? Priority and SeverityAutomated Testing How to Choose the Best Automation Testing Tool ?Software testing interview questions Test manager Part IPosted In | Testing Interview questions, Testing Tips and resources | Last Updated: "June 26, 2015"Q Customer has reported severe defects in Daily balance report. The customeris unhappy that the problem is not fixed even after a week. What action youas a PM will take to restore confidence of customer and ensure that this willnot happen in suture?Answer:Conflict resolution Get on your customer wavelength. Get the facts and askquestions, get detail info and take notes listen carefully. Establish and initiate anaction program(admit error if it is there, negotiate satisfactory solution, state thesolution and get agreement, take action and follow up with customer). Finallyestablish proper daily problem review process to prevent such problems in future.Q. Its observed that the testers in your organization are performing tests on thedeliverable even after significant defects have been found. This has resultedin unnecessary testing of little value because re-testing needs to be doneafter defects have been rectified. You are the test manager and going toupdate the test plan with recommendations on when to stop testing. List therecommendations you are going to make.Answer:Following steps need to be taken .a) Acceptance criteria should tightenb) Test cases should be re-evaluated (preferably peer review)c) If possible more test cases should be added. With boundary value andequivalence class partition cases.d) More test cases with invalid condition should be addede) Stop criteria needs to be modified