ONE STOP

THE TOTAL SERVICE SOLUTION FOR REMOTE DEVICE MANAGMENT

Overview

• Puts the Service provider/customer back in control of devices in the field

• Reduces downtime, giving uninterrupted & efficient machine availability

• Provides remote meter collection and status notification

• Pro-active notification ensures the correct person is notified of a problem as soon as it occurs

Overview

Firewall

Internet

Database Server

Web Server

Service TechnicianRemote User

Firewall

Customer Service Desk

OneStop Collection Agent

Customer One

OneStop Collection Agent

Firewall

Customer Two

Dealer Service Desk

Callisto OneStop

SMS Notification

Web based interfaceAll collected information can be viewed from

anywhere with internet connectivity

Collection Agent

• Runs as a service on PC / Server at the customer’s site

• Uses SNMP for device detection and information collection

• Device detection and meter reading collection can be scheduled to run daily, weekly or monthly

• Status of discovered devices can be monitored at regular intervals

• Information sent to central Limpio server using HTTP or HTTPS

OneStop Server

• Runs as a website on Internet Information Server

• Data is stored in MS SQL Server

• Provides :

– Access to collected information

– Status notification services

– Reporting and data export functionality

– Access to all configuration settings

• Site can be branded for individual clients

Meter Reading Collection

• All available meter readings are collected

• Device usage can be tracked over any period of time

• All information can be reported on or exported

Device Status Notification

• Collection Agent can be set to detect changes in device status, such as error messages or low toner

• Status events can also be received from SNMP traps

• Change of device status is immediately transferred to OneStop server

• Availability schedules can be set up to show when devices are expected to be online

Device Status Notification

• Device status updated on receiving notification from the agent

• Notifications can be classified • Error – device flagged as error state• Warning – device flagged as warning state• Other – notification stored, but device status

unchanged• Ignore – notification ignored by system

• Users can be notified by email or SMS for any change of status

Device Status Notification• Dashboard view provides instant overview of the

current status, as well as historical availability• Ideal for support departments monitoring devices

Conclusion

• Callisto OneStop provides an efficient method of remotely monitoring device usage and status

• Flexible security model allows same system to be deployed to multiple customers

• Enables the dealer to deliver pro-active service to the customer

• Delivers the ability to reduce costs through just in time consumables

• Reduces overall fleet cost via enhanced availability