ONE STOP GOV Bring together govs and citizens!
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Transcript of ONE STOP GOV Bring together govs and citizens!
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ONE STOP GOVBring together govs and citizens!
Turtles and cameleonsManú AzevedoMiquel EstapéLaia MonterdeMireia PlanaMireia Valls
Daniel Weiss
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The beginnings...
Do not be afraid of dragons! Citizenship and administration innovate together• LISTENING to each other• CREATING new values• EMPOWERING people• TRANSFORMING society
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Our process
• MAIN PROBLEM: Citizenship and Administration don’t know each other
• A SOLUTION: It is necessary to create open physical spaces to facilitate this approach COLLECTIVE INTELLIGENCE
CO-CREATIONCROSS CULTURAL COMSUMPTION
• Model INSPIRATION: Apple Stores
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How is our ideal open space?
• natural light• glass walls• no desks, no barriers• with recreational areas
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How does it go on?
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Assistants profileCivil servants Volunteers
Specific training on Public Administration affairs and ICT
With commitment to public service
Friendly, empathetic, assertive friendly, empathetic, assertive
with communication skills with communication skills
with ability to resolve conflicts, knowledge about services to help others
academic medium-high level ICT as user
dynamic Retired public servants
NGO volunteers
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Business plan
• Value proposition: ONE STOP SHOP– Change processes for empowering, creating value
and bring together– TO REACH:• Satisfied and commited citizens• OPEN GOVERNMENT
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Partners and key activities
• Partners: citizenship & local and european administrations
• Key activities: autoservice, superexpert corner, entertaining spaces, open data screen, abc space, videospace for suggestions
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Resources and costs
• Open spaces• Technological devices• Furnitures• Expert civil servants• Training for volunteers and civil servants
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Revenues
• IOR (impact on relationship): A NEW LANGUAGE
• European programs:– Gruntvig for Citizen program– Framework programs – Social inclusion programs– Partnership
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ONE STOP GOVBring together govs and citizens!
A LOT MORE INFO AT:http://tinyurl.com/kntqnep
Turtles and cameleonsManú AzevedoMiquel EstapéLaia MonterdeMireia PlanaMireia Valls
Daniel Weiss