ONE Order at the Lufthansa Group Airlines ONE... · Industry development and Engagement ... NDC...
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lufthansagroup.com lufthansagroup.com ONE Order at the Lufthansa Group Airlines 29. August 2019, HD/B, Roman van Alten Geneva
Transcript of ONE Order at the Lufthansa Group Airlines ONE... · Industry development and Engagement ... NDC...
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ONE Order at the Lufthansa Group Airlines
29. August 2019, HD/B, Roman van AltenGeneva
Industry development and Engagement
ONE Order @ Lufthansa Group is focused on three cornerstones
Revenue Potential Process Efficiencies
Customer Focus
• Fully leverage NDC capabilities • New commercial opportunities
• Simplified processes • De-specialized IT solutions
• Simplified and seamless customer journey• Amplified choice of products and services
NDC meets ONE Order - a blueprint for digitalized airline distribution
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The Objectives
Establish clean ONE order-based processing of NDC offers
Include 3rd party ancillary services
Build up essential know-how for Lufthansa Group
Transport >200 passengers within Lufthansa EU Kont network
Gain transparency about process dependenciesNDC meets ONE Order
Showcase
As the first airline worldwide Lufthansa received the ONE Order certification
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The Implementation
OfferManagement
OrderManagement
Revenue Accounting
SIRAX
3rd Party Delivery System
Automated Check-in service
(DCS)
Middleware
NDC interface
ONE Order interface
MobileWebpage
Proprietary interface
Billing Backend Solution
Payment HUB
Flight and schedule data
Pricing solution
ESPReservation
ServiceArc
hit
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Bridging
Global Aviation Cloud + ESP Environment
Lege
nd
INV RES TKTSBRRES
Certification
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The Messages used forCertification
▪ ServiceDeliveryNotifRQ
▪ ServiceStatusChangeNotifRQ
▪ OrderSalesInformationNotifRQ
▪ ServiceStatusChangeNotifRQ
Order Confirmation shows Order ID and Flynet Voucher Code
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The Lessons learnt -
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Operational challenges to be worked through
Investment to enable the potential returns – need a long term view
Partner engagement, both airline and technology provider, is needed to leverage the standard at a large scale
Transition planning looking at the best return for the effort involved is key
More information
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Thank you
