Ana María GarcíaBerenice RoureVirginie GuittardElina Giannechini

Neil Buckland

Review Site

• onefinestay is a start-up company headquartered in London founded in 2009.

• The website launched in May 2010 with just six homes listed. In February 2011, onefinestay raised $3.7 million Series A funding in a round led by Index Ventures.

Features of product

• onefinestay operates in London, New York, Paris and Los Angeles.

• The company provides a service to owners of distinctive and upmarket homes, ‘hosts’, by enabling them to let out their home to guests for short periods while the home is unoccupied.

• They provide customer to customer service.

Features of booking

• Start by browsing the homes.

• Once a client have found something which inspires him and fits his needs click the big pink ‘Book’ button.

• Enter client details to seal the deal. Or, if he prefers, picks up the phone and calls, or has the company call him.

• We can book two years in advance until the last minute.

Payment Method

• Client cans pay by debit or credit card: VISA, Mastercard and American Express will all do nicely.

• While booking, company takes the full payment for the stay. When client arrives, the company will pre-authorise your card to cover damage and any optional services client consumes during the stay – things like hiring special equipment. Just as in a hotel or a car rental company.

• Late cancellation. The company will be as flexible as the client cans if you need to cancel. However, once client is within two weeks of the start of his stays, company can’t refund his booking.

Impact on Hospitality Industry

• Offer an alterative to spend your holidays in a warm place and feel like home.

• Let you know how lifes other people, have new experiences in a different place or neighborhood.

• A completely flawless experience.

• A home from home.