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  • CHAPTER 8Managing an On-Premise LaundryObjective: examining how to manage a laundry within the hotel

  • Responsibilities of the Exec. HK and Laundry Manager in OPL Managementpreventing resoiling of clean linensextending the life of linenskeeping OPL efficient and cost-effective

  • Planning the OPLWhile planning the OPL, consider;the design of the OPL to handle maximum output for peak business periods.

    Output is measured in pounds. The number of pounds is related to the occupancy levels and covers in F&B outlets.space needed for the OPL.

    laundry needs, amount of equipment, amount of linen in storage, extra space for growth

  • Equipment that should be purchased

    output level for amount of equipment, type of linen for type of equipment, energy and water conservationWhether to have a valet service or not

    dry-cleaning equipment, separate work areas for valet staffThe size of the property and type of service

    small OPL is around 400-800 square meter and process 400000 pounds of laundry per year , medium is 1500-2000 square meter and process 1.5 million pounds, large is 8000-18000 and process 8.5 million pounds of laundry per year.

  • Laundering LinensChoice of fabric of the linen directly affects the cost of OPL operation.Types of fabrics;synthetics (polyester, nylon and acrylic): requires no-ironing and is more durable than all-cotton onesall-natural fibers (wool and cotton)polycotton (polyester and cotton blend): requires less care than all-natural but still has most of its comfort

  • When choosing linen, consider;absorbing abilitywhether ironing required, whether wrinkle resistant or notdurabilitywashing or drying temperatures (high or low)shrinkingcolor retentionquick or slow dryingheavy or light

    Ex. 4, pg 203 - General Care of Linen Fabrics

  • Flow of Linens through the OPLThe laundry cycle includes the following steps; Ex. 5, pg 205 - The Flow of Laundry Through the OPL collecting soiled linens; never use linen for any cleaning purposestransporting soiled linens to the laundry; hand-carry/cart/linen chutessorting; by the degree of soiling (lightly, moderately and heavily soiled) and by the type of linen (fibers, weaves, colors and categories); important for the right temperature and formulas

  • washing; weigh the linen, and consider (1) time needed, (2) temperature - 83 to 88 centigrade for oily soils, 72 for heavy soils, 60 for kitchen rags and linen, (3) agitation scrubbing, (4) chemicals -include detergents, bleaches, softeners, etc.wash cycles includes the following steps;

    1. flush (1.5 - 3 min): dissolve and dilute water-soluble soil to reduce soil load2. break (4 - 10 min, optional): a high-alkaline break products is added to loosen soil3. suds (5 -8 min): actual wash cycle with detergent 4. carryover suds or intermediate rinse (2 - 5 min): removes soil and alkalinity to help bleach

  • 5. bleach (5 - 8 min): kills bacteria, whitens fabric, removes stains6. rinse (1.5 - 3 min): removes detergent and soil7. intermediate extract (1.5 - 2 min, optional): high-sped spin removes detergent and soil, after the first rinse step. should not be used after suds step because it could drive soils back into the fabric.8. sour/softener or starch/sizing (3 - 5 min): starches are added to stiffen cotton fabrics; sizing is added for polyester blends. Starching/sizing replaces the sour /softener step. 9. extract (2 - 12 min): high speed spin removes moisture, length of it depends on fabric types, extractor capacity and extractor speed

  • chemicals: a laundrys chemical needs depend on (1) the types of linen it uses and (2) the soiling conditions encountered. Commercial OPL uses more alkali to enhance the detergents cleaning power. Major chemicals used in the laundry;

    1. water: 2 to 5 gallons of water are used for every pound of dry laundry. Other chemicals must be added to help it clean better.2. detergents: (a) synthetic detergents effective on oil and grease, (b) builders or alkalies are added to a to soften water and remove oil and grease, (c) soaps - neutral or pure soaps contain no alkalies, built soaps do. 3. fabric (optical) brighteners: keep fabrics looking new and colors close to original, often pre-mixed with detergents.

  • 4. bleaches: help remove stains, kill bacteria and whiten fabrics. There are two kinds (a) chlorine: used with any washable, natural, colorfast fiber. safe for some synthetics and destroy others. (b) oxygen: is milder. safe for most washable fabrics. works best in hot water and on organic stains. Both should not be used at the same time because they neutralize each other. A bleachs pH (degree of acidity or alkalinity) and water temperature must be controlled to prevent fabric damage. 5. alkalies: help detergent lather better and keep stains suspended in the water after they been loosened and lifted from the fabric. Also help neutralize acidic stains (most stains are acidic), making the detergent more effective

  • 6. antichlors: used in rinsing to ensure all the chlorine in the bleach has been removed.7. mildewcides: prevent the growth of bacteria and fungus on linens for up to 30 days. These microorganisms can cause permanent stains that ruin linens. Moisture helps these to grow, that is why, soiled damp linen should not be allowed to sit in carts for long periods, should be dried and/or ironed when they are removed from washers or extractors.8. sours: are mild acids to neutralize alkalinity in fabrics after washing and rinsing. Detergents and bleaches contain alkali and any residual alkali can damage fibers and cause yellowing/fading, and skin irritation and leave odors.

  • 9. fabric softener: make fabrics more supple and easier to finish, added with sours in the final wash, can reduce ironing, speed up extraction, reduce drying time, reduce static electricity in fabric. Too much can decrease a fabrics absorbency.10.starches: give linen crisp appearance, added in the final step in washing.extracting; removes excess moisture through high-speed spin, reduces the weight of the laundry, makes it easy to lift, reduces drying time.

  • finishing; gives the linen a crisp, wrinkle-free appearance, may require only drying (include towels, washcloths and some no-iron items) or include ironing (sheets, pillowcases, tablecloths, damp napkins). folding; time consuming when done manually; inspect the linen and reject stained, and torn items.storing; post sorting and stacking, separates any linen types and sizes that were missed in pre-sorting, allowing to rest on shelves for 24 hours.transferring linens to use areas; via clean carts

  • Machines and EquipmentThe choice of OPL machines and equipment is important for the success of the operation. Bad choice of OPL machines and equipment result in;damaged linensunsatisfactory cleaning performanceexcessive energy and water costsincreased maintenance costshigher linen and equipment costs

  • Types of Equipment for OPLWashing Machinessized by capacity (vary from 25 to 1200 pound capacities)there are tunnel washers with separate chambers newest machines have automatic detergent and solution dispensing capabilities; older machines have manual dispensersmicroprocessors; regulate water temperature, ease and flexibility in programmingre-use water; save energy, sewage, water and chemical costsmost has extraction capabilities; to remove excess water

  • Drying Machinesremove moisture by tumbling in a rotating cylinder through heated air passes. Air is heated by gas, electricity or steam.Steam Cabinets and Tunnelseliminate wrinkles from heavy linens such as blankets, bedspreads, curtains. A steam cabinet is a box in which items are hung and steamed to remove wrinkles. A steam tunnel moves items on hangers through a tunnel, steaming them and removing the wrinkles as they move through.

  • Flatwork Ironers and Pressing MachinesIroners roll over the material, items can be fed intopresses flatten it, must be placed on the presses manuallyboth is time consuminglinen must be clean and moistFolding Machinesholds one end of the item to be folded so that staff can fold it more easily. provide the worker with an extra set of hands to assist in folding linen.Rolling/Holding Equipmentused for linen handling.carts are used to move linen

  • Preventive maintenance program is essential to the efficient operation of OPL. Daily maintenance procedures include;checking safety devices turning on steam, water, air valveschecking ironer roll pressurecleaning dryer lint screens Periodically;checking water levels in washerskeeping records of utility use to identify leaking valves, damaged insulation, constricted gas, air, water paths

    Preventive Maintenance

  • Staff TrainingManufacturers and distributors can help train employees about;using the machines properlyproviding safety instructions and updates about safetyinspecting all equipment daily before start-uptreating all equipment with care

  • Valet Service;Means that the hotel will take care of guest laundry needs. Can be handled in two ways;contract outside laundry or dry cleaning operationhave its own valet service equipment and staffcan be either same-day or over-night service

  • Advantages of On-Premises Valet Service;1. often quicker2. promotes more goodwill with guests3. allow the OPL to handle employee uniforms 4. generates revenue

  • Staffing ConsiderationsTo efficiently schedule the laundry staff, exec. HK or laundry manager must;be able to forecast the hotels daily linen needs for three or four weeks in advance; by (1) reviewing the past records and determining the average number of pounds of linen used per occupied room and per dining room cover;