25th Anniversary 1987- 2012

RecoveryOn Demand

Secure Cloud Recovery

enquiries@softbox.co.uk

01347 812100www.softbox.co.uk

ODR Cloud RecoveryProven, Optimised and ProtectedRecovery from a disaster is on most company’s agendas as a priority. The current market solutions for this are complex to implement, expensive to maintain and almost impossible to test.

Companies are selecting recovery services because they easily overcome the challenges of in house solutions and provide peace of mind through regular testing.

The ODR Difference – Why Choose Us?• We prove the service works before you pay

• We test your recovery service every year

• We include a full Business Continuity Plan (BCP) free of charge

• Our service is much lower in cost than an in-house solution

• Our service covers physical and virtual systems

ODR Cloud Recovery Proven We prove all our services before you pay a penny.

OptimisedWe optimise all aspects of our service to fit your business requirements.

ProtectedWe continually test our services to ensure your business is protected.

For more information please contact your account manager:enquiries@softbox.co.uk01347 812100www.softbox.co.uk

SBL, East Moor House, Green Park Business Centre, Goose Lane, Sutton-on-the-Forest, York, North Yorkshire, YO61 1ET

RecoveryOn Demand

Secure Cloud Recovery

enquiries@softbox.co.uk

01347 812100www.softbox.co.uk

ODR Cloud RecoveryHow the service works with ODR

Step OneWe setup an analysis to prove the service will work at the customer site. Following this analysis we provide a report and solution summary. This summary includes details of the analysis and costs for the service.

Step TwoWe meet with the customer to discuss the service details, costs and answer any further questions.

Step Three Following an order we visit the site where we setup and complete the first backup to a portable drive.

Step FourWe return to our datacentre, load both the data and Workloads in to our system and initiate the service. The service is now live and will run according to the defined backup schedule and agreed Business Continuity Plan (BCP).

Step FiveWe test the backup service and complete a BCP test to prove the backup and BCP services are working as agreed. (We test the BCP service every year of the contract as standard).

Flexible Payment Options

We can uniquely support organisations OPEX or CAPEX preferences by offering flexible payment options. We can also work with organisations to change the way they pay throughout the life of their solution

• Pay As you Grow• Monthly Payments• Quartley Payments• Annual Payments• Multi-Year Payments

For more information please contact your account managerenquiries@softbox.co.uk01347 812100www.softbox.co.uk

SBL, East Moor House, Green Park Business Centre, Goose Lane, Sutton-on-the-Forest, York, North Yorkshire, YO61 1ET

25th Anniversary 1987- 2012

RecoveryOn Demand

Secure Cloud Recovery

enquiries@softbox.co.uk

01347 812100www.softbox.co.uk

ODR Cloud Recovery ODR Support

ODR Support MatrixOperating SystemsMicrosoft VISTA, Windows XP, Windows 2003 & SP2/R2, 2008 (includes clustered) & SP2/R2, Windows 2003, 2008 Data Centre SP2/R2 x64, Windows SBS 2000, 2003, 2008, 2011, Windows NT4, NetWare 6, NetWare 6.5 SP8, VSS support, 6.5. Apple Mac OSX 10.4, 10.5, Snow Leopard 10.6, IBM iSeries i5 V5, V6, IBM AIX, HP UX, HP Itanium, SUSE Linux Ent Server 10 SP3, Open Ent Server 2, Ent Server 11 SP1Red Hat Linux, any OS supporting NFS v3, any OS supporting AFP, any OS exporting data through CIFS.

RDBMSMicrosoft SQL 2000, MSDE, SQL Server 2005, SQL 2005 Server Express, SQL Server/Express 2008. Oracle 9i, 10g R1, R2, 11g R2 (RAC), Oracle SBT. IBM DB2 v8 1, 8.2, 9.1, 9.5, 9.7. MySQL 4.1, PostgeSQL, Sybase.

ApplicationsMicrosoft Exchange 2000, 2003, 2007 (includes clustered) 2010, SharePoint 2007, 2007 Farms, 2010, Outlook 2000, 2003, 2007, VSS-aware backup sets. Lotus Notes/Domino 6.5, 7, 8, 8.53 (includes clustered). Novell GroupWise 6.5, 7 (clustered). SAGE, Interwoven, INVU, SAP certified, Blackberry Enterprise Server.

Virtual EnvironmentsVMware Virtual infrastructure 3, ESX 3 (v3.0.1, v3.0.2, v3.5, v3i, v4 VSphere), ESX 4 VADP, ESX 3.x, ESXi standalone and clustered. Live VM backup, Compliant VM backup, File-level recovery at VM and guest OS level, any to any restore (P2P, P2V, V2P, V2V) integrates with VM Virtual Consolidated Backup (VCB) at VMDK-level and file-level. Microsoft Hyper-V and Hyper V in VM format, XenSource, Parallels and Virtual Iron.

SBL, East Moor House, Green Park Business Centre, Goose Lane, Sutton-on-the-Forest, York, North Yorkshire, YO61 1ET

We offer varying levels of support to match any business requirement. We handle all levels of support and have direct links to the developers of the software that underpins our service. We work closely with our partners and take ownership for any problems relating to the service.

Bronze 8 hour responsesupport - (Mon – Fri)

Silver 4 hour responsesupport - (Mon – Fri)

Gold 2 hour responsesupport - (Mon – Fri)

Platinum 2 hour responsesupport - (24/7, 365 of the year)

Support Levels

25th Anniversary 1987- 2012