On A Path To Lead
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Transcript of On A Path To Lead
![Page 1: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/1.jpg)
Experience ….
![Page 2: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/2.jpg)
The First Dimension
the field I service
![Page 3: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/3.jpg)
This … is
A mirror reflection !
![Page 4: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/4.jpg)
A mirror reflection !
of … myself
![Page 5: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/5.jpg)
What …
our field wants us to be……….
![Page 6: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/6.jpg)
A few phrases we come across…..
![Page 7: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/7.jpg)
“I want you to…”
…seems manipulative to many people
“I don’t care what YOU need or want
You are supposed to take care of MY needs”
![Page 8: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/8.jpg)
“I will try”
“People hear those words as a commitment !”
People don’t hear the uncertainty
If it doesn’t happen you will UPSET them”
![Page 9: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/9.jpg)
“But”
Substitute the …
BUT with HOWEVER
“However its Ok to use”
It’s a more positive transition to the new information
![Page 10: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/10.jpg)
“procedure demands…”
It aggravates customer interaction
“Its against our policy …”
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Words to avoid !
![Page 12: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/12.jpg)
“Can’t”
“Have to”
![Page 13: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/13.jpg)
Understand the Needs
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Put yourself in your Field's shoes
![Page 15: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/15.jpg)
Hierarchy of needs
![Page 16: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/16.jpg)
Sit him by the fire ,Feed him ,Let him sleep, Don’t get extra clever ,…Present simply and satisfy the need
Man is a social animal ,He would like to keep “good standing in the community ”…recognise and satisfy this greed
…does your proposal boost his self esteem
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My teamThe Second Dimension
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4%
5%
9%
34%
48%
MOVE AWAY / FAMILY RESONS
FORM OTHER FRIENDSHIPS
FOR COMPETITIVE REASONS
BECAUSE OF IMPROPER SUPERIOR HANDLING
QUIT BECAUSE OF AN ATTITUDE OF INDIFFERENCE ON THE PART OF TEAM HE IS WORKING WITH
Why do PEOPLE quit?
*** Courtesy: survey conducted by McKinsey Corp on Indian Corporates and Culture, 2006
![Page 19: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/19.jpg)
On issues that can be resolved !
The Differences …
![Page 20: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/20.jpg)
Attend to the ISSUE to resolve
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The Field's ‘Frame of Mind’
EMOTIVE, ANGRY, SAD, ANXIOUS, UPSET !
CONCERNED, UNHAPPY, RUDE !
![Page 22: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/22.jpg)
To bridge that gap …
![Page 23: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/23.jpg)
THE SOLUTION...
WARM FRIENDLY & FOCUSSED !
need to be …
![Page 24: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/24.jpg)
But field...
… has great expectations !
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And field...
… can be difficult !
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And field...
… can be demanding !
![Page 27: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/27.jpg)
But still …
![Page 28: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/28.jpg)
My understanding
I am paid to ensure that the local organization runs !
hence I have to be …
DIRECT, RATIONAL, LOGICAL, INFORMATIVE, FOCUSSED
![Page 29: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/29.jpg)
so ….I was a SPOC – Single Point of Contact for every thing a Knowledge resource not a part of problem but a solution by myself persistent given Respect and Honor which i have built over the past few
years with my continuous rapport with cross functions, channel partners which have a bearing on the core function of the company.
having a Vision – the fields vision is your vision building capacity taking care of people ‘I can do what you do’
That’s what makes you to be accepted as leader
![Page 30: On A Path To Lead](https://reader033.fdocuments.us/reader033/viewer/2022042816/55893babd8b42af6088b4736/html5/thumbnails/30.jpg)
my communication was always
I want you to become this …………. I can take you here ………….. I can help you in become this ………. It is here you need support ………. I am there for your help
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Wishing you all the best and a great career