OMNITRACKER Mobile Client Benelux breakfast seminar
Transcript of OMNITRACKER Mobile Client Benelux breakfast seminar
Breakfast Session
Breakfast Seminar Concept
Blend between Presentation/demo and Breakfast
Please feel free to keep enjoying the breakfast during the presentation/demo
Breakfast Session
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! OMNITRACKER Customer Day Thursday 15 October 2015 !
Agenda
Powerpoint Presentation / Live Demo: 90 min. in total
1. Introduction (5 min)
2. OMNITRACKER Mobile Web Gateway:
Mobile Web Gateway in theory;
Mobile Web Gateway Demo 1 (GUI)
Coffee Break;
Mobile Web Gateway Demo 2 (Use Cases);
3. Roadmap
4. Q & A
Data Import / Export
(interface via most
Industry standards)
Web-Service
Automation Interface
OMNITRACKER: Core System
Core Components
Applications
Clients
Core System
Application
Server
Database
Server
Web
Server
Core System
Application
Server
Database
Server
Data Import / Export
(interface via most
Industry standards)
Web-Service
Automation Interface
OMNITRACKER: Core System
Core Components
Email-
Gateway
Web-
Gateway
CTI-
Gateway (*)
Interface
Bus (*)
Index
Engine
KPI Engine
Web
Server
Applications
Clients
Core System
Application
Server
Database
Server
Data Import / Export
(interface via most
Industry standards)
Web-Service
Automation Interface
OMNITRACKER: Core System
Core Components
Email-
Gateway
Web-
Gateway
CTI-
Gateway (*)
Interface
Bus (*)
Index
Engine
KPI Engine
Web
Server
Applications
Clients
Mobile Web
Gateway
10.4
Core System
Application
Server
Database
Server
Data Import / Export
(interface via most
Industry standards)
Web-Service
Automation Interface
OMNITRACKER: Core System
Core Components
Email-
Gateway
Web-
Gateway
CTI-
Gateway (*)
Interface
Bus (*)
Index
Engine
KPI Engine
Web
Server
Mobile Web
Gateway
Clients
Applications
Core System
Application
Server
Database
Server
Data Import / Export
(interface via most
Industry standards)
Web-Service
Automation Interface
OMNITRACKER: Core System
Core Components
Email-
Gateway
Web-
Gateway
CTI-
Gateway (*)
Interface
Bus (*)
Index
Engine
KPI Engine
Web
Server
Mobile Web
GatewayApplications
Clients
Web Client
Windows
Client
Mobile Web
Client
10.4
Motivation Mobile Web Gateway
To provide an all including solution that covers most of the existing
OMNITRACKER Mobile functionality
The new Mobile Web Gateway should:
Support most commonly used mobile devices
What are these most commonly used mobile devices?
Mobile Market Share
0,0
10,0
20,0
30,0
40,0
50,0
60,0
70,0
80,0
90,0
Q2 2011 Q2 2012 Q2 2013 Q2 2014
Android
iOS
Windows Phone
BlackBerry OS
Others
84,7%
11,7%
Market Shares Worldwide (%) Mobile OS
Source: IDC, August 2014
Mobile Market Share
36,0 %
Market Shares Worldwide (%) OS on Tablets in 2013
120.961.445
70.400.159
4.031.802 41.5980
20.000.000
40.000.000
60.000.000
80.000.000
100.000.000
120.000.000
140.000.000
61,9 % 2,0 %
others
0,01 %
Source: Gartner, March 2014
Motivation Mobile Web Gateway
To provide an all including solution that covers most of the existing OMNITRACKER Mobile functionality:
The new Mobile Web Gateway should:
Support most commonly used mobile devices
Optimized for smaller screen resolutions
Web-driven, no native Apps
Gesture controlled (non-mouse controlled) Simple handling
Platform independent Without need for additional installation / 3rd party licenses
Simple configuration No additional customizing for mobile forms
No additional training required
OMNITRACKER Mobile Web Gateway
Available in beta version as of OT 10.4 onwards
Officially supported as of OT 10.5 onwards
Optimized for Tablets and Smartphones Touch Control
Optimized GUI for smaller screen resolutions
Use of Tablet and Smartphones specific features
Touchscreen
Signature
Camera
Forms Automatic conversion of existing Web Forms towards Mobile Client Web Forms
No need to redevelop forms!
New
Mobile Web Gateway (Cont’d)
Additional features
Scripting on Form (same as existing Web Client)
Selection of GUI (Web or Mobile Web Client)
Only use Web Gateway
Only use Mobile Web Gateway
Use Web or Mobile Web Gateway Explicitly (Based on URL)
Use Web or Mobile Web Gateway auto-redirect (Based on screen resolution)
Enhanced Rule Editor
Selection of Forms is based on rule-set
Example of Form Condition rule: “Current Client is Mobile Web Client”
Swap from Mobile Web Client to Web Client within same session
New
Mobile Web Gateway (Cont’d)
Authentication
Username/Password Authentication
Singleton Logins (i.e. after login, only a single object can be edited, and then
an automatic logout is performed).
Intended Actors
OMNITRACKER Users (e.g. Field Engineers)
OMNITRACKER End-Users (Guestlogin)
New
Mobile Web Gateway (Cont’d)
Used Technology
Microsoft ASP.NET
Is included in OMNITRACKER Web Gateway Setup
UI rendering with jQuery / jQuery Mobile
jQuery actively developed / maintained since August 2005
jQuery mobile actively developed/maintained since February 2011
Actively used in thousands of websites and mobile solutions worldwide (proven technology)
New
Mobile Web Gateway (Cont’d)
Supported mobile OS Versions
Apple iOS Version 4-7
Android 4.4, 4.0, 3.2, 2.1-2.3
Windows Phone 7.5 - 8
Blackberry Version 5-10
Blackberry Playbook (1.0-2.0)
Full list of supported browsers can be found on: http://jquerymobile.com/browser-support/1.4/
Mobile Client specific behavior
OS dependent behavior is possible
E.g. Date & Time Fields in iOS are text-wise, in Android it’s Date/Time picker
New
Mobile Web Gateway (Cont’d)
Licensing
Uses OMNITRACKER Web Gateway
Uses an OMNITRACKER Web-Client Connection License or OMNITRACKER Combo-Client
Connection License
New
Demo
DEMO Environment
iPadiPhone
Internet
OMNINET LAN
Firewall
OMNITRACKER 10.4 Web & Mobile Web Gateway
OMNITRACKER 10.4Application & Database
Demo
Demonstration of the GUI:
Login Screen
Menu Bar
Menu Bar
Search
Search Form
Filters
Select
Notifications
Tasks
Shortcut Bar
Sorting
Lay-out Settings
Display Options
Shortcut Bar
Switch to Classic Web Gateway
Folder Navigation
Demo
Use Cases 1
Creation of Incident
• Frank Help creates the ticket while away from his desk
Classification of Incident
• Peter Boss classifies the Incident and assigns it to Frank Help
Processing the Incident
• Frank Help goes onsite to resolve the Incident
Demo
Use Cases 2
Creation of Material
• Steve Soft orders a Printer via the Webshop
Process Service Request
• Frank Help performs a technical check and submits Service Request for Approval
Approval of Service Request
• Karl Krause performs the Approval
What’s coming…
Use of new Graph Gateway will also be available in Mobile Web Client
Additional Scripting features
At login
On Search Form
Inbound CTI integration
Execute an action when an incoming phone call is signaled
Offline Capabilities
Private Closed Group, only for customers
Discussions, Latest News, etc…
LINKEDIN Group „OMNITRACKER“