OMNICHANNEL - qvantelOmnichannel provides flexible, cross-channel functionalities such as the...
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OMNICHANNEL Become your customers’ trusted digital partner.
Transcript of OMNICHANNEL - qvantelOmnichannel provides flexible, cross-channel functionalities such as the...
OMNICHANNELBecome your customers’ trusted digital partner.
Qvantel Omnichannel enables CSPs to engage in meaningful dialog with customers during their purchase and support journeys by allowing customers to manage their own digital life. Empowering the customer actually leads to higher conversion rates and lower service-related costs.
Key benefits• Intuitive digital touch points • Online customer engagement• Consistent and positive
experience despite complexity in offerings
• Enables fast and smooth transactions while facilitating the building of deep relationships
• 5-Play readiness
WhyAn adaptive Service Browser makes purchasing simple.
Omnichannel
Omnichannel is the confluence of channel solutions and touch-points that enables the customers’ shopping and support journeys through various media, and supporting both self-service and assisted interactions.
Key features• Brand-new interactional concepts
enabling the Digital Customer and Digital Business
• Convergence of sales and (self-)service journeys
• Versatile multi-basket capability• Personalized recommendations and
campaign management • Customer insight-driven interactions
WhatCommunication Space gathers all customer's services and relations into a single view.
Omnichannel
Omnichannel provides flexible, cross-channel functionalities such as the convergence of sales and support journeys, smart basket building and sharing, context-aware assistance and continuous customer profiling.
How
ChangeManagement
Direct API(Order-time)
CASE AND CONTACTMANAGEMENT
Customer Events
Technical ProductInformation
Enriched ProductInformation
PaymentGateway
CashierSystem
DirectoryServices
UNIFIED EXPERIENCE
Orders Changes &Updates
CustomersAgreements
Billing...Orders
Changes &Updates
Changes &Updates
CustomersAgreements
Billing...
OMNICHANNELSALES & SUPPORT
OMNIPLATFORM
CSRTOOLBOX
B2BSALES TOOL
BSSAPI (+ HPD)
PRODUCT ANDFULFILLMENT
CATALOG
PRODUCTINFORMATIONMANAGEMENT
CONTENTMANAGEMENT
ORDERORCHESTRATION& MANAGEMENT
BSS BACKENDAND SERVICES
Recommendations
Qualifications
Technical ProductInformation
BSS BACKENDAND SERVICES
RULESENGINE
Omnichannel
