Omni-Channel Retail Brochure
5
DRIVING PROFITABILITY OMNI-CHANNEL RETAIL ENVIRONMENT IN AN ENABLE Productive and Profitable Inventory Optimization Improving Sales, Profit Margins, Working Capital and Inventory Turnover TM
Transcript of Omni-Channel Retail Brochure
DRIVINGPROFITABILITY
OMNI-CHANNELRETAIL ENVIRONMENT
IN AN
ENABLE Productive and Profitable Inventory Optimization Improving Sales, Profit Margins,
Working Capital and Inventory Turnover
TM
Complex Retail Challenges Into Results – Plain & Simple.The Retail Supply Chain is incredibly complex and ever evolving. In recent years, omni-channel retailing, mounting consumer demands and global competition have added to the complexity. Yet, supply chain is critical to retail success, directly impacting customer service, brand loyalty and competitive advantage. In a hyper competitive market where empowered consumers have many choices, retailers must continuously adjust their supply chains to meet increasing consumer requirements – balancing service and cost.
Technology remains one of the biggest hurdles to supply chain optimization. Not only has technology not kept pace with customer requirements, there are few experts in the market with the retail, supply chain and technology experience needed to optimize the entire retail chain.
enVista can help. We are the leading supply chain consulting and IT services provider to the retail industry. Our Retail Consulting Practice offers a team of consultants with deep, practical, omni-channel retail industry experience and unparalleled hands-on expertise to improve customer service, profitability and competitive advantage – from source to consumption.
TRANSFORM
It all begins with the right strategy…
877-684-7700 | [email protected] | www.envistacorp.com
HIGH-LEVELBENEFITS
TANGIBLE BENEFITS will be achieved through changes in processes, organization and policies, enabled by technology. This roadmap is the first step in the three year, omni-channel initiative.
Supply Chain Network Design Site Selections
Facility Design Build Omni-Channel Retail
3PL Evaluation and Selections Organizational Design
Transition Management
OMNI-CHANNEL SERVICES AT-A-GLANCE
TM
STRATEGY
Software System Selection WMS, LMS, WCS and TMS
Implementation Omni-Channel
Technology Strategy and Consulting IT Infrastructure and Management
Web Development
TECHNOLOGY
Supply Chain Material Flow Analysis LEAN Process Redesign
Facility Design Labor ManagementChange Management
OPERATIONS
ERP Evaluation and Implementation Process Documentation
Solution Audits CRM Implementation
Labor Standards Databasee-Commerce Rating Engine
ENTERPRISE
Transportation Master Planning Process and System Design
Managed TMS Carrier Analysis and Negotiations
Freight Invoice Audit/Bill Pay
TRANSPORTATION
EBIT
Revenue Growth
Comp SalesRight product – save a sale
Growth
Cost of Goods Sold asPercentage of Revenue
Cash OperatingCycle
Fixed AssetUtilization
Depreciation & Amortization as
Percentage of Revenue
Asset Utilization
Days in Inventory
Days SalesOutstanding
Days PurchasesOutstanding
Operating IncomeMargin
(Pro�tability)
Selling, General & Administrative as
Percentage of Revenue
Higher �ll-rates in all channels, yielding more demand satis�ed(e.g., fewer cancelled customer orders and back orders via less out of stocks)Integrated omni-channel operational support SKU growth and alternate selling channelsSharing new selling channels
Improved GM– less markdowns, higher services, reduction of processing errorsBetter landed costs (e.g., inventory execution at the chain level)
Better DC and call center utilizationReduced carrying costs– �rst year
Higher save-a-sale ratesImproved in stock– stores/DTC
Ability to manage payments just-in-timeImproved vendor negotiations
Longer useful life of call center, stores and distribution assetsMore sales per square foot
Less days of inventory(higher turns)
Pro�table endless-aisle
Decreased shipping expenses– real time order managementDecreased labor requirements in the call centers/DC/ful�llment centersImproved labor e�ciencies
DRIVINGPROFITABILITY
OMNI-CHANNELRETAIL ENVIRONMENT
IN AN
ENABLE Productive and Profitable Inventory Optimization Improving Sales, Profit Margins,
Working Capital and Inventory Turnover
TM
Complex Retail Challenges Into Results – Plain & Simple.The Retail Supply Chain is incredibly complex and ever evolving. In recent years, omni-channel retailing, mounting consumer demands and global competition have added to the complexity. Yet, supply chain is critical to retail success, directly impacting customer service, brand loyalty and competitive advantage. In a hyper competitive market where empowered consumers have many choices, retailers must continuously adjust their supply chains to meet increasing consumer requirements – balancing service and cost.
Technology remains one of the biggest hurdles to supply chain optimization. Not only has technology not kept pace with customer requirements, there are few experts in the market with the retail, supply chain and technology experience needed to optimize the entire retail chain.
enVista can help. We are the leading supply chain consulting and IT services provider to the retail industry. Our Retail Consulting Practice offers a team of consultants with deep, practical, omni-channel retail industry experience and unparalleled hands-on expertise to improve customer service, profitability and competitive advantage – from source to consumption.
TRANSFORM
It all begins with the right strategy…
877-684-7700 | [email protected] | www.envistacorp.com
HIGH-LEVELBENEFITS
TANGIBLE BENEFITS will be achieved through changes in processes, organization and policies, enabled by technology. This roadmap is the first step in the three year, omni-channel initiative.
Supply Chain Network Design Site Selections
Facility Design Build Omni-Channel Retail
3PL Evaluation and Selections Organizational Design
Transition Management
OMNI-CHANNEL SERVICES AT-A-GLANCE
TM
STRATEGY
Software System Selection WMS, LMS, WCS and TMS
Implementation Omni-Channel
Technology Strategy and Consulting IT Infrastructure and Management
Web Development
TECHNOLOGY
Supply Chain Material Flow Analysis LEAN Process Redesign
Facility Design Labor ManagementChange Management
OPERATIONS
ERP Evaluation and Implementation Process Documentation
Solution Audits CRM Implementation
Labor Standards Databasee-Commerce Rating Engine
ENTERPRISE
Transportation Master Planning Process and System Design
Managed TMS Carrier Analysis and Negotiations
Freight Invoice Audit/Bill Pay
TRANSPORTATION
EBIT
Revenue Growth
Comp SalesRight product – save a sale
Growth
Cost of Goods Sold asPercentage of Revenue
Cash OperatingCycle
Fixed AssetUtilization
Depreciation & Amortization as
Percentage of Revenue
Asset Utilization
Days in Inventory
Days SalesOutstanding
Days PurchasesOutstanding
Operating IncomeMargin
(Pro�tability)
Selling, General & Administrative as
Percentage of Revenue
Higher �ll-rates in all channels, yielding more demand satis�ed(e.g., fewer cancelled customer orders and back orders via less out of stocks)Integrated omni-channel operational support SKU growth and alternate selling channelsSharing new selling channels
Improved GM– less markdowns, higher services, reduction of processing errorsBetter landed costs (e.g., inventory execution at the chain level)
Better DC and call center utilizationReduced carrying costs– �rst year
Higher save-a-sale ratesImproved in stock– stores/DTC
Ability to manage payments just-in-timeImproved vendor negotiations
Longer useful life of call center, stores and distribution assetsMore sales per square foot
Less days of inventory(higher turns)
Pro�table endless-aisle
Decreased shipping expenses– real time order managementDecreased labor requirements in the call centers/DC/ful�llment centersImproved labor e�ciencies
www.mystore.com
www.smartshipit.com
Integrated e-com withEnterprise Commerce
Management
Drop ShipFrom Vendor (DSV)
Fulfillment
INVENTORY OPTIMIZATIONLeveraging Your Inventory Investment to Improve Your Gross Margin and Sales
o Advanced Financial and Merchandise Planning
o Assortment and Space Planning
o Replenishment and Allocation
o Demand Planning and Forecasting
o SKU Analytics
STORE OPERATIONSLeveraging Store Labor to Delight Your Customers
o Store Order Fulfillment • Pick up at Store • Ship from Store
o Inventory Control
o Operations Management • Time and Attendance • Labor Planning and Scheduling • Task Management • Training
o Cross-Channel Returns
SUPPLY CHAIN MANAGEMENTLeveraging a Synchronized Supply Chain to Improve Your Flow of Inventory From Source to Consumption
o Optimized Supply Chain Network
o Vendor and Purchase Order Management • EDI • Vendor Compliance
o Transportation Management
o Inventory Visibility
o Optimized Facility Design
o Third Party Logistics and Contract Support
CUSTOMER EXPERIENCE Retailers must create experiences that delight customers and drive brand loyalty. A comprehensive retail strategy and an optimized supply chain are essential. enVista develops omni-channel operational and technology strategies, ensuring retailers can keep promises made to customers.
OMNI-CHANNEL TECHNOLOGY Leveraging a Single or Best of Breed Platform to Maximize Your Profit and Service
o Enterprise Commerce Management™
o Order Management, Prioritization, and Orchestration
o Inventory Allocation – “Buy From Anywhere Ship from Anywhere”
o Mobile Point of Sale
o Enterprise Service Bus – Event Based Platform
o Cross-Channel Analytics
PEOPLE, PROCESS AND TRAININGLeveraging Store Labor to Delight Your Customers
o LEAN Training Focused on Eliminating Waste
o Standardized Operating Procedures
o Rigorous Training and Employee Development
o Incentive Based Pay
CIO APPROACH
THE PILLARS TOOMNI-CHANNEL SUCCESSSuccessful retailers stand on a strong supply chain foundation. At enVista, we have identified supply chain areas critical to operational strength and profitability. Our Retail Supply Chain Practice helps retailers build, bolster and balance the five pillars to omni-channel success:
EXPERIENCE AND EXPERTISEWe have walked in your shoes and understand your pain points. enVista’s Retail Consulting Team consists of former Vice Presidents of Merchandising, Planning and Distribution, Warehousing and Fulfillment, Store Planners and Retail CIOs. Accordingly, we bring a wealth of omni-channel, retail store and warehouse productivity expertise. Our results are most evident by our expanding list of retail clients who continue to partner with us year after year.
enVista has developed a C-I-O approach to improving retail processes.
C
INVENTORYRetailers are challenged to offer the right inventory, at the right location with the right quantity balance between channels. enVista's expert team helps retailers determine the correct balance, inventory positioning and allocation logic to fulfill from any channel, anywhere, any time. We help retailers understand the processes and enabling technologies to improve sales and profits through inventory optimization.
ORDERSBy far one of the most important aspects of retailing is meeting the order demands from customers. Therefore, it is mission critical to understand how to efficiently capture order demand and the processes required to fulfill orders through: POS, buy online ship from store, pick up at store, reserve at store and ship to store. We help retailers define both the physical and systemic processes to ensure order demands are met.
I
O
www.mystore.com
www.smartshipit.com
Integrated e-com withEnterprise Commerce
Management
Drop ShipFrom Vendor (DSV)
Fulfillment
INVENTORY OPTIMIZATIONLeveraging Your Inventory Investment to Improve Your Gross Margin and Sales
o Advanced Financial and Merchandise Planning
o Assortment and Space Planning
o Replenishment and Allocation
o Demand Planning and Forecasting
o SKU Analytics
STORE OPERATIONSLeveraging Store Labor to Delight Your Customers
o Store Order Fulfillment • Pick up at Store • Ship from Store
o Inventory Control
o Operations Management • Time and Attendance • Labor Planning and Scheduling • Task Management • Training
o Cross-Channel Returns
SUPPLY CHAIN MANAGEMENTLeveraging a Synchronized Supply Chain to Improve Your Flow of Inventory From Source to Consumption
o Optimized Supply Chain Network
o Vendor and Purchase Order Management • EDI • Vendor Compliance
o Transportation Management
o Inventory Visibility
o Optimized Facility Design
o Third Party Logistics and Contract Support
CUSTOMER EXPERIENCE Retailers must create experiences that delight customers and drive brand loyalty. A comprehensive retail strategy and an optimized supply chain are essential. enVista develops omni-channel operational and technology strategies, ensuring retailers can keep promises made to customers.
OMNI-CHANNEL TECHNOLOGY Leveraging a Single or Best of Breed Platform to Maximize Your Profit and Service
o Enterprise Commerce Management™
o Order Management, Prioritization, and Orchestration
o Inventory Allocation – “Buy From Anywhere Ship from Anywhere”
o Mobile Point of Sale
o Enterprise Service Bus – Event Based Platform
o Cross-Channel Analytics
PEOPLE, PROCESS AND TRAININGLeveraging Store Labor to Delight Your Customers
o LEAN Training Focused on Eliminating Waste
o Standardized Operating Procedures
o Rigorous Training and Employee Development
o Incentive Based Pay
CIO APPROACH
THE PILLARS TOOMNI-CHANNEL SUCCESSSuccessful retailers stand on a strong supply chain foundation. At enVista, we have identified supply chain areas critical to operational strength and profitability. Our Retail Supply Chain Practice helps retailers build, bolster and balance the five pillars to omni-channel success:
EXPERIENCE AND EXPERTISEWe have walked in your shoes and understand your pain points. enVista’s Retail Consulting Team consists of former Vice Presidents of Merchandising, Planning and Distribution, Warehousing and Fulfillment, Store Planners and Retail CIOs. Accordingly, we bring a wealth of omni-channel, retail store and warehouse productivity expertise. Our results are most evident by our expanding list of retail clients who continue to partner with us year after year.
enVista has developed a C-I-O approach to improving retail processes.
C
INVENTORYRetailers are challenged to offer the right inventory, at the right location with the right quantity balance between channels. enVista's expert team helps retailers determine the correct balance, inventory positioning and allocation logic to fulfill from any channel, anywhere, any time. We help retailers understand the processes and enabling technologies to improve sales and profits through inventory optimization.
ORDERSBy far one of the most important aspects of retailing is meeting the order demands from customers. Therefore, it is mission critical to understand how to efficiently capture order demand and the processes required to fulfill orders through: POS, buy online ship from store, pick up at store, reserve at store and ship to store. We help retailers define both the physical and systemic processes to ensure order demands are met.
I
O
DRIVINGPROFITABILITY
OMNI-CHANNELRETAIL ENVIRONMENT
IN AN
ENABLE Productive and Profitable Inventory Optimization Improving Sales, Profit Margins,
Working Capital and Inventory Turnover
TM
Complex Retail Challenges Into Results – Plain & Simple.The Retail Supply Chain is incredibly complex and ever evolving. In recent years, omni-channel retailing, mounting consumer demands and global competition have added to the complexity. Yet, supply chain is critical to retail success, directly impacting customer service, brand loyalty and competitive advantage. In a hyper competitive market where empowered consumers have many choices, retailers must continuously adjust their supply chains to meet increasing consumer requirements – balancing service and cost.
Technology remains one of the biggest hurdles to supply chain optimization. Not only has technology not kept pace with customer requirements, there are few experts in the market with the retail, supply chain and technology experience needed to optimize the entire retail chain.
enVista can help. We are the leading supply chain consulting and IT services provider to the retail industry. Our Retail Consulting Practice offers a team of consultants with deep, practical, omni-channel retail industry experience and unparalleled hands-on expertise to improve customer service, profitability and competitive advantage – from source to consumption.
TRANSFORM
It all begins with the right strategy…
877-684-7700 | [email protected] | www.envistacorp.com
HIGH-LEVELBENEFITS
TANGIBLE BENEFITS will be achieved through changes in processes, organization and policies, enabled by technology. This roadmap is the first step in the three year, omni-channel initiative.
Supply Chain Network Design Site Selections
Facility Design Build Omni-Channel Retail
3PL Evaluation and Selections Organizational Design
Transition Management
OMNI-CHANNEL SERVICES AT-A-GLANCE
TM
STRATEGY
Software System Selection WMS, LMS, WCS and TMS
Implementation Omni-Channel
Technology Strategy and Consulting IT Infrastructure and Management
Web Development
TECHNOLOGY
Supply Chain Material Flow Analysis LEAN Process Redesign
Facility Design Labor ManagementChange Management
OPERATIONS
ERP Evaluation and Implementation Process Documentation
Solution Audits CRM Implementation
Labor Standards Databasee-Commerce Rating Engine
ENTERPRISE
Transportation Master Planning Process and System Design
Managed TMS Carrier Analysis and Negotiations
Freight Invoice Audit/Bill Pay
TRANSPORTATION
EBIT
Revenue Growth
Comp SalesRight product – save a sale
Growth
Cost of Goods Sold asPercentage of Revenue
Cash OperatingCycle
Fixed AssetUtilization
Depreciation & Amortization as
Percentage of Revenue
Asset Utilization
Days in Inventory
Days SalesOutstanding
Days PurchasesOutstanding
Operating IncomeMargin
(Pro�tability)
Selling, General & Administrative as
Percentage of Revenue
Higher �ll-rates in all channels, yielding more demand satis�ed(e.g., fewer cancelled customer orders and back orders via less out of stocks)Integrated omni-channel operational support SKU growth and alternate selling channelsSharing new selling channels
Improved GM– less markdowns, higher services, reduction of processing errorsBetter landed costs (e.g., inventory execution at the chain level)
Better DC and call center utilizationReduced carrying costs– �rst year
Higher save-a-sale ratesImproved in stock– stores/DTC
Ability to manage payments just-in-timeImproved vendor negotiations
Longer useful life of call center, stores and distribution assetsMore sales per square foot
Less days of inventory(higher turns)
Pro�table endless-aisle
Decreased shipping expenses– real time order managementDecreased labor requirements in the call centers/DC/ful�llment centersImproved labor e�ciencies
