By Team 9By Team 9Kahani ParekhKahani ParekhSmit ShahSmit ShahOmkar GhalsasiOmkar Ghalsasi

Under Guidance: Prof. Tom HellingUnder Guidance: Prof. Tom Helling

Introduction : Company BackgroundIntroduction : Company Background

• General Electrics(G.E.) is an American multinational Technology and Services Conglomerate, incorporated in New York.

• Its a technology and financial services company that develops and manufactures products for the generation, transmission, distribution, control and utilization of electricity.

• It’s the Second largest company in the world with 327000 workforce and its operations spread across 170 countries.

• Thomas Alva Edison, inventor of light bulb, established Edison General Electric company inc, Who finally mergerd with his rival Houston-Thomson company in 1896 to form General Electric Company, headquartered in Fairfield.

• GE is the only company listed in DOW Jones industrial index that was also included in the original index in 1896

• GE is one of the first adopters of six sigma.

Introduction : Business DivisionsIntroduction : Business DivisionsAs of 2015, the company operates through the following segments: GE Appliances, Power and Water, Oil and Gas, Energy Management, Aviation, Healthcare, Transportation and Capital which cater to the needs of Home Appliances, Financial services, Medical device, Life Sciences, Pharmaceutical, Automotive, Software Development and Engineering industries.

SWOT AnalysisSWOT Analysis

StrengthsStrengths: Global Recognition, Presence, IT Infrastructure, : Global Recognition, Presence, IT Infrastructure, Diversified Lines, Strong alliances, Skilled task force, Diversified Lines, Strong alliances, Skilled task force, Investment in technology, R&DInvestment in technology, R&D

WeaknessesWeaknesses: Under performing energy sector, pollution, : Under performing energy sector, pollution, threats to flexibility, Large Size, Unfocused Visionthreats to flexibility, Large Size, Unfocused Vision

OpportunitiesOpportunities: Green impact projects, Technology, : Green impact projects, Technology, Merger and Acquisitions, Cost Leadership, Emerging Merger and Acquisitions, Cost Leadership, Emerging MarketsMarkets

ThreatsThreats: Competition, Financial crisis, Media Depiction: Competition, Financial crisis, Media Depiction

GE : Product Life CycleGE : Product Life Cycle

GE : Service delivery FlowGE : Service delivery Flow

GE Operational Process Flow: DesignGE Operational Process Flow: Design

GE Operational Process Flow: PlanningGE Operational Process Flow: Planning

GE Operational Process Flow: ProductionGE Operational Process Flow: Production

GE Operational Process Flow: MaintenanceGE Operational Process Flow: Maintenance

GE Operational Process Flow: User AcceptanceGE Operational Process Flow: User Acceptance

GE Tools for Operational Excellence GE Tools for Operational Excellence GE Advantage projects leverage a variety of tools aimed at driving operational excellence, including:Six SigmaA rigorous, data driven, problem-solving methodology that identifies the drivers of variability in a process and eliminates defects using five phases: define, measure, analyze, improve, and control.Design for Six Sigma (DFSS)Expands on the Six Sigma toolkit to ensure that products and processes are designed for reliability and capability with a six step methodology: define, measure, analyze, design, optimize, and verify.LeanLooks at the process from the perspective of customer value. Process activity that does not create value such as overproduction and defect generation are significant causes of waste and are specifically targeted in order to accelerate the process

GE Tools for Operational ExcellenceGE Tools for Operational Excellence

Work-Out (WO)A facilitated session that brings together various stakeholders in order to identify dramatic process improvement opportunities and implement solutions.

Change Acceleration Process (CAP)A framework and toolkit for successfully implementing change. It focuses on making sure all the elements are considered and in place for a successful transition.

Quality Management System (QMS)Utilizes procedures, organizational structure, and resources to ensure quality control and improve the rigor of our processes.

Operations Management at GEOperations Management at GE

Design of Goods and Design of Goods and ServicesServices

Quality ManagementQuality Management

Process StrategyProcess Strategy

LocationLocation

LayoutLayout

Human ResourcesHuman Resources

Supply ChainSupply Chain

InventoryInventory

SchedulingScheduling

MaintenanceMaintenance

Supply Chain at G.E.Supply Chain at G.E.

Customer expectations is the base of GE’s supply chain.

Recently the formed an exercise to improve their supply chain.

Partnering with suppliers

Assessing internal capabilities

Using technology to improve supply chain

Quality ManagementQuality ManagementCEO Metrics – The “Big Ys”. They are CEO Metrics – The “Big Ys”. They are ::

Quality Systems and DocumentationQuality Systems and Documentation FulfillmentFulfillment Issue ResolutionIssue Resolution Billing QualityBilling Quality New Product Introduction (NPI) New Product Introduction (NPI) The Ys are determined throughThe Ys are determined through

customer feedback and defect trendscustomer feedback and defect trends

They are tracked through weekly team reviews, monthly CEO reviews, They are tracked through weekly team reviews, monthly CEO reviews, quarterly operational reviews, and annual progress reports and validationquarterly operational reviews, and annual progress reports and validation

They have operational targets and Lean, Six Sigma projects assigned to them.They have operational targets and Lean, Six Sigma projects assigned to them.

GoalGoal

HowHow

Achieve superior management quality and cost Achieve superior management quality and cost competitiveness by eliminating loss due to faults or competitiveness by eliminating loss due to faults or mistakes by management systemsmistakes by management systems

Define high-level project goals and the current process

Set up control mechanisms and continuously monitor the process

Measure key aspects of the current process and collect relevant data

Analyze the data to verify cause-and-effect relationships. Improve or optimize the process based upon data analysis

Six Sigma Process DMAIC

Success Factors

Six Sigma Org. Structure

Champion Responsible to represent the needs and to improve the operational effectiveness

Master Black Belt

Ensure that quality objectives and targets are set, plans are determined, progress is tracked, and education is provided

Black BeltHeart and soul of the Six Sigma quality initiative. Lead quality projects and work full time until they are complete.

Green Belt Employees trained in Six Sigma

Definition

Measurement

Analysis

Improvement

Control

Strong Top-level Leadership Systematic Nurturing of Six Sigma Experts Formation of Organizational Structure committed to Innovation Support management in consulting, training, finance issues Link to Reward/Promotion Structure Regular sharing of Know-How Sharing of Success Cases/Best Practices

Quality Management : Six SigmaQuality Management : Six Sigma

GE Appliances: Online tool to schedule a service.GE Appliances: Online tool to schedule a service.

GE Healthcare: API for staff scheduling optimization.GE Healthcare: API for staff scheduling optimization.

SchedulingScheduling

SchedulingScheduling

Uses “On time Delivery” Uses “On time Delivery” methodology for product methodology for product deliveriesdeliveries

Smart TrucksSmart Trucks

Electronically located Electronically located WarehousesWarehouses

Strategic positioning of Strategic positioning of warehouseswarehouses

Real time order trackingReal time order tracking

IPhone tracking APPIPhone tracking APP

Location StrategyLocation Strategy

Global presence in Developed Global presence in Developed as well as Developing as well as Developing countries countries

Business units are strategically Business units are strategically located near raw material and located near raw material and supplierssuppliers

Countries are chosen as per Countries are chosen as per social, legal, political, and cost social, legal, political, and cost based criteria.based criteria.

Location Strategy: Digitization across all Location Strategy: Digitization across all LocationsLocations

Work Force Management at G.E.Work Force Management at G.E.Talent Management Programs:Talent Management Programs:

Operations Management Leadership Program (OMLP): fast tracks Operations Management Leadership Program (OMLP): fast tracks the development of entry level talents and produce leadersthe development of entry level talents and produce leaders

Commercial Leadership program: Entry level program for sales Commercial Leadership program: Entry level program for sales and sales supportand sales support

Incentives Programs:Incentives Programs:

Pay for performance program: Dividends to senior executives on Pay for performance program: Dividends to senior executives on the shares they ownedthe shares they owned

Retirement Funds: Tax benefits to accelerate the growth of both Retirement Funds: Tax benefits to accelerate the growth of both personal saving and company’s contributionpersonal saving and company’s contribution

Cloud platform for Industrial internet of Cloud platform for Industrial internet of thingsthings

Sustainability at GESustainability at GE

Shifting Focus of OperationsShifting Focus of Operations

Key Initiatives:Key Initiatives:

EcomaginationEcomagination

HealthymaginationHealthymagination

Sustainable PartnershipsSustainable Partnerships

Sustainability Priorities Sustainability Priorities

GE : EcomaginationGE : Ecomagination

GE : HeathymaginationGE : Heathymagination

GE Sustainability ComplianceGE Sustainability Compliance

Internal Challenges and SolutionsInternal Challenges and Solutions

Key ProblemsKey Problems

Finished Product Lay Over at DealersFinished Product Lay Over at Dealers

Ecomagination in Oil and Gas sectorEcomagination in Oil and Gas sector

Need for Digitization for Industrial internet of things: M & ANeed for Digitization for Industrial internet of things: M & A

Cost of sustainable goods: Maintaining ProfitabilityCost of sustainable goods: Maintaining Profitability

Our Solutions and RecommendationsOur Solutions and Recommendations

Direct Connect Systems: Manufacturers respond to customer Direct Connect Systems: Manufacturers respond to customer demand and not inventorydemand and not inventory

More focus on cleaner, renewable energy resourcesMore focus on cleaner, renewable energy resources

Differentiation Strategy of SustainabilityDifferentiation Strategy of Sustainability

TOWS TransformationTOWS Transformation

Investing more in IT cloud infrastructure(M and A)Investing more in IT cloud infrastructure(M and A)

QUESTIONSQUESTIONS??????

THANK YOU!!!THANK YOU!!!