OM Subject Outline (1)

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University of Wales The Turning Point

MC5 – Operations Management

Subject Outline The Turning Point

May 2009

Credit Points: 10Lecturer: Raymon KrishnanEmail: [email protected]

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Table of ContentsSection 1: General Information................................................................................3

1.1 Lecture Time & Location............................................................................3

1.2 Brief Outline..............................................................................................31.3 Aims...........................................................................................................41.4 Learning Outcomes...................................................................................41.5 Attendance................................................................................................41.6 Required Texts & Readings.......................................................................41.7 Supplementary Reading............................................................................51.8 Course Schedule........................................................................................51.9 Web References........................................................................................61.10 Policies on Educational Issues and Student matters.......................... .....61.11 Assessments............................................................................................61.12 Submission Dates....................................................................................7

Section 2: Assessment.............................................................................................82.1 Grades Awarded........................................................................................82.2 Satisfactory Completion Requirements of this Subject..............................92.3 Assessment Weight..................................................................................92.4 Assessments..............................................................................................9

Assignment Guidelines........................................................................................................92.5 Examination Information.........................................................................10

Section 3: Citation & Plagiarism.............................................................................11

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S ECTION 1: G ENERAL INFORMATION

1.1 Lecture Time & Location

This subject will be taught over 2 weekends, plus have scheduled weekendmeetings to assist with project research and discussion.

Friday 15 th May 2009 1900 – 2200 hrsSaturday 16 th May 2009 1000 – 1800 hrs

Friday 5 th June 2009 1900 – 2200 hrsSaturday 6 th June 2009 1400 – 1800 hrsSunday 7 th June, 2009 0900 – 1800 hrs

Saturday 20 th June 2009 1300 – 1600 hrs EXAMINATION

1.2 Brief Outline

Managerial work is complex and fragmented in its nature. The very term implies arange of behaviour from administration to inspirational leadership and jobdescriptions for managers may differ in the extreme. This module examines thevarious ways in which operational activities are managed within the workplace

including techniques, relationships and demands.All of this takes place within the cultural and structural framework of theorganisation in the current context of change for continuous improvement. Ascompetition increases and resources become scarce there is significant benefit tobe gained from the understanding of how operational activities can and should bemanaged and be communicated effectively through new and ‘cutting-edge’philosophies and techniques, which involves paying due regards to intra and interorganisational relationships and demands . This module is designed to integratemany areas of Operations Management (OM) and attempts to present acomprehensive picture of the current strategic concepts and issues facing

Operations Managers in a wide variety of cultures and sectors from manufacturingto service, local authority and care.

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1.3 Aims

This module aims:

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To develop an awareness and appreciation of of the major strategicoperational decisions.• To impart the latest standard practices adopted by world-class organisation

in Operations Management.• To develop a clear understanding of tools and techniques that simplify the

decision making and implementation process.• Understanding today’s dynamic operational environment and learning from

global organisations how to manage and to overcome challenges.• Communicate ideas and arguments verbally through discussion with peers

and formal presentations.• To develop the ability to write, argue, communicate and present their work

effectively.

1.4 Learning OutcomesOn successfully completing the subject participants should be able to:

1. Identify and explain the productivity challenges faced by operationsmanagers and determine how to achieve competitive advantage through

operations management.2. Explain and apply the concepts and techniques of Total Quality

Management.3. Identify the importance of Purchasing, Supply Chain Management strategies

and Vendor Selection, and apply these strategies to operations case studies.4. Evaluate methods of effective inventory management and be able to

identify the appropriate process for adopting Just-in-time Systems.5. Understand and apply the framework, tools and techniques of Project

Management.6. Evaluate and contrast various layout decisions and techniques of

maintenance.

1.5 AttendanceAttendance is strongly recommended in order for students to be able tosatisfactorily attempt the final examination. Students are required to sign in theirattendance for every lecture attended.

1.6 Required Texts & ReadingsOperations & Supply Management

Chase / Jacobs / AquilanoMcGraw Hill2009, 12th Edition

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1.7 Supplementary Reading• Lee J. Krajewski, Larry P. Ritzman, Operations Management:

Strategy and Analysis (2004) 7/E, Prentice Hall• Richard B. Chase, Nicholas J Aquilano, F. Robert Jacobs,

Operations Management for Competitive Advantage (2005)11/E, McGraw Hill• William J. Stevenson, Operations Management (2006) 9/E,

McGraw Hill

1.8 Course Schedule The following schedule covers materials to be addressed over the weekendsessions.

Students are advised that they should seek to cover as much of the material aspossible prior to attending each of the weekends.

Weekend Dates Indicative Content

1 15 th - 16 th May LO1.Identify and explain the productivity challengesfaced by operations managers and determine how toachieve competitive advantage through operationsmanagement.

Chapters 1, 2, 4, 5

LO2. Explain and apply the concepts and techniques of Total Quality Management.Chapters 6, 9, 9A

LO5. Understand and apply the framework, tools andtechniques of Project Management.Chapter 3

LO6. Evaluate and contrast various layout decisionsand techniques of maintenance.Chapters 7, 7A, 8

2 5 th - 7 th June LO3. Identify the importance of Purchasing, Supply

Chain Management strategies and Vendor Selection,and apply these strategies to operations case studies.

Chapters 10, 15, 17

LO4. Evaluate methods of effective inventorymanagement and be able to identify the appropriateprocess for adopting Just-in-time Systems.

Chapters 12, 17, 18

Case Studies

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1.9 Web ReferencesIt is expected that students will make good use of the online materialsthat are now available from a myriad of organisations on the world-wide-web. The following are a list of predominant organisations whose

web sites will provide material most a appropriate to this module.

Http://www.wales.ac.uk/ University of Wales

http://www.economist.com/ The Economist

http://www.forbes.com/ Forbes

http://www.forbes.com/home_asia/ Forbes Asia

http://www.marketingpower.com/content1053.php

AMA: Journal of Marketing

Http://www.cim.co.uk CIM: Marketing magazine

http://www.businessweek.com/ Business Week

http://www.economist.com/ The Economist

http://www.businesstimes.com.sg/ Singapore Press Holdings – TheBusiness Times

http://www.iesingapore.gov.sg/wps/portal International Enterprise Singapore Journal (IE Journal)

http://www.spring.gov.sg/et/ NPB, Singapore: Enterprise Today

http://www.hbsp.harvard.edu/hbsp/hbr/index.jsp

Harvard Business Review

http://www.forbes.com/ Forbes

http://www.fortune.com Fortune Magazine

1.10 Policies on Educational Issues and Student mattersPlease refer to the student handbook available from the University of Wales Website.

1.11 AssessmentsAll assignments are expected to be the original work of students. Eachassignment should give details of references used and all quotationsshould be clearly attributed to their source. Although grouppreparation is encouraged it should be noted that collusion andplagiarism will not be tolerated and will be subjected to severepenalties.

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http://www.economist.com/

http://www.forbes.com/

http://www.forbes.com/home_asia/

http://www.spring.gov.sg/et/

http://www.forbes.com/

http://www.forbes.com/home_asia/

http://www.spring.gov.sg/et/

http://www.economist.com/




1.12 Submission Dates

Assignments should be submitted to the office and not directly to thelecturer. A completed Assignment Submission Cover (see attached)

should accompany each assignment. The centre will set deadlines forsubmission of assignments and students must adhere to this deadline.Assignments received one week after the deadline will be marked“Late submission” and 5% of marks apportioned to the assignmentwill be deducted. Assignments submitted later than a week after thedeadline will be deemed as a fail. Submission of assignments iscompulsory: you cannot pass a module unless you have completedthe assignments.

Submission of an assignment is considered to be final. A student is notentitled to revise an unsatisfactory assignment and may only re-submit an assignment when the Examination Board gives permissionto do so. The assignment mark provides part of the composite subjectmark upon which the award of MBA is based and the submission of assignments should be treated as part of the final assessment and asa formal process.

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S ECTION 2: A SSESSMENT

2.1 Grades Awarded

The approved grades of performance and associated ranges of marks this subjectis:

A Grade: To be awarded a Grade A you must provide evidence of wide reading of relevant literature, exercising discernment in the selection of appropriatequotations and evidence to support your work. The use of appropriate models andconcepts should be accurate and demonstrate depth of understanding andcreative application to the subject companies. Your work should be logical andcoherent, presented in an interesting and accessible style. By definition A Gradework is of an “exceptional” standard.

B Grade: To be awarded a Grade B you must provide evidence of wide reading of relevant literature, selecting appropriate quotations and evidence to support yourwork. The use of appropriate models and concepts should be accurate anddemonstrate understanding and application to the subject companies. Your workshould be logical and presented in an interesting and accessible style. Work in theG Grades can be generally defined as very good.

C Grade: To be awarded a Grade C you must demonstrate that you haveundertaken a review of relevant literature and that you have used the informationto illustrate your answer. You should clearly demonstrate your ability to apply thekey theories and concepts to the given circumstances. Your work should belogical, correctly referenced and convincing. Work in the C range can generally bedescribed as average.

D Grade: To be awarded a Grade D you must demonstrate that you haveundertaken a review of relevant literature. You should attempt to apply relevantmodels and concepts to the given circumstances. Work in the D range is amarginal pass.

E Grade: An E Grade is a marginal fail. Your work may be similar to the

description of C grade, but failing to meet the objectives of the assignment andnot satisfying the learning outcomes. Work not properly referenced.

F Grade: This is a clear fail. Inadequate literature review, not properlyreferenced. Limited attempt to apply models and concepts to circumstancesand/or inaccurate application. General failure to meet the objectives of theassignment and not satisfying the learning outcomes. Work not properlyreferenced.

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2.2 Satisfactory Completion Requirements of this SubjectIn order to satisfactorily complete the requirements of this subject, the studentmust achieve an aggregate mark of at least 50% for the subject, and achieve amark of at least 40 % in the final examination. Students must ‘reasonably’

complete all assessment components other than the final examination and submitby the final week of session/ intake or by the final examination date (whichever isearlier) in order to pass the subject. ‘Reasonable’ completion of an assessmentwill consider instructions given to the student including; word length,demonstration of research and analysis where required, University PlagiarismPolicy, and completion of each section/ component of the assessment. Failure to‘reasonably’ complete any assessment components to the standard specifiedabove will result in a Fail grade awarded for the subject. Assessment taskssubmitted after the due date may be penalized. Refer to Penalties for LateSubmission of Assessment policy.

2.3 Assessment Weight

Assessment Type Word Length Weighting

Due Date

1. IndividualAssignment

3000 - 3500 40% 13 th June 2009

2. Examination - 60% 20 th June 2009

2.4 Assessments There are two pieces of assessment for this subject, copies of which are availablein separate handouts.

Assignment Guidelines

Assessment of postgraduate assignments is based on postgraduate standards. This means that an assignment should demonstrate evidence of goodunderstanding of what the question asks. The structure of the answer should berelevant to the question and provide evidence of critical thinking and good use of appropriate research material. Assignments should be correctly referenced usingthe Harvard System of Referencing and Citation of Electronic Sources in line withthe guidelines provided in this Outline.

The assignment is a paper is to be prepared in no more than +/- 10% of the wordcount indicated.

Please type wherever possible, using 12 point font, Times New Roman or Arial.

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Please note: Any analysis and evaluation conducted should make appropriate useof the methodologies, concepts and frameworks studied in the module.

You are also encouraged to read other sources at your discretion.

Plagiarism will not be tolerated. Please see the guides to citation,referencing and plagiarism appended to this outline.

Students must retain a copy of all assessment work submitted. Marks will notusually be modified or scaled. Feedback on assessment tasks will be returned tostudents before the final examination date.

Although student attendance records will be kept, attendance or classparticipation will not be part of the assessment for this subject.

2.5 Examination Information

There is an examination for this subject.

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S ECTION 3: C ITATION & P LAGIARISM

Please see the attached guide from the University of Wales for information on howto avoid plagiarism and reference for your assignments.

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OM Subject Outline (1)

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