OM Lecture 2

8/6/2019 OM Lecture 2

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Lecture 2Instructor Zia-ur-Rehman

Email [email protected]


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The Interrelated Activities:

o Forecasting

o Capacity planning

o Scheduling

o Managing inventories

oAssuring quality

o

Motivating and training employees


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Forecasting

` Weather and landing conditions

` Seat demand for flights

` Growth in air travel


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Capacity Planning

` Ensuring the maintenance of cash flow and

generating reasonable profit.

` The adjustment of flight timings and destinations

that could maximize profits.


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Scheduling

` Maintenance of flight schedule

` Schedules of on duty pilots and flight attendants

` Scheduling of ground crews, counter staff, and

baggage handlers.


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Managing Inventories

` Managing inventories such as:

` Foods and beverages` First-aid equipment

` In-flight magazines

` Pillows and blankets

` Life preservers


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Assuring Quality

` Quality Assurance: It is essential in flying and

maintenance operations.

` Emphasis on safety and important in dealing with

customers at ticket counters, check-in, telephone,

electronic reservations and curb service where theemphasis is on efficiency and courtesy.


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Motivating and Training Employees

` Employee motivation and training in all phases of

operations.


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Locating Facilities

Locating facilities according to managers

decisions on which cities to provide service for,where to locate major and minor hubs.


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` The operations function consists of all activities

directly related to producing goods or providing

services. It exists both in manufacturing and

assembly operations.

` Assembly Operations: Buying components such

as, frames, tires, wheels, gears and other items

for suppliers and then assembling a bicycle.Contd.


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` Fabrication of work: The factory might do some

of the fabrication work itself,

` forming frames,

` making gears and chains and

` buying mainly raw materials,

` spare parts and

`

other materials such as, paints, nuts, bolts andtires.


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Passenger Handling Services Passenger Services,Training Programs, Passenger Service Standard

Ground Handling Services Ground Services,E

quipments & Technologies, Training Programs, Ground ServiceStandard

Cargo Handling Services Cargo Services,Equipments & Technologies, Training Programs, Special

Handling Cargo Service Standard, Track & Trace, Cargo Easy

Pay, Cargo Cool Care, Import Collection Screen New Private Jet Services

Premium Airport Services


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Check-in and Ticketing

Boarding and Arrivals

Baggage Lost and Found

VIP Meet and Greet Services

Special passenger handling

First Class Lounges

Porters and Wheelchairs


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Training program enables newly or experiencedstaffs to gain and develop essential knowledge

Understanding and skill for passenger servicesagent role.

Improved technical and customer service skills toassist passengers according to airline servicestandards.

Indicate a preparation for ground crew duties in

order to build up effective delivery of airlinecustomer standards.


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` General Knowledge (airport code and airline code)

Check in Procedure

Basic Ticketing

Personality

Passenger Document

Immigration Procedure Flight Procedure

Dangerous Goods Regulations for Passenger Service

Baggage Allowance

Irregularities Handling

Special Passenger Handling Boarding Announcement

Boarding Gate

Airport familiarization


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` Loading and off-loading baggage Interline baggage Cleaning of aircraft cabins and cockpit Cabin Service Marshalling Flight Operations

Dispatch Weight & Balance and Load Control Towing Push back Water & Lavatory service Ground power

Air start Air-conditioning ULD Control Crew transport


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` Basic ramp safety and security First Aid

Emergencies

Ramp Procedures

Aircraft Types,

Aircraft Handling, ULD Type,

ULD and Baggage Handling,

Loading Systems,

Door Opening,

Marshalling,

Dangerous Goods Regulations

for Ramp andWarehouse

Personnel


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Facility Specification

Total facility size 55,370 square meters Cargo warehouse 39,744 square meters Operations, offices and staff facilities 15,626

square meters Cargo throughput capacity 400,000 tons/ annum 2,500 square meters of cold storage area 456 position ETV system with 2 TVs

Cold storage for built units in ETV system Secured storage for built units in ETV system

16 ten-foot elevating built/ break positions 4 twenty-foot elevating built/ break positions Automated Storage and Retrieval System (ASRS)

398 bins

2 powered ULD by-pass lanes with in-line scalesserved by 6 docks landside interface

26 landside loading bays 13 airside dolly loading doors


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`


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` Basic Cargo(Warehouse/Document) Cargo entities&

Organization Introduction to Cargo

Handling Facilities Aircraft Type Basic AirWaybill Air cargo Acceptance

(General Cargo) Air cargo Acceptance

(Special Cargo) DGR Awareness

Basic load Export work flow

ImportWork flow

` Transit & Transfer process E-customs &

Paperless Code and Definition Technical English Liability and Claim Cargo Security

Dangerous Goods Regulations forDangerous Goods AcceptancePersonnel

(Category 6) Dangerous Goods Regulations for

General Cargo Acceptance Personnel(Category 7)

Dangerous Goods Regulations forRamp andWarehouse Personnel

(Category 8)


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Arrival Agent meets guest arrival gate

with welcome signboard.

With or without electric cart

agent takes the guest to the

immigration via special pre-

arranged channel and assists

them through

the process.

At the baggage reclaim area,

BFS assists our guest through

customs and onward to thearrival curbside

and to their ground

transportation.

` Departure The guest is met at departure

level

agent with welcome signboard.

The agent accompanies our

guest to check-in counter and

assists with the check-inprocess.

After check-in, our guest is

assisted through immigration

formalities

and onward to the boarding

gate,

or to premium lounge.


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` Premium Lounge Service` premium lounge with comfortable

seating, complemented with light

refreshment, fresh fruit, both

alcoholic and non alcoholic drinks.

To ease the stress of long flights,

our lounge is also equipped withshower facilities and massage

chairs. Internet Wi-Fi connection,

newspapers and magazines in

various languages are also

available to all lounge guests.

` 24 Hours LimousineService provided by

(Airport of Hotel)

Limousine service isavailable upon your

request, please inform

our agent to assist you

when you arrive at the

airport.

OM Lecture 2

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