EXPERTS BY YOUR SIDE

Since 1985, Opin Kerfi has been a leading IT sales and service partner in the Icelandic market. The company has consistently and successfully provided innovative and efficient services to its clients, focusing on consultation, integration, operations and solutions.

Opin Kerfi comprises a team of highly experienced and qualified professionals, working together to provide its clients and affiliates with the highest possible standards in services and solutions. At Opin Kerfi we have built our reputation on providing a service that promotes excellence and integrity at every level. Opin Kerfi is the only HP distribution and Gold service partner in Iceland, a certified Cisco Silver partner, Microsoft Gold Partner, Microsoft distribution partner and Red Hat Advanced Business partner. Additionally, the company is a sales and service partner for VMware and Eaton.

Our corporate headquarters are located at Höfðabakki 9, 110 Reykjavík, Iceland, where all operations: Offices, Technical Bench, Stock House and the OK Store are housed.

Opin Kerfi provides a reliable service, based upon a solid foundation of tried and tested solutions. We are the first choice provider of technology solutions, for some of the most demanding leading corporations in Iceland.We are committed to providing a professional service, based upon the individual needs of each client.Opin Kerfi consistently aligns solutions with client needs. Maintaining a strong relationship with our suppliers will give us access to new opportunities and to the international market.Opin Kerfi employs a well-coordinated team of individuals with excellent overall business skills and intuition, and superior knowledge within the specialist field of IT.Opin Kerfi encourages a positive work environment, an emphasis on personal growth and openly encouraging our team to develop their professional skills. This has made us one of the most sought after working environments in the IT industry, in Iceland today.Opin Kerfi is a well-run, financially healthy company that provides positive returns to investors and stakeholders.

Our goal is to provide a partnership that successfully and efficiently meets the demands and requirements of leading companies

The company history can be viewed on www.ok.is/English/Our-History/.

OUR VALUESOUR VISION Integrity & InnovationOpin Kerfi hopes to build an international reputation, based upon the integration of its specialist knowledge, superior supplier’s network, unique geographical location and Iceland’s invaluable access to natural resources.

Resolute & ReliableOpin Kerfi prides itself on its highly ethical approach. Social responsibility is a key component of our value system. At Opin Kerfi, we are dedicated to providing a responsible and reliable service.

Striving for Excellence & the ExtraordinaryOpin Kerfi believes that achieving its objectives is reliant upon building an enterprising team of forward thinking, problem solving individuals. The company gives the best and brightest minds in the Icelandic IT industry the opportunity to work in an exciting and cutting edge environment, where they are encouraged to embrace new challenges and to develop their professional skills.

THE WILLTO SUCCEED

ONE TEAM

OPEN MINDEDNESS

INTEGRITY

Microsoft core infra-structure solutions

Communi-cations

solutions

Microsoft specialized software solutions

Security solutions

Hosted services solutions

Printing solutions

Open Source

solutions

Server & Storage solutions

Backup solutions

Networkingsolutions

PROFESSIONAL TEAMSAt Opin Kerfi, there are a number of specialist and professional teams who oversee the harmonisation of the various departments and operations, ensuring that each specialist project is successfully processed at both the micro and macro management level.

These teams are comprised of both consultancy experts and sales and services advisors.

Opin Kerfi is built on a strong foundation and sound partnership with many of the major IT companies in the world, HP, Microsoft and Cisco

At our disposal is an impressive and powerful team of experts in many fields of IT, such as hardware, infrastructure, networks, communications solutions, office solutions and software development. Opin Kerfi specialists have been consulting on and implementing IT solutions for some of the largest and strongest organizations in the country for decades.

Opin Kerfi also offers advice on cost cutting, money saving solutions based on our comprehensive knowledge and experience. We can make recommendations in regard to achieving maximum returns in the Microsoft environment, assessing the profitability of implementing open sources, maximizing hardware utilization or performing comprehensive systems evaluations. Opin Kerfi can assist clients in formulating concrete and realistic plans and in providing all the support needed to achieve these goals.

Opin Kerfi has 115 members of staff and over half of them have worked with us for five years or more. Our staff base is growing with every year and we hope to continue building our team in the future. At Opin Kerfi, we have a continual education program for all of our staff, which is revised every two years. A yearly assessment of the wishes of our clients and staff, in regard to new skill requirements helps us to ensure that our team receive up to date training, and that our services remain at the highest attainable level.

The specialist knowledge and experi-ence of our team and our strong brand name have won us the sought after respect we enjoy within the industry.Opin Kerfi comprises a team of highly experienced and qualified professionals, working together to provide its clients and affiliates with the highest possible standards in services and solutions in the IT sector. Our affiliates and suppliers make strict demands when it comes to maintaining the necessary skills required to excel within the IT industry.

ALL OF OUR OPERATIONS ARE IN CONNECTION WITH INFORMATION TECHNOLOGY:

EDUCATION LEVELS AT OPIN KERFI: DEGREES & QUALIFICATION

50% of our staff have university degrees40% of our staff have technical college training10% of our staff have completed various diplomas and courses

60% of our staff is in services.40% of our staff are involved in sales and support.

124 different Cisco certifications

178 different HP certifications

75 different Microsoft certifications

21 different Red Hat certifications

25 different technology and

project management certifications

CONSULTANCY

Opin Kerfi has built an impressive specialised knowledge base, on a vast variety of products and customer contracts from our many suppliers. Our organisation has one of the country‘s most dynamic teams in the field of software, and has for many years been one of the leading members of the Icelandic IT community.

Opin Kerfi sells consultancy, implementation, operation and service management systems for hardware and software solutions from HP. Our teams have many years of experience in handling HP products and solution systems and this specialist knowledge has been at the core of our organisation from the very beginning. Opin Kerfi has an extensive and deep knowledge of all HP hardware systems and software solutions.

Our field of expertise includes:• Desktop solutions• Printing solutions• Server solutions• Data storage solutions• Backup solutions• Service solutions• Hosting solutions

Opin Kerfi is the only Icelandic distributor, sales and service provider for HP, the world´s leading IT company

HP GOLD PARTNER

• Accredited Sales Consultant • Accredited Sales Professional• Accredited Presales Professional• Accredited Systems Engineer• Accredited Presales Consultant • Accredited Platform Specialist• Master Accredited Systems Engineer• Accredited Integration Specialist • Certified System Administrator • Certified Systems Engineer• Certified Systems Developer

HP is the largest IT company in the world and provides infrastructure and business offerings that span from handheld devices to some of the world’s most powerful supercomputer installations. The Company offers customers a wide range of products and services from digital entertainment and computing to home printing. This comprehensive portfolio helps match the right products, services and solutions to customers’ specific needs. HP has been a key partner of Opin Kerfi since the company was established in 1985. HP is unique when it comes to solutions for data centres and is currently the largest manufacturer of infrastructure for data installations worldwide.

Össur, an internationally recognised, Icelandic posthetics company selected HP and Cisco equipment to operate two new datacentres in the United States and Holland. Össur has operations in 25 locations worldwide and an employee base of over 1800. Project management, installation, implementation and testing of equipment were in the hands of Opin Kerfi experts.

THE LARGEST COMPUTER IN ICELANDIC HISTORYOpin Kerfi and the University of Iceland have signed a contract for the purchase of hardware from HP. The equipment is intended for the Nordic High Performance Computing data centre which is located in Iceland. The NHPC super computer, consists of 288 HP BL280 servers and performs at 35 tflop/s.Project management, installation, implementation and the testing of equipment is in the hands of the Opin Kerfi and HP experts. Our solutions surpassed all the initial requirements set out by the various specialists at the University.

FARICEFarice owns and operates two submarine data cables between Iceland and the European mainland. The company commissioned Opin kerfi and Cisco to design and implement IP and MPLS solutions for its vital enterprise, internet provider and datacentre business. Project management, installation, the implementation and testing of equipment were in the hands of experts Opin Kerfi, in collaboration with experts from Farice. Opin Kerfi also took on the responsibility of setting up a monitoring and management system developed by the experts at Opin Kerfi.

Cisco solutions at Opin Kerfi cover a wide range of services in internet/ telecommunication networks and security solutions. Opin kerfi is a Cisco System Integrator, which guarantees direct contractual services for all Cisco solutions. Our Cisco experts have years of experience and vast knowledge ensuring our customers reliability and quality in their operations.

Our field of expertise includes: • Routing & Switching (CCIE)• Security (CCIE)• Voice (CCIE)• Wireless • Solutions architecture

Opin Kerfi and Cisco have permanently changed the way in which Icelandic companies communicate

Gagnaveita Reykjavíkur have for the few years promoted high speed internet connectivity in Iceland‘s capital through fibre cable installations. The company has contracted Cisco and Opin kerfi as its primary solutions and service providor, guaranteeing access to Opin kerfi‘s experts and consultants for presales, implementation and service instances.

CISCO SILVER PARTNER

• Advanced Routing & Switching• Advanced Unified Communications• Advanced Wireless LAN• CSE Cisco Sales Expert• CCNA Cisco Certified Network Associate• CCVP Cisco Certified Voice Professional• CCIE R&S• CCIE Voice • CCIE Security• CCDA Cisco Certified Design Associate• CCNP Cisco Certified Network Professional• CCSP Cisco Certified Security Professional• Cisco Business Architect

Cisco is a leading manufacturer of communications equipment and one of the largest IT companies in the world. For many years, Cisco has driven advances in networking and telephony equipment, as well as security solutions, and provides excellent solutions and services for companies and data centers.

The Technical College in Reykjavik implemented a VDI solution built on HP BladeSystem servers, HP P4000 storage, HP ThinClients and Microsoft Hyper-V. The solution, which is the first of its kind in Iceland, will provide a significant reduction in IT investment and operational costs. The systems administrators at the Technical College saw the implementation through, with consultation from a team of Opin kerfi experts.

Microsoft has for years been a leading manufacturer of operating systems and software for individuals and businesses. Microsoft software is undoubtedly the most widespread in the world and the company has been the driving force behind productivity and efficiency within the industry, providing solutions that have become key systems in business operations worldwide.

MICROSOFT PARTNER

• MCP Microsoft Certified Professional• MCTS Microsoft Certified Technical Specialist• MCP+I Microsoft Certified Professional +Internet• MCITP Microsoft Certified IT Professionals• MCDST Microsoft Certified Desktop Support Technician• MCSA Microsoft Certified System Administrator• MCSE Microsoft Certified System Engineer• MCSEI Microsoft Certified System Engineer+ Internet• MCD Microsoft Certified Developer; CRM• MCT Microsoft Certified Trainer• MCE Microsoft Certified Engineer• MLSS Microsoft Licensing Sales Specialist

The Microsoft experts at Opin Kerfi have years of experience and vast expertise

The certified Microsoft specialists at Opin Kerfi have years of experience and vast expertise in implementation, integration and IT operations. Many leading Icelandic companies have turned to our specialists to lead complex and comprehensive projects as well as manage daily operations within their IT environment.

The Microsoft licensing consultants at Opin kerfi have helped clients increase productivity by providing holistic advice concerning software implementation. Many clients have increased overall licensed software value by deploying strategically fitting solutions and decreased operating costs accordingly.

Iceland Drilling Ltd. Iceland Drilling Ltd, a leading high tech company in the field of high temperature geothermal drilling, contracted Opin Kerfi to implement Microsoft Lync in all operational locations: Iceland, New Zealand, Germany, The Dominican Republic and Azor Islands. Experts from Opin Kerfi oversaw the migration from various older telephony solutions, the deployment of Microsoft Lync and testing. The client now has unified and secure communications with instant messaging, voice, live meetings and remote desktop capabilities throughout the entire organization.

Our Field of expertise includes:• Microsoft Windows Server• Microsoft Hyper-V• Microsoft Exchange• Microsoft SQL• Microsoft System Center• Microsoft Lync• Microsoft Windows og Office• Microsoft BI• Microsoft Dynamics CRM• Microsoft SharePoint• Office 365

With OK Managed Services clients can access infrastructure management services on a subscription basis. We offer services that partially or completely fulfil information technology management needs within companies. For a fixed monthly fee all standard operations are guaranteed with up to 99% stability including access to our specialists and advisors.

OK Print solutions give customers the option of choosing more than one design of solutions from HP and its selected partners. In addition to this, we also offer a variety of contracts; from print management contracts all the way through to overall printing environment operations.

OK Internet Backup is a hosted backup solution for customers who want to guarantee the safe copy and storage of their data without having to invest in expensive equipment. All backup takes place over the internet and all data is stored in one of the world’s most advanced data centres, Verne Global.

OK Hosting is an affordable and flexible hosting solution that Opin Kerfi offers in collaboration with Verne Global. Customers are offered a wide range of hosting solutions in one of the world´s most advanced data centres, Verne Global. Customers have the option of hosting their hardware themselves or renting in a hosted environment.

OK Service Desk is a central service centre, composed of a strong technical team, who assist customers in processing tasks that come up in the operation of IT systems. Technicians work in accordance with standard procedures thereby contributing to the transparency, traceability and communication aspects of the various projects.

Flexible Hosted Services solutions give our clients the opportunity to focus daily operations on their key competences Opin Kerfi have traditionally offered numerous, flexible outsourcing solutions for clients, regardless of their size or activity. Our suite includes universal and specific operational solutions within the datacentre and office space. Our specialists and consultants oversee the operations and development of the outsourced environment partially or completely.

Arctic Trucks specializes in modifying 4WD vehicles for use in rough environments and has appointed Opin Kerfi to manage the IT needs of the company using the comprehensive OK Managed Services solution. Opin Kerfi specialists are essentially the IT Department for Arctic Trucks and are responsible for protecting their interests. The development, operation, supervision and project management of IT Department of Arctic trucks is in the hands of the experts at Opin Kerfi. “We just concentrate on doing what we do best, IT... we leave to Opin Kerfi“.Emil Grimsson, Chairman Arctic Trucks.

Matís is an independent research institute which strives toward innovation in the food industry, biotechnology and food security. Matís provides consultancy and services to companies in fisheries and agriculture as well as governmental agencies. Since 2006, Opin Kerfi have managed everyday IT operations for Matís, through the comprehensive OK Managed Services solution. Opin Kerfi experts ensure operational stability and systems progression. „We do what we do best, our IT systems are in excellent hands“. Sveinn Margeirsson CEO Matís.

“We do what we do best”

Opin Kerfi has one of the strongest teams in the country’s Open Source community at its disposal

MENNTASKÓLINN Í REYKJAVÍKThe Reykjavik College is one of the oldest and most prestigious educational institutions in the country and relies solely on open source software solutions provided by Opin Kerfi.

The centralized network administrator for MR is based on the virtual machine system from Red Hat (KVM), Red Hat IPA authentication solutions and Ubuntu virtual machines that handle configuration, file management, printing and data backup. All staff computers, classroom computers and computer labs run Ubuntu which was tailored to the needs of the school. The most important applications are Firefox and Libreville office but behind the scenes Puppet ensures that all machines are kept properly configured and updated

The Open Source experts at Opin Kerfi attach great importance to actively working with the Open Source community in, development, integration, debugging and translation of Open Source software. With their specialist knowledge and experience they are able to offer professional consultancy services in the implementation and operations of open source solutions including operating systems, virtual machines, authentication solutions, monitoring solutions, communication solutions and centralised systems.

RED HATRed Hat is leading Linux solutions for businesses. The principle behind Red Hat is to bridge the gap between those who create Linux solutions and those that use them. The company sells subscriptions, services and solutions for businesses and has the most widespread Linux operating system for centralized environments.

Red Hat Advanced Partner• RHCE Red Hat Certified Engineer• RHCVA Red Hat Certified Virtual Administrator• RHCI Red Hat Certified Instructor• RHCX Red Hat Certified Examiner• RHCSA Red Hat Certified System Administrator

Our field of expertise includes:• Linux• Red Hat Enterprise Virtualization• Nagios• Zimbra• Asterisk• Netvik• Sysvik

SPECIALISED SOFTWARE SOLUTIONSOpin Kerfi offer a number of valuable solutions, all designed to solve the diverse needs of business operations. With such a wide variety of solutions, our consultants and specialists are able to provide high-quality advice and tailored solutions to suit our clients’ needs at any given time.

Our field of expertise includes:• CRM mass mail systems• CRM event management systems• CRM an Sharepoint integration• Sharepoint web systems• Sharepont web parts• Eaton Power solutions• Websense security solutions

Opin Kerfi also offers advice on cost cutting, money saving solutions based on our comprehensive knowledge and experience. We can make recommendations in regard to achieving maximum returns in the Microsoft environment, assessing the profitability of implementing open sources, maximizing the utilization of machinery or performing a comprehensive evaluation of operating systems. Opin Kerfi can assist clients in formulating concrete and realistic plans and in providing all the support needed to achieve these goals.

At our disposal is an impressive and powerful team of experts in many fields of information, such as hardware, infrastructure, networks, communications solutions, office solutions and other software. Opin Kerfi specialists have worked been consulting on and implementing IT solutions for some of the largest and strongest organizations in the country.

LAGERINN GAINS INTELLIGENCELagerinn operates a chain of retail home furniture assessory stores in 8 countries worldwide. The company commisioned Opin kerfi to design and implement a Business Intelligence solution for all corporate operations. Ex-perts at Opin kerfi have designed and constructed a comprehensive data warehouse adapted to the client‘s needs and diverse operations, built on TimeXtender solutions. The data warehouse provides the client with a foun-dation to build a solution that centralizes business data, improves imforma-tion circulation and ultimately leads to informed decision making.

The expert team at Opin Kerfi provide consultancy services and solutions that cater to the needs of each individual business

Opin kerfi employs a diverse team of BI experts and can, in cooperation with strong partners, offer holistic consultancy, implementation and adaptation of comprehensive Business intelligence solutions.

Our suite includes solutions that span all stages of Business Intelligence adaptation; from the development of data warehouses, to planning, reporting and data presentation. Our field of expertise includes:• PROPHIX • Toolpack• Microsoft SQL • QlikView• TimeXtender

VMWAREVMware has for years been a leader in virtual technology for central and terminal equipment. The company has driven the development of solutions in virtual technology, management tools and Cloud computing and is one of the largest software companies in the world.

VMware Enterprise Partner• VCP VMware Certified Professional• VSP VMware Sales Professional

Opin Kerfi is dedicated to providing a superior and reliable service, meeting the highest attainable standards in specialist knowledge, efficiency, flexibility and responsiveness. The company prides itself on its ability to build and maintain a close relationship with its clients and affiliates, fulfilling even the most demanding expectations, with regards to specialist knowledge in the IT field.

Service management is utilized as a strategy to maintain high service levels, within the parameters of efficiency and utilization. Service management has proven an efficient and economical tool in measuring overall customer satisfaction, and periodical service surveys provide us with essential feedback, as we endeavour to achieve service excellence by:

• Acquiring specialist knowledge of our clients business needs and their development• Keeping clients informed on the wide variety of services provided by Opin Kerfi• Preserving our reputation• Providing efficient and economical solutions• Providing a personalised service• Maintaining our quick response time• Making promises we can keep• Adopting an effective communication system

One of our core values is the provision of an outstanding service to our customers, built on a foundation of trust and cooperation

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, best practise framework for identifying, planning, delivering and supporting IT services to the business.Opin Kerfi was the first company in Iceland to adopt this framework and utilizes it in all daily work activities. Opin Kerfi has been a key player in encouraging the use of ITIL, in a variety of Icelandic businesses. It has also held a number of specialised courses for key administrators in IT.

24 I7365

SERVICE LEVELSAt Opin Kerfi we encourage all our employees to maintain standardized procedures so that our clients experience a consistent and harmonised service.

SERVICE: LEVEL 1 Our Customer Services Department provides general support, via our customer services telephone centre Tel: 570-1000 between 08:30am and 17:00pm.

First Call Resolution: This highly efficient service aims to process over 65% of customer enquiries in regard to services or sales, without the need for call-back. If a solution cannot be identified at this level then clients are referred onto the 2nd level, where their progress will be monitored, until a solution has been found.

SERVICE: LEVEL 2 This professional technology service receives and resolves enquiries from the service centre, in regard to services and sales. The technology service also provides the client with services outside of normal working hours, 24 hours a day, 7 days a week.If a solution cannot be identified at this level then clients are referred onto the 3rd level, where their progress will be monitored, until a solution has been found.

SERVICE: LEVEL 3

This professional consultancy and specialist service has vast experience in handling complex installations, implementation and operational deviations. The professional consultancy and specialist service receives and resolves enquiries from the service centre and technology services department.

If a solution cannot be identified at this level then clients are redirected to our international partners and vendors, where their progress will be monitored until a solution

QUALITY MANAGEMENTOpin Kerfi has adopted a quality policy with an emphasis on quality management, encouraging transparency and a chain of responsibility in all its procedures. Our ‘quality manual’ explains and describes all documented processes and work descriptions. Our ‘quality policy’ aids us in assuring that all our methods are documented and followed, maintaining the highest standard possible.

PROJECT MANAGEMENTOpin Kerfi has designed a project management system that is both simple and effective. Project management is used to meet specific objectives, with a view to utilizing the appropriate methodology for each project, dependent upon its size and nature. Opin Kerfi employs a team of dynamic project managers (all with IPMA certification), who have experience in steering a variety of projects, both large scale and small scale.

SAFETY & SECURITY MANAGEMENTThe Safety & Security Management Policy at Opin Kerfi consists of both organisational and technical elements. A safety and security policy has been published, with the aim of ensuring a safe working environment for all our members of staff and to protect all documentation against loss, theft or damage. Our safety and security policy is in keeping with the national mandatory regulations in Iceland.

The key to a successful workplace is positivity and possibility

SOCIAL AND ENVIRONMENTAL PROJECTSOpin Kerfi is involved in various social projects and follows a policy of providing grants to good causes. The company has supported various schemes, including projects in education, sports and leisure activities. The company distributes a special grant for good causes annually.

Opin Kerfi emphasizes the importance of functioning as an active and responsible member of the community. Opin Kerfi is socially responsible and environmentally friendly.

Foreign vendors have made great efforts to make their products and production methods as environmentally friendly as possible, including companies like HP and Cisco, both of which have been approved by the institutional environment for foreign practices on the environment.

The OK Business Centre store is the largest HP retail center in Europe. Located at Opin kerfi headquarters, the store offers various products from prominent vendors such as HP, Cisco, Microsoft and Apple.

• Open 24 / 7• 95% of cases solved within 4 hours, if ordered on a weekday• Downloaded or sent (according to choice).• Free shipping to businesses and institutions in the metropolitan area• All information is encrypted • You can view contact information for Opin Kerfi when logged on • Terms of trade open to customers who are logged on.

Advantages to using the OK Business Centre store:

Our OK Business Centre store website (www.okbudin.is) gives you direct access to all of our products. The website is regularly updated with news of new products and any special offers. Customers can search for products by using product codes, product names and key words.

Customers are able to view products and compare prices without logging in and are only required to log in if they wish to place an order. The prices on the website are the in store prices at the OK Business Centre Store.

OK BUSINESS CENTRE STORE

The online customer service portal offers many unique benefits. Through the portal, Clients have access to account information, procurement services and service call status.

Account informationAdministrators and users are able to access information concerning their prospective accounts, including balance and invoices. Information can be broken down to represent individual business units and user access restricted to certain information.

Equipment ManifestAll hardware sales are registered in our central database along with relevant

information, electronic invoices and serial numbers. This allows users to view account procurement history lists, search by serial numbers and retrieve invoices through the online portal.

Smart cartsWe make procurement smart, easy and fast! Customers are able to set up, define and save item bundles, ready to order again and again.

Pending tendersAll open tenders are available online. Once a tender has been requested, it becomes available online, where clients can access them and process to orders at their convenience.

OrdersProcessed and unprocessed orders are visible to users on the online portal. Users may view order history, retrieve unprocessed orders and process individual items from orders if required.

Customer ServiceOur service system is available 24/7. Users may register service calls online, which are added to the service system immediately processed by our Customer Service department. The service call function also allows customers to view service call status and retrieve warranty information.

CUSTOMER SERVICE ONLINE 24/7

Opin kerfi / Höfðabakka 9 / 110 Reykjavík / Iceland / Tel: +354 570 1000 / www.ok.is