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OIS ICT Student Helper

Purpose: To get a student involved in a position of personal, interpersonal, and

community ICTresponsibility for his own growth, for the betterment of the school (fellow

students, faculty, and staff undergoing a ICT pedagogic paradigm shift), and for

the ICT teams own learning by helping the ICT Student Helper learn to learn.

Working on campus at OIS (supervised by Brandon) 2-3 (flexible) days a week, 30min-

1hr/day (flexible) in the morning, during school (independent research class), and/or after

school. Could help on weekends or holidays with prior consent of parent to help with bigger

projects.

Description of Duties (Provisional):

Monitoring Equipment Use/Care

Responsible for making sure that those who are using ICT around the school (includes alltypes of users: students, teachers, staff, parents, etc.) use/treat the equipment properly in line

with applicable Acceptable Use Policy:

seeing that ICT users do not have food or drinks at the computers.

making sure users are not downloading questionable files or programs on the

computers that could include spyware or other malware.

etc.

Helps Maintain Equipment

Responsible for basic (at first, increasing in complexity as he proves himself on the job) care

and maintenance of some designated (by Brandon) ICT equipment:

change the toner and add paper to printers

make sure iPads are stored properly in classrooms

etc.

Reference Materials

When ICT user is having trouble with a certain piece of hardware, software, or operating

system, etc., the ICT helper can provide the user with reference materials/manuals (in English

and/or Japanese) that can help him/her learn more. The ICT helper can recommend online

sites, books, and/or periodicals that can help lab users learn more about what they are tryingto do. Can also help maintain equipment/software inventories, etc.

organize all user manuals

index useful reference sites online and share with others

develop a personal troubleshooting (problemsolution(s))wiki forICT user

reference

etc.

Sets Up/Shut Down

Depending on the time of day (morning or night) responsible for setting up or shutting down

various ICT.

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turning on or off the lights, computers, printers and copy machines

making sure iPads are plugged in, etc.

etc.

Record Malfunctions

If something doesnt function properly, ICT Student Helper will try to diagnose (but not fix) the

problem to the best of his abilities. He must provide a written or verbal report (to Brandon)

explaining what problem is occurring and the potential causes of it and suggest actions that

could help fix the problem, while following through to the end of the process and learning the

skills/thinking behind the fixes that the ICT team does

take a regular diagnostic survey of problems around OIS

Provide Consultations

Responsible for consulting with others who have basic ICT questions. This could include

working with fellow students, faculty or other staff. He might also assist instructors or otherswith basic use questions and help them understand basic operation. In the situations when

the ICT helper cannot answer a question, he should report to Brandon for help.

software operations

network connection

printing

web 2.0 tool useage

etc.

Next Steps

ICT Department will further define the above duties first together, and then in collaboration

with Student ICT Helper.

ICT Department will arrange a work schedule and standing work request (what to do, and

when) and/or work to define the conditions for self-directed work.

ICT Student Helper will give a weekly work report (days/times worked, and actions

taken/solutions/problems) to Brandon.

ICT Department will increase duties and responsibilities (and thus rewards) in a systematic

way, based on performance and reliability.

Provisional Document

2012.10.11

Robert Duckworth

Technology Director