OfficeConnect Enterprise - UniVoIP · 2020-04-17 · Cloud PBX With OfficeConnect Enterprise,...
Transcript of OfficeConnect Enterprise - UniVoIP · 2020-04-17 · Cloud PBX With OfficeConnect Enterprise,...
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“We were enthralled by how a thousand plus extensions
were implemented so quickly - not to mention, over a
quarter of savings on total communication costs - and
a completely new and exciting set of features . . . “
Jordan Berger - Purchasing and Project Manager, Radnet Inc
•HighlyScalable – up to 65,000 users and 1000 office
locations per customer
•Eliminatecapitalexpenses of buying and serving PBX
systems, Unified Communication and Contact Center
servers, licenses and phones
•OngoingSavings — predictable monthly expenses per
user per month. Eliminating on-going IT & maintenance.
Consolidating various phone systems across sites
•An in-officeexperienceanywhere with rich UC and
collaboration features
•Alwaysup-to-date - always up and running
• Business continuity and disaster recovery with a
guaranteed SLA (Service Level Agreement)
• Centralizedcontrol of your applications, features and
users in the cloud. Allow administrators and users to
manage their own settings, quickly, through a robust
secure web-based portal
• Beassuredofsuperiorcallqualityandreliability—
with Quality-of-Service monitoring and rock solid SLAs
• Open,standard-based,interface for easy integration
with customer applications such as CRM, ERP,
Databases, E-mail, Instant Messaging, and Directories
OfficeConnectTM Enterprise OfficeConnect Enterprise is a highly scalable Cloud Communications Service that allow single or multi-location organizations
to dramatically cut the capital investments and operating expenses of managing enterprise-wide communications, simplify
communications infrastructures and accelerate the deployment of Unified Communications and Contact Center applications.
Solution Highlights:
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Phone System
Cloud-based PBX hosted and managed in UniVoIPs
geographically redundant and secure US data centers.
• Mitel MiCD-based including 500+ phone system features
• Individual DID, Toll Free numbers and minutes included
• Up to 65,000 users and 1000 branch offices per Enterprise
customer
Mobility Solutions
Freedom to work anywhere, anytime, on any device. Free
people from location constraints while providing a consistent
experience in or out of the office.
Contact Center
Unprecedented flexibility, agility and control with robust
phone channel capabilities, including:
• Inbound calling
• Automated and manual outbound dialing
• Interactive voice response (IVR)
• Integrated multichannel desktop and phone panel
Unified Communication
Employees have anywhere, anytime access to messages
with an integrated, fully featured voice mail system, unified
messaging, and an automated attendant.
PSTN
INTERNET
Mobile
User
Remote
User
Main Office
Small Branch Office
Branch Office
UC /
MOBILITY
PHONE
FEATURES
CONTACT
CENTER
OfficeConnect Enterprise
Small Branch Office
Branch Office
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Single Vendor Simplicity
At UniVoIP we deliver acompletecloudbasedsolutionthatcanincludeeverythingfromadvancedIPphones,networkservices(Internetaccess,privatenetworks),toon-siteinstallationandunlimitedsupport. The result
is a single company to deal with – and no finger-pointing
between multiple vendors in the event of a problem.
UniVoIP’s Personal Touch gets you up and communicating
quickly. UniVoIP trained technicians come to your site
to install service, train your users and to get you up and
communicating quickly.
During your first day of service and beyond - when you are
getting familiar with the solution and customizing features
like Auto Attendants or Ring Groups, you are assigned one
or multiple dedicated account managers to help you with
questions or requests.
The Right Solution for Your Company
Reliable and Secure – OfficeConnect Enterprise is hosted in
highly secure data centers. In case your office loses power
or goes offline, your Auto-attendant will manage your calls
for you and with Mobile Twinning you can easily re-route
your calls to mobile or external users to ensure that you will
never miss a call. Unlike many hosted solutions, built on
open-source technology or expensive BroadSoft solution,
OfficeConnect Enterprise is built on technology that Mitel
has built from the ground up. Mitel maintain it and we
understand its every detail.
Leadership and Stability – Mitel, a leader in the Magic
Quadrant for Unified Communications, has been an industry-
recognized pacesetter in solving the communications
challenges of small and medium sized businesses for over
30 years. We’ve used UniVoIP 10 years experience and
Mitel to design a service that will meet your needs.
The Right Solution for Your Business. You can take comfort
in knowing that at UniVoIP, we aren’t pushing you toward
a hosted solution because that’s all we offer. We can also
offer a comprehensive portfolio of customer premise-based
solutions.
Cost Effective
All inclusive, per-user subscription pricing means you get
everything you need for one low, per-user price with no
hidden fees.
OfficeConnect Enterprise eliminates the need to buy
and maintain a phone system on your premises and
gives you everything you need from industry-leading
phones, productivity-enhancing unified communications
applications, unlimited local and long distance to the U.S.
and Canada and other useful features - all at an affordable
fixed monthly recurring charge.
What does this all mean for you? The ability to source all
of your communications needs at a reasonable and very
predictable per-user-fee.
Feature Rich and Reliable
Based on the Multi-Instance Communications Director
(MICD) by Mitel, a leader in solving the communications
challenges of businesses for over 30 years, OfficeConnect
Enterprise gives you the enterprise-class features and
reliability you need to portray a professional, image and
drive satisfaction.
While OfficeConnect Enterprise is targeted to businesses
with 50 to 5000 users, our single software stream powers
Unified Communications Solutions used by companies
with tens of thousands of users. Our solution includes Mitel
MiCD PBX as well as Mitel Contact Center and Oaisys Call
recording technologies, all hosted in our West and East
coast data centers.
Advanced yet Easy to Use
As your business changes and grows, you don’t need to
worry about how much capacity your communications
system has — you have complete flexibility to add and
change users as your business requires it. Intuitive,
customizable and easy-to-use web-based features mean
your users will be able to take advantage of all of the
productivity-enhancing features OfficeConnect.
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Calling Features
•Call Forward. Redirect calls to an alternate number
•Call Transfer. Attended or blind call transfer.
•Call Waiting. Alternate between two calls.
•Call History. Keep track of names and numbers of all
answered and unanswered incoming and outbound calls.
•View and place a callback with the touch of one key.
•Caller ID so you can see who is calling before you answer.
•Ad-hoc conference calls with up to eight parties
•Music on Hold provides callers with music or information
while they are waiting for a call to be connected.
•Ring Groups provide the ability to ring all members of a
group sequentially or simultaneously.
Mobility
•Eliminate location constraints while providing a consistent
communications experience in or out of the office.
•Deliver unified communications and collaboration
capabilities to the mobile devices or tablets of choice,
regardless of make or network.
•Consolidate communications. Give workers control over
all their business communications.
•Hotdesking. Log into any OfficeConnect Enterprise IP
Phone, located at any of your offices, or even at home, to
access personal preferences and have calls routed to the
device they are logged in to.
Auto-attendant
•Present a professional image with a customized auto-
attendant(s) that greets your customers and directs their
calls
•Open / Closed schedule: plays different greetings during
open and closed business hours
•Dial by Name Directory: provides a company directory
that uses names as the dialing method
•Multi-level auto attendant allows a hierarchical menu to
be programmed on the auto attendant. This provides
callers with self-service options (for example, “Press 1 for
Sales”) to reach individuals, departments, pre-recorded
information, or to leave voice messages.
Voicemail
• Individual, password-protected and easy-to-use
,voicemail box for every user
•E-mail forwarding enables voicemails to be forwarded
to e-mail as wave files, so users can manage all of their
messages from one in-box
•Record a call that allows users to record a conversation
and save it in their voice mailbox
•A tutorial that assists new users with mailbox setup
•Easy-to-use menus that allows users to send urgent,
private, or certified messages
•Message Waiting Indicator light
Cloud PBXWith OfficeConnect Enterprise, your business has it’s own PBX in the cloud, which means you have access to a multitude of
easy-to-use, enterprise-class features for one low monthly fee. All you need to make OfficeConnect Enterprise work is reliable
Internet access or private network services. UniVoIP can provide that if you need it.
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Agent & Supervisor Productivity
Softphone and Supervisor tool – provide computer
telephony integration with your agents’ desktop phones
or turn their computers into IP-based phones. They deliver
point-and click functionality for ACD agent functions and
common agent actions, as well as customer information
such as caller ID and DNIS.
Screen Pop – a desktop pop-up application provides
agents with customer information using data pulled from
your customer database. Integrations are available for most
market leading CRM solutions.
OutboundDialing – offers automated dialing that delivers
calls directly to agents for outbound call center tasks such
as marketing campaigns and sales follow-up.
RemoteAgents – Mitel Teleworker Solution extends the
full voice and data capabilities of your contact center to
agents working at home or remotely, without the need or
expense associated with VPN services.
Call Recording
OfficeConnect Enterprise provides robust, enterprise-
class, call recording capabilities and quality assurance
functionality, including:
SecureCallRecordingReviewingandSharing – our
technology provides a secure means of reviewing, sharing
and adding notes to call recordings.
Integrated Live Call Monitoring feature – allows
users to connect to one centralized location to easily and
efficiently monitor all agent interactions in real-time. Benefits
include easy monitoring access to calls occurring across
all locations, such as those handled in a remote or branch
office.
Automatic Call Monitoring feature – provides real-
time automatic live monitoring of calls meeting criteria pre-
defined by management. Supervisors may begin hearing
Cloud Contact CenterYour contact center is the primary interface to your
organization, for your most valuable asset – your customers.
Providing excellent service that will nurture these customer
relationships and ensure operational efficiency involves
more than managing call-handling times and abandon
rates.
Main benefits of UniVoIP Contact Center solution include:
•Give customers a choice on how they communicate
•Provide Self-service options
•Profile customers for the biggest return
•Give agents and supervisors the right tools for success
•Visualize the entire picture
•Manage your workforce
•Ensure business continuity
Media Distribution & Routing Applications
AutomaticCallDistribution – routes calls to the most
appropriate group, based on the type of service required
by the caller, and ensures calls are appropriately distributed
within a group according to such attributes as the caller’s
priority, which agent they last spoke to, or the agent’s skill
level or idle time. Calls can be automatically re-routed
or agent availability changed, based on current queue
conditions.
IVR Routing - Interactive Voice Response (IVR) and
advanced routing help you to intelligently manage callers
and their expectations, provide options for self-service,
and deliver announcements to callers in queue, such as
expected wait time and position in queue. An intuitive drag
and drop graphical user interface allows you to quickly and
easily build and manage call flows
MultimediaContactCenter – enables you to efficiently
integrate and maintain service levels across multi-channel
contact types in addition to voice, including e-mail, web
chat, fax, SMS, voice mail, and social media.
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MiVoice® 5360 Gigabit IP Phone
MiVoice® 5340e Gigabit IP Phone
MiVoice® 5330e Gigabit Phone
MiVoice® 5320e Gigabit Phone
Full feature, enterprise-class,
color touch display phone
that delivers graphically rich
applications to users. Designed
for any enterprise executive or
manager, teleworker and contact
center supervisor.
Full feature enterprise-class
phone designed for any
executive or manager, hot-desk
users, teleworkers and contact
center agents and supervisors.
Perfect for the enterprise desktop
and featuring a large display and
24 self-labeling buttons that can
be programmed for a variety of
functions.
This full-feature, entry-level
display phone with embedded
Gigabit support is for companies
that need rich communications
applications and services.
7” color, touch display
(480 pixels x 800 pixels)
6” backlit display
(160 pixels x 320 pixels)
6” backlit display
(160 pixels x 320 pixels)
6” backlit display
(160 pixels x 320 pixels)
• 48 multi-function,
programmable, self-labeling
feature keys
• 6 context-sensitive softkeys for
intuitive feature access
• Superior audio quality
• HTML toolkit support
• Embedded Gb support
• Gadget sidebar for one-touch
access to Internet-based or
embedded applications
• 48 multi-function,
programmable, self-labeling
feature keys
• 6 context-sensitive softkeys for
intuitive feature access
• Embedded Gb support
• Menu key provides one-
touch access to embedded
applications iHands-free
speakerphone operation (full
duplex)
• 24 multi-function,
programmable, self-labeling
feature keys
• 3 context-sensitive softkeys for
intuitive feature access
• Embedded Gb support
• HTML toolkit support
• Eight programmable, one-
touch, multi-function, self
labeling keys (for speed dialing,
line appearances, and feature
access)
• ·Dual embedded Gigabit
Ethernet ports
• HTML Desktop Toolkit
• 12 fixed function keys
• Three context-sensitive
softkeys for intuitive feature
access
Enterprise IP Phones & Peripherals
Reliable, top-of-the-line, IP phones for offices, conference rooms, reception and more. All phones and hardware are covered by full
replacement waranty for the duration of your contract.
DECT TECH VoIP Cordless Base station with 1 handset
SIP Cordless Phone designed for small business and SoHo who are looking for immediate cost saving but scalable
SIP-based mobile communications system. Combining the benefits of wireless communication with rich business
features of Voice over IP telephony, User can benefit from freedom of movement, lifelike voice communications, multi-
tasking convenience, professional features like intercom, transfer, call forward, 3-way conferencing, PoE etc.
Mitel MiVoice 5610 DECT Handset and IP DECT Stand
Mitel’s newest peripheral for the desktop portfolio is the MiVoice 5610 DECT Handset and MiVoice IP DECT Stand for
the MiVoice 5300 Series IP Phones. This unique accessory offers unprecedented convenience and limited mobility for
IP Phone users. The MiVoice 5610 DECT Handset, with full dial pad and vibrant, illuminated color screen, gives users
the freedom and mobility to move away from their desk within their office or adjacent offices.
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MiVoice® 5324/5224IP Phone
MiVoice® 5320IP Phone
MiVoice® 5312 IP Phone
MiVoice® 5304 IP Phone
This phone is designed for
communications-intensive
companies that require a
converged IP infrastructure.
This full-feature, entry-level
display phone with embedded
Gigabit support is for companies
that need rich communications
applications and services.
This multi-line desktop phone
features 12 programmable keys
and is user-friendly, making it
perfect for teleworkers, office
workers and technical support
staff.
A cost-effective entry-level
display phone with a small base,
making it perfect for hotel guest
rooms, educational classrooms,
retail stores and for teleworkers.
White, backlit, graphics display Large graphics display
(160 pixels x 320 pixels)
White, backlit, graphics display White, backlit, graphics display
• 24 programmable multi-
function keys with dual-color
• LED indicators (for speed
dialing, line appearances,
• feature access)
• Eight function keys
• Three context-sensitive
softkeys for intuitive feature
access
• Browser-based desktop user
tool programming for easy
access to telephone system
features
• Eight programmable, one-
touch, multi-function, self
labeling keys (for speed
dialing, line appearances, and
feature access)
• ·Dual embedded Gigabit
Ethernet ports
• HTML Desktop Toolkit
• 12 fixed function keys
• Three context-sensitive
softkeys for intuitive feature
access
• Twelve programmable multi-
function keys with dual-color
• LED indicators (for speed
dialing, line appearances,
• feature access)
• Eight function keys
• Three context-sensitive
softkeys for intuitive feature
access
• Browser-based desktop user
tool programming for easy
access to telephone system
features
• Two lines with LED indication:
one prime line and one
programmable key with LED
• Seven programmable keys:
speed dials, features access
codes, paging, conferencing,
voicemail access etc
• Twelve-button numeric keypad
Polycom SoundStation IP 6000 Conference Unit
Delivering superior performance for midsize conference rooms, the Polycom SoundStation IP 6000 conference
phone offers a price-to-performance breakthrough for SIP environments. It comes with advanced features, such
as broad interoperability and remarkable voice quality. The SoundStation IP 6000 features Polycom HD Voice
technology, which boosts productivity and reduces listener fatigue by turning ordinary conference calls into crystal-
clear, interactive conversations that sound as natural as being there.
OfficeConnect Receptionist IP Console
UniVoIP’s OfficeConnect IP Console incorporates the “traditional” telephony touch and feel, including LED’s for
simulated Busy Lamps, and software buttons that can be “pressed.” The familiar features ensure a smooth transition
path to the software console, and the intuitive design means there is no need for costly, time-consuming training
sessions.
Programmable Key Modules (PKM)
The 12- and 48-button Mitel Programmable Key Modules (PKMs) extend the capabilities of the Mitel MiVoice 5324,
5330, and 5340 IP Phones with additional buttons and LED indicators.