Office 365 Service Introduction - Content and Code · Office 365 Roadmap Office 365 Message Centre...
Transcript of Office 365 Service Introduction - Content and Code · Office 365 Roadmap Office 365 Message Centre...
Office 365 Service
Introduction
Dave Francis – Integrated Services Director
Optimising IT Operations for O365
Service Introduction
Service Design Package Document
Review current processes
Office 365 Service Structure
O365 Service Structure Blueprint
O365 Service Components
On-Premises
InfrastructureCloud
Administration
&
Maintenance
Administration
&
Maintenance
Administration
&
Maintenance
Service Catalogue Service Level Management Capacity Management Continuity & Availability Management Incid
ent
Manag
em
ent
Pro
ble
m
Manag
em
ent
Req
uest
Fulfilm
ent
Acce
ss
Manag
em
ent
Data
Pro
tectio
n
Netw
ork
Manag
em
ent
Service
Rep
ortin
g
Service
Health
Mo
nito
ringSecure
KnowledgeAnalytics O365 Road Map &
Message CentreSCOM
O365 Health
Dashboard
Microsoft
APIs3rd Party
Tools
O365 Knowledge ManagementOffice 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard
Event Management
O365 Activity Reports
SharePoint – Site Usage, User Trend, File InteractionsOneDrive – Usage, UserSkype – Peer-to-peer, Conference organised/participantEmail – Sending, Read, Receiving, Activity Trend
Identify – Capture – Evaluate - Share
Security and Compliance
Sharing & Access Request Activities
Auditing and Reporting
O365 Audit Log• Exchange Online – SharePoint Online – OneDrive – AAD
Exchange AuditAzure AD
File & Folder Activities
Site Admin Activities
Security Policies
Search & Investigations
Manage Compliance
Application Admin Activities
Office 365 Roadmap
Office 365 Roadmap
Summary• The Office 365 Roadmap lists updates that
are currently planned for applicable subscribers
• Updates are at various stages from being in development to rolling-out to customers to being generally available for applicable customers world-wide
O365 Road Map
Office Mix
Simplified Admin
Center experience
The New
OfficeNew Partner Admin
Center
Office 365
Adapter
Embedded
Images OWA Policy Tips
Updated Lync mobile
clients
Office 365 SSO with
SAML 2.0 Identity
Providers
Multi-factor
authentication
Service Pack 1 for
Office 365 ProPlus
SAP and Power BI and
Power Query support
Windows Azure Active
Authentication
DirSync Scoping
and Filtering
Exchange Online
Inactive Mailboxes
PDF support for
SharePoint Online
Lync Online Integrated
Reporting
Office Online
real-time co-
authoring OneNote for Mac,
Android, iPhone, and iPad
updates
Office 365
operated by
21Vianet
Admin App for iOS,
Android, and WP
OWA Calendar Search
OneDrive for Business Storage
increase
Power Map for Excel
SharePoint
Newsfeed App
for Windows 8
Lync meeting
scheduling from OWA
Office Mobile
for iPhone &
Android phones
Rights Management
Services
OneNote
for iPad
What Microsoft deliverExchange Online
Address Book
Policies
Message Center
EXO: 50 GB Mailboxes
Exchange group
naming policy
OWA for iPhone &
OWA for iPad
New SharePoint
Workflows
Simplified Yammer
login
Office Lens
Power Map GA for all
Excel 2013 users
OneDrive for Business
Improvements
90 Day message
trace
OneDrive for Business
Sync for Windows
Lync Online Remote
PowerShell
Lync mobile
client updates
Office 365 Switch Plans
OneNote for
iPhone and
Android
phones
Azure AD
Password Sync
Lync and SharePoint
Service Reporting
Connecting
Skype & Lync
OneDrive for Business apps for
Windows 8 & iOSPeople View in
OWA
1 TB for
OneDrive for
Business
Office 365
Developer APIs
S/MIME
Encryption
Office for
iPad + 1.1
update
Project Lite released
July 2013 – June 2014 highlights
O365 Message Centre
(planned maintenance outage)
Public Roadmap 1-3 months
Message Center At availability
Public Roadmap Up to 12 months
System Requirements 12+ months
Message Center At 12 months (ongoing)
Message Center 1-12 months
Service Health Dashboard 5 day minimum
Service Update CommunicationsSource Timeframe
Fu
nct
ion
ality
up
date
sP
latf
orm
up
date
s
O365 Service Health
O365 Target Operating ModelBusiness Value
O365 Build & Transition ModelBusiness Value
Auditing Data Retention
Protection/virus Time of click protection Reporting and Tracing Isolation Personal Technology Predictive Coding Near -duplication
DetectionEmail Threading Themes
Admin Tasks
Manage Mobile Devices
Data Loss Prevention
Threat Management
Search and Investigation
eDiscovery
E5 Sku
Office 365 Security & Compliance Centre
Exchange Online Advanced Threat Protection Customer Lockbox Advanced eDiscovery
User Activity in SharePoint Online &OneDrive for Business
User Activity in Exchange Online(mailbox audit logging)
Admin Activity in SharePoint Online
Admin Activity in Azure Active Directory
Admin Activity in Exchange Online (admin audit logging)
User and Admin Activity In Sway
User and Admin Activity In Power BI for O365
User and Admin Activity In Yammer
Retention Tags & Policies
Technology Aligned Maintenance, Administration and Reporting
Knowledge Management
Office 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard
Deleted Item Recovery
Single Item Recovery
Recoverable Items Folder
Deleted mailbox Recovery
Mailbox Replication
Recovery Time
Backups
Office 365 Activity Reports
Email Activity Report
Office Activations Report
OneDrive for Business Usage Report
SharePoint Site Usage Report
SharePoint Activity Report
OneDrive for User Activity Report
Skype for Business Online Activity
Active Users Report Skype for Business Online Peer-to-peer Activity
Yammer Activity Report
Client Success
User Collaboration
User Engagement
Business KPIsEvent ManagementChange Management
Office Graph
Technology
Delve Analytics – (E5 Sku) Azure
Resource Management
Service Management
Accounts, Subscriptions, Admin Roles
Azure AD Administration
App Services
Data Services
Infrastructure Services
O365 End User Service Management“Service providers should endeavour to understand and improve end-user experience proactively and not have to wait for the end user to raise the request”
“Measure the performance of applications and
services from the perspective of the people
who use them”
“It’s the experience of individual users
that matter”
“SLAs are inward-focussed and largely measure how effectively the service provider has delivered it’s services – not the impact of its services on user productivity and hence experience”
“A service provider must constantly ask how the technology and services they provide are making the users more productive”“Service providers should ask whether
it’s support operation’s performance measures are aligned with end-user’s performance
Changing the way the world Works.