Off-Line with ETERNUS CS, Data Protection

60
Workshop Data-Protection Jürgen Münch Head of Data-Protection End User Group 2015

Transcript of Off-Line with ETERNUS CS, Data Protection

Workshop

Data-Protection

Jürgen MünchHead of Data-Protection

End User Group 2015

© 2015 FUIJTSU

Today’s changing IT landscape

284.500 content elements are

shared

100,000 new tweets.

48 hours of video uploaded

2 Million searches are made

Data explosionBackup / Archive / Legal

VirtualizationPower-full Process Nodes

Power and cooling challenges

Lack of staff and skillsAppl. /Business needs

4xby 2019

71%by 2016

70%of operating cost

CriticalCIO priority since 2013

Optimize OPEXExpand EfficienciesMeet new challengesImprove IT

Management

© 2015 FUIJTSU

“End User” priorities about “Data-Center”

The ultimate goal of the IT manager is to transform the datacenter into a “business enabling tool”

© 2015 FUIJTSU

Purpose-Build Backup Appliance (PBBA) Market

High growth rates for Data Protection Appliances like ETERNUS CS expected Customers continue to embrace and understand the value that appliance form

factors bring to their environments to meet their growing data protection and recovery challenges

© 2015 FUJITSUFUJITSU PUBLIC 4

ETERNUS CS: the data protection appliances

© 2015 FUIJTSU

Tape Libraries

ETERNUS CS: your Data Protection Platform

Scalability – Flexibility & Cost efficiency Disk-2-Disk & Disk-2-Disk-2-Tape Deep integration with Data Protection SW

ETERNUS CS8000-V6.1 Unified Data Protection Appliance Cluster / Media Life Cycle Management Backup / Archive / De-Dup / Worm

ETERNUS CS800-S6 General target De-Dup appliance Optimized Replication & Encryption n-to-n Backup SW-functionality Integration / OST

ETERNUS CS200c-S2 Back-End capacity based Appliance Powered by

CommVault Simpana

*

**** **

ETERNUS CS200 / CS800ETERNUS CS8000

* & ** = Project based

+=

FUJITSU CONFIDENTIAL

Purpose-Built Backup Appliance (PBBA)

ETERNUS CS8000

TapeDisk / Dedup(VTL / NAS)

(Cloud)

Primary storage (e.g. ETERNUS DX)

Servers(e.g. PRIMERGY)

Simpana software(= backup application)

MediaAgent

CommServe

ETERNUS CS200c

Primary storage (e.g. ETERNUS DX)

Backup software(= backup application)

MediaServer

BackupServer

Dedup disk

VTL /NAS

ETERNUS CS800

Dedup disk

VTL /NAS

Servers(e.g. PRIMERGY)

Backup Storage

ETERNUS CS8000 Uniqueness and Strength

Fastest Backup and Restore Speed

Highest Capacity in one System

Widest Variety of Replication Options, HA for Backup + Archiving

Unified Backup and Archiving

Supports Heterogeneous Data Centers, incl. Mainframe

Full Automation of Backup Process

Resilient Scale Out Data Deduplication, 24/7 operations

© 2015 FUIJTSU

Topics about Backup Software

1. To optimize the system a close integration between HW & SW is a must.2. License-cost is a dominant factor in each project3. Vmware and Microsoft has own data-protection-software resp. VDP(based on Avamar) en MDP4. More and more customers will install a dual vendor policy between virtualization and legacy

(based on cost)

5. On-line storage is reliable:6. Applications (standard) has major functionalities 7. Data-Protection is still seen as a “cost”

8. Most of the customers are reducing the retention period9. Replacing backup software is not easy10. Tape is pushed out but still a good media:

11. Archiving has similar “data-protection” functionalities12. The topic of DataBases13. Hyper Scale-Out File-systems

© 2015 FUIJTSU

Commvault & Symantec clear Leaders in the Gartner Magic

Download the full report at www.commvault.com/itleaders

© 2015 FUJITSUFUJITSU PUBLIC 11

ETERNUS CS200: details

© 2015 FUIJTSU

Roadmap CS200c

© 2015 FUIJTSU

■ Increased capacity range up to 132TB

■ New hardware platform

■ CS200c S2 performance model – optimized for fast recovery

■ Simpana Licensing

• Server: RX2540, more powerful CPU, higher SSD penetration

• JBOD: JX40 with 3.5“ HDD (4/6TB for capacity) or 2.5“ HDD (1.8TB for performance)

• Peripherals: Fibre Channel FC 16G, SAS 12G for RAID and TAPE

• Expanded licensing schemes - stronger focus on FrontEnd licensing / competition offerings

• Prepared for SIMPANA 11

■ Automation• Improved functionality for automated hardware configuration

• Preparation for automated client deployment

ETERNUS CS200c S2

New features and improvements

© 2015 FUIJTSU

CS200c S2 ENTRY- systems

CS200c S2S- Model

05TB

10TB

20TB

30TB

CA

PA

CIT

Y40TB

05TB

10TB

20TB

30TB

CA

PA

CIT

Y

40TB

CS200c S2M- Model

01TB

02TB

6

12

18

24

30

24

20

16

12

8

4

CS200c S2L- Model

36

All capacity points

are available in 3 flavors:- BET ADVANCED licensed

- BET FOUNDATION licensed

- unlicensed

© 2015 FUIJTSU

20TB

40TB

60TB

80TB

100TB

120TB

140TB

CS200c S2 SCALE- systems

CS200c S2SCALE capacity

JBOD HDD 4TB

CS200c S2 SCALE performance

20TB

40TB

60TB

80TB

100TB

120TB

140TBmax 132TBJBOD HDD 1,8TBmax 126TB

16TB

32TB

16TB

32TB

16TB

32TB

06TB 10,8TB12TB18TB24TB30TB36TB

07TB

14TB

21TB

28TB

JBOD_3

JBOD_2

JBOD_1

07TB

14TB

21TB

28TB

07TB

14TB

21TB

28TB

07TB

14TB

21TB

28TB

JBODs

Server

JBODs

Server

CA

PA

CIT

Y JBOD_3

JBOD_2

JBOD_1

JBOD_4

© 2015 FUIJTSU

CS200c S2 – licensing

© 2015 FUIJTSU

CS200c S2 most wanted (and recommended) licensing options

Advanced Licensing

cSIM licensing

DPA licensing

Covers most DP requirements, easy planning

WhyRecommendation

Serves pure virtual environments

That's individual, so, no recommendation

Covers most requirements in FET environments

Note: Set of promotions in Preparation

© 2015 FUIJTSU

License-Typsales

dummy OC

CS200c S2

Order code

description (positioning, capacity, licensing,

expandability)

BET CS-PR200S2-SLA01ROBO / cost optimized, 1TB Advanced licensed, not

expandable

BET CS-PR200S2-MLA12medium sized enterprises, 12TB Advanced licensed,

expandable

UNLIC CS-PR200S2-MHW24medium sized enterprises,, 24TB unlicensed, not

expandable)

UNLIC CS-PR200S2-SCSHW06 DC/Cloud / Capacity, 6TB unlicensed, expandable

BET CS-PR200S2-SCPLA11DC/Cloud / Performance, 11TB Advanced licensed,

expandable

FET CS-PR200S2-VMSCK08 (*) Pure VM Umgebung, 12TB, 8 sockets licensed

FET CS-PR200S2-DPA03 (*)SME, 12TB repository (expandable), 3TB Client

capacity licensed (expandable),

CS200c S2 planned promotions

Note: this is just for information, content subject to be changed without notice !

© 2015 FUIJTSU

CS200c S2 planned Structure for FET promotions

EXAMPLE: FET – Promotion with DPA SW

This promo will have:

- 12 TB data repository

- CVLT DPA licensing for 3TB

- Recommendation for service price

Target:

Enable sales to provide an initial offer

Containing all necessary positions

This refers to the FET promotions which currently are in preparation. This structure is new !

This is a fake

Single Order Code:

You only use this for

communication and

translation into

the real content

These are the

order codes you

need for real

order placements

© 2015 FUJITSUFUJITSU PUBLIC 20

ETERNUS CS800: details

© 2015 FUIJTSU

ETERNUS CS800 – Easy Backup to Disk

ETERNUS CS800

Backup to disk (NAS/VTL)

Replication

Deduplication

Simplifying backup to disk

Easy setup

Reduce disk capacity requirements

Basic disaster protection

Tape connectivity for economicallong term storage

© 2015 FUIJTSU

Consolidation of Backup Environments

Benefits with ETERNUS CS800

Avoid tape management

VTL/NAS interface

Global deduplication

High flexibility in configuration and connectivity

Additional copy to tape for long term retention

Servers

Backup SWMedia Server

ETERNUS CS800

© 2015 FUIJTSU

Proven disaster recovery

Site 1 Site 2

Bidirectional

Site 1

Site 2

Site 3

1:2 replication

Benefits with ETERNUS CS800

Integrated replication Bidirectional 1:2 replication

Reduced network bandwidth

32 replication snapshots to recover any day of entire month

© 2015 FUIJTSU

Distributed Sites/Branch Office Concept

Benefits with ETERNUS CS800

Multi-site backup and disaster recovery strategy

Local Backups with deduplication at branch offices

Disaster recovery replication to central data center

Remote Site 1

Remote Site 2

Remote Site n

Central Site

© 2015 FUIJTSU

Fixed vs Variable Block Length Dedup

N O W V I S V T H E V T I M E

fix block-length variable block-length

Same results for initial backup – Now let’s have a second look after an alteration>>

4 Blocks 4 Blocks

© 2015 FUIJTSU

How does it look when inserting just ONE letter?>>

Fixed vs Variable Block Length Dedup

N O W V I S V T H E V T I M E

fix block-length variable block-length

Variable Block Length Deduplication allows highest possible data reduction ratio>>

S

8 Blocks 5 Blocks

© 2015 FUIJTSU

R G Y B P GP O G B Y R OB

ETERNUS CS800 Deduplication

Process that‒ divides the data into variable-length blocks based on data-dependent delimiters‒ assigns each unique block a unique signature‒ remembers the list of signatures in their original order‒ stores only the unique blocks and the list‒ compresses all unique blocks

Y RData Set

Data Set = R, G, Y, B, P, O, G, B, Y, R, O

Variable-length Blocks

O

Unique Signature

© 2015 FUIJTSU

Evolvement over time

Example with unstructured data – long-term retention

‒ Fixed block length (measurements done with 2 Gartner Magic Quadrant leading backup applications) consumes 3x the Space of variable block length

‒ ETERNUS CS with variable block length performs best

Source: Quantum

© 2015 FUIJTSU

Evolvement over time

Example with structured data – long-term retention

‒ Benefits from Variable-block increase with retention

‒ Fixed block needs up to 6.3x more space

© 2015 FUIJTSU

Who is doing what?

Fix Block Length Variable Block Length

FUJITSU ETERNUS CS800 provides the highest possible deduplication ratio>>

© 2015 FUIJTSU

ETERNUS CS800 S6

ETERNUS CS800 S6 hardware

‒ Latest PRIMERGY and DX generation

‒ Capacity upgrade option within each model

‒ 3 models covering the full range

ETERNUS CS800 S6 software update

‒ Performance enhancements

‒ VERITAS NBU Accelerator Support

8 – 24 TB usable capacity

Scalable through

JBOD

ETERNUSCS800 S6

Entry1

Capacity

ETERNUSCS800 S6

Entry2

8 – 120 TBusable capacity

Scalable through

ETERNUX DXETERNUSCS800 S6

Scale

up to 352 TBusable capacity

ENTRY

SCALE

© 2015 FUIJTSU

ETERNUS CS800 S6 Configurations: Entry

ENTRY1 starts at 8TB and can be extended to 16TB and then to 24TB

ENTRY2 starts at 8TB and can be upgraded to‒ 24TB in steps of 8TB within the PRIMERGY server

‒ Up to 120 TB in 16TB steps with JBOD extensions

Available interface options: 1Gb Eth, 10Gb Eth, 8Gb FC

Base Unit

Appliance Head

Extension Unit

JBOD(16 TB)16 TB

8 TB 8 TB

16 TB

JBOD(16 TB)16 TB 16 TB

JBOD(16 TB)16 TB 16 TB

8 TB

Base Unit

Appliance Head

8 TB 8 TB 8 TB

ENTRY1 ENTRY2

© 2015 FUIJTSU

ETERNUS CS800 S6 Configurations: Scale

Up to 10 expansion shelves provide a usable capacity of up to 352 TB

‒ If the Hot spare option is selected the total capacity is reduced respectively

Interface options: 1Gb Eth, 10Gb Eth, 8Gb FC

Base Unit

RAID System Base

Appliance Head

DX expansion

DX expansion

DX expansion

12x Hot spare

˅

© 2015 FUIJTSU

NBU Accelerator (OST) with CS800 S6

1. Read only changed data (on block level)

2. Send only changed data

3. Write unique data to dedup pool & create synthetic full backup

4. Send metadata for changes to NBU Master

Results:

Faster Backup and short backup window

Faster synthetic backup (duo client agent)

Optimized bandwidth

© 2015 FUIJTSU

Advantages of NetBackup Accelerator

Advantages of the NetBackup Accelerator Backup (network):

‒ significantly less backup network traffic compared to traditional full (not in case of restore)

‒ less backup hardware on client side required

‒ shorter backup window

‒ easier SLA fulfillment

Advantages of the NetBackup Accelerator for VMware (since 7.6):

‒ less CPU utilization saves HW and VMware license costs

‒ backup is significantly faster – backup more VMs with same/less HW

‒ retain all restore functionality – single file, folder, VM, database, application

‒ faster synthetic backups

© 2015 FUIJTSU

Why Paying Premium ?

Option CS800 S6 Entry XX2200 XX2500 CS800 S6 Scale XX4200 XX4500

VTL Open Systems incl. 1.250 € 3.333 € incl. 7.500 € 15.833 €

Replication incl. 2.117 € 4.167 € incl. 8.333 € 25.000 €

Path to Tape (PTT) incl. n.a. n.a. incl. n.a. n.a.

8Gb FC Controller 2.000 € 3.750 € 3.750 € 3.500 € 3.750 € 3.750 €

Usable capacity (max,

physical)

Entry1 24 TB 17.1 TB

Entry2 120 TB 133 TB

Scale1 264 TB 189 TB

Scale2 352 TB 285 TB

Maximum throughput

(CS800 S5 figures) 5.5 TB/h 3.8 TB/h 5.6 TB/h 13 TB/h 10.6 TB/h 10.6 TB/h

List price

Entry1 (e.g. 8TB usable) 12.200 € 12.267 €

Entry2 (e.g. 24TB usable) 32.000 € 60.832 €

Scale (e.g. 71 TB usable) 131.230 € 222.498 €

Scale (e.g. 106TB usable) 166.230 € 408.330 € All pricing reflects list pricing

37FTS CONFIDENTIAL

2014 2015

Changes Globalnew│← VS50 VS65 →│ PoR Local

Jul Oct Jan Apr

Not decided

Q2 Q3 Q4 Q2 Q4Q1 Q3

ResellerLink

Jul OctApr

2016Q2AprQ1Jan

Copyright 2014 FUJITSU

ETERNUS CS RoadmapE

TE

RN

US

CS

800

Hig

h E

nd

ETERNUS CS

CS8000 V6.0

CS8000 V6.1

CS800 S6

CS800 S5

CS 800 S4

© 2015 FUJITSUFUJITSU PUBLIC 38

ETERNUS CS8000: details

© 2015 FUIJTSU

Truly Unified Platform

ETERNUS CS8000Truly Unified Data Protection Appliance

‒ Offers all major DP storage target functions

• Virtual Tape

• Deduplication

• NAS & Archive

‒ Highly customizable and flexible

• Any function mix possible

• scaling in all directions

‒ Tightly Integrates Tape around all functions

• Can use 2nd. level, cost effective storage for ALL data

VTL

DeDup NAS &Archive

scale

scale scale

„take and use what you need“

© 2015 FUIJTSU

Data Protection

You don't miss your water ‘til the well runs dry

‒ William Bell from the album The Soul of a Bell (1961)

You don’t miss your data unless it’s gone

Always fulfill the core intention: Ensure the required SLAs

Typical challenges for data protection • Perception of backup (-> cost)• Compliance requirements• Data growth & Migration costs • Level of disaster resilience and risk

The proof point for a backup solution is the restore case

© 2015 FUIJTSU

Major Topics for V6.1 (Excerpt)

V6.1

Enter-prise

Dedupli-cation II

ViNS Enhan-

cements

359x at frontend

HW Refresh

SymantecOST

Misc

V6.1• General Availability:

Jun 1, 2015

Current planning V6.1 SP2• General Availability:

Q4 CY2015

© 2015 FUIJTSU

Major Topics for V6.1. Enterprise Deduplication II

Typical troublemakers of plain deduplication • Data not equally suited for

deduplication (high change rates, encrypted, compressed, …)

• Scale-up / Scale-out scenarios• High daily backup volumes (> 30

TB) -> Housekeeping time underestimated

• Restore performance• Tape creation• Non-fitting usage scenario e.g. as a

NAS file server or as archiving target

© 2015 FUIJTSU

Major Topics for V6.1. Enterprise Deduplication II

Gartner: EMC cautions

‒ Most customer complaints about Data Domain are about its pricing being expensive.

‒ Data Domain lacks a scale-out architecture for easy upgrades and migration, and customers can't scale performance and capacity separately.

‒ Data Domain cannot turn off deduplication to support a nondeduplicated disk shelf, as some customers would prefer.

Typical troublemakers of plain deduplication • Data not equally suited for

deduplication (high change rates, encrypted, compressed, …)

• Scale-up / Scale-out scenarios• High daily backup volumes (> 30

TB) -> Housekeeping time underestimated

• Restore performance• Tape creation• Non-fitting usage scenario e.g. as a

NAS file server or as archiving target

© 2015 FUIJTSU

Major Topics for V6.1. Enterprise Deduplication II

Gartner: EMC cautions

‒ Most customer complaints about Data Domain are about its pricing being expensive.

‒ Data Domain lacks a scale-out architecture for easy upgrades and migration, and customers can't scale performance and capacity separately.

‒ Data Domain cannot turn off deduplication to support a nondeduplicated disk shelf, as some customers would prefer.

Typical troublemakers of plain deduplication • Data not equally suited for

deduplication (high change rates, encrypted, compressed, …)

• Scale-up / Scale-out scenarios• High daily backup volumes (> 30

TB) -> Housekeeping time underestimated

• Restore performance• Tape creation• Non-fitting usage scenario e.g. as a

NAS file server or as archiving target

• Flexibility of storing data in the dedup pool, the ‚classical‘ way, or both

• Dedup statistics

• Separating dedup client and server

© 2015 FUIJTSU

Major Topics for V6.1 (Excerpt)

V6.0 ETERNUS CS8000 architecture: Unique data center class deduplication

Enter-prise

Dedupli-cation II

Scale-outE

TE

RN

US

CS

800

0

Internal RAID systems (TVC)

Front-end processor nodes (ICP)

Enlarge storage pool

Add compute nodes

Full redundancy

Distributing dedup workloads

between nodes

Scale-out dedup supports

exponential data growth

Scalable capacity up to 4.8 PB

(before dedup)

Fail safe dedup supports

business continuity

No single point of failure

Transparent failover between two

sites

© 2015 FUIJTSU

Major Topics for V6.1 (Excerpt)

V6.1: Transparent, parallel creation of dedup and tape copies Enter-prise

Dedupli-cation II

© 2015 FUIJTSU

Major Topics for V6.1 (Excerpt)

V6.1.: Further enhancements (based on change requests)• History / statistical information for dedup pool space usage,

global dedup factor• Performance statistics for logical drives – on LV level

(throughput / dedup factor / compression)• Tools to determine dedup factor for a given set of data (LVGs,

LVs)

Enter-prise

Dedupli-cation II

© 2015 FUIJTSU

Outlook V 6.1 SP02 (Excerpt)

Symantec OST ‒ Initial support (e.g. optimized duplication)

2540 Virtual Drives‒ Up to 254 Virtual Tape Drives per ICP

LV Partial Reload‒ LV Mount request is acknowledged prior full

restore of migrated LV back to TVC

CS900E Dedup

Space Usage resident LVs with “no backup to tape”

consume only used space in TVC

More LVs per PV Up to 20,000 LVs on one PV

HW innovation New PRIMERGY nodes

VJUK LibDev Names modify rules of generating the LibDevNames

© 2015 FUIJTSU

Symantec OST Support on CS8000

With V6.1 SP 2 (scheduled Q4 CY15) onwards Fujitsu will support selected functions of Symantec OST ‒ Optimized duplication (inside CS)‒ Linux plugin‒ NAS / Ethernet – based‒ Copy-to-tape already available without OST

Arkansas (CY16)‒ Optimized duplication enhancements (replication)‒ Support of plug-ins for further operating systems‒ AIR

Boston (CY16) / Chicago CY17 and beyond)‒ Optimized Synthetics‒ Accelerator for files & folders‒ Accelerator with VMware type policies‒ Additional features

© 2015 FUIJTSU

CentricStor / ETERNUS CS High End / CS8000

V1: VTL for

BS2000

and

IBM z/OS

V2: Open

SystemsVT600

V3.x:

Automatic

Failover

& Cache

Mirroring

V4.0:

More flexible

storage usage

(tape & disk)

V5.0:

Enhanced

VTL

NAS &

Deduplication

at the backend

NAS /

Scalability

V5.1

Long Distance

Volume

Replication

V6.0

Integrated

NAS backup

22PB of

internal cache

1999 2001 2003 2005 2007 2009 2011 2013

Enterprise

Deduplication I

NAS Replication &

Backup

Cloud Gateway

Flexibility,

Flexibility,

Flexibility

2015

V6.1

Enterprise

Deduplication II

3590 support at

frontend

2016, 2017, 2018 and beyond

Follow vision of creating a singular platform for all backup and archive needs.Cross-benefit from developments in content depot platformEnhanced integration with selected ISVsUser Groups and Users as important input provider for enhancements

© 2015 FUIJTSU

VTL ICP

IP

VTL ICP

VTL IDPVTL IDP

VTL

Cache

VTL ICPVTL ICP

VTL IDPVTL IDP

VTL

Cache

176TB 176TB

Full redundant CS8000 - VTL + “De-Duplication” + Replication

DC-1V 6.1

DC-2V 6.1

DEDUP Store

Local 4 weeksDEDUP Store

Local 4 weeks

144B 144TB

IP Replication with block Incremental replication& Different retention *

DEDUP Store

Remote 1 weekDEDUP Store

Remote 1 week

48TB 48TBIP

SANOptionally stretched over 2

DC In case of CMF

1) Standard Backup to VTL (D2D2T) + optional replication to other site via SAN (Cache Mirror Function)1) Standard Backup to VTL (D2D2T) + optional replication to other site via SAN (Cache Mirror Function)2) Combination with De-Dup pool + optimization with De-Dup-Pool Migration1) Standard Backup to VTL (D2D2T) + optional replication to other site via SAN (Cache Mirror Function)2) Combination with De-Dup pool + optimization with De-Dup-Pool Migration3) Replication of De-Dup-Pool but in this case no Copy to Tape for “De-Dup with Replication”

1) Standard Backup to VTL (D2D2T) + optional replication to other site via SAN (Cache Mirror Function)2) Combination with De-Dup pool + optimization with De-Dup-Pool Migration3) Replication of De-Dup-Pool but in this case no Copy to Tape for “De-Dup with Replication”4) Cascading of VTL-part for DRP (if no SAN – CMF available)

© 2015 FUIJTSU

Full redundant CS8000 - NAS + “HSM to Tape” + Replication

Replication of the Data over IP (up to 1000Km)

DC-1V 6.1

DC-2V 6.1ViNS ICPViNS ICP

NAS

Volume 1 NAS

Volume 2

ViNS ICPViNS ICP

NAS

Volume 1 NAS

Volume 2

ViNS IDPFail-over

ViNS IDP

HSM functionalityHSM functionality

ViNS IDPFail-over

ViNS IDP

Snapshot

Snapshot

Snapshot

Snapshot

1) Standard Backup to NAS-Pool1) Standard Backup to NAS-Pool2) Asynchronous replication to other site via IP (1 - 10Gbps)1) Standard Backup to NAS-Pool2) Asynchronous replication to other site via IP (1 - 10Gbps)3) Snapshot(s) on source and target to offer “Data Integrity”

1) Standard Backup to NAS-Pool2) Asynchronous replication to other site via IP (1 - 10Gbps)3) Snapshot(s) on source and target to offer “Data Integrity”4) HSM functionality with migration to TAPE to optimize Cache buffer utilization (in this case no replication of the FS)

© 2015 FUIJTSU

User Group Germany

The German User Group will take place Nov 16/17 in Munich (prior to Fujitsu Forum)

The German User Group would appreciate if a non-German based ETERNUS CS User may give a presentation on his/her usage scenario.

The presentation can take place at any of the both days and may be given in English language.

© 2015 FUJITSUFUJITSU PUBLIC 54

Conclusions: Customer Satisfaction

Eternus-CS Survey

© 2015 FUIJTSU

Satisfaction with Features - ETERNUS CS8000

FTS ETERNUS CS Customer Satisfaction Survey 2015 / Q 13: How satisfied are you with the following [selected ETERNUS CS system] features? / Values in %, Means; ranked by mean

Very good satisfaction ratings from CS8000 participants on almost all features and partly

strong improvements against 2014. The GUI is the only feature that receive a low rating.

Scalability n=25 8.8 8.3

System availability n=25 8.7 8.3

Backup application support n=21 8.7 7.2

Connection to the server landscape n=23 8.7 7.7

Performance n=25 8.6 8.3

Dedup rate n=5 8.2! na

GUI (Graphical User Interface) n=25 7.4 7.0

4

4

4

4

20

12

4

5

4

4

8

10

13

8

24

24

12

24

9

16

36

24

48

38

43

28

20

16

44

28

24

30

40

60

8

10 Completely satisfied 1 Completely dissatisfied

* = small base (n<30)

*

ETERNUS CS8000

*

*

*

*

*

! = too small base (n<7)

*

*

*

*

*

2015 2014

Means

© 2015 FUIJTSU

!

Backup application support

System availability

Connection to the server landscape

Scalability

Dedup rate

Performance

GUI (Graphical User Interface)

10 9 8 7 6 5

10 Completely satisfied 1 Completely dissatisfied

Satisfaction with Features -ETERNUS CS8000 vs Competitors

FTS ETERNUS CS Customer Satisfaction Survey 2015 / Q 10: How satisfied are you with the following [competitor system] features? / Q 12: How satisfied are you with the following [selected ETERNUS DX system] features? / Means; ranked by Fujitsu total mean; n (Total) = 25 - 47; n (CS8000) = 5 - 25; n (Competitor) = 6 - 10; Scale cropped for better visualization

Fujitsu vs CompetitorIn comparison to the competitor ratings only Dedup rate and GUI are lower rated for the

CS8000.

CS8000

Total Competitor*

* = small base (n<30)

*

! = too small base (n<7)

!

© 2015 FUIJTSU

Functions - Used and Planned ETERNUS CS8000

FTS ETERNUS CS Customer Satisfaction Survey 2015 / Q 16: Which of the following "Policy-based Automation" functions (rule-based data management

automation) do you use? (multiple answers possible) / Q 18: Which of the following "Policy-based Automation" functions are you planning to use in the near

future? (multiple answers possible) / Values in %; ranked by ‘Functions used’; n (Total Q 16) = 23; n (Total Q 18) = 19

About 3/4 of the CS8000 participants use Multiple Save and Cache Mirroring Feature.

Highest functions planned to use is Dedup.

Functions used

74

74

57

35

26

13

9

9

9

4

Multiple Save

Cache Mirroring Feature (CMF)

Tape Refresh

Replication

Partitioning

Dedup

Accounting

Import/ Export (transfer out/ in)

No migration to tape

NAS Interface for backup

Functions planned

ETERNUS CS8000

0

0

5

11

5

32

11

0

5

21

42

Multiple Save

Cache Mirroring Feature (CMF)

Tape Refresh

Replication

Partitioning

Dedup

Accounting

Import/ Export (transfer out/ in)

No migration to tape

NAS Interface for backup

We do not plan to use any additional functions

* = small base (n<30)

**

© 2015 FUIJTSU

Satisfaction with Used FunctionsETERNUS CS8000

All used functions received a high rating. Cache Mirroring Feature (CMF) with clearly

the best rating.

FTS ETERNUS CS Customer Satisfaction Survey 2015 / Q 17: How satisfied are you with the following functions you are using? /Values in %; Means; ranked by mean

Only used functionsETERNUS CS8000

Cache Mirroring Feature (CMF) n=17 9.5 9.1*

Multiple Save n=16 9.2 8.8*

Replication n=7 9.1 8.6*

Tape Refresh n=13 8.8 9.0*

Accounting n<7 ! !

Dedup n<7 ! !

Import/ Export (transfer out/ in) n<7 ! !

NAS Interface for backup n<7 ! !

No migration to tape n<7 ! !

Partitioning n<7 ! !

6

13

15

12

6

29

23

12

31

29

23

71

50

43

38

10 Completely satisfied 1 Completely dissatisfied 2015 2014

Means

! = too small base (n<7)* = small base (n<30)

*

*

*

*

© 2015 FUJITSUFUJITSU PUBLIC 60

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