October 10, 2014 1 The eG VM Monitor TM Real-Time Monitoring & Proactive Triage for VMware ®...

April 11, 20231

The eG VM MonitorTM

Real-Time Monitoring & Proactive Triagefor VMware® Infrastructures

© 2007 eG Innovations Inc All Rights Reserved April 11, 2023

Agenda

• Introduction to eG Innovations

• Management challenges presented by virtualization

• eG Innovations’ unique approach

• Features of the eG VM MonitorTM

• Competitive differentiators

• Summary


About eG Innovations

Primary Business Delivers enterprise-class monitoring solutions for customers to monitor their critical IT services and to perform proactive triage for rapid problem isolation and diagnosis

Mission Build and deliver best of breed products and solutions that help maintain and manage customer IT services in an easy, effective, and efficient manner, with the best return on investment

Value Proposition of Products

• Enhance competitive positioning by improving the quality of IT services – high uptime, peak performance, rapid diagnosis• Lower operational costs through improved efficiency• Optimize usage of the IT infrastructure

Worldwide Locations Singapore, USA, Europe, India

Employees 75

Year Founded 2001

Investors Vertex Management (www.vertexmgt.com), SilkRoute Indchem (www.silkrouteindchem.com)

Partnerships VMware, Sun, Red Hat, IBM, HP, Microsoft, Oracle

Recent Awards • US Patent (No. 6,701,459) for its automatic root-cause diagnosis technology• eG Citrix Monitor received four star rating by users on www.brianmadden.com• Rated as one of the most promising companies in Singapore by ComputerWorld• CA Smart Certification for integration of the eG suite with CA Unicenter NSM

April 11, 2023

Customer Successes

100+ customers in 14 countries worldwide


Growth of Virtualization

• Gaining in popularity In 2006 Forrester Research survey, more than 50% of

some 1,770 companies polled had put this technology to use in production and pilot networks.

• Started with servers; then to desktops, networks, storage

80% of companies doing server virtualization are doing storage virtualization as well (IDC)

• Key benefits Economies – less power, less space Rapid deployment Isolation of potentially conflicting applications, traffic Consolidation to provide better utilization of resources

April 11, 2023

Management Challenges

But if availability or performance issues arise, IT is forced

to go back to the old world …

Terminal Servers

Email Servers

Web Server

File Servers

App Servers

Databases

Each application hosted on dedicated hardware!

April 11, 2023

Management Challenges

End User

Client Admin

LAN Admin

Firewall admin

Server admin

VMware admin

Domain admin

ERP Admin Sys admin ApplicationAdmin

The serveris working

OK

No othercomplaints

All lights Are green

We don’t see

anythingwrong

Database Admin

Hey, this is not

working

VMs are lightly loaded

EverythingIs OK

Not ourproblem

Looks fine Not mine

either

Talk tothe other

guys

Siloed organizations result in the “It’s not me!” syndrome

April 11, 2023

The Management Need

• Total visibility into your VM environment Are the servers properly sized? When do I need to add new servers? What is user activity, and what apps are they using

most?• Ability to quickly pin-point where the bottlenecks are

Network? Server? VM? Application? Contention among guests for needed resources?

• Ease of use Don’t need experts to use the technology, fine-tune the

environment

• Monitoring solutions should be easy to deploy, excellent ROI

Out-of-the-box capabilities Little customization needed Minutes to install, fine-tune in hours

The Technical Challenges

• Scope of monitoring still the same

10 servers, 30 guests => 300 virtual machines to monitor

• Higher complexity because of resource sharing across VMs

Guests share CPU, memory, disk, network resources

A single malfunctioning application in a guest can impact performance to all other VMs

• Resource contention may also occur because of incorrect provisioning

Insufficient memory, CPU allocated for the VM’s workload

For a technology that makes computing easier, virtualization is quite complicated to monitor and manage.

The Technical Challenges

• Not feasible to deploy an agent per OS / VM

Higher deployment overhead, time-consuming

Higher licensing cost

Higher resource consumption

• Virtual application vs. Virtual desktop monitoring requirements are different

Virtual application deployments have fewer VMs; VDI deployments have tens of VMs per ESX server

VMs mostly remain powered on in virtual application environments; VMs are dynamically powered on/off in VDI

In-depth monitoring of application servers (Citrix, Oracle, SQL, etc.) desired; in-depth monitoring of client apps on desktops not required.

Limitations of Current Monitoring Tools

• Different forms of virtualization exist

VMware ESX, Solaris Zones, AIX LPAR, MS Virtual Server, …

Each has independent monitoring solutions

• VM monitoring mostly done as silos

Different administrators, different tools

Applications monitored by different personnel, tools

VM monitoring not integrated into end-to-end service monitoring and management

Monitoring Silos Doesn’t Work

FIREWALL WEB SERVER

USER

Suppose the database server is 50% slower than normal

APP SERVER DB SERVER

Login

Register

Bro

wse

A problem in one application can affect all the other applications involved in the service delivery.

Monitoring Silos Doesn’t Work

Disk reads

Media Streaming

Database Queries

Excessive disk reads by the media server slow down Oracle database accesses

Multi-tier infrastructures are difficult to manage.

Adding VMs to the mix makes the problem even harder!!!


The eG Monitor for VMware InfrastructuresTM

The In-N-Out MonitoringTM approach is unique to eG and a patent is pending


The eG Monitor for VMware InfrastructuresTM

In / Out view of a VM is critical for effective root-cause diagnosis

• A unique single agent architecture monitors the VM kernel, console and each of the guest VM’s

Fast provisioning, low maintenance of the monitoring solution

Low resource usage for monitoring

Single agent license – cost-efficient, quick ROI

• View of a VM from outside and from inside

Compares resource usage across VM’s

Tracks metrics that cannot be obtained from the VM kernel

Which process inside a VM is taking resources?

Is there a disk partition in the guest VM that is filling up?


ESX Host Monitoring• What is the CPU load on the ESX kernel, on the console, and each of the virtual guests?• What is the free memory in the ESX kernel and the console?• Which network interfaces are seeing the most traffic?• Which storage devices are seeing high activity?• How much free space is available on each of the disk partitions?• Are there processes on the console VM that are taking up excessive resources?

Virtual Guests Monitoring• How many virtual guest machines are running? What are their IP addresses/host names

and operating systems?• What portion of the ESX Server’s CPU is used by each guest?• Are there times when a guest is not getting CPU cycles; i.e., is the ready time too high?• How much of the memory allocated is a guest actively using?• Is the balloon driver enabled for a guest, and how much memory has it freed for each

guest?• Is there excessive paging or memory thrashing in a guest?• Which processes on a guest are taking up high disk, CPU or memory resources? • Do all the disk partitions inside the guest operating system have adequate space? • Is there excessive queuing for disk access on any guest operating system? Which

applications could be causing these accesses?

What the eG VM MonitorTM

Reveals


Virtual Desktop Monitoring

• How many desktops are powered on simultaneously on the ESX Server?

• Which users are logged on and when did each user login?

• How much CPU, memory, disk and network resources is each desktop taking?

• What is the typical duration of a user session?

• Who has the peak usage times?

• What applications are running on each desktop?

VMotion Monitoring

• Which ESX Server is a virtual guest running on?

• When was a guest moved from an ESX Server?

• Which ESX Server was the guest moved to?

• Why was the guest migrated?

• What activities on the ESX host caused the migration?

What the eG VM MonitorTM

Reveals


Auto-Baselining of Metrics

Most operators have too much data. They need “information”.

Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE


VMware ESX Model

The component layer model allows clear problem demarcation: Is it the Network? VM Host? VM Guest? Application?


Comparing Performance Across VMs


Dealing with VMotionTM Live Migration

• Automatically tracks the virtual machines running on each ESX Server

• Alert when a VM moves from one ESX Server to another

• Dynamically discover VM-to-ESX Server mappings and use this for correlation

Tracks the number of added/removed VMs from an ESX server

Know at what times VMs were migrated to / from an ESX Server

Details of newly added (migrated) VMsfor an ESX Server


Monitoring Virtual Desktops with eG

• Track user log-ins/log-outs; audit accesses

• Know who is logged in, what applications they are accessing

• See which users are consuming the most resources

List of users logged on to virtual desktops

Details of resource usage foreach user desktop session


The eG Single Agent

•A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64

•A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs

•A single agent for monitoring any application

•A single price to manage multiple applications on the same server

•Auto-upgradable

•Agentless monitoring option

•100% web-based – HTTP/HTTPS


Monitoring Applications in VMware Environments

• Monitor critical applications from the same console

• Active Directory, SQL, Exchange, Oracle, Citrix, SAP, Sybase, MQ, WebSphere, & 80 others

• Track hardware status by integration with HP Insight agents, Dell OpenManage


A Problem Diagnosis Example

Consider a service that is having a problem. The Oracle databaseserver has been highlighted as a problem area.



The database alert relates to the HOST layer

CPU usage on the database server is unusually high

Click here to see which ESX Server this application is running on



The ESX Server has a problem that seems to be affecting the Oracle database

This figure shows what ESX Server the Oracle database is hosted on,and what other applications are running on this server.



This figure shows the detailed view of the ESX server

The host layer of the ESX Server has a problem.

CPU usage of the console OS is high – the console is taking 50% of the ESX Server CPU, slowing down other VMs



Samba processes on the console are causing the Oracle slowdown!

eG’s detailed diagnosis capability pin-points the problem.

Monitoring Custom Applications


Flexible Web Reporting

Executive & operations reports

Network, system, application reports

Enables triage across disparate infrastructure components

Real-time or historicalanalysis

Ideal for trend analysis, capacity planning



eG Differentiators

Nworks – HP OV SPI

Nimsoft NetIQ BMC Veeam eG

VM Kernel metrics Console metrics Outside view of VM guests

Inside view of VM guests

Agent based (A) / Agentless (AL)

AL A AL AL A A / AL

Single agent monitoring

VMotion Live Migration monitoring

Monitoring of Virtual Desktops

Auto-baselining Correlation of VM and application metrics

Can work without VMware Virtual Center


Value Proposition of the eG VM Monitor

In-N-Out Monitoring gives unique view of server- and user-focused activity & resources Proactively detect and correct problems before users notice Increase revenues by reducing mean time to repair Efficient use of operations staff

Wit

h e

G

Problem

Resolved

Problem O

ccurs

Problem

Isolated

Large amount of time saved

Problem

Resolved

Pro

blem Occurs

User Notic

es

Slowdown

80% of time spent in isolating the problem

TO

DA

Y

Problem

Isolated

Mean time to Repair (MTTR)is very high

eG Enterprise Manager

For more information

Web: www.eginnovations.com Email: [email protected]


October 10, 2014 1 The eG VM Monitor TM Real-Time Monitoring & Proactive Triage for VMware ®...

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Transcript of October 10, 2014 1 The eG VM Monitor TM Real-Time Monitoring & Proactive Triage for VMware ®...