October 03, 2018 REQUEST FOR PROPOSAL RP022-18 ITS ... INV.pdf · • AIX v7.x • IBM VIO • HMC...

October 03, 2018

REQUEST FOR PROPOSAL RP022-18

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified providers for the ITS Professional Staffing Resource on an Annual Contract with one option to renew for the Department of Information Technology Services.

Proposals must be returned in a sealed container marked on the outside with the Request for Proposal number and Company Name. Proposals will be received until 2:50 P.M. local time on Wednesday, November 14, 2018 at the Gwinnett County Financial Services - Purchasing Division – 2nd Floor, 75 Langley Drive, Lawrenceville, Georgia 30046. Any proposal received after this date and time will not be accepted. Proposals will be publicly opened and only names of submitting firms will be read at 3:00 P.M. A list of firms submitting proposals will be available the following business day on our website www.gwinnettcounty.com.

A pre-proposal conference is scheduled for 10:00 A.M. on Wednesday, October 17, 2018 at the Gwinnett County Financial Services - Purchasing Division, 2nd Floor, 75 Langley Drive. All service providers are urged to attend. Questions regarding proposals should be directed to Terri Shirley, Purchasing Associate at [email protected] or by calling 770-822-7788, no later than Friday, October 19, 2018 at 3:00 P.M. Proposals are legal and binding upon the bidder when submitted. One unbound original (stamped or marked original), four (4) copies and one (1) copy in adobe PDF or a cd of the entire proposal package, should be submitted.

Successful service provider will be required to meet insurance requirements. The Insurance Company should be authorized to do business in Georgia by the Georgia Insurance Department, and must have an A.M. Best rating of A-5 or higher.

Gwinnett County does not discriminate on the basis of disability in the admission or access to its programs or activities. Any requests for reasonable accommodations required by individuals to fully participate in any open meeting, program or activity of Gwinnett County Government should be directed to Susan Canon, Gwinnett County Justice and Administration Center, 770-822-8165.

The written proposal documents supersede any verbal or written prior communications between the parties.

Selection criteria are outlined in the request for proposal documents. Gwinnett County reserves the right to reject any or all proposals to waive technicalities and to make an award deemed in its best interest.

Award notification will be posted after award on the County website, www.gwinnettcounty.com and companies submitting a proposal will be notified via email.

We look forward to your proposal and appreciate your interest in Gwinnett County.

Terri Shirley Purchasing Associate II

The following pages should be returned as part of your proposal document:

Appendix A, Staffing Specification Questionnaire, Pages 9-11 References, 2 Cost Proposal Schedule; Pages 13-16 Ethics Affidavit, Page 66 Contractor Affidavit & Agreement (E-Verify), Page 67

http://www.gwinnettcounty.com/


SECTION 1 – STATEMENT OF DIRECTION AND BACKGROUND INFORMATION

1.1 DEPARTMENTAL BACKGROUND

The Gwinnett County Department of Information Technology Services (DoITS) provides electronic systems for all Gwinnett County business functions and is responsible for the development, implementation, training, on-going system maintenance, and upgrades to a large number of electronic systems for the County’s business functions. For the contract period April 1, 2017 through March 31, 2018, DoITS contracted with 21 service providers for approximately $4 million.

1.2 ENVIRONMENT

Gwinnett County utilizes the SAP comprehensive ERP module ECC 6.0 to accommodate Human Resources, Finance and Accounting, Industry Standard Utilities - Water, Projects System, Materials Management and Warehouse Management. The County also utilizes SAP’s Customer Relationship Management (CRM 7.0), Supplier Relationship Management (SRM 7.0), Business Warehouse (BW 7.40), Solution Manager 7.1, and Business Objects (BOBJ 4.2). The County’s infrastructure is made up of the following: Network Environment: LAN/WAN and Data Center Network Infrastructure consists of the following:

· Local Area Networks and Wide Area Networks are primarily Cisco routers and switches, including ISR/ASR routers and Catalyst/Nexus switches utilizing Spanning Tree, Multicast, EIGRP, BGP, and Fabric Path with connectivity being either AT&T Switched Ethernet (MPLS) or Private County Owned Fiber. Bandwidth ranges from 10/100 MB at small sites to 2 GB at larger sites to multiple 10 GB’s connecting data centers.

· The County also has an extensive Wireless Infrastructure based on Cisco’s Wireless LAN Controllers across multiple data centers and providing wireless connectivity to 100+ locations. Wireless protocols include 802.11a, 802.11b/g/n, and 802.11ac.

· Security is Cisco firewalls both ASA and Fire Power Threat Defense Mode with web filtering, threat defense and intrusions prevention capabilities. The County also utilizes Trend Micro’s Tipping Points for IPS, Netspective Web Filter Appliance and ProofPoint Secure Mail Gateway.

· Citrix NetScaler’s for load balancing servers/applications as well as link load balancing of Internet circuits. · Testing equipment includes Sniffers, protocol analyzers and Fluke DTX 1800 for electrical and optical testing. · Monitoring and Management is via SolarWinds and Cisco Prime Infrastructure. Cisco’s Identity Services Engine (ISE) is used to

provide authentication and access layer access (NAC).

Telecom Environment:

· Cisco VoIP phone system providing communication solutions to approximately 4,800 endpoints. · Maintains 4 main CallCenter Managers. · Administers Routing and Call Handling for 2 IVR’s as well as 14 call centers · Supports Centrex and 1FB landlines to service analog needs throughout the county. · Maintain and assign 8,380 Direct Inward Dialed numbers (DID) · DID’s are delivered via monitored 20 PRI’s and plans are in place to add 2 SIP circuits. · Support telephony needs to over 100 county physical locations.

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Systems and Storage Environment:

IBM pSeries configuration:

· pSeries 800 · AIX v7.x · IBM VIO · HMC

Storage Area Network: · San Volume Controller (SVC) · IBM v7000 and DS5300 series storage · DCX San Switch Server Operating Systems: · Microsoft Server 2003/2008/2008r2/2012/2016 · AIX v7.x · Red Hat 6.0/7.0

Backup Technology: · ComVault Backup Solution

Virtualization · VMware ESXi v6.x · Virtual Center

Messaging Applications: · Exchange 2010 / 2016 · BlackBerry Enterprise Server

Microsoft Core Application Support: · Active Directory · DNS, WINS, DHCP · Print Server · AntiVirus Servers

Database Environment:

· SQL Server 2008, 2012, 2104, and 2016 · Oracle 10g, 11g, and 12c · TOAD · Spotlight Monitoring · Sql Server Management Studio

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Application Environment:

Internet/Intranet Environment:

· SharePoint Enterprise 2010, anticipate upgrading to 2016 in 2019 · Liferay DXP (Portal 7.0) · JBoss Enterprise Application Platform 7.0.9 GA

ERP:

· SAP ECC EHP7 – SP16 · SAP CRM EHP3 – SP16 · SAP SRM EHP3 – SP16 · SAP BW EHP7 – SP16 · SAP Portal NetWeaver7.4 – SP16 · SAP MDM 7.1 – SP17/ NetWeaver 7.4 SP19 · SAP Business Objects 4.1 · Redwood Scheduler 8.0 · Orgplus 4.9.7

Business Solutions Applications Environment:

· IBM FileNet · Kofax Imaging · Lucity Asset Management · RemedyForce · AssetWorks Fleet Management · Tax Appraisal and Billing System · Oracle Forms

Land Information System: · ArcGIS 10.5.1 Advanced · ArcGIS Server · ArcGIS GeoEvent Server · ArcGIS Image Server · ArcGIS Online · ArcGIS Portal · Accela Civic Platform 9.3.1

End User Computing Environment:

· Approximately 6,000 Users · Standard OS: Windows 7, Windows 10 Enterprise · Hardware: Desktop, Laptops, Tablets (Manufacturers: Dell, HP, Microsoft) and ruggedized laptops (Panasonic) · Both network and local printing environments · Symantec Endpoint Protection v14 (anti-virus) · FireAmp (Malware) · Standard software includes: Microsoft Office 2010, Microsoft Office 365/2016, Microsoft Visio and Project, Adobe Acrobat, SAP

GUI, Altiris Agent and department specific software · Browsers: IE 11, Chrome

1.3 INTENT

The Gwinnett County Government is soliciting proposals from qualified service providers in response to this Request for Proposal (RFP) to provide qualified IT professional staffing resources on an on-demand basis depending on the County's needs. Faced with a dynamically changing IT technology environment, increased workload, and expanding demand for IT related services, the County desires to establish annual contracts for each IT resource with those firms who can provide the requested staffing on short notification and for lengths of service varying in duration. Staffing

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will be requested as needed by the County with expected delivery within five working days from the time of notification or within a time frame that is mutually agreed upon by the County and Contractor. The technical staffing resources being sought are defined in Appendix E.

Gwinnett County reserves the right to add/remove positions and alter job descriptions, as necessary. Gwinnett County Government will have the ability to add needed job descriptions without processing future change orders. Each selected service provider should have demonstrated successful ability to provide the staffing skills required to meet the staffing needs of the County DoITS. References for a minimum of three accounts serviced of similar size and complexity as Gwinnett County Government should be supplied. This Request for Proposal (RFP) is seeking:

• A proven track record for providing highly qualified and specialized ITS consultants for long and short term needs • Competitive rates for highly qualified consultants • Responsiveness • Service provider’s commitment to providing highly qualified staffing resources

1.4 SECURITY / PROCEDURES

All contractors are subject to a background check performed by Gwinnett County prior to their first day. Gwinnett County reserves the right to preclude any service provider’s employee from assignment for any reason that it deems is in its best interest and to conduct additional background or credit checks including finger printing.

All contractors must abide by Gwinnett County’s policies including those that relate to Information Security, and may be required to participate in annual security training. Failure to follow policy or attend training may result in termination.

1.5 HIRING PROCEDURES For the firms that are chosen, the procedure for hiring is as follows: (Failure to comply with the defined procedure could result in cancellation of contract)

1. Gwinnett County (GC) DoITS Hiring Manager advises GC DoITS Administrative staff of a contract position that needs to be filled. 2. A job description is created and sent out to all the vendors by the GC DoITS Administrative staff, requesting resumes. Any questions

regarding the job description should be directed to the GC DoITS Administrative staff who will relay them to the GC DoITS Hiring Manager. Contracted firms will have five (5) business days to respond via email. Any request received after the fifth business day may not be accepted.

3. GC DoITS Administrative staff will acknowledge receipt of all resumes and forward them to the GC DoITS Hiring Manager for consideration and possible interview.

4. Vendors will be notified of candidates chosen for interview. Interviews are conducted first by telephone followed by an in-person interview.

5. Once a candidate is selected, a conditional job offer is extended to the vendor, pending a possible background check. 6. Vendor will be notified of results of background check (if applicable). 7. Once the candidate has been approved for hire, the start date and bill rate will be verified by confirmation email to the vendor. GC

DoITS Administrative staff will email all vendors to advise that a position has been closed or filled. 8. The selected vendor will receive a purchase order shortly thereafter.

NOTE: GC DoITS Administrative staff will send position requests to the contact information on record. It is the responsibility of all contracted vendors to inform GC DoITS Administrative staff if there are changes in their contact personnel or email address. Provide contact personnel changes to GC DoITS Administrative staff by calling 770-822-8900.

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SECTION 2 – INSTRUCTIONS TO PROPOSERS 2.1 PROPOSAL FORMAT AND CONTENT The submitted proposal package should be responsive to the specific range of issues elaborated in this request. Submission of excessive “boiler plate” information, including sales brochures is discouraged. In an effort to ensure our ability to evaluate and choose a successful service provider for this project, respondents should organize their proposal as follows:

Table of Contents Section 2.2 Introduction and Executive Summary Section 2.3 Experience and Qualifications Section 2.4 Response to specific Questions Section 2.5 References of Similar Contracts Section 2.6 Cost Proposals (sealed in a separate envelope) Attachments Any referenced attachments

Service providers are requested to submit one (1) unbound original clearly marked (use binder clip or rubber band), five (5) bound copies, and one (1) disc in Adobe PDF format of the entire proposal package (without the cost proposal). Please label the disc with submitting service provider name and reference the proposal number. Proposals should include the following as a minimum:

2.2 Introduction and Executive Summary

2.2.1 Provide a detailed introduction of your company and include the following:

A. Company profile

B. Number of years in business (minimum of 5 years required)

C. Number of employees and organizational structure

D. What is the total number of positions filled annually for 2015, 2016, and 2017?

E. What percentage of your contractors were terminated before the end of their placement period in the last twelve months?

F. Is your primary business providing highly skilled ITS staffing solutions?

G. What is your primary core competency (for example SAP, GIS, Networks, etc.)?

2.2.2 Please provide any assumptions and/or exceptions not clearly identified as part of this RFP.

2.3 Experience and Qualifications

This section is your opportunity to briefly summarize your company’s policies and procedures relative to this RFP. Detail your company’s commitment and process for providing customer service including, but not limited to, providing highly qualified staffing resources, accurate and timely billing practices, and staff management once they have been contracted by Gwinnett County.

2.4 Response to Specific Questions

Service Providers desiring to respond to this RFP should complete the staffing specification forms in “Appendix A” identifying the types of ITS staffing skills they are able to provide (it is not required to fill every position listed).

The Service Provider Questionnaire can be found in Appendix B.

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2.5 Reference of Similar Contracts

Provide a minimum of three (3) references on contracts of existing on-demand service contracts/agreements that are similar to what is described in this RFP. If more than three references are submitted, references will be chosen at random for direct contact. Please verify contact information prior to submission (especially the telephone number and email address). Failure to verify contact information may result in a significant reduction in your firm’s reference scoring if we are unable to contact the reference firm. Use the Reference Matrix in Appendix C. 2.6 Cost Proposal Please complete the Cost Proposal and place in a separate sealed envelope. The attached proposal schedule (Appendix D) should be used. Remember to submit cost proposal in a separate envelope. Proposer should provide a complete staff pricing list that includes an hourly salary range per skill set and indicate any circumstances where discounts may be applicable. Companies are encouraged to be resourceful and competitive with their hourly rates. Gwinnett County does not pay a differential rate for over 40 hours per week. Pricing quoted for all positions shall be an amount not to exceed price. The County reserves the right to select individual positions from any response received. Hourly rates must be inclusive of all expenses including mobile devices. The County will supply all required desktop or notebook computers along with any required software. A means of wireless communication is required and Gwinnett County must be provided with up-to-date wireless contact numbers for all professional staff furnished; there will be no markups or additional expenses allowed including travel and living, etc. In the event Gwinnett County decides to renew the resulting contract, hourly rates may not be increased by more than the percentage quoted. 2.7 Selection Process and Evaluation Factors The proposal package will be evaluated based on their responsiveness to the criteria described below with those criteria’s values weighted as follows: (MAXIMUM 100 POINTS)

Description Maximum Points

Step 1 Stability and Experience (Total Up to 75 Points) Section 2.2 - Introduction and Executive Summary 15 Section 2.3 - Experience and Qualifications 20 Section 2.4 – Appendix B (Questions) 20 Section 2.5 - Appendix C (References) 20

Subtotal for Short List 75

Step 2 Cost Proposal (Total Up to 25 Points) Section 2.6 Cost Proposal 25

Total 100

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Step 1: The Evaluation Team will evaluate responses according to the criteria as described above and score and rank the proposals. The Evaluation Team may short list the highest ranking proposers.

Step 2: Cost proposals of highest scoring or short listed firms will then be opened and scored and the results will be combined with the results of Step 1 scoring. The Evaluation Team may short list the highest ranking proposers. Step 3: One or more service providers will be selected for each section in Appendix A (i.e., Infrastructure, Database, etc.) based on their overall average score from Section 2.7. The County anticipates selecting multiple service providers to be awarded the contract.

The highest scoring service providers will be identified, and the selection committee will make a recommendation of contract award to the Purchasing Division. Gwinnett County may negotiate pricing with the highest scoring firm(s) for a best and final offer. Upon the County's award of the contract, the County will present an agreement for execution to the selected service providers. If execution of this agreement with the one or more selected service providers is unsuccessful, the County may negotiate with the lower scoring service providers and so on until satisfactory agreement has been reached.

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Appendix A – Staffing Specifications Questionnaire

Complete the matrix below to identify services that you would provide to Gwinnett County. Position descriptions can be found in Appendix E.

Do you provide staffing with the

specified Skill Set?

Position Descriptions

Yes No Infrastructure -

3.1.1

Systems Analyst/ Administrator - Systems and Storage : Unix Team

3.1.2

Systems Analyst/ Administrator - Systems and Storage : Microsoft Team

3.1.3 VOIP Technician

3.1.4 VOIP Analyst

3.1.5 Network Analyst

3.1.6 Network Administrator

3.1.7 Network Engineer

3.1.8 Network Architect

3.1.9 Desktop Support – IT Systems Analyst III

3.1.10 Desktop Support – Altris Administrator

3.1.11 Service Desk – IT Systems Analyst III

3.1.12 Service Desk – Quality Assurance Analyst

Applications -

Database Administration 3.2.1 DBA

Development 3.3.1

Enterprise Content Management Applications and Enterprise Content Management Functional

3.3.2 SharePoint Administrator

3.3.3 SharePoint Developer

3.3.4 SharePoint Business Systems Analyst

3.3.5 Oracle Forms and Reports Administration

GIS

3.4.1 GIS Applications Development

3.4.2 GIS Analyst

3.4.3 Accela Automation Land Mgmt Administration

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Do you provide staffing with the specified Skill

Set?

Position Descriptions

Yes No

SAP 3.5.1 Basis

3.5.2 Middleware Developer

3.5.3 Security

3.5.4 ABAP Developer

3.5.5 WebDynPro Developer

3.5.6 SRM / MM Functional

3.5.7 ISU Functional

3.5.8 FI Functional

3.5.9 HR Functional

3.5.10 Payroll Functional

3.5.11 CRM Functional

3.5.12 BW/BI Developer

3.5.13 BOBJ 4.2 Report Writer

Web Development

3.6.1 Web Applications Developer

3.6.2 Web Applications Lead Developer / Architect

Strategic Services

3.7.1 Project Manager

3.7.2 Business Systems Analyst

3.7.3 Asset Management Analyst

Security

3.8.1 Security Administrator

3.8.2 Security Analyst

3.8.3 Security Engineer

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Appendix B – Service Provider Questionnaire Please respond to each question below and include a detailed response for each “yes” answer. You may reference attached documents. B.1 Will you provide Gwinnett County with a dedicated account manager? B.2 Does your organization maintain a nationwide presence in the market place? B.3 Has your firm provided contractor services to Gwinnett County in the past five (5) years? If so, please provide names, dates, and type of service provided. B.4 Does your firm have a formal recruitment program to attract qualified staffing? B.5 Does your firm vet the skills of the staff before they are recommended for placement with clients? Please explain your candidate screening process. B.6 Are your contractors local to the area? Gwinnett County will not provide for travel expenses and all contractors are expected to work onsite. B.7 Explain your placement process when requests are received. B.8 Please explain A) your procedure once you are notified by a client that a contractor is not performing as expected and B) your procedure if a contractor notifies you that they are unable to complete their contractual obligation. B.9 Please describe your billing procedures including processing purchase orders (there could be multiple purchase orders for one contractor), invoicing, and discrepancy resolution. B10. Please provide a list of any lawsuit or pending litigation that has occurred in the last five (5) years. Indicate any claims or settlements that were paid by your or your insurer.

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Appendix C - References

Gwinnett County requests a minimum of three (3) references where resources have been provided. Failure to provide accurate contact information will lead to a lower score. It is the responsibility of the service provider to make sure that all contact names, email addresses and telephone numbers are up to date. The County will make a reasonable attempt to contact each reference provided.

Use the format below when listing references. All information below is required for each reference.

Information Provided

Company Name

Description of Service Provided

Date(s) of Service

Contact Person

Telephone

Email Address

Written Reference NOTE – You may attach a reference letter.


Company Name


Date(s) of Service

Contact Person

Telephone

Email Address



Company Name


Date(s) of Service

Contact Person

Telephone

Email Address


COMPANY NAME

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Appendix D – Cost Proposal Section 5

(RETURN COST PROPOSAL IN A SEPARATE SEALED ENVELOPE)

PROPOSAL PRICING SCHEDULE

Item Number

Description Hourly Salary

Range Minimum

Hourly Salary Range

Maximum

Infrastructure -

3.1.1 Systems Analyst/Administrator - Systems and Storage : Unix Team

3.1.2 Systems Analyst/Administrator - Systems and Storage :Microsoft Team

3.1.3 VOIP Technician

3.1.4 VOIP Analyst

3.1.5 Network Analyst

3.1.6 Network Administrator

3.1.7 Network Engineer

3.1.8 Network Architect 3.1.9 Desktop Support – IT Systems Analyst III 3.1.10 Desktop Support – Altris Administrator

3.1.11 Service Desk – IT Systems Analyst III

3.1.12 Service Desk – Quality Assurance Analyst

Applications - Database Administration

3.2.1 DBA Development

3.3.1 Enterprise Content Management Applications and Enterprise Content Management Functional

3.3.2 SharePoint Administrator

3.3.3 SharePoint Developer

3.3.4 SharePoint Business Systems Analyst Sh P i B i S A l

3.3.5 Oracle Forms and Reports Administration GIS 3.4.1 GIS Applications Development 3.4.2 GIS Anaylist 3.4.3 Accela Automation Land Mgmt Administration

COMPANY NAME

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Item Number

Description Hourly Salary

Range Minimum

Hourly Salary Range

Maximum

SAP

3.5.1 Basis

3.5.2 Middleware Developer

3.5.3 Security

3.5.4 ABAP Developer

3.5.5 WebDynPro Developer

3.5.6 SRM / MM Functional

3.5.7 ISU Functional

3.5.8 FI Functional

3.5.9 HR Functional

3.5.10 Payroll Functional

3.5.11 CRM Functional

3.5.12 BW/BI Developer

3.5.13 BOBJ 4.2 Report Writer

Web Development 3.6.1 Web Applications Developer 3.6.2 Web Applications Lead Developer/ Architect

Strategic Services

3.7.1 Project Manager

3.7.2 Business Systems Analyst 3.7.3 Asset Management Analyst Security 3.8.1 Security Administrator 3.8.2 Security Analyst 3.8.3 Security Engineer

COMPANY NAME

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Gwinnett County requires pricing to remain firm for the duration of the initial term of the contract. Failure to hold firm pricing for the initial term of the contract will be sufficient cause for Gwinnett County to declare the RFP submittal non-responsive. Contract will be effective as of April 1, 2019.

Unless otherwise noted below, quoted prices will remain firm for four (4) additional one-year renewal periods. First Renewal Option (year 2 of contract) ________% Circle one Increase Decrease

Reason for Increase/Decrease:

Second Renewal Option (year 3 of contract) ________% Circle one Increase Decrease


Third Renewal Option (year 4 of contract) ________% Circle one Increase Decrease


Fourth Renewal Option (year 5 of contract) ________% Circle one Increase Decrease


Termination for Cause: The County may terminate this agreement for cause upon ten days prior written notice to the contractor of the contractor’s default in the performance of any term of this agreement. Such termination shall be without prejudice to any of the County’s rights or remedies by law.

Termination for Convenience: The County may terminate this agreement for its convenience at any time upon 30 days written notice to the contractor. In the event of the County’s termination of this agreement for convenience, the contractor will be paid for those services actually performed. Partially completed performance of the agreement will be compensated based upon a signed statement of completion to be submitted by the contractor, which shall itemize each element of performance.

Certification of Non-Collusion in Proposal Preparation: Signature Date

In compliance with the attached specifications, the undersigned offers and agrees, if this proposal is accepted by the Board of Commissioners within one hundred twenty (120) days of the date of proposal opening, to furnish any or all of the services and items upon which prices are quoted, at the price set opposite each item, within the time specified in the proposal fee schedule.

Company Name

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Legal Business Name (If your company is an LLC, you must identify all principals to include addresses and phone numbers in your submittal)

Address

Federal Tax ID

Does your company currently have a location within Gwinnett County? Yes No

Representative Signature Printed Name

Telephone Number Fax Number

E-mail address

**Gwinnett County reserves the right to audit invoices to ensure compliance with Fair Labor Standards Act Section 531, Professional Exemption **

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Appendix E – Job Descriptions

Position: 3.1.1

Functional Area: Systems Analyst/Administrator – Systems and Storage: Unix Team

Functional Summary: This position requires a systems administrator with a minimum of 4-7 years’ experience in design, engineering, analysis and testing of Aix, VMware, ComVault and Storage environments. This classification is also responsible for hardware installation and cabling in the datacenter racks.

Skills Requirement:

• Experience with IBM AIX installation and daily management • Experience with IBM NIM server • Experience with IBM VIO installation and daily management • Experience with ComVault installation and daily management • Experience with VMware installation and daily management • Knowledge of storage in a NAS and SAN environment

Certification: None required, however IBM AIX, ComVault, VMware and SAN certifications are desired.

Experience:

• 4-7 years with IBM AIX OS and pSeries hardware • 4-7 years with ComVault Server Administration • 4-7 years with VMware Administration

Availability Requirements:

Monday – Friday (8AM-5PM) After Hours – Emergency Only Weekends and Holidays – Emergency Only

Special Qualifications:

• Knowledge of VMware 6.0 administration and support is encouraged • Knowledge of AIX OS 7.0 administration and support is encouraged • Knowledge of IBM SAN Volume Controller (SVC) is encouraged • Knowledge of IBM DCX SAN switches is encouraged • Knowledge of IBM v7000 and DS5300 Storage Arrays is encouraged

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Position: 3.1.2 Functional Area: Systems Analyst / Administrator - Systems and Storage: Microsoft Team

Functional Summary: This position requires a systems administrator with a minimum of 3-5 years’ experience in design, engineering, analysis and testing of Microsoft Server environments. This classification is also responsible for hardware installation and cabling in the datacenter racks.

Skills Requirement:

• Experience with Microsoft Server installation and daily management • Experience with DNS, WINS and DHCP Experience with Print Services • Experience with Microsoft Active directory • Experience with Microsoft Security and Patch Management • Experience with Antivirus server deployment and administration • Experience with Installation and Upgrades of Server Hardware (HP and IBM)

Certification: None required, however MCSE or MCP certifications are desired.

Experience:

• 3-5 years with Microsoft Server Operating System • 3.5 years with HP and IBM Intel Hardware




• Knowledge of VMware 6.0 administration and support is encouraged • Knowledge of Exchange Server is encouraged • Knowledge of server side scripting encouraged

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Position: 3.1.3

Functional Area: VOIP Technician

Functional Summary: This position requires skills in support of VOIP systems in a large environment. The duties associated with this position include; physical wiring, physical device installation, basic configuration changes to existing device configurations, troubleshooting, software installation. Skills Requirement:

· Knowledge and practical understanding of network concepts such as Layer 2/ Layer 3 communication, route maps, etc. required to understand and troubleshoot networks.

· Experience with VOIP

Certification:

Cisco Certification desired VOIP Specific Certification desired

Experience:

Minimum - 1 year experience in supporting VOIP systems in a medium to large environment.




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Position: 3.1.4 Functional Area: VOIP Analyst

Functional Summary: This position requires skills in support of VOIP systems in a large environment. The duties associated with this position include; physical wiring, physical device installation, basic configuration changes to existing device configurations, device administration, system administration troubleshooting, software installation. Skills Requirement:

· Knowledge and practical understanding of network concepts such as Layer 2/Layer 3 communication, route maps, etc. required to understand and troubleshoot networks.

· Experience with VOIP

Certification:

Cisco Certification desired VOIP Specific Certification desired

Experience:

Minimum - 3 years of experience in administering and supporting VOIP systems in a medium to large environment.




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Position: 3.1.5 Functional Area: Network Analyst

Functional Summary: This position requires skills in support of routers, bridges, switches, firewalls, wireless devices, etc. to support a large LAN/WAN environment. The duties associated with this position include; physical wiring, physical device installation, basic configuration changes to existing device configurations, troubleshooting, software installation.

Skills Requirement:

· Knowledge and practical understanding of network concepts such as Layer 2/Layer 3 communication, route maps, etc. required to understand and troubleshoot networks.

· Experience with VLANs, Firewalls, Routers, VOIP

Certification:

· Cisco Certification desired · VOIP Specific Certification desired · Wireless Specific Certification desired

Experience:

Minimum 2 years of experience in supporting local and wide area networks in a medium to large network environment.




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Position: 3.1.6 Functional Area: Network Administrator

Functional Summary: This position requires skills in configuration and support of routers, switches, firewalls, wireless devices, etc. to support a large LAN/WAN environment. The duties associated with this position include physical wiring, configuration of network devices from defaults, network monitoring, security administration, problem determination, troubleshooting, software installation and customization. Advanced to expert knowledge required to support VOIP systems such as Avaya, Nortel, or Cisco.

Skills Requirement:

• Advanced knowledge of Cisco or similar industry standard hardware and configurations. • Advanced understanding of network protocols and wiring configurations. • Experience with VLANS, APN/MPN, VPN, Wireless. • Advanced knowledge of VOIP systems as required providing support and diagnosing problems. • Training in the configuration and support of network equipment

Certification:


Experience:

Minimum of 4 years of experience in supporting local and wide area networks in a medium to large network environment



Special Qualifications: None

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Position: 3.1.7 Functional Area: Network Engineer

Functional Summary: This position requires skills in configuration and support of routers, switches, firewalls, wireless devices, etc. to support a large LAN/WAN environment. The duties associated with this position include physical wiring, configuration of network devices from defaults, network monitoring, security administration, problem determination, troubleshooting, software installation and customization. Expert knowledge required to support VOIP systems such as Avaya, Nortel, or Cisco. This position will serve as an escalation point for complex network problems. Skills Requirement:

· Expert knowledge of Cisco or similar industry standard hardware and configurations. · Expert understanding of network protocols and wiring configurations. · Experience with VLANS, APN/MPN, VPN, Wireless. · Expert knowledge of VOIP systems as required providing support and diagnosing problems. · Ability to lead a team and to mentor other team members. · Ability to understand and diagnose complex network environment. · Training in the configuration and support of network equipment

Certification:


Experience:

Minimum of 6 years of experience in supporting local and wide area networks in a medium to large network environment.




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Position: 3.1.8 Functional Area: Network Architect

Functional Summary: This position requires skills designing local and wide area networks including routers, switches, firewalls, wireless devices, etc. in a large LAN/WAN environment. The duties associated with this position include identifying and designing best of breed solutions to support business needs within budget constraints. The duties associated with this position include LAN/WAN design, datacenter network design, security design based on audit requirements. Skills Requirement:

· Expert knowledge of Cisco or similar industry standard hardware and configurations. Expert understanding of network protocols and wiring configurations.

· Experience with VLANS, APN/MPN, VPN, Wireless. · Advanced knowledge of VOIP systems as required. · Expert knowledge of organizational standards, well known operating standards and security requirements (Sarbanes-

Oxley, FIPS, NIST, HIPPA, CJIS) and standard audit methodology. · Expert knowledge of LAN/WAN design best practices. · Training in the configuration and support of network equipment

Certification:

· Cisco Certification desired · VOIP Specific Certification desired · Wireless Specific Certification desired · Datacenter specific certification is desired · Video specific certification is desired

Experience:

Minimum of 10 years of experience in supporting and 4 years of experience designing local and wide area networks in a medium to large network environment.




pg. 24

Position: 3.1.9 Functional Area: Desktop Support – IT Systems Analyst III

Functional Summary:

· Provide hardware/software administration and problem determination support to include: application software upgrades, hardware installations, problem determination, installation and de-installation of equipment.

· Provide technical expertise for existing and emergent PC and mobile device technologies. · Provide support for OS (Windows 10, Windows 7, Mac OS) and compatible applications. · Review all requests for desktop computer equipment and software to ensure compliance with established County standards.

Skills Requirement:

· Strong working knowledge of computer hardware, software and peripheral devices in a diverse environment · Ability to write scripts using various scripting languages such as Powershell, VBS, Batch, Pearl, basic SQL, XML. · Knowledge of existing desktop computer hardware/software troubleshooting methodologies with ability to disassemble and

reassemble a functioning PC. · Strong skills related to managing Microsoft Office Tools; Microsoft software in general including Office 365 · Conceptual knowledge of OS and application virtualization.

Certification: MCITP (Microsoft Certified IT Professional) Enterprise Administrator MCITP (Microsoft Certified IT Professional) Enterprise Desktop Administrator A+ Certification ITIL v3 Foundations

Experience:

· Minimum of 3 years’ experience providing support and administration for Altiris 8.x or higher. · Minimum of 3 years’ experience supporting Windows Operating Systems including Windows 7 and Windows 10 in an

environment supporting 3,000+ users and end points · Minimum of 3 years hands on experience managing and supporting Altiris Systems Management Suite in an environment

supporting 3,000+ users and devices performing patch management, software and hardware inventory, software packaging and software push, managing and maintaining Altiris software portal.

· Experience providing and supporting remote Desktop Management · Working knowledge of endpoint encryption such as Symantec Endpoint Encryption or BitLocker. · Working knowledge of group policy. · Ability to logically troubleshoot technical problems and perform Tier 3 hardware and software support. · A minimum of three years of relevant IT experience involving design, configuration, planning, and deployment of new and

existing desktop technologies. Availability Requirements:



pg. 25

Position: 3.1.10 Functional Area: Desktop Support – Altiris Administrator

Functional Summary: Altiris Administrator oversees all aspects of the administration of the Altiris application suite and is responsible for Altiris Agent management, deployment, remediation and support. Identifies application inventory and ensures proper deployment packages are created for deploying standard software. Plans, installs, integrates, tests, documents and maintains system level computer hardware and software technologies, with focus on operating systems and integration with applications, databases, equipment and communications network. Optimizes application configuration to ensure performance and reliability. Diagnoses and troubleshoot problems related to imaging, patching and software deployments Skills Requirement:

· Strong working knowledge of computer hardware, software and peripheral devices in a diverse environment · Strong working knowledge of all aspects and modules for Altiris 8.x or higher · Experience managing and configuring CMS 7.1 or higher, including plug-ins and policies. · Ability to use tasks and policies to deploy applications, endpoint operating systems, and personalities · Ability to configure the Software Portal to deliver applications · Download, stage, and deploy software updates and patches

Certification:

MCITP (Microsoft Certified IT Professional) Enterprise Administrator MCITP (Microsoft Certified IT Professional) Enterprise Desktop Administrator ITIL v3 Foundations Altiris Certifications and training preferred

Experience:

· Minimum of 3 years’ experience providing support and administration for Altiris 8.x or higher. · Minimum of 3 years’ experience supporting Windows Operating Systems including Windows 7 and Windows 10 in an

environment supporting 3,000+ users and end points · Minimum of 3 years hands on experience managing and supporting Altiris Systems Management Suite in an environment

supporting 3,000+ users and devices performing patch management, software and hardware inventory, software packaging and software push, managing and maintaining Altiris software portal.

· Experience with hands on Desktop and Server content management · Strong skills related to managing Microsoft Office Tools; Microsoft software in general including Office 365 · Experience providing and supporting remote Desktop Management · Working knowledge of various scripting languages such as Powershell, VBS, Batch, AutoIt, Pearl. · Knowledge of server administration, networking concepts, devices, and security. · Working knowledge of endpoint encryption such as Symantec Endpoint Encryption or BitLocker. · Working knowledge of group policy. · Conceptual knowledge of OS and application virtualization. · Ability to logically troubleshoot technical problems and perform Tier 3 hardware and software support. · A minimum of three years of relevant IT experience involving design, configuration, planning, and deployment of new and

existing desktop technologies. Availability Requirements:



pg. 26

Position: 3.1.11 Functional Area: Service Desk – IT Systems Analyst III

Functional Summary: The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and by handling customers with an exceptionally professional attitude. The IT Systems Analyst III serves as the escalation point to other Service Desk team members and serves in various leadership capacities as appropriate. Skills Requirement:

· Strong analytical, reporting, and critical thinking skills · Strong written and verbal communication skills · Strong in identifying, researching, and resolving complex technical issues · Proficiency resolving end user software application, PC and web browser errors · Knowledge of Windows, Web applications and relational databases · Good organization skills; ability to prioritize multiple activities and objectives in a rapidly changing environment · Experience using MS Office Suite including Word, Excel, PowerPoint, within the Office 365 suite. · Experience using trouble ticketing software such as BMC RemedyForce · Experience using a service request management system · Experience using Active Directory

Education:

Bachelor’s Degree in a STEM subject

Certification:

CompTIA A+ ITIL Certification desired MCITP (Microsoft Certified IT Professional) Enterprise Desktop Administrator

Experience:

Minimum – 6+ years of experience in Service Desk and Call Center environment. Availability Requirements:


Note: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.


pg. 27

Position: 3.1.12 Functional Area: Service Desk – Quality Assurance Analyst

Functional Summary: Quality Assurance analyst (QA) analyzes, evaluates, monitors, and documents support activities and processes to ensure compliance with the Service Desk’s standards of quality and best practices. This includes activities such as call recording, call scripts, customer satisfaction surveys, ticket quality, documentation, development of SOP’s, development of knowledge articles, tracking and visibility of quality issues and progress on remediation. Skills Requirement:

· Experience with ITIL process improvement and Service Desk · Ability to organize tasks and resources · Strong analytic capability and experience developing reporting and metrics to support quality improvement, tracking and

monitoring · Ability to draft and implement quality assurance policies and procedures · Ability to evaluate adequacy of quality assurance standards · Ability to investigate customer complaints and non-conformance issues · Demonstrate professionalism with a passion for customer service · Possess a well-balanced set of interpersonal skills (able to effectively handle a variety of situations and people)

Certification:

ITIL v3 Foundations

Experience:

· Minimum of 3 years’ experience with call center or Service Desk processes and technologies. · Experience collecting and compiling statistical quality data · Analyze quality data to identify areas for improvement · Develop, recommend and monitor corrective and preventive actions · Prepare reports to communicate outcomes of quality activities · Identify training needs and organize training interventions to meet quality standards · Assure ongoing compliance with quality and industry regulatory requirements · Work with Service Desk team to meet resolution SLAs

Other Duties (decided/approved by Management)




pg. 28

Position: 3.2.1 Functional Area: DBA Functional Summary: This position requires Advanced to Expert level experience in the support of enterprise class Oracle and Microsoft SQL Server database management systems. The support includes installation, maintenance, tuning and configuration, along with development of scripts and other programs as required to support our enterprise class databases. Skill set must include experience in installation, support, maintenance, configuration and tuning of database systems, including Oracle and / or Microsoft SQL Server.

Skills Requirement:

· Advanced to Expert - Oracle 10g, 11g, 12c, RMAN recovery procedures · Advanced to Expert - Oracle Database Appliance X5.2 and X6.2 · Advanced to Expert - Oracle RAC, Clusterware, GRID infrastructure, ASM, Data Guard · Advanced to Expert - Oracle Linux · Advanced - TSM · Advanced to Expert - SQL Server 2005, 2008R2, 2012, 2014, 2016 · Windows Server 2008 and above · AIX (Basic skills)

Certification: Oracle 10g, 11g, 12c, MCSE, MCSD database certifications is desired (Related to Current Versions)

Experience:

· Minimum of 5 years · Advanced to Expert knowledge of Oracle 10g, 11g, 12c, RMAN recovery procedures and / or · Advanced to Expert - Oracle Database Appliance X5.2 and X6.2 · Advanced to Expert - Oracle RAC, Clusterware, GRID infrastructure, ASM, Data Guard · Advanced to Expert - Oracle Linux · Microsoft SQL Server included in this classification is required


Monday – Friday (8AM-5PM) After Hours – Limited Basis, On-Call Rotations Weekends and Holidays – Limited Basis, On-Call Rotations, No travel required


Experience with Quest Spotlight Monitor for SQL Server Experience with UpTime Monitoring

pg. 29

Position: 3.3.1 Functional Area: Enterprise Content Management Applications and Enterprise Content

Management Functional

Functional Summary: This position requires application development experience in design and development, re-engineering of complex components, integration of software packages, programs & reusable objects residing in multiple platforms. It also requires in-depth experience in Enterprise Content Management technology and Enterprise Architecture as well as at least three engagements in Content Management application developer responsibilities. Understanding of CM processes of application development methodologies & tools, developing solutions utilizing existing applications/components, communication & client management skills, knowledge of Business IT Requirements and enterprise wide architecture. This position may also include functional experts in one or all of the following areas. Capture Administration, ECM System Administration, ECM Security Administration and eProcess and workflow.

Skills Requirement:

· Skill set must include experience in design, development, integration, installation and maintenance of ECM system and a solid understanding of ECM fundamentals.

· A solid understanding of LDAP security including Active Directory. · Experience in modification of the components for custom workflow; Application Engine, Content Engine API’s, Business

Process Framework, Process Analyzer. Process Engine API’s. · Experience in .net, J2EE, JSP, and JBOSS. · Duties include Analysis, Design, Coding and implementation. · A solid understanding of Capture; understands scanning process, knows how to setup and backup the capture

configuration. · A solid understanding of Content Engine, Application Engine and Process Engine concepts; understands eProcess,

workflow, capture processing and web services functionality.

Certification:

ECM Certification is preferred

Experience:

Minimum of 2 years of experience in an ECM environment




pg. 30

Position: 3.3.2 Functional Area: SharePoint Administrator Functional Summary: The Administrator will provide senior level architecture, design, support, administration, configuration, and development of SharePoint Sites and infrastructure. This includes intranet and internet portals, extranets, and team sites. The Administrator will also be responsible for the development of training materials, managing SharePoint governance, and for mentoring other technical staff and site managers. The SharePoint Administrator will gather user requirements and direct the work of infrastructure and application development staff toward the development of web applications and communications accessed from the SharePoint portals.

Skills Requirement:

• Broad knowledge of Office 365, Windows Server, Exchange Server, Active Directory, SharePoint Online, OneDrive for Business, Azure AD Sync, Azure AD Connect, ADFS

• Sound working knowledge of SharePoint Workflows, InfoPath forms, SharePoint Designer and Nintex Forms/Workflow • Proficiency with Microsoft SQL Server, SQL Reporting Services, Microsoft Access, Windows PowerShell Scripting, Microsoft

Web Deploy Systems, IIS Certification: None Experience: • 2+ years of experience conducting and supporting Office 365 Tenant to Tenant migrations • 5+ years of experience administrating SharePoint 2010/2013/2016 • 1-2 years of experience with CSS, JavaScript, XML, ASP.NET, Visual Basic and HTML applications • 5+ years of experience with Windows and SQL Server Administration

Availability Requirements: Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed


• Excellent communication skills • Strong technical aptitude

pg. 31

Position: 3.3.3

Functional Area: SharePoint Developer

Functional Summary:

This position will contribute to the design, development and testing of mission-critical applications as well as maintaining and enhancing production applications. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The Web Application Developer will also analyze and amend software errors in a timely and accurate fashion and provide status reports where required. This position will also assist with the collection of business requirements (functional and technical), actively participate in projects to improve site architecture and optimize navigation.

Skills Requirement:

• Strong ability to research and solve complex issues independently. • Strong customer service skills and ability to understand the end-user experience. • Strong experience in translating user requirements and balancing those requirements with governance standards and best industry

practices. • Experience working in a high-profile role and reporting to executives. • Experience using Visual Studio • Strong understanding of web standards, cross-browser compatibility, and web-related optimization techniques • Experience developing and using Web Services using SOAP and REST • Experience with software development methodologies, the software development lifecycle (SDLC), and best practices • Knowledge of Microsoft SQL Server (to include SSIS,SSRS and SSAS)

Certification: None

Experience:

• 5+ years working with SharePoint on premise and/or SharePoint Online • 5+ years technical support experience in information technology. • 5+ years of programming/scripting experience, including: C#, VB.Net, ASP.Net, PowerShell • 5+ years of experience working on client-side web technologies, including: CSS, JavaScript, AJAX and HTML5. • 5+ working with Windows Server/IIS and Microsoft SQL Server. • 5+ years of Microsoft SharePoint Development experience, including: Forms, Custom Workflows, Business Connectivity

Services, Master Pages, and Security. • 5+ years of Microsoft SharePoint Designer and InfoPath experience. • Experience with Nintex Forms/Workflows a plus


Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed Special Qualifications: • Excellent communication skills • Strong technical aptitude

pg. 32

Position: 3.3.4 Functional Area: SharePoint Business System Analyst Functional Summary: The SharePoint Analyst works closely with business users, developers, systems administrators and the management team to deliver scalable SharePoint solutions that meet the business needs. This includes maintaining and developing the technical infrastructure; ensuring best practice operational processes are in place and adhered to; providing recommendations on improvements; providing technical analysis on business projects; recommending changes to policy and procedure; and driving efficiencies through optimization and automation. Skills Requirement: • A general knowledge of Windows server operation, maintenance, networking, AD, IIS • Exposure to SharePoint central administration, SharePoint Designer, event log troubleshooting and PowerShell-based

administration tools and techniques. • Excellent consultative, oral and written communication, customer service, product demonstration, and presentation skills • A proven ability to multitask and complete projects in a fast-paced, demanding environment. • Strong problem solving and critical thinking skills required. • Demonstrated analytical and organizational skills. • Proficiency in process formulation and improvement. Certification: None Experience: • 3+ years as a Business Analyst • 2+ years of high-level Javascript/JQuery experience • 2+ years of HTML/CSS and related technologies • Experience with SharePoint content and permission structure • Experience with REST APIs a plus • Experience with Responsive Web Design (RWD) a plus • Experience with ASP.Net/C# is a plus



• Excellent communication skills • Strong technical aptitude

pg. 33

Position: 3.3.5 Functional Area: Oracle Forms and Reports Administration Functional Summary: This position is responsible for performing administration duties in support of Oracle Forms and Reports and Weblogic. Plan, analyze, develop, modify test, debug, and implement complex configuration changes; define and develop requirements for creative, logical, and effective solutions; confer with management to determine feasibility of recommendations.

· Troubleshoot and resolve problems and/or process identification and definition. Analyze system problems and

take corrective action.

· Maintain and administer Oracle 12c databases and associated tables to include creating scripts, scheduling database activities and reloading data to include data recovery plans.

Skills Requirement:

· Skill set must include experience in design, development, integration, installation and maintenance of Oracle Forms and Reports, and Weblogic.

· A solid understanding of Oracle database and administration.

Certification: None

Experience: Three years of directly related Accela administration experience




pg. 34

Position: 3.4.1 Functional Area: GIS Applications Development

Functional Summary: This position requires a Senior Level Application Programmer Analyst with a minimum of 5 years of experience in the design, programming, and implementation of GIS client-server and Internet based systems. Systems developed utilizing the latest development environments such as IIS and Microsoft .NET are required.

Skills Requirement:

• Working knowledge of Windows Server 2008 and later • Advanced knowledge of ArcGIS Desktop and Enterprise • Advanced knowledge of Oracle 11g and later • Expert knowledge of Microsoft .NET technologies • Expert knowledge of Internet Information Services

Certification: GISP certification preferred.

Experience:

Minimum of 5 years




pg. 35

Position: 3.4.2 Functional Area: GIS Analyst Functional Summary: This position is responsible for performing analytical duties in support of Geographical Information Systems. Ability to troubleshoot user problems, create and change map and data layers, perform Quality Assurance/Quality Control and conduct routine needs analysis.

Skills Requirement:

· Provides complex technical support and troubleshoots problems for GIS system users and internal/external customers. Trains users on GIS system functionalities and capabilities.

• Creates, designs, and modifies customized maps for County personnel and the public. • Collects, organizes and categorizes GIS information; creates data layers. • Produces digital data for County personnel, contractors, private entities, and the public utilizing a variety of formats. • Provides customer service to the public and conducts research. • Performs quality control for GIS, including converting files, importing and analyzing data, and reviewing processes. • Participates in developing, implementing, and modifying GIS software applications.

Certification:

GISP certification preferred.

Experience: Two years of directly related GIS experience




pg. 36

Position: 3.4.3 Functional Area: Accela Automation Land Management Administration Functional Summary:

· This position is responsible for performing administration duties in support of Accela Automation Land Management and associated add-ons. Plan, analyze, develop, modify test, debug, and implement complex configuration changes; define and develop requirements for creative, logical, and effective solutions; confer with management to determine feasibility of recommendations.

· Troubleshoot and resolve problems and/or process identification and definition. Analyze system problems and

take corrective action.

· Maintain and administer Microsoft SQL Server databases and associated tables to include creating scripts, scheduling database activities and reloading data to include data recovery plans.

Skills Requirement:

· Skill set must include experience in design, development, integration, installation and maintenance of Accela Automation system and a solid understanding of the following add-ons:

o Citizen Access o GIS o Mobile Office

· A solid understanding of Microsoft SQL Server database and administration.

Certification: None

Experience: Three years of directly related Accela administration experience




pg. 37

Position: 3.5.1 Functional Area: Basis Functional Summary: This is a highly important position that includes the technical set up and maintenance of the SAP systems, including: Installations, upgrades, trouble shooting, connectivity, database administration and knowledge of AIX and Windows OS. Skills Requirement: Oracle and SQL database administration, SAP system optimization and health check analysis, SAP OSS functionality, Solution Manager administration, multiple SAP system maintenance and connectivity knowledge, AIX and Windows OS knowledge, System upgrade experience, BOBJ Administration Certification: SAP Certification (Basis or Netweaver) Experience: 5 years SAP Basis in a similar environment to Gwinnett County Availability Requirements: Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients • Good analytical and problem solving skills • Good verbal and written communication skills • Good skills in data administration, design and architecture

pg. 38

Position: 3.5.2 Functional Area: Middleware Developer Functional Summary: This position requires advanced to expert knowledge and experience of SAP ISU middleware development and troubleshooting with ECC to CRM Middleware. Skills Requirement:

Strong knowledge and experience in:

• Initial and Delta loading • Sites, Subscriptions, Publications • Replication Objects • Bdocs Modeling • Queue creation and monitoring • Debugging ECC to CRM middleware issues

Certification: SAP Certification Experience: Minimum required – 5 years’ experience Availability Requirements: Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed Special Qualifications:


pg. 39

Position: 3.5.3 Functional Area: Security Functional Summary: Maintain and administer the SAP Security environment, including the development, implementation, and management of SAP Security Roles, to establish secure and compliant business processes, utilizing security administration tools in key SAP programs; work with internal team to maintain a secure, compliant environment; remain aware of available security tools; ensure role creation is done using best industry practices. Skills Requirement: Design and maintenance of security environment in some or all of the following: ECC 6.0 or higher, SRM, CRM, BW/BI. Experience and knowledge of Solution manager and SAP Security Module. Certification: SAP Certification Experience: Minimum of 5 years’ experience in Security Availability Requirements: Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed Special Qualifications:


pg. 40

Position: 3.5.4 Functional Area: ABAP Developer Functional Summary: • The SAP ABAP Developer applies technical skills to SAP products, including ECC, Business Warehouse, and New Dimension

products (CRM, SRM, SAP Enterprise Portal, SEM, etc.), and database and operating system technical skills to maintain the integrity of the Gwinnett County SAP landscape environments.

• Plans, analyzes, develops, programs; modifies, tests, debugs, and implements complex computer systems; defines requirements for creative, logical, and effective solutions; confers with management to determine feasibility of recommendations.

• Assists with problem and/or process identification and definition; analyzes system problems and takes corrective actions. • Provides technical direction in information modeling concepts, data access, information system interfaces, and reporting tools. • Maintains and administers databases and associated tables. • Evaluates hardware and/or software for improvements and possible modifications; plans and develops third party systems

deployment; trains users. • Develops and documents data standards; prepares documentation for new systems and system modifications in accordance with

established County standards and procedures.

Skills Requirement:

· Working knowledge of any of the following SAP modules/systems: SRM 7.0, CRM 7.0, BW · 7.0, SEM 3.1, ECC 6.0 modules including HR, FI, CO, MM, FM, Treasury, FM, IS Utilities

/ Print Workbench, ESS, MSS; workflow · SAP Enterprise Portal 7.0 knowledge · Solid knowledge of user exits, dialog programming, interface programming, BADIs, BAPIs, BDC, EDI, RFC, IDOCs, SAP

Scripts, ALE, SmartForms, Workflow, Web-UI, and Web Dynpro · Advanced database management principles · Applicable programming principles and/or languages · System development processes and tools · Application development processes and tools · Evaluating hardware and software applications · Developing, testing and debugging programs · Identifying, researching, and resolving complex technical issues · Documenting procedures and technical information related to functional specifications; · Multiple SAP project experience is required; including performing related research and analysis, managing vendor

support, and determining requirements.

Certification: SAP Certification

Experience: · 5 years SAP ABAP Development or related development experience · 5 years of hands on experience in system administration, installation, upgrade, and advanced troubleshooting · 3 years of experience as a technical/functional lead including project management skills, leading at least one project to

successful and on time completion · Workflow and/or Web-DynPro experience a plus


Monday – Friday (8AM-5PM) After Hours – As Needed

pg. 41

Weekends and Holidays – As Needed


• Project management principles • Good interpersonal and presentation skills for interacting with team members and clients • Good analytical and problem solving skills • Good verbal and written communication skills • Good skills in data administration, design and architecture

pg. 42

Position: 3.5.5 Functional Area: WebDynPro Developer Functional Summary: · The SAP ABAP Developer applies technical skills to SAP products, including ECC, Business Warehouse, and New Dimension

products (CRM, SRM, SAP Enterprise Portal, SEM, etc.), and database and operating system technical skills to maintain the integrity of the Gwinnett County SAP landscape environments.

· Plans, analyzes, develops, programs; modifies, tests, debugs, and implements complex computer systems; defines requirements for creative, logical, and effective solutions; confers with management to determine feasibility of recommendations.

· Assists with problem and/or process identification and definition; analyzes system problems and takes corrective actions. · Provides technical direction in information modeling concepts, data access, information system interfaces, and reporting tools. · Maintains and administers databases and associated tables. · Evaluates hardware and/or software for improvements and possible modifications; plans and develops third party systems

deployment; trains users. · Develops and documents data standards; prepares documentation for new systems and system modifications in accordance with

established County standards and procedures.

Skills Requirement: · Working knowledge of any of the following SAP modules/systems: SRM 7.0, CRM 7.0, BW 7.0, SEM 3.1, ECC 6.0 modules

including HR, FI, CO, MM, FM, Treasury, FM, IS Utilities 6.0 / Print Workbench, ESS, MSS; workflow · SAP Enterprise Portal 7.0 knowledge · Solid knowledge of user exits, dialog programming, interface programming, BADIs, BAPIs, BDC, EDI, RFC, IDOCs, SAP

Scripts, ALE, SmartForms, Workflow, Web-UI, and Web Dynpro · Advanced database management principles · Applicable programming principles and/or languages · System development processes and tools · Application development processes and tools · Evaluating hardware and software applications · Developing, testing and debugging programs · Developing, installing, and configuring technological platforms, networks, and systems · Identifying, researching, and resolving complex technical issues · Documenting procedures and technical information related to functional specifications · Multiple SAP project experience is required; including performing related research and analysis, managing outside

consultants, and determining requirements

Certification: SAP Certification

Experience: · 5 years SAP ABAP Development or related development experience · 5 years of hands on experience in system administration, installation, upgrade, and advanced troubleshooting · 3 years of experience as a technical/functional lead including project management skills, leading at least one project to

successful and on time completion · Workflow and/or Web-DynPro experience a plus

pg. 43

Availability Requirements: Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed Special Qualifications:


pg. 44

Position: 3.5.6 Functional Area: SRM / MM Functional Functional Summary: • Gather and study business requirements related to procurement or financial processes and provide solutions in SAP SRM or FI. • Provide daily production support of SRM or FI; Set up and maintain configuration in SAP related to break fixes and

enhancements; Research and troubleshoot issues related to the application and provide solutions. • Work as a liaison between end users and developers; Write functional specifications for production break fixes and

enhancements; Perform end to end testing of fixes and enhancements, including the creation of test plans and test scripts. • Create training documentation and conduct user training; Work with SAP and other software vendors to install solutions and resolve

issues; Work closely with other SAP Teams including Security, Basis, ABAP, CRM, BW, FI-CO, MM/WM and FM/GM on projects and integration issues.

• Serves as a lead to staff or project lead to include assigning and monitoring work and providing direction. May serve in the supervisor’s absence; Plans, analyzes, develops, programs, modifies, tests, debugs, and implements complex computer systems; defines and develops requirements for creative, logical, and effective solutions; confers with management to determine feasibility of recommendations; Troubleshoots and resolves problems and/or process identification and definition. Analyzes system problems and takes corrective action.

• Provides technical direction in complex information modeling concepts, data access, information system interfaces, and reporting tools; Maintains and administers databases and associated tables to include creating scripts, scheduling database activities and reloading data to include data recovery plans.

• Maintains security access to computer system information and reviews system/database tools for functionality, status, and applicability; Manages complex projects to include performing related research, performing analysis, preparing bids, selecting vendors, managing outside consultants and determining requirements.

• Develops and documents data standards; prepares documentation for new systems and system modifications in accordance with established County standards and procedures.

• Prepare and analyze a variety of system reports and makes recommendations on system upgrades. • Evaluates hardware and/or software for improvements and possible modifications; plans and develops third party systems

deployment; trains users; performs other duties of a similar nature or level. Skills Requirement: • SAP SRM and MM/WM configuration and functional support knowledge; Catalog Content Management (CCM) knowledge • Or SAP FI configuration and functional support knowledge

• SAP E-Sourcing, E-Procurement knowledge; SRM organization structure knowledge • Workflow knowledge; Knowledge of integration points to other modules, particularly SAP MM, A/P and FM • Ability to design solutions that incorporate best business practices based on users requirements • Ability to adhere to schedules and project time lines and communication of issues/problems that may impact ability to meet

objectives • Ability to work with business users as well as technical support personnel and communicate effectively with both • Database management principles • System/Application development processes; Project management principles; Application development processes and tools,

analytical methods, prioritizing work, evaluating hardware and software applications • Analyzing processes, information, and data; Managing projects; • Identifying, researching, and resolving complex technical issues; • Documenting procedures; • Communicating technical information to a non-technical audience; • Communication, interpersonal skills as applied to interaction with coworkers, supervisors, the general public, etc. sufficient to

exchange or convey information and to receive work direction.

Certification:

SAP Certification

pg. 45

Experience:

• Five years of experience in an application support environment, similar to Gwinnett County, from a functional or techno-functional perspective. SAP SRM, MM/WM, or FI technical experience preferred. Other related experience may be considered.

• Experience conducting requirement gathering interviews and workshops with end users.


Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed



pg. 46

Position: 3.5.7 Functional Area: ISU Functional Functional Summary: System design, setup and maintenance for SAP Utilities especially water and sewer meter readings and billing. Skills Requirement: SAP ISU – ECC 6.0 of higher, CRM 7.0, and Contract Management. Understanding of SAP Web UI functionalities and Accounting related billing and payment functions. Certification: SAP Certification Experience: Minimum of 5 years’ experience Availability Requirements: Monday – Friday (8AM-5PM) After Hours – As Needed Weekends and Holidays – As Needed Special Qualifications:


pg. 47

Position: 3.5.8 Functional Area: FI Functional Functional Summary: This position requires advanced to expert knowledge working in a SAP environment as a consultant or a SME in a project team. In addition, the candidate should have worked on one complete life-cycle implementation. This individual should have demonstrable skills of interfacing with customers to determine business requirements, and have good business process knowledge of how these processes impact the solution. Hands-on configuration experience in the core module identified below is key and the ability to demonstrate that they have depth in their core module of expertise and breathe across other integration points of the SAP modules. The individual should be capable of leading small teams of 3-5 resources and able to deliver solutions with minimal guidance from project managers. Strong writing and documentations skills required. Skills Requirement:

• FI. Financial accounting • CO. Controlling • EC. Enterprise controlling • IM. Capital investment management • TR. Treasury • FM Funds Management • Leads a cross-functional team that analyzes, designs, and implements the architecture of projects in order to meet solution

needs; leverages resources from different teams to ensure that customer needs are met. • Assists in the analysis of new and existing architectures to ensure engineering platforms meet reliability expectations to

enhance customer satisfaction. • Assists in the design of overall system and solution architecture, system integration, and implementation strategy to

deliver an integrated solution which meet customer needs. • Generates conceptual, logical, and physical architectures, system documents, testing analyses, test plans, and risk assessments

for a single client to ensure sound architecture which meets client needs. • Identifies existing and potential issues and design matters in overall system and solution architecture; implements solutions to

ensure that best practices and processes are followed and enhanced. • Assists in researching technological advancements to ensure that solutions are continuously improved, supported, and aligned

with industry and company standards.

Certification: SAP Certification Experience:

• Five or more years of solution analysis experience • Experience working with client business processes • Experience working with the technology industry and technology architecture


Monday – Friday (8AM-5PM)

pg. 48

After Hours – As Needed Weekends and Holidays – As Needed



pg. 49

Position: 3.5.9 Functional Area: HR Functional Functional Summary: • This position requires advanced to expert knowledge of configuration and settings in SAP for Benefits Administration and at least

one other sub-module including PA, PD, OM, and/or recruiting. Configuration should include all aspects of plan design including eligibility rules, costs, enrollments, etc. for health and welfare plans, defined benefit, defined contribution, other fringe benefits and Cobra administration.

• Ability to write functional specifications, experience interfacing with external systems. • Integrate the components, personnel development performance appraisals, and succession planning with the organizational

management and master data depending on the scope of the project. • Special knowledge of Public Sector Administration and of the Public Law. • Integrate the Training and Event Management in the customer’s technical environment. • Creation of feasibility studies, conceptual design and business blueprints. • Analysis of existing time management with regard to the values and regulations • Integration of the cross application time sheet module using ESS and the integration function in RI/CO depending on the scope of the

project • Support in the areas such as migration, interfaces, authorizations, and customer specific modifications Skills Requirement: • ECC 6.0 experience • Excellent knowledge of SAP HR functionality • SAP HR PA, Time Management, Training and Event Management, Travel Management, and Organizational Management

Configuration • Experience implementing SAP public sector functionality Certification: SAP Certification

Experience:

• Minimum 5 years hands on SAP HR Configuration experience. • Minimum of one public sector project • Knowledge in personnel administration, benefits administration, personnel development, organizational management,

Employee/Manager Self Service




pg. 50

Position: 3.5.10 Functional Area: Payroll Functional Functional Summary:

• Gather and study business requirements related Payroll and Time Management • Provide day-to-day production support of full cycle from initial time entry to payroll, to posting to the general ledger to reporting. • Set up and maintain configuration in SAP related to break fixes and enhancements • Research and troubleshoot issues related to payroll and time management applications and provide solution(s) • Work as liaison between end-users and developers • Write functional specs for production fixes and enhancements • Perform end to end testing of fixes/enhancements including creation of test plans and test scripts • Create training documentation and conduct training • Work with SAP and other software vendors to install solutions and resolve issues • Work closely with other SAP teams including Security, Basis, ABAP, CRM, BW, FI-CO, MM/WM and FM/GM on projects and

integration issues Skills Requirement: • SAP ECC 6.0 Payroll and Time configuration and functional support experience • Payroll/Time implementation and/or upgrade experience preferred • SAP Payroll and Time-specific knowledge and experience should include configuration of A/A types, wage types, tax models, off-

cycle activities, payroll and time rules and schemas, garnishments, remuneration statements, check printing/direct deposit, FI postings, third party remittance and tax reporter.

• Knowledge of SAP HR data migration tools • Knowledge of SAP workflow strategies

• Knowledge of integration points to other modules including Time Management, Benefits, Personnel Administration, Materials Management, FI-CO, Funds Management and BW

• Experience conducting requirement gathering interviews and workshops with end users • Good understanding of ABAP principles • Ability to work well as team lead, managing priorities, user communication etc. • Ability to design solutions that incorporate best business practices with users requirements • Ability to adhere to schedules and project time lines and communication of issues/problems that may impact the ability to meet

objectives • Ability to work with business users as well as technical support personnel and communicate effectively with both • Business experience working in a procurement environment, preferred • Knowledge of federal, state and local purchasing laws and regulations preferred

Certification: SAP Certification Experience: Three years of experience implementing and supporting large scale or enterprise applications from a functional or techno-functional perspective. SAP Payroll/Time experience required. Availability Requirements: Monday – Friday (8AM-5PM)

pg. 51

After Hours – As Needed Weekends and Holidays – As Needed Special Qualifications:


pg. 52

Position: 3.5.11 Functional Area: CRM Functional Functional Summary: This position requires technical setup and configuration for SAP CRM functionality.

Skills Requirement: • 5 years of SAP CRM or other SAP functional experience with at least 4 years of CRM experience (2 of those in CRM 7.0/WebUI) • 5 years of hands on experience in business system administration, installation, upgrade, and advanced troubleshooting • 3 years’ experience as a technical/functional lead including project management skills leading multiple projects to successful and on

time completion

Certification:

SAP Certification

Experience:

Minimum of 5 years’ experience





pg. 53

Position: 3.5.12 Functional Area: BW / BI Developer Functional Summary: This position requires advanced to expert knowledge of SAP Business Warehouse. The experience should include knowledge of ECC HR, ISU, Finance, MM, CRM, and SRM. The BW/BI developer will be responsible for analysis, design, and development of SAP BW backend components and integration with Business Objects for front end reports and dashboards. Responsibility includes managing BW projects and leading the BW team to implement and follow best practices and standards. Skills Requirement:

• A proven track record for leading and executing complex BI data warehouse architecture • Deep knowledge of configuration of BW data objects including InfoObjects, InfoSources, Transformations,

DSO, Cubes, Info Providers, and multi providers. • Deep knowledge of BI extractors from the ECC system and working knowledge of SAP structures, object dependencies

and tables in ECC, CRM, and SRM environments. • Extensive experience in reconciling ECC data with BW data. • ABAP development. • Experience with Business Objects and its integration to SAP BW. Experience designing BW queries and modeling data for

Business Objects Reporting. Certification:

SAP Certification Experience:

Minimum Required - 5 years’ experience in SAP Business Warehouse using Business Objects. Availability Requirements:



• Good interpersonal and presentation skills for interacting with team members and clients • Good analytical and problem solving skills • Good verbal and written communication skills • Ability to manage projects (meeting minutes, project plans, communicate with the business, prioritize and assign tasks, etc.)

pg. 54

Position: 3.5.13 Functional Area: BOBJ 4.2 Report Writer Functional Summary: This position requires advanced to expert knowledge of SAP Business Objects. The experience should include but is not limited to knowledge of reporting for SAP ECC HR, ISU, Finance, MM, CRM, and SRM. The BOBJ developer will be responsible for analysis, design, and development of Universes, Crystal, WEBI and dashboards reporting. Responsibility includes managing BOBJ projects and leading the reporting team to implement and follow best practices and standards. Skills Requirement:

· A proven track record for leading and executing complex BI reporting · Ability to work closely with business owners to define requirements, make alternate suggestions and deliver quality results · Strong Business Objects report and dashboard design and development skills · Deep knowledge of Universe architecture and design · Experience implementing self-service reporting solutions for the business · Experience with performance tuning Business Objects · Experience in data warehouse design, development, and deployment

Certification:

SAP Certification Experience:

Minimum of 4 years’ experience Availability Requirements:



• Ability to manage projects (meeting minutes, project plans, communicate with the business, prioritize and assign tasks, etc.)


pg. 55

Position: 3.6.1 Functional Area: Web Applications Developer Functional Summary: This position requires advanced to expert knowledge and experience in the development of Internet and Mobile based technologies. The experience should include new development along with routine maintenance of existing sites. Expertise in migration of content from one development platform to another is desired. The position is responsible for web portal enhancements, configuration and development activities and requires extensive experience in application development using Java, J2EE and Liferay DXP (Liferay Portal 7.0). Skills Requirement:

• Expertise in web portal and web application development in Liferay DXP (Liferay Portal 7.0). • Expertise in developing e-commerce applications and integrating with payment gateways using PCI compliance standards. • Analytical and conceptual thinking, integration and problem solving skills • Communication skills – ability to communicate fluently, in both verbal and writing, to Project Managers, business customers and IT

management • Good UML skills and ability to facilitate OO/J2EE design, following best practices and design patterns • Strong ability to develop solutions for technical issues and problems

Certification:

Java Certification is preferred

Experience:

· 8 + years of experience in the application design and development using Java SE, J2EE and Design Patterns · 8 + years of web application integration and management · 3 + years of development experience in responsive design of Web applications · 8 + years of development experience in CSS, HTML and JavaScript · 3+ years of experience in using or develop Web services · 5+ years of database development experience with SQL and Oracle database experience · 3+ experience on Web Portal design and development, including Web content management




Position: 3.6.2

Functional Area: Web Applications Lead Developer / Architect

Functional Summary:

This position is responsible for the full systems development lifecycle from requirements gathering through implementation of software architecture solutions. The individual provides overall direction and leadership in the identification, analysis, evaluation and recommendation of efficient technologies.

pg. 56

Skills Requirement:

• Provide architectural solutions/designs to project teams for implementation • Provide technology architectural assessments, strategies, and roadmaps • Work with application developers, users, operational leadership, and subject matter experts to understand current and

future operational data analysis goals. Recommend modern technology solutions to meet those goals • Extensive knowledge of Java & J2EE Technologies (Servlets, JSP, EJBs), integration techniques (JDBC, Web Services, JMS, etc.)

and Web technologies (HTML, CSS and JAVA SCRIPT). • Utilize analytical, process, and/or technical skills to configure the architecture in order to meet project objectives and deliverables • Collaborate with the customer's operations and technology leadership on future analytic goals and design a technical architecture to

meet those goals

Certification:

Liferay Certification is preferred

Experience:

• 8+ years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks. • Liferay DXP experience with architecting and implementing Liferay Portal and developing portlets (using Liferay SDK and/or JSR

286), OSGi, themes, hooks, and extensions. • Proven experience with web development technologies including HTML4/5, CSS, JavaScript, JQuery • Experience with modern full stack UI development frameworks such as Angular, Node.js, Bootstrap etc. • Extensive exposure on portal security configurations & SAML integrations.




• Successful teamwork experience & demonstrated leadership abilities • Excellent analytical and problem solving skills • Excellent verbal and written communication skills • Experience with authoring, editing and presenting technical documents.

pg. 57

pg. 58

Position: 3.7.1 Functional Area: Project Manager Functional Summary: This position is responsible for successful project delivery of IT applications, infrastructure or security projects.

Skills Requirement: • Manage projects related to the deployment, development, and upgrade of IT systems and software. • Manage multiple projects simultaneously which require the ability to handle multiple tasks under tight deadlines. • Work with various stakeholders to define business and systems requirements. • Demonstrate advanced understanding of business processes, risk management, IT controls and related standards. • Identify and evaluate complex business and technology risks, set internal controls which mitigate risks, and identify related

opportunities for improvement. • Facilitate use of technology based tools or methodologies to review, design and/or implement products and services. • Develop project plan, documenting the actions necessary to define, prepare, integrate, and coordinate all subsidiary plans into a

project management plan. • Monitor and control project work, monitoring and controlling the processes used to initiate, plan, execute and close a project to

meet the performance objectives defined in the project management plan. • Manage contracts and vendor relationships. • Effectively manage stakeholder relationships and communication. • Provide executive status updates via meeting and/or via email. • Prepare thorough and polished documentation for executive level review • Contribute to closing projects and finalizing all activities across all the project management process groups to formally close

the project or project phase. • Document project progress including implementation, timelines, issues, risks, and successes to maintain project course.

Determine changes and/or corrections and implements as appropriate or approved. • Adhere to PMO standards for project documentation, deliverables, and management.

Certification:

PMP Preferred ITIL Certification Preferred

Experience: • Minimum of 5 years of experience as a Technical Project Management Lead • Minimum of four (4) years' experience managing medium to large Information Technology projects • Experience supporting an organization which includes the delivery of technology to public safety organizations (Police,

Fire, Sheriff, Corrections, Jail). • Experience with network, infrastructure, testing, security, and communications of large-scale, multi-vendor IT and/or

telecommunication projects. • Demonstrated experience working with technical and non-technical staff. • Experience reporting and meeting with executive level staff for project status updates.

pg. 59




• Strong working knowledge of Microsoft Office; MS Project, Excel, PowerPoint, and Visio. • Strong written and verbal communication skills. • Excellent presentation and facilitation skills. • Excellent executive communication and presentation skills.

Position: 3.7.2 Functional Area: Business Systems Analyst Functional Summary: This position will review business processes in order to gain a complete understanding of current procedures, identify improvements, document those processes, and connect business people to information technology groups. The business systems analyst will use modeling tools to document the current state of business processes as well as the desired future state and will be responsible for the knowledge transfer of business implications to the application/database developers and project managers. Skills Requirement:

· Perform feasibility analysis, scope projects, and work with the applications management team and the Project Manager to prioritize deliverables, and negotiate on product functionalities.

· Create detailed Business Requirement Document (BRD) and translate it into functional specifications. · Provide analytic support by coordinating data extraction from various databases and data interpretation. · Partner with development and analytic teams to provide reporting on software solutions. · Participate in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing. · Perform research and interviews to determine IT business requirements and then translate such into specifications for technical

projects · Assist in business Change Management activities · Help the project teams meet schedule, business and budget objectives · Focus on the people side of change in the area of systems and technology, processes, job roles and skills, as well as

organizational structures

pg. 60

· Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs

· Serve as liaison for customers for professional service and support requests · Work in coordination with Business Relationship Consultants to expand customer adoption · Exhibit proficiency in requirements gathering, estimation, gaining customer approval, execution, testing and delivery of

professional services requests · Identify process improvement opportunities · Support all work management and quality control processes · Build new technology supporting business processes and working practices. · Develop business process models and documentation · Effectively communicate and document business and IT information in line with agreed processes and procedures. · Balance technology and business issues as well as communicate appropriately with both technology and business experts · Develop, define, and build technology bias business cases that will enable business and technology change · Implement workflow across the organization · Recommend technology solutions to improve business decision-making with a focus on the core systems, technology strategies

and standards. Certification:

Bachelor’s Degree in Business or IT

Experience:

· Minimum of 5 years of experience working as a Functional, Data or Business Analyst · Minimum of 5 years of customer interfacing experience – project oversight, customer presentation. · Minimum of 5 years work experience in full systems development




· Advanced skills in MS Tools, Excel, Power Point, Project, Visio, and Outlook · Excellent communication skills (written and verbal) · An overall general understanding of large IT operating environments, SDLC, Change Control, Desktop Support, Service Desks,

Application Development, Release Management, Networks, Storage, Data Centers. · Excellent organizational and people management skills. Strong understanding of how to manage change. · Energetic, action-oriented, positive approach to problem solving and ability to balance multiple projects concurrently. · Excellent client-facing and internal communication skills. · Good workshop facilitation and presentation skills. · Executive Presence.

pg. 61

Position: 3.7.3 Functional Area: Asset Management Analyst Functional Summary:

This position will ensure that ITS collects and maintains accurate Software Licensing and hardware asset information in repositories to address budgeting, compliance & inventory, contracts, and cost.

Skills Requirement:

· Develop processes and procedures to automate the collection, storage and reporting of key asset data so that the products can be managed across the enterprise in an effective manner.

· Provide analysis of the asset data that can be used to drive key business decisions.

· Work with the Fiscal and IT Management to interpret asset agreements, determine use rights and provide key terms and conditions summaries.

· Ensure compliance by comparing current and future usage plans with those rights.

· Assist in resolving non-compliance issues.

· Ensure existing and planned future usage complies with the use rights.

· Assist in Enterprise License true-up & reconciliation.

· Provide support during software publisher audits.

· Assist with dispute resolution.

· Recommend audit defense initiatives.

· Provide assessments (work with appropriate managers) on pending or potential architectural changes, outlining incremental license or maintenance costs due to change and pinpointing any potential cost mitigation opportunities based on license use metrics or product use changes.

· Identify savings opportunities through asset re-harvesting and license optimization.

· Respond to requests from Asset Owners, end users, managers, developers, and team members for specific IT Asset Management information.

· Stays informed of new and updated asset license models and options for key vendor products Actively assesses risk and cost reduction opportunities and makes recommendations to Asset Owners and Asset Management leadership to optimize the asset portfolio.

Certification:

· Bachelors in Computer Science, Information Systems/Technology, Engineering, or equivalent work experience

· IAITAM or CSAM certification a plus Availability Requirements:



pg. 62

Required:

· Strong quantitative, analytical, problem solving skills, including the ability to accumulate, organize, and assimilate large amounts of information.

· Knowledge of Asset Management principals / practices · Strong written & verbal communication skills · Strong cross-functional collaborative team skills

Desired:

· Knowledge of product use rights for publishers such as Oracle, Microsoft, Adobe, SAP, Symantec, IBM, HP, etc. · Understanding of Asset Management tools and technologies. · Ability to multitask

pg. 63

Position: 3.8.1

Functional Area: Security Administrator

Functional Summary: This position requires 4-7 years of administrative experience in the Information Security field handling compliance, governance and day to day administrative tasks.

Skills Requirement:

• Experience with NIST and/or ISO 27000 frameworks • Experience with PCI Compliance • Experience conducting access reviews • Experience working with auditors • Experience writing and reviewing policy

Certification: None required, however CISSP/CISM/CISA or equivalents are desired.

Experience:

• 4-7 years with IT governance in a NIST based security program




• Knowledge of technical security controls is encouraged • Knowledge of Security and Awareness training programs is encouraged • Knowledge of HIPAA or CJIS is encouraged

Position: 3.8.2 Functional Area: Security Analyst

Functional Summary:

pg. 64

This position requires 4-7 years of experience in analyzing and responding to security incidents, conducing vulnerability assessments and security metrics.

Skills Requirement:

• Experience with analyzing security logs • Experience with Symantec and Cisco security products • Experience with containing and remediating security incidents • Experience conducting phishing simulations • Experience working with Security Shared Service Providers • Experience conducting and reviewing vulnerability scans

Certification: None required, however GIAC Certified Incident Handler is desired.

Experience:

• 4-7 years detecting and responding to security threats in complex environments




• Knowledge penetration testing is encouraged • Knowledge of Tenable vulnerability scanners is encouraged

pg. 65

Position: 3.8.3

Functional Area: Security Engineer

Functional Summary: This experience requires 7-10 years of experience deploying and maintaining security products such as DLP, vulnerability scanning tools and encryption products. Skills Requirement:

· Experience deploying and maintaining endpoint security solutions · Experience with Microsoft Windows and Linux operating systems · Experience with TCP/IP based networks in complex environments · Experience deploying SIEM solutions · Experience deploying vulnerability scanning solutions · Experience conducting penetration tests · Experience deploying DLP solutions · Experience establishing technical criteria for products

Certification:

None required, CISSP, CEH or OSCP desired.

Experience:

7-10 years of experience deploying and maintaining security solutions in complex environments




· Knowledge of SCADA environments is encouraged · Knowledge of CJIS, HIPAA, or PCI is encouraged · Knowledge maintaining firewalls is encouraged

pg. 66

RP022-18 ITS Professional Staffing CODE OF ETHICS AFFIDAVIT

(THIS FORM SHOULD BE FULLY COMPLETED AND RETURNED WITH YOUR SUBMITTAL AND WILL BE REQUIRED PRIOR TO EVALUATION)

In accordance with Section 54-33 of the Gwinnett County Code of Ordinances the undersigned bidder/proposer makes the following full and complete disclosure under oath, to the best of his/her knowledge, of the name(s) of all elected officials whom it employs or who have a direct or indirect pecuniary interest in or with the bidder/proposer, its affiliates or its subcontractors:

1. (Company Submitting Bid/Proposal)

2. (Please check one box below)

¨ No information to disclose (complete only section 4 below) ¨ Disclosed information below (complete section 3 & section 4 below)

3. (if additional space is required, please attach list)

Gwinnett County Elected Official Name Gwinnett County Elected Official Name Gwinnett County Elected Official Name Gwinnett County Elected Official Name

4. Sworn to and subscribed before me this BY: day of , 20

Authorized Officer or Agent Signature Printed Name of Authorized Officer or Agent Notary Public Title of Authorized Officer or Agent of Contractor (seal)

Note: See Gwinnett County Code of Ethics Ordinance EO2011, Sec. 54-33. The ordinance will be available to view in its’ entirety at www.gwinnettcounty.com

7.14.17

pg. 67


Solicitation Name & No.

CONTRACTOR AFFIDAVIT AND AGREEMENT (THIS FORM SHOULD BE FULLY COMPLETED AND RETURNED WITH YOUR SUBMITTAL)

By executing this affidavit, the undersigned contractor verifies its compliance with The Illegal Reform

Enhancements for 2013, stating affirmatively that the individual, firm, or corporation which is contracting with the Gwinnett County Board of Commissioners has registered with and is participating in a federal work authorization program* [any of the electronic verification of work authorization programs operated by the United States Department of Homeland Security or any equivalent federal work authorization program operated by the United States Department of Homeland Security to verify information of newly hired employees, pursuant to the Immigration Reform and Control Act, in accordance with the applicability provisions and deadlines established therein.

The undersigned further agrees that, should it employ or contract with any subcontractor(s) in connection with

the physical performance of services or the performance of labor pursuant to this contract with the Gwinnett County Board of Commissioners, contractor will secure from such subcontractor(s) similar verification of compliance with the Illegal Immigration Reform and Enforcement Act on the Subcontractor Affidavit provided in Rule 300-10-01-.08 or a substantially similar form. Contractor further agrees to maintain records of such compliance and provide a copy of each such verification to the Gwinnett County Board of Commissioners at the time the subcontractor(s) is retained to perform such service. _______________________________________ _____________________ E-Verify * User Identification Number Date Registered _________________________________________ Legal Company Name _________________________________________ Street Address _________________________________________ City/State/Zip Code _____________________________________ ______________________ BY: Authorized Officer or Agent Date (Contractor Signature) __________________________________________ Title of Authorized Officer or Agent of Contractor ___________________________________________ Printed Name of Authorized Officer or Agent SUBSCRIBED AND SWORN BEFORE ME ON THIS THE _______ DAY OF ______________________, 201__ ____________________________________________ Notary Public My Commission Expires: ____________________ * As of the effective date of O.C.G.A. 13-10-91, the applicable federal work authorization program is “E-Verify” operated by the U.S. Citizenship and Immigration Services Bureau of the U.S. Department of Homeland Security, in conjunction with the Social Security Administration (SSA). Rev. 6.20.13

For Gwinnett County Use Only:

Document ID #___________________

Issue Date: ______________________

Initials: _________________________

pg. 68

PROFESSIONAL SERVICES INSURANCE REQUIREMENTS (For projects less than $5,000,000)

1. Statutory Workers' Compensation Insurance (a) Employers Liability:

ü Bodily Injury by Accident - $100,000 each accident ü Bodily Injury by Disease - $500,000 policy limit ü Bodily Injury by Disease - $100,000 each employee

2. Commercial General Liability Insurance

(a) $1,000,000 limit of liability per occurrence for bodily injury and property damage (b) The following additional coverage must apply:

ü 1986 (or later) ISO Commercial General Liability Form ü Dedicated Limits per Project Site or Location (CG 25 03 or CG 25 04) ü Additional Insured Endorsement (Form B CG 20 10 with a modification for completed operations or a

separate endorsement covering Completed Operations) ü Blanket Contractual Liability ü Broad Form Property Damage ü Severability of Interest ü Underground, explosion, and collapse coverage ü Personal Injury (deleting both contractual and employee exclusions) ü Incidental Medical Malpractice ü Hostile Fire Pollution Wording

3. Auto Liability Insurance

(a) $500,000 limit of liability per occurrence for bodily injury and property damage (b) Comprehensive form covering all owned, nonowned, leased, hired, and borrowed vehicles (c) Additional Insured Endorsement (d) Contractual Liability

4. Professional Liability Insurance - $1,000,000 (project specific for the Gwinnett County project) limit of liability per claim/aggregate or a limit of $1,000,000 per occurrence and $2,000,000 aggregate.

ü Insurance company must be authorized to do business in the State of Georgia. ü Dedicated Limits per Project Site or Location (CG 25 03 or CG 25 04 or some other form)

5. Gwinnett County Board of Commissioners (and any applicable Authority) should be shown as an additional insured on

General Liability and Auto Liability policies. 6. The cancellation should provide 10 days notice for nonpayment and 30 days notice of cancellation. 7. Certificate Holder should read: Gwinnett County Board of Commissioners 75 Langley Drive Lawrenceville, GA 30046-6935 8. Insurance Company, except Worker' Compensation carrier, must have an A.M. Best Rating of A-5 or higher. Certain

Workers' Comp funds may be acceptable by the approval of the Insurance Unit. European markets including those based in London and domestic surplus lines markets that operate on a non-admitted basis are exempt from this requirement provided that the contractor’s broker/agent can provide financial data to establish that a market is equal to or exceeds the financial strengths associated with the A.M. Best’s rating of A-5 or better.

9. Insurance Company should be licensed to do business by the Georgia Department of Insurance. *See above note regarding Professional Liability 10. Certificates of Insurance, and any subsequent renewals, must reference specific bid/contract by project name and

project/bid number. 11. The Contractor shall agree to provide complete certified copies of current insurance policy (ies) or a certified letter from

the insurance company (ies) if requested by the County to verify the compliance with these insurance requirements. 12. All insurance coverages required to be provided by the Contractor will be primary over any insurance program carried by

the County.

pg. 69

13. Contractor shall incorporate a copy of the insurance requirements as herein provided in each and every subcontract with

each and every Subcontractor in any tier, and shall require each and every Subcontractor of any tier to comply with all such requirements. Contractor agrees that if for any reason Subcontractor fails to procure and maintain insurance as required, all such required Insurance shall be procured and maintained by Contractor at Contractor's expense.

14. No Contractor or Subcontractor shall commence any work of any kind under this Contract until all insurance

requirements contained in this Contract have been complied with and until evidence of such compliance satisfactory to Gwinnett County as to form and content has been filed with Gwinnett County. The Acord Certificate of Insurance or a preapproved substitute is the required form in all cases where reference is made to a Certificate of Insurance or an approved substitute.

15. The Contractor shall agree to waive all rights of subrogation against the County, the Board of Commissioners, its

officers, officials, employees, and volunteers from losses arising from work performed by the contractor for the County. 16. Special Form Contractors’ Equipment and Contents Insurance covering owned, used, and leased equipment, tools,

supplies, and contents required to perform the services called for in the Contract. The coverage must be on a replacement cost basis. The County will be included as a Loss Payee in this coverage for County owned equipment, tools, supplies, and contents.

17. The Contractor shall make available to the County, through its records or records of their insurer, information regarding

a specific claim related to any County project. Any loss run information available from the contractor or their insurer relating to a County project will be made available to the county upon their request.

18. Compliance by the Contractor and all subcontractors with the foregoing requirements as to carrying insurance shall not

relieve the Contractor and all Subcontractors of their liability provisions of the Contract. 19. The Contractor and all Subcontractors are to comply with the Occupational Safety and Health Act of 1970, Public Law

91-956, and any other laws that may apply to this Contract. 20. The Contractor shall at a minimum apply risk management practices accepted by the contractors’ industry. Surety Bonds (If Required) All of the surety requirements will stay the same except the Surety Company must have the same rating as item 8 above.

Rev. 06/11

pg. 70

RP022-18; ITS Professional Staffing

FAILURE TO RETURN THIS PAGE MAY RESULT IN REMOVAL OF YOUR COMPANY FROM COMMODITY LISTING. Buyer Initials:TS

IF YOU DESIRE TO SUBMIT A "NO BID" IN RESPONSE TO THIS PACKAGE, PLEASE INDICATE BY CHECKING ONE OR MORE OF THE REASONS LISTED BELOW AND EXPLAIN. Do not offer this product or service; remove us from your bidder's list for this item only. Specifications too "tight"; geared toward one brand or manufacturer only. Specifications are unclear. Unable to meet specifications Unable to meet bond requirements Unable to meet insurance requirements Our schedule would not permit us to perform. Insufficient time to respond. Other

COMPANY NAME AUTHORIZED REPRESENTATIVE SIGNATURE

pg. 71

GWINNETT COUNTYDEPARTMENT OF FINANCIAL SERVICES – PURCHASING DIVISION

GENERAL INSTRUCTIONS FOR PROPOSERS, TERMS AND CONDITIONS

I. PREPARATION OF PROPOSALS

A. Each proposer shall examine the drawings, specifications, schedule and all instructions. Failure to do so will be at the proposer’s risk.

B. Each proposer shall furnish all information required by the proposal form or document. Each proposer shall sign the proposal and print or type his or her name on the schedule. The person signing the proposal must initial erasures or other changes. An authorized agent of the company must sign proposals.

C. With the exception of solicitations for the sale of real property, individuals, firms and businesses seeking an award of a Gwinnett County contract may not initiate or continue any verbal or written communications regarding a solicitation with any County officer, elected official, employee or other County representative other than the Purchasing Associate named in the solicitation between the date of the issuance of the solicitation and the date of the final contract award by the Board of Commissioners. The Purchasing Director will review violations. If determined that such communication has compromised the competitive process, the offer submitted by the individual, firm or business may be disqualified from consideration for award. Solicitations for the sale of real property may allow for verbal or written communications with the appropriate Gwinnett County representative.

D. Sample contracts (if pertinent) are attached. These do NOT have to be filled out with the bid/proposal submittal, but are contained for informational purposes only. If awarded, the successful proposer(s) will be required to complete them prior to contract execution.

E. Effective, July 1, 2013 and in accordance with the Georgia Illegal Reform and Enforcement Act, an original signed, notarized and fully completed Contractor Affidavit and Agreement should be included with your bid/proposal submittal, if the solicitation is for the physical performance of services for all labor or service contract(s) that exceed $2,499.99 (except for services performed by an individual who is licensed pursuant to Title 26, Title 43, or the State Bar of Georgia). Failure to provide the Contractor Affidavit and Agreement with your bid/proposal submittal may result in bid/proposal being deemed non-responsive and automatic rejection.

II. DELIVERY

A. Each proposer should state time of proposed delivery of goods or services.

B. Words such as “immediate,” “as soon as possible,” etc. shall not be used. The known earliest date or the minimum number of calendar days required after receipt of order (delivery A.R.O.) shall be stated (if calendar days are used, include Saturday, Sunday and holidays in the number).

III. EXPLANATION TO PROPOSERS

Any explanation desired by a proposer regarding the meaning or interpretation of the request for proposals, drawings, specifications, etc. must be requested by the question cutoff deadline stated in the solicitation in order for a reply to reach all proposers before the close of the proposal. Any information given to a prospective proposer concerning a request for proposal will be furnished to all prospective proposers as an addendum to the invitation if such information is necessary or if the lack of such information would be prejudicial to uninformed proposers. The written proposal document supersedes any verbal or written communication between the parties. Receipt of addenda should be acknowledged in the proposal. It is the proposer’s responsibility to ensure that they have all applicable addenda prior to proposal submittal. This may be accomplished via contact with the assigned Procurement Agent prior to proposal submittal.

pg. 72

IV. SUBMISSION OF PROPOSALS

A. Proposals shall be enclosed in a sealed package, addressed to the Gwinnett County Purchasing Office with the name and address of the proposer, the date and hour of opening, and the request for proposal number on the face of the package. Telegraphic/faxed proposals will not be considered. Any addenda should be enclosed in the sealed envelopes as well.

B. ADD/DEDUCT: Add or deduct amounts indicated on the outside of the envelope are allowed and will be applied to the lump sum amount. Amount shall be clearly stated and should be initialed by an authorized company representative.

C. Samples of items, when required, must be submitted within the time specified and, unless otherwise specified by the County, at no expense to the County. Unless otherwise specified, samples will be returned at the proposer’s request and expense if testing does not destroy items.

D. Items offered must meet required specifications and must be of a quality that will adequately serve the use and purpose for which intended.

E. Full identifications of each item proposed, including brand name, model, catalog number, etc. must be furnished to identify exactly what the proposer is offering. Manufacturer’s literature may be furnished.

F. The proposer must certify that items to be furnished are new and that the quality has not deteriorated so as to impair its usefulness.

G. Unsigned proposals will not be considered except in cases where proposal is enclosed with other documents that have been signed. The County will determine this.

H. Gwinnett County is exempt from federal excise tax and Georgia sales tax with regard to goods and services purchased directly by Gwinnett County. Suppliers and contractors are responsible for federal excise tax and sales tax, including taxes for materials incorporated in county construction projects. Suppliers and contractors should contact the State of Georgia Sales Tax Division for additional information.

I. Information submitted by a proposer in the proposal process shall be subject to disclosure after proposal award in accordance with the Georgia Open Records Act.

V. WITHDRAWAL OF PROPOSAL DUE TO ERRORS

No proposer who is permitted to withdraw a proposal shall, for compensation, supply any material or labor or perform any subcontract or other work agreement for the person or firm to whom the contract is awarded or otherwise benefit, directly or indirectly, from the performance of the project for which the withdrawn proposal was submitted.

To withdraw a proposal after proposal opening, the supplier has up to forty-eight (48) hours to notify the Gwinnett County Purchasing Office of an obvious clerical error made in calculation of proposal. Withdrawal of bid bond for this reason must be done in writing. Suppliers who fail to request withdrawal of proposal by the required forty-eight (48) hours shall automatically forfeit bid bond. Bid bond may not be withdrawn otherwise.

Proposal withdrawal is not automatically granted and will be allowed solely at Gwinnett County’s discretion.

VI. TESTING AND INSPECTION

Since tests may require several days for completion, the County reserves the right to use a portion of any supplies before the results of the tests are determined. Cost of inspections and tests of any item that fails to meet the specifications shall be borne by the proposer.

pg. 73

VII. F.O.B. POINT

Unless otherwise stated in the request for proposal and any resulting contract, or unless qualified by the proposer, items shall be shipped F.O.B. Destination. The seller shall retain title for the risk of transportation, including the filing for loss or damages. The invoice covering the items is not payable until items are delivered and the contract of carriage has been completed. Unless the F.O.B. clause states otherwise, the seller assumes transportation and related charges either by payment or allowance.

VIII. PATENT INDEMNITY

The contractor guarantees to hold the County, its agents, officers or employees harmless from liability of any nature or kind for use of any copyrighted or uncopyrighted composition, secret process, patented or unpatented invention, articles or appliances furnished or used in the performance of the contract, for which the contractor is not the patentee, assignee or licensee.

IX. BID BONDS AND PAYMENT AND PERFORMANCE BONDS

(IF REQUIRED, FORMS WILL BE PROVIDED IN THIS DOCUMENT)

A five percent (5%) bid bond, a one hundred percent (100%) performance bond, and a one hundred percent (100%) payment bond must be furnished to Gwinnett County for any proposal as required in the proposal package or document. Failure to submit a bid bond with the proper rating will result in the proposal being deemed non-responsive. Bonding company must be authorized to do business in Georgia by the Georgia Insurance Commission, listed in the Department of the Treasury’s publication of companies holding certificates of authority as acceptable surety on Federal bonds and as acceptable reinsuring companies, and have an A.M. Best rating as stated in the insurance requirement of the solicitation. The bid bond, payment bond, and performance bond must have the proper an A.M. Best rating as stated in the proposal when required in the proposal package or document.

X. DISCOUNTS

A. Time payment discounts will be considered in arriving at net prices and in award of proposal. Offers of discounts for payment within ten (10) days following the end of the month are preferred.

B. In connection with any discount offered, time will be computed from the date of delivery and acceptance at destination, or from the date correct invoice or voucher is received, whichever is the later date. Payment is deemed to be made for the purpose of earning the discount, on the date of the County check.

XI. AWARD

A. Award will be made to the highest scoring responsive and responsible proposer according to the criteria stated in the proposal documents. The County may make such investigations as it deems necessary to determine the ability of the proposer to perform, and the proposer shall furnish to the County all such information and data for this purpose as the County may request. The County reserves the right to reject any proposal if the evidence submitted by, or investigation of, such proposer fails to satisfy the County that such proposer is properly qualified to carry out the obligations of the contract.

B. The County reserves the right to reject or accept any or all proposals and to waive technicalities, informalities and minor irregularities in the proposals received.

C. The County reserves the right to make an award as deemed in its best interest, which may include awarding a proposal to a single proposer or multiple proposers; or to award the whole proposal, only part of the proposal, or none of the proposal to single or multiple proposers, based on its sole discretion of its best interest.

pg. 74

D. In the event scores rounded to the nearest whole number result in a tie score, the award will be based on lowest cost.

E. In the event that negotiations with the highest ranked firm are unsuccessful the County may then negotiate with the second ranked firm and so on until a satisfactory agreement has been reached.

XII. DELIVERY FAILURES

Failure of a contractor to deliver within the time specified or within reasonable time as interpreted by the Purchasing Director, or failure to make replacements of rejected articles/ services when so requested, immediately or as directed by the Purchasing Director, shall constitute authority for the Purchasing Director to purchase in the open market articles/services of comparable grade to replace the articles/services rejected or not delivered. On all such purchases, the contractor shall reimburse the County within a reasonable time specified by the Purchasing Director for any expense incurred in excess of contract prices, or the County shall have the right to deduct such amount from monies owed the defaulting contractor. Alternatively, the County may penalize the contractor one percent (1%) per day for a period of up to ten (10) days for each day that delivery or replacement is late. Should public necessity demand it, the County reserves the right to use or consume articles/services delivered which are substandard in quality, subject to an adjustment in price to be determined by the Purchasing Director.

XIII. COUNTY FURNISHED PROPERTY

The County will furnish no material, labor or facilities unless so provided in the RFP.

XIV. REJECTION OF PROPOSALS

Failure to observe any of the instructions or conditions in this request for proposal shall constitute grounds for rejection of proposal.

XV. CONTRACT

Each proposal is received with the understanding that the acceptance in writing by the County of the offer to furnish any or all of the commodities or services described therein shall constitute a contract between the proposer and the County which shall bind the proposer on his part to furnish and deliver the articles quoted at the prices stated in accordance with the conditions of said accepted proposal. The County, on its part, may order from such contractor, except for cause beyond reasonable control, and to pay for, at the agreed prices, all articles specified and delivered.

Upon receipt of a proposal containing a Gwinnett County “Sample Contract” as part of the requirements, it is understood that the proposer has reviewed the documents with the understanding that Gwinnett County requires that all agreements between the parties must be entered into via these documents. If any exceptions are taken to any part, each exception must be stated in detail and submitted as part of the proposal document. If no exceptions are stated, it is assumed that the proposer fully agrees to the “Sample Contract” in its entirety.

When the contractor has performed in accordance with the provisions of this agreement, Gwinnett County shall pay to the contractor, within thirty (30) days of receipt of any department approved payment request and based upon work completed or service provided pursuant to the contract, the sum so requested, less the retainage stated in this agreement, if any. In the event that Gwinnett County fails to pay the contractor within sixty (60) days of receipt of a pay request based upon work completed or service provided pursuant to the contract, the County shall pay the contractor interest at the rate of ½% per month or pro rata fraction thereof, beginning the sixty-first (61st) day following receipt of pay requests. The contractor’s acceptance of progress payments or final payment shall release all claims for interest on said payment.

XVI. NON-COLLUSION

Proposer declares that the proposal is not made in connection with any other proposer submitting a proposal for the same commodity or commodities, and that the proposal is bona fide and is in all respects fair and without collusion or fraud. Each proposer, if included in proposal documents, shall execute an affidavit of non-collusion. Collusion and fraud in bid preparation shall be reported to the State of Georgia Attorney General and the United States Justice Department.

pg. 75

XVII. DEFAULT

The contract may be canceled or annulled by the Purchasing Director in whole or in part by written notice of default to the contractor upon non-performance or violation of contract terms. An award may be made to the next highest rated responsive and responsible proposer, or articles specified may be purchased on the open market similar to those so terminated. In either event, the defaulting contractor (or his surety) shall be liable to the County for costs to the County in excess of the defaulted contract prices; provided, however, that the contractor shall continue the performance of this contract to the extent not terminated under the provisions of this clause. Failure of the contractor to deliver materials or services within the time stipulated on his proposal, unless extended in writing by the Purchasing Director, shall constitute contract default.

XVIII. TERMINATION FOR CAUSE

The County may terminate this agreement for cause upon ten days prior written notice to the contractor of the contractor’s default in the performance of any term of this agreement. Such termination shall be without prejudice to any of the County’s rights or remedies by law.

XIX. TERMINATION FOR CONVENIENCE

The County may terminate this agreement for its convenience at any time upon 30 days written notice to the contractor. In the event of the County’s termination of this agreement for convenience, the contractor will be paid for those services actually performed. Partially completed performance of the agreement will be compensated based upon a signed statement of completion to be submitted by the contractor, which shall itemize each element of performance.

XX. DISPUTES

Except as otherwise provided in the contract documents, any dispute concerning a question of fact arising under the contract which is not disposed of shall be decided after a hearing by the Purchasing Director who shall reduce his/her decision to writing and mail or otherwise furnish a copy thereof to the contractor. The decision of the Purchasing Director shall be final and binding; however, the contractor shall have the right to appeal said decision to a court of competent jurisdiction.

XXI. SUBSTITUTIONS:

Proposers offering and quoting on substitutions or who are deviating from the attached specifications shall list such deviations on a separate sheet to be submitted with their proposal. The absence of such a substitution list shall indicate that the proposer has taken no exception to the specifications contained therein.

XXII. INELIGIBLE PROPOSERS

The County may choose not to accept the proposal of one who is in default on the payment of taxes, licenses or other monies owed to the County. Failure to respond three (3) consecutive times for any given commodity may result in removal from the list under that commodity.

XXIII. OCCUPATION TAX CERTIFICATE

Each successful proposer shall provide evidence of a valid Gwinnett County occupation tax certificate if the proposer maintains an office within the unincorporated area of Gwinnett County. Incorporated, out of County and out of State proposers are required to provide evidence of a certificate to do business in any town, County or municipality in the State of Georgia, or as otherwise required by County ordinance or resolution.

pg. 76

XXIV. PURCHASING POLICY AND REVIEW COMMITTEE:

The Purchasing Policy and Review Committee has been established to review purchasing procedures and make recommendations for changes; resolve problems regarding the purchasing process; make recommendations for standardization of commodities, schedule buying, qualified products list, annual contracts, supplier performance (Ineligible Source List) and other problems or requirements related to Purchasing. The Purchasing Policy and Review Committee have authority to place suppliers and contractors on the Ineligible Source List for reasons listed in the Gwinnett County Purchasing Ordinance.

XXV. AMERICANS WITH DISABILITIES ACT:

All contractors for Gwinnett County are required to comply with all applicable sections of the Americans with Disabilities Act (ADA) as an equal opportunity employer. In compliance with the Americans with Disabilities Act (ADA), Gwinnett County provides reasonable accommodations to permit a qualified applicant with a disability to enjoy the privileges of employment equal to those employees without disabilities. Disabled individuals must satisfy job requirements for education background, employment experience, and must be able to perform those tasks that are essential to the job with or without reasonable accommodations. Any requests for reasonable accommodations required by individuals to fully participate in any open meeting, program or activity of Gwinnett County should be directed to Susan Canon, Human Relations Coordinator, 75 Langley Drive, Lawrenceville, Georgia 30046, 770-822-8165.

XXVI. ALTERATIONS OF SOLICITATION AND ASSOCIATED DOCUMENTS:

Alterations of County documents are strictly prohibited and will result in automatic disqualification of the firm’s solicitation response. If there are “exceptions” or comments to any of the solicitation requirements or other language, then the firm may make notes to those areas, but may not materially alter any document language.

XXVII. TAX LIABILITY:

Local and state governmental entities must notify contractors of their use tax liability on public works projects. Under Georgia law, private contractors are responsible for paying a use tax equal to the sales tax rate on material and equipment purchased under a governmental exemption that is incorporated into a government construction project: excluding material and equipment provided for the installation, repair, or expansion of a public water, gas or sewer system when the property is installed for general distribution purposes. To the extent the tangible personal property maintains its character (for example the installation of a kitchen stove), it remains tax-exempt. However, if the installation incorporates the tangible personal property into realty, e.g., the installation of sheetrock, it becomes taxable to the private contractor. See O.C.G.A. 48-8-3(2) and O.C.G.A. 48-8-63

XXVIII. STATE LAW REGARDING WORKER VERIFICATION

Effective July 1, 2013 State Law requires that all who enter into a contract for the physical performance of services for all labor or service contract(s) that exceed $2,499.99 (except for services performed by an individual who is licensed pursuant to Title 26, Title 43, or the State Bar of Georgia) for the County, must satisfy the Illegal Immigration Reform and Enforcement Act, in all manner, and such are conditions of the contract.

The Purchasing Division Director with the assistance of the Performance Analysis Division shall be authorized to conduct random audits of a contractor’s or subcontractors’ compliance with the Illegal Immigration Reform and Enforcement Act and the rules and regulations of the Georgia Department of Labor. The contractor and subcontractors shall retain all documents and records of its compliance for a period of five (5) years following completion of the contract. This requirement shall apply to all contracts for all labor or service contracts that exceed $2,499.99 except for services performed by an individual who is licensed pursuant to Title 26, Title 43, or the State Bar of Georgia.

Whenever it appears that a contractor’s or subcontractor’s records are not sufficient to verify the work eligibility of any individual in the employ of such contractor or subcontractor, the Purchasing Director shall report same to the Department of Homeland Security and may result in termination of the contract if it is determined at any time during the work that the contractor/or subcontractor is no longer in compliance with the Illegal Immigration Reform and Enforcement Act.

pg. 77

XXIX. SOLID WASTE ORDINANCE

No individual, partnership, corporation or other entity shall engage in solid waste handling except in such a manner as to conform to and comply with the current Gwinnett County Solid Waste Ordinance and all other applicable local, state and federal legislation, rules, regulation and orders.

XXX. GENERAL CONTRACTORS LICENSE

Effective July 1, 2008: All General Contractors must have a current valid license from the State Licensing Board for Residential and General Contractors, unless specifically exempted from holding such license pursuant to Georgia law (O.C.G.A. Section 43-41-17).

XXXI. INDEMNIFICATION

To the fullest extent permitted by law, the Contractor shall, at his sole cost and expense, indemnify, defend, satisfy all judgments, and hold harmless the County, the engineer, and their agents and employees from and against all claims, damages, actions, judgments, costs, penalties, liabilities, losses and expenses, including, but not limited to, attorney's fees arising out of or resulting from the performance of the work, provided that any such claim, damage, action, judgment, cost, penalty, liability, loss or expense (1) is attributable to bodily injury, sickness, disease, or death, or to injury to or destruction of tangible property (other than the work itself) including the loss of use resulting therefrom, and (2) is caused in whole or in part by the negligent acts, errors or omission of the Contractor, any subcontractor, anyone directly or indirectly employed by any of them or anyone for whose acts any of them may be liable, regardless whether such claim is caused in part by a party indemnified hereunder. Such obligation shall not be construed to negate, abridge or otherwise reduce any of the rights or obligations of indemnity which would otherwise exist as to any party or person described in this agreement. In any and all claims against the County, the engineer, or any of their agents or employees by any employee of the Contractor, any subcontractor, anyone directly or indirectly employed by any of them, or anyone for whose acts any of them may be liable, the indemnification obligation contained herein shall not be limited in any way by any limitation on the amount or type of damages, compensation, or benefits payable by or for the Contractor or any subcontractor under Worker's Compensation Acts, disability benefit acts, or other employee benefit acts.

XXXII. CODE OF ETHICS:

“Proposer/Bidder” shall disclose under oath the name of all elected officials whom it employs or who have a direct or indirect pecuniary interest in the business entity, its affiliates, or its subcontractors. The “Proposer/Bidder” shall execute a Code of Ethics affidavit. Failure to submit the affidavit during the bid or proposal process shall render the bid or proposal non-responsive.

The act of submitting false information or omitting material information shall be referred to the Purchasing Policy & Review Committee for action pursuant to the Purchasing Ordinance or to the District Attorney for possible criminal prosecution.

Any business entity holding a contract with Gwinnett County that subsequent to execution of the contract or issuance of the purchase order employs, subcontracts with, or transfers a direct or indirect pecuniary interest in the business entity to an elected official shall within five (5) days disclose such fact in writing under oath to the Clerk of the Board of Commissioners. Failure to comply shall be referred to the Purchasing Policy & Review Committee for action pursuant to the Purchasing Ordinance or to the District Attorney for possible criminal prosecution.

Note: See Gwinnett County Code of Ethics Ordinance EO2011, Sec. 60-33. The ordinance will be available to view in its entirety at www.gwinnettcounty.com

XXXIII. PENDING LITIGATION:

A proposal submitted by an individual, firm or business who has litigation pending against the County, or anyone representing a firm or business in litigation against the County, not arising out of the procurement process, will be disqualified.

pg. 78

XXXIV. ELECTRONIC PAYMENT

Vendors accepting procurements should select one of Gwinnett County’s electronic payment options.

A. A vendor may select ePayables payment process which allows acceptance of Gwinnett County’s virtual credit card as payment for outstanding invoices. The authorized vendor representative must send an email to: [email protected] and indicate the desire to enroll in Gwinnett County’s virtual credit card payment process.

B. A vendor may select Direct Deposit payment process and the payment will be deposited directly into an account at their designated financial institution. To securely enroll in Direct Deposit, either access your online Vendor Login and Registration on the County’s web site and update the requested information on the Direct Deposit tab or mail a Direct Deposit Authorization Agreement form.

The County will send a Payment Advice notification via email for both payment types.

For more information about Electronic Payments, please go to the Treasury Division page on the County’s Web Site or click here -> Gwinnett County Electronic Payments.

DIRECTIONS TO GJAC BUILDING FROM I-85

Take I-85 north to Georgia Highway 316 (Lawrenceville/Athens exit). Exit Highway 120 (Lawrenceville/Duluth exit) and turn right. At seventh traffic light, turn right onto Langley Drive. Cross Highway 29 through the traffic light to the 4-way stop sign. The public parking lot is on the left. The Purchasing Division is located in the Administrative Wing-2ND Floor.

pg. 79

ANNUAL SERVICE PROVIDER CONTRACT

RP022-18; ITS Professional Staffing Resource on an Annual Contract This CONTRACT made and entered into this day of , 20__ by and between Gwinnett County, Georgia (Party of the First Part, hereinafter called the "County"), and, (Party of the Second Part, hereinafter called the "Service Provider"). NOW THEREFORE, for and in consideration of the mutual promises and obligations contained herein and under the conditions hereinafter set forth, the parties do hereby agree as follows: 1. TERM: This contract shall commence , for a one year period with one option to renew for an additional one year period. 2. ATTACHMENTS: This Contract shall consist of the Service Provider's bid/proposal and all Invitations to Bid/Proposals including all drawings, specifications, price lists, Instructions to Bidders, General Conditions, Special Provisions, Detailed Specifications, addenda, and change orders issued after execution of the Contract (hereinafter collectively referred to as the "Bid"), which are specifically incorporated herein by reference (Exhibit A). In the event of a conflict between the County's contract documents and the Service Provider’s bid/proposal, the County's contract documents shall control. 3. PERFORMANCE: Service Provider agrees to furnish all skill and labor of every description necessary to carry out and complete in good, firm and substantial, workmanlike manner, the work specified, in strict conformity with the Bid. 4. PRICE: As full compensation for the performance of this Contract, the County shall pay the Service Provider for the actual quantity of work performed. Bid amount shown on Exhibit A is the total obligation of the County pursuant to OCGA section 36-60-13 (a) (3). The fees for the work to be performed under this Contract shall be charged to the County in accordance with the rate schedule referenced in the Bid (Exhibit A). The County agrees to pay the Service Provider following receipt by the County of a detailed invoice, reflecting the actual work performed by the Service Provider. 5. INDEMNIFICATION AND HOLD HARMLESS: Service Provider agrees to protect, defend, indemnify, and hold harmless the COUNTY, its commissioners, officers, agents and employees from and against any and all liability, damages, claims, suits, liens, and judgments, for whatever nature, including claims for contribution and/or indemnification, for injuries to or death of any person or persons, or damage to the property or other rights of any person or persons to the extent arising out of and attributed to the negligent acts, errors, or omissions of the Service Provider. Service Provider's obligation to protect, defend, indemnify, and hold harmless, as set forth hereinabove shall include any matter arising out of any patent, trademark, copyright, or service mark, or any actual or alleged unfair competition disparagement of product or service, or other business tort of any type whatsoever, or any actual or alleged violation of trade regulations. Service Provider further agrees to protect, defend, indemnify, and hold harmless the COUNTY, its commissioners, officers, agents, and employees from and against any and all claims or liability for compensation under the Worker's Compensation Act arising out of injuries sustained by any employee of the Service Provider. 6. TERMINATION FOR CAUSE: The County may terminate this Contract for cause upon ten (10) days prior written notice to the Service Provider of the Service Provider's default in the performance of any term of this Contract. Such termination shall be without prejudice to any of the County's rights or remedies provided by law. 7 TERMINATION FOR CONVENIENCE: The County may terminate this Contract for its convenience at any time upon 30 days written notice to the Service Provider. In the event of the County's termination of this Contract for convenience, the Service Provider will be paid for those

pg. 80

services actually performed. Partially completed performance of the Contract will be compensated based upon a signed statement of completion to be submitted by the Service Provider who shall itemize each element of performance. 8. CONTRACT NOT TO DISCRIMINATE: During the performance of this Contract, the Service Provider will not discriminate against any employee or applicant for employment because of race, creed, color, sex, national origin, age, or disability which does not preclude the applicant or employee from performing the essential functions of the position. The Service Provider will also, in all solicitations or advertisements for employees placed by qualified applicants, consider the same without regard to race, creed, color, sex, national origin, age, or disability which does not preclude the applicant from performing the essential functions of the job. The Service Provider will cause the foregoing provisions to be inserted in all subcontracts for any work covered by this Contract so that such provision will be binding upon each subservice provider, providing that the foregoing provisions shall not apply to contracts or subservice providers for standard commercial supplies of raw materials. 9. ASSIGNMENT: The Service Provider shall not sublet, assign, transfer, pledge, convey, sell or otherwise dispose of the whole or any part of this Contract or his right, title, or interest therein to any person, firm, or corporation without the previous consent of the County in writing. 10. WAIVER: A waiver by either party of any breach of any provision, term, covenant, or condition of this Contract shall not be deemed a waiver of any subsequent breach of the same or any other provision, term, covenant, or condition. 11 SEVERABILITY: The parties agree that each of the provisions included in this Contract is separate, distinct and severable from the other and remaining provisions of this Contract, and that the invalidity of any Contract provision shall not affect the validity of any other provision or provisions of this Contract. 12. GOVERNING LAW: The parties agree that this Contract shall be governed and construed in accordance with the laws of the State of Georgia. This Contract has been signed in Gwinnett County, Georgia. 13. MERGER CLAUSE: The parties agree that the terms of this Contract include the entire Contract between the parties, and as such, shall exclusively bind the parties. No other representations, either oral or written, may be used to contradict the terms of this Contract. (Signatures Next Page)

pg. 81

IN WITNESS WHEREOF, the parties hereto, acting through their duly authorized agents, have caused this CONTRACT to be signed, sealed and delivered.

GWINNETT COUNTY, GEORGIA By:

Charlotte J. Nash, Chairman Gwinnett County Board of

Commissioners

ATTEST: Signature

Diane Kemp, County Clerk Board of Commissioners APPROVED AS TO FORM: Signature Gwinnett County Staff Attorney SERVICE PROVIDER: BY:

Signature Print Name Title ATTEST: Signature Print Name Corporate Secretary (Seal)

pg. 82

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