Océ VarioPrint 135/120/110

Océ VarioPrint 135/120/110 Service Guide

Océ VarioPrint 135/120/110 Service Guide January 2013Revision 3 Page i

Published byCanon U.S.A., Inc.One Canon ParkMelville, NY 11747-33361-800-OK-CANONE-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.comCanon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.comCanon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.comCanon Network Access (CNA) Web site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE VarioPrint 135/120/110.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROMACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OFCONFIDENTIAL INFORMATION.

ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERINGREVISIONS.

REVISION HISTORY

Revision Date Section(s) Details

February 2012 All Release of the Océ VarioPrint 135/120/110 DP Line devices

1 April 2012 VI

Safety notification regarding working with the Developer FrameInstallation Space Requirements Change Addition of Limited SpacerequirementsAddition of a Fuser Belt End of Life DetectionAddition of Wax Mode SettingChanges to the Consumable parts and addition of the TTF DriveRoller

2 August 2012

AllVI. D.VI. R.X. A

Removed the Perfect Binder-C1Update to the safety notification expanded.Updates to the VarioPrint 135/120/110 Consumable parts listRevision to the Specifications for Paper Drawer 3 (supports up to11” x 17”)

3 January 2013 All

Addiiton of PRISMAsync firmware version 2.4Addition of the High Capacity Stacker-F1 and PowerLift.Addition of the Duo Paper Tray-A1Addition of the Removable Hard Disk Drive Kit-C1


Océ VarioPrint 135/120/110 Service Guide January 2013Revision 3 Page ii

COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.

© Canon U.S.A., Inc. 2013. All rights reserved.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of CanonInc.

Océ is a registered trademark of Océ -Technologies B.V.

All other company names and product names may be trademarks or registered trademarks of theirrespective owners, and are hereby acknowledged.

LEGAL NOTICES

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely forreference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. Nopart of this Service Guide may be reproduced or transmitted in any form by any means, electronic ormechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expresslypermitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees toindemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out ofService Provider’s possession, use, or misuse of this Service Guide.

As an authorized Canon dealership for the Océ VarioPrint 135/120/110, you agree that the Océ VarioPrint135/120/110 and its related hardware/software accessories will not be exported from the United Statesexcept in strict accordance with the Export Administration Regulations of the U.S. Department ofCommerce and other U.S. laws and regulations controlling exports from the United States.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the informationand/or specifications contained in it at any time without notice. Additionally, all prices, specifications andavailability dates listed herein are subject to change without notice. The latest version is available onlineat the ISG Central and e-Support websites noted above. Please make certain that you are using the latestversion. Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BELIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSSOF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OFDATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISKDRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGESCAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THELEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICEOF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TOPERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THEPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.


Océ VarioPrint 135/120/110 Service Guide January 2013Revision 3 Page iii

Contents

I. Product Overview and Configuration---------------------------------------------------------------- 1A. Product Overview------------------------------------------------------------------------------------------------------ 1

B. Configuration------------------------------------------------------------------------------------------------------------ 4

II. Features, Accessories and Options------------------------------------------------------------------ 7A. Features------------------------------------------------------------------------------------------------------------------- 7

1. Océ PRISMAsync Controller--------------------------------------------------------------------------------------- 72. Operator Panel -------------------------------------------------------------------------------------------------------- 73. Operator Attention Light--------------------------------------------------------------------------------------------- 84. USB Printing and Scan to USB------------------------------------------------------------------------------------ 85. Scan to File/E-mail-C1 License ----------------------------------------------------------------------------------- 86. Color Scan to File/E-mail-C1 License --------------------------------------------------------------------------- 87. DocBox-C1 License -------------------------------------------------------------------------------------------------- 9

B. Accessory Options ---------------------------------------------------------------------------------------------------- 91. Duplex Color Image Reader Unit-D1 ---------------------------------------------------------------------------- 92. External Paper Input Module-C1---------------------------------------------------------------------------------- 93. Duo Paper Tray-A1--------------------------------------------------------------------------------------------------104. Finisher-AF1 and Saddle Finisher-AF2 ------------------------------------------------------------------------105. Puncher Unit-BQ1 ---------------------------------------------------------------------------------------------------106. High Capacity Stacker-E1 / Stacker Dolly-C1 ----------------------------------------------------------------117. High Capacity Stacker-F1 -----------------------------------------------------------------------------------------118. Paper Folding Unit-F1 ----------------------------------------------------------------------------------------------129. Document Insertion Unit-F1---------------------------------------------------------------------------------------1210. Booklet Trimmer-D1-------------------------------------------------------------------------------------------------1311. Two Knife Booklet Trimmer-A1-----------------------------------------------------------------------------------13

C. System Options--------------------------------------------------------------------------------------------------------131. Océ PRISMAprepare -----------------------------------------------------------------------------------------------132. Océ PRISMAaccess ------------------------------------------------------------------------------------------------143. Remote User Interface-C1 ----------------------------------------------------------------------------------------14

D. Security Options ------------------------------------------------------------------------------------------------------141. E-shredding-C1 ------------------------------------------------------------------------------------------------------142. Removable HD Kit-C1 ----------------------------------------------------------------------------------------------15

E. Remote Support Services ------------------------------------------------------------------------------------------151. imageWARE Remote -----------------------------------------------------------------------------------------------152. Océ Remote Services ----------------------------------------------------------------------------------------------16

F. Customer Expectations Document------------------------------------------------------------------------------16

G. Media Handling Guidelines ----------------------------------------------------------------------------------------16

III. Printer Operation Care --------------------------------------------------------------------------------- 17A. Overview-----------------------------------------------------------------------------------------------------------------17

B. Program Benefits -----------------------------------------------------------------------------------------------------17

C. Program Utilization ---------------------------------------------------------------------------------------------------171. POC Program Enabled---------------------------------------------------------------------------------------------172. POC Program Disabled --------------------------------------------------------------------------------------------18

D. Training ------------------------------------------------------------------------------------------------------------------18

E. Procedure ---------------------------------------------------------------------------------------------------------------18

F. POC Program Actions -----------------------------------------------------------------------------------------------19

G. Operator Replaceable Parts ---------------------------------------------------------------------------------------20

H. POC Program Disabled Functions ------------------------------------------------------------------------------211. Standard Program Alerts ------------------------------------------------------------------------------------------212. Enabling Individually POC Program Functions---------------------------------------------------------------22

I. Service Contract Considerations --------------------------------------------------------------------------------23

J. Operator Safety--------------------------------------------------------------------------------------------------------241. Personal Safety ------------------------------------------------------------------------------------------------------242. Equipment Safety----------------------------------------------------------------------------------------------------24


Océ VarioPrint 135/120/110 Service Guide January 2013Revision 3 Page iv

3. Tool Safety ------------------------------------------------------------------------------------------------------------24

IV. Dealer Sales/Service Authorization ---------------------------------------------------------------- 25

V. Educational Training------------------------------------------------------------------------------------ 25A. Overview-----------------------------------------------------------------------------------------------------------------25

B. Certification-------------------------------------------------------------------------------------------------------------251. Océ VarioPrint DP-Line --------------------------------------------------------------------------------------------252. Océ VarioPrint DP-Line Accessories ---------------------------------------------------------------------------253. Service Manager Training -----------------------------------------------------------------------------------------26

C. Learning Path ----------------------------------------------------------------------------------------------------------261. Océ VarioPrint DP-Line Technician Training Learning Path ----------------------------------------------272. Océ VarioPrint DP-Line Accessories Training Learning Path --------------------------------------------273. Service Manager Training -----------------------------------------------------------------------------------------27

D. Technician Training --------------------------------------------------------------------------------------------------281. Online Modules-------------------------------------------------------------------------------------------------------282. Classroom -------------------------------------------------------------------------------------------------------------293. Prerequisites----------------------------------------------------------------------------------------------------------30

E. Service Materials------------------------------------------------------------------------------------------------------30

F. Training Facilities-----------------------------------------------------------------------------------------------------30

G. Student Feedback and Course Follow-up --------------------------------------------------------------------31

VI. Servicing Notes------------------------------------------------------------------------------------------- 32A. Service and Maintenance Strategy------------------------------------------------------------------------------32

B. Connectivity Checklist ----------------------------------------------------------------------------------------------32

C. Implementation Checklist ------------------------------------------------------------------------------------------32

D. Safety ---------------------------------------------------------------------------------------------------------------------33

E. Power and Plug Requirements -----------------------------------------------------------------------------------33

F. Installation Weight & Dimensions -------------------------------------------------------------------------------34

G. Installation Space Requirements --------------------------------------------------------------------------------37

H. Estimated Installation Times --------------------------------------------------------------------------------------38

I. Environmental Conditions -----------------------------------------------------------------------------------------39

J. PRISMAsync Controller Firmware Upgrade------------------------------------------------------------------401. PRISMAsync Controller System Backup ----------------------------------------------------------------------402. PRISMAsync Controller Firmware Update via the USB Stick --------------------------------------------40

K. International License Management System ------------------------------------------------------------------41

L. PRISMAprepare and PRISMAaccess Activation ------------------------------------------------------------41

M. Recommended System Engineer Requirements -----------------------------------------------------------42

N. Hard Disk Drive Handling ------------------------------------------------------------------------------------------43

O. Fuser Belt End of Life Detection ---------------------------------------------------------------------------------43

P. Wax Mode Setting-----------------------------------------------------------------------------------------------------43

Q. Consumables-----------------------------------------------------------------------------------------------------------44

R. Consumable Parts ----------------------------------------------------------------------------------------------------45

S. Periodically Replacement Parts----------------------------------------------------------------------------------47

T. Printer Operation Care Parts --------------------------------------------------------------------------------------48

U. Special Tools, Solvents & Oils -----------------------------------------------------------------------------------48

V. Soft Counter ------------------------------------------------------------------------------------------------------------49

VII. Suggested End-User Customer Service Offerings -------------------------------------------- 50A. Monthly Copy Volume -----------------------------------------------------------------------------------------------50

B. Limited Warranty Support------------------------------------------------------------------------------------------501. End-User Limited Warranty Conditions ------------------------------------------------------------------------502. Flat - Rate Program -------------------------------------------------------------------------------------------------513. e-Tag -------------------------------------------------------------------------------------------------------------------524. On-Line Limited Warranty Credit Inquiry-----------------------------------------------------------------------54

C. Service Parts Availability-------------------------------------------------------------------------------------------56

VIII. Product Technical Support Offerings ------------------------------------------------------------- 57


Océ VarioPrint 135/120/110 Service Guide January 2013Revision 3 Page v

A. Dealer Support Requirements ------------------------------------------------------------------------------------57

B. Canon USA Support Offerings------------------------------------------------------------------------------------581. Canon USA Technical Support Center -------------------------------------------------------------------------582. Internet Support ------------------------------------------------------------------------------------------------------60

IX. Appendix---------------------------------------------------------------------------------------------------- 62A. Specifications ----------------------------------------------------------------------------------------------------------62

B. High Capacity Stacker-F1 Safety Notification ---------------------------------------------------------------70

C. Warranty -----------------------------------------------------------------------------------------------------------------711. Océ VarioPrint 110/120/135 – Canon Limited Warranty ---------------------------------------------------712. Océ CPR Drum Unit - Canon Limited Warranty--------------------------------------------------------------72

D. List of Tables -----------------------------------------------------------------------------------------------------------73

E. List of Figures----------------------------------------------------------------------------------------------------------74


Océ VarioPrint 135/120/110 Service Guide January 2013Revision 3 Page 1

I. Product Overview and Configuration

A. Product Overview

The Océ (a Canon Group) VarioPrint 135/120/110 Series are Black & White(B&W) print devices that integrates the Océ VarioPrint DP line of printers withCanon finishing and accessory capabilities. Finishing and accessorycapabilities include: stapling, saddle finishing, hole punching, booklettrimming, high capacity stacking, document insertion, paper folding, scanning(B&W and color), and book binding.

As part of the VarioPrint DP Line, the VarioPrint 135/120/110 printers includethe Océ DirectPress technology that prints high-quality images consistentlyon a wide range of media. Océ DirectPress converts digital data into a tonerimage in a single step. This compact process is unaffected by temperature,static or humidity. Therefore this process offers a stable performance andquality without producing ozone or toner waste.

The Océ PRISMAsync Controller included with the Océ VarioPrint135/120/110 print devices enables the end-user to define media and colorsettings once and use them throughout the printing process. The OcéPRISMAsync Controller is capable of operating in both a Windows andMacintosh environment and handling multiple complex print jobs. TheOperator Panel allows the end-user to view and access job information,manage print jobs, monitor the status of print jobs, and monitor the status ofthe VarioPrint print device.

The VarioPrint 135/120/110 series includes the following configurations:

The VarioPrint 135, a Segment 6 device that prints and copies B&Wsheets at speeds of up to 135 ipm (images per minute)

The VarioPrint 120, a Segment 6 device that prints and copies B&Wsheets at speeds of up to 120 ipm

The VarioPrint 110, a Segment 6 device that prints and copies B&Wsheets at speeds of up to 110 ipm

The VarioPrint 135/120/110 series fit the light to mid production market andare intended for:

In-plant CRD facilities that need to maintain control over printing costs,quality, and turnaround time.

Commercial printers looking to expand their services and revenueopportunities, while offering customers exceptional print quality.

Print for Pay characterizes the core work of the Quick Print market asdefined by its typical document applications and outputs.

The VarioPrint 135/120/110 series are capable of communicating via theARCnet (Attachable Resource Computer Network) communication cable toconnect ARCnet compatible finishers and accessories to the VarioPrint mainengine. The ARCnet communication cable provides a reliable, efficientcommunication between the main unit and the accessories withoutcommunication delay through the long distances the many accessories maybe connected.



Table 1 - Model Comparison Chart

Item VarioPrint 135 VarioPrint 120 VarioPrint 110

Maximum Print Speed(LTR)0F

1

Duplex Up to 135 ipm Up to 120 ipm Up to 110 ipm

Simplex Up to 120 ipm Up to 110 ipm Up to 100 ipm

First copy out time Up to 3.9 seconds (Simplex)

First print out time Up to 5.1 seconds (Simplex, ripped)

Scan Speed (BW/Color) (LTR, 300 dpi) 120/120 ipm (Simplex, Duplex)

Warm-Up Time2.5 - 4.5 minutes, depending on amount of toner in thecleaner

Power Requirements Main Engine 208-240V, 50/60Hz , 20A

Plug Type NEMA 6-20P

Resolution

Engine 600 x 2400 dpi

PrintPCL: 600 x 600 dpi (dots per inch) 125 Grey Levels)Adobe PostScript 3: 1,200 x 1,200 dpi, 600 x 2400 dpi(200 Gray Levels)

Copy 600 x 1,200 dpi (200 Grey Levels)

Registration +/- 0.5mm

Sleep Mode 38 W

RoHS Compliance YES

Operator Panel Standard

Toner YieldUp to 48,000 (LTR) impressions per bottle (at 6%coverage) (up to 96,000 (LTR) impression per package)(each package contains two toner bottles)

Paper Handling

Standard / Maximum Paper Capacity 4,000 / 8,600 sheets (LTR)

Maximum Paper Size 12” x 19.2”

Maximum Paper Weight Up to 110 lb bond cover (300 g/m²)

AvailablePaper SupplyOptions

Main Unit Paper Drawers(Standard)

up to 4,000 sheets (LTR)

e-PIM (Optional) up to 4,600 sheets (LTR)

MediaPlain, Transparency, Tabs, Self Adhesives, TexturedPaper, Die Cuts, Carbonless (NCR) Paper, Pre-printedpaper

1 Print speed may vary based on device configuration and job parameters such as Insert, Mixed Media, Mixplex job, etc.



Table 1 – Model Comparison Chart (Continued)

Accessories and Finishing

Duplex Color Image Reader Unit-D1 Standard

Document Insertion Unit-F1 Optional

High Capacity Stacker-E12

Optional (Up to 2 units)

High Capacity Stacker-F1 Optional (Up to 2 units)

Finisher-AF13

Optional

Saddle Finisher-AF23

Optional

Booklet Trimmer-D14

Optional

Two-Knife Booklet Trimmer-A14, 5

Optional

Paper Folding Unit-F1 Optional

Puncher Unit-BQ1 Optional

System Connectivity

PRISMAsync Controller Standard

2 High Capacity Stacker-E1 includes one Stacker Dolly3 Finisher-AF1 and Saddle Finisher-AF2 cannot be installed simultaneously4 Saddle Finisher-AF2 must be installed5 Booklet Trimmer-D1 must be installed



B. Configuration

Two components must be selected to order a VarioPrint product. The MainEngine Base Model Set and a license for the model speed. The model speedis available with or without the Printer Operation Care program enabled onthe device.

Note: All configurations shown are for reference purposes only and aresubject to change without notice. Please refer to the Dealer Price List on theISG Central Website for the most up-to-date Item Numbers.

Table 2 – Configuration

Item Item Number6

Configuration shown is Main Unit with Finisher-AF1, Puncher Unit-BQ1, Operator Panel andOperator Attention Light

VarioPrint DP Line Main Engine Base Model Set 6F

78116B004AA

Print Engine Standard Speed License

VarioPrint DP Line 135 Base License set with Printer Operation Care 7F

86071B008AA

VarioPrint DP Line 120 Base License set with Printer Operation Care8

6071B009AA

VarioPrint DP Line 110 Base License set with Printer Operation Care 8F

96071B010AA

VarioPrint DP Line 135 Base License set without Printer Operation Care 9F

106071B011AA

VarioPrint DP Line 120 Base License set without Printer Operation Care10

6071B012AA

VarioPrint DP Line 110 Base License set without Printer Operation Care 10F

116071B013AA

6 Item Numbers and Part Numbers are subject to change without notice.7 Includes: 2 x 1,500 sheet paper drawers, 2 x 500-sheet paper drawers, VarioPrint DP Line Main Engine, PRISMAsync

Controller, Operator Panel, Duplex Color Image Reader Unit-D1, one 208V/60 Hz power cord, VarioPrint DP-LINE InstallationKit and Starter Kit-C1.

8 Includes: VarioPrint DP Line Engine Base License, Scan to file/e-mail-C1 license, Scheduler-C1 license, PCL6 High Speed-C1license, Postscript 3/PDF High Speed-C1 license.

9 Includes: VarioPrint DP Line Engine Base License, Scan to file/e-mail-C1 license, Scheduler-C1 license, PCL6 StandardSpeed C1 license, Postscript 3/PDF Standard Speed-C1 license.

10 Includes: VarioPrint DP Line Engine Base License, Full Service Kit-A1 license, Scan to file/e-mail-C1 license, Scheduler-C1license, PCL6 High Speed-C1 license, Postscript 3/PDF High Speed-C1 license.

11 Includes: VarioPrint DP Line Engine Base License, Full Service Kit-A1 license, Scan to file/e-mail-C1 license, Scheduler-C1license, PCL6 Standard Speed-C1 license, Postscript 3/PDF Standard Speed-C1 license.



Table 3 – Hardware Accessories

Hardware Accessory Options

Item Item Number6

External Paper Input Module-C1 Kit 8117B011AA

Covers NO EPIM-C1 6083B001AA

Duo Paper Tray-A1 8117B002AA

Finisher-AF1 2893B002AB

AF1 Kit-C111F

126087B001AA

Saddle Finisher-AF2 2894B002AB

Puncher Unit-BQ1 5580B002AA

Booklet Trimmer-D1 2898B001AC

Two-Knife Booklet Trimmer-A1 2827B002AA

High Capacity Stacker-E1 2876B002AC

Stacker Dolly-C1 2885B001AA

High Capacity Stacker-F1 7168B001BA

PowerLift for High Capacity Stacker-F1 5418B001AA

HCS-F1 end module cover 7168B008BA

Document Insertion Unit-F1 2886B002AA

Paper Folding Unit-F1 2888B001AC

Copy Control Device-C1 6079B001AA

Operator Attention Light-C1 6080B001AA

Section 508-1-C1 6086B001AA

Section 508-2-C1 6086B002AA

6 Item Numbers and Part Numbers are subject to change without notice.

12 Power cord provides power to the Finisher-AF1 from the Main Engine. The AF1 Kit-C1 can be installed when Finisher-AF1 isthe only finishing option in the configuration.



Table 4 – Print Engine and Controller System Options

Print Engine and Controller System Options

Item Item Number6

DocBox-C1 5868B001AA

Color scan to file/e-mail-C1 5870B001AA

Remote User Interface-C1 5871B001AA

Multiple Queue-C1 5873B001AA

Streaming-C1 5874B001AA

Accounting-C1 5877B001AA

E-shredding-C1 5878B001AA

DP Link-C1 5876B001AA

KDK Link-C1 5880B001AA

Microsoft XPS Standard Speed-C1 5883B001AA

Microsoft XPS High Speed-C1 5886B001AA

Chinese Simpl PS3 Fonts-C1 5887B001AA

Chinese Trad PS3 Fonts-C1 5888B001AA

Japanese PS3 Fonts-C1 5889B001AA

Korean PS3 Fonts-C1 5890B001AA

Removable HD Kit-C1 6082B001AA


Table 5 – Consumables

Consumables

Item Item Number6

Staple-N1 (For Finisher-AF1, Saddle Finisher-AF2) 1007B001AA

Staple-P1 (For Saddle Finisher-AF2) 1008B001AA

VarioPrint DP LINE POC Kit 5893B001AA


Table 6 – Toner and Drum

Toner and Drum

Item Item Number6

VarioPrint DP-LINE Toner 6117B005AA

VarioPrint DP-LINE DRUM UNIT US 6013B001AA


Océ VarioPrint 135/120/110 Service GuideRevision 3

II. Features, Accessories and Options

A. Features

1. Océ PRISMAsync Controller

The VarioPrint 135/120/110PRISMAsync controller. The PRISMAsuser to define all media and color settings once and use them throughoutthe prepress and printing process. Capable of operating in both Windowsand Macintosh environments the PRISMAsync controller is capable ofhandling multiple complex color print jobs. The graphical user interfaceincludes a job scheduler to display every queued job, providing anoverview of work scheduled for the day. The Océ PRISMAsync controllerruns on a Windows 7 Operating System and 2 GHz processor, aHDDs, and 2 GB of memory.

Benefits of the Océ PRISMAsync Controller:

Fully integrated digital frontmanagement

Task-based and unified workflow for efficient resource allocation Media handling with media Efficient productivity with unique scheduling tool Considerable processing power Advanced intelligent color management for high

2. Operator Panel

The VarioPrint 135/120/110Super VGA highinterface that utilizes large ontechnician accessibility.


Service Guide

Features, Accessories and Options

PRISMAsync Controller

VarioPrint 135/120/110 Series is integrated with the OcéPRISMAsync controller. The PRISMAsync controller enables the enduser to define all media and color settings once and use them throughoutthe prepress and printing process. Capable of operating in both Windowsand Macintosh environments the PRISMAsync controller is capable of

iple complex color print jobs. The graphical user interfaceincludes a job scheduler to display every queued job, providing anoverview of work scheduled for the day. The Océ PRISMAsync controllerruns on a Windows 7 Operating System and 2 GHz processor, a

GB of memory.

Benefits of the Océ PRISMAsync Controller:

Fully integrated digital front-end provides intuitive productionmanagement

based and unified workflow for efficient resource allocationMedia handling with media-driven operationEfficient productivity with unique scheduling toolConsiderable processing powerAdvanced intelligent color management for high-quality documents

Operator Panel

VarioPrint 135/120/110 Series is integrated with an Operator PanelA high-resolution TFT screen with a unique graphical user

utilizes large on-screen buttons. for end-user and servicetechnician accessibility.

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January 2013Page 7

Series is integrated with the Océync controller enables the end-

user to define all media and color settings once and use them throughoutthe prepress and printing process. Capable of operating in both Windowsand Macintosh environments the PRISMAsync controller is capable of

iple complex color print jobs. The graphical user interfaceincludes a job scheduler to display every queued job, providing anoverview of work scheduled for the day. The Océ PRISMAsync controllerruns on a Windows 7 Operating System and 2 GHz processor, a 160 GB

end provides intuitive production

based and unified workflow for efficient resource allocation

quality documents

Series is integrated with an Operator Panel awith a unique graphical user

user and service



The Operator Panel allows the end-user to view and access jobinformation, manage print jobs, monitor the status of print jobs, andmonitor the status of the VarioPrint. In addition, with the touch of a buttonthe end-user has the ability to stop the VarioPrint engine or place theengine into a sleep mode. The service technician has access to view andmanage system information.

The Operator Panel supports a USB interface for memory mediaintegration and device support. The DocBox-C1 license installed on thePRISMAsync controller provides operators with a comprehensive meansto store, group, edit and reprint jobs. The DropBox editing options are asubset of the PRISMAprepare job preparation software.

3. Operator Attention Light

The Optional Operator Attention Light is mounted on top of the VarioPrintand helps the end-user monitor the status of the VarioPrint from adistance.

The light’s colors match the printer status displayed on the dashboard ofthe Operator Panel.

Red - The machine has stopped. Operator attention is required. (i.e. arequired media type is not available or an error has occurred.)

Orange - The machine will stop soon (i.e. required media is low).Operator attention is required soon. The orange light illuminates whenthe machine reaches a specified warning time. The warning time can beset by the end-user in the “System” view of the operator panel.

Green - The machine is busy printing. Operator attention is not required. No color - The machine is idle. There are no jobs scheduled for printing.

4. USB Printing and Scan to USB

If a USB storage device is connected to the Operator Panel the ‘USBReady’ and ‘Scan to USB’ buttons are active. USB printing is available asa standard function. Scan-to-USB (as all scan-to-file functionality) isenabled when the Scan to File/E-mail-C1 license is installed.

5. Scan to File/E-mail-C1 License

A license, available as standard, to enable the end-user to scan B&Wdocuments to a file or scan B&W documents to e-mail.

6. Color Scan to File/E-mail-C1 License

An optional license to enable the end-user to scan color documents to afile or scan color documents to e-mail. The Scan to File/E-mail-C1License is required to install the Color Scan to File/E-mail-C1 license.


7. DocBox-C1 License

The optionalcomprehensive means to store, group, edit and reprintoptions available in DoxBoxpreparation software.

When installed, the DocBoxwhich can support multiple jobs each. A DocBox (created with a uniquename) can be secures with a PIN(print jobs and sDocBox .

Basic features of the

Carry out advanced job preparation actions. Correct settings when the proof print is not co

the print quality or layout of a document. Combine analogue documents with digital documents. Store jobs that must be reprinted regularly

B. Accessory Options

1. Duplex Color Image

The Duplex Color Image Reader UnitScanner with an aUnit-D1 will scanresolution of 600

The Duplex Color Image Reader Unitipm and accepts originals in weights from 14g/m2).

2. External Paper Input Module

The External Paper Input Modulepaper module for thefour paper drawersPaper Drawershold up to 1,700 sheetsmaximum capacityVarioPrint 135/120/110 withcapacity of up to


Service Guide

C1 License

optional DocBox functionality provides operators with acomprehensive means to store, group, edit and reprint jobs

available in DoxBox are a subset of the PRISMAprepare jobpreparation software.

When installed, the DocBox–C1 license supports multiple DocBoxeswhich can support multiple jobs each. A DocBox (created with a uniquename) can be secures with a PIN. A DocBox can contain several Jobs

and scan jobs). Each job can be edited and stored within the

Basic features of the DocBox functionalities:

arry out advanced job preparation actions.orrect settings when the proof print is not correct, for example change

the print quality or layout of a document.ombine analogue documents with digital documents.tore jobs that must be reprinted regularly (examples: reports or books

ry Options

Duplex Color Image Reader Unit-D1

ex Color Image Reader Unit-D1 is a Single Pass Duplexwith an automatic document The Duplex Color Image Reader

will scan B&W or Color originals up to 11” x 17” at a maximumresolution of 600 dpi and has a capacity of 300 sheets.

x Color Image Reader Unit-D1 operates at speeds up toand accepts originals in weights from 14 – 80 lb cover (52

External Paper Input Module-C1

External Paper Input Module Deck-C1 (ePIM-C1)paper module for the VarioPrint 135/120/110 devices. Thefour paper drawers that will hold any supported media for thePaper Drawers 1 and 2 hold up to 600 sheets each and Tray

00 sheets each (@ 80 g/m2 all sheet sizes)maximum capacity of up to 4,600 sheets (@ 80 g/m2 all sheet sizes)VarioPrint 135/120/110 with an ePIM-C1 attached has a maximum

up to 8,600 sheets (@ 80 g/m2).

/110 Service Guide

January 2013Page 9

operators with ajobs. The editing

are a subset of the PRISMAprepare job

C1 license supports multiple DocBoxeswhich can support multiple jobs each. A DocBox (created with a unique

. A DocBox can contain several Jobs). Each job can be edited and stored within the

rrect, for example change

reports or books).

a Single Pass DuplexDuplex Color Image Reader

originals up to 11” x 17” at a maximum

operates at speeds up to 120cover (52 – 216

C1) is an optional. The ePIM-C1 has

that will hold any supported media for the VarioPrint.00 sheets each and Trays 3 and 4

all sheet sizes) providing aall sheet sizes). The

attached has a maximum



3. Duo Paper Tray-A1

The optional Duo Paper Tray-A1 for the ePIM-C1 replaces componentswithin Tray 3 and Tray 4 to increases the capacity of the paper trays to upto 3,300 sheets per tray (@ 80 g/m2 LTR).

An ePIM-C1 with a Duo Paper Tray-A1 installed in Tray 3 and Tray 4 hasa maximum capacity of up to 7,800 sheets (@ 80 g/m2). The VarioPrint135/120/110 with an ePIM-C1 attached (utilizing a Duo Paper Tray inTray 3 and Tray 4) has a maximum capacity of up to 11,800 sheets (@80 g/m2).

Notes:

1. One (1) Duo Paper Tray-A1 supports one (1) paper tray2. When the Duo Paper Tray-A1 is installed, only Letter size sheets can

be used in the tray.3. Once a paper tray has been converted using the Duo Paper Tray-A1,

the Paper tray cannot be converted back to use multiple size sheets.4. The VarioPrint 135/120/110 requires PRISMAsync Firmware 2.4 to

use the Duo Paper Tray-A1.

4. Finisher-AF1 and Saddle Finisher-AF2

The Finisher-AF1 and Saddle Finisher-AF2 stack up to 5,000 sheets(3,000 LTR for upper tray and 2,000 LTR for lower tray) and supportspaper weights of 52-300gsm. The Saddle Finisher-AF2/Finisher-AF1staples up to 100 sheets with cut staples.

The Saddle Finisher-AF2 includes Saddle Stitch Booklet Finishing forbooklets of up to 25-sheets (up to 100 pages).

These Finishers have the ability to V-fold up to 5-sheets without the useof staples. With the Puncher Unit-BQ1 installed in the Saddle Finisher-AF2/Finisher-AF1, 2-hole and 3-hole punch capability is added to thefinisher. The Saddle Finisher-AF2 and Finisher-AF1 cannot be installedat the same time.

5. Puncher Unit-BQ1

The Puncher Unit-BQ1 provides 2-hole and 3-hole punch capability forpaper stocks from 14 lb Bond to 73 lb Cover. This option supports 2-hole punch for LGL and LTR-R paper and 3-hole punch for 11" x 17" andLTR. The Puncher Unit-BQ1 is installed internally within the Finisher-AF1or Saddle Finisher-AF2. The finisher’s paper path has sensors to detectthe sides of paper for accurate hole punching.


6. High Capacity Stacker

The High Capacity Stackerdevice provideslarge size paper or up to 10,000 sheets of Letter sized paper are stackedas two rows on the Stacker Dolly

The High Capacity Stackeron top. The Stacker neatly stacks all supported stock on the removableStacker Dolly-transport large amounts of output to offstackers may be connected at the same timesheets to up to 20,000 sheets.

7. High Capacity Stacker

The High Capacity Stackerto 6,000 sheets (LTR (80 g/mTray and up to 3,000 shsheets located on

Prints from the Main Unit arestack tray. The completed stack is automaticallyan external eject tray, wherestacker can continue to receive prints on the internal Stack Tray while theEject Tray is extended waiting for an operator to collect the stack.

Up to two (2) stackers may be connected at the same time,the number of sheets to up to 12,000 sheets.

An optional Document Finishing Device (DFD) interface allows the HighCapacity Stacker to connectDFD will allow the Main Unit to communicate with theto improve efficiency, productivity and reduce jams and errors betweenthe Main Unit and the finishers. Supportedavailable separately.

The optional PowerLift is a battery powered device for lifting and movingpaper stacks from the


Service Guide

High Capacity Stacker-E1 / Stacker Dolly-C1

The High Capacity Stacker-E1 option for the VarioPrint 135/120/110provides users large stacking capabilities. Up to 5,000 sheets of

large size paper or up to 10,000 sheets of Letter sized paper are stackedas two rows on the Stacker Dolly-C1 inside the Stacker.

The High Capacity Stacker-E1 includes a 1,000 sheet proof tray locaon top. The Stacker neatly stacks all supported stock on the removable

-C1. This rolling removable dolly makes it simple totransport large amounts of output to off-line finishing devices. Twostackers may be connected at the same time increasing

to up to 20,000 sheets.

High Capacity Stacker-F1

The High Capacity Stacker-F1 provides large stacking capabilities of upto 6,000 sheets (LTR (80 g/m2)) (up to 3,000 sheets on the internal StackTray and up to 3,000 sheets on the external Eject Tray) with up to

located on a Top Tray.

from the Main Unit are stacked up to 3,000 sheetsstack tray. The completed stack is automatically ejected from the unitan external eject tray, where an operator can collect thestacker can continue to receive prints on the internal Stack Tray while theEject Tray is extended waiting for an operator to collect the stack.

stackers may be connected at the same time,e number of sheets to up to 12,000 sheets.

Document Finishing Device (DFD) interface allows the HighCapacity Stacker to connect with select third-party (OEM) finishers.DFD will allow the Main Unit to communicate with the thirdto improve efficiency, productivity and reduce jams and errors betweenthe Main Unit and the finishers. Supported third-party finishers will beavailable separately.

ptional PowerLift is a battery powered device for lifting and movingfrom the Eject Tray of the High Capacity Stacker

/110 Service Guide

January 2013Page 11

VarioPrint 135/120/110users large stacking capabilities. Up to 5,000 sheets of

large size paper or up to 10,000 sheets of Letter sized paper are stacked

E1 includes a 1,000 sheet proof tray locatedon top. The Stacker neatly stacks all supported stock on the removable

This rolling removable dolly makes it simple toline finishing devices. Two

ncreasing the number of

F1 provides large stacking capabilities of up(up to 3,000 sheets on the internal Stack

eets on the external Eject Tray) with up to 200

,000 sheets on the internalejected from the unit to

an operator can collect the stack. Thestacker can continue to receive prints on the internal Stack Tray while theEject Tray is extended waiting for an operator to collect the stack.

stackers may be connected at the same time, increasing

Document Finishing Device (DFD) interface allows the Highparty (OEM) finishers. The

third-party finisherto improve efficiency, productivity and reduce jams and errors between

finishers will be

ptional PowerLift is a battery powered device for lifting and movingHigh Capacity Stacker-F1 to a



work surface or an off-line finishing device. The PowerLift includesspecially designed pallets for placing the stack on a work surface. ThePowerLift has a maximum lifting weight of up to 175 lb.

Notes:

1. The VarioPrint 135/120/110 requires PRISMAsync Firmware 2.4 touse the High Capacity Stacket-F1.

2. The High Capacity Stacker-F1 and the High Capacity Stacker-E1cannot be installed at the same time.

3. To sell the High Capacity Stacker-F1 and receive technical support,the Servicing Dealer must have at least two (2) Service Technicianscomplete the online update course for the High Capacity Stacker-F1.Refer to the Canon USA e-Support Training Center for details.

IMPORTANT

Canon USA highly recommends that service technicians provideadministrators/operators with safety instructions using the "ImportantNotification of High Capacity Stacker-F1" sheet (See Appendix). Thenotification sheet is included with the High Capacity Stacker-F1 and isavailable in the Service Manual.

8. Paper Folding Unit-F1

The Paper Folding Unit-F1 enables the user to Z-fold, C-fold, Zigzag-fold,and Double Parallel-fold paper for businesses that require letters,invoices, or brochures to be folded. The Paper Folding Unit-F1 is installedin before the Saddle Finisher-AF1/Finisher-AF2.

9. Document Insertion Unit-F1

This Document Inserter Unit-F1 provides users the ability to insert pre-printed cover sheets or insert sheets for binding. There is an upper trayand a lower tray with each having a capacity of up to 200 sheets. TheDocument Insertion Unit-F1 supports Plain Paper, or Tab paper, paperweights of 14 lb bond to 110 lb cover and a paper size of 7.2” x 7.2” to13”x19.2”. This unit can be installed with both the Finisher-AF1 andSaddle Finisher-AF2.

Note: productivity will slow down while using this accessory.



10. Booklet Trimmer-D1

This accessory attaches to the Booklet Tray of the Saddle Finisher-AF2and provides front trimming of saddle-stitch bookbinding jobs. TheFinisher-AF2 can trim up to 100 pages (approximately 25 sheetsquartered) to deliver a flush, even edge. Once the booklets are trimmed,they are delivered to an output tray through a conveyor belt, with aloading capacity of up to 30 books (equivalent to 750 two-sided pages).

11. Two Knife Booklet Trimmer-A1

When the optional Booklet Trimmer-D1 is attached to the optional Two-Knife Booklet Trimmer-A1 users can trim the front edge and top/bottomedges of saddle-stitched prints for a neat output.

C. System Options

1. Océ PRISMAprepare

The optional Océ PRISMAprepare is a job preparation client applicationfor document make-ready. PRISMAprepare can be used to collect andcombine PDF documents from a variety of digital and analog sources intoone document. PRISMAprepare can be used to clean up pages fromdigital or hard copy sources, enhance documents, assign mediaattributes, create inserts, or optimize image color brightness andsaturation.

PRISMAprepare allows the end-user to preview the preparation processon screen, eliminating the need for hard copy proofing. The integratedcolor management capabilities enable the end-user to modify colorbrightness and saturation, replace, change or modify colors and accessPANTONE Matching System and HKS12F

13 spot color libraries.

PRISMAprepare is device-independent. The end-user can print PDF filesto any device.

Adobe Acrobat Version 9 or Version 10 must be installed on eachPersonal Computer (PC) that will utilize a license of OcéPRISMAprepare.

13 HKS is an abbreviation of three German color manufacturers: Hostmann-Steinberg Druckfarben, Kast + Ehinger Druckfarben,and H. Schmincke & Co.



2. Océ PRISMAaccess

The optional Océ PRISMAaccess is a job submission and printmanagement application for a print shop or print room. The OcéPRISMAaccess job submission and print management applicationenables end-user customers to submit jobs to a print room directly fromtheir desktops via a web interface, downloadable driver or e-mail.Communication features include automated e-mail notification and apersonalized overview of jobs in production to update the end-usercustomer on the status of orders.

Adobe Acrobat Version 9 or Version 10 must be installed on each PC thatwill utilize a license of Océ PRISMAaccess.

3. Remote User Interface-C1

The Remote User Interface license enables the end-user to access thestatus window of the Océ PRISMAsync controller remotely from anycomputer in the same network. The remote viewer is accessed by typing‘http://[printer name or IP address]/remoteinfo’ in the address bar of aninternet browser. The remote information provided includes:

The current engine status, displaying the same status bar visible on theOperator Panel.

A fixed timeline of 30 minutes with a moving bar below showing the timeleft for all scheduled print jobs to be finished.

D. Security Options

1. E-shredding-C1

The E-shredding software license allows the end-user to securely erasejobs from the VarioPrint 135/120/110 Series and the Océ PRISMAsynccontroller. This prevents unauthorized people from accessing deletedjobs. This functionality is interesting for government institutions, law firmsand other customers with an increased demand for data security.Available erase options within e-shredding are:

Gutmann - All jobs on the VarioPrint 135/120/110 Series and the OcéPRISMAsync controller are erased in 35 overwrite passes.

US DOD 5220.22m, 8-306.d - All jobs on the VarioPrint 135/120/110Series and the Océ PRISMAsync controller are erased in three (3)overwrite passes.

Custom - The end-user can define the number of overwrite passesmanually.

Note: e-shredding will impact product performance. Depending onthe e-shredding settings (number of overwrites) and thecomplexity of the processed job data, an impact of 10% to 40%can be expected on product performance.



2. Removable HD Kit-C1

The optional Removable HD Kit-C1 provides the end-user with the abilityto physically remove the Hard Drive from the PRISMAsync Controller.This option provides another layer of data security for governmentagencies and corporate enterprises that need to ensure that data storedon the hard disk is physically secured when the unit is not in use.

Customers with concerns about data security may want to considerhaving a Removable HD Kit-C1 available that only contains the machinesystem software. The technician would utilize this HDD duringmaintenance visits.

Note: The VarioPrint 135/120/110 requires PRISMAsync Firmware 2.4 touse the Removable HD Kit-C1.

E. Remote Support Services

1. imageWARE Remote

imageWARE Remote is a service available from Canon U.S.A., Inc.(Canon USA), to optimize the billing and service workflow of Canon, Océand third party devices managed by dealerships. This service enablesdealerships to anticipate service needs of the VarioPrint and track billinginformation without the need to send a service technician on-site.imageWARE Remote is available to servicing dealers at no charge.

To utilize imageWARE Remote with the VarioPrint series the customermust install the Canon imageWARE Enterprise Management Console13F

14

application and the Remote Diagnostic System Plug-in add-on applicationto a server in the customer’s network. The applications must also haveaccess to the internet.

The Remote Diagnostic System Plug-in retrieves meter readings andsupplies usage data (for toner) from the VarioPrint 135/120/110 devicesand sends the data to the imageWARE Remote Universal Gateway(UGW) server. The plug-in can also be used to register devices to theUGW.

The servicing dealer can view and/or download meter reading andsupplies usage data (as a Comma Separated Value file) from the UGWweb portal. Additionally, meter reading and supplies usage data can bedownloaded directly to the back-end database of the servicing dealerusing the imageWARE Remote integration applications (for e-automateand OMD Vision).

The imageWARE Enterprise Management Console and the RemoteDiagnostic System Plug-in are available at no charge from the Canon e-Support Center Website.

See the imageWARE Remote Software Solutions Guide andimageWARE Enterprise Management Console Software Solutions Guidefor more details.

14 imageWARE Enterprise Management Console is a web-based network device management utility that enables centralizedinstallation and management of Canon and non-Canon network devices.


2. Océ Remote Services

Océ Remote Services are embedded remote functions for the OcéVarioPrint 135/120/110 devices to provide the servicing dealer withdiagnostics, device meter readings and software updates. Océ RemoteServices requires a lice

Océ Remote Services is not available at this time.evaluating the capabilities of Océ Remote Services fordealer service organizations.

F. Customer Expectations Document

Canon USA offers Dealers a Customer Expectatifeatures and capabilities of the Canon VarioPrint 135/120/110 device. Thisdocument was developed to assist Canon USA dealers as part of their presale, and pre-installation planning process to potential customers to helpclarify the requirements and responsibilities associated with owning andoperating an VarioPrint 135/120/110 device.

Canon USA recommends that customers interested in purchasing theVarioPrint 135/120/110 device have, and familiarize themselves with theinformation in the Customer Expectations Document prior to making theirpurchase.

Each model in the series will have its own Customer Expectations Documentand can be found on the Canon USA e

G. Media Handling Guidelines

A Media Guide with detailedfor download frominformation such as:

Acceptable paper Paper specifications Acceptable storage and print cond

CAUTION

If non-recommended ink or drying powder, not suitable for digital printing, isused to create preprinted media, damage to important parts of the printingsystem (including the drumcan seriously deteriorate. This can result in increased downtime andadditional service costs. To ensure optimal performance on preprinted media,access the preprinted media guidelines

15 VarioPrint DP-LINE DRUM UNIT US. Part Number 6013B001A


Service Guide

Océ Remote Services

Océ Remote Services are embedded remote functions for the OcéVarioPrint 135/120/110 devices to provide the servicing dealer withdiagnostics, device meter readings and software updates. Océ Remote

requires a license to activate.

Océ Remote Services is not available at this time. Canon USA isevaluating the capabilities of Océ Remote Services fordealer service organizations.

Customer Expectations Document

Canon USA offers Dealers a Customer Expectations Document that containsfeatures and capabilities of the Canon VarioPrint 135/120/110 device. Thisdocument was developed to assist Canon USA dealers as part of their pre

installation planning process to potential customers to helpthe requirements and responsibilities associated with owning and

operating an VarioPrint 135/120/110 device.

Canon USA recommends that customers interested in purchasing theVarioPrint 135/120/110 device have, and familiarize themselves with the

tion in the Customer Expectations Document prior to making their

Each model in the series will have its own Customer Expectations Documentand can be found on the Canon USA e-Support website.

Media Handling Guidelines

with detailed information on recommended mediafrom the ISG Central Website. The Media Guide includes

such as:

Acceptable paperPaper specificationsAcceptable storage and print conditions

recommended ink or drying powder, not suitable for digital printing, isused to create preprinted media, damage to important parts of the printingsystem (including the drum14F

15) may occur, or the digital printing performanceeriously deteriorate. This can result in increased downtime and

additional service costs. To ensure optimal performance on preprinted media,preprinted media guidelines available at the ISG Central

LINE DRUM UNIT US. Part Number 6013B001AA

/110 Service Guide

January 2013Page 16

Océ Remote Services are embedded remote functions for the OcéVarioPrint 135/120/110 devices to provide the servicing dealer withdiagnostics, device meter readings and software updates. Océ Remote

Canon USA isevaluating the capabilities of Océ Remote Services for future use in

ons Document that containsfeatures and capabilities of the Canon VarioPrint 135/120/110 device. Thisdocument was developed to assist Canon USA dealers as part of their pre-

installation planning process to potential customers to helpthe requirements and responsibilities associated with owning and

Canon USA recommends that customers interested in purchasing theVarioPrint 135/120/110 device have, and familiarize themselves with the

tion in the Customer Expectations Document prior to making their

Each model in the series will have its own Customer Expectations Document

information on recommended media is availableMedia Guide includes

recommended ink or drying powder, not suitable for digital printing, isused to create preprinted media, damage to important parts of the printing

) may occur, or the digital printing performanceeriously deteriorate. This can result in increased downtime and

additional service costs. To ensure optimal performance on preprinted media,ISG Central Website.



III. Printer Operation Care

A. Overview

The Printer Operation Care (POC) program for the Océ VarioPrint135/120/110 products enables the customer to perform limited service on theOcé VarioPrint 135/120/110 products. In addition to changing toner, the end-user operator is able to replace the separation feed rollers, heat exchangefoil, and the spiral cleaner as required based on the part life and service alertsdisplayed on the Operator Panel. Canon USA, highly recommends utilizingthe POC program as a method to maintain machine uptime and reduceservice technician labor costs. See the Suggested Maintenance AgreementRates Section for details.

B. Program Benefits

The POC program provides an opportunity to increase customer satisfactionwith the VarioPrint 135/120/110 series by providing customers with greatercontrol over machine uptime and productivity.

Active maintenance by the customer benefits the service organization byreducing work and travel time for the service technician. A reduction in laborand travel will enable the service technician to focus on other machines thatmay require greater attention and time.

C. Program Utilization

The customer has the option to purchase the Océ VarioPrint 135/120/110products configured with the POC program or to purchase the Océ VarioPrint135/120/110 products configured without the POC program. There are sixpackages available (see Configuration, page 4):

VarioPrint 135 with Printer Operation Care VarioPrint 120 with Printer Operation Care VarioPrint 110 with Printer Operation Care VarioPrint 135 without Printer Operation Care VarioPrint 120 without Printer Operation Care VarioPrint 110 without Printer Operation Care

1. POC Program Enabled

A VarioPrint 135/120/110 purchased with the POC program, does notrequire additional software. If the servicing dealer and customer chooseto perform POC, the customer must order the VarioPrint DP LINE POCKit-A1 (available for purchase). The kit contains the three (3) POCprogram parts and two (2) tools required for the POC program (see(Table 5, Page 21). The servicing dealer as part of the ServiceMaintenance Agreement should provide additional parts.

Should the servicing dealer and/or customer choose to suspendutilization of the POC program, either temporarily or permanently (makingthe service technician responsible for all of the required service), CanonUSA recommends that the operator be instructed to contact the servicingdealer when a POC program action (excluding Standard Program Alerts)is required. Additionally Canon USA recommends that the servicing


dealer limit access torestricting access at the customer site or removing the OperatorReplaceable Parts from the customer site.can resume the POC program

CAUTION

Not utilizing the POC program will result in an increase to the number ofservice visits by the service technician and higher labor costs. See theSuggested Maintenance Agreementdefined. for details.

2. POC Program

The VarioPrint 135/120/110 may be purchased withthe POC program. With this option, the service technician is responsiblefor all of the required service. The proactive alerts and part replacementinstructions are concealed from the operator.Disabled Functions

CAUTION

If the VarioPrintprogram cannot

Not utilizing the POC programservice visits by the service technician and higher labor costs.Suggested Maintenance Agreementnot defined.

D. Training

The servicing dealer is responsible for the implementation and delivery oftraining to the operator prior to starting the POC program. The CustomerTraining Guide available from the LeaSupport contains information for the dealer tooperation of the VarioPrint as well as the POC program serviceresponsibilities. The interactive user manualutilized as POC training material.

E. Procedure

When maintenance is required for the VarioPrint 135/120/110Operator Panel dashboard will display a colored maintenance iconMaintenance Icon (Tableprogram action is requiredActions, page 19). The operator will need to click on the Maintenance Icon toreplace parts or perform minor service. A VarioPrint purchased without thePOC program will display the message 'Call Service' after the operatorselects a maintenance action.

The Operator Panel displays ipart replacement processManual includes instructions that the operator may reference.


Service Guide

dealer limit access to the Operator Replaceable Parts from operator byrestricting access at the customer site or removing the Operator

Parts from the customer site. With this option, the operatorcan resume the POC program in the future with little difficulty.

the POC program will result in an increase to the number ofservice visits by the service technician and higher labor costs. See theSuggested Maintenance Agreement Section, Page Error! Bookmark not

r details.

Disabled

The VarioPrint 135/120/110 may be purchased with a license to disablethe POC program. With this option, the service technician is responsiblefor all of the required service. The proactive alerts and part replacement

ctions are concealed from the operator. See theDisabled Functions, Page 21 for details.

VarioPrint is purchased with the POC program disabledcannot be added at a later time.

Not utilizing the POC program may result in an increase to the number ofservice visits by the service technician and higher labor costs.Suggested Maintenance Agreement Section, Page Error! Bookmarknot defined. for details.

The servicing dealer is responsible for the implementation and delivery oftraining to the operator prior to starting the POC program. The CustomerTraining Guide available from the Learning Management System on

contains information for the dealer to guide the customer in theoperation of the VarioPrint as well as the POC program service

he interactive user manual available for the usertraining material.

When maintenance is required for the VarioPrint 135/120/110Operator Panel dashboard will display a colored maintenance iconMaintenance Icon (Table 3)). The maintenance Icon will indicate

action is required and when it is required (see. The operator will need to click on the Maintenance Icon to

ce parts or perform minor service. A VarioPrint purchased without thePOC program will display the message 'Call Service' after the operatorselects a maintenance action.

The Operator Panel displays instructions that guide the operator through thelacement process and minor service. In addition, the interactive User

Manual includes instructions that the operator may reference.

/110 Service Guide

January 2013Page 18

from operator byrestricting access at the customer site or removing the Operator

With this option, the operatorwith little difficulty.

the POC program will result in an increase to the number ofservice visits by the service technician and higher labor costs. See the

Error! Bookmark not

a license to disablethe POC program. With this option, the service technician is responsiblefor all of the required service. The proactive alerts and part replacement

POC Program

urchased with the POC program disabled, the POC

result in an increase to the number ofservice visits by the service technician and higher labor costs. See the

Error! Bookmark

The servicing dealer is responsible for the implementation and delivery oftraining to the operator prior to starting the POC program. The Customer

rning Management System on e-guide the customer in the

operation of the VarioPrint as well as the POC program serviceavailable for the user can be

When maintenance is required for the VarioPrint 135/120/110 device, theOperator Panel dashboard will display a colored maintenance icon (see

ce Icon will indicate when a POC(see POC Program

. The operator will need to click on the Maintenance Icon toce parts or perform minor service. A VarioPrint purchased without the

POC program will display the message 'Call Service' after the operator

the operator through theIn addition, the interactive User



Table 7 – Maintenance Icon

Icon Description

Maintenance is required soon. It is advised to start maintenance as soon aspossible.

Maintenance is required now. The printer stops. The required maintenancemust be carried out before printing can resume.

F. POC Program Actions

The following table shows the tasks the operator is responsible for when thePOC program is utilized.

Table 8 – POC Actions

POC itemEstimated Life

(copies/prints15 F

16)

Remarks

Replace the Spiral Cleaner 500,000

Canon USA recommends replacingthe Spiral Cleaner when themachine is cool (at the start ofday/shift).If the machine is warm the operatorand/or Technician must use heatresistant gloves

Replace the Separation Rollers 500,000One kit for the main unit, which fitsin the four (4) paper drawers.

Replace the Heat Exchange Foil 2,000,000The Estimated Yield is reducedwhen using Coated16F

17media.

Replace the Flip Rings 1,000,000Replace the Flip Rings on the HighCapacity Stacker-F1

Remove sheets from heatexchanger

As Necessary

Remove sheets from warm process

Adjust size bulk trays

Registration adjustment

Fattening adjustment

Print quality test

Manual media registrationadjustmentSaddle finisher stitch and foldpositionSaddle finisher multi half foldposition

Folder tri fold in position

Folder tri fold out position

Folder double parallel fold position

Folder z fold position

16 Value is based on LTR sized paper. Estimated average values in the field, based on data from supplier. Data is subject tochange depending upon many factors including, without limitation, monthly copy volume, environment, type of image printedand customer handling of the equipment.

17 When the paper drawer media type is set to "coated media” (using the settings editor) the counter for the Heat Exchange Foilswill increment by a factor of four (4) for every sheet of coated media used. Plain paper increments the Heat Exchange Foilscounter by a factor of one (1) for every sheet of plain paper used.



Table 8 – POC Actions (Continued)

POC itemEstimated Life

(copies/prints16

)Remarks

PB cover position

As Necessary

PB glue amount

Separation enhancer

Media registration adjustment

Drum clean procedure

Cleaning z-sensor

Clean the scanner sensor

16 Value is based on LTR sized paper. Estimated average values in the field, based on data fromsupplier. Data is subject to change depending upon many factors including, without limitation,monthly copy volume, environment, type of image printed and customer handling of the equipment.

G. Operator Replaceable Parts

Operator Replaceable Parts (the separation feed rollers, heat exchange foil,and spiral cleaner) are service parts selected specifically for the Operator toreplace. The Operator Replaceable Parts may be stored at the customer sitefor quick access and replenished regularly by the servicing dealer based onthe monthly print/copy volumes of the VarioPrint 135/120/110.

Canon USA parts recommendations:

Operator Replaceable Parts stored at the customer location should beplaced in a locked cabinet that only the service technician and theoperator have access to.

All Operator Replaceable Parts that have been replaced should beretrieved by the servicing dealer to verify that the part was in fact ready tobe replaced and to properly dispose of the parts.

The VarioPrint DP LINE POC Kit-A1 (available for purchase) includes aninitial supply of operator replaceable parts and tools required for the operatorto use during part replacement. The tools include gloves (required whenreplacing the spiral cleaner) and a socket wrench.



Table 9 – The VarioPrint DP LINE POC Kit-A1

PartEstimated Life

(copies/prints16

)Remarks

Separation Feed Rollers 500,000One kit for the main unit fits in the four (4)paper drawers.

Heat Exchange Foil 2,000,000The Estimated Yield is reduced when usingCoated17F

18media.

Spiral Cleaner 500,000

Canon USA recommends replacing the SpiralCleaner when the machine is cool (start ofday/shift).If the machine is warm the operator and/orTechnician must use heat resistant gloves

Replace the Flip Rings 1,000,000Replace the Flip Rings on the High CapacityStacker-F1

Tools

Gloves Required when removing the Spiral Cleaner

Socket wrench16 Value is based on LTR sized paper. Estimated average values in the field, based on data from

supplier. Data is subject to change depending upon many factors including, without limitation,monthly copy volume, environment, type of image printed and customer handling of the equipment.

H. POC Program Disabled Functions

The VarioPrint 135/120/110 devices purchased without the POC programdoes not display POC alerts on the Operation Panel for the Operator. Theservice technician is responsible for part replacement and adjustments aspart of regular service or corrective maintenance. A VarioPrint 135/120/110purchased with the POC program disabled, the POC program cannot beadded later.

1. Standard Program Alerts

Regardless of the POC program status (available or concealed), standardalerts will continue to be displayed which will need action taken by theOperator as part of corrective maintenance.

Table 10 – Standard Program Alerts

POC ActionOperator Panel

DialogueRemarks

Replace Spiral Cleaner

Call service

A maintenance icon will appear onthe Operator Panel. When clickedthe operator is instructed callservice. The service technicianreplaces the part as part of regularservice or corrective maintenance

Replace the Fuser Belt

Separation Enhancer

POC dialogue

The operator will always see amaintenance icon on the OperatorPanel which when clicked willinstruct the operator to take actionsnecessary as part of correctivemaintenance.

Media Registration Adjustment

Drum Clean Procedure

Cleaning Z-Sensor

Clean The Scanner Sensor




2. Enabling Individually POC Program Functions

A VarioPrint 135/120/110 purchased without the POC program can haveindividual POC program actions enabled at the discretion of the servicingdealer. From the Operator Panel the service technician would need toclick the System button > Maintenance button > Go to Service Mode(wrench icon) button > POC Configuration button (from the ConfigurationSettings).

Figure 1 – Service Mode

The POC Configuration provides the service technician with the ability toenable POC actions selectively for the operator. After enabling a POCaction all alerts (the maintenance icon), the POC actions and instructionsare available to the operator. It is the responsibility of the servicing dealerto train the operator as well as provide the necessary tools and OperatorReplaceable Parts, which may include the VarioPrint DP LINE POC Kit-A1. POC actions can be enabled from the POC configuration.

POC actions that can be enabled from the POC configuration

Replace the spiral cleaner

Replace the separation rollers

Replace the heat exchange foils

Remove sheets from the heat exchanger

Remove sheets from the warm process

Adjust size bulk trays

Registration adjustment

Fattening adjustment

Print quality test

Manual media registration adjustment

Saddle finisher stitch and fold position

Saddle finisher multi half fold position

Folder tri fold in position

Folder tri fold out position

Folder double parallel fold position

Folder z fold position

PB cover position

PB glue amount

High Capacity Stacker Flip Ring

High Capacity Stacker Remove Sheets (Use Tool)

High Capacity Stacker Remove Sheets



I. Service Contract Considerations

The servicing dealer is responsible for the implementation of the POCprogram. It is highly recommended that any Service Contract or ServiceContract amendments involving the POC program include the followingprovisions:

The customer to maintain an authorized Operator(s) for all shifts wherethe POC program will be implemented

A storage location for Operator Replaceable Parts at the customerlocation. The storage location should be locked accessible by only theoperator and service technician.

Training: Training fees if the servicing dealer decides to charge the customer for

operator training Training for new operators and additional Key Operators Refresher training for the operator if performance is below a satisfactory

level Contact protocol between the Key Operator and the service technician Safety disclaimers to protect the dealer in the event an operator or an

unauthorized user is injured while servicing the machine Fees should the machine require extensive service due to the action (or

inaction) by the operator or an unauthorized operator Provisions to protect the servicing dealership by suspending or canceling

the POC program if the agreed provisions for operator activity, partsusage, maintenance procedures and safety are not adhered to (someexamples are below): The operator not performing assigned maintenance properly or at the

recommended service intervals Damages to the machine due to unauthorized maintenance/service The machine is maintained/serviced by anyone other than the authorized

operator or the servicing dealer Service Technician Abuse to the machine(s) Abuse of the Operator Replaceable Part inventory (using new parts

prematurely or damaging parts). The Key Operator does not use parts supplied by the servicing dealer

(purchased from Canon Aftermarket) The customer cannot maintain an authorized operator



J. Operator Safety

Customer safety is of the highest priority and concern when using the POCprogram. While performing service, safety guidelines are very important tofollow. Safety Guidelines cover three specific areas:

1. Personal Safety

Each Operator is ultimately responsible for his or her own personalsafety. To minimize personal risk of injury, the operator must follow theguidelines below at all times while conducting operator maintenance:

Take notice of all posted Safety Labels outside and inside of themachine.

Follow all instructions when replacing parts. Always wear heat resistant gloves when replacing the Spiral Cleaner. Use correct lifting techniques. Use two (2) or more people to lift weights

of more than 50 lb (22.7 kg). Remove loose clothing and jewelry. Proper footwear is recommended when lifting equipment. Do not eat, drink or smoke near the equipment. Clean hands after contact with toner. Do not touch your eyes if toner is

on your hands. Do not wash or use hot water to remove toner from clothing. Doing so

can fuse the toner into the fabric. Quickly vacuum (using an approvedvacuum for toner pickup) or brush the affected clothing with light strokes.

Some surfaces are hot and require a wait time to allow the area to coolbefore service.

2. Equipment Safety

When powering down the VarioPrint, Service Technicians or trainedOperators should always power off the system from the power buttonlocated on the top of the VarioPrint near the base of the Operator Panel.

When working inside the machine, take special care to:

Avoid contact with sharp edges. Pay special attention when two or more persons are performing

maintenance on the VarioPrint. Make sure all personnel are clear when starting the machine.

3. Tool Safety

Key Operators performing customer maintenance must be familiar withthe use of basic tools such as wrenches, screwdrivers, clean wipes, andcotton swabs. The following guidelines must be followed at all times tominimize and prevent accidents:

Keep tools clean and neatly stored when they are not in use. Discard broken tools. Do not use them. Prevent tools and parts from falling into the equipment. Use the correct tool to repair or adjust the equipment. Use the tool in the way it was intended to be used.



IV. Dealer Sales/Service Authorization

To become authorized and maintain authorization to service a VarioPrint135/120/110 device, each Authorized Dealer location must have at least:

One (1) field service manager who has completed the Océ VarioPrint FieldService Manager Readiness Meeting

Two (2) service technicians who have successfully completed the VarioPrint135/120/110 Training Program and received certification

Canon USA highly recommends at least one (1) system engineer per servicelocation

V. Educational Training

A. Overview

Canon Educational Services is pleased to announce availability of the OcéVarioPrint DP-Line Blended Learning Program.

With VarioPrint 135/120/110 products a “Break Fix”, service methodology hasbeen developed to increase your profitability by reducing part and labor costs.The VarioPrint 135/120/110 products run the diagnostics themselves andprovide a symptom or error code so the technician can replace an assembly.The goal of the Océ VarioPrint DP-Line Blended Learning Program is to alignourselves with this service and maintenance approach to make it successful.As a result, this training program is different from previous Canon USAtraining the service technicians may have attended. There will be morehands-on labs and less lecture and theory. Service technicians are notrequired to know information they have used in the past, such as measuringvoltages or troubleshooting at the component level, since the machinesperforms the diagnostics.

B. Certification

1. Océ VarioPrint DP-Line

Each dealership is required to have a minimum of two (2) technicianssuccessfully complete the Océ VarioPrint DP-Line Blended LearningProgram and pass the final assessment exam to sell this product.

Certification includes the VarioPrint 135/120/110 products

2. Océ VarioPrint DP-Line Accessories

Each dealership is required to have a minimum of two (2) technicianssuccessfully complete the Océ VarioPrint DP-Line Accessories BlendedLearning Program, and pass the final assessment exam to sell theaccessories.

Technicians who have successfully completed the imagePRESS C7000Series Training Program or the imagePRESS 1135 Series Trainingprogram will be auto certified on these accessories, as they areequivalent.


3. Service Manager Training

Each dealership is reManager complete the Océ VarioPrint Field Service Manager ReadinessMeeting.

Figure 2 - Océ VarioPrint DP

C. Learning Path

The Océ VarioPrint DPprogram that will educate the student in all areas of the new service approachfor the VarioPrint 135/120/110 productsthe VarioPrint 135/120/110 products

Océ VarioPrint DPService Manager per dealership required)

Océ VarioPrint DPper dealership required)

Océ VarioPrint DPdealership required)

Service technicians trained on imagePRESS 1135 Hardware or imagePRESSC7000VP Hardware will be authorized on the accessories and do not need toattend the Océ VarioPrint DP


Service Guide

Service Manager Training

ealership is required to have at minimum of one (1)Manager complete the Océ VarioPrint Field Service Manager Readiness

arioPrint DP-Line Learning Path

The Océ VarioPrint DP-Line Blended Learning Program is a comprehensiveprogram that will educate the student in all areas of the new service approach

the VarioPrint 135/120/110 products. There are three course offerings forVarioPrint 135/120/110 products:

Océ VarioPrint DP-Line Field Service Manager Readiness Meeting (oneService Manager per dealership required)Océ VarioPrint DP-Line Field Technician Course (two service techniciansper dealership required)Océ VarioPrint DP-Line Accessories Course (two service technicians per

ship required)

Service technicians trained on imagePRESS 1135 Hardware or imagePRESSC7000VP Hardware will be authorized on the accessories and do not need toattend the Océ VarioPrint DP-Line Accessories Course.

/110 Service Guide

January 2013Page 26

(1) Field ServiceManager complete the Océ VarioPrint Field Service Manager Readiness

is a comprehensiveprogram that will educate the student in all areas of the new service approach

. There are three course offerings for

d Service Manager Readiness Meeting (one

Line Field Technician Course (two service technicians

Line Accessories Course (two service technicians per

Service technicians trained on imagePRESS 1135 Hardware or imagePRESSC7000VP Hardware will be authorized on the accessories and do not need to



1. Océ VarioPrint DP-Line Technician Training Learning Path

The Océ VarioPrint DP-Line Blended Learning Program, includes aneLearning course and a five-day Instructor Led Training (ILT) course.

Table 11 – Océ VarioPrint DP-Line Technician Training Certification Path

Module Name Course Number

Océ VarioPrint DP-Line eLearning Course 19VPTRI00O

Océ VarioPrint DP-Line 5 Day ILT Course 19VPTRI01C


2. Océ VarioPrint DP-Line Accessories Training Learning Path

The Océ VarioPrint DP-Line Accessories Blended Learning Program,includes an eLearning course and a three-day ILT course.

Table 12 – Océ VarioPrint DP-Line Accessories Training Certification Path


Océ VarioPrint DP-Line Accessories eLearning Course 19VPTRIAC00O

Océ VarioPrint DP-Line Accessories 3 Day ILT Course 19VPTRIAC01C


3. Service Manager Training

The Océ VarioPrint Field Service Manager Readiness Meeting is ablended program, which consists of one eLearning Course and one halfday ILT workshop. This workshop will help Managers understand the newservice methodology and how to use it to maximize profits.

The following topics are covered in the workshop.

Océ VarioPrint DP-Line Product Overview Océ VarioPrint DP-Line Profitability Break Fix Service Method Coaching Technicians for the New Service Method

Table 13 – Service Manager Training Certification Path


Océ VarioPrint DP-Line FSM Online Training 19VPTRISM00O

Océ VarioPrint DP-Line Half Day ILT Readiness Meeting 19VPTRISM00C6 Item Numbers and Part Numbers are subject to change without notice.



D. Technician Training

1. Online Modules

Océ VarioPrint DP-Line Technician Training

The eLearning course will feature the following topics regardingthe Océ VarioPrint DP-Line.

Topic 1: Introduction/Overview Course Welcome Introduction Direct Press PRISMASync Operation Modularity Features & Advantages

Topic 2: Service Working Method Introduction Service Processes VarioPrint E-Line Service Applications Wrap Up

Topic 3: VarioPrint DP-Line Engine Technology Welcome How the Engine Process works How the Engine Process is cleaned How the Paper Moves Paper trays in the print engine How the Engine is Powered and Controlled Wrap Up

VarioPrint DP-Line Accessories Online Training

The eLearning course will feature overview, theory of operation,and functional operation for the Océ VarioPrint DP-LineAccessories below. Duplex Color Image Reader Finisher (AF1/AF2) Internal Punch Unit High Capacity Stacker – E1 Document Insertion Unit – F1 Paper Folding Unit – F1 Booklet Trimmer – D1 Two Knife Booklet Trimmer – A1



2. Classroom


The Classroom course will feature the following topics regardingthe Océ VarioPrint DP-Line

Topic 1: Introduction

Topic 2: VarioPrint DP-Line Basics TSM Structure Installation Procedure Quick Start Training Brief Overview of Settings Editor Service Diagnosis System (SDS)

Topic 3: Tier 1 Training Service Approach Printer Operator Care Advanced Media Settings Process Functions (Cold and Warm Process) Power (Electrical Diagram) Path Path/Registration Service Visit Labs

Topic 4: Tier 2 Training Image Quality (Direct Imaging Process/Copy Process) Connectivity Controller Settings (Settings Editor, Scan to FTP,

Scan to Email, Hot Folders, Print Driver, Doc Boxes) Backup/Restore Controller (Datadump, Trace File, Configuration

Report, Backup and Restore data, USB Stick Creation, Installfirmware

Image Quality Labs

VarioPrint DP-Line Accessories Classroom Training

The Classroom course will feature hands on labs which covercomponent identification, field adjustments, and troubleshootingfor the Océ VarioPrint DP-Line Accessories Below. Duplex Color Image Reader Finisher (AF1/AF2) Internal Punch Unit High Capacity Stacker – E1 Document Insertion Unit – F1 Paper Folding Unit – F1 Booklet Trimmer – D1 Two Knife Booklet Trimmer – A1



3. Prerequisites


Prior to enrolling into the blended Océ VarioPrint DP-Linetechnician-training program, each student will have to successfullyachieve a certification of the Applied Technologies (or equivalent)course.

Table 14 – Océ VarioPrint DP-Line Technician Training Prerequisites

Module NameCourse Number

eLearning ILT

Applied Technologies 07TAT00ONEW 07TAT01CNEW

VarioPrint DP-Line Accessories Training

Prior to enrolling into the blended VarioPrint DP-Line Accessoriestechnician-training program, each student will have to successfullyachieve a certification of the Océ VarioPrint DP-Line BlendedCourse.

Table 15 – Océ VarioPrint DP-Line Accessories Training Prerequisites

Module NameCourse Number

eLearning ILT

Océ VarioPrint DP-Line Blended Course 19VPTRI00O 19VPTRI01C

E. Service Materials

An electronic PDF file of Technical Service Manual and User Manual will bemade available to each Student at the beginning of the class to copy onto alaptop.

Technical Service Manual will be available in electronic format via on theCanon USA e-Support Center website.

After the technician is certified, they will be able to download the CustomerTraining Guide and Student Guide from the Learning Management System.

F. Training Facilities

Training is available in each of the three Canon regional training centers.

Jamesburg, New Jersey Itasca, Illinois Irvine, California

The online portion is located in the eLearning Center on the Canon USA e-Support Center website.



G. Student Feedback and Course Follow-up

All students attending the classroom course at a Canon regional trainingcenter will be asked to complete a feedback survey. In addition, all studentscompleting the technical training classroom course will receive a TrainingSurvey approximately ninety (90) days after the class concluded. Thepurpose of this will be to find out how well each student was prepared toapply his or her knowledge in the field. The feedback will be utilized tocontinue to enhance the classroom course.



VI. Servicing Notes

A. Service and Maintenance Strategy

The service and maintenance strategy for the Océ VarioPrint 135/120/110devices is different from the strategies for most Canon imageRUNNER orimagePRESS products. The service and maintenance strategy concept isdesigned to reduce or eliminate service calls by the service technician toprovide the customer with maximum uptime and productivity while reducinglabor for the servicing dealer.

The service and maintenance strategy reduces and eliminates service callsby having fewer service parts to replace for the VarioPrint 135/120/110 mainengine. Additionally the service and maintenance strategy is based onreplacing parts, as the service is required (via service alerts on the OperatorPanel) rather than a preventative maintenance strategy. Service alerts on theOperator Panel identify the problem or part replacement requirement. Thecorrective action for most problems is a part replacement. Further, byincorporating the POC program, the operator partially maintains theVarioPrint. This reduces service calls by the service technician.

On-board self-diagnostics supports the operator and/or service technician introubleshooting the machine to provide a corrective action. This reduces thediagnostic time considerably enabling the operator and/or service technicianto service the machine quickly and efficiently.

B. Connectivity Checklist

The Connectivity checklist is used to determine the connectivity options at thecustomer site and to define if a systems Engineer is required during theinstallation process or if the Service Technician can manage the installation.The Connectivity Checklist is available on the Canon USA e-Support Centerwebsite.

C. Implementation Checklist

The implementation checklist is used to collect information about thecustomer’s environment where the VarioPrint will be installed to determine ifadditional preparations are required to install the VarioPrint. TheImplementation Checklist is available on the Canon USA e-Support Centerwebsite.



D. Safety

The Developer Frame of the VarioPrint Series emits a strong magnetic fieldand is a danger to service technicians/system engineers with pacemakers.Service technicians/system engineers with pacemakers are not allowed toremove the Developer Frame, Drum Unit, Developer Roller, Setup Unit or toinstall or clean the Drum Unit.

Furthermore, when the Developer Frame is exposed, any individuals(technicians, customers, walk up users, etc.) with pacemakers are notallowed to be in the working area while the VarioPrint Series is beingserviced.

E. Power and Plug Requirements

Canon USA strongly suggests dedicated and properly grounded outlets beprovided for these VarioPrint devices and optional accessories. Beforeinstallation, confirm that dedicated NEMA receptacles are available for thesedevices.

The VarioPrint 135/120/110 Main Unit requires a dedicated single phase 208-240 V/20A NEMA 6-20R receptacle for proper operation. Confirm that asingle phase 208-240 V/20A NEMA 6-20R receptacle is available prior toinstallation.

Power supply requirements for the VarioPrint 135/120/110 finishers andaccessories are listed in the table below. Confirm that the required powerreceptacles are available prior to installation

Table 16 – Power and Plug Requirements Quick Reference

Part or Accessory Power Supply Power Receptacle

Main Unit 208-240 V/20 A outlet NEMA 6-20R

Duplex Color Image Reader-D1 From the main unit —

e-PIM-C1

120 V/15 A outlet NEMA 5-15R

Document Insertion Unit-F1

High Capacity Stacker-E118F

19


Saddle Finisher-AF2

Finisher-AF1

Two-Knife Booklet Trimmer-A1

PRISMAsync Controller

Paper Folding Unit-F1

From the FinisherN/A

Puncher Unit-BQ1

Booklet Trimmer-D1

19 A second High Capacity Stacker-E1 draws power from the first High Capacity Stacker-E1.


Table 17 – Power Receptacle

ePIM

F. Installation Weight & Dimensions

The approximate weight and dimensions differ depending on how the deviceis configured with the optional accessories. The following table includes theweight, width, height, and depth dimeaccessories.

Table 18 – Weight Table

Main Unit19F

20

Duplex Color Image Reader

Operator Panel

Operator Attention Light

ePIM-C1

Document Insertion Unit

Saddle Finisher-AF2

Finisher-AF1

High Capacity Stacker

High Capacity Stacker


Puncher Unit-BQ1

Booklet Trimmer-D1

Two-Knife Booklet Trimmer

IMPORTANT

The floor on which this machine is installed must have strength of at least 450kg/m² (92.2 lb/ft2). If the floor does not have thisbuilding contractor before installing the machine.

20 The Marking Engine, Fixing Unit, and Power Station Unit all make up what is hereinafter referred to as the “Main Unit.”


Service Guide

Receptacle

VarioPrint 135/120/110 Main Unit

NEMA 6-20 R

ePIM-C1 / Accessories / Finishers / PRISMAsync Controller

NEMA 5-15R

Weight & Dimensions

The approximate weight and dimensions differ depending on how the deviceis configured with the optional accessories. The following table includes theweight, width, height, and depth dimensions of the main engine and optional

Table

Accessory

580 lb

Duplex Color Image Reader-D1 59 lb

9.3 lb

Operator Attention Light 2.2 lb

441 lb

Document Insertion Unit-F1 122 lb

396 lb

287 lb

High Capacity Stacker-E1 463 lb

High Capacity Stacker-F1 265 lb

F1 144 lb

8.2 lb

335 lb

Knife Booklet Trimmer-A1 319 lb

The floor on which this machine is installed must have strength of at least 450). If the floor does not have this level of strength, consult your

building contractor before installing the machine.

The Marking Engine, Fixing Unit, and Power Station Unit all make up what is hereinafter referred to as the “Main Unit.”

/110 Service Guide

January 2013Page 34

ISMAsync Controller

The approximate weight and dimensions differ depending on how the deviceis configured with the optional accessories. The following table includes the

nsions of the main engine and optional

ApproximateWeight

580 lb 263 kg

59 lb 27 kg

9.3 lb 4.2 kg

2.2 lb 1 kg

441 lb 200 kg

122 lb 55 kg

396 lb 180 kg

287 lb 130 kg

463 lb 210 kg

265 lb 120 Kg

144 lb 65 kg

8.2 lb 3.7 kg

335 lb 152 kg

319 lb 145 kg

The floor on which this machine is installed must have strength of at least 450level of strength, consult your

The Marking Engine, Fixing Unit, and Power Station Unit all make up what is hereinafter referred to as the “Main Unit.”



Table 19 – Dimensions Table

Unit Width Depth HeightMain Unit without OperatorPanel

44.5” 1,130 mm 30.1” 765 mm 40.9” 1,040 mm

Main Unit with OperatorPanel

44.5” 1,130 mm 30.1” 765 mm 56.3” 1,430 mm

Duplex Color Image Reader-D1

24.9” 633 mm 23.1” 588 mm 7.0” 179 mm

ePIM-C1 38.6” 980 mm 29.5” 750 mm 40.9” 1,040 mmDocument Insertion Unit-F1 27.6” 701 mm 31.2” 793 mm 55.0” 1,397 mmHigh Capacity Stacker-E1 39.3” 997 mm 31.1” 792 mm 53.6” 1,362 mmHigh Capacity Stacker-E1+Secondary High CapacityStacker-E1

78.7” 20F

211,999 mm

2131.1” 792 mm 53.6” 1,362 mm


35.4" 899 mm 29.3" 745 mm 40.9" 1,040 mmPaper Folding Unit-F1 13.2” 336 mm 31.2” 793 mm 46.9” 1,190 mmFinisher-AF121F

2331.3” 800 mm 31.1” 792 mm 46.5” 1,180 mm

Saddle Finisher-AF2 22F

2431.3” 800 mm 31.1” 792 mm 46.5” 1,180 mm

Puncher Unit-BQ1 InternalBooklet Trimmer-D123F

2562.0” 1,575 mm 30.3” 770 mm 40.9” 1,040 mm

Two Knife Booklet Trimmer-A124F

26 21.1” 536 mm 30.3” 770 mm 40.9” 1,040 mm

Two Knife Booklet Trimmer-A1

26+ Booklet Trimmer-D1

25 83.3”21

2,116 mm21

30.3” 770 mm 40.9” 1,040 mm

Booklet Trimmer-D125

+Saddle Finisher-AF2

93.7”21

2,380 mm21

31.1” 792 mm 46.5” 1,180 mm

Two-Knife Booklet Trimmer-A1

26+ Booklet Trimmer-D1

25

+ Saddle Finisher-AF224

115.0”21

2,921 mm21

31.1” 792 mm 46.5” 1,180 mm

NOTE: The above accessory dimensions are for reference only and shouldnot be confused with the required space for installation.

21 The width includes a gap of approximately .20” (5 mm) between each piece of equipment attached.22 When the Eject Tray is extended, the depth is 40.9” (1,040 mm).23 When the extension tray is extended, the width is 35.1” (890 mm).24 When the auxiliary booklet tray is pulled out, the width is 41.7” (1,060 mm).25 With the conveyor section and delivery tray.26 Without the conveyor section and delivery tray.



Table 20 – Dimensions Diagrams

115” 13.2”High Capacity

Stacker-E1

39.3”

High CapacityStacker-E1

39.3”27.6” 83.1”

High CapacityStacker-F1

35.4”

High CapacityStacker-F1

35.4”

Approximately 318.5” (with the High Capacity Stacker-E1)Approximately 310.7” (with the High Capacity Stacker-F1)

Notes:

All measurements are approximate The width includes a gap of approximately .20” (5 mm) between each

piece of equipment attached See the Installation Space Requirements, page 37

69.9”

40.9"

31.2”



G. Installation Space Requirements

The VarioPrint 135/120/110 Series approximate installation spacerequirements differ depending on how it is configured with the optionalaccessories.

There is a gap of approximately 0.20” (5 mm) between each piece ofequipment attached (main unit and accessories).

Standard Floor Space: Provide at least 31” (787 mm) behind the machinefor unrestricted operation (with all doors and access panels open).

To accommodate customers with Limited Floor Space, the rear clearancerequired for operation can be reduced to 18” (452 mm). This reducedspecification is limited to the following configuration: The VarioPrint DP 135/120/110 ePIM Finisher-AF1 or Saddle Finisher-AF2

IMPORTANT

A minimum of 15 minutes is required to service the VarioPrint135/120/110 in this configuration to include separating and movingthe ePIM and Finisher from the VarioPrint and then returning,reconnecting and leveling the modules.

Provide at least 39” (1,000 mm) on the left side of the machine (Finishers,Booklet Trimmers, accessories) and at least 23.6” (600 mm) on the rightside of the machine (ePIM-C1) for unrestricted operation (with all doorsand access panels open).

Provide at least 55” (1,397 mm) in front of the machine for unrestrictedoperation (with all doors and access panels open).

The floor must be level (with no bows) and flat for the stabilization andsupport of the machine.

Do not place anything around the machine. Especially, do not placeanything around the breaker, as doing so may prevent the breaker frombeing operated in an emergency, possibly resulting in personal injury.

The site must provide enough space for unrestricted operation,maintenance work, and proper ventilation. Every attempt should bemade to install the equipment in a room that is large enough to allow forproper servicing and maintenance of the equipment and ensure thatissues such as ventilation, odors, and dust accumulation will not be aconcern.


H. Estimated Installation Times

Estimated installation times shown are the required times for installationstarting from an unpacked condition for the main unit and optionalaccessories. The estimated installation times are based on a minimum of two(2) experienced technicians familiar with the VarioPrint 135/120/110 Series.

Installation times are calculated based on manpurposes only. Actual work times mayin the table. Refer to the VarioPrint 135/120/110 Series Service Manual forfurther details.

Table 21 – Estimated Installation Times

VarioPrint 135/120/110 Series

The VarioPrint 135/120/110 requires a forklift for successful separation from its packaging andcan be pre-installed or staged at the dealer's location. It must then be loaded and securedcarefully onto an Air Ride truck for delivery to the custohowever, that accessories be shipped to the customer location in their original packagingwhere they can be unpacked and installed by the service technician.

IMPORTANTSetup time varies due to many factors, several ofcontrol. Some obstacles may include: Forklift availability and its operator Narrow hallways or a need to remove doors to enter rooms Uneven or damaged floors making leveling equipment difficult and time consuming

With the above-mentioned obstacles considered, an installation of just the VarioPrint135/120/110 main engine can take longer than theconditions at the site of installation. If accessories are included in the installaestimated times must be added

Finisher-AF1 / Saddle Finisher

ePIM-C1

High Capacity Stacker-E1 (First)

High Capacity Stacker-E1 (Second)


Booklet Trimmer-D1

Two-Knife Booklet Trimmer



Duplex Color Image Reader

Quick Start Training

System Integration

Operator Attention Light


Service Guide

Estimated Installation Times

Estimated installation times shown are the required times for installationstarting from an unpacked condition for the main unit and optional

. The estimated installation times are based on a minimum of two(2) experienced technicians familiar with the VarioPrint 135/120/110 Series.

Installation times are calculated based on man-hours and are for referencepurposes only. Actual work times may differ from the estimated times shownin the table. Refer to the VarioPrint 135/120/110 Series Service Manual for

Estimated Installation Times

Description

VarioPrint 135/120/110 Series

The VarioPrint 135/120/110 requires a forklift for successful separation from its packaging andinstalled or staged at the dealer's location. It must then be loaded and secured

carefully onto an Air Ride truck for delivery to the customer site. It is our recommendation,however, that accessories be shipped to the customer location in their original packagingwhere they can be unpacked and installed by the service technician.

Setup time varies due to many factors, several of which the installation technician cannotcontrol. Some obstacles may include:

Forklift availability and its operatorNarrow hallways or a need to remove doors to enter roomsUneven or damaged floors making leveling equipment difficult and time consuming

mentioned obstacles considered, an installation of just the VarioPrint135/120/110 main engine can take longer than the 180 minutes shown above depending onconditions at the site of installation. If accessories are included in the installaestimated times must be added:

AF1 / Saddle Finisher-AF2

E1 (First)

E1 (Second)

F1

Knife Booklet Trimmer-A1

F1


/110 Service Guide

January 2013Page 38

Estimated installation times shown are the required times for installationstarting from an unpacked condition for the main unit and optional

. The estimated installation times are based on a minimum of two(2) experienced technicians familiar with the VarioPrint 135/120/110 Series.

hours and are for referencediffer from the estimated times shown

in the table. Refer to the VarioPrint 135/120/110 Series Service Manual for

Estimated Time

180 Minutes

The VarioPrint 135/120/110 requires a forklift for successful separation from its packaging andinstalled or staged at the dealer's location. It must then be loaded and secured

mer site. It is our recommendation,however, that accessories be shipped to the customer location in their original packaging

which the installation technician cannot

Uneven or damaged floors making leveling equipment difficult and time consumingmentioned obstacles considered, an installation of just the VarioPrint

minutes shown above depending onconditions at the site of installation. If accessories are included in the installation, the following

12 Minutes

45 Minutes

12 Minutes

15 Minutes

60 Minutes

28 Minutes

11 Minutes

11 Minutes

10 Minutes

13 Minutes

60 Minutes

88 Minutes

5 Minutes



I. Environmental Conditions

When installing the VarioPrint 135/120/110 the environmental conditions ofthe room should be as follows:

Table 22 – Environmental Conditions

Optimum TemperatureRange:

Between 62.6°F (17°C) and 78.8°F (26°C) for print speedsgreater than 120 ipm

Between 62.6°F (17°C) and 82.4°F (28°C) for print speeds up to120 ipm

Optimum HumidityRange:

Between 20% and 80% Relative Humidity

Atmospheric Pressure: Less than 1,000 m (3,280.8’) (898.7 hPa or 0.887 atm)

Noise (sound level): Standby: 47.3 dB; Operating: 75.3 dB

Ozone Emissions: None

NOTE: In certain areas of the country and during certain times of the year, itmay be necessary to use a humidifier or dehumidifier to attain the properhumidity levels for optimal machine performance. There is a risk thatproductivity, paper feeding, may be affected if the machine is operatedoutside of these guidelines.

The machine should not be installed in locations with significant shifts intemperature or humidity. Areas containing water, or equipment that cansignificantly alter room temperature or humidity, such as a heater, stove, orportable air conditioner, should be avoided, unless proper environmentalcontrol is available to achieve maximum productivity or quality capability.

Temperature and Humidity

The optimal humidity range for storing paper is 20% to 80% RH with aroom temperature of 62.6°F to 78.8°F (17°C to 26°C) for print speedsgreater than 120 ipm, or 62.6°F to 82.4°F (17°C to 28°C) for print speedsup to 120 ipm. Storing paper in a location that does not meet thesespecifications may affect paper feeding. For example, if the humidity istoo high, paper curling and paper jams will increase. If the humidity is toolow paper may shrink.

Temperature Gradient

If a sudden temperature change occurs, may have an adverse affect onimage positioning. Sudden temperature changes may cause the paper tobend or contract, cause the machine to malfunction, and formcondensation. Every effort should be made to maintain consistenttemperature and humidity levels in the operating environment at all timesfor the VarioPrint.

Ventilation

Ensure that there is an air exchange rate of at least 1 times per hour, andat least 1,236 ft3 (35 m3) of space in the location where the machine willbe installed.

Elevation Limitation

Install this machine at an elevation below 3,280.8’ (1,000 m) (898.7 hPa).


Lighting

Canon USA recommends installing the machine in a location with at least500 lux of lighting 750and maintenance.

Sunlight

Avoid installing the machine in direct sunlight. Direct sunlight has adverseeffects on toner consistency and image quality. If direct sunlight isunavoidable, use curtains to shade the machine.curtains do not block the machine’s ventilation slots or louvers, orinterfere with the electrical cord or power supply.

J. PRISMAsync Controller Firmware

The PRISMAsync Controller firmware can be installed from a local drive viathe Settings Editor or from a USB flash drive (USB Stick).

CAUTION

The parameters of the USB flash drive, used as the USB stick and USB Key,are very specific, reference theKey and USB Stick) (Tablethese parameters may result in an error when backing up the system or anerror during firmware installation.

WARNING

The USB flash drives used to create a system backup and tomust not be used interchangeably. The preparation process to install firmwarerequires that the USB flash drive be formatted. Any data on the USB flashdrive would be lost. This will include any system backup data.

1. PRISMAsync Controller Sy

The USB Key is available to save a back up of the PRISMAsynccontroller system and licenses.

It is highly recommended that a service technician/system engineercreate a system backup to the USB key after device installation, a majorsystem change

A service technician/system engineer can restore the PRISMAsynccontroller system and licenses after an upgrade or system failure. TheUSB key must be kept with the

2. PRISMAsync Controller Firmware Update via the U

PRISMAsync Controller firmware updates are available as a service partand can be ordered by the dealer.

A USB flash drive (USB stick), available for purchase, is used by theservice technician/system engineer to upgrade or restore thePRISMAsync controller firmware. The process to prepare the USB stick(to make it ready to installcontents) and downloads the new firmware to the USB stick.

During the PRISMAsync Controller firmware update process,firmware is erased


Service Guide

Canon USA recommends installing the machine in a location with at least500 lux of lighting 750 mm (29 ½”) above the floor for normal operationsand maintenance.

Avoid installing the machine in direct sunlight. Direct sunlight has adverseeffects on toner consistency and image quality. If direct sunlight isunavoidable, use curtains to shade the machine. Make sure that thecurtains do not block the machine’s ventilation slots or louvers, orinterfere with the electrical cord or power supply.

PRISMAsync Controller Firmware Upgrade

The PRISMAsync Controller firmware can be installed from a local drive viae Settings Editor or from a USB flash drive (USB Stick).

The parameters of the USB flash drive, used as the USB stick and USB Key,are very specific, reference the USB Flash Drive Specifications (for the UKey and USB Stick) (Table 56). Using a USB flash drive that does not meetthese parameters may result in an error when backing up the system or anerror during firmware installation.

The USB flash drives used to create a system backup and tomust not be used interchangeably. The preparation process to install firmwarerequires that the USB flash drive be formatted. Any data on the USB flashdrive would be lost. This will include any system backup data.

PRISMAsync Controller System Backup

The USB Key is available to save a back up of the PRISMAsynccontroller system and licenses.

It is highly recommended that a service technician/system engineercreate a system backup to the USB key after device installation, a major

ge, or a system upgrade.

A service technician/system engineer can restore the PRISMAsynccontroller system and licenses after an upgrade or system failure. TheUSB key must be kept with the VarioPrint Device.

sync Controller Firmware Update via the USB Stick

PRISMAsync Controller firmware updates are available as a service partand can be ordered by the dealer.

A USB flash drive (USB stick), available for purchase, is used by theservice technician/system engineer to upgrade or restore the

controller firmware. The process to prepare the USB stickto make it ready to install firmware) formats the USB stick (eliminating all

contents) and downloads the new firmware to the USB stick.

During the PRISMAsync Controller firmware update process,firmware is erased, new firmware is installed from the USB stick.

/110 Service Guide

January 2013Page 40

Canon USA recommends installing the machine in a location with at leastve the floor for normal operations

Avoid installing the machine in direct sunlight. Direct sunlight has adverseeffects on toner consistency and image quality. If direct sunlight is

Make sure that thecurtains do not block the machine’s ventilation slots or louvers, or

The PRISMAsync Controller firmware can be installed from a local drive via

The parameters of the USB flash drive, used as the USB stick and USB Key,USB Flash Drive Specifications (for the USBUsing a USB flash drive that does not meet

these parameters may result in an error when backing up the system or an

The USB flash drives used to create a system backup and to install firmwaremust not be used interchangeably. The preparation process to install firmwarerequires that the USB flash drive be formatted. Any data on the USB flash

The USB Key is available to save a back up of the PRISMAsync

It is highly recommended that a service technician/system engineercreate a system backup to the USB key after device installation, a major

A service technician/system engineer can restore the PRISMAsynccontroller system and licenses after an upgrade or system failure. The

SB Stick

PRISMAsync Controller firmware updates are available as a service part

A USB flash drive (USB stick), available for purchase, is used by theservice technician/system engineer to upgrade or restore the

controller firmware. The process to prepare the USB stickformats the USB stick (eliminating all

contents) and downloads the new firmware to the USB stick.

During the PRISMAsync Controller firmware update process, the current, new firmware is installed from the USB stick.



Therefore, it is highly recommended that the service technician/systemengineer backup the system using a separate USB Flash drive (the USBkey), see PRISMAsync Controller System Backup above. After thefirmware update, the installed licenses can be restored using the USBkey.

Once the USB stick has been used to update firmware on thePRISMAsync controller, it cannot be used again to update firmware untilthe preparation process has been repeated.

K. International License Management System

The VarioPrint and PRISMAsync Controller is licensed and activated throughthe International License Management System (ILMS) server.

To activate the VarioPrint and PRISMAsync Controller, the servicetechnician must contact the Canon USA Technical Support Center andprovide the following information:

The Dealer Order Number The License Number for the PRISMAsync Controller The PRISMAsync Host ID (MAC address) The serial number of the VarioPrint main unit

L. PRISMAprepare and PRISMAaccess Activation

To activate the Optional Océ PRISMAprepare and Océ PRISMAaccesapplications the end-user or dealer will need to complete the softwareFulfillment Authorization Form provided with the package of PRISMAprepareand PRISMAacces software. The form must be completed with the followinginformation:

The Server Name MAC Address or Host ID of the PC E-mail Address to send the license file Contact Information

Once completed, the form must be fax or e-mailed to the contact informationprovided on the form. The license file to activate the software will be sent tothe e-mail address provided on the form.



M. Recommended System Engineer Requirements

Canon USA recommends that a System Engineer25F

27 work with Canonconnectivity products. The System Engineer should have the following basicjob functions:

Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting

In order to successfully perform these tasks, it is crucial that the SE havestrong computer skills and working knowledge in the following areas (listed inorder of importance):

The major computer platforms (IBM compatible and Macintosh) Computer hardware (including cabling) & software (including drivers) Operating systems:

Windows NT 4.0 Workstation/Server Windows Server 2003 (32 bit and 64 bit versions) Windows XP Home/Professional (32 bit) Windows XP Professional x64 (64 bit) Windows 2000 Professional/Server/Advanced Server Mac OS versions 10.1.5 and up (PS/PCL)/10.2.8 – 10.4.2 (UFR II)

Network Operating Systems: Novell NetWare 3.x, 4.x, 5x, and 6.x Windows NT/2000/2003 Mac OS X Protocols:

TCP/IP NetBIOS IPX/SPX AppleTalk

Printing Scanning In addition, computer skills and working knowledge in the following areas

may also be helpful: Other computer platforms (mainframe and UNIX) Networking Basic electronics

Education/Training, (listed in preferred order), of a successful Canondealership SE are:

Novell CNA or Novell CNE / Microsoft MCSE certification A Canon copier Service Technician with two years of experience

centered on connectivity products.

27 A System Engineer is a professional title often used by hardware vendors for individuals who perform systems related tasks,such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.



A degree in computer science, engineering, or a computer technician withtwo years of experience is required in the above areas.

N. Hard Disk Drive Handling

The PRISMAsync Controller for the VarioPrint 135/120/110 Series uses aHDD (Hard Disk Drive) for storage of the firmware and image data. The HDDis easily affected by shock, vibration, and static charge. Therefore, itshandling requires special care. When transporting a HDD, available as aservice part, it must be kept in its original package until it is installedinto the main body.

Exemption clause:

Canon USA or any of its affiliates or dealers will not be liable for any damagesfor loss of data received or stored on the hard disk, including loss arising fromlost opportunity to use such data, even if Canon is informed of the possibilityof such damages. Therefore, it is recommended not to permanently storedata on the HDD without having secured copies or printouts of such data.(Review the terms of the product's limited warranty for more details.)

O. Fuser Belt End of Life Detection

The VarioPrint includes an end of life detection for the Fuser Belt. A sheetsensor, used to monitor the wear of the fuser belt, is enabled after the fuserbelt has reached 800,000 prints/copies (based on letter size). When the sheetsensor detects that the fuser belt needs to be replaced, a maintenance iconwill appear on the Operator Panel. When clicked the customer operator isinstructed call for a service technician. The service technician replaces theFuser Belt as part of regular service. The customer can make approximately15,000 additional prints/copies before the Fuser Belt end of life of has beenreached resulting in a total stop (error 6132).

IMPORTANT

The sheet sensor must be cleaned during the Fuser Belt replacement and theSheet Sensor counter must be reset to zero.

P. Wax Mode Setting

The Wax Mode is a setting on the VarioPrint that should be used if there areprint quality issues related to using Wax Paper (spotting, lines and smearing).

Wax Paper is media made moisture-proof through the application of wax.When wax paper is used, the VarioPrint can become contaminated, whichcan lead to undesired print quality issues. Many types of media may containwax.

With wax mode enabled the system will be cleaned automatically afterprinting. It is advised to enable the 'Wax mode' only when you process waxpaper or if there are print quality issues related to using Wax Paper (spotting,lines and smearing). Afterwards, the function should be disabled.

The VarioPrint has two (2) Wax Modes. Utilize wax mode '1' when there areprint quality issues with wax paper. Only select wax mode '2' when wax mode'1' is not sufficient to solve the print quality issues. Wax mode '2' requires a



higher start-up temperature, which increases the start-up time of the printerand requires more time for the decomposition of the wax.

The more wax paper is printed using Wax Mode, the longer the printer needsto decompose the wax. For optimal performance of the Wax Mode, do notprint more than 50,000 sheets of wax paper at a time. However, if moreprinting is needed, allow the printer run in stand-by mode to decompose thewax, or perform print jobs that do not require wax paper.

After processing wax paper, do not power off the machine manually or put themachine into the sleep mode manually. Leave the printer in standby-mode toallow the cleaning of the wax components. After maximum two (2) hours instand-by mode, the printer will switch to sleep mode automatically. If two (2)hours are not enough to decompose all the wax, the machine will remain instand-by mode after the next job, until all the wax is cleaned.

When utilizing wax mode the TTF Drive Roller (Roller-Drive-Assembly-Service, p/n 1060127357) must be replaced when replacing the Fuser Belt.

Q. Consumables

Consumables are all products and materials that are consumed with regularuse and cannot be reused. Such consumables include but are not limited topaper, chemicals and toner.

A number of factors are considered when the approximate yield expectancyof a consumable is determined, including paper size and the amount ofcoverage per page.

Note: All consumables shown in the below table are estimates for referencepurposes only and are subject to change without notice. Actual usage mayvary.

Table 23 – Main Unit Consumables List

Description Part Number6

QuantityEstimated Life

(copies/prints16

)Remarks

VarioPrint DP-LINE Toner 6117B005AA 1 96,000

Each packagecontains two (2)toner bottles(48,000impressions perbottle (at 6%coverage)

VarioPrint DP-LINE DRUMUNIT US

6013B001AA 1 8,000,000

IMPORTANT

Friction fed finishing is not recommended due to the risk of slight tonerabrasion.

When running certain applications, which contain large areas of heavycoverage of solid black toner, you may observe some minor densitychanges from lead edge to trail edge on the print.



R. Consumable Parts

Consumable parts are defined as those parts having a limited yield that willbe reached during a customer’s specific machine operation and should bereplaced as needed. Examples of consumable parts may include but are notlimited to feed rollers, cleaner blades, etc. The consumable parts providedbelow show an estimated yield to assist in the initial parts/supplies planning.

Note: All consumable parts shown in the below tables are for referencepurposes only and are subject to change without notice.

Table 24 – Main Unit Consumable Parts List



(copies/prints16

)Remarks

Fuser Belt 1060075549 1 1,200,000

An alert will indicatewhen the part is15,000 prints/copiesfrom end of life

Conveyor Belt 1060075550 1 1,200,000 Replace when theFuser Belt isreplaced

Preheating Belt 1060075551 1 1,200,000

Conveyor Belt Cleaner 1060085168 1 1,200,000

Roller-Drive-Assembly-Service

1060127357 1 1,200,000

Replace only whenwax mode isenabled and whenthe Fuser Belt isreplaced

Heat Exchange Foils 1060080459 1 2,000,000

The Estimated Yieldis reduced whenusing Coated26F

28

media

Separation Rolls 1060099576 1 500,000

Filter 1060099314 1 1,000,000

Spiral Cleaner 1060080153 1 500,000

Table 25 – Duplex Color Image Reader-D1 Consumable Parts List



(copies/prints16

)Remarks

A roller FC8-5577-000 1 80,000

B roller FL2-9608-000 1 80,000

C roller FB2-7777-000 1 80,000

Dust removal sheet 1 FC8-5633-000 2 80,000

Dust removal sheet 2 FC8-5727-000 4 80,000




Table 26 – High Capacity Stacker-E1 Consumable Parts List



(copies/prints16

)Remarks

Decurler sponge roller FB5-9103-000 1 1,000,000

Stack pull-in belt FC7-1141-000 1 1,000,000

Table 27 – High Capacity Stacker-F1 Consumable Parts List



(copies/prints16

)Remarks

Flip Ring-Service Package 1070012139 1 1,000,000Package contains 4Flip Rings

Table 28 – Booklet Trimmer-D1 Consumable Parts List



(copies/prints16

)Remarks

Trimming upper blade unit FC3-4391-000 1 500,000 sets

Trimming lower blade FC3-3043-000 1 500,000 sets

Table 29 – Two-Knife Booklet Trimmer Consumable Parts List



(copies/prints16

)Remarks

Front upper blade FC3-6269-000 1 500,000 setsActual use in termsof number of prints.

Rear upper blade FC3-6270-000 1 500,000 sets

Lower blade FC3-6394-000 2 500,000 sets

Table 30 – Saddle Finisher-AF1/Finisher-AF1 Consumable Parts List



(copies/prints16

)Remarks

Staple FM2-6541-000 1 500,000 times

Paper feed belt FB5-9103-000 2 3,000,000

Delivery static eliminator FC9-3038-000 1 1,000,000

Stack delivery roller staticeliminator

FC8-3249-000 2 1,000,000

Stack delivery roller lowerstatic eliminator

FL2-9047-000 1 6,000,000

Belt roller FC6-1648-000 2 6,000,000

Saddle alignment roller FC8-7495-000 4 5,000,000

Saddle estrangement roller FL3-2010-000 2 1,000,000

Saddle inlet static eliminator FC9-1432-000 1 3,000,000

Saddle inlet roller staticeliminator

FC9-1393-000 2 3,000,000

Saddle static eliminator FL3-2005-000 1 3,000,000

Saddle feed guide lower staticeliminator

FC9-1394-000 3 3,000,000

Saddle stapler FM4-0556-000 1 300,000 times

Puncher Unit-BB1 FM3-5838-000 1 1,000,000



Table 31 – Document Insertion Unit-F1 Consumable Parts List



(copies/prints16

)Remarks

Inserter pickup roller (upper) 4A3-3870-000 2 100,000

Inserter separation roller(upper)

4A3-3868-000 1 100,000

Inserter feed roller (upper) 4A3-3869-000 1 100,000

Inserter pickup roller (lower) 4A3-3870-000 2 100,000

Inserter separation roller(lower)

4A3-3868-000 1 100,000

Inserter feed roller (lower) 4A3-3869-000 1 100,000

Inserter torque limiter (upper) 4A3-3888-000 1 1,000,000

Inserter torque limiter (lower) 4A3-3888-000 1 1,000,000

Inserter electromagneticclutch (upper)

4H3-0290-000 1 1,000,000

Inserter electromagneticclutch (lower)

4H3-0290-000 1 1,000,000

Reversal solenoid FL2-7191-000 1 1,000,000

Through-pass inlet staticeliminator

FL3-1472-000 2 6,000,000

Through-pass delivery staticeliminator

FL3-1470-000 2 6,000,000

Table 32 – Paper Folding Unit-F1 Consumable Parts List



(copies/prints16

)Remarks

Folding front lower rollerclutch 1

FK2-4588-000 1 1,000,000

Folding front lower rollerclutch 2

FK2-4588-000 1 1,000,000

Folding/releasing solenoid FK2-8046-000 1 1,000,000 times

Though/folding branch flappersolenoid

FK2-4548-000 1 2,000,000 times

C-fold stopper solenoid FK2-4587-000 1 3,000,000 times

C-fold tray branch solenoid FK2-4585-000 1 3,000,000 times

Through-pass inlet staticeliminator

FL3-1472-000 2 6,000,000

Through-pass delivery staticeliminator

FL3-1470-000 2 6,000,000

S. Periodically Replacement Parts

The VarioPrint 135/120/110 does not have any Periodically Replaced Parts.



T. Printer Operation Care Parts

As part of the Printer Operation Care program, service parts have beenidentified for an operator (a trained operator located at the customer facility)to replace. The operator replaceable parts may be stored at the customer sitefor quick access and are replenished regularly by the servicing dealer.Operator replaceable part inventories at the customer site should be basedon the customer’s monthly print/copy volume of the VarioPrint 135/120/110.

Below is a list of the operator replaceable service parts the operator wouldreplace at the appropriate intervals to maintain the image quality andperformance of the VarioPrint 135/120/110. Actual user experience may vary.

Note: Service parts shown in the below table are for reference purposes onlyand are subject to change without notice.

Table 33 – Printer Operation Care Program replaceable parts



(copies/prints16

)Remarks

Heat Exchange Foils 1060080459 1 2,000,000

The EstimatedYield is reducedwhen usingCoated27F

29media

Separation Rolls 1060099576 1 500,000

Spiral Cleaner 1060080153 1 500,000

The VarioPrint DP LINE POC Kit-A1 (available for purchase) contains thethree (3) POC program parts and the two (2) tools required for the POCprogram. Additional parts should be provided as part of the ServiceMaintenance Agreement.

U. Special Tools, Solvents & Oils

In addition to the standard service tools, the following special tools, solvents,and oils should also be carried according to its rank when servicing anVarioPrint 135/120/110 Series. Refer to the VarioPrint 135/120/110 TechnicalService Manual for complete details.

Table 34 – Special Tools, Solvents, and Oils List

Tool Part Number Remarks

Screwdriver Torx 10

Screwdriver Torx 20

Screwdriver Flat 3x75 Remove Grip Toner refil

Screwdriver Phillips GR1

Socket Wrench 5.5 Access POC areas

Socket Wrench 7 Splitting IMU

Socket Wrench 10

Front Door Service Tool Bridge front door switch




Table 34 – Special Tools, Solvents, and Oils List - Continued

Tool Part Number Remarks

Test Chart 26a Adjustment Image Reader

Open-end Spanner 4x5 Installation Attention Light

Open-end spanner 12x13 Height Adjustment Wheels

Gloves heat protected

Anti static wrist strap

Anti static service kit Handling drum unit outside Engine

Ruler 300x13x0.5mm Height Adjustment Wheels

Cutter PFM Trays

Compressed air Cleaning HOD Unit

Cloth Cleaning

Cleaner K isopropyl alcohol

Cleaner T

Gloves Latex

Brasso Cleaning Drum

Mouth Cap Cleaning Drum

USB Flash Drive

V. Soft Counter

The VarioPrint 135/120/110 series uses soft counters to track its functionalcopy use. The operator panel can display up to six (6) counters in theMaintenance Mode (when the Maintenance button on the operator panel ispressed). The VarioPrint 135/120/110 series operator panel displays up to six(6) counters on the Maintenance Mode screen.

The Maintenance Mode screen shows two types of counters: Billing countersand Day counters. Billing counters represent the total number of prints thathave been made since the machine was installed. The Day counters displaysthe same counters, however, the day counters can be reset to zero (0). TheDay counters can be reset at any time (i.e., between jobs, daily or betweenmeter readings).

The table below indicates the default counter configurations of the VarioPrint135/120/110 series in maintenance mode. Refer to the Technical ServiceManual for complete details on the Soft Counter configurations.

Table 35 – Soft Counter

CounterMeter

NumberCounter Description

(from Service Manual)DefaultDisplay

Adjustability of Display

1 101 Total 1 On May not be changed

2 102 Total 2 (large) On

May be Changed via ServiceMode setting to anyavailable counter

3 103 Total (large) On

4 104 Total (small) On

5 112 Total (Black/Large) On

6 113 Total (Black/Small) On

Refer to the VarioPrint 135/120/110 Technical Service Manual for completedetails on the Soft Counter configurations.



VII. Suggested End-User Customer Service Offerings

A. Monthly Copy Volume

Note: The maximum monthly volume (print/copy) represents the maximumnumber of pages the machine can produce within a one-month period (basedupon letter size paper). However, the device should not be used to producethis or a greater volume on a consistent monthly basis.

Table 36 – Monthly Print Copy Volume Definitions

Monthly PCV Type Description

Optimum PCV

This is the print/copy volume range that the equipment was intended to runon a regular basis to maintain a high level of performance and print/copyquality. Running the equipment within this range ensures that no unduestress is placed on components, and it allows time for the proper servicingand maintenance of the equipment.

Maximum PCV

This is the maximum number of prints/copies that you can make in amonth. However, sustained use of the machine at this print/copy level willimpact the long term performance and durability of the machine. It isrecommended to stay within the average print/copy volume and reduce apossible increase in servicing and maintenance issues.

Table 37 – Monthly Copy Volume

Optimum PCV (LTR) Maximum PCV (LTR)

VarioPrint 135 Approximately 200,000 – 350,000 Up to 2,200,000



B. Limited Warranty Support

1. End-User Limited Warranty Conditions

a) VarioPrint 135/120/110 Series Limited Warranty

Ninety (90) days after delivery to the original purchaser or 600,000prints/copies, or a combination of both, whichever comes first.

This warranty covers the Océ brand VarioPrint 135/120/110 seriesproduct, the Océ brand PRISMAsync Controller and the CanonBrand options for the VarioPrint 135/120/110 series product.

Note: No warranty is given on any consumables or consumableparts, such as paper, toner, chemicals, or pick-up rollers.

Please refer to the Océ VarioPrint 110/120/135 – Canon LimitedWarranty.

b) Drum Unit Limited Warranty

Full Credit:160,000 prints or copies (or a combination of both) or 30 daysafter delivery to the original purchaser, whichever comes first.

Prorated Credit:3,000,000 prints or copies (or a combination of both) or 1 yearafter delivery to the original purchaser, whichever comes first.

For detailed limited warranty information, please refer to the OcéCPR Drum Unit - Canon Limited Warranty.



2. Flat - Rate Program

The Flat-Rate Program provides a flat rate credit to Canon USA full-linedealers as compensation for warranty expenses that they may incur.Dealers who purchase the Océ branded VarioPrint 135/120/110 seriesproduct, Océ branded PRISMAsync Controller, and the Canon brandedoptions for the Océ VarioPrint 135/120/110 series product will receiveFlat-Rate Program credit during the month following their purchase. Thiscredit covers the dealer’s cost of defective parts and drums (with a dealercost under $300.00) replaced during the term of the end-user limitedwarranty.

The Flat-Rate Program helps the dealer avoid returning every failed partwith a cost under $300.00. A dealer must return parts with a cost greaterthan $300.00 to receive reimbursement for in-warranty failures.

The flat-rate credit is calculated by a percentage of your eligible machinepurchases, drums and accessories. Flat-rate credits are posted monthly.

Additional information on the Flat-Rate Program is located on the CanonUSA e-Support website at http://www.support.cusa.canon.com, shown inFigure 3 below.

Figure 3 – e-Support: Flat-Rate Program

Original defective parts with a dealer cost over $300.00 replaced duringthe term of the end-user limited warranty are eligible to receivereimbursement credit through the e-Tag process.



To request a part reimbursement credit, complete the e-Tag limitedwarranty claim form that can be found in the warranty section of theCanon USA e-Support Center website athttp://www.support.cusa.canon.com. Refer to the e-Tag section of thisService Guide for further details and instructions.

To acquire access to the on-line limited Warranty Credit Feature, pleasecontact your dealership’s ISG Central Dealer Administrator or your CanonRegional office for assistance.

Your regional service office personnel can answer questions regardingthe Flat-Rate Program.

3. e-Tag

All original defective parts with a dealer cost valued over $300.00 mustbe submitted to Canon Virginia, Inc. with a completed e-Tag limitedwarranty claim form and a handwritten or computer generated copy of theservice history of the VarioPrint device.

e-Tag is an electronic limited warranty claim form that is completed on-line, printed out and accompanied by the original defective part ordefective drum being returned to the Warranty Control Section forwarranty compensation.

The e-Tag limited warranty claim form can be found in the Warrantysection of the Canon USA e-Support Center website.

Figure 4 – e-Support: e-Tag



To submit an e-Tag limited warranty claim, select the type of claim fromthe “Submit a New Warranty Claim for” Dropdown list shown below andcomplete the required sections of the e-Tag limited warranty claim form.

Figure 5 – e-Support: e-Tag Claim Selection Menu

A copy of the e-Tag limited warranty claim form and the service history ofthe VarioPrint device should be returned with the original defective part(s)to the address provided on the bottom of the e-Tag limited warranty claimform. The service history log can be handwritten or computer generatedand must include the following:

Dealer Name Machine Installation Date Machine Serial Number Part Number Work Performed (Highlight Current Service Call) Part Description Date Part Was Removed Machine Copy Count Reason for Removal

For defective drums, ship the drum to the address provided on the bottomof the e-Tag limited warranty claim form, accompanied by a copy of the e-Tag limited warranty claim form, service history log of the device, a“before” sample copy depicting the problem and an “after” sample copyshowing the problem has been resolved.

After authorization, part, drum and labor credits are posted on the CanonNetwork Access (CNA) website on the following business day.


4. On-Line Limited Warranty Credit Inquiry

The On-Line Limited Warranty Credit Inquiry allows your dealership tocheck, download and print details of eon the CNA website

To view On-line Limited Warranty Credit Inquiry, log on to theWebsite select Canon Network Access (CNA) (seeCentral), then select Warranty Credit Inquiry (see

Figure 6 – CNA: Warranty Credit

Figure 6 – ISG Central

Figure 7 – CNA: Warranty Credi


Service Guide

Line Limited Warranty Credit Inquiry

Line Limited Warranty Credit Inquiry allows your dealership tocheck, download and print details of e-Tag and Flat-Rate Program credits

CNA website.

line Limited Warranty Credit Inquiry, log on to theselect Canon Network Access (CNA) (see Figu

), then select Warranty Credit Inquiry (see

CNA: Warranty Credit Inquiry).

ISG Central

CNA: Warranty Credit Inquiry

/110 Service Guide

January 2013Page 54

Line Limited Warranty Credit Inquiry allows your dealership toRate Program credits

line Limited Warranty Credit Inquiry, log on to the ISG CentralFigure 5 – ISG


a) e-Tag Inquiry:

On the CNA website select Warranty Credit Inquiry then select eTag Warranty Claims Reimbursement,Warranty Claims Reimbursementclaims search as shown inClaims Search

Figure 8 – CNA: e-Tag Warranty Claims Reimbursement

Figure 9 – CNA: e-Tag Warranty Claims Sear

To check the status of esubmitted:

Go to the ethe “e-Tag Claim Status Table” as shown at the bottom of thescreen shot inThis table allows you to check the status of your claims. To viewthe details of the eclaim ID number and click on the Display Details button.

Note: e-TagSupport ID number of the individual who entered the claim data.Therefore, it is highly recommended that only one individual enterand manage the e


Service Guide

Tag Inquiry:

On the CNA website select Warranty Credit Inquiry then select eTag Warranty Claims Reimbursement, Figure 7 –Warranty Claims Reimbursement, to perform an e

s search as shown in Figure 8 – CNA: e-Claims Search.

Tag Warranty Claims Reimbursement

Tag Warranty Claims Search

To check the status of e-Tag Limited Warranty Claims already

Go to the e-Tag “Claim Selection Menu”. Scroll down until you seeTag Claim Status Table” as shown at the bottom of the

screen shot in Figure 8 (CNA: e-Tag Warranty Claims Search)This table allows you to check the status of your claims. To viewthe details of the e-Tag limited warranty claim form, highlight theclaim ID number and click on the Display Details button.

Tag limited warranty claims are connected to the eSupport ID number of the individual who entered the claim data.Therefore, it is highly recommended that only one individual enterand manage the e-Tag limited warranty claims for your dealership.

/110 Service Guide

January 2013Page 55

On the CNA website select Warranty Credit Inquiry then select e-– CNA: e-Tag

, to perform an e-Tag Warranty-Tag Warranty

Tag Limited Warranty Claims already

Tag “Claim Selection Menu”. Scroll down until you seeTag Claim Status Table” as shown at the bottom of the

Tag Warranty Claims Search).This table allows you to check the status of your claims. To view

Tag limited warranty claim form, highlight theclaim ID number and click on the Display Details button.

limited warranty claims are connected to the e-Support ID number of the individual who entered the claim data.Therefore, it is highly recommended that only one individual enter

Tag limited warranty claims for your dealership.


b) Flat-Rate Inquiry:

On the CNA websiteFlat-Rate Warranty Reimbursement,Warranty Reimbursement10 – CNA: Flat

Figure 10 – CNA: Flat

Figure 11 – CNA: Flat

C. Service Parts Availability

Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arisefor such parts. Canon USA will provide service partassemblies and consumables to cover the entire machine function, and this isdesigned to avoid potential machine downtime for the customer. Variousshipment options15F15F28F

30

Next Flight Out (NFO) Ground, Next Day, Early A Pickup (Rush, Spot)

Table 38 – Parts Order Desk Days and Hours of Operation

Days of Operation

Monday – Friday

Monday – Friday

Saturday – SundayAll National Holidays

30 Shipment options are subject to change31 Only authorized dealer personnel with a unique PIN access code will be allowe

Order Center ([email protected]


Service Guide

quiry:

CNA website select Warranty Credit Inquiry and then selectRate Warranty Reimbursement, Figure 9 – CNA: Flat

Warranty Reimbursement, to perform a search as shown inCNA: Flat-Rate Warranty Reimbursement Search

CNA: Flat-Rate Warranty Reimbursement

CNA: Flat-Rate Warranty Reimbursement Search

Service Parts Availability

Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arisefor such parts. Canon USA will provide service parts for the key units,assemblies and consumables to cover the entire machine function, and this isdesigned to avoid potential machine downtime for the customer. Various

currently offered include:

Next Flight Out (NFO)t Day, Early AM

Pickup (Rush, Spot)

Parts Order Desk Days and Hours of Operation

Days of Operation Hours of OperationParts Order

Center

Friday9:00 AM – 7:00 PMEastern Standard

Time

Canon PartsOrder Center

Friday29F

317:00 PM – 9:00 AMEastern Standard

Time24 / 7

Call CenterSunday31

All National Holidays24 Hours

Shipment options are subject to changeOnly authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts

[email protected]) for more information.

/110 Service Guide

January 2013Page 56

select Warranty Credit Inquiry and then selectCNA: Flat-Rate

search as shown in FigureRate Warranty Reimbursement Search.

Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arise

s for the key units,assemblies and consumables to cover the entire machine function, and this isdesigned to avoid potential machine downtime for the customer. Various

TelephoneNumber

866-481-2569

800-263-9271

d to utilize this service. Contact the Canon Parts



VIII. Product Technical Support Offerings

A. Dealer Support Requirements

VarioPrint 135/120/110 Series Technical Training is required to receivetechnical support for the VarioPrint 135/120/110 Series products. Refer to theCanon Technical Support Center (TSC) for further details.

In order to ensure that each Dealer receives the highest level of support andin turn resolves the end user’s problems quickly and accurately, here areseveral recommendations to maximize your technical support request.

The dealer support personnel should check technical documentation(Manuals, Tech. Pub’s, etc.) and the e-Support website (24 hours a day,7 days a week) before calling Canon USA’s Technical Support Center(TSC) since your concern may have already been addressed anddocumented.

Have your Support ID Number ready when you call the TSC and prepareto be at the location where the engine or application is accessible. Thisdramatically improves the TSC’s ability to help troubleshoot the problemand eliminate the guesswork when answering a specific question. Thereare many “causes” to various problems, but by being at the location whencalling, it takes the speculation out of the troubleshooting process bysupplying accurate answers to what the device/application is doing.

Provide the serial number of the installed engine or application you aretroubleshooting. While this is required for access to support, it will alsoprovide the Specialist with information about previous calls for support.

Be prepared to provide environment specific information and any othersite-specific variables.

Submit and update your profile information such as cell phone number, e-mail address, or company address. To do so, you can logon to e-Supportand access the “Current Profile” section to make updates or call CanonUSA’s TSC. Accurate profile information will allow for quick contact ifmore information is required from the caller later on.

At the completion of each call, a ticket number is provided. If the supportspecialist does not provide a number, the caller should ask for it.

A return call from a dealer technician/systems engineer with a resolutionis extremely helpful. The information Canon USA receives from you onwhat actually resolved the problem is sent to the Support Specialist andenables them to better assist other callers who may have the sameproblem just addressed.

Making certain that all of our support partners get the highest quality technicalsupport as fast as possible makes everyone more productive and ultimatelydelivers better results and customer satisfaction.

Following some of these basic guidelines, and working as a team, helpseveryone achieve their support goals.



B. Canon USA Support Offerings

The following support mechanisms were established to deliver high quality,timely technical support services, and product information to VarioPrintdealerships. These support services cover areas such as system and usersoftware, networking and connectivity issues, electro-mechanical operations,and other hardware servicing.

1. Canon USA Technical Support Center

Canon USA provides a time sensitive call escalation process for allauthorized VarioPrint 135/120/110 Series dealers. The TSC is the singlepoint of entry for this process. Once a call is placed to the TSC andinformation is logged into the call management system, a case numberwill be assigned to the call. Every effort is made to resolve the problemduring the call. Calls that cannot be resolved during the initial call andrequire escalation need to follow the process below. The status of allescalated cases can be viewed via e-Support or by calling the TSC.

Canon USA’s TSC support responsibilities are as follows:

All technical support for the end-user is provided solely by the contractedservicing Dealer.

The Canon USA TSC will be the central contact/escalation for thereporting of all known outstanding hardware and software issues toCanon USA’s engineering and development groups.

The Canon USA TSC will be available to all Authorized Dealers,Systems Engineers, and technicians who have successfully completedthe Training Program.

The TSC will provide technical information regarding all Canonassociated hardware and software products.

The TSC will deploy, as required through proper escalation procedures,all on-site Canon USA digital solutions specialist and systems engineers.



Figure 12 – Canon USA Support Escalation Flow

Océ VarioPrint 135/120/110End-User

End-User Contacts ServicingDealer

Servicing Dealer ContactsCanon USA TSC

Canon USATechnical Support Center

1-800-528-2830

Canon USADigital Solutions Specialist

& Systems Engineers

Canon USAEngineering

Assistance Required

Status
Modify
Update Case

Update Case

January 2013Page 59

Update Case



2. Internet Support

a) Canon USA’s e-Support Center Website

Canon USA’s Systems and Technical Support Division provideshigh quality e-Support via the Internet and is only available forCanon USA authorized servicing dealers.

Canon USA’s e-Support is designed to provide dealer SystemsEngineers and Technicians access to technical supportinformation via the Worldwide Web.

The following functions and information can be accessed: Proactive notification of new releases, patches, Technical

Publications, and other information via e-mail Search for Technical Solutions with the Integrated Knowledge

Management System through natural language query Read or download on-line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases

In order to access e-Support, you must first register for a SupportID. To register for a Support ID, go on-line to the Canon USASystems and Technical Support Division’s e-Support Centerwebsite at http://www.support.cusa.canon.com. Click on the“Register” button and follow the instructions for registration. Thisservice is available at no additional charge to all authorizeddealers.

Figure 13 – The Canon e-Support Center Login



b) Canon USA ISG Central Website

Complete versions of the Service Guides are available on theCanon USA ISG Central website (http://isgcentral.cusa.canon.com/).

Access is limited to the authorized dealer’s Management staff;please contact your dealer administrator to request access to theSystem and Technical Support Section of ISG Central.

Figure 14 – The Canon ISG Central Login

Once the Authorized Dealer’s Management staff is logged into ISGCentral, access to the Systems & Technical Support section isavailable by selecting the Systems & Technical Support button.There the authorized dealer’s management staff has access to theService Guides, Program Guides, Software Solutions Guides,Service Support Guides, and Service Revenue/Profit Calculatorsas shown below.

Figure 15 – Systems & Technical Support section of ISG Central



IX. Appendix

A. Specifications

Note: All specifications are for reference purposes only and are subject tochange without notice.

Table 39 – VarioPrint 135/120/110 Series Main Unit

VarioPrint 135/120/110 Main Unit

VarioPrint 135 VarioPrint 120 VarioPrint 110

Type Console

Imaging Technology Océ Direct Press

ResolutionEngine / Print Up to 600 x 2,400 dpi

Copy Up to 600 x 1,200 dpi

Number of Gradations 200

Paper Size/ / (When the MainUnit’s Paper Deck Is Used)

12” x 19.2”, 12” x 18”, 11” x 17”, LGL, LTRR, EXECR, EXEC, LTR-Tab, LTR

Paper Weight 13 lb bond to 110 lb cover (50 g/m2

to 300 g/m2)

Paper TypePlain, Transparency, Tabs, Self Adhesives, Textured Paper, Die Cuts,Carbonless (NCR) Paper, Pre-printed paper

Warm-Up Time 2.5 - 4.5 minutes, depending on amount of toner in the cleaner

First copy out time Up to 3.9 seconds (Simplex)

First print out time Up to 5.1 seconds (Simplex, ripped)

Copy & PrintSpeed

(Simplex/Duplex)

(20 lb bond (80g/m

2)

LTR 120 ipm / 135 ipm 110 ipm / 120 ipm 100 ipm /110 ipm

LTR-Tab 113 ipm / - 104 ipm / - 94 ipm / -

EXEC 123 ipm / 138 ipm 113 ipm / 123 ipm 102 ipm / 123 ipm

EXECR 100 ipm / 75 ipm 92 ipm / 75 ipm 83ipm / 75 ipm

LTRR 95 ipm / 75 ipm 87 ipm / 75 ipm 79 ipm / 75 ipm

LGL 74 ipm / 75 ipm 68 ipm / 74 ipm 61 ipm / 68 ipm

11” x 17” 63 ipm / 70 ipm 57 ipm / 63 ipm 52 ipm / 57 ipm

12” x 18” 60 ipm / 68 ipm 55 ipm / 60 ipm 50 ipm / 55 ipm

12” x 19.2” 56 ipm / 62 ipm 51 ipm / 56 ipm 46 ipm / 51 ipm

Paper Feeding System/Capacity

(20 lb bond (80 g/m2)

When Only the Main Unit’s Paper Drawers are used:Paper Drawer 1 / 2: up to 1,500 sheets LTRPaper Drawer 3: up to 500 sheets 5.5” x 7.2” to 11” x 17”

(140 mm x 182 mm to 279 mm x 432 mm)Paper Drawer 4: up to 500 sheets 5.5” x 7.2” to 12.6” x 19.2”

(140 mm x 182 mm to 320 mm x 488 mm)

Power Source Single phase, 208-240V, 50/60Hz , 20A

MaximumPowerConsumption

Ready mode Approximately 275 WLow power mode Approximately 150 WSleep mode Approximately 4.2 W (excluding the controller)Operation (LTR80 g/m

2duplex)

Approximately 1.8 kW Approximately 1.9 kW Approximately 2.1 kW

Operation (LTR75 g/m

2duplex)

Approximately 1.85 kW Approximately 1.9 kW Approximately 2.1 kW

Dimensions (H x W x D)

Without Operator Panel:Approximately 40.9” x 44.5” x 30.1” (1,040 mm x 1,130 mm x 765 mm)

With Operator Panel:Approximately 56.3” x 44.5” x 30.1” (1,430 mm x 1,130 mm x 765 mm)

Weight Approximately 579.8 lb (263 kg)

Altitude Less than 1,000 m (3,280.8’) (898.7 hPa or 0.887 atm)

Temperature while in UseBetween 62.6°F (17°C) and 78.8°F (26°C) for print speeds greater than 120ipm

Between 62.6°F (17°C) and 82.4°F (28°C) for print speeds up to 120 ipm

Humidity Between 20% and 80% Relative Humidity



Table 40 – Duplex Color Image Reader-D1


Reader

Acceptable Originals Sheet, book, three dimensional objects (up to 4.4 lb (2 kg))Type Flat BedPlaten FixedResolution Up to 600 dpi x 600 dpiPaper Sizes 11" x 17", LGL, LTR, LTRR, STMT, or STMTR

FeederOriginal FeedingMechanism

Single Pass Duplex Automatic Document Feeder

Size of Originals

11” x 17”, LGL, LTR, LTRR, STMT, or STMTR

1-Sided Original: 10 lb bond to 80 lb cover (38 to 220 g/m2)

2-Sided Original: 13 lb bond to 80 lb cover (50 to 220 g/m2)

Original Tray Capacity Up to 300 sheets (20 lb bond (80 g/m2))

Scanning (Simplex /Duplex)

B&W (300 dpi x 300 dpi): Approximately 120 ipm (Simplex / Duplex)B&W (600 dpi x 600 dpi): Approximately 100 ipm (Simplex / Duplex)Color (300 dpi x 300 dpi): Approximately 120 ipm (Simplex / Duplex)Color (600 dpi x 600 dpi): Approximately 25 ipm (Simplex / Duplex)Color (600 dpi x 300 dpi): Approximately 105 ipm (Simplex / Duplex)

Power Source From the main unitDimensions (H x W x D) Approximately 7 1/8 " x 25" x 23 1/8" (179 mm x 633 mm x 588 mm)Weight Approximately 59 lb (27 kg)

Table 41 – ePIM-C1/Secondary ePIM-C1

ePIM-C1

Paper Size Approximately 8” x 8” to 12.6” x 19.2” (203 mm x 203 mm to 320 mm x 488 mm)

Paper Weight Approximately 13 lb bond to 110 lb cover (50 to 300 g/m2)

Paper Deck CapacityPaper Drawers 1 / 2: up to 600 sheets each (LTR)

Paper Drawers 3 / 4: up to 1,700 sheets each (LTR)

Paper Feed Technology Vacuum feed, air separation

Power Source90 - 264 V AC, 40 - 67 Hz, 200 WNEMA 5-15

Dimensions (H x W x D) Approximately 40.9” x 38.6” x 29.5” (1,040 mm x 980 mm x 750 mm)

Weight Approximately 440.9 lb (200 kg)

Table 42 – Paper Folding Unit-F1


Paper Size

Z-Fold: 11" x 17", LGL31F32

, LTRR32

C-Fold: LTRRZigzag-Fold: LTRRHalf-Fold: LTRR

32

Weight Z-Fold, C-Fold, Accordion Z-Fold: 14 to 28 lb bond (52 to 105 g/m2)

Type Thin, Plain, CoatedPower Source From the finisherMaximum PowerConsumption

200 W maximum

Dimensions (H x W x D) Approximately 46 7/8” x 13 1/4” x 31 1/4" (1,190 mm x 336 mm x 793 mm)Weight Approximately 144 lb (65 kg)

32 When the optional Finisher-AG1 / Saddle Finisher-AG2 is attached.



Table 43 – Punch Unit-BQ1

Punch Unit-BQ1

Paper Size 11” x 17”, LGL, LTR, LTRR, or EXEC

Paper Weight 14 lb bond to 73 lb cover (52 to 200 g/m2)

Paper TypeThin, Plain, Heavy, Recycled, Color, Bond Paper, Tab Paper, Coated, TexturePaper, Vellum

Punch Hole Quantity,Hole Diameter

Two Holes: 1/4” (6.5 mm)Three Holes: 3/8” (8 mm)

Distance Between PunchHoles

Two Holes: 2-3/4” (70 mm)Three Holes: 4-1/4” (108 mm)

Paper Size in Which HolesCan be Punched

Two Holes: LGL, LTRRThree Holes: 11” x 17”, LTR, EXEC

Puncher Waste TrayCapacity

When approximately 6,000 sheets of paper have been punched

Power Source From the Finisher

Dimensions (H x W x D) Inside the Finisher

Weight Approximately 8.2 lb (3.7 kg)

Table 44 – Booklet Trimmer-D1

Booklet Trimmer-D1

Description Upper knife reciprocating, fore-edge trimmer with delivery trayTrim Amount 0.08” to 0.78” (2 mm to 20 mm)

Maximum Number ofSheets

Approximately 50 sheets (20 lb bond (80 g/m2))

Approximately 48 sheets (20 lb bond (80 g/m2)) + 2 sheets (110 lb cover (300

g/m2))

Delivery Tray CapacityConveyor belt - Approximately 30 booklets(or Approximately 40 sheets of an LTR booklet (20 lb bond (80 g/m

2))

Booklet Waste TrayCapacity

Approximately 1,500 sheets of trimmed strips (LTR (20 lb bond (80 g/m2), trim

width 0.78” (20 mm))Acceptable Paper Sizes 13” x 19.2”, 12” x 18”, 12 5/8” x 17 3/4”, 11” x 17”, LGL, LTRRAcceptable PaperWeights

14 lb bond to 110 lb cover (52 to 300 g/m2)

Power Source/MaximumPower Consumption

From the finisher 300 W maximum

Dimensions (H x W x D)Approximately 41" x 62" x 30 3/8" (1,040 mm x 1,575 mm x 770 mm)(including conveyor belt and delivery tray)

Weight Approximately 335 lb (152 kg)

Table 45 – Two Knife Booklet Trimmer-A1

Two Knife Booklet Trimmer-A1

Description Upper knife, reciprocating top-bottom trimmerMaximum Number ofSheets

Up to 50 sheets (20 lb bond (80 g/m2))

Up to 48 sheets (20 lb bond (80 g/m2)) + 2 sheets (110 lb cover (300 g/m

2))

Acceptable Paper Sizes 13” x 19.2”, 12” x 18”, 12 5/8” x 17 3/4”, 11” x 17”, LGL, LTRRAcceptable PaperWeights

14 lb bond to 110 lb cover (52 to 300 g/m2)

Trimming WidthTop-bottom: Approximately 0.08” to 0.59” (2 mm to 15 mm)*Minimum width of booklet in top and bottom directions: 7.48” (190 mm)

Trim Box CapacityApproximately 1,500 sheets of trimmed strips(width 0.59” (15 mm), LTRR paper (20 lb bond (80 g/m

2))

(Equivalent to approximately 750 sheets)

Conveyor CapacityApproximately 30 booklets (Approximately 40 sheets of an LTRR booklet (20 lbbond (80 g/m

2), with the width trimmed 0.79” (20 mm) by the Booklet Trimmer)

Power Source 120 to 127 V AC, 50/60 Hz, 4 AMaximum PowerConsumption

440 W

Dimensions (H x W x D)Approximately 41" x 21 1/8" x 30 3/8" (1,040 mm x 536 mm x 770 mm)(without conveyor and delivery trays)

Weight Approximately 319 lb (145 kg) (without conveyor and delivery trays)



Table 46 – Finisher-AF1

Finisher-AF1

Paper Size13" x 19", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, and Irregular Size(5 7/8" x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))


Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Transparency,Labels, Tab Paper, Coated, Texture Paper, Vellum

Capacity Per Tray

No Collating, Collate, or Group ModeTray AIf the High Volume Stack Mode is set to ‘Off’:13" x 19", 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXEC,EXECR: Approximately 1,000 sheets (or 5 3/4" (147 mm) in height)

If the High Volume Stack Mode is set to ‘On’:(The maximum stack volume may vary, depending on the paper type.) (When theoptional Booklet Trimmer-D1 is attached, the High Volume Stack Mode is notavailable.)LTR, LTRR, STMTR, EXEC: 3,000 sheets (or 16 5/8” (423 mm) in height)11” x 17”, LGL: Approximately 1,500 sheets (or 8 1/2” (216 mm) in height)(Paper size over 11” X17” is not supported in High Volume Stack Mode)

Tray B:LTR, LTRR, EXEC: Approximately 2,000 sheets (or 11 1/4" (285 mm) in height)13” x 19”, 12 5/8” x 17 3/4”, 12” x 18”, 11" x 17", LGL: Approximately 1,000 sheets(or 5 3/4" (147 mm) in height)

Staple ModeTray A:11" x 17", LGL, LTR, LTRR, EXEC: Approximately 1,000 sheets/100 sets (or 5 3/4"(147 mm) in height)

Tray B:LTR, LTRR, EXEC: Approximately 2,000 sheets/100 sets (or 11 1/4" (285 mm) inheight)11" x 17", LGL: Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)No Collating, Collate, Group, and Staple Modes with Different Paper Sizes:13” x 19”, 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXEC:Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)- The Staple mode cannot be used with 13” x 19”, 12" x 18", and 12 5/8” x 17 3/4”

Z-Fold Mode (When the Optional Paper Folding Unit-F1 Is Attached):Tray A: Approximately 20 sheetsTray B: Approximately 30 sheets

Maximum StaplingCapacity / AvailableStaple Size

When the Standard Staple Cartridge Is Attached:(The maximum stapling capacity may vary, depending on the paper type andweight.)LTR, EXEC: Approximately 100 sheets (20 lb bond (80 g/m

2)) or Heavy paper

stacked less than 1/2" (11 mm) Approximately 98 sheets (20 lb bond (80 g/m2))

+ 2 sheets (73 lb cover (200 g/m2))

11" x 17", LGL, LTRR: Approximately 50 sheets (20 lb bond (80 g/m2)) or Heavy

paper stacked less than 1/4" (5.5 mm) Approximately 48 sheets (20 lb bond (80g/m

2)) + 2 sheets (73 lb cover (200 g/m

2))

Corner Stapling: 11" x 17", LGL, LTR, LTRR, EXECDouble Stapling: 11" x 17", LGL, LTR, LTRR, EXEC

Power Source 120 V AC, 60 Hz, 8 A, 250 W maximum

Dimensions (H x W x D)Approximately 46 1/2" x 31 1/2" (35 3/8”)32F

33x 31 1/4"

(1,180 mm x 800 mm (890 mm)33

x 792 mm)Weight Approximately 286 lb (130 kg)

33 When the extension tray is pulled out.



Table 47 – Saddle Finisher-AF2

Saddle Finisher-AF2

Paper Size13" x 19", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, and Irregular Size (5 7/8"x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))


Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Transparency,Labels, Tab Paper, Coated, Texture Paper, Vellum

Capacity Per Tray

No Collating, Collate, or Group ModeTray A:If the High Volume Stack Mode is set to ‘Off’:13" x 19", 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXECEXECR: Approximately 1,000 sheets (or 5 3/4" (147 mm) in height)If the High Volume Stack Mode is set to ‘On’:(The maximum stack volume may vary, depending on the paper type.) (When theoptional Booklet Trimmer-D1 is attached, the High Volume Stack Mode is notavailable.)LTR, LTRR, STMTR, EXEC: Approximately 3,000 sheets (or 16 5/8” (423 mm) inheight)11” x 17”, LGL: Approximately 1,500 sheets (or 8 1/2” (216 mm) in height)(Paper size over 11” X17” is not supported in High Volume Stack Mode)

Tray B:LTR, LTRR, EXEC: 2,000 sheets (or 11 1/4" (285 mm) in height)13” x 19”, 12” x 18”, 12 5/8” x 17 3/4”, 11" x 17", LGL: Approximately 1,000 sheets(or 5 3/4" (147 mm) in height)

Staple ModeTray A:11" x 17", LGL, LTR, LTRR, EXEC: Approximately 1,000 sheets/100 sets (or 5 3/4"(147 mm) in height)

Tray B:LTR, LTRR, EXEC: Approximately 2,000 sheets/100 sets (or 11 1/4" (285 mm) inheight)11" x 17", LGL: Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)No Collating, Collate, Group, and Staple Modes with Different Paper Sizes:13” x 19”, 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXEC:Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)- The Staple mode cannot be used with 13” x 19”, 12" x 18", and 12 5/8” x 17 3/4”

Z-Fold Mode (When the Optional Paper Folding Unit-F1 Is Attached):Tray A: Approximately 20 sheetsTray B: Approximately 30 sheets

Max. Stapling Capacity /Available Staple Size

When the Standard Staple Cartridge Is Attached:(The maximum stapling capacity may vary, depending on the paper type andweight.)LTR, EXEC: Approximately 100 sheets (20 lb bond (80 g/m2)) or Heavy paperstacked less than 1/2" (11 mm) Approximately 98 sheets (20 lb bond (80 g/m2)) +2 sheets (73 lb cover (200 g/m2))11" x 17", LGL, LTRR: Approximately 50 sheets (20 lb bond (80 g/m2)) or Heavypaper stacked less than 1/4" (5.5 mm) 48 sheets (20 lbbond (80 g/m2)) + 2 sheets (73 lb cover (200 g/m2))Corner Stapling: 11" x 17", LGL, LTR, LTRR, EXECDouble Stapling: 11" x 17", LGL, LTR, LTRR, EXEC

Available Saddle StitchCapacity/Size

Plain Paper: Approximately 2 to 25 sheets (14 to 20 lb bond (52 to 80 g/m2))

Up to 15 sheets (20 to 28 lb bond (80 to 105 g/m2))

Up to 10 sheets (28 to 35 lb bond (105 to 128 g/m2))

Up to 5 sheets (35 lb bond to 80 lb cover (105 to 216 g/m2))

including cover sheetCoated Paper: Up to 15sheets (20 lb bond (80 g/m

2))

Saddle Fold: Up to 5 sheets (20 lb bond (80 g/m2))

Size: 13” x 19”, 12” x 18", 12 5/8” x 17 3/4”,11” x 17”, LGL, LTRR, and irregularsize: 8 1/4" x 11” to 13” x 19 1/4”



Table 47 – Saddle Finisher-AF2 – Continued

Saddle Finisher-AF2

Power Source 120 V AC, 60 Hz, 8 A 250 W maximum

Dimensions (H x W x D)Approximately 46 1/2" x 31 1/2" (41 3/4”)33F

34x 31 1/4"

(1,180 mm x 800 mm (1,060 mm)34

x 792 mm)Weight Approximately 396 lb (180 kg)

Table 48 – High Capacity Stacker-E1

High Capacity Stacker-E1

Paper Size

StackTray:

13” x 19”, 12” x 18”, 12 5/8” x 17 3/4", 11” x 17”, LGL, LTR, LTRR, EXEC,EXECR, and Irregular Size (10 1/8" x 7 1/8" to 13" x 19 1/4"(257 mm x 182 mm to 330.2 mm x 487.7 mm), 8 1/4" x 11” to10 1/8” x 19 1/4” (210 mm x 279.4 mm to 256.9 mm x 487.7 mm))

OutputTray:

13” x 19”, 12” x 18”, 12 5/8” x 17 3/4", 11” x 17”, LGL, LTR, LTRR, EXEC,EXECR, and Irregular Size (7 1/8" x 7 1/8" to 13" x 24 7/8"(182 mm x 182 mm to 330.2 mm x 630 mm))


Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-Punched, Bond Paper, Labels,Transparency, Tab Paper34F

35, Coated, Texture paper, Vellum

Paper Capacity 6,000 sheets maximumNumber of Trays 2 trays

Tray CapacityOutput Tray: Approximately 1,000 sheets (or 5 3/4" (147 mm) in height)Stack Tray: Approximately 5,000 sheets x 2 (or 22 5/8” (575 mm) in height)

Stacking Modes Collate, Group, Offset, Continuous LoadPower Source/MaximumPower Consumption

120 V AC, 60 Hz, 15 A, 580 W maximum

Dimensions (H x W x D) Approximately 53 5/8" x 39 1/4" x 31 1/4" (1,362 mm x 997 mm x 792 mm)Weight Approximately 463 lb (210 kg)

Table 49 – High Capacity Stacker-F1


Paper Size

Paper size (Top tray, stack tray, eject tray):LGL, LTR, LTRR, STMTR, SRA3, EXEC, EXECR, 11"x17", 12"x18", 13"x19"Custom sizes: 5.5" x 7.2" - 13.0" x 19.2" (140 mm x 182 mm - 330.2 mm x 487.7mm)

Paper Weight Type: All media weight by printer

Paper Type Type: All media supported by printer

Number of Trays 2 trays

Tray Capacity(@ 80 g/m², 20 lb Bond)

Top tray: 200 sheets or 20 mm (0.8") in heightStack tray (Internal): 3,000 sheets or 355 mm (14.0") in heightEject tray (External): 3,000 sheets or 355 mm (14.0") in height

Stacking Modes Strait and Offset

Power Source 120 V AC, 60 Hz, 10 A, NEMA 5-15

Power consumptionOff: Less than 0.5 WReady: Less than 15 WIn use: Less than 300 W

Dimensions (W x D x H)35.4" x 29.3" x 40.9" (899 mm x 745 mm x 1,040 mm)35.4" x 49.2" x 40.9" (899 mm x 1,250 mm x 1,040 mm) (when the eject tray isextended)

Weight 264.6 lb (120 kg)

34 When the auxiliary booklet tray is pulled out.35 Tab paper can be stacked with tab ear on trailing edge only.



Table 50 – PowerLift Specifications

PowerLift

Maximum lifting weight: 175 lb (80 kg)

Minimum fork height: 4" (100 mm)

Maximum fork height: 47" (1,200 mm)

Power Source 24V (from two 12 V Batteries), 9.0 Ah gas tight and maintenance free

Charger 120 V AC, 60 Hz, 2 A, NEMA 5-15

Charging Time 4-5 hours (Discharged batteries)

Dimensions (W x D x H) 21 x 33" x 60" (530 mm x 850 mm x 1,520 mm)

Paper Pallet Dimensions(W x D)

19.7” x 13” (500 mm x 330 mm )

Weight 80 lb (36 kg)

Table 51 – Document Insertion Unit-F1


Paper SizeUpper Tray: LTR, LTRR, EXECR, and Irregular Size (7 1/8" x 7 1/8" to 13" x 19 ¼”(182 mm x 182 mm to 330.2 mm to 487.7 mm))


Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Coated, TexturePaper, Vellum

Paper CapacityUpper Tray: Approximately 200 sheets (20 lb bond (80 g/m

2))

Lower Tray: Approximately 200 sheets (20 lb bond (80 g/m2))

Power Source From the Finisher

Dimensions (H x W x D) Approximately 55” x 27 5/8” x 31 ¼” (1397 mm x 701 mm x 793 mm)Weight Approximately 122 lb (55 kg)

Table 52 – PRISMAsync Controller

Item Specifications

Operating System Windows 7

Processor Speed 2 GHz

Memory 2 GB

Hard Disk 160 GB

Network Connectivity Ethernet 10/100/1000 Base-T

Network ProtocolsTCP/IP (LPR/LPD, Socket), SMB Static IP/Auto IP (DHCP)SNMP v1-v3 (Printer MIB, private MIB, Job monitoring MIB), IPP

Page DescriptionLanguages

Adobe PostScript 3, PDF 1.7, PCL 6, XPS, IPDS, SRA/PCL6

Server Type Embedded with optional removable hard disk Web-based configuration with Océ Settings Editor

USB PrintingPDF, PS, PCL, XPS via USB connection on the operator panel.(Compatibility with all USB storage devices cannot be guaranteed.)

SecurityCCEAL 2+, E-Shredding (optional), Firewall, PIN for Doc Box, User authentication toSDS, Removable Hard Disk, IPv6

Features

Print-while-RIP RIP-then-Print Streaming Process multiple jobs No cycle-down between jobs Multi-tasking (scan, copy, print) Remote meter reading

Options

Generic USB mouse support Section 508 kit (video attention light) CCD interface for accounting Operator attention light Removable hard disk Remote UI



Table 53 – USB Flash Drive Specifications (for the USB Key and USB Stick)

Capabilities Requirement

USB connection speed USB 2.0 High Speed certified, USB 1.1 backward compatible

USB key size Size ≥ 2 GB, 4GB Recommended

Bootable media support Yes (mandatory)

File system support Bootable NTFS and FAT32 (Intel)

DriversWindows generic drivers for USB mass storage. No specific drivers or specificsetup

Bios recognition USB HDD device

USB key technology SLC (Single Level Cell – Mandatory)

Encryption No hardware data encryption software on the USB key allowed

U3 support Not allowed

Biometric support Not allowed

Micro-Drive Not allowed

Ready Boost certified Yes (mandatory)

Minimal Throughputs

File size 512B 32kB 256kB 2MB 64MB

Read 1.5 MB/s 8 MB/s 20 MB/s 23 MB/s 24 MB/s

Write 0.1 MB/s 0.8 MB/s 4 MB/s 4 MB/s 8 MB/s

Housing Rubber housing (shock resistant) is preferred

LCD Screen Not allowed

Activity indication Led Yes



B. High Capacity Stacker-F1 Safety Notification



C. Warranty

1. Océ VarioPrint 110/120/135 – Canon Limited Warranty



2. Océ CPR Drum Unit - Canon Limited Warranty



D. List of TablesTable 1 - Model Comparison Chart.......................................................................................2Table 2 – Configuration.........................................................................................................4Table 3 – Hardware Accessories ..........................................................................................5Table 4 – Print Engine and Controller System Options ........................................................6Table 5 – Consumables ........................................................................................................6Table 6 – Toner and Drum....................................................................................................6Table 7 – Maintenance Icon................................................................................................19Table 8 – POC Actions .......................................................................................................19Table 9 – The VarioPrint DP LINE POC Kit-A1 ..................................................................21Table 10 – Standard Program Alerts ..................................................................................21Table 11 – Océ VarioPrint DP-Line Technician Training Certification Path .......................27Table 12 – Océ VarioPrint DP-Line Accessories Training Certification Path .....................27Table 13 – Service Manager Training Certification Path ....................................................27Table 14 – Océ VarioPrint DP-Line Technician Training Prerequisites..............................30Table 15 – Océ VarioPrint DP-Line Accessories Training Prerequisites............................30Table 16 – Power and Plug Requirements Quick Reference .............................................33Table 17 – Power Receptacle.............................................................................................34Table 18 – Weight Table.....................................................................................................34Table 19 – Dimensions Table .............................................................................................35Table 20 – Dimensions Diagrams.......................................................................................36Table 21 – Estimated Installation Times.............................................................................38Table 22 – Environmental Conditions .................................................................................39Table 23 – Main Unit Consumables List .............................................................................44Table 24 – Main Unit Consumable Parts List .....................................................................45Table 25 – Duplex Color Image Reader-D1 Consumable Parts List ..................................45Table 26 – High Capacity Stacker-E1 Consumable Parts List ...........................................46Table 27 – High Capacity Stacker-F1 Consumable Parts List ...........................................46Table 28 – Booklet Trimmer-D1 Consumable Parts List ....................................................46Table 29 – Two-Knife Booklet Trimmer Consumable Parts List .........................................46Table 30 – Saddle Finisher-AF1/Finisher-AF1 Consumable Parts List ..............................46Table 31 – Document Insertion Unit-F1 Consumable Parts List ........................................47Table 32 – Paper Folding Unit-F1 Consumable Parts List .................................................47Table 33 – Printer Operation Care Program replaceable parts ..........................................48Table 34 – Special Tools, Solvents, and Oils List...............................................................48Table 35 – Soft Counter ......................................................................................................49Table 36 – Monthly Print Copy Volume Definitions ............................................................50Table 37 – Monthly Copy Volume.......................................................................................50Table 38 – Parts Order Desk Days and Hours of Operation ..............................................56Table 39 – VarioPrint 135/120/110 Series Main Unit..........................................................62Table 40 – Duplex Color Image Reader-D1 .......................................................................63Table 41 – ePIM-C1/Secondary ePIM-C1 ..........................................................................63Table 42 – Paper Folding Unit-F1.......................................................................................63Table 43 – Punch Unit-BQ1 ................................................................................................64Table 44 – Booklet Trimmer-D1..........................................................................................64Table 45 – Two Knife Booklet Trimmer-A1.........................................................................64Table 46 – Finisher-AF1 .....................................................................................................65Table 47 – Saddle Finisher-AF2 .........................................................................................66Table 48 – High Capacity Stacker-E1.................................................................................67Table 49 – High Capacity Stacker-F1.................................................................................67Table 50 – PowerLift Specifications....................................................................................68Table 51 – Document Insertion Unit-F1..............................................................................68Table 52 – PRISMAsync Controller ....................................................................................68Table 53 – USB Flash Drive Specifications (for the USB Key and USB Stick) ..................69



E. List of FiguresFigure 1 – Service Mode.....................................................................................................22Figure 2 - Océ VarioPrint DP-Line Learning Path...............................................................26Figure 3 – e-Support: Flat-Rate Program ...........................................................................51Figure 4 – e-Support: e-Tag................................................................................................52Figure 5 – e-Support: e-Tag Claim Selection Menu ...........................................................53Figure 6 – ISG Central ........................................................................................................54Figure 7 – CNA: Warranty Credit Inquiry ............................................................................54Figure 8 – CNA: e-Tag Warranty Claims Reimbursement..................................................55Figure 9 – CNA: e-Tag Warranty Claims Search................................................................55Figure 10 – CNA: Flat-Rate Warranty Reimbursement ......................................................56Figure 11 – CNA: Flat-Rate Warranty Reimbursement Search..........................................56Figure 12 – Canon USA Support Escalation Flow..............................................................59Figure 13 – The Canon e-Support Center Login ................................................................60Figure 14 – The Canon ISG Central Login .........................................................................61Figure 15 – Systems & Technical Support section of ISG Central .....................................61

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