LSSS N240ORGANIZATIONAL BEHAVIOR PROJECT 1 – THEORIES & MODELS

Essa Al Mahri (H00214784)Ebrahim Al Nuaimi ( H00214374)Ahmad Al Mansoori (H00060462)Abdulla Al Shehhi (H00052686)

OUTLINE

Introduction

History

OB in Modern Business

Employees and Responsibilities

Total Quality Management (TQM)

How OB Affects an Organization’s Performance TQM Key Elements

Management Styles

Dream Company

INTRODUCTION

Organizational Behavior (OB )

Purpose

OB example in real life ( children )

positive reinforcement

punishment

extinction

HISTORY

OB is an old field of study

Famous Figures in History

Sun Tzu (Art of War)

Niccolò Machiavelli (The Prince)

Douglas McGregor 1960s

Theory X

Theory Y

OB IN MODERN BUSINESS

Companies’ Policies

Management Style (Administration)

Employees

Clients and costumers

Corporate Social Responsibility

EMPLOYEES & RESPONSIBILITIES

Employees

Management and Social Activity

Motivation

Psychology

Corporation Responsibility

Economic Responsibility

Legal Responsibility

Ethical Responsibility

Philanthropic Responsibility

TOTAL QUALITY MANAGEMENT

TQM

Principles of TQM

Do it right the first time

Listen to customers and employees.

Make continuous improvement.

Build teamwork, trust, and mutual respect

HOW OB AFFECTS AN ORGANIZATION’S PERFORMANCE

Vision

Motivation

extrinsic 

intrinsic

Feedback

TQM KEY ELEMENTS

- HOW OB BEHAVIOR AFFECTS ORGANIZATIONAL PERFORMANCE

Why Do Extrinsic Rewards Too Often Fail to Motivate? Too much emphasis on monetary rewards. Rewards lack an “appreciation effect.” Extensive benefits become entitlements. Counterproductive behavior is rewarded. Too long a delay between performance and

rewards. Too many one-size-fits-all rewards

HOW OB BEHAVIOR AFFECTS ORGANIZATIONAL PERFORMANCE

MANAGEMENT STYLES

Autocratic

Features: Controlling Obedience Dependence on boss

Impacts: Minimum performance Lack of change and creativity

Custodial

Features: Paternalistic Economy dependant

Impacts: Lack of motivation and top productivity

Supportive

Features: Leadership dependence Free motivation

Impacts: Works well Employees tend to perform well

Collegial

Features: Team & partnership oriented Self - disciplined

Impacts: Works in highly educated communities

ESSA

Autocratic & Collegial styles Why?

AHMAD

Collegial Style Why? (My experience)

EBRAHIM

Autocratic & Supportive styles Why?

ABDULLA

Autocratic & Collegial styles Why?

DREAM COMPANY

Core values Set all the system elements that satisfy local culture of the host

country and be in good terms with the global too.

Management models Autocratic to be strict in any delicate situation. Collegial which will be the main style while dealing with the

employees.

human and social capital We will approach the employees individually to check the human

capital and introduce them to each other so social capital will form between them.

If a employee does not do his job will manage him by collegial style, but if that does not work we would change into autocratic style.

DREAM COMPANY

Motivation We will do a fast feedback every month and do the employee of the

month prize with extrinsic, intrinsic sub-prizes for excellent performance.

Main motivation is the psychological and it is called recognition. As simple as that to make the employee feel that his/her efforts makes a difference and that what matters the most.

Promotion is another good example of motivation and whomever been promoted should fulfill the core values of the company.

Growth Before any growth in real life we will conduct E-business as a start of

our expansion. We focus on maintain the base of the company even if the company

goes global.

DREAM COMPANY

Social responsibility (CSR) Global responsibility Stakeholder requirement Host country rules and regulations Human responsibility

DREAM COMPANY

DREAM COMPANY

DREAM COMPANY

Our companies’

fundamental goal

REFERENCE

Google Images http://www.investopedia.com/terms/o/organizational-behavior.asp https://courses.worldcampus.psu.edu/welcome/mangt535/less01_04.html http://en.wikipedia.org/wiki/The_Prince http://worldacademyonline.com/article/27/383/the_hawthorne_studies.html http://www.bi.edu/research/News/news-2012/soft-leadership-skills-make-for-

hard-figures/

http://www.chi.ac.uk/school-enterprise-management-leadership/undergraduate/undergraduate-courses

http://www.leadership-toolbox.com/autocratic-leadership.html http://

www.marieclaire.com/career-money/career-coach/coworkers-work-success http://www.typesofmanagement.net/democratic-management/ Study notes

QUESTIONS ?

YOUR FEEDBACK