OB Interpersonal Relations & Group Dynamics
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Transcript of OB Interpersonal Relations & Group Dynamics
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Interpersonal Relations andGroup Dynamics
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Overview
Understand the nature of relationships. Understand how strong interpersonal skills
will magnify our personal power Analyze various communication styles and
recognizing our own Provide strategies for effective
interaction with communication styles Build skills in conflict prevention and
management, Consider behavioural standards that guiderelationships
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No matter how hard you work or how manybrilliant ideas you may have, if you cant
connect with the people who work aroundyou, your professional life will suffer.
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Team work is crucial!
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TEAM
Research indicates the skills which are
essential for effective teamwork are:
Communicating and relating effectively.
Empathy and respect for the feelings andviews of others. Accurate self-evaluation of performance
and relationships.
Conflict management using active listeningskills and empathy.
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What is Interpersonal Relationship (IR)?
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Interpersonal Relationships
social associations
connections
affiliations
between two or more people
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Six success elements in Relationships.
It takes a combination of - Self-awareness, Self confidence, Positive personal impact, Outstanding performance, Communication skills and
Interpersonal competence to succeed inyour career and life.
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Self awareness
Becoming self-aware is the first step toimproving our interpersonal effectiveness.
We aren't aware of the impact thesebehaviours have on others.
Through self-awareness we learn whatimpact our behaviours - both positive andnegative - have on others.
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Outstanding performance
What ever you do,do it to the best of
your ability.
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Communication skills
Interpersonal communication can meanthe ability to relate to people in written
as well as verbal communication.
This type of communication can occur inboth a one-on-one and a group setting.
This also means being able to handle
different people in different situations,and making people feel at ease.
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Communication skills
Active listening,
Giving and receiving criticism,
Dealing with different personality types,and
Non-verbal communication.
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What are Interpersonal Skills?
A set of behaviours which allow you tocommunicate effectively andunambiguously in a face-to- face setting
They can also be thought of as behaviourswhich assist progress towards achieving anobjective
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Six interpersonal skills
There are just six interpersonal skillswhich form a process that is applicable toall situations:
Analyzing the situation Establishing a realistic objective Selecting appropriate ways of behaving
Controlling your behaviour Shaping other people's behaviour Monitoring our own and others' behaviour
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Applicability of Interpersonal Skills
Analyzing the situation helps us to set
realistic objectives Establishing objectives, in turn, provides
the context in which to make choicesabout how best to behave
By being conscious of our own behaviour inworking towards the achievement ofobjectives we are more likely to influenceother peoples behaviour
Constant monitoring will provide thefeedback we need to make situation-dependent adjustments
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What is Conflict?
Conflict occurs in situations in whichthere is opposition. Opposition occurs whena solution cannot be found in adisagreement.
Conflict is a disagreement through whichthe parties involved perceive a threat totheir needs, well-being, interests orconcerns.
Conflict is healthy and a normal part of
any human relationship.
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Conflict Resolution
Conflict resolution involves identifying
areas of agreement and areas ofcompromise so that a solution to thedisagreement or conflict occurs.
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How do I handle/prevent/reduce conflicts?
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There are five methods to handle
conflict: Running away
Being oblidging to the other party
Defeating the other party Winning a little/ losing a little
Co-operating
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Resolving conflict is an art of communication
Use interpersonal
communication skills
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THANK YOU !!
Team members : Amit Jaiswal
Ankit Goel Kuldeep Pandey
Himanshu