O ursu
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Transcript of O ursu
SMART PRACTICES FOR OVERSIGHT BY NON-STATE ACTORS
ON ADMINISTRATIVE SERVICE PROVISION
KEY OBJECTIVE
• To improve the delivery of administrative services by local authorities through better public monitoring and creation of effective feedback loop with the civil society organizations.
OUTPUTS 2013
Output 1: The Resource Centre on public monitoring of the administrative service provision is
established and functioning
Output 2: The knowledge and
expertise of the Resource Center “Samopomich” is
transferred to other CSOs
THE PROJECT IS LAUNCHED
AT NATIONAL LEVEL
• Project Document developed and approved
• The Project Implementation Team formed
• Partnerships established • The Project is registered
by the Ministry of Economy of Ukraine
• The Project Board is formed
LAUNCHING CONFERENCE HELD IN KYIV
• “Civil society for improvement of administrative services”
• 26 April 2013
• 80 participants (municipalities and CSOs)
• Together with 8 other projects of NCSF
RESOURCE CENTRE FOR CSOs CREATED
• On the basis of Samopomich in Lviv municipality
• Resource Centre Coordinator is engaged by the project; 2 staffs allocate time to RC activities
WHY WAS THE RESOURCE CENTRE CREATED
• 65% of Ukrainians are not satisfied with the quality of administrative service provision
Citizens expect higher quality standards of the administrative services
There are such practices in Ukrainian cities
How the changes can be brought about?
If we engage the civil society organisations
OBJECTIVES OF THE RESOURCE CENTRE
• Consultations• Advisory support• Transfer of
knowledge and experiences on public monitoring of the administrative service provision
WHAT’S DONE
• Resource Centre sector is equipped in the office
• The library is collected and maintained
• Database and e-mail list of CSOs prepared
CAPACITY ASSESSMENT OF SAMOPOMICH
• Assessment of over 40 documents
• Questionnaire survey by 15 staffs =
• Interview with 5 partners
Capacity development
plan
CAPACITY DEVELOPMENT OF THE STAFFS
• 23-24 September – capacity development training for 20 staffs
• Three topics: 1) resource centres for CSOs; 2) administrative services; 3) public monitoring
• Merged with the networking event with 4 other CSOs
EXPOSURE VISIT TO IVANO-FRANKIVSK
• 10-11 October 2013• 19 staffs and
volunteers• Topics:• 1) activities of the
Centre for Administrative Service Provision; 2) Resource Centre activities; 3) public monitoring experiences
DEVELOPMENT AND IMPLEMENTATION OF THE
COMMUNICATION STRATEGY
• Changing concept of the newspaper of Samopomich
• Changing work of media unit• Engaging all units into media
work • Engaging famous people to
the organisations’ projects• Adding major issues from the
strategy to the Strategic Plan of the CSO and its media-plan
NEW OPPORTUNITIES FOR CSOs
Existing practices of public monitoring, 18 international and Ukrainian approaches -
updated
20 thematic presentations on administrative services
and methodologies of public monitoring
NEW OPPORTUNITIES FOR CSOs
Useful videos on the topic
News updates
LAUNCH OF THE WEB-PORTAL
• 18 October 2013• International Conference “The
Art of Governance: Effective Tools and Innovations for Local Authorities”
• More than 40 cities participated
MONITORING INITIATIVE – LEARNING-BY-DOING
• November 2013• Guided by the professional
consultant• 4 monitoring methods: observation,
questionnaire survey, “mystery shopping”, interviewing the staffs of CASPs
• 8 entry points of admin service provision
• 200 respondents
PRELIMINARY RESULTS
Strengths:-Availability of information materials-Availability of templates of filled in documents (leaflets, newsletters etc)-Polite officials
Weaknesses:-Too fast service provision -Lack of clarifications on the problem-No additional services (making copies)-Lack of office space
VISIBILITY MATERIALS
• 1500 copies each (posters, stickers, leaflets)
WIDELY DISSEMINATED IN MUNICIPAL INSTITUTIONS
NETWORKING MEETINGS WITH REGIONAL CSOs
• 18 October – Workshop and discussion on fundraising for monitoring initiatives and other CSO’s activities – 39 participants
• 31 October – Workshop and discussion on effective communications during monitoring initiatives and other CSO’s activities – 28 participants
CONCLUSIONS
• Samopomich Resource Centre is known in L’viv and among certain Ukrainian CSOs which were engaged in project activities in 2013
• Additional efforts are needed to promote it further in the civil society sector of Ukraine as the thematic Resource Centre
• For ensuring its sustainability and neutrality, it is suggested to register the Resource Centre as an NGO
•Legal framework
•Global approaches
•Practices from Ukrainian cities
•“How-to” guides
LAUNCH AND DISSEMINATION
SMALL GRANTS CONTEST FOR CSOs
• Purpose - to build the CSOs capacities on public monitoring of the administrative service provision through learning-by-doing
• 2 stages selection process
SMALL GRANTS CONTEST FOR CSOs
FUTURE PLANS
• Further disseminate the collection of Smart Practices;
• Support 16 CSOs to assess different aspects of the quality of administrative service provision in cities;
• Help CSOs to organise awareness campaigns at the municipal level to strengthen their initiatives;
• Supplement the capacity development package developed for the CSOs with the new experiences;
• Develop capacity of the municipal officials;• Bring the lessons learned at the local level up to
the national level to further facilitate the process of reforms