NWTC Corporate Training and Economic Development Fall 2010 Seminar Catalog

8/9/2019 NWTC Corporate Training and Economic Development Fall 2010 Seminar Catalog

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https://corporatetraining.nwtc.edu e-mail: [email protected]

Fall 2011 Seminars & Training

Check out the NEW seminar offerings!


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NWTCs Corporate Training & Economic Development / Training Doesnt Cost It Pays!

Dr. H. Jeffrey Rafn

Lifelong learning opportunities that are what you

want and provided when you want, where you want,

and how you want is Northeast Wisconsin Technical

Colleges commitment to you.

Increasing the productivity of your existing workforce

is one of the sure-re ways of increasing the protability

of your company in a very tight labor market.

Increasing productivity while improving the quality of

services and products can be a challenge. Rapidly

making changes in technology, implementing new

methods of work and management, and continuously

improving and creating new products are often

needed. Continuous training and retraining of your

workforce becomes of paramount importance.

It is the essential component in successfully increasing

the productivity of your company. Increasing the skill level of your

workforce will allow you to be successful in making the changes

needed to increase productivity.

Northeast Wisconsin Technical College will be your training partner.

No matter what the skill, no matter what the need, NWTC will assist

you in meeting your training and performance needs. From courses

to seminars to contracted training designed to meet your needs, we

will deliver anywhere, anytime, and in anyway. Together, we can ensure

that you meet your goals and objectives. Together, we will maintain

and continue to build the strong economic foundation that provides

for the high quality of life we enjoy in Northeast Wisconsin.

MISSION STATEMENT

The mission of NWTCs Corporate Training & Economic Development is to raise the

performance of organizations and workplace learners through consulting and providing

entry level to advanced training anytime, anywhere, anyway.


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Seminars and Trainingfor Business, Industry, & Health Care

Corporate Training & Economic Development Page 3

Reference Guide__________________________________

Seminars

Communication & Writing ....... pg. 4

Computer & Info Technology .. . pg. 5-7

Customer Service . . . . . . . . . . . . . . . . . . . . . pg. 8

Financial Management . . . . . . . . . . . . . pg. 8

Gas Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 9

Global Marketplace . . . . . . . . . . . . . . . . . . . pg. 9

Grant Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 10

Health Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 11-14

Leadership Development . . . . . . . . . pg. 15

Lean Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 16-17

Lean Six Sigma . . . . . . . . . . . . . . . . . . . . . . . . . pg. 18-19

Management & Supervision . . . . . pg. 20

Personal & Team Performance . pg. 22

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 24-26

Social Media & E-Marketing . . . . pg. 27

Training Management . . . . . . . . . . . . . . . pg. 28

__________________________________

General Information

Customized Training . . . . . . . . . . . . . . . . . pg. 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . & 23

Campus Directions . . . . . . . . . . . . . . . . . . . pg. 34

Global Training Services . . . . . . . . . . pg. 23

Online Training . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 30-31

Professional Development . . . . . . . . pg. 29

Public Safety, Specialized . . . . . . . . . pg. 32

Registration Form . . . . . . . . . . . . . . . . . . . . . pg. 35

Our seminars and workshops aredesigned to be:

Convenient Most seminars are held in Green Bay.

Useful Seminars frequently focus on topics requested by area businesses.The skills and knowledge gained can often be applied on the job immediately.

High Tech Many seminars are integrated with NWTCs educationalprograms in more than 100 fields, using the same cutting-edge technologythat students use.

PracticalCorporate Training instructors have years of business experience,so they know what works in the real world, and they understand your industry.

Customizable Any seminar you see in our catalog can be customized foryour companys needs, delivered anywhere and scheduled at your convenience.

Affordable Corporate Training seminars offer the same best practicesand market intelligence being introduced nationwide, at a fraction of the cost.

Seminars offered through Corporate Training & Economic Development are

more than something we do. Because we focus on Northeast Wisconsin, ourtraining and services are tailored to local business needs. We bring best practicesfrom around the world to small towns. We renew the skills of our workforce,reinvigorate our leadership and reinforce our competitiveness. That builds astronger economy for all of us.

n ContactAnne Piotrowski for all yourhealth / computer seminar needs.

n Contact Holly Valentine for all yourbusiness / industry seminar needs.

(800) 422-NWTC, ext. 6301or (920) 498-6301

(800) 422-NWTC, ext. 6971or (920) 498-6971


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Communication & Writing


Effective E-mail CommunicationE-mail communication has replaced many forms of businessmemos, letters and telephone conversations. Learn to use thiscritical communication tool correctly and effectively. Send clear,efficient and compliant e-mail communication. Participants willlearn how to target their audience, get to the point, gain control of

their inbox and develop and maintain a professional e-mail style.

You Will Learn To: Understandthepurposeandtoneofyoure-mail Understandyoure-mailaudience Recognizeadvantagesanddisadvantagesofe-mail

communication Usepropere-mailnetiquette Improvereplytimeandfolderorganizationbycategorizing

e-mail communications

Date: October 4, 2011Time: 8:00 a.m. 12:00 p.m.Cost: $120 (out-of-state higher)

$110 for each additional person from the

same company Price includes materials and refreshmentsLocation: Green Bay Campus

Writing Clear, Effective Policiesand ProceduresDo you often find yourself having to write documents such asuser guides, training manuals, compliance procedures, or standardoperating procedures (SOPs)? If so, this seminar will help you

create clear, concise documents, policies, and procedures thatincrease productivity and effectiveness and reduce errors. Aneffective tool in standardized work, written policies and proceduresalso help an organization comply with regulatory requirements andmeet legal standards.

You Will Learn To: Complete your writing projects more efficiently Useconsistentstandardsandformats Analyzeyouraudiencesneedsandrequirementsandpresent

the right level of detail to your audience Organizeinformationsoitiseasytofindanduseforreaders Writedocumentsthatmeetandcomplywithrequiredlaws

and standards


$110 for each additional person from thesame company

Price includes materials and refreshmentsLocation: Green Bay Campus

Grammar and PunctuationBrush-upPeople judge your capabilities by the written work you produce.Errors in letters, memos, or e-mail messages could be sendingthe wrong message to customers or co-workers. Dont miss this

important workshop to hone up on your grammar and punctuation.Whether you draft written materials daily or occasionally use thewritten word, your skill in this area can impact how others viewyour work. This half-day seminar will review the ground rules ofwriting; sentences, punctuation, and basic grammar and usage.

You Will Learn To: Usecommas,periods,colons,semi-colons,and

apostrophes correctly Writecompletesentences(avoidingrun-onsandfragments) Recognizecommongrammarandusageerrors Locateresourcesforproofreadingandeditingyourwork

Date: December 2, 2011

Time: 8:00 a.m. 12:00 p.m.Cost: $120 (out-of-state higher)



Developing ProfessionalTelephone SkillsYour companys reputation is on the lineliterally. To the callerwho has never seen or done business with your organization, theperson answering the phone is your company. Proper telephonetechniques are key to your organizations success, but they are one

ofthehardestthingsforpeopletovaluehighly.Inthisfour-hourworkshop participants learn how to adopt a professional, friendlytone from the initial greeting to the final good-byeand how tohandle whatever arises in between.

You Will Learn To: Work with all types of callers Followpropertelephoneetiquette Practiceeffectivelisteningtechniques Negotiateartfullyandaskproperquestions Deliverbadnewsinaneffectivemanner

Date: November 7, 2011Time: 8:00 a.m. 12:00 p.m.Cost: $120 (out-of-state higher)




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Computer & Information Technology

Training Doesnt Cost It Pays! Page 5

MS PowerPoint 2010 - BasicInthisseminaryouwilllearntocreateeffectiveandcutting-edgepresentation materials for the competitive marketplace. You willlearn to customize presentations with a wide variety of toolsincluding animation, sound and movies. More importantly, you will learn to develop these dynamic presentations quickly and

professionally.Prerequisite: Basic knowledge/experience with PowerPoint isrecommended.

You Will Learn To: Customizeyourpresentations Workwithembeddedandlinkedobjectsandhyperlinks Enhancecharts Howtoinsertsoundandmovies Createactivevs.passivepresentations Useadvancedfeatures

Date: October 6, 2011Time: 8:00 a.m. 4:00 p.m.

Cost: $165 (out-of-state higher)$150 for each additional person from thesame company

Price includes materials, lunch and refreshmentsLocation: Green Bay Campus

MS Word 2010 - IntroInthisone-dayseminar,youwilllearnthebasictechniquesthatMS Word has to offer. Whether you are looking for a refresher inMS Word or are in need of learning Microsoft features, this seminar will help you accomplish both. Participants will review basic

processes and learn many valuable shortcuts and tips. The workshop will also provide instruction on designing, creating, editing andenhancing Word documents.

Prerequisite: Basic knowledge of Windows is recommended.

You Will Learn To: NavigatetheWordwindow Usethemanytoolbarsavailable Createadocumentusingatemplate Cut,copy,andpastetext Formatfonts,paragraphs,sectionsandotheroptions Createandusetables

Date: October 20, 2011




Adobe Photoshop CS5 - BasicThis seminar will teach basic Photoshop techniques using a PC platform. Techniques learned can be transferred to the Mac platform as well. A hands-on approach will teach you the basicfeatures of the program which include an overview of Photoshoptools, and creating andmanipulating images. It will also clarify

color modes, resolution and file formats for print and web.Prerequisite: Basic knowledge of Adobe is recommended.

Date: September 28, 2011Time: 8:00 a.m. 4:00 p.m.Cost: $165 (out-of-state higher)



You Will Learn To: Usethedifferenttoolsand

tool options Makeselections Workwithlayers Workwithtext Importbitmapandvector

images Usebasicimagecorrection

techniques

Makebasicretouchingand repairing of images

Usefiltersandlayerstyles Managedigitalimages Automateawebgallery Automateacontactsheet Saveimagesforprint

and web

MS Excel 2010 - BasicThis one-day seminar will teach basic spreadsheet techniques usingMicrosoft Excel for Windows. A hands-on approach will teachyou the basic features of the program which include creating andprinting worksheets, creating formulas, copying and moving cells,and manipulating rows, columns, and charts.


You Will Learn To: IdentifythecomponentsoftheExcelwindow Buildandeditworksheets Formataworksheet Createcharts Workwithformulasandfunctions

Dates: September 29 or October 27, 2011Time: 8:00 a.m. 4:00 p.m.Cost: $165 (out-of-state higher)




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NEW | Google DocsIn this four-hour seminar, you will learn the basic features ofGoogle Docs, a popular web-based word processor, spreadsheet,slide show, form and data storage service offered by Google. Thishandy web service allows users to create and edit documents online

and collaborate in real-time with other users.Prerequisite: Basic knowledge of Microsoft products andWindows is recommended.

You Will Learn To: Access Google Docs web-based service Learn how to share, open and edit documents with multiple users Tipsandtricksforusingtheservice




MS Excel 2010 - IntermediateThis one-day seminar contains units that cover intermediateExcel skills. You will learn how to work with more advancedformulas and functions, automate worksheet tasks, manipulatedata using lists, enhance charts, share Excel files, and incorporate

web information.Prerequisite:ExcelIntroorequivalentknowledge/experience is recommended.

You Will Learn To: Manageworkbooks Automateworksheettasks Plan,create,andprintlists Analyzelistdata Enhancechartsandworksheets ShareExcelfilesandincorporatewebinformation




Access 2010 - IntroInthisseminar,youwilllearnthebasicfeaturesofAccess,apopulardatabase program, and the various components of a database. You will learn how to use different elements of the Access window,how to enter an edit records in a table, and how to create queries,reportsandforms.Finally,youwilllearntousetheextensiveonline

help system available in Access.Prerequisite: Basic knowledge of Windows is recommended.

You Will Learn To: Createandmanageadatabase Enterandeditrecordsandpreviewandprintadatasheet Createasimpleandcomplexquery Createareport,grouprecordsinareport,andcreateareport

from a query Performcalculationsonformsandreports




NEW | Quickbooks 2010 Getting Started

Inthisseminar,youwilllearnthebasicfeaturesofuickbooks2010 and the various ways to begin using the program to manage your company financials. You will learn how to incorporate theprogram to decrease the amount of paperwork in your business,

see your customer accounts at a glance, and better manage yourinvoicing process.


You Will Learn To: Getstartedinuickbooks Setupeverydaytransactions,suchasinvoices,salesreceipts,

payments, deposits, etc. Workwithlists(vendorsandcustomers) Understandyourfinancialstatements





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Apple Logic 101:Introduction to Logic Express 9 and Logic Pro 9September 14-16, 2011

This three-day hands-on course introduces students to the primary features and basicuserinterfaceofLogicPro.StudentslearnhowtogenerateacustomaudioandMIDIconfiguration that will seamlessly integrate with their own personal production studio.

Prerequisites: Knowledge of Mac OS X and basic computer navigation Basicknowledgeof audioterminology isrecommended

Who Should Attend:

This class is designed for those who want to learn music production and compositionusing Logic Pro or Logic Express and who prefer hands-on and interactive instructionto best explore its functionality.

Apple FCP 101:Introduction to Final Cut Pro 7September 28-30, 2011

This three-day hands-on course teaches students to perform basic editing functionswhile becoming familiarwith the FinalCut Pro user interface. Startwith basicvideo editing techniques and work all the way through FinalCut Pros powerfuladvanced features.

Prerequisites: Knowledge of Mac OS X and basic computer navigation Basicknowledgeofaudio terminologyis recommended

Who Should Attend:

This class is designed for anyone looking to edit professional-quality video withFinalCutProandwhoprefershands-onandinteractiveinstructiontobestexploreits functionality.

AppleCertificationTraining Classes

Northeast Wisconsin Technical College isexcited to be named as an Apple AuthorizedTraining Center (AATC) and a regionaltesting center for Apple products. Underthis partnership, NWTC is authorized byApple Inc. to deliver Apple certificationtraining classes to the public, using AppleCertified Trainers (ATCs).

Session Information__________________________________________________

Time: 9:00 a.m. 5:00 p.m. (each day)

Cost: Individual Course Fees Vary ________________________________________

Apple Logic 101: Introduction to Logic Express 9

and Logic Pro 9

$999 (out-of-state higher) Price includes textbook, certification

test fee and course materials

Apple FCP 101:Introduction to Final Cut

Pro 7



Apple Aperture 101:Introduction to Aperture 3



Location: Green Bay Campus

Apple Aperture 101:Introduction to Aperture 3October 26 & 27, 2011

This two-day course starts with image management basics and takes you step by stepthrough Apertures powerful editing, retouching, proofing, publishing, and archivingfeatures. With complete coverage of Apertures new features, learn to organizephotosusingFaces,Applesfacedetectionandrecognitiontool,takeadvantageofPlaces to find photos by where they were shot, and retouch images precisely with newnondestructive edge-aware brushes.

Prerequisites: Knowledge of Mac OS X and basic computer navigation Basicknowledgeofphotographyterminology isrecommended

Who Should Attend:

This class is for anyone who wants to learn the fundamental functionality of Aperture,Apples groundbreaking photo editing and management soft ware. Aperture 3 deliversmore than 200 new features and enhancements that combine powerful performancewith iPhoto simplicity.


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Customer Service

Financial Management

Serving a World of CustomersAn AchieveGlobal Customer Service Seminar

This half-day seminar helps participants learn and apply skills forproviding helpful, sensitive, and respectful service that is tailored tocustomers unique needs. Participants complete a variety of activities,discussions and skills practices that will demonstrate the tools

necessarytoproviderespectfulservice.Intendedforallorganizations who want to enhance or improve the skills of their customer servicerepresentatives or others working with a variety of customers.

You Will Learn: The benefits of improving service to customers who have

unique needs related to physical ability, language, technologyor other service expectations

Thedangersofjudgingcustomersbasedonassumptionsabouta group to which they may belong

Toaskrespectfulquestionstoclarifyuniquecustomerneeds Howtotakeappropriateactiontomeetuniquecustomerneeds



Price includes AchieveGlobal workbook and refreshmentsLocation: Green Bay Campus

Healing Customer RelationshipsAn AchieveGlobal Customer Service Seminar

This four-hour seminar is designed to help participants developthe skills necessary to serve customers who are concerned, angry,or upset after a service breakdown or negative experience with theorganization. The session explores ways to choose productive responses,

techniques for defusing negative emotions and more.

You Will Learn: Thefourguidelinesforeffectivelyrestoringcustomertrust

and confidence Tomanagereactionstoemotionalstatementsfromcustomers Theimportanceofhealingrelationshipswithcustomerswho

are frustrated or angry Howtodemonstratecommitmenttothecustomerandhow

to encourage customers loyalty


$145 for each additional person from the

same company Price includes AchieveGlobal workbook and refreshmentsLocation: Green Bay Campus


Principles of Financial Managementfor Non-Financial ProfessionalsInthisseminaryouwilllearnbasicfinancialmanagementskills.Topics will cover the three major financial statements, sources and usesof cash, cash budgeting, breakeven analysis and an introduction tofinancial ratios. Emphasis is placed on the practical uses of financialinformation as a diagnostic tool to understand a companys health.

You Will Learn: Thedifferencebetweenprofitsandcash Howtointerpretandunderstandtheincomestatement,

balance sheet and cash flow statement Techniquesformanagingcashflow

Howtocalculateabreakevenpoint Howtousefinancialinformationtomanageandforecastyour business




Managing and Improving YourCash FlowCash is King in every business and managing cash is the first priorityof every successful business. This boot camp for cash flow providesthe participant with fundamental knowledge and techniquesfor managing and improving cash flow. The topics are practical,understandable and can be put into practice for immediate results.

You Will Learn: Theimportanceofunderstandingyourcashconversioncycle Howtointerpretthestatementofcashflowsandwhatits

telling you Howtopredictyourcashneedswithacashbudgetandassumptions

Wherecashlieshiddeninyourbusinessandhowtogetitback Proventechniquestoimprovecashflow





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Global Marketplace

Export Compliance Beyond the Basics!This seminar provides both novice and experienced export complianceprofessionals with an in-depth education on export control regulations(ExportAdministrationRegulations&InternationalTrafficinArmsRegulations/ITAR)administeredbytheUSDepartmentsofState,Commerce&Treasury.MajorelementsoftheU.S.exportcontrolsystem for commercial exports will be covered.

You Will Learn: Shippersexportdeclaration-AutomatedExportSystem(AES) BureauofIndustryandSecurity OfficeofForeignAssetControl InternationalTrafficArmsRegulations DocumentsofForeignCustomsClearance Commercialexportdocuments




Free Trade AgreementsThisseminarprovidesyouwithinformationonworkingwithForeign

Trade Agreements. We will answer many questions including: whyyourHTSnumberisimportant,Countryoforiginofyourproduct: Where is it made?, What does the foreign trade agreement allowfor?,Whatisthevalueoftheproductforcustomspurposes?,Howare the duties and taxes calculated on your exports into foreigncountries? Itis criticalfor you toknow how toworkwithin aForeignTradeZonehereintheUSAoroverseesandhowthiscanhelpdeferdutiesandcreateaMADEINUSAcountryoforigin.

Additional Topics Include:

Date: November 30, 2011Time: 1:00 p.m. 4:00 p.m.Cost: $120 (out-of-state higher)




Gas Utility

Train the EvaluatorConducting Credible Performance and Knowledge EvaluationsPartnered with Midwest Energy Association (MEA)

Federallaw,throughtheOfficeofPipelineSafety(OPS),requiresallpipelineoperatorstodevelop,implementandmaintainawrittenOperatorualification(OQ)programforindividualsperformingcoveredtasksonpipelinefacilities.Theintentofthisrulingistoensureaqualifiedworkforce and to reduce the probability and consequence of incidents caused by human error. This Train the Evaluator session is tailored to meet the

needs of these operators who must comply with this mandate. The class provides information on the theory of evaluation, but its strength is inproviding useful information and hands-on practice for credible performance evaluations at our state of the art facility.

You Will Learn: OQRuleandPreamble EvaluationRequirements B31Qrequirements 13protocolsusedby

regulators to evaluateoperator programs

Thedefinitionofanevaluation

Characteristicsofaconsistent and objective

evaluation process

Howtoestablishevaluationcriteria

Howtoestablishacceptancecriteria

Scales for rating performance Evaluatorcredentials Typesofratingerrors Barriers to credible evaluations Evaluatorresponsibilities Documentationandrecord

keeping



SPACE IS LIMITED, SO REGISTER EARLY!

PurposeofFTA Types CurrentFTA HowitaffectsUSexports

Howtheexportercanuseit WorldTradeOrganization U.S.Embassies/Consulates


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Grant Writing

Prerequisite: Participants must submit in advance a draft of a grant proposal or briefwhite paper for a grant project (5 pages single-spaced maximum) to be critiqued duringthe workshop. E-mail the proposal: [email protected]

Seasonedgrantwritersknowthevalueoffeedbackfromothersbeforesubmission.Inthisworkshop, participants will submit a draft of a proposal or white paper and, after a briefgrant writing refresher, will be put into small groups to review proposals and offer sugges-

tions for improvement. After the peer review process, the participants will join in a largegroup discussion to share best practices.

You Will Learn To: Reviewandcommentonproposals Incorporatefeedbackfrompeersintoyourgrantproposal Articulatebestpracticesforgrantwriting Createamorepersuasiveproposal

Dates: October 6, 2011Time: 3:30 p.m. 7:30 p.m.Cost: $120 (out-of-state higher)

$110 for each additional personfrom the same company

Price includes materials andrefreshments


Advanced Grant Writing Workshop: Peer Review


Prerequisite: None. This workshop is designed for individuals with little or no grantsexperience who want to know how to get started seeking and obtaining grant funding.

Therearemanycommonmisconceptionsregardinggrantfunding.Forexample,manybelievethatgrantsprovidefreemoneyandareacure-allforfundingshortfalls.However,applyingfor and securing grant funding requires research about funding requirements and close

attention to eligibility restrictions. Grant Seeking for Beginners will walk participants throughthe grant seeking process from finding grant opportunities to closing out the grant award.

You Will Learn To: Articulate what a grant is and what a grant is not Differentiatebetweenpublicandprivategrantmakers Searchforprivateandpublicgrantopportunities Describethebasicstepsinthegrantseekingproces

Dates: September 15, 2011Time: 3:30 p.m. 7:30 p.m.Cost: $120 (out-of-state higher)




Grant Seeking for Beginners

Prerequisite: A basic understanding of the grant seeking process. While there will bea brief overview of the grant seeking process, this workshop is specifically designed forindividuals who want to strengthen their grant writing skills.

Many innovative grant projects have been rejected due to a confusing or unpersuasive proposal. Grant reviewers read proposals and make funding decisions very quickly,so proposals need to articulate the project clearly and concisely, demonstrate that theorganization has the capacity to complete the project, and make a connection with reviewers.

You Will Learn To: List the most common parts of a grant application Createanattractiveandeasy-to-readgrantproposal Applybasicelementsofpersuasiontoyourproposal

Createabudgetandbudgetnarrativethatcomplementthenarrative

Dates: September 22, 2011Time: 3:30 p.m. 7:30 p.m.Cost: $120 (out-of-state higher)




Creating a Persuasive Grant Proposal


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Health Care


Dementia Specialist: Best Practicefor Direct Care WorkersThe Wisconsin Alzheimers Association Chapter Network has longidentified the need for consistent and timely education to benefit persons affected by dementia. This two-day Dementia Specialist program offers creative and interactive learning with many

opportunities for networking and team building. The program promotes state-of-the-art person-centered care. At the completionof the program, participants will receive a certificate designating15 contact hours of continuing education.

You Will Learn To: Experience the world from the point of view of someone with

Alzheimers disease Listreal-lifepracticalskillsandwaystousetheseskillsinhis/her

work environment Applyproblem-solvingtechniquestoassistwithchallenging

behaviors of clients Listtipsandtoolstoincreasesuccess andmakecare-givingmore

satisfying

Dates: September 15 & 22, 2011Time: 8:00 a.m. 4:00 p.m. (both days) Participants must attend both daysCost: $175 (out-of-state higher)


Price includes materials, lunch and refreshments both daysLocation: Green Bay Campus

Principles of ElectrocardiographyJoin us for this six-hour seminar, which will provide a basic review of theprinciples of electrocardiography to health care professionals. Topics ofdiscussion will include anatomy of the heart, cardiac cell anatomy andspecifics about how electrocardiography (EKG) relates to the anatomyand physiology of the heart.

You Will Learn: The basic anatomy of the heart as it pertains to normal

cardiac function Thecellularanatomyandphysiologyofcardiaccells Torelatetheintrinsicexcitationandconductionofelectrical

signals in the heart to basic EKG theory ToperformbasicEKGmeasurementsandinterpretationon

human patients

Dates: September 21, 2011Time: 8:30 a.m. 2:30 p.m.Cost: $110 (out-of-state higher)


Standard Precautions

for CBRF Staff

Date: September 14, 2011Time: 8:30 a.m. 11:00 a.m.Cost: $90 (out-of-state higher) Price includes materials, refreshments

and $15 State registry fee


First Aidfor CBRF Staff

Date: September 14, 2011Time: 12:00 p.m. 4:00 p.m.

Cost: $100 (out-of-state higher) Price includes materials, refreshments



Management andAdministration of Medicationfor CBRF Staff

Dates: October 12 & 13, 2011Time: 8:30 a.m. 2:30 p.m. (both days) Participants must attend

both days

Cost: $145 (out-of-state higher) Price includes materials, refreshments



CBRF TrainingSeries

NWTC and ClarityCare are partnering tooffer this training series, designed for staff ofcommunity-basedresidentialfacilities(CBRFs).

These state-approved courses are intended toprovide participants with the skills and knowledgenecessary to effectively and safely work withclientsinaCBRFfacilitysetting.


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Health Care


Ultrasound Refresherfor Therapy ProfessionalsThis course is designed for practicing therapy professionals as arefresher in ultrasound techniques for treatment of patients inactive physical therapy programs. The course covers a basic overviewof ultrasound techniques and includes lecture and hands-on

application of ultrasound.

You Will Learn To: Explain the concept of ultrasound Understandthepurposeandeffectofultrasoundtreatment Explain and describe the advantages, disadvantages and indications,

contraindications, and precautions in using ultrasound Demonstratetheabilitytoapplyultrasound

Dates: September 27 and October 4, 2011Time: 5:30 p.m. 8:30 p.m. (both days) Participants must attend all daysCost: $135 (out-of-state higher)

Price includes materials and refreshments both daysLocation: Green Bay Campus

Local Anesthesia RefresherTraining for Dental HygienistsThis newly-designed course is for registered dental hygienists who are interested in refreshing and/or updating their skills indelivering local anesthesia. The class is aimed only to hygienistswho have licensure in local anesthesia administration. Participantswill learn about new auxiliary local anesthesia procedures, as wellas a review of up-to-date products. An extended lab session willbe included in the course for demonstration and practice of theproducts discussed.

You Will Learn: Demonstrateuseofthecomputerizedanesthesiasystem Demonstrateuseoftheinjectionanesthesiatechnique Practicenerveblockinjectionsonnewanesthesiamodels. Injections:alveolar/lingual,mental,greaterpalatine,nasopalatine Learnaboutnewanestheticproducts

Participants must have successfully completed Local Anesthesia

for Dental Hygienists to enroll in this seminar. Proof of state licensure

of local anesthesia will be required at check-in.

Dates: September 29 and October 6, 2011Times: 5:30 p.m. 7:30 p.m. (September 29)

5:30 p.m. 9:30 p.m. (October 6) Participants must attend both daysCost: $175 (out-of-state higher)

Price includes materials and refreshments both daysLocation: Green Bay Campus

Workplace Spanishfor Health Care ProfessionalsJoinourinstructorasshedeliversWorkplaceSpanishsHealthCare Training for Basic Patient Care and Communication. This program is designed for a wide variety of medical and supportprofessionals including doctors, nurses, technicians, and administrative

associates. The purpose is to help connect and communicate withSpanish-speaking patients to treat illness and injury and processmedical transactions efficiently and effectively.

You Will Learn: Basic expressions Basictermsincludingfamilymembers,numbers,colors,time

and timing, days, months and seasons Valuableinformationforuseintheofficeandclinic,suchas:

everyday questions, directions, locations, reception andappointments, personal information, and patient examination

Medical terminology for common ailments, symptoms and dosages,injuries and trauma, doctors orders, medicines and specialists

Dates:October 1, 8, 15, & 22, 2011Time: 8:30 a.m. 12:30 p.m.

Participants must attend all daysCost: $165 (out-of-state higher)


Price includes materials and refreshments all daysLocation: Green Bay Campus

Dynamic Duo:Power Plus Hand InstrumentsTrying to decide which power scaling technology works best for youcan be a confusing experience. There are multitudes of manufacturersand equipment choices to sort through and choose from.

Join us for this hands-on seminar where you will learn moreabout the differences between the two ultrasonic technologies -magnetostrictive and piezoelectric, and help you to make aneducated choice for what is best for you in your practice.

You Will Learn: The differences in ultrasonic technologies Rationaleforinstrumentuseonperiopatientsandroutinepatients Guidelines for choosing appropriate hand instruments for the task Abetterfamiliaritywithdifferentmanufacturersandproducts

Adifferentsequenceoftreatmentoptimalforpowerscalersand hand instruments and operator ergonomics Exercisestoincreaseyourcompetencyininstrumentation





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Health Care


Introduction to ReflexologyHaveyoualwaysbeencuriousaboutreflexology,butcouldneverfind the time to learn more about it? This ancient therapy has beenused for centuries to improve physical and emotional well-being.Join us during this four-hour overview of reflexology and discoverthe benefits and limitations of reflexology.

You Will Learn: The definition and history of reflexology Thebenefitsofreflexologytreatment Thelimitationsofreflexology Whentousereflexologyvs.massage Thecertificationrequirementsforreflexologists



Seeing Past the Disability:Preparing to Treat Patients withDevelopmental DisabilitiesHealthanddentalprofessionalsaretrainedtoworkinasystemthat emphasizes individual and patient-centered care. However,people with developmental disabilities come for medical and dentalcare with conditions that impact their lives and often require theneed for a unique approach to establishing a relationship with theperson prior to treatment.

Join us for this four-hour session to aid you in working towardsan appropriate balance to caring for a patient with developmentaldisabilities.



AST Surgical TechnologistCertification Exam Study CourseThis course is designed to prepare Surgical Technologists to takethe National Certification Exam and become Certified SurgicalTechnologists. During this course of study, participants will reviewthe application of basic surgical practices, principles and proceduraltechniques in the peri-operative environment. They will alsodiscuss the role of the Surgical Technologist functioning as anethical, legal and moral member of the health team and within theSurgical Technologists scope of practice.

IMPORTANT: Both dates must be attended to receivefull credit for the course

Dates: October 15 & 29, 2011Time: 9:00 a.m. 2:30 p.m. (both days)Cost: $135 (out-of-state higher)


Health Care Business for Nursesand Other Clinical LeadersIntodayshealthcarearena,nursesandotherclinicalleadersarerequired to know basic business/financial concepts. This seminar will serve as an introduction to basic financial concepts taughtin business schools, with a concentration on those skills mostapplicable to a health care environment.

You Will Learn To: Understandbasichealthcareandfinancialratios Understandfinancialstatements

Writeabusinessplan Understandtheimportanceofbenchmarking Comprehendbasicmarketingconcepts Applytheconceptofcostaccounting



Dental practice owners and staff can update exposure control andhazard communication office procedures by attending this annualcourse, which includes lecture and discussion.

Participants will strengthen their skills in assessment, planning,implementation and evaluation of exposure control and hazardcommunication. Updates in research and technology will be presented.This will help satisfy requirements of annual training in accordance withOSHAsBloodbornePathogenStandard29CFR1910.1030.





Annual Dental Occupational Health and Safety (OSHA) Training


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Health Care


Preview of otherHealth Care Seminars

for Fall 2011___________________________________________________________________

Sept. 23 Lets Make Scents of Aromatherapy

___________________________________________________________________

Sept. 24 Airway Managementfor Dentists and Dental Staff

___________________________________________________________________

Oct. 11 NEW | Emergency Managementfor Health Care Professionals

___________________________________________________________________

Oct. 13 NEW | Foundations of Dementia Advanced Trainingfor Dementia Specialists

___________________________________________________________________

Oct. 18 NEW | Neuro-muscular ElectricalStimulation Refresher Trainingfor Therapy Professionals

___________________________________________________________________

Oct. 21 NEW | Whats Teeth Got to Do With It?with Shirley Gutkowski

___________________________________________________________________

Nov. 5 Massage Basics Refresher Upper Extremity Reviewfor Therapy Professionals

___________________________________________________________________

Nov. 8 NEW | Health Care Reform:What Do We Know Now?

___________________________________________________________________

Nov. 9 A Refreshing Look at Medical Ethics

___________________________________________________________________

Dec. 2 NEW | Dealing with Difficult Patients

___________________________________________________________________

Dec. 9 Anatomy of the Joints Review

____________________________Hold These Important Spring 2012 Dates____________________________

Mar. 2 Annual Dental OSHA Training

___________________________________________________________________

April 27 17th Annual Dental Day

___________________________________________________________________

May Local Anesthesia (3-day course)for Dental Hygienists

Introduction to KinesiotapingThis six-hour seminar is designed to provide the health care professionalwith a basic understanding of kinesiotape application. This seminar willinclude a short lecture, demonstration of taping techniques and practicallab to apply and practice various applications.

You Will Learn To:

Understandkinesiotapeapplication,includingthepurposeand effects of a variety of kinesiotape methods

Realizevarioustapingapplicationsthroughoutspecificareasof the body, including those appropriate for various diagnosesin a clinical use

Utilizeothertapingtechniquesappropriateforedemaandscar management

Employavarietyofapplicationsofkinesiotapingtechniques



Lean Health Care OverviewWant to learn how to cut lead times, improve workplace organization,increase productivity, standardize processes, reduce operating costs andcreate positive cash flows? This Lean health care workshop can help youlearn how to accomplish just that.

Join us for this workshop, intended for all levels of health care employees,and gain a fundamental understanding of Lean principles and how theyapply in health care, as well as specific tools and techniques for applying

Lean methods. We will demonstrate the principles and concepts of Leanhealth care practices through the use of lecture, video and hands-on simulations.

Date: December 13, 2011Time: 8:00 a.m. 4:00 p.m.Cost: $165 (out-of-state higher)



You Will Learn To: Identifytheeightformsofwaste Usethe5Sapproachto

organization Implementcellularflowand

pull systems

DevelopLeanstandards UtilizeTrainingWithin Industrypractices Engageyouremployeesand

management


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Leadership Development


You must complete allsix seminars to receive theLeadership Development

Series Certificate

CERTIF ICATE

SERIES

LeadershipDevelopmentExceptional organizations requireexceptional leaders who understandthe importance of a quality culturethat incorporates continuous planningand learning to ensure a successfulfuture. This leadership series isdesigned for leaders who want to createthe future for their organization byintegrating leadership, quality andlearning. Specific emphasis is given toleading and driving change throughoutthe organization.

Who Should Attend:This leadership development series isintended for leaders interested in increasingtheir knowledge and skills for leading in achanging environment. The content andconcepts are applicable at the organizationallevel as well as the team level.

Series Information__________________________________________________

Time: 8:00 a.m. 12:00 p.m.

Cost: Leadership DevelopmentSeries Fee:

$725 for all six classes (out-of-state higher)

$700 for each additionalperson from the samecompany

Individual Course Fee:

$135 (out-of-state higher) Price includes materials and

refreshments


Leading and Driving ChangeOctober 18, 2011

One thing is certain in todays busy and changing corporate environment-change isinevitable. Leaders of the future must be prepared to drive and embrace change. This half-dayseminar will be focused on understanding and applying an eight-stage process for leadingsuccessful change initiatives.

Creating The Future- Culture, Vision &Strategic DirectionOctober 20, 2011

Inthishalf-dayworkshop,participantswilllearntheimportanceofcreatingacultureandvision for their organization. A focus on developing and ensuring a disciplined execution ofaction plans at the team and/or organizational level will be discussed.

Optimizing Results for all Stakeholders

A Systems Thinking ApproachOctober 25, 2011

Systems thinking involves looking at the entire system, rather than at individual parts.Participants learn to develop a systems view of their key processes in order to drive processimprovementthroughouttheorganization.Usingasystemsthinkingapproachcreatesan environment of team work and alignment that optimizes organizational results for all stakeholders.

Customer Advocacy Voice of the CustomerOctober 27, 2011

In thishalf-daysession participantswilllearn to create a customer focused culture fortheir organization. Skills and knowledge using the Kano Model will be developed in order

to gain a better understanding of the voice of the customer and allow optimum decision-making as a leader.

Building and Maintaining TrustNovember 1, 2011

Trust is one of the most important factors for engaging and enabling people at all levels in anorganization.Withouttrust,keyorganizationalinitiativeswillnotberealized.Inthishalf-dayworkshop elements of trust will be discussed and a process for increasing the level of trustin the organization will be provided. The concepts learned can be transferred and used inwork teams, departments or any group which needs to work together to accomplish results.

Mentoring, Motivation and ManagementBy ObjectiveNovember 3, 2011

The 3 Ms in this half-day seminar include mentoring, motivation and management by objective.Employee development and the creation of an empowered workforce are key to anyorganizations success. Participants will learn basic motivation and mentoring techniquesalong with MBO concepts. Management By Objective can either enable employees or createbarriers. Make sure you understand these important leadership concepts.


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Lean


Lean Journey OverviewSeptember 27, 2011

This one-day workshop demonstrates the principles and concepts of Lean businessthrough lectures, videos, sample report outs and multiple hands-on simulations.It is also intended to provide management, staff and employees at all levels of your organization with a basic understanding of Lean implementation, and the

benefits to be gained.Time: 8:00 a.m. 4:30 p.m.Cost: Lean Journey Series Fee: (see Series Information side panel)

Individual Course Fee: $375 (out-of-state higher)

CERTIF ICATE

SERIES

Lean JourneyIncorporating LeanInto Your OrganizationWhether you are in the service, health care,manufacturing or other industry, this Leanseries provides customized training to meet theneeds of your organization. Each session providesindustry specific examples and competenciesin Lean concepts to increase productivity anddecrease waste in your organization.

Lean Journey Certificate

Requirements:IndividualsinterestedinreceivingtheLeanJourney

Certificate must complete all six Lean sessions andare also required to complete a Lean project duringthe course. The project is an opportunity to applymany of the Lean tools presented in the certificateseries. This is an integral part of the certificateprogram as it allows you to apply your knowledge,thereby reinforcing what youve learned. At thesame time, the Lean project that you complete willbring immediate benefits to your organization.

We are encouraging teams from the same

company to complete the Lean Journey Certificate

and are promoting group discounts for this

reason. Please contact Corporate Training &

Economic Development at (800) 422-NWTC, ext.6971 or (920) 498-6971 if you have questions

regarding the Lean Certificate or class eligibility.

Series Information__________________________________________________

Cost: Lean Journey Series Fee:

$1875 for all six classes (out-of-state higher)

$1725 per person for threeor more individuals from thesame company

Individual Course Fees Vary

Price includes materials, lunchand refreshments


Value Stream Mapping & Lean CultureSeptember 29, 2011

Can everyone see how value is provided to your customers? Communication throughoutanorganizationcanbedifficult.ValueStreamMapping(VSM)isthevisualtooltounderstand how people, material and products interact and flow together. This workshop willfamiliarizeyouremployeeswiththeVSMtechnique.Attheendoftheworkshop,participantswillhavedevelopedacurrentandfuturestateVSMfromacasestudy.Concepts for leading Lean culture change and project management tools to helpsustain the Lean journey are also discussed.

Time: 8:00 a.m. 4:30 p.m.Cost: Lean Journey Series Fee: (see Series Information side panel)


5S/Visual Workplace & Kaizen ManagementOctober 11, 2011

Do you need to start stabilizing your processes? This one-day lean workshop trainsemployees on the principles of 5S and how it contributes to stabilizing processes.

Participants learn how to get started and monitor 5S for sustainment. Practicalprocess steps for the Kaizen format are also studied in order to implement highlyfocused improvement activities in the organization. Discover which Lean tools areemployed after the Kaizen event to maintain and sustain your Kaizen improvements.



Total Productive Maintenance (TPM) &Rapid Change Over ManagementOctober 13, 2011

Discover whether maintenance is viewed as a cost or a value added center in thisone-day workshop. Learn the four types of maintenance organizations and how toestablish a maintenance vision and strategy for yourorganization.Rapid ChangeOver activities are also discussed. Learn how setup reduction can create some of yourbiggest gains, with little to no cost.



If individual sessions are being taken, it is recommended that the Lean Journey Overview be taken prior toany other sessions if the participant has no previous Lean experience.

You must complete all sixseminars to receive the Lean

Journey Series Certificate


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Lean


You must complete all six seminars to receive the Lean Journey Series Certificate

Standardized Work & Training Within IndustryOctober 25, 2011

Standard work is defined as predictable, repeatable and reliable operations that are organizedin the best known sequence using the most effective combination of people, material, informationand methods. This workshop helps participants learn how to design and implementstandardsandcleardocumentationofthosestandards.ThesessionwillalsoreviewTWI(TrainingWithinIndustry)andreviewhowthisconceptismakingacomebackinAmerica.

Time: 8:00 a.m. 4:30 p.m.Cost: Lean Journey Series Fee:

(see Series Information side panel)

Individual Course Fee: $310(out-of-state higher)

Cellular Flow & Pull/Kanban SystemsOctober 27, 2011

AchievingcontinuousflowistheultimateobjectiveofLeanproduction.CellularFlowis the linking of unlike operations into the most efficient combination of resources tomaximize value added content while minimizing waste. Participants learn how to utilize

TAKT time, control inventory, assembly unlike products and implement the design/layout of a work cell in a classroom simulation.

Time: 8:00 a.m. 4:30 p.m.Cost: Lean Journey Series Fee:

(see Series Information side panel)

Individual Course Fee: $310(out-of-state higher)

If individual sessions are being taken, it is recommended that the Lean Journey Overview be taken prior to any other sessions if the participant has no previous Lean experience.

Lean Journey Series cont inued

Grow your business and your career!

Coming this Fall 2011 and Spring 2012

Ask the Export Expert lunch hour webinars!

Only $35 for an information-packed hour discussing some of the most important knowledge youneed to succeed in global business, presented by industry experts whoknow and do the work every day!

For further details contact: Aleda Bourassa, Manager, Waukesha County Technical College,Global Education & Trade Center (262) 691-5219 or (262) 691-5551.

Offered in partnership with Northeast Wisconsin Technical College, NorthCentral Technical College, Madison Area Technical College and Waukesha Area

Technical College. Supported in part by the US Department of Education Title VI-B Business and International Education program.

Topics include:

.... and more!

NAFTA

BasicsoftheExport

Administration Regulations

DeemedExports

ComponentsofaTrade

Compliance Manual

IntroductiontoTrade

Compliance

Negotiating Across Cultures

DeniedPersonsList

KnowingYourGlobal

Customer


18/36

NEW | Lean Six Sigma


CERTIF ICATE

SERIES

Lean Six SigmaGreen &Black BeltInordertoimproveyourcriticalprocesses, your organization must ensure its peopleare able to effectively identify and eliminatewaste. The Lean Six Sigma Certificate series was specifically designed to develop yourteams understanding and ability to applyLean-thinking and Six Sigma principles inorder to deliver dramatic and sustainable value to your customers, shareholders, andemployees. Lean Six Sigma is a systematic,

data-driven approach utilized by many ofthe worlds most successful organizations, tosolve business toughest problems.

Our Lean Six Sigma Certificate Series offerstwo levels of training and certification: GreenBelt and Black Belt. Green Belt trainingclass provides students with the core SixSigma fundamentals required to effectively participate on problem solving teams, andpotentially lead smaller improvement effortswith guidance from a Black Belt. The BlackBelt course further refines the principles

taught in Green Belt, and providesadditional tools and techniques designedto prepare students to effectively lead morecomplex problem solving efforts and mentorother improvement projects.

The Lean Six Sigma Green and Black BeltCertificate Series provides the foundation andskills for Six Sigma based on the ASQ body ofknowledge for Green & Black Belt certification.Proficiency is assessed with in-classsimulations, an open book, take-home test,and follow-on projects (optional).

Summary:This 5 consecutive day (40-hour) course provides students with basicunderstandingofthetheoryandapplicationoftheSixSigmaDMAIC

(Define,Measure, Analyze, Improve,Control) principles and tools.Students will also gain an understanding of Lean methodology, andhow Six Sigma principles can be effectively integrated into a Lean-thinking organization. The class consists of both lecture and practicalapplication of the methodology and tools, using a case study.

Learning Objectives:Students who successfully complete this course will be able to:

Effectivelysupportandpotentiallyleadsmall-scalebusinessprocess improvementeffortsutilizingSixSigmaDMAIC(Define,Measure, Analyze,Improve,andControl)problemsolvingmethodologywith

direct guidance from a Six Sigma Black Belt.

Gainaconversationallevelofknowledgeandunderstandingofeach thefivephasesoftheDMAICprocessandtheirrespectivephasedeliverables.

Understandthevariousorganizationalmodelsandoperatingmechanisms an organization may utilize, in order to maximize SixSigmas effectiveness within an organization.

UnderstandthetermLean,andtherelationshipbetweenLeanandSix Sigma methodologies.

Prerequisites:None.(LeanJourneySeriesrecommended)However,theclassutilizes basic mathematics and statistics. Students should be comfortable withusing primary arithmetic functions (addition, subtraction, multiplication,and division), as well as basic algebra.

Lean Six Sigma Green Belt Certification

Series Information__________________________________________________________________________________________

Dates: November 14-18, 2011 or March 5-9, 2012Time: 8:00 a.m. 4:00 p.m. (each day)Cost: $2995 (out-of-state higher) Price includes materials, lunch and refreshmentsLocation: Green Bay Campus

Lean Six Sigma Green Belt

Certification

After completing the Green Belt class and passing theassociated test, students will receive a Lean Six SigmaGreen Belt training completion certificate. Studentsdesiring to receive a Six Sigma Green Belt certificationmust complete and submit an instructor approved projectto the standards taught in class.


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NEW | Lean Six Sigma


Summary:This 5-day (40-hour) course provides students with an advanced levelof knowledge of the theory and application of Six SigmaDMAIC

(Define,Measure, Analyze, Improve, Control) principles and tools.Building upon concepts taught during the Six Sigma Green Belt course,studentswilltakeadeepdiveintoDMAICtheory,learnadditionaltools and skills, and most importantly practice utilizing the theory andtools in a series of specially designed case studies and exercises based onreal-world problems.

Learning Objectives:Students who successfully complete this course will be able to:

Effectivelyleadsmalltomediumscalebusinessprocessimprovementefforts utilizing Six Sigma problem solving methodology with directguidance from a Six Sigma Master Black Belt.

GainateachinglevelofknowledgeoftheSixSigmaDMAICtheoryand application, in order to potentially train others on the basics of theproblem solving methodology.

MentoranddirecttheeffortsofmultipleSixSigmaGreenBelts;becapable of conducting project reviews.

UnderstandthetypicalissuesmanyorganizationsattemptingtoutilizeSix Sigma problem solving methodology face, and establish a plan toovercome these challenges.

Prerequisites: Prior completion of NWTCs Six Sigma Green Belt course orpermission from the instructor. (Lean Journey Series recommended)

Lean Six Sigma Black Belt Certification

Series Information__________________________________________________________________________________________

Dates: April 9-13, 2012Time: 8:00 a.m. 4:00 p.m. (each day)Cost: $2995 (out-of-state higher) Price includes materials, lunch and refreshmentsLocation: Green Bay Campus

Lean Six Sigma Black Belt

Certification

Students completing the class and passing the associatedtest will receive a Lean Six Sigma Black Belt trainingcertificate. Students desiring to receive a Six Sigma BlackBelt certification must complete a total of two SixSigma projects (includes one Green Belt project), whichmust be reviewed and approved by the instructor.

CERTIF ICATE

SERIES cont inued

Lean Six SigmaGreen &Black Belt

Our Lean Six Sigma offerings

include:

UnderstandingandapplicationofSixSigma DMAIC(define,measure,analyze,improve,

control) methodology

OverviewofLean-thinkingprinciples,andhow Lean and Six Sigma are integrated

Changemanagementtechniquestoaccelerate your improvement efforts

Strongfocusonpracticalapplicationandhow to avoid common mistakes, in order to

maximizeyourROIandefficiency

Who Should Attend:Regardlessofposition,industry,or function,if your performance is dependent on people orprocess, Lean Six Sigma methodology can help.This series is designed to accommodate associ-ate level employees to senior leadership in anymanufacturing, service, or transactional func-tion or business who are responsible for:

Improvingsafetyrecords

Reducingproductorprocessdefects Improvingleadtimesand/oron-timedelivery

Reducingmaterial,machinery,andmanpower costs

Growingproductsalesandrevenue

SPACE IS LIMITED, SOREGISTER EARLY!


20/36

Management & Supervision


Succeeding as SupervisorIntodayscorporateenvironmentsupervisorsarereliedonmore andmore. However, they are frequently promoted based on theirtechnical skills and are not always given the time to develop thenecessary skills to help their teams meet their goals. Supervisorsare a critical link to enhancing the productivity and performance of

thewhole team. In thisone-day seminar,participantswilllearnto understand what it means to supervise and what is expected ofthem in their role in order for them to develop the skills to succeed.

You Will Learn: The differences between a successful employee and a

successful supervisor Skillstoeffectivelymanagetheperformanceofothers Howtocreateenthusiasticfollowers Toinstillmotivationandaccountabilityinstaff Howtocreateanenvironmentoftrustandrespect




Developing OthersAn AchieveGlobal Genuine Leadership Seminar

Employees face regular challenges in performing their work, anda good leaders job is to help them work through these challenges.Sometimes the best help a coach can give is to assure theiremployees that they have the ability to make decisions and solve

problems on their own. The purpose of this four-hour workshopis to provide participants with skills for developing others, therebyhelping others expand their capabilities so they will have theconfidence to take on new challenges and work more independently.

You Will Learn To: Describe the role of a leader in developing others Explainhowdevelopingotherscanbenefiteveryone:

those being developed and the organization overall Identifyopportunitiestodeveloptheskillsandcapabilities

of others Demonstrateasetofkeyactionsfordevelopingothers




Providing Constructive FeedbackAn AchieveGlobal Genuine Leadership Seminar

Employees need to receive regular feedback from their leader toknow how well they are doing. Providing others with constructive

feedback not only helps to solve problems, but can also work toprevent potential problems from growing to the point where theyhave a negative impact on others or the organization. This four-hour, interactive workshop provides skills that let participants giveconstructive feedback in a way that builds openness and mutualrespect and promotes problem solving and learning.

You Will Learn To: Define and describe constructive feedback Recognizethechallengesandbenefitsofproviding

constructive feedback Evaluateyourcurrentlevelofeffectivenessatproviding

constructive feedback Demonstrateasetofkeyactionsforprovidingconstructive

feedback to others

Date: December 1, 2011Time: 8:00 a.m. 12:00 p.m.Cost: $160 (out-of-state higher)



Peer Today, Boss TomorrowMaking the leap from peer to boss is never easy. In additionto dramatic change, new managers and supervisors frequentlystruggle to balance their old co-worker relationships with their

new management responsibilities. This five-hour seminar provideshands-on activities, practical suggestions and key strategies thatmake this program an excellent choice for organizations thatpromote from within or train new supervisors regularly.

You Will Learn: To overcome the fear of lost friendships and lost rapport Howtodisciplineaformerpeer Toavoidtheappearanceoffavoritism Tokeepconfidentialinformationconfidential Fourstrategiestohelpmakeasuccessfultransition





21/36


Advantages

One-stoptrainingsolutionforcompanieswith

multiple locations

Local,U.S.andinternationalmarkets

Networktodeliverconsistent,high-qualitytraining

Logisticalchallengesareeliminated

Trainingforentrytoexecutivelevels

GuaranteedROI

Does your company have multiplelocations nationally or globally?If so, experience the Global Corporate College difference!

NortheastWisconsinTechnicalCollegeisapartnermemberofGlobalCorporateCollege

(GCC).Weprovidecustomized, targeted corporate trainingthroughouruniquenetwork

ofleadingcommunitycollegeswithintheU.S.andabroad.Weworkwithyouandourpartner

collegestodesignanddeliversuperiorcorporatetrainingprogramsthatfit your needs,

nomatterwhereyouremployeesarelocated.

For more information, contact Joan Turba

at (920) 498-6907 or [email protected]

www.globalcorporatecollege.com

The Mission of

Global

Corporate

College

is to close the

Talent Gap

by supporting

U.S. Companies

wherevertheir business

takes them

in the World

A proud member of


22/36

Personal & Team Performance


Assertive & ConfidentCommunicationWhat image do you project? Do you find it difficult to speak up inmeetings, make requests of other people, or stand up for your ideas?Or do you tend to push your own ideas too hard, tell people to justdo it, or discount the opinions of others? This half-day session is

designed to help participants portray a more confident image byunderstanding and balancing their communication style. Enhance your communication skills and build more productive workingrelationships for yourself and your organization.

You Will Learn: Thedifferencebetweenpassive,assertive,andaggressive

communication styles Barrierstoassertivecommunication Tipsformodifyingyourcommunicationstyle Theimpactofnon-verbalcommunicationonyourmessage Techniquesforcommunicatingassertivelyintheworkplace




Fearless FacilitationLeading Productive Meetings & TeamsTurnmeetingandteamleadersintoFearlessFacilitators!Participantslearn how to bring a laser-like focus to every agenda, handle disruptionswith ease and condense a weeks worth of meetings into a singlesession. Designed to build confidence and competence, this one day

seminar will teach meeting and team leaders how to achieve desiredresults and manage relationships and processes at the same time.

You Will Learn: Fundamentalfacilitationskills Therightbalancebetweenpurpose,processandparticipation Topreparemeetingattendeestoparticipateeffectively Tomakeoptimaluseofpeoplestimeandtalents To exhibit the confidence and competence of a fearless facilitator




Managing Multiple PrioritiesAn AchieveGlobal Genuine Leadership Seminar

Rapidchange,flatterorganizationalstructures,andcross-functionalduties mean employees today must assume greater responsibilityfor managing their own tasks. Time management in todays multi-tasking world is a necessity. This seminar provides the awarenessand skills employees need to make better decisions about theirdaily work. Participants learn techniques that help them deal withmultiple deadlines to increase their overall productivity, even in anenvironment in which changing priorities is a daily reality.

You Will Learn To: Handlecompetingpriorities Categorizeworkandshiftgearssmoothlyandappropriately Coordinateandmanagedifferentresponsibilities Negotiateschedulesandresourceswithothers

Date: December 8, 2011




NEW | Life is a Series ofPresentations

Usingthissimplebutpowerfulfive-stepprocess,yourworkforcewill

be empowered to communicate with impact anytime, anywhere.By voicemail or email, in meetings or hallway conversations,employees will present themselves clearly, concisely andconfidently. Theyll develop the power to communicate for betterunderstanding and support.

You Will Learn To: Encouragesemployeestoapproachcommunicationinawhole

new way Outlinesafive-stepmethodthatincreasesindividualimpact Increasesconfidenceandskillsinallareasofcommunication





23/36

TRAINING FOR SUCCESS


Simplify Your Training Needs With

Increase your companys competitive edgewith customized training!

Receive training anytime, anywhere, anyway

Training available at your site or

our location

Free consultation with

content experts

Skills and knowledge can

be applied immediately in

the workplace

Meet safety and compliance

training requirements

Assistance with workforce

assessment to determine

training needs

Grant funding may be

available!

For more information, contact Joan Turba

at (920) 498-6907 or [email protected]

Visit us online at https://corporatetraining.nwtc.edu

Train your

employees

today for

the skills of

tomorrow.


24/36

Safety


NWTCservesasahostsitefortheNationalSafetyEducationCenter,anOSHATrainingInstitute.

To register for the OSHA 500+ Safety seminars, please call 1-800-656-5317 or visit www.nsec.niu.edu

OSHA 511 Safety Course for General IndustrySeptember 19-22, 2011

*Note This class is a prerequisite for OSHA 501

General industry safety professionals at every level will benefit from this comprehensiveintroductorycourseastheylearnaboutthescopeandapplicationofOSHAstandardstoworkplacesafety and health. Special emphasisis placed onusing the 29CFR

Part1910generalindustrystandardstoidentifyandrecommendabatementforthegreatestsafetyandhealthhazards.ParticipantsreceiveanOSHA511generalindustrysafety and health course completion card from the National Safety Education Centerand an NWTC certificate of completion.

Topics: OSHAct,OSHAandPart1910

standards Confinedspaceentry Recordkeeping Hazardcommunication HAZWOPER(HazardousWaste OperationsandEmergencyResponseStandard)

Personalprotectiveequipment

Fireprotectionandprevention Welding Electricalsafety Lockout-tagout Walkingandworkingsurfaces Bloodbornepathogensandneedle

stick prevention

OSHA 501 Trainer Course for General IndustryOctober 10-13, 2011

YoucanbecomeanAuthorizedOSHATrainer.Thiscourse,designedforgeneralindustrypersonnel,presentsdetailedinformationonhowtheprovisionsoftheOSHActmaybeimplementedintheworkplace.RightsandresponsibilitiesundertheAct, the appeals process, and record keeping requirements are covered. The coursealso includes an introduction to general industry standards and an overview of therequirements of the more frequently cited standards. General safety and industrial

hygiene topics are covered in one or two-hour modules and additional trainingand reference resources are noted in class. Attendees participate in live trainingexperiences.Uponsuccessfulcompletionofthiscourse,theworkshopactivities,atrainingmoduleplan,andacontentexam,participantsbecomeU.S.DepartmentofLabor-OSHAauthorizedoutreachtrainers.

Prerequisite:OSHA511OccupationalSafetyandHealthStandardsforGeneral Industrycourse,andfiveyearsofGeneralIndustrysafetyexperienceorotherequivalentsafety education and experience and prior approval from NSEC course chairperson.

Topics: OSHAsafetyandhealthstandards,policies,andproceduresin29CFR1910 IdentificationofcommonviolationsofOSHAstandards Appropriateabatementproceduresforselectedsafetyhazards Understandtherequirementstoconductthe10-and30-houroutreachprograms,

and receive helpful suggestions on training styles

NWTC serves as a host site for the

National Safety Education Center,an OSHA Training Institute.

To register for the OSHA 500+Safety seminars, please call1-800-656-5317 orvisit www.nsec.niu.edu

Session Information________________________________________________________

Time: 8:00 a.m. 5:00 p.m. (each day)Cost: Individual Course Fees Vary ________________________________________

OSHA 511 for General Industry

OSHA 501 Trainer Coursefor General Industry

OSHA 510 Safety Coursefor Construction Industry

OSHA 500 Trainer Coursefor General Construction

$800 (out-of-state higher)$775 early bird registration

(five weeks prior to event)$750 early bird registration

(three or more from the same companyregistering five weeks prior to event)Price includes materials, lunch

and refreshments

OSHA 503 Trainer RefresherCourse

$675 (out-of-state higher)$650 early bird registration

(five weeks prior to event)$625 early bird registration

(three or more from the same companyregistering five weeks prior to event)

Price includes materials, lunch

and refreshments



25/36

Safety


OSHA 500 Trainer Course

for General ConstructionNovember 14-17, 2011You can become an Authorized OSHA Trainer. This course,designed for general construction personnel, presents detailedinformation on how the provisions of the OSH Act may beimplemented intheworkplace.Rightsandresponsibilitiesunderthe Act, the appeals process, and record keeping requirementsare covered. The course also includes an introduction to generalconstruction standards and an overview of the requirements of themore frequently cited standards. General safety and constructionhygiene topics are covered in one or two-hour modules andadditional training and reference resources are noted in class.Attendeesparticipateinlivetrainingexperiences.Uponsuccessfulcompletion of this course, the workshop activities, a training

module plan, and a content exam, participants become U.S.DepartmentofLabor-OSHAauthorizedoutreachtrainers.

Prerequisites:CompletionofanOSHA510andfiveyearsofGeneral Construction experience or prior approval from course chairperson.

You Will Learn To: LocateOSHAsafetyandhealthstandards,policies,and proceduresin29CFR1926 IdentifycommonviolationsofOSHAstandards Describeappropriateabatementproceduresforselected

safety hazards Understandtherequirementstoconductthe10-and30-hour

outreach programs, and receive helpful suggestions on

training styles

OSHA 510 Safety Course for

Construction IndustryOctober 17-20, 2011*Note This class is a prerequisite for OSHA 500

Construction safety professionals at every level will benefit from thiscomprehensive introductory course as they learn about the scopeand application ofOSHA standards to constructionworkplacesafetyandhealth.Specialemphasisisplacedonusingthe29CFRPart 1926 standards to identify and recommendabatement forthe greatest safety and health hazards in construction. Participantsreceive anOSHA 510 construction safety and health 30-hourcourse completion card from the National Safety EducationCenter and an NWTC certificate of completion.

Topics: OSHAct,OSHAand Part1926standards Confinedspaceentry Recordkeeping Hazardcommunication Personal protective equipment Fireprotectionandprevention

Rigging,scaffoldsandladders Welding Electricalsafety Cranes/Trenching Walking/workingsurfaces Concreteandsteelerection Undergroundconstruction

NWTCservesasahostsitefortheNationalSafetyEducationCenter,anOSHATrainingInstitute.

To register for the OSHA 500+ Safety seminars, please call 1-800-656-5317 or visit www.nsec.niu.edu

OSHA 500+ Safety cont inued

October 31-November 2, 2011

This course is a valuable refresher for active trainers in the generalindustry outreach program. Trainers are required to take this course everyfouryearsto staycurrentwithOSHAstandardsandsafetyinitiatives.Uponcourse completion participantsareauthorized to conduct andissue OSHA course completion cards for 10- and 30-hour general

industry safety and health outreach courses.

Topics: OSHAsafetyandhealthstandards,policies,andproceduresin 29CFR1910 IdentificationofcommonviolationsofOSHAstandards Appropriateabatementproceduresforselectedsafetyhazards Understandtherequirementstoconductthe10-and30-hour

outreach programs, and receive helpful suggestions ontraining styles

OSHA 503 Trainer Refresher Course


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Safety & Compliance


Preview of otherSafety Seminars

for Fall 2011___________________________________________________________________

Sept. 12 Lead Safe Renovator Training

___________________________________________________________________

Oct. 6 DOT Compliance A-Z

___________________________________________________________________

Oct. 6 DOT Materials HM126F

___________________________________________________________________

Oct. 24 Lead Safe Renovator Training

___________________________________________________________________

Dec. 12 Lead Safe Renovator Training

OSHA 10-Hour Voluntary Compliancefor General IndustryThis course is designed for managers and safety personnel from anytype of general industry who are responsible for on-the-job safety andhealth and work practices that comply with OSHA regulations.ParticipantswillexploreOSHAstandardsthatgoverngeneralindustry,

how to read and use the Code of Federal Regulations (CFR), andcomplianceprogramsandproceduresrequiredintheworkplace.Uponsuccessful completion of thecourse, attendeeswill receive anOSHA10-hour card and an NWTC certificate of completion.

Dates: September 26 & 27, 2011

Time: 7:30 a.m. 12:30 p.m. (both days)Cost: $275 (out-of-state higher)



Topics: IntroductiontoOSHAct/

General Duty Clause Walking/workingsurfaces Machinesafeguarding Meansofegress/fireprotection Materialhandlingandstorage

Industrialhygiene Hazardousmaterials/HazComm Personalprotectiveequipment Confinedspace Recordkeeping Blood-bornepathogens

OSHA 10-Hour Voluntary Compliancefor Construction IndustryThis course is designed for managers and safety personnel from theconstruction industry who are responsible for on-the-job safety andhealth and work practices that comply with OSHA regulations.

ParticipantswillexploreOSHAstandardsthatgoverntheconstructionindustry,howtoreadandusetheCodeofFederalRegulations(CFR),and compliance programs and procedures required in a constructionworkenvironment.Uponsuccessfulcompletionofthecourse,attendeeswillreceiveanOSHA10-hourconstructionsafetycardandNWTCcertificate of completion.

Dates: October 24 & 25, 2011Time: 7:30 a.m. 12:30 p.m. (both days)Cost: $275 (out-of-state higher)



Topics: IntroductiontoOSHAct/

General Duty Clause Gases,Vapors,Dusts,Mists

and Asbestos HazardCommunication LeadinConstruction

MechanicalIntegrity (1926.64) Hearing,Respiratoryand FireProtection

SignalingandLadders ScaffoldingandFall

Protection MaterialHoists,Personnel Hoists&Elevators Concrete,Masonry&

UndergroundConstruction Overhead&Underground

Lines and more

Forklift Safety: Train-The-TrainerOSHArequiresthatallforklifttrainingbeconductedbypersons who have the knowledge, training and experience to trainothers and evaluate their competence. This one-day workshopprepares company representatives to be in-house trainers.

You Will Learn To: OSHAforkliftsafetybasics Equipmentspecifics Stability,loadcenter,loadhandlinganddocksafety Vehicleinspections Safeoperatingpracticesandfuel safety Trainingprogramdevelopment,implementation,

and documentation

Date: December 7, 2011Time: 8:00 a.m. 4:30 p.m.Cost: $345 (out-of-state higher) Price includes materials, lunch and refreshmentsLocation: Green Bay Campus

OSHA Record Keeping UpdateDontmissthisimportantOSHArecordkeepingrefresher.WithOSHA ramping up its compliance efforts, accuraterecord keeping was never more important. This seminar presents information and tools to develop and maintain arecord keeping program.

Date: November 29, 2011Time: 7:30 a.m. 11:30 a.m.Cost: $120 (out-of-state higher)




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Social Media & E-Marketing


CERTIF ICATE

SERIES

Social Media &E-Ma

NWTC Corporate Training and Economic Development Fall 2010 Seminar Catalog

Documents

Transcript of NWTC Corporate Training and Economic Development Fall 2010 Seminar Catalog