NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry’s most comprehensive services portfolios designed to modernize business and technology to deliver the outcomes that matter most to our clients.

Ensure Operational Efficiency and Assured Service Availability With 24x7 Support

Data Center Operations Services by NTT DATA

Key benefits:

• Reduce operational costs

for data center infrastructure

support

• Utilize highly-skilled personnel

and best-in-class automated

management and monitoring

tools to improve the quality of

service

• Increase business agility

with a standardized delivery

model for the data center

infrastructure that supports

business expansions and

needs

• Operate with industry-standard

SLAs, standard processes

and procedures to increase

infrastructure availability

Streamline your data center operations In order to stay competitive, companies are using new and emerging technologies to enhance data center utilization, reduce operational costs — and make data centers more agile, automated, secure and green. Organizations are also constantly striving to align their IT systems with overall business goals through innovation, data center transformation and cloud-based solutions.

The first step toward achieving these objectives for your organization is to increase the visibility and manageability of your data center and streamline its operations. That is where Data Center Operations Services by NTT DATA come in. Our services provide frontline support of your mission-critical systems and help you effectively manage your data center operations.

Delivered through a cost-effective, 24x7 global support model, our services allow you to:

• Build a secure and reliable data center infrastructure• Improve your quality of service in a cost-effective manner• Reduce device management costs and redirect budgets to more strategic initiatives• Reduce the workload of your Level 2/Level 3 support teams by transitioning

documentable, repeatable work in incident, request and change management• Reduce the reassignment of tickets through a streamlined escalation process• Improve the responsiveness of your service-level agreements (SLAs)

Data Center Operations Services by NTT DATA

NTT DATA Services helps you maximize the productivity and uptime of your critical data center infrastructure.

NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

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Visit nttdataservices.com/managedservices to learn more.

Realize the promise of a modern data centerBacked by skilled personnel from around the globe, the Data Center Operations Services model follows IT Infrastructure Library-aligned methodologies to ensure Level 1 support functions. This enables the delivery of our support services to be mapped accurately to your underlying business requirements. Our delivery model also allows you to:

• Effectively utilize your support staff by matching the skill set to the appropriate task and level of support required

• Maximize standardization, automation and orchestration in infrastructure support

• Reduce and eliminate service disruptions resulting from personnel changes

Service component Features and benefits

Incident, request and recurring work fulfillment

Our data center services operators monitor and manage the data center production environment, with a focus on:• Enterprise systems (Wintel, Linux and UNIX)• Large systems (mainframe)• IBM iSeries/AS400 systems• Storage, data backup, cloud, messaging and collaboration environments and data center facilities

Automation services Provided as part of the delivery model, this layer combines IT service management-specific automation processes with our automated management toolset to provide proactive and reactive orchestrated support for the in-scope environment with reduced manual intervention.

Governance/quality of services

Combined with proven best practices, our services focus on periodic service reviews, which includes reports of services provided and continual service improvement through ticket analysis, trending and action-item reviews.

Key features and functionsRelying on our in-house technical talent, best-of-breed tools, embedded health monitoring, reporting capabilities and field-proven repeatable processes, our services:

• Provide timely response and resolution for alerts

• Deliver support for incidents, changes, problems and event management

• Monitor backup and recovery processes

• Provide liaison operations to the change control team

• Create operations-related policies, procedures and online documentation

• Support application and/or OS conversion projects