NTRglobal - Company Overview
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8/8/2019 NTRglobal - Company Overview
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Company Overview
Why NTRglobal?
Flexible, Modular Solutions
Simplify Complex Processes
Remote Customer Support
for Multi-Agent Teams
IT Automation and System
Management
Remote Control and Live Chat
Ease of Implementation
Multiple OS Support for PC, Mac,
Linux and Mobile Devices
Globally Distributed Data Centers
Open API Architecture
Integration with Hundreds of Apps
ITIL Compliance
Enterprise-Grade Security
ISO 27001 Certifed Facilities
and Data Centers
www.ntrglobal.com
Enterprise-Grade Modular
Solutions for IT Management andRemote Customer Support
SaaS VeteransNTRglobal has delivered SaaS-based Help Desk and Service Desk solutions to MSPs, OEM
Partners and Enterprise Service Desk departments for over 10 years. Nearly half a million active
users across the Americas, EMEA and Asia Pacific rely on NTRglobal products and services to
remotely access, control and manage hundreds of thousands of devices.
Flexible Solution ProvidersOur products, NTRsupport Ultimate and NTR Service Deskare flexible and modular to ensure
that you pay for only what you use. Modules such as Remote Access, Configuration Management,
Live Chat and Reporting can be activated at any time. Our open API architecture allows you to
leverage not throw out your investment in legacy applications, while remaining competitive.
http://www.ntrglobal.com/http://www.ntrglobal.com/http://www.ntrglobal.com/ -
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The Problems We Solve
Decrease Operating CostsCorporate IT departments or MSPs managing tens of thousands of machines are tasked with
delivering exceptional service while keeping costs low. Gartner estimates that every 1% percent
increase in first-contact resolution (FCR) results in a 0.64% increase in customer satisfaction.
And self-support tools can substantially reduce the cost of solving customer problems.
For Enterprise IT Managers, ease of implementation, pricing flexibility and integration capacity are
key. The NTR Cloud modular approach is designed to adapt to existing infrastructures, offering
Enterprises on-demand modules, Web-based access from anywhere and full integration with
business applications such as Salesforce, SAP and Oracle.
Boost Productivity
Automating routine IT tasks can reduce time spent managing by as much as 50%. NTR Service
Desk enables corporate IT departments to easily manage and deploy scripts across complex
infrastructures to gain flexibility and get more done in less time.
Deliver Remote Customer Support
Equip your Help Desk operators with powerful tools such as Live Chat and Remote Control
to accelerate problem diagnosis and improve FCR. Its customizable self-support portal fields
customers looking for answers to common support questions, cutting support queues in half.
Low Total Cost of Ownership
SaaS-delivered solutions require no infrastructure set up, so TCO is low. Deployment is fast, easy
and profitable from day one.
Leverage Legacy InvestmentsCorporate IT departments with CRMs, ticketing systems or other business applications already in
place simply add value to previous investments. The NTR Cloud platforms open API architecture
stacks its modules right into your business applications, keeping your service offering competitive
and your processes simple and efficient.
Reliable and SecureGlobally distributed data centers ensure fault-tolerant redundancy. A network of high-performance
socket servers enables fastest connectivity, regardless of geographical location. Government
agencies, hospitals, financial organizations and other security-sensitive enterprises that need to
adhere to strict regional compliance benefit from an unrivalled global security infrastructure.
For free trial of the software and more information visit www.ntrglobal.com
United Kingdom
T. +44 (0) 1483 [email protected]
Spain
T. BCN +34 93 445 0700
T. Madrid+34 918 063 913
Germany
T. +49 (0) 6221 13709 [email protected]
France
T. +33 1 44 15 70 70
N Azur 0810 000 369
NTRglobal has enabledus to connect to many ofour customers systemsand fix problems that theywerent able to describe,and find problems thatthey didnt even knowthey had! Weve saved
our customers timeand money using NTRproducts.
Shaun BowlesSenior Technician
12.2010
http://www.ntrglobal.com/http://www.ntrglobal.com/
