8/8/2019 NTR Service Desk Data Sheet

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Optimize ROI:» Eliminate maintenance

costs, automate IT tasks, and

manage systems remotely

Deploy in Minutes:» Easy set-up and

out-of-the-box IT automation capability

Integrate for Added Value:» Open API

architecture for fast integration with

existing business applications, such

as Salesforce, SAP and Oracle

Control Complex Infrastructures:»  

Simplify administration of 1000sof multi-platform devices

Easily Scale Up:» Fast-activation

on-demand modules to facilitate

changing business needs

RESTful APIs:» Mashups and

integrations of NTRglobal features

with 100s of applications

Maximize Uptime:» Manage proactively –

stay on top of events with total visibility

and instant automatic notifications

Deliver Accountability:» Use

exportable reports to turn

statistics into actionable data

Gain Total Visibility:» View global

activity in a real-time dashboardwith built-in reporting

Ensure Secure Operations:» Prevent

unauthorized access seal all data

with 256-bit AES encryption

Why NTRglobal?

SaaS IT Management and Remote»

Support Providers for 10+ Years

Flexible, Modular Solutions»

 Ease of Implementation»

 Simplify Complex Processes»

 Multiple OS Support for PC, Mac,»

Linux and Mobile Devices

 Globally Distributed Data Centers»

 Open API Architecture»

 Integration with Hundreds of Apps»

 ITIL Compliance»

 Designed for Growing Businesses»

Enterprise-Grade Security»

www.ntrglobal.com

Fast, secure and flexible - The NTR Cloud delivers

IT Service Desk modularity tailored to your needs

and budget

“ Adopting a cloud-ready

game plan both modernizes the

support infrastructure to meet

the expectations of today’s users

and positions it to interoperate

well with future iterations of

cloud computing.

”Phil Wainewright

Industry Analyst

A 10-year SaaS veteran, NTRglobal delivers enterprise-class plug-and-play modularity for the

IT Service Desk, providing your IT department the ability to automate and manage processes,

determine its own configurable management structure and integrate with other ITSM disciplines.

IT managers and MSPs alike depend on NTR Service Desk for highly scalable and secure

management of distributed or complex environments. The solution simplifies large-scale

administration and cuts costs by integrating IT Automation, Remote Access and Control, and an

ITIL-mapped approach to workflow optimization – all delivered via a Rich Internet Application.

Whether you are managing hundreds or tens-of-thousands of devices across offices, regions and

cultures, NTR Service Desk will help you reduce costs and improve response time to problem

resolution. Making the IT department the focus of business-as-usual.

Key Benefits

NTR Service Desk Data Sheet

8/8/2019 NTR Service Desk Data Sheet

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Features

Fast Implementation

Get up and running in minutes

Automatic or manual deployment»

 No ports to open; no firewall configuration»

 Add additional machines at any time»

Globally Distributed Architecture

Speed connectivity and satisfy compliance

and regional data transfer restrictions

Safe Harbor Certified data centers across»

North America, Europe, and Asia

 Multi-continent socket server distribution»

for maximum connectivity and speed

 Fault-tolerant global data backup for»

maximum security and redundancy

Web-Based SaaS

Increase availability, performance,

and security while lowering costs

Global access from anywhere over»

any type of Internet connection

Eliminates maintenance and»

security overhead

Fastest on-demand remote desktop»

connectivity regardless of location

Instant Remote Access

Control and manage hundreds or

thousands of devices located anywhere

Work seamlessly across Mac,»

Windows and Linux

 Troubleshoot remotely – even»

on unattended machines

 Multiple remote control modes, remote»

file transfer, Windows command prompt

Robust IT Automation

Depend on NTR Service Desk to perform

routine tasks – with no margin for error

Automate tasks across multiple»

workstations, laptops, or servers

 Deploy pre-defined scripts to configure»

networks or retrieve Windows event logs

Easily create scripts to perform»

maintenance, upgrades or

any IT management task

Hundreds of Integrations

Leverage investments in existing legacy

apps with full data integration – or simply

build our features into your apps

Seamlessly integrate with your»

CRM, ticketing, DBMS, ERP, orother business applications

Build our technology (chat, remote»

control, etc.) into your apps using our

RESTful API developer platform

SOAP over HTTP for easiest»

communication across

proxies and firewalls

Total Visibility & Control

Comprehensive asset management console

makes large-scale administration easy

View activity in real time from»

a thick client web console Group and search for assets by»

location, department, or any criteria

 Schedule software installations and»

upgrades from centrally-stored files

Workflow Optimization

Increase productivity by eliminating

unnecessary steps

ITIL-mapped modules accessible»

from a tabbed interface

 All NTR Service Desk functionality»

built into central Ticketing module

 Rich Internet Application with»

shortcuts and quick navigation to

often-used features or machines

Events Management

Speed response times by receiving

immediate notifications of critical events

Define Events to flag high CPU»

usage or specific software installs

 High-visibility Events console»

with color-coded alerts

Get notifications via e-mail,»

pop-up, or in Events inbox

Unsure? Test drive it for Free at

www.ntrglobal.com/service-desk 

Already convinced? Find your local

Sales office at www.ntrglobal.com

System Requirements

Updated system requirements are hosted atwww.ntrglobal.com/service-desk/techspecs

Operators

Broadband Internet Connection

Supported Operating Systems:

Windows 7, 2008, Vista, 2003, and·

XP (all 64-bit); Windows 2000

 Mac OS X 10.6 (Intel); OS X 10.4·

and 10.5 (Intel and PPC )

 Ubuntu Linux 8, 9, and 10 (32-bit)·

Supported Browsers: IE 6, 7, and

8, Firefox, Chrome and Safari

Supported iOS Devices for Remote Control:

iPhone 2G, 3G, 3GS, and 4G·

iPadwiandwi3Gversions·

 iPod touch 2nd, 3rd, and 4th generations·

End Users

333MHz CPU or Higher

256 MB of RAM

55 MB of Free Disk Space

Broadband Internet Connection

Supported Operating Systems:

 Windows 7, 2008, Vista, 2003, and·

XP (all 64-bit); Windows 2000

 Mac OS X 10.6 (Intel only); OS X·

10.4 and 10.5 (Intel and PPC )

Ubuntu Linux 8, 9, and 10 (32-bit)·

Security

ISO27001Certied(NTRglobal·

Facility and all Data Centers)

TRUSTeCertied·

 Qualys® SECURE Seal·

SafeHarbor-CertiedDataCenters·

 Data Privacy and Integrity·

256-bit AES encryption·

 At rest customer data encryption·

 TLS/SSL protocol·

Authentication and Authorization·

 Attack and Malware Detection·

 OWASP Testing Standards·

Modules

Ticketing·

 Remote Access·

 On-Demand Remote Desktop·

 Asset Management·

CongurationManagement·

 Event Management·

 Reporting·User Management·

Languages

English, Spanish, German, French, Italian

12.2010