Jonathan Herring jonherring001@googlemail.com

52 East Avenue, Heald Green, Cheadle, Cheshire, SK8 3BR tel: 0161 498 0664

Having worked the last 4 years as a researcher at Sheffield Hallam University I feel now is the right time for me to pursue a new career in customer service. I am passionate about customer service and contributing to a service user setting, I enjoy volunteering for Stockport Mind where I work on reception as the first point of contact for

the charity. I excel on the computer and have strong typing and administration skills.

Customer service

Supporting customers, taking place to help the customer in every way possible.

Listening to the customer, giving them my time to achieve what is needed in each situation.

Being empathetic, understanding where the customer is coming from and how to take action.

Know your product, taking pride helping each service user.

Front-Line Representatives Are the Company, having smart appearance and always helping in a polite and friendly manner.

Team work

Communicate effectively, experience with a large volume of meeting, seminar and conference presentations that needed facilitating.

Willing to compromise, accepting help on how to improve my work, and accepting colleagues methods of working. Encourage team members, taking place with them, supporting and encouraging.

Team goals, taking the correct course of action and contributing together effectively.

Organisation and communication

Administration files, day to day running of the research: research forms, progress forms, liability documents, risk assessments, and capital processing forms.

Academic files, for presentations: conference applications, seminar material, exhibition proposals.

ICT

Microsoft office, Microsoft Word, Excel, PowerPoint: high volume of forms/ papers, regular presentations to the 'Art and Design Research Centre' and conferences.

Adobe Suite, Photoshop, Indesign: preparation for published photograph sequences, book design for marketed book fairs.

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March 2015 to date, Stockport Mind Reception duties, answering the phone, and being the first person of contact for the organization.

Listening to service user’s difficulties, problem solving and taking action. Good customer service is important with each service user e.g. a gentleman came in the office in distress, I settled him, listened to his difficulties, filled out the relevant paper work, and sought advice from a member of staff. On a separate occasion two ladies came in with dyslexia that had experienced domestic abuse, again I listened and forwarded them all the right links to move them forward e.g. Stockport housing, the Samaritans.

Interpersonal skills, conveying information to staff and management through phone, forms and email. A high volume of calls and information gathered face to face need to be communicated to staff through the correct forms.

The ability to work under pressure.

September 2011- July 2015, Sheffield Hallam University, Faculty of Arts Computing Engineering& Sciences, Cultural Communications & Computing Research Institute, Art and Design Research Centre Researching for Sheffield Hallam was the best experience of my life. Unfortunately because of funding I had to finish this in 2015.

Written tasks- papers forms and letters, organising these documents- electronic and hard copy e.g. ‘File, Open, Jonathan’s documents, Folders themed e.g. administration at SHU, Sub folders e.g. research forms: Photography insurance: Capital processing, Files dated’. Establishing and maintaining these systems was essential for the day to day functioning of the research projects.

Regular meetings with other administrators and senior academics, contact with management, interacting with service users, meeting deadlines for papers and forms.

I produced a website focused on documentary photography in retail space with papers also presented, contact information, and ‘about’ giving details of my blog that has an extensive number of papers I wrote in support of my research project.

Employment and Education History

2008 May, South Manchester Newspapers work placement Experience of small and medium sized enterprise- the role of a press photographer. Using a camera for portraits and using Photoshop for the weekly addition.

2007 November, CW Staff Services Shell 1 week contract to test a filing system Document control, information retrieval, filing- cabinets were numbered, folders named according to

company, and files numbered according to profit.

2007 January- 2007 September, The Royal British Legion Marketing on the phone- membership policies, taxis hotel bookings, conveying information to

management.

2005-2007, Manchester Metropolitan University, MA Fine Art Photography2003-2005, Manchester Metropolitan University, BA Hons Degree Fine Art Photography 2:1

The bachelor dissertation involved putting together a large document of text and images. This had many different points of reference that needed organizing to standard.

9 GCSEs grades A&B, 3 A Levels grades C&D

Communication I worked as part of a team organising and marketing an exhibition called ‘Space Image Production’ and

I published a book called ‘The Editions’ as part of a writing group. This involved working with professionals from all over the institution for example, senior academics, curators, gallery technicians, and administrators.

References available on request

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