Novell Success Stories: Endpoint Management in Government
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Transcript of Novell Success Stories: Endpoint Management in Government
Novell® End-User Computing Success StoriesEndpoint Management / Government
July, 2010
© Novell, Inc. All rights reserved.2
Novell® Endpoint Management benefits
• Ensure users get the right applications, whatever device they use
• Repair problems with minimal business impact – reduce troubleshooting time by up to 50%
Impact Success Stories
Improveuser productivity
• Perform easier and faster application rollouts – from 2 days to 2 hours
• Execute fixes remotely – cut travel costs by 50%
• Deploy new workstations quickly – from 1 day to 40 minutes
Lower IT costs
14K PCs
25K PCs
6K PCs
11K PCs
Mitigaterisks
• Stop data breaches – avoid lawsuits of up to $3M
• Reduce business risk and increase compliance - avoid over-spending on software licenses
12K employees
20K devices
3K PCs
© Novell, Inc. All rights reserved.3
Customer SuccessNovell® Endpoint Management
4K workstations
5K devices
20K devices
14K workstations
We looked at several tools like IBM but found that Novell ZENworks™ Configuration Management offered the best scalability and manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010
Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations are ready to handle the migration to Windows 7. - Jan 2010
The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009
We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far superior to those of the Altiris solution. - Nov 20102K employees
© Novell, Inc. All rights reserved.4
Key Analyst RecognitionNovell® Endpoint Management
Strong performer, Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009
Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009
“ZENworks™ Configuration Management is particularly strong in the management of Linux-based devices”, Jan 2009
“Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010
© Novell, Inc. All rights reserved.5
Press PresenceNovell® Endpoint Management
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
With the recent enhancements to the [ZENworks™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010
ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010
Endpoint Management in Government
© Novell, Inc. All rights reserved.7
Challenge
Solution Results
"We were impressed with Novell® ZENworks™. We realized that Novell was one of
the few vendors that could offer all the functionalities we needed - asset
management, patch management and remote support - in a single coherent suite
of products.”
Mariagerfjord is a municipality in northern Denmark. The municipal government provides a wide range of services for more than 42,000 citizens. Its IT infrastructure, which includes more than 1,100 PCs, is divided across more than 50 sites.
Reduce travel associated with managing endpoints
Improve user productivity by decreasing incident resolution times
Avoid non-compliance with software license agreements
Novell ZENworks Application Virtualization
Novell ZENworks Asset Management
Novell ZENworks Configuration Management
Novell ZENworks Patch Management
Partner: IT Quality
Cut new machine set up time from 1 day to 40 minutes
New customer
Updated January 2010
© Novell, Inc. All rights reserved.8
Challenge
Solution Results
"We're able to distribute new applications statewide overnight. Without Novell®
ZENworks™ Configuration Management, we wouldn't be able to do that. We’ve
improved the way we distribute applications, manage IT resources and resolve
system issues.”
The California Highway Patrol (CHP) provides highway safety, protects state facilities, conducts criminal investigations and assists local law enforcement agencies. It is the largest state police agency in the United States, with more than 10,000 employees.
Enable a dozen IT staffers to manage 7,500 desktops and 3,000 laptops across 150 locations
Novell ZENworks Configuration Management
Also:
Novell Open Enterprise Server
Novell Identity Manager
Increased efficiency and reduced operating costs – now CHP can distribute applications overnight
Enabled troubleshooting in a quick and consistent manner – critical for dispatch sites that need to be up and running 24/7
Updated April 2010
© Novell, Inc. All rights reserved.9
Challenge
Solution Results
"Novell® ZENworks™ Configuration Management has been a great benefit for us. It
saves us a significant amount of time in application distribution as we can now
push out new applications across the City within just a few hours, rather than days. Without it, we would need additional desktop support employees or have a
reduced level of service.”
With 22 networked sites, the City of Carlsbad, located between San Diego and Los Angeles was looking for a way to streamline the administration of its more than 1,000 PCs.
Reduce the time and financial burden of managing 1,000 desktops and IT systems across 22 sites
Balance the time spent on maintenance tasks (70%) and new projects (just 30%)
Novell ZENworks Asset Management
Novell ZENworks Configuration Management
Cut the application rollout time from several days to just a few hours
Updated October 2009
© Novell, Inc. All rights reserved.10
Challenge
Solution Results
"With the Novell® solution, we have eliminated the technical support previously
required for users' home PCs, and increased the security of access. For example,
the complete prevention of printing and local copying of files helps the Council
comply with its confidentiality and Data Protection requirements, and yet grants full
access for authorized users to the information they need.”
Cambridge City Council provides statutory local authority services to 130,000 residents and businesses in Cambridge, UK.
Enable flexible home-office working for its staff
Give staff secure, easy access to central systems and comply with data privacy regulations
Novell ZENworks™ Application Virtualization
Partner: Serco
Reduced the number of support and technical calls to the IT helpdesk
Improved green agenda commitment with staff working from home
Updated December 2009
© Novell, Inc. All rights reserved.11
Challenge
Solution Results
"We initially chose the Novell® solutions as best-of-breed, not specifically because
they were open source - the reduced cost is a good additional benefit. Novell
ZENworks™ Configuration Management and Novell eDirectory™ give us full control
over users, their desktops and the data shared among them. This saves time and
effort and increases security.”
The Kingdom of Bahrain's Ministry of Social Development (MOSD) employs approximately 600 people working with a wide range of sectors, institutions and individuals to develop Bahraini society.
Streamline and automate user and desktop management
Novell ZENworks Configuration Management
Also:
Novell Open Enterprise Server
SUSE® Linux Enterprise Server
Novell Identity Manager
Novell SecureLogin
Reduced support effort by at least 60 percent
Updated March 2010
Unpublished Work of Novell, Inc. All Rights Reserved.This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.
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