NOV 21 2009 / JSL Chapter 12 IT Business Communications Managing the Information Technology Resource...
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Transcript of NOV 21 2009 / JSL Chapter 12 IT Business Communications Managing the Information Technology Resource...
NOV 21 2009 / JSL
Chapter 12IT Business Communications Managing the Information Technology Resource
MASTER OF COMPUTER SCIENCE PROGRAMBUDI LUHUR UNIVERSITY
November 2010
Lecturer : Jonathan Sofian Lusa
NOV 21 2009 / JSL
Chapter Outline
Importance of Communication
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Why it is necessary for business partners to understand IT
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Methods used to improve communication (DISC)
Importance of communication in developing partnership
NOV 21 2009 / JSL
Importance of Communication
Communication is important because it is about how information is sent and received within firms
The way information is communicated is often governed by how firms are structured
NOV 21 2009 / JSL
Importance of Communication
“Effective communications is the central lifeline of any organization. It is the vehicle for driving change, shaping expectations, and rallying workers around core purposes.”
-Charlene Marmer Solomon
NOV 21 2009 / JSL
Importance of Communication
NOV 21 2009 / JSL
Why IT Must understand the business
1. Different “language”2. Different background3. Different purposes
NOV 21 2009 / JSL
Why is it important for business partner to understand IT?
1. Understanding the language partner2. Understanding the responsibilities3. Understanding the requirement and
information needs of partner4. Understanding the current
capabilities of partner.5. Understanding the opportunities for
improvement the partner.
NOV 21 2009 / JSL
Kotter’s Key Elements for Communicating
Simplicity Metaphor, Analogy, and Example Multiple Forums Repetition Leadership by Example Explanation of Inconsistencies Give and Take
NOV 21 2009 / JSL
Developing Partnership Through Mutual Understanding
Transactional Style Defined by rules, policies, and
procedures Partnership Style
Implies risk sharing, longer time frame for exchanges, and need to establish range of mechanisms
Henderson’s Two Styles of Relationships
NOV 21 2009 / JSL
Six Determinants of Partnership
NOV 21 2009 / JSL
The Road to Partnership
Education Joint Planning Measurement and Control Effective Use of Teams Multilevel Human Resource
Strategy Technology
NOV 21 2009 / JSL
Global Culture Hidden messages in communication Written communication may be viewed
positively or negatively Written communication maintains
supporting role Written communication
Addresses ambiguity Prevents misunderstandings Identifies ownership and accountability
NOV 21 2009 / JSL
Addressing Communication Effectiveness ( Business & IT)
Direct Communication Liaison Roles Temporary Task Forces Permanent Teams/Committees Integrating Roles Managerial Linking Roles
NOV 21 2009 / JSL
Priority in Improving IT Communication
Focus on where improvements can be made Strategic Alignment Maturity Assessment Model Training Continually scan new technologies and products Build partnerships through mutual
understanding
NOV 21 2009 / JSL
Tips and Techniques Communication is important Learn from others’ trials and tribulations Shared domain knowledge is critical Training of administration managers in IT
and their inclusion in IT projects Things do go wrong and need to get back on
track Implement formal communication programs
may be necessary
NOV 21 2009 / JSL
NOV 21 2009 / JSL
LESSON LEARNED
1. …
2. …
3. …
4. …
5. …
NOV 21 2009 / JSL
Thank YouMay God Bless U All