Nottingham University Hospital have implemented advanced wireless solutions in their hospital, what...
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Transcript of Nottingham University Hospital have implemented advanced wireless solutions in their hospital, what...
Collaboration and
communication technology
at the heart of hospital
transformation
Dean WestcottDirector of Finance, NHS West Essex
Vice President, ACCA
March 2010
• ACCA approach and experience
• Background to NUH project
• Solution
• Early findings
ACCA approach and experience
Previous eHealth studies:
• The cost benefit of electronic patient referrals in Denmark
• Telecardiology in Italy: benefits from a telemedicine network connecting chronic patients, general practitioners and healthcare provider organisations
Background to NUH project
Nottingham University Hospitals NHS Trust
• Large acute teaching trust formed on 1 April 2006
• 2 separate campuses
• Population 2.5m
• Over 13,000 staff
• 1,600 beds
Background to NUH project
Operational review
• Poor infrastructure
• Communication issues
• Quality of care implications
Solution
• Trust wide business case
• Cisco proposal
• Outline solution
Solution
Emergency department
• Geographically distinct
• Front door of hospital
• Growing demand
Solution
Nov 2008
Installation of core infrastructure commenced
Oct 2009
Implementation of telephony services in ED utilising fixed
and portable handsets featuring:• a phone directory
• a staff locator
• push to talk functionality
• group messaging system
• automatic updates from clinical systems
Early findings
• Patient waiting times
• Patient value added time
• Patient satisfaction
• Indicative cost savings v investment
• Staff satisfaction
‘Surprisingly the installation of the new technology
has actually increased human interaction.
The new system has the human factor – you ring and
can talk to someone at the other end. This human
element mixed with technology supports a more
collaborative working environment.
Richard Tucker, Superintendent Radiographer, ED, NUH
Thank you