Notre Dame Alumni Association -...
Transcript of Notre Dame Alumni Association -...
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Notre Dame Alumni Association Sizzler iModules User Conference
JULY 27, 2015
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Lessons Learned: How to Successfully Manage a Volunteer Administrator
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Founded in 1842 by Fr. Sorin, a priest of the Congregation of Holy Cross
Located in Notre Dame, IN (adjacent to South Bend, IN)
Attended by ~12,000 students (~8,500 undergraduate)
About 80% of undergraduate/18% of advanced students live on campus
Student body drawn from all 50 states and 100 countries
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The Notre Dame
Alumni Association
Characteristics • Engagement vs. fundraising
• Not dues-based
• Comprised of all Alumni, Parents,
and Friends
38 Full Time Staff
Support for Encompass • 6 FTE’s + 2 ½ time Students
• >100 admins in campus
• Handle own first- and second-
level support
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Adoption of
myNotreDame
138,365 living alumni
• 62% registered
• Valid, preferred emails for 74%
• 65,952 Unique Profile Updates*
>600 Volunteer Admins
across >400 sub-communities
• 181/270 clubs
• Classes (~20% active each
year)
• Other (Diversity, Senior, Young,
etc.)
*across all alumni, parents, and friends
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Admin Rights Process
Complete Admin Rights
Request form
Complete Statement of
Responsible Use & obtain
access to training community
For content and email only,
complete Quick-Start Training
(21 minute videos)
For other features, complete
additional training
Obtain privileges
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Available Training
Resources
myNotreDame Training
Community • Written documentation
• Video training
• Live training request form
• Policies
ClubHub • Image library
• Best practices
• Shared ideas
• Eventual home of class and other
affinity group leaders, as well as
Training Community
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Involve your Help Desk staff (they understand user frustrations, training
site and technical documentation would have been better)
Create a path for “repeat” trainees
Focus on basic training videos before launch
Lower barriers to entry (quick-start videos, printable step-by-step guides)
Make payment gateway training part of admin rights process