Notice of CareerTrack Process Changes

Notice of CareerTrack Process Changes Effective February 6, 2006 This page contains important information about changes to the CareerTrack process since the User Guide was initially created. Effective February 6, 2006, we will begin posting all nonagreement vacancies up to and including positions in salary band 6. In order to be considered for a nonagreement vacancy, you must apply to the job posting in CareerTrack, regardless of whether the position is on your career preference list. Career preferences take on a new meaning now that employees must apply to specific job postings. Although career preference selections will no longer be used as the primary mechanism to generate candidate pools, they will be used in conjunction with CareerTrack’s new job agent functionality to automatically alert you (via an email notification) on a daily basis when a job on your career preference list matches a job that is posted. After logging in to CareerTrack and reviewing the description, location, etc. of the specific opening, you can decide whether or not to apply to the posting. Also, the number of jobs that you can have on your career preference list has been increased from a maximum of 6 to a maximum of 20. In addition to using career preferences as a job agent, you should periodically check the job posting section of CareerTrack since newly created jobs (that have not been available as a career preference selection) may be posted on occasion. Job posting will not be required for career growth advancements or personnel actions that result from reorganizations.

All Rights Reserved 2002 2

Contents

Introduction to CareerTrack 3Overview ................................................................................ 3This User Guide...................................................................... 4Getting Help ........................................................................... 5Preparing to Use CareerTrack ................................................ 6Accessing CareerTrack .......................................................... 7Navigating CareerTrack.......................................................... 8

Welcome to CareerTrack 10Resume Builder 11

Getting Started ..................................................................... 12Contact Information .............................................................. 13Education ............................................................................. 14Licenses and Certifications................................................... 20Languages............................................................................ 24Skills..................................................................................... 25Work Experience – Internal .................................................. 28Work Experience – External ................................................. 31Company Reported Training................................................. 33Supplemental Training.......................................................... 34Additional Information ........................................................... 36Cover Letter.......................................................................... 36Preferences .......................................................................... 37Finish.................................................................................... 39Viewing and Editing Your Resume Later............................... 41

My Career Preferences 43Job Postings 51Appendices 56

A. Your Personal Worksheet ............................................... 56B. Norfolk Southern Organization Structure......................... 59C. Norfolk Southern Job Families ........................................ 60D. Norfolk Southern Salary Groups and Bonus Structure .... 63E. Norfolk Southern Management Job Titles........................ 64F. How to Sign Up for the Norfolk Southern Management

Assessment (NSMA) Test .............................................. 70G. Kiosk Locations............................................................... 76H. Technical Considerations................................................ 77

Introduction to CareerTrack

Norfolk Southern Corporation 3

Overview

Forging Our Future Together with

The world is changing. The workplace has become more demanding, moreprecise, and more competitive. For Norfolk Southern to continue to compete andmeet the demands of the changing marketplace, we must make the best use ofour employees’ talents, skills, and experiences.

To achieve this goal, Norfolk Southern has implemented a series of work forceinitiatives designed to help you develop your skills and take advantage of careeropportunities. Further, these initiatives will help the company identify and betteruse the contributions you bring to the workplace.

CareerTrack is the centerpiece of the work force initiatives. It is NorfolkSouthern’s new system for filling management positions. The system is availablethrough a link on the Norfolk Southern Employee Resource Center web page.CareerTrack allows you to provide information about your education, skills, workexperience, and other qualifications in an online resume. On the CareerTrackweb site, you can also identify management positions that match your careergoals and interests. Human Resources will use this information as the primarymechanism for filling management vacancies.

You can access CareerTrack from home, or from work over the Internet.

CareerTrack allows you to:

Build a resume Specify preference for jobs that match your career goals View and/or apply for posted jobs



This User Guide

Although the CareerTrack web site is easy to use, it’s always nice to have a littlehelp at first. Employees have different levels of experience with computers andthis Guide will be especially useful for those of you who are new to computers orwho do not use a computer very often.

Norfolk Southern recommends that you follow the User Guide as you go throughyour first sessions in CareerTrack. The User Guide illustrates and explains thescreens you see as you build your resume and research job opportunities. It willalso help you better understand the information the system asks you to provide.

This Guide does not include instructions for CareerTraining, our new learningmanagement system. Although the CareerTraining web site works side-by-sidewith CareerTrack, instructions for its use will be provided separately.

Appendices

At the back of this Guide are several appendices to help you complete yourCareerTrack tasks. There are worksheets to help you record your personaldetails for entry into your online resume. You will also find general informationabout management jobs at Norfolk Southern, as well as useful instructions suchas how to sign up for the Norfolk Southern Management Assessment test, andhow to locate a kiosk where you can use the Employee Resource Center andCareerTrack web site.

Objectives

After using this User Guide with the CareerTrack software, you will be able to:

Build a resume Add jobs to your career preference list View and apply for job postings



Getting Help

What if I have questions about CareerTrack?

If you have questions about CareerTrack, or experience functional difficulty withthe CareerTrack web site, call the Human Resources (HR) Help Desk:

Microwave 823-5486, or toll free 1-800-267-3313

You can also e-mail the HR Help Desk at [email protected] .

Before contacting the HR Help Desk, consult the information in the TechnicalConsiderations Appendix at the end of this User Guide.

What if I have trouble logging in to the Employee Resource Center?

If you have problems logging in to the Employee Resource Center (ERC), callNetwork Support Services:

Microwave 529-1527, or toll free 1-800-525-2360



Preparing to Use CareerTrack

Online Resume

Before you can specify career preferences or apply for a job posting, you mustcomplete an online resume. This will take 30 minutes to an hour, depending onhow prepared you are. To speed things up, you should have detailed informationin the following areas as it applies to your:

Education Licenses and certifications Skills and qualifications Work experience Training

Be prepared to provide specific dates in these areas. Completing Your PersonalWorksheet in Appendix A of this Guide will help ensure that you have all of theinformation you need before you start.

Career Preferences

Selecting your career preferences will also take 30 minutes to an hour,depending on your level of preparation. It would be helpful for you to be familiarwith the following information:

Corporate organization structure NS salary group and bonus structure Titles of jobs you may be interested in

The Appendices to this Guide can help you with this information.

Notifications

Employees who use CareerTrack or CareerTraining may get e-mail or MEMOnotifications; for example, notification that you are being considered for a jobopening, or notice of a training session cancellation. This correspondence will besent to you from CareerCenter. To ensure that you get all notifications, youshould update your work e-mail address through the Employee Resource Center.



Accessing CareerTrack

How do I find CareerTrack Online? To get to CareerTrack, follow these steps:

1. Log in to the Internet using your browser software. (See Appendix H:Technical Considerations.)

2. Go to the Norfolk Southern home page: www.nscorp.com

3. Click on the Employee Resource Center link.

4. Click Log in.

5. Enter your mainframe (RACF) ID and password.

Note: If you have problems logging in to the Employee Resource Center (ERC), callNetwork Support Services:Microwave 529-1527, or toll free 1-800-525-2360

6. Click the CareerCenter tab.

7. Click one of the CareerTrack links on the CareerCenter page.

Note: Depending on your responsibilities, you may be presented with an additionalscreen with login options. If so, select Employee/Student to accessCareerTrack.

CareerCenter tab

CareerTrack links

http://www.nscorp.com



Navigating CareerTrack

Getting around within an application is called navigation. Here’s a quickoverview of the navigation options available in CareerTrack.

Note In your Internet browser, you usually click the Forward and Back buttons tonavigate, unless there are other instructions on the page. Be aware that thesebuttons will not function in CareerTrack.

CareerTrack Interface

The following navigation buttons are located at the top left of the CareerTrackscreen:

Button Name What it does

Help Displays a popup window with help information.

Home Takes you back to the Welcome screen.

Back Takes you to the previous screen within an area offunctionality.

Exit Takes you out of the CareerTrack system.

Do not usethese arrowsin CareerTrack

Use thesebuttons tonavigate inCareerTrack



Scrolling down to the bottom of several screens, you will find the followingadditional buttons and navigation links.

Button / Link What it does

Save

Functions as a Next or Forward button.Saves the information you have entered and takesyou to the next screen.Click Save to move forward even if you have notentered or changed anything on the screen.

Save and Go BackSaves the information you have entered and takesyou back to the previous screen.

Saves the information you have entered andbookmarks your place in case you have to leaveCareerTrack before completing your resume.

Clicking this link saves the information you haveentered, and takes you back to the Welcomescreen where you can exit CareerTrack.

Text Links

There are many text links in CareerTrack. You can recognize a link by theappearance of an underline when you pass your mouse over the text,for example:

or

Clicking on the underlined word or phrase will trigger an action, give you moreinformation, or take you to a related web page.

What is TEDS?

You may notice the TEDS logo at the bottom of the CareerTrack screen.TEDS is the name of the software that runs behind the scenes to makeCareerTrack function. Parts of the TEDS software were recently created for usewith Norfolk Southern’s CareerTrack. As a new release, you may encounteroccasional problems, and the software could perform more slowly than desired.Expect performance improvements in subsequent releases of the software.

Continue

Welcome to CareerTrack


Welcome to CareerTrack

This is the first screen you see after clicking on the CareerTrack link.It welcomes you and provides a brief summary of the CareerTrack options.

Note: To save space, the browser toolbar and the border at the bottom are removedfrom the screen illustrations from this point forward in the User Guide.

CareerTrack Options

With CareerTrack you can create a resume, set career preferences, and explorejob postings. These primary options are listed on the CareerTrack menu bar as:My Resume, My Career Preferences, and Job Postings.

Each option has a menu that drops down when you pass your mouse over it.Here’s what you can do in each of the CareerTrack options:

CareerTrackOption Menu Choice What it lets you do

Edit My Resume Create your resume and make changes later.My

Resume View My Resume Review (but not change) the resume you havecreated.

View My CareerPreferences

Look at the career preference choices you havealready made.My Career

PreferencesSearch Jobs Search for jobs to include in your preference list.

Search JobPostings

Look at jobs that have been posted and apply fora job.Job

Postings View My JobApplications

Review the job postings for which you haverecently applied.

This Guide explores each of these CareerTrack options in more detail.

CareerTrackmenu bar

Building Your Resume


How do I Build a Resume?

CareerTrack allows you to create an online resume with information about youreducation, skills, work experience, training, and other qualifications. HumanResources will use resumes, information about employees’ job performance,Management Assessment test results and other information to identify the best-qualified candidates for management position openings.

To take full advantage of CareerTrack, you should carefully complete your onlineresume. This has to be done before you can create a Career Preferences list orapply for a job. After you have created your resume, CareerTrack allows you toupdate it at any time. You should keep all information in your resume up-to-date.

Your Personal Worksheet

CareerTrack asks for many specific details about your educational, professional,and work history for your online resume. You may find it helpful to use the tablesin Appendix A at the back of this Guide to collect and record the relevantinformation before getting started.

Tom Sample examples

This User Guide summarizes the steps you take to complete your resume andprovides examples where appropriate, using fictional employee Tom Sample.Following his example, you may take this opportunity to build your own resume.

To begin the task of building your resume:

Click My Resume on the CareerTrack menu bar.

Click Edit My Resume.

Edit MyResume



Getting Started

This is the first screen you see when you begin to create your resume.

Notice that there is a list of resume categories in the column on the left (menu)under the heading Resume Builder. If you have not yet created a resume, usethe Start button, and CareerTrack launches a wizard that walks you througheach category. As you go through the steps in the wizard, you can keep track ofyour progress, because the relevant category will be highlighted in the leftcolumn.

Since Tom Sample hasn’t yet created a resume, he (and you) will proceed withthe wizard.

Click Start to go to the next category on the list: Contact Information.

Start

Resumecategories



Contact InformationOn this screen, notice that Contact Information is highlighted in the ResumeBuilder menu. Contact information for Tom Sample already exists in his resume,because it has been loaded from other NS Human Resources systems.

You cannot change any of the information on this screen. However, you canchange or add many of these items using the Employee Resource Center (ERC).For example, under the ERC’s About Me tab you can update contact informationsuch as your work phone number or email address. The contact information onthe ERC and your resume may be used to contact you if you are beingconsidered for a position opening. If you make changes in the ERC, you shouldsee them in CareerTrack the next business day.

Use the scroll bar to go to the bottom of the screen.

Slide the scroll bar down, or click the small scroll arrow.

Here are the buttons and links that you learned about earlier. Remember, to goforward, you use the Save button, even if you have not entered any information.

Click Save.

Save button

Scroll bar

Scroll arrow



Education

The Education category allows you to provide information about youreducational background, beginning with the highest level of education you haveobtained. If you hold a college degree, you also need to provide specific degreeinformation and your major field of study. The red arrow beside a field meansthat the information is required if it applies to you.

Be aware that you should enter non-degree educational programs in theSupplemental Training category. Most company-sponsored educationprograms, like the Darden Executive Education program, will be reflected in theCompany Reported Training category.

Search: For all fields that include a Search link you may also click the link without typinganything in the field. This brings up a blank Search screen. Click the Searchbutton on this screen and a complete list appropriate for the field displays. Anentry in a field that has a Search link must correspond to one in the Search list.

Use the following table to help you complete the screen.

Field What you do

Highest level ofeducation attained Click the down arrow and make a selection.

Degree If you have a degree:Click the down arrow and select the abbreviation for the degree.

Major Type your major field of study or click the Search link to displaya list of all majors. Select your major or the closest match.

Minor Type your minor field of study or click the Search link to displaya list of all minors. Select your minor or the closest match.

University Type your university or click the Search link to display a list ofcolleges and universities. Select the one you attended.

Date Obtained Click the down arrows to select the month and year you gotyour degree.

NotesUse this field to record any honors or awards you earned whilein school; for example, graduating cum laude. You may alsoenter your major, minor, or university here if you cannot findthem in the Search lists.

After completing the above fields:

Click the Add Degree button at the bottom of the Education screen.

Repeat the above steps for each degree you hold. For a double major, make adegree entry for each. All information will be the same except for the major.

Click the Save button at the bottom of the Education screen when you haveentered all education information and are ready to go to the next category.



On the Education screen below, Tom:

Selects Bachelor’s Degree as his Highest level of education attained.

Selects BA, the abbreviation for a Bachelor of Arts Degree, in the Degreefield.

Types the word Business in the Major field.

Clicks the Search link beside the Major.

The Search screen brings up a list of majors that CareerTrack recognizes, basedon the information (Business) that Tom has provided in the Major field. Tomchooses BUSINESS -- Management Science.

Click arrow toreveal choices.

Search link

Tom clicks here.

Tom SampleExample



Notice that the system has updated the Major field withBUSINESS -- Management Science.

Tom completes the remaining fields and scrolls to the bottom of the screen.

And then he:

Clicks the Add Degree button to continue.

Add Degree button

Scroll bar



When Tom clicks Add Degree, the system returns him to the top of the screenwhere he sees his degree information. Notice that the Degree and Major fieldsare now blank. If Tom has more than one degree, he can enter it now.

Editing an entry

Editing a resume is very easy in CareerTrack. When Tom sees his degreeinformation on the page, he realizes he has recorded the wrong date in the DateObtained field. He remembers now that it was 1979. To change it, Tom:

Clicks the Edit link to move previously-entered information into the fields.

Edit link



Notice that the information Tom previously entered now displays in the fields sothat he can edit it. Tom then:

Uses the down arrow next to the Date Obtained field to select 1979.

To enter the changed date, he:

Clicks the Update Degree button at the bottom of the screen.

Again, the system returns him to the top of the screen where he sees theupdated information.

DateDown Arrow

Update Degreebutton

Date changedto 1979



Now, to save his changes, Tom scrolls to the bottom of the screen and:

Clicks Save.

Removing an entry

Removing entered information is even easier. If Tom wants to remove his degreeinformation, he:

Clicks the Remove link on the Education screen, and then

Clicks OK on the pop-up window that follows.

Note: There are other categories in the Resume Builder that use Add, Edit, andRemove buttons or links similar to those you have just seen. If you havequestions when you get to those screens, return to this section to review thefunctionality, as it will not be covered in such detail in every category.

Save button

Remove link



Licenses and Certifications

This category allows you to record on your resume any current licenses orcertificates you hold that are relevant to your career at Norfolk Southern. Thescreen functionality works much the same as Education.

Notes: CareerTrack will not allow you to include expired licenses on your resume.

When entering a date, if you don’t know the exact day, use the 1st.If you don’t know the month, use January.


Field What you do

License/Certificate Click the down arrow and make a selection.

DateObtained

Type the date in the field using the format mm/dd/yyyy or use thecalendar symbol to indicate the date you got the license or certificate.

ExpirationDate

Type the date in the field using the format mm/dd/yyyy or use thecalendar symbol to indicate the date your license or certificate expires.

Issued By Type the organization that issued your license or certificate.

Notes Use this field to type in any licenses or certificates that you do not findin the list.

To provide information about licenses or certificates other than thoseshown in the licences/certificates list, use the Additional Informationcategory (described later in this Guide).


Click the Add License/Certificate button at the bottom of the screen.

Repeat the steps above for each license or certificate that you hold.

Click the Save button at the bottom when you are finished entering alllicense/certificate information and are ready to go to the next category.



Tom has a professional license. He views the list, finds the one he has, and:

Clicks Professional Engineer License.

He wants to use the calendar instead of typing, so he:

Clicks the calendar symbol.

A small calendar displays over the screen showing the current month.

Calendar symbol

ProfessionalEngineer License

Tom SampleExample

Tom uses the down arrows to find themonth and year on which his certificatewas issued.

In order for the system to record thedate, he must then click on aspecific day.



As you can see, the date Tom chose now shows in the Date Obtained field.

Tom’s license doesn’t have an expiration date, so he skips the next field and: Types State of Ohio in the Issued By field.

Tom adds the certification by: Clicking the Add License/Certificate button.

Add License/Certificate



Tom’s license information displays at the top of the screen where he can edit orremove it at any time.

The Professional Engineer License is the only license or certification Tom has,so he scrolls to the bottom of the screen and:

Clicks Save to record his license and continue to the next category.

Save



Languages

The Language category is for proficiency in languages other than English.Proficiency levels are defined as follows:

Intermediate: You have command of the fundamentals of the language and arebeyond the introductory stage.

Advanced: Your language skills are well developed and demonstrate a highdegree of ability.

Expert: You can fluently communicate in the language.

Note: CareerTrack does not capture novice or beginner level skills for the resume.


Field What you do

Language Click the down arrow and make a selection.

VerbalProficiency Click the down arrow and make a selection.

WrittenProficiency Click the down arrow and make a selection.

Notes Use this field to record a language that does not display on the list.

After completing these fields:

Click the Add Language button.

Repeat the steps for each language you wish to enter.

Click the Save button when you have finished entering information in this sectionand are ready to go to the next category.



Skills

This category is used primarily to capture information about your computer skills.

Proficiency levels are defined as follows:

Intermediate: You are proficient with the fundamentals of the skill beyond theintroductory stage. You have the ability to continually develop andimprove.

Advanced: Your degree of skill is well developed. You demonstrate a high levelof proficiency and aptitude in a specified skill.

Expert: You have attained the highest degree of skill and knowledge that canbe achieved in a specified area. You have the capacity totroubleshoot and solve complex problems. You have achieved yourexpertise through extensive experience and advanced training.


Field What you do

Skill Click the Search link and select a skill from the list.

ProficiencyLevel Click the down arrow and select your level of ability.

Current/Not Current

Click the circle (radio button) beside Current to indicate you are usingthe skill now; Not Current if you are not using the skill now. If the skill isNot Current, you will be asked to provide a date the skill was last used.

Notes Use this field to type in any skills that you do not find in the list.

To provide information about skills other than those shown in the skillslist, use the Additional Information category (described later in thisGuide).


Click the Add Skill button.

Repeat the steps for each skill you have.

Click the Save button when you have finished entering all skills and are ready togo to the next category.



Tom has skills using many Microsoft products, and he wants to see if any ofthese are on the skills list. He brings up the list by:

Clicking the Search link.

Tom sees that many of his computer skills are listed. He adds one of them by:

Clicking the name of the skill.

Search link

Clicks the skill nameto add it to his list.

Tom SampleExample



Tom rates his proficiency at an intermediate level, and he uses this skill on aregular basis, so he:

Clicks the down arrow and selects Intermediate.

Clicks the Current radio button, then

Clicks Add Skill.

Tom continues in this way until he has recorded all of his skills. They display atthe top of the screen. When he has finished, he:

Clicks Save to continue to the next category.

Add Skill button

Radio buttons



Work Experience - Internal

This category is intended to show positions you have previously held with NorfolkSouthern, its predecessors, or subsidiaries. Norfolk Southern systems havealready filled in the details for some employees; other employees will need to addthis information.

Your current job will not be in the listing. It will appear at the top of the screen,and you do not need to add it to the list.


Field What you do

Job Title Type the title of the position you held.

Department Type the department in which you worked.

Work City Type the city where you worked.

Work State/Province Click the down arrow and select a state from the list.

Start Date Type the date you started the job, or use the calendar symbol toselect the date. Date entries should be in mm/dd/yyyy format.

Ending Date Type the date you left the job, or use the calendar symbol toselect the date. Date entries should be in mm/dd/yyyy format.

Manager Type the name of your supervisor.

Responsibilities Use this field to type in the responsibilities associated with theposition.


Click the Add Work Experience button.

Repeat the steps for each internal job.

Click the Save button when you have finished entering all jobs and are ready togo to the next category.



All of Tom’s internal experience is listed here. However, if all or part of theinformation is missing, Tom would:

Scroll to the fields where he can add his job experience

… and fill in the fields.

Your current jobappears here

Remember, when using the calendarsymbol, you must click the day.

Scroll

Tom SampleExample



When he has completed all the relevant information, Tom would:

Click Add Work Experience to add the job to the list, and then

Click Save to move to the next category.

Add Work Experience

Save



Work Experience - External

External work experience is relevant work experience outside of NorfolkSouthern. You don’t need to add all past jobs, just the ones that you feel arerelated to your career at Norfolk Southern.


Field What you do

Job Title Type the title of the postion you held.

Department Type the department in which you worked.

Company Type the company for which you worked.

Work Address Type the address where you worked.

Work City Type the city where you worked.

Work State/Province Click the down arrow and select a state from the list.

Start Date Type the date you started the job or use the calendar symbol toselect the date. Date entries should be in mm/dd/yyyy format.

Ending Date Type the date you left the job or use the calendar symbol to selectthe date. Date entries should be in mm/dd/yyyy format.

Starting Salary Type your salary when you started the job.

Ending Salary Type your salary when you left the job.

Salary per Click the down arrow and select the entry that describes the timeincrement by which you were paid the salary above.

Responsibilities Use this field to type in the responsibilities associated with theposition.


Click the Add Work Experience button.

Repeat the steps above for each external job.

Click the Save button when you have finished entering all jobs and are ready togo to the next category.



Before he came to work at Norfolk Southern, Tom managed a few fast foodfranchises. Since he would like to manage a department for Norfolk Southernone day, he thinks this is relevant external experience.

Tom adds two external jobs, one at McDonalds and one at Shoneys.

When he has added both jobs, the screen looks like this. Tom can edit andremove external experience at any time.

Tom clicks Save to move to the next category.

Tom SampleExample



Company Reported Training

Company Reported Training is training that is sponsored by the CorporateTraining Center or certain other company-sponsored training.

All of your training may not be included. For example, there is information in theSafety system that might not be recorded on this screen. Some departmentsstore training information in systems other than CareerTrack. Although training ofthis type will not show up in CareerTrack, you can add it to the next category:Supplemental Training.

You are not able to add or change items on the Company Reported Trainingscreen. However, if you take company-sponsored courses like the onesdisplayed for Tom, they will be automatically added for you. Be aware that itcould be a few weeks before you see recent company-sponsored courses addedin CareerTrack.

To complete this screen:

Review your training history.

Click Save when you have finished reviewing all company-reported training andare ready to go to the next category.

If information on this screen is missing or in error, send an email [email protected] .

Tom Sample’s Company Reported Training history shows that he hascompleted six courses.

Tom clicks Save to move to the next category.

Tom SampleExample



Supplemental Training

You can enter training that is not company-sponsored on the SupplementalTraining screen. You can also use this screen to enter company-sponsoredtraining that was not included on the previous screen.

Supplemental training might be a class you have taken at the local communitycollege, professional development courses, or other training. Make sure that thetraining you enter is relevant to your career at Norfolk Southern. For example,you probably would not enter guitar lessons or cooking classes.


Field What you do

Course Title Type the title of the course you have taken.

Training Provider Type the name of the organization providing the training.

Start DateType the date you started the training or use the calendarsymbol to select the date. Date entries should be inmm/dd/yyyy format.

Completed DateType the date you completed the training or use the calendarsymbol to select the date. Date entries should be inmm/dd/yyyy format.

Time In Class The number of hours you spent in the class.

Credit Units Enter any credit units that you received for taking the course.

Notes Type any additional information about the course.

After completing these the fields:

Click the Add Training button.

Repeat the steps above for each course you have taken.

Click the Save button when you have finished entering training and are ready togo to the next category.



Tom completes all the fields that apply to the seminar he took in 1998, and:

Clicks the Add Training button at the bottom of the screen.

His Supplemental Training screen looks like this after he has added a secondcourse.

Tom saves the information and moves on.

Tom SampleExample



Additional Information and Cover Letter

The next two categories are optional. They are similar and are not discussedseparately in this Guide. Each of these categories provides a large open text fieldin which you can type information.

Additional Information

This section gives you an opportunity to enter information about awards,affiliations, publications, or skills that you were not able to enter elsewhere, andany other information relevant to your career goals. This category is best foradding information of a lengthy nature or information that you do not feel fits intoone of the previous categories.

Cover Letter

This section allows you to compose a letter that accompanies your resume. Thisletter will be viewed by Human Resources and hiring managers in NorfolkSouthern departments. You may also use this space to explain why you feel youare qualified for the jobs you add to your Career Preferences list (CareerPreferences is discussed in the next section of this Guide.)

The Additional Information screen and Cover Letter screen look similar:



Preferences

Preferences is a category where you enter information about your ability totravel for work and your willingness to relocate. Be aware that the system will notallow you to finish your resume unless you answer these questions.


Field What you do

How often are you willing to travel withyour job?

Click the down arrow and make aselection.

Are you willing to relocate? Click the radio button that reflects yourpreference.

Are there any special circumstancesregarding your willingness to relocate?

Type any additional information aboutyour travel or relocation preferences.

After completing these fields:

Click the Save button.



Tom feels that he can travel only a few days a month, so he:

Selects 3-5 Days Per Month from the list.

Tom is willing to relocate so he:

Clicks the Yes radio button.

Types his preference in the Relocation text entry field.

Clicks Save.

Save

Tom SampleExample



FinishWhen you have completed all sections of the Resume Builder, you come to theFinish screen. Here you have a chance to look at your resume in a one-pageformat and to complete the resume-building procedure.

If you are confident that you have filled out your resume completely:

Click the Finish button. This marks your resume as complete.

If you would like to access your completed resume from the above screen:

Use the click here link to see a one-page view of your resume.

Review the information to ensure it is complete.

Click the red Close button on the resume screen to return to the Finish screen.

If you need to make changes:

Edit your resume using the category links in the Resume Builder menu.

Click the Finish category link to return to this screen

When you click the Finish button, you’ll see this pop-up window if this is your firsttime in Resume Builder. Clicking OK will direct you to My Career Preferences(covered in the next section of this Guide).

Link to view your resume

Finish button

Finish category



Tom has reached the Finish screen. He wants to review his resume, so he:

Clicks the Click Here link. His resume is displayed in a separate window.

Look at the heading at the top of Tom’s resume: Resume Not Complete. Thisjust means he hasn’t performed a final save by clicking the Finish button. Tomscrolls the screen, checking that he has completed all relevant information.

Note: The one-page resume that Tom views here does not include everything heentered; however, the information is available for Human Resources anddepartmental hiring managers.

Tom clicks to close the resume and return to the Finish screen.

On the Finish screen:

Tom clicks Finish to save his resume.

Close button

Tom SampleExample

Finish

Click here



How do I view and edit my resume later?

Viewing your resume

To view your resume after you have created it:

Follow the steps to get to CareerTrack.

Click View My Resume from the menu.

Here is Tom’s resume that he accessed from View My Resume. He can:

Use the links under his name to quickly jump to specific resume sections,or use the scroll bar to browse the entire screen.

View My Resume

Links to quickly access sections

Tom SampleExample



Editing your resume

To go back and edit your resume after you have created it:

Follow the steps to get to CareerTrack.

Click Edit My Resume from the menu.

The categories under the heading Resume Builder are links. They take youdirectly to the screen you need:

Click the link to go to a specific category to edit information in your resume.

Always use the Save button to record any changes you make to your resume.

Clicking these links takesyou to the relevant screen.

Edit My Resume

Continue

My Career Preferences



As your career at Norfolk Southern continues, no doubt you have goals thatyou’d like to achieve and jobs you’d like to have. The CareerTrack system givesyou an opportunity to take a proactive role in your career development. One ofthe options in CareerTrack is My Career Preferences. The functionality of thisoption provides detailed information about management jobs and allows you theopportunity to express an interest in up to six jobs that would be a realistic nextstep in your career.

When a vacancy for one of these jobs occurs, the qualifications of all employeeswho have expressed an interest in that job through CareerTrack will be reviewed.

Before you can be considered for these opportunities, you must:

Complete your resume in CareerTrack Take the NS Management Assessment test

Human Resources and departmental hiring managers will evaluate employeesfor openings based on their:

Current job performance Resume Management Assessment test results Other qualifications

What’s the difference between Career Preferences and Job Postings?

The difference between My Career Preferences and Job Postings is easy tounderstand. Just remember that you will find information about mostmanagement jobs using My Career Preferences, and you can express aninterest in them. Your resume and qualifications will be reviewed if the position isin your Career Preferences list when the vacancy is being filled. Job Postingscontains only a listing of current job vacancies that can’t be filled using CareerPreferences. You will learn more about Job Postings in the next section.

Notes: Job summaries for all management jobs up to and including salary group S are

listed in Career Preferences.

The system will not allow you to add jobs to your Career Preferences list ifyou have not completed your resume.



Using My Career Preferences

As a first-time user of CareerTrack, you may go directly to the My CareerPreference List after you finish your resume.

You can also return at any time to the CareerPreferences section to update your choices byselecting View My Career Preferences orSearch Jobs from the CareerTrack menu.

The My Career Preference List is where you begin selecting careerpreferences. To start searching for jobs:

Click the Search button.

Note: Notice that this screen also provides links to update your resume and your traveland relocation preferences.

Search



How do I search for jobs?

The Browse Jobs by Job Title screen provides a list of management (non-agreement) jobs. This screen allows you to search for jobs in various ways.

The easiest way to search jobs is by job title. The list of job titles that you see onthe screen is in alphabetical order. The letters across the top are links and allowyou to easily jump to that alphabetical section of titles. The job titles are links tothe job summary.

You can also perform a search for jobs in the following ways:

Search Jobs By Relevant Appendix or Explanation

Job Title See Appendix E: NS Management Job Titles

Department See Appendix B: NS Organization Structure

Job Family See Appendix C: NS Job Families

Keyword Search on Title Allows you to search for job titles containing the keywordyou enter. Click the Search button to execute the search.

Keyword Search onDescription

Allows you to search job descriptions for the keyword youenter. Click the Search button to execute the search.

Advanced Search Allows you to search the job summary by enteringinformation in specific fields.

Clicking a letter link takesyou to job titles that startwith that letter.



How do I view job summaries and add jobs?To look at a job summary:

Click the job title on the Browse Jobs by Job Title screen.

The job summary displays details about the job. After looking at the summary,add the job to your preference list by:

Clicking the Add to List button on the menu bar.

Notes: You can also use the Add button next to the job listing on the Browse Jobs

by Job Title screen to include the job in your Career Preference List. You cannot add a job without first looking at the job summary. You can add up to six jobs to your Career Preferences list.

Adds job to your list

Returns you to previous screenPrints jobdescription



Warning Messages

There are several messages that may display for various reasons. They include:

This job is already in your Career Preferences list.

Testing may be required for this position and our records indicate that you havenot taken the Management Assessment test. Please arrange to take theassessment as soon as possible.(See Appendix F on NS Management Assessment testing.)

Based on your resume, you do not meet the minimum requirements and areunlikely to be considered for this job.(If you get this message, you should review the requirements for the position youhave selected.)

Your Career Preference list contains the maximum number of jobs. You cannotadd a new job until you remove a job from the list.

Tom Sample would like to add the following three jobs to his CareerPreferences list:

Assistant Terminal Superintendent Superintendent of Terminal Labor Relations Officer

Here are the steps he takes to add one of the jobs, Superintendent of Terminal.

Tom decides to use the alphabet and:

Clicks S to jump to job titles that begin with the letter S.

Tom clicks S.

Tom SampleExample



To access the job summary, Tom: Clicks on the abbreviated job title SUPT OF TERMINAL.

Detailed information about the Superintendent of Terminal job is displayed on theJob Information screen.

Tom scrolls to see the information on the lower part of the screen.

The job summary provides a summary of responsibilities, typical predecessorjobs, and possible future positions. The job summary also includes qualificationsthat are required or preferred for this job. After looking at the job summary, Tomdecides to add the job to his Career Preferences list. He:

Clicks the Add to List button.

Link to jobsummary

Scroll

Add to List



The system returns Tom to the initial screen. To repeat the procedure for thenext job, he:

Clicks the Search button and starts again.

After Tom adds the last job, his Career Preferences List screen looks like this.

Search



How do I view and change My Career Preferences list later?

To come back later and view or change your Career Preferences list, simply:

Click View My Career Preferences on the My Career Preferences menu.

You can review your jobs or add another one to your Career Preference List.To look for another job:


Remember, if you already have the maximum number of jobs in your list (6), youmust remove one or more before adding others. To remove a job, simply:

Click the Remove button next to that job listing.

Remove Click Searchto add jobs

Continue

Job Postings


Job Postings

The Job Postings functionality of CareerTrack allows you to search job postingsand view your current job applications. CareerTrack Job Postings will replaceNAPO, Norfolk Southern’s current system. Job Postings will only be used on alimited basis, because the selections employees make in Career Preferenceswill be the primary method for identifying candidates for jobs and fillingvacancies. Job Postings will normally be used when Career Preferences doesnot identify enough qualified candidates or when there is a new job that has notyet been included in Career Preferences.

If you apply for a position through Job Postings, you must have:

Completed your online resume Taken the NS Management Assessment test

Remember, just like Career Preferences, you should apply for positions that arerealistic next assignments rather than jobs that are your ultimate career goal.

One of the advantages of the new system over the old system is that you don’thave to fill out an application every time you apply for a job. Your online resumeis automatically paired with your online application. If you’re included in the finalpool of qualified candidates, you will receive an e-mail notification that you’reunder consideration for the position.

Accessing Job Postings

As you can see, there are two choices under Job Postings:

Search Job Postings View My Current Applications

Job Postings


Search and Apply for Job Postings

When you click Search Job Postings, the system takes you to a screen thatlooks very much like the Career Preferences search screen. All positionscurrently posted display on this screen. Remember, Job Postings allows you toapply for a specific vacant position, and Career Preferences lets you expressinterest in jobs whether there is a current vacancy or not.

This screen has search capabilities similar to the Career Preferences screen,however you can usually see all the job postings from this screen by using thescroll bars.

In order to apply for a job, you must look at the job summary. Then, you canapply by either:

Clicking the Apply button beside the job title, or

Clicking the Apply button on the menu bar in the job summary.

Warning Messages

There are several warning messages that may display in Job Postings forvarious reasons. The messages are as follows:

You have already applied for this position.

Testing may be required for this position and our records indicate that you havenot taken the Management Assessment test. Please arrange to take theassessment as soon as possible.(See Appendix F on NS Management Assessment Testing.)

Based on your resume, you do not meet the minimum requirements and areunlikely to be considered for this job.(If you get this message, you should review the requirements for the position youhave selected.)

Apply button Scroll bars

Job Postings


View My Current Job Applications

When you click View My Current Job Applications, the system takes you to ascreen that displays the jobs for which you have recently applied. Yourapplication information remains visible for several weeks after the job postingperiod has closed.

Use the horizontal scroll bar to see additional information, including theRequisition Status on the right side of the screen. When the position has beenfilled, the text under Requisition Status says Filled or Closed.

Horizontal scroll

Requisition status

Job Postings


Just as in Career Preferences, Tom must first look at the job summary before hecan apply for a position. He wants to look closer at the first job on the list, so he:

Clicks ENGR ENVIRONM OPERAT

Detailed information about that job is displayed on the Job Posting Informationscreen. This screen is similar to the job summary screen in Career Preferences.

Tom is interested in learning more details about this job, so he:

Scrolls to read the job description and qualifications at the bottom of the screen.

Tom SampleExample

Job Postings


Tom decides to apply for the job and:

Clicks the Apply button on the job summary menu bar.

Note: Tom can also apply for the position by returning to the previous screen (BrowseJobs by Posting Date), and clicking the Apply button next to the job listing.

The system takes him to the View My Job Applications screen where he seesthe job for which he has just applied. Now Tom can either:

Click the Search Job Postings button to continue looking at jobs, or

Exit CareerTrack, or go to another area of the CareerTrack web site.

If Tom decides he would like to withdraw his application for a position before theposting close date, he simply:

Clicks the Remove button next to that job listing.

Remove button

Search Job Postings

Apply button

Continue


APPENDICES

Appendix A


CareerTrack asks for many specific details about your educational, professional,and work history. Before you start using CareerTrack, you can use thisworksheet to collect the information you will input into your online resume andCareer Preferences list.

Education

Highest Level ofEducation Attained

High School Diploma/GED Associates Degree Bachelor’s Degree

Master’s Degree Doctorate Degree

Degree 1 Degree 2 Degree 3

Degree

Major

Minor

College/University

Date Degree Obtainedor Expected

Honors and Awards

Licenses and Certificates

License/Certificate

Date Obtained

Expiration Date

Issued By



Skills

For each skill, note your level of proficiency, and if you are currently using it.

Proficiency Level Using It Now?Skill

Intermediate Advanced Expert Current NotCurrent

Languages

Note your proficiency in languages other than English.

Verbal Proficiency Written Proficiency Language

Intermediate Advanced Expert Intermediate Advanced Expert

Work Experience (Internal)

Job Title

Department

Work City

Work State/Province

Start Date

Ending Date

Manager

Responsibilities

Appendix A


Work Experience (External)

Job Title

Department

Company

Work Address

Work City

Work State/Province

Start Date

Ending Date

Starting Salary

Ending Salary

Salary Increment (perhour/month/year?)

Responsibilities

Supplemental Training

Course Title

Training Provider

Start Date

Completed Date

Time in Class

Credit Units

Notes

Career Preferences List

Job Titles

Travel/Relocation Preferences

Willing to Travel? NONE 0–2 Days 3–5 Days 6–10 Days per month

Willing to Relocate? YES NO


Appendix B

Norfolk Southern Organization Structure

Executive Administration Finance Marketing Operations

■ Internal Audit

■ Law

Corporate Secretary

Casualty Claims

■ Planning

■ Human Resources

■ Labor Relations

■ Material Management

■ Medical Services

■ Public Affairs

■ Public Relations

■ Controller/Accounting

■ Financial Planning

■ InformationTechnology

■ T-Cubed

■ Taxation

■ Treasurer

■ Coal BusinessGroup

■ Intermodal

■ Marketing Svcs& International

■ MerchandiseMarketing

■ NS Development

■ Real Estate

■ Customer Service

■ Engineering

Maintenance of Way

Communication& Signals

Design & Construction

Engineering Cost& Systems

■ Mechanical

■ OperationsPlanning & Support

■ Police

■ Safety & Environmental

■ Transportation Operations

■ TransportationServices


Appendix C

Norfolk Southern Job Families

Norfolk Southern worked with Personnel Decisions International (PDI), a globalmanagement and human resources consulting firm, to conduct an extensivestudy of Norfolk Southern management jobs below the level of SeniorManagement. One of the study’s primary goals was to analyze the criticalactivities performed by management jobs at NS.

PDI confirmed that all of our management jobs share a core set of criticalactivities. For example, jobs in all job families require employees to be honest,professional, and ethical and involve understanding and working within themission, goals, policies, and procedures of the organization. Beyond the core setof activities, PDI found groups of jobs that involve similar activities. In fact, basedon similarities in activities performed, PDI, in conjunction with Norfolk Southern,identified seven major groups of jobs. Most of our management jobs can beclassified into one of the following seven groups, or job families:

Commercial Services General Analytical General Operations Investigative Research Process Support Technical Analytical Technical Operations

Listed below each of the job families, you will find descriptions of some of theactivities that are typically performed. Although these are not comprehensivelists, they will help you understand how jobs may differ among job families. If youwant to know the job family to which a specific job belongs, refer to the CareerPreference section of CareerTrack. With CareerTrack, you can even search foror browse jobs by job family.

After you take the NS Management Assessment, which was developed by PDI tomeasure competencies that are critical for successful performance in ourmanagement jobs, you can attend an optional CareerTrack DevelopmentWorkshop. If you attend a workshop, you will receive feedback on your testresults and materials to help you create a development plan. The information youwill receive at the workshop can help you determine the types of developmentactivities that may have the biggest impact on your performance in your currentjob and the job families in which you may be the most successful.

Norfolk Southern Job Families


Job Family Description Summary

Commercial Services Management Identify potential business opportunities by probing, following leads, and

making connections between disparate information Perform activities to encourage the contracting of Norfolk Southern services Identify resources/vendors, evaluate bids, negotiate orders or contracts Perform activities designed to follow leads and identify prospective customers Develop external relationships with NS’ customers by fostering a strong

customer service environment

General Analytical Management Reveal hidden information by probing, following leads, making connections

between disparate information Identify, confront and resolve problems or conflicts Gain support/commitment from others, and convince them to change if

necessary Develop relationships with others to achieve goals with multiple objectives Presentation of concepts to audiences for understanding and acceptance

General Operations Management Achieve work objectives by delegating tasks that are operational in nature Develop employee’s knowledge, skills and abilities to perform successfully Administer compliance to rules and consequences for rule infractions or

violations Oversee or manage safety programs Monitor work activities and track utilization of resources, people or equipment Lead others by focusing effort and enthusiasm on goal attainment Establish performance standards, observe activities of others, and monitor

progress/results

Investigative Research Management Reveal hidden information by probing, following leads, and making

connections between disparate information Maintain records, and document decisions or courses of action Examine materials or equipment, compare results and interpret findings Observe and report on people, events or actions

Process Support Management Provide staff or administrative support towards the achievement of

departmental or corporate objectives Work with internal and external customers to provide seamless support service Process requests for information and products, services, or obtain mailing and

billing information Examine documents with detailed information, keep precise records of

activities, and/or complete forms Prepare and edit documents to support desired activities Organize or assign information into defined categories Receive, process, and deliver materials or documents

Appendix C


Technical Analytical Management Examine machinery, equipment, tools, systems, or processes to troubleshoot

problems Install, maintain, or support hardware systems or networks Design or modify computer programs and develop applications Monitor project accomplishments to ensure milestones and objectives are met Make sketches, drawings, illustrations or graphic resolutions

Technical Operations Management Supervise the completion of assigned tasks that are operational in nature Develop employee’s knowledge, skills and abilities to perform successfully Lead others and focus on goal attainment Oversee or manage safety programs Inspect materials, equipment, or structures Supervise compliance with rules and consequences for rule infractions or

violations


Appendix D

Norfolk SouthernSalary Group and Bonus Plan Structure

All management (non-agreement) jobs at Norfolk Southern are assigned to asalary group. Each job is systematically evaluated and assigned to a salarygroup using an established job evaluation process. Each salary group has anassociated salary range minimum and maximum. The salary group to which a jobis assigned also determines the target bonus opportunity for that job under theCorporation’s bonus program.

Norfolk Southern reviews its non-agreement salary structure periodically, usingexternal survey references as a guide, to assure that we are competitive withcomparably sized industrial companies. We also use the survey results to checkthe appropriateness of internal job assignments to salary groups and bonusopportunity levels.

The salary groups shown below are arranged based on target bonus opportunity.Both the minimum and maximum salary for each grouping is included. Theinformation below is based on the 2002 salary group and bonus structure.Updated information may be found on the Employee Resource Center.

Salary GroupLevels

Salary RangeMinimum

Salary RangeMaximum

Target BonusOpportunity

DFGHI

$20,700$23,000$25,500$29,700$32,000

$39,000$44,500$48,500$53,000$59,500

5%

JKL

$36,200$39,500$43,100

$64,500$71,500$78,000

10%

MNOP

$47,000$51,900$57,500$63,200

$86,000$95,500

$106,000$116,000

15%

QRS

$71,000$79,000$87,500

$137,000$151,000$168,000

ManagementIncentive Levels

As of 11/2002. Please see the Employee Resource Center for updates.


Appendix E

Norfolk Southern Management Job Titles

The job titles on the following pages are to be used as a quick reference whenyou complete your Career Preferences in CareerTrack. A summary of the dutiesand requirements of these jobs can be found under the My Career Preferencestab on the CareerTrack web site. A variety of abbreviations are used throughoutthe list; before adding a job to your Career Preference list, please carefullyreview the job summary. This list includes active job titles as of November 2002.

A Ch Engr S&E DesignA Div Mgr Mech OpnsA Eng Mat Timb &BlstA Mg Proc Impv 6 SigA Mg Rev Actg Sup SvA Mgr Elec Engr&SysA Mgr Emp Bnft AcctgA Mgr Envi & Haz MtlA Mgr Fcstg&Bus ProcA Mgr Imdl Traf DelA Mgr Info Sys AuditA Mgr Mail Svc&Fm AdA Mgr Mech StandardsA Mgr Misc BillingA Mgr Pricing SvcsA Mgr Vehicle Mx CtrA Supt Rke Off BldgsAccount ManagerAccountantAcct Mgr Choice SlsACE Design WestACE Mtce EquipACE Proj P&E Adm SvcAdm Grade Xing ProgAdmin AssistantAdmin ClerkAdmin CoordinatorAdmin Data SysAdmin Financial RptgAgent Gen YardmasterAgent Term ControlAgent YardmasterAgt Asst TrainmasterAircraft Mtce TechAM Comm Sys Dev&SuppAnalyst CDUAnalyst Opns SupportAnalyst Perfmnc MeasAnalyst Sys SupportAnly Cor Plns & RecsAnly Jt Fac/Amtk OpnAnly Trns SystemsArch Eng SystemArchive SpecialistArea Account Mgr

Assoc Medical DirAssociate DesignerAsst Account ManagerAsst B&B SupervisorAsst B&B Supvr TrneAsst Building SuptAsst Chf Engr ConstrAsst Chief ClerkAsst Chief Engr-CommAsst Clearance EngAsst Corp Sec-ArchveAsst Corp Sec-PlanngAsst Corp SecretaryAsst Corp Sec-Stk RecAsst Credit MgrAsst DE BridgesAsst DE TrackAsst Dir Auto DistAsst Dir Const SvcAsst Dir Crew MgmtAsst Dir Inc TaxesAsst Dir Ind EngAsst Dir Jt FacilitiesAsst Dir Labor RelsAsst Dir State TaxesAsst Dir Tax AuditsAsst Div EngineerAsst Div Engr AdminAsst Div Engr TrackAsst Div Supt-DRFEAsst Division SuptAsst EngineerAsst Engr MaterialsAsst Engr Real EstAsst Engr StructuresAsst Engr Trk AnlysAsst Gen AttorneyAsst Gen MgrAsst Gen Mgr Casu ClAsst Gen SolicitorAsst Gen Supt LocoAsst Gen Supt TransAsst Gen Supv C&SAsst Gen YardmasterAsst Labor Rel Off

Asst ManagerAsst Manager CYOAsst Manager LandAsst Manager-RACSAsst Market MgrAsst Mgr - AOCAsst Mgr - APC/MatlAsst Mgr AcctsAsst Mgr Asset DispAsst Mgr AssetAsst Mgr AuditsAsst Mgr BenefitsAsst Mgr C&S Ctl CtrAsst Mgr Cap AcctgAsst Mgr Car AcctgAsst Mgr Car EngrAsst Mgr CDUAsst Mgr Chassi ContAsst Mgr ClaimsAsst Mgr ClearanceAsst Mgr Clr&Psng EqAsst Mgr CoalAsst Mg Coal ResoursAsst Mgr Comm NetwkAsst Mgr Corp AcctgAsst Mgr Cost SysAsst Mgr Crew MgmtAsst Mgr Data QualAsst Mgr Demur/SwtchAsst Mgr Diesel ShopAsst Mgr Engr SystemAsst Mgr Finan Rptg.Asst Mgr FleetAsst Mgr Frt Clm SetAsst Mgr Hazardo MtlAsst Mgr HR Plng.Asst Mgr Imdl BillngAsst Mgr IntermodalAsst Mgr Intrmdl SysAsst Mgr Loco ShopAsst Mgr Mail SvcsAsst Mgr MechanicalAsst Mgr Misc AcctgAsst Mgr Mktg & PerfAsst Mgr Mktg Sys



Asst Mgr NCSCAsst Mgr PayrollAsst Mgr PlanningAsst Mgr PricingAsst Mgr Proc QualityAsst Mgr PurchasingAsst Mgr Reprograph.Asst Mgr Rev & StatAsst Mgr Rl/Wld FabAsst Mgr Svc ContrctAsst Mgr Svc DesignAsst Mgr Svc MeasurAsst Mgr Systems&DevAsst Mgr TaxAsst Mgr TrainingAsst Mgr Trlr CntrlAsst Mgr W/B ProcessAsst Operations MgrAsst Product ManagerAsst RH ForemanAsst SuperintendentAsst Supt AdminAsst Supt MaintAsst Supt Mech OpnsAsst Supt OperationsAsst Supt Tml OpnsAsst Supt-Trans CoalAsst Supv Adm SvcsAsst Supv CommunicatAsst Supv Maint EqptAsst Supv Mtce ConstAsst Supv RTCAsst Supv T&SAsst Term TMAsst Terminal SuptAsst To Ch Eng MaintAsst To Gen ManagerAsst To Gen Mgr-CCAsst To PresidentAsst To Sr VPAsst To V ChmnAsst To VPAsst Track SupvrAsst TrainmasterAsst Treas&Cr MgrAsst TreasurerAsst Trk. Supv Trne.Asst Vice Pres SaftyAttorneyAVP Diversity & EEOAVP Financial PlngAVP Human ResourcesAVP Human Rsrc SvcsAVP Labor RelationsAVP MarketingAVP Proc Imp 6 SigmaAVP Public RelationsAVP Quality MgmtAVP Real EstateAVP Shortline MktgAVP Stratg SourcngAVP-Budg Pln & OpsB&B SupervisorBenefits Accountant

Benefits Admin.Benefits SpecialistBridge & Trk Mnt SupBudget & Plng CoordBus Account AnalystBus Acct ConsultantBus Acct Mgr - E BusBus Devel AnalystBusiness Acct MgrBusiness AnalystC&S CoordinatorCar Design EngineerCar ForemanCar Maintenance EngCar Programs EnginrCarpenterCash Applicn AnalystCDU SpecialistChemistChf Labor Relat SupvChf Ranger&GunsmithChief ChemistChief ClerkChief DispatcherChief Engr Brid&StruChief Engr C&SChief Engr Des&ConstChief Engr Mtce EqptChief MachinistChief MechanicChief Operator RTCClaim AgentClaim RepresentativeClearance EngineerClms Litigation Spc.Coal Mkt. AnalystCommunications CoordCommunications EngrComponent Shop SupvrContract AdvisorContract Comp AnalysContract OfficerContract SpecialistControl Systems AnlyControl Systems EngrCoord Billing AcctCoord DemurrageCoord Ntwrk Sup SvcsCoord Test CarsCoord Wkplace DesignCoordinatorCoordinator AOCCorp Acct Sys CoordCorp SecretaryCorp Tax AccountantCost Control AnlyCost Develop AnalystCredit AnalystCrew Mgmt AnalystCust. Acct. Rep. 02Cust. Serv. Rep.DARS CounselorData AnalystData Coordinator

Database AdminDeputy DirectorDesign & Ind Dev EngDesign Eng. Mtce Eq.Design ManagerDesignerDeveloperDevelopment EngineerDir Acctg Res & AnlyDir Agency OperationDir Auto Cust SvcDir Auto Prcg & MktgDir Benefits & CompDir Car CompensationDir Coal Mkt SouthDir Coal Transp SvcsDir Contract Svc.Dir Corp AccountingDir Corp AffairsDir Corp CommunicatiDir CostsDir Crew ManagementDir Dev & TrngDir Distributed SysDir Dom Met Cl MktDir EmploymentDir Engr Costs & SysDir Enterprise SvsDir Envir OpnsDir Envir Progs.Dir Equip PlngDir Expenditure AcctDir Export Coal MktgDir FacilitiesDir Fin Adm&Info SupDir Financial AnlysDir Financial PlanngDir Frcst & Perf MsrDir General AuditsDir Imdl Svc Des&DelDir Ind Cl Mkt&Tl FcDir Ind Eng&Ops ResDir Industrial DevDir Info Sys DevDir Info SystemsDir InsourcingDir Intermodal OpnsDir Intermodal SysDir Internal AuditDir Intmdl Eqp/MaintDir Investor Rel.Dir Joint FacilitiesDir Labor RelationsDir Mainframe SysDir MarketingDir Mech. SupportDir Mkt Plng & AnlysDir Mkt Res & EconDir Mktg - DomesticDir Mktg SvcsDir Mktg-Intl & SlsDir ModalgisticsDir Mxg Ctr&Auto SupDir NS Foundation

Appendix E


Dir Oper & Loco.Dir Operating RulesDir Opns Plng &BdgtsDir Payroll AcctgDir PoliceDir Power Gen StratDir Proc Imprv 6 SigDir Pub RelationsDir Public AffairsDir PurchasingDir Quality MgmtDir RACSDir Res & TestsDir Rev Acct-Sup SvcDir Risk ManagementDir SafetyDir SalesDir Sales & MarketngDir Shortline MktgDir State TaxesDir Strategic PlanngDir Supply Chain SysDir Svc Cont/SystemsDir Svc Des&I/L MgmtDir Tax AuditsDir Tech & Mkt SvcsDir Technical SvcsDir Terminal OperDir Trans & Mech IntDir Trn Plng&Opr SysDir Utility NorthDir Visual CommDir Yield ManagementDirector ClaimsDirector CYODirector EngineeringDirector Engr. Svcs.Director HR PlanningDirector MexicoDirector Real EstateDirector SecurityDist Claim AgentDistrict SuptDiv EngineerDiv Mgr Mech OpnsDiv RFEDiv SuperintendentDivision ManagerEconomic AnalystEEO OfficerElec Scale InspectorElectrical Engr-R&TElectronic EngineerElectronic TechEmploy. SpecialistEmployee Info CoordEmployment OfficerEng FiberopticsEng. Equip. & Mater.Engr - Rail TestEngr Acct. Const.Engr Control SystemsEngr Elec Loco DesgnEngr Environm Design

Engr Environm OperatEngr Geotech ServcsEngr Locomotive MantEngr Mech FacilitiesEngr of Real EstateEngr PlanningEngr Public ImprovEngr Public ProjectsEngr Real EstateEngr Spec - FleetEngr StructEngr TechnicianEngr Track & MtlsEngr Track DesignEngr Trk Wk & StdsEngr. of MaterialEngr. SpecialistEngrng Sys Desig-GISEngrng Sys DesignerEnvir. Prop. AgentEquip & Matl CoordFacilities AnalystFacility EngineerFile ClerkFinancial AnalystForeman GangForest AgentG Mgr Dom Mktg&PfrmcGen Attorne Real EstGen AttorneyGen Division EngrGen Fore Air Brk ShpGen Foreman LdGen Foreman LocoGen Foreman MaintGen Foreman MatlGen Foreman-TrainingGen ManagerGen Mgr Car QualityGen Mgr FacilitiesGen Mgr OperationsGen Rd Fmn-EnginesGen Shop SuptGen Sup Sig Repa FacGen Supt Loco ShopsGen Supt Mech OprGen Supt Tml OpnsGen Supt TransportGen Supv C&SGen Supv Car Rep BilGen Supv Hwy EquipGen Supv Work EquipGen Tax AccountantGen Tax AgentGen Tax AttorneyGen YardmasterGeneral ForemanGeneral SolicitorGeneral Supt - LPDGeo Info Sys CoordGeo Info Sys TechGM Thoroughbred Dir.Govt Reporting Off.Group Manager

Group Mgr PlanningGroup Mgr Svc&AssetsGroup Sales Mgr ImdlGrp Mgr Auto AssetsGrp Mgr Equip CntrlGrp Mgr Imdl Svc DelGrp Mgr Imdl Svc DesGrp Mgr Intl MktgHR AnalystHR Development CoordHR Planning AnalystHR Planning CoordHR Svcs SpecialistHvy Equip Shop SupvrHwy Cross Signal EngImaging ManagerImdl Sys AnalystImport/Export SpeclIndust Dev ManagerIndustrial EngineerInfo Secur ArchitectInfo Sys AuditorInfo. Sys. AnalystInsp Trng & AdmnInstructorIntermodal Acct MgrInternal AuditorIntmdl AnalystInventory EnginerISS Process CoordIT Secur ConsultantJt Accounts EngineerLabor Relations OffLabor Relations SpecLabor Relations SupvLAN AdministratorLand AgentLease AccountantLegal AssistantLogistics ManagerMachine Shop Supvr.Maint & Const AsstMaintenance ForemanManagement TraineeManager - ABCManager AAR BillingManager AuditsManager CompensationManager ConstrManager CYOManager Enviromn SvcManager EOTDManager ForestManager IS AuditsManager IT BudgetsManager Land & TaxManager OperationsManager PayrollManager PricingManager RelocationManager TrainingManager TravelManager, NCSCManager-PCC



Map EngineerMapping CoordinatorMapping TechnicianMarket ManagerMarketing AnalystMarketing Sys AnalysMatl & Prod. Coord.Mech Engr-Loco DesgnMech Fac EngineerMech SupervisorMech Supv-MaterialMedical CoordinatorMedical Stds CoordMg Inf Sys Des & PlnMgr Accounts PayableMgr Acct Cust SuppMgr Acctg ResearchMgr Acctg. SystemsMgr AdministrationMgr Advertsng &Mgr Agency Opera CtrMgr Arch SvcsMgr Asset DispMgr Asset MgmtMgr Asset SysMgr Asset UtilMgr Asset/Rsc Plng SMgr Audits & CAATMgr Auto Dist & PrevMgr Auto PartsMgr Budget Plan OperMgr Budget-Mech OpnsMgr Bus Recov PlangMgr Bus. SolutionsMgr Business DevelopMgr Capital AcctgMgr Car AccountingMgr Car Admin.Mgr Car Comp SysMgr Car ServiceMgr Cash ApplicationMgr CDUMgr ClaimsMgr ClearancesMgr Coal MarketingMgr Coal Res&Env EngMgr Coal Transp SvcsMgr Coal TransportatMgr Comm NetworkMgr Computer CenterMgr Construction SvcMgr Cont ComplianceMgr Cont Perf & StatMgr Contract Public.Mgr Contract StratMgr Contract SvcsMgr Corp AcctgMgr Corp Acctg SysMgr Cost Dev & Appl.Mgr Cost Systems DevMgr Crew Mgmt.Mgr Csh,Apl,Trng,AdmMgr Cust ApplicationsMgr Cust Svc Quality

Mgr DARSMgr Data NetworkMgr Data SystemsMgr Data Trans EngrMgr Data WarehousingMgr DatabaseMgr Departmental AppMgr Diesel ShopMgr Dis Sup SerMgr Disp Ctr OpnsMgr Dist Database SysMgr Distributed SysMgr DiversityMgr Dock OperationsMgr Dom Met Cl MktgMgr E Commerce SvcsMgr EEOMgr Energy ServicesMgr Eng. Svc-Br.&St.Mgr Engineering CostMgr Engr ServsMgr Engr SystemsMgr Env Audits & ProMgr Env EngrgMgr Eqp Engrg & WarrMgr Equip & Bus DevMgr Equip ControlMgr Equip PlanningMgr Ethics CompliancMgr Expenditure AcctMgr Fac Engr & EquipMgr Fac Sec&Crm AnlyMgr Fcstg & Bus ProcMgr Field MaintMgr Fin Pl&Risk MgtMgr Finance & BudgtsMgr Financial Admin.Mgr Financial PlngMgr FleetMgr Fleet&Spec EquipMgr Frt Car PlanningMgr Frt ClaimsMgr Fuel EqualizatnMgr Grd Xing SafetyMgr Hazardous MateriMgr HR PlanningMgr HR Plng & Dev.Mgr HR Services PlngMgr HR Sys & DevMgr Hub OperationsMgr Human ResourcesMgr Hwy Xing. Engr.Mgr Imdl BillingMgr Imdl Cont & BdgtMgr Imdl Svc DelMgr In Cl Mk&Bus DevMgr Income TaxMgr Industri HygieneMgr Industrial EngrMgr Info SupportMgr Info Sys DevMgr Innovative Res.Mgr Interl Svc MgmtMgr Intermodal Ops

Mgr Internal Comm.Mgr Int'l BusinessMgr IT - P&DMgr IT Trng&Empl DevMgr Jt FacilityMgr Jt Facilts AuditMgr Loco EngineeringMgr Loco Runing GearMgr Loco Sales&MktgMgr Loco ServicingMgr Locomotive MaintMgr Locomotive ReliabilityMgr Locomotive ShopMgr Locomotive SvcsMgr M/W & Data SysMgr Mail&Repogr SvcsMgr Mapping & SurveyMgr Market DevelopMgr MaterialMgr MaterialsMgr Med Case MgmtMgr Media CenterMgr Medical ServicesMgr Met Coal MktgMgr Mine Opns-NorthMgr Mine Opns-SouthMgr Misc AccountsMgr Misc BillingMgr Mkt Res & EconMgr Mkt SystemsMgr ModalgisticsMgr Netwk Sup SvcsMgr NetworkMgr Network SystemsMgr Occupation ClaimMgr of MiningMgr Online CommunicaMgr Operating Pln SMgr Operating RulesMgr Opns Plng&BudgetMgr PC/LAN SupportMgr Perf MeasurmntsMgr Perf-Ltl TruckldMgr Perform MetricsMgr Performance-UPSMgr Perform-JB HuntMgr Plan Data SystemMgr Plant EngineerngMgr Prcg SystemsMgr Prev&Field ServMgr Pricing SvcsMgr Proc Imprv 6 SigMgr Profit AnalysisMgr Prog & SchedulesMgr Prog SystemsMgr Project EngrMgr Public RelationsMgr PurchasingMgr Rail ServicesMgr Rail Weld & FabMgr Rdy Mat'l. Yd.Mgr Real EstateMgr Real Estate SvcsMgr Recruiting

Appendix E


Mgr Res. Dev.Mgr Retirement PlansMgr Rev Acctg Sup SvMgr Rev Actg Cus SvcMgr Rev ReportingMgr Rwy Electronic SyMgr S&E EngrMgr Safety & Fle AdmMgr Schedule & CntrlMgr Sd Food & AgricuMgr SecurityMgr Service DeliveryMgr Sfty-Report&AnlyMgr Shared AssetsMgr Shortline MktgMgr Site, Dev & EnvMgr Stat Anly & DevMgr Strat MarketingMgr Strategic PlanMgr Supply Chain SolMgr Support SvcsMgr Supt Sys-CYOMgr Svc ContractsMgr Svc Des IntermodMgr Svc Des MktgMgr Svc Des TransMgr Svc MeasurmentMgr Switchng/ShrtlnsMgr Sys DevelopmentMgr Sys SupportMgr Systems & PlngMgr Tax SystemsMgr Technical SvsMgr Technology - CmcMgr Tml OperationsMgr Tml Prcd&Qty CtlMgr Track Insp & DevMgr Traffic DeliveryMgr Tran Pln & BudgtMgr Transp CoalMgr Transpor SystemMgr Utility CoalMgr Utility NorthMgr Vehicle Mxng CtrMgr VehiclesMgr W/B ProcessingMgr WeldingMgr Welfare BenefitsMgr Work EquipMgr Wrlss&Fbr Opt EnMicrographic TechMining Opns ExaminerMkt Manager IntlMkt Mgr IMCsMktg CoordinatorMktg Mgr OperationsNatl Account ManagerNetwork Admin.Network AnalystNight Chief DispatchNon-Dest Test SpecOccuptnl Hlth NurseOffice ManagerOperations Engineer

Operations ManagerOpns Mgr/Gen YdmstrOpns Research FellowOpns Rsrch SpeclstOpr. Res. AnalystPanel SupervisorPiermasterPlanning & Dev AnlyPlanning EngineerPol Spec/Fld Tr OffPolice Comm. OfficerPolice Specialist-SIUPolice Specialist/K9Pricing Sys AnalystProcess CoordinatorProcess EngineerProcess Engr TrackProd & Mtl Cont AsstProd & Mtl Cont EngrProd Mgr E CommerceProduct ManagerProject EngineerProject ManagerProject SupervisorPublic Utility EngrQual Assur SupQuality Assur EngrQuality Control InspR.E. Legal AssistantRail Test Car SupvRangerRd Fmn of EnginesReal Estate AgentReal Estate CounselReg Manager ClaimsReg Mgr Damage PrevReg Mgr Engr SvcsReg Sup Prev&Fld SvcRegional EngineerRegional Manager CYORelief Ch DispatcherRelocation Admin.Reprod & Graphic TecResearch AnalystResearch EngineerResearch Project EngResearch Project MgrResident VPRetirement Pl AdminRF Engines-InstructorRF of E TrainmasterRl Estate Engrg TechS Dir Au Op&Dmg PrevSafety Coord SystemSecretarySecurity OfficerSenior Claim AgentSenior Const EngrSfty Coord. & AM PlpShift Mgr Comp/CtrShip. & Rec. SupvShop Facility EngrShop ManagerShop Superintendent

Shop SupervisorShop Supt MWShops & Equip EngrSignal EngineerSourcing AnalystSourcing Team LeaderSpec Agt in ChargeSpec Medical ServicesSpecial AgentSpecial Agent-SIUSpecial Agt-FacilitySpecial AssistantSpecial OfficerSpecialist Serv MeasSr Analyst-Cntrl SysSr Asst Engr-Rl Est.Sr Bdgt & Plng CoordSr CartographerSr Chief DispatcherSr Comm EngrSr Cont Comp AnalystSr Coord Data Qual.Sr CoordinatorSr Coordinator S&TSr Cord Dis Ctr OpnsSr Cost AnalystSr Cost Dev AnalystSr CounselSr Cust Acct RepSr Des & Ind Dev EngSr DesignerSr DeveloperSr Development EngrSr Dir Car MgmtSr Dir Joint FacilSr Dir Oper & Loco.Sr Director NCSCSr Dir-Serv Des&PlnSr Engr Pub ImprovSr Engr SpecialistSr Engr TechnicianSr Engr-Envir EngrngSr Engr-Envir RmdtnSr Enviromental EngrSr Forest AgentSr Gen AttorneySr Gen Fmn-Spc EqptSr Gen ForemanSr General Tax AgentSr Gn Fm-Lo Mnt Pr ImSr Industrial EngrSr Info Sys AuditorSr Innovations EngrSr Internal AuditorSr Labor Rels OffSr Mechanical EngrSr Metal EngrSr Mgr Engrng CostSr Mgr Engrng Sys.Sr Mgr Fac SvcsSr Mgr Jt FacilitySr Mgr Real EstateSr Mgr TrainingSr Mkt Sys Analyst



Sr Opr Research AnlySr Planning EngineerSr Process Coord.Sr Project EngrSr Quality Spec.Sr Rail SupervisorSr Research EngineerSr Shop EngrSr Signal EngineerSr SIMS AnalystSr Supv Car Dispo.Sr Supv ITMSSr Supv T&SSr Systems AnalystSr Systems Coord.Sr Systems EngineerSr Tax AccountantSr Tax AttorneySr Terminal SuptSr Training OfficerStaff AssistantStaff AuditorStaff Info Sys AuditStandards Engr.Statistical AnalystSteno ClerkSub Abuse Testng MgrSuperintendentSupervisor - CARSSupervisor ABCSupervisor ImagingSupervisor ITMSSupervisor NCSCSupervisor RailSupervisor SignalsSupervisor WeldingSupervisor-PCCSupt Air BrakesSupt Coal - NorthSupt ConstructionSupt Fabrctn RepairSupt Field WeldingSupt Loco Matl SysSupt MaintenanceSupt Mech OperationsSupt Mine OperationsSupt of BuildingSupt of TerminalSupt OverhaulSupt Rke Office BldgSupt ScalesSupt Trans CoalSupt TransportationSupv - Bldg MaintSupv - SignalsSupv Accts PayableSupv Adm ServicesSupv AdministrationSupv Ballast ClngSupv C&SSupv Capital AcctgSupv Car AccountingSupv Car Admin.Supv Cash Application

Supv CDUSupv CommunicationsSupv ConstructionSupv Contract SvcsSupv Corp Plns&RcdsSupv Cwr EquipSupv Engr CertSupv Engr Tax ReportSupv Env. Audit&ProgSupv Envi Proj AdminSupv Equip & MatSupv Fleet SvcsSupv Frt AccountingSupv Gen AcctsSupv ISSSupv Jt Fac BillingSupv Loco Sales&MktgSupv Locomotive ContSupv MaintenanceSupv Mat'l AcctgSupv Matl-Timb &BlstSupv Mtce & ConstSupv Mtce EquipmentSupv Mtl OpnsSupv Occuptnal HlthSupv Opns & MtceSupv Payroll AcctgSupv Pers & MaterialSupv Por Rl Flaw DetSupv Proced. & Comm.Supv Prod. PlanningSupv Prop Loss PrevSupv PurchasingSupv Qual AssuranceSupv Records&ReportsSupv S&ESupv Shop PerformSupv Shop ProgramsSupv Special AgentSupv Special Agt-SIUSupv SurfacingSupv T&SSupv W/B ProcessingSupv Weld-Flash ButtSupv Welding DivSupv Work EquipmentSupv Work Equip-TechSupv Yard CleaningSurveying TechnicianSvc Performance AnlySys & Budget AnalystSys Application EngrSys Developer-S&ESys Dir Enviro. ProtSys Eng Pub ImprovSys Eng Public Proj.Sys Engr Mapping&UtlSys Engr/Real EstateSys Gang Serv MgrSys Gen Supt. Trns.Sys Mg Car Acct & CCSys Mgr Car MtceSys Mgr Coal GroupSys Mgr Crew Mgmt.

Sys Mgr Dis Sup SerSys Mgr FacilitiesSys Mgr Grd XingSys Mgr I/L SvcsSys Mgr Inscrc OprSys Mgr Loco PlnngSys Mgr Loco Sls&MktSys Mgr Loco UtilizSys Mgr Mine OperSys Mgr Ntwk OptmztnSys Mgr Perform. MgtSys Mgr Svc DesignSys Mgr-ITMS/ABC/TSRSys Weld Coord-MechSystem AdministratorSystem Gen RF EngsSystem Manager NCSCSystem Mgr Admin.System Mgr AmtrakSystem Mgr Eng SvcsSystem Mgr Frt AcctgSystem Track AnalystSystem Welding SupvSystems AnalystSystems CoordinatorSystems DeveloperSystems EngineerSystems Engr ElectrlSystems Manager TranTax AccountantTax AgentTax AnalystTech WriterTechnology EngineerTelecomm. Supv.Ter Supv B&BTerm SupervisorTerm TrainmasterTerm Trainmaster ATCTerminal ManagerTimber SupervisorTrack SupervisorTrack Supv Retard YdTraining CoordinatorTraining OfficerTrainmasterTrainmstr Rd F of EnTrans AnalystTrans CoordinatorTrans Sys AnalystTravel CoordinatorTurnout SupervisorTYES CoordinatorUMLER CoordinatorUtil/Contr&Adm EngWreckmasterYardmaster


Appendix F

How to Sign Up for the Norfolk SouthernManagement Assessment Test

Follow these simple instructions to sign up for the Norfolk Southern ManagementAssessment (NSMA) test. There are several items to keep in mind as youschedule your test session:

It generally requires two to three hours to complete the NSMA. If you enroll ina test session that is scheduled when you are normally at work or subject tocall, it is your responsibility to make arrangements with your supervisorconcerning your absence.

Please bring a driver’s license or other photo ID to the test session.

If you cannot attend the session for which you enrolled, you should withdrawfrom the session or switch to another session in order to free a seat for anotheremployee. (You can find instructions for canceling or changing your enrollment atthe end of this section on How to Sign Up for the Norfolk Southern ManagementAssessment Test.)

Enrollment Procedure

You sign up for the NSMA test through the CareerTraining site.

Click one of the CareerTraining links on the CareerCenter page.

CareerTraininglinks

How to Sign Up for the NSMA Test


On the Welcome to CareerTraining screen:

Click the Catalogs tab, and then

Click Courses to access the list of courses.

This takes you to the Searching for Courses screen.

Type NSMA (all capital letters) in the Course Title field.


The course, Management Assessment (NMSA) appears on the AvailableCourses list:

Click on the Management Assessment (NMSA) link.

Appendix F


This takes you to the Course Information for Management Assessment.

Click Enroll to choose a session.

A list of scheduled NSMA testing sessions is displayed on the Enrolling in arequired course screen. On this screen you can:

Find out where and when NSMA testing sessions are scheduled Sign up for a session that meets your needs, or Request notification for an alternative date or location

Viewing scheduled NSMA testing sessions

Review the available sessions list to find a date and location that meets yourneeds.

Click the Start Date of the appropriate session to view all relevant information.

Enroll

Start Date



Detailed information about the NSMA session you selected is displayed on theClass Information for Management Assessment screen: Read the informationcarefully. If this session is not suitable, and you wish to consider other sessions:

Click the Back button, then choose a different session to view.

Enrolling in a scheduled NSMA session

If you decide that this is the session in which you want to enroll:

Click the Enroll link.

You will see a confirmation message on the Class Information screen.

Click OK to confirm your enrollment for this session, or

You can click the Back button to choose a different scheduled session.

Back

Enroll link

Appendix F


Requesting another NMSA testing session

If none of the scheduled times and locations are convenient, you can requestnotification if a session is scheduled at a different location. You have anopportunity to choose from a list of locations.

Click the request list link to specify a session at a different location or on adifferent date.

The Requesting another class screen allows you to specify your preferred dateand location.

Click the calendar icon to select a preferred date.

Click the down arrow to select a preferred location.

Click Make the request button.

A Career Training Request Successful screen acknowledges receipt of yourrequest.

Click the OK button to confirm your request for an alternative session.

Request List link

Make the Request button



Your request is forwarded to Human Resources. You will be notified by e-mail orMEMO when a testing session is scheduled at the location you have specified. Ifthe date you requested passes and you have not been tested, there’s no need toupdate your request. It will remain active until you change it or complete the test.

Withdrawing your enrollment

To cancel your enrollment in a training session, perform the following steps:

Click Registration.

Click Options from the menu.

Click the Withdraw link located in the middle of the screen.

Click the class from which you want to withdraw.

Click Withdraw from this course.

View the confirmation message.

Switching your enrollment

To switch from one training session to another, perform the following steps:

Click Registration.

Click Options from the menu.

Click the Switch link located in the middle of the screen.

Click the class you want to switch.

Click Switch to make your selection.

Click Switch next to the class you want to switch to.

View the confirmation message.

Note: The Withdraw and Switch options only appear if you are currently enrolled in atraining session.


Appendix G

Kiosk Locations

Kiosks that give you access to the Employee Resource Center, CareerTrack, andCareerTraining are located throughout the NS system on a trial basis, which maybe expanded if successful. Currently, kiosks labeled “CareerTrack – ERC” canbe accessed at the following locations:

City No. ofKiosks Address

Atlanta, GA 4 99 Spring Street building– 4th floor elevator lobby

125 Spring Street building– 3rd, 5th, and 7th floor elevator lobbies

Birmingham, AL 2 Norris Yard Terminal1400 Norfolk Southern Drive

Norris Yard Main Tower and the old blacksmitharea of Mechanical shop

Charlotte, NC 2 Charlotte Roadway Shop415 W. Liddell Street– Storage Room, lower area new building

Conway, PA 3 Conway Yard Office on Route 65– Crew reporting room

Muscle Shoals, AL 2 Sheffield YardHwy 133/S. Wilson Dam Road– 2nd floor, Main Tower former freight office

Roanoke, VA 4 Shaffers Crossing (1)24th Street/Johnson Avenue– Lunch room

Locomotive Shop (1)– Lunch room

110 Franklin Road (2)– 1st floor, Room 115

Toledo, OH 3 3830 Corduroy Road, Oregon, OH– Crew reporting room

As of 11/2002. Please see the Employee Resource Center for updates.


Appendix H

Technical Considerations

You can access CareerTrack from any computer, at home or at work, withInternet access.

Note that the ERC and CareerTrack are secure sites. Some public terminals,such as libraries, may not allow secure sites to be accessed.

Norfolk Southern is not responsible for any expenses related to access of thismaterial on the Internet.

Browser Requirements

Microsoft® Internet Explorer 5.0 or above, or Netscape 6.2 or above,with 128-bit encryption installed.

Screen Resolution

Set screen display to 1024 x 768 for best viewing area.

To set your screen resolution:

1. Click Start on your desktop.

2. Select Settings > Control Panel.3. Double-click the Display icon.

4. Select the Settings tab.

5. Slide the arrow under Screen area to change the settingto 1024 by 768 pixels.

Notice of CareerTrack Process Changes

Documents

Transcript of Notice of CareerTrack Process Changes