Northumbria Presentation - Talis Aspire Open Day 18 Nov 2014
Transcript of Northumbria Presentation - Talis Aspire Open Day 18 Nov 2014
From design to delivery: embedding digitisation
within an integrated reading list service
Talis Aspire Digitised Content Open Day
Tuesday 18th November 2014
Nick Woolley Annette Coates
Head of Library Services Content Services Manager
Outline
Introduction to Northumbria
Northumbria’s ‘Digital First’ framework
Our new Reading List service
Developing and integrating digitisation using TADC
Reflections on success and challenges
Discussion
Northumbria University
1894 (Rutherford College of Technology)
32,000 students from over 130 countries
3,000 staff
Four faculties across two campuses
560 employer-sponsored courses
60 programmes accredited by professional bodies
In Britain’s best university city – Newcastle upon Tyne
University Library
Part of Academic Services directorate at Northumbria
Three sites across two campuses
24/7 and Customer Service Excellence (CSE)
3rd highest scoring in the UK - THES Student Experience survey
Reorganised into five library departments 2013:
– Business Support
– Customer Support
– Learning Support
– Content Services
– Research Support
Superconverged frontline – ‘Ask4Help’
Content Services
Led by Annette Coates (Content Services Manager)
Customer-facing content services
Four teams– Copyright
– Inter-Library Loans
– Reading List
– Resource Discovery and Access
Multi-skilled Reading List team– Two roles – coordinator and assistant
– Advocacy and support
– Acquisition of print and e books
– Management of Talis Aspire and Digitised Content
– Scanning and routine clearance for digitisation
Wider context – moved from subject liaison to functional model
Reading List service
From ‘Design to Delivery’– Focus on student experience, Corporate Strategy and University KPIs
– In our Library User Satisfaction Survey 13/14, students rated ‘Course books and essential texts’ as the most
important University Library service, but were only 81% satisfied
– Product reaction cards and customer journey maps
Integrated and comprehensive approach– Enable shift to digital
– Recognise need to provide both print and e
– High level of dedicated library support and operational focus
Senior buy-in and support across institution
Pilots Semester Two 13/14– Early adopters
– NSS action planning (38 programmes)
– Distance Learning
– London campus
Launched University-wide 14/15
Customer-focused service design
Print and e book usage at Northumbria*
* Measures are proxies for both print and e and probably not directly comparable.
Print and e book title access
readinglists.northumbria.ac.uk
Activity and usage
Seven weeks into Semester One:– Worked with over 300 Faculty colleagues
– Published over 310 lists live to students comprising 18,000 items
– Driven significant print and e book acquisition
– Over 1,800 students registered a personal profile
– Longest list so far is 576 items
Digitisation pilot and service #1
Pilot 2010/11– 188 digitisations for History, uploaded to VLE
– Ltd to CLA
– 1 item took 1 hour
Service #1 2011 - 2013– One member of staff – single point of contact for Faculty staff
– All clearance and scanning, one scanner
– Clearance costs recharged to Faculty
– No join-up with collection development, e.g. ebook acquisition
No potential to scale and deliver on Corporate KPIs
No integration to increase ROI and deliver seamless
student experience
Digitisation service #2
From September 2013– 1,256 digitisations and 10,000 views so far
Integral component of Reading List service
A scanner on every desk
Join-up with collection development– e.g. ebook acquisition
– Clearance costs met by Library
Clearance routes:– Routine CLA via TADC (76%)
– BL copyright fee paid via ILL Team (12%)
– Exceptions referred to Copyright Service (12%)
Digitisation by Faculty
For over 500 lists so far
Digitisation usage seven weeks in…
Success?
Rate and breadth of adoption– More Faculty staff requesting digitisation
Degree of automation and streamlining– Ease of use for Reading List team
– Concierge integration with Talis Aspire
– routine : exception = 90% : 10%
Student usage and feedback– Positive comments in module evaluations
Virtuous relationship with wider Reading List service– Integration provides a complete package
– Adds value to wider service and encourages adoption
Recording and reporting– Risk management, compliance, CLA return
Management information and analytics
Rollover
Challenges
Transition to TADC– Migration of content and data from legacy systems
– Mapping TADC terminology and embedding in reading list workflows
Setting up soft systems– e.g. when and how to refer exceptions
Converting all digitisation into Talis Aspire uptake
When to digitise if e is available– Issues of DRM, concurrent usage restrictions etc..
Quality– Cleaning up scans, OCR’ing etc…
Lead in time for additional clearance
Renewal workflows– Automated email notifications to Faculty?
Thanks for listening…