Northern Provincial Council Service Performance Plan 2011
Transcript of Northern Provincial Council Service Performance Plan 2011
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PREFACE
It is necessary that each institution coming under Provincial administration shall clearly spell out the services to be
provided by them with the finance provided in respect of each financial year. Service Performance plan for 2011,
lists out the services to be delivered by the Provincial institutions under each key result area prioritized by them
for the year 2011. The document will serve as an instrument to inform the people of Northern Provincial of its
activities and will serve as a tool for monitoring. This document is an out put of a team work of the officials of
Northern Provincial Council. This document is a requirement in terms of PFR No: 39.3 of the NPC.
Chief Secretary
Northern Province
09.12.2010
[Attachment to Provincial Financial Statement for 2011]
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Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No.
of SRA to
which
KRAContribute
Sustaining the human
resources of service
delivery system
Maintenance of Human
Resources
Made salaries and other payment
to 71 staff
Human resources of Service
delivery system is sustained.
2
Facilitating decision making
an implementation process inthe service delivery system
Directions issued
Activities coordinatedLegal obligations carried out
Number of directories
Grievances retrievedDecision taken executive direction
taken an authorization
6
400-3-1
Service Performance Plan 2011
Head :- 400 - Governor Secretariat
Programme No :- 3 - Provincial Administration
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Service Performance Plan - 2011
Head No: 401 - Co-operative Employees Commission, Northern Province
Programme No : 3Project
Key Result Area Service delivered Key Out Put Indicator Key Out come IndicatorSerial No.of SRA
to which KRAcontribute
1 1. Sustain the human resource Maintenance of HumanResources
Approving selection ofemployees by co-operative societies
Personal Emoluments paid to5 staff
Human resources (5 Nos) ofservice delivery system issustained.
Development ofHuman Capacity
2. Improvement of service
delivery
350 applications processed
High level of servicedelivery of co-operativesocieties ascertained
Development ofHuman Capacity300 cadre assignments
approved
3. Office automation Acquisition of CapitalAssets
Quality of office outputsenhanced
Trust on CEC amonggrieved increased
Reactivating &Expanding Serviceand Facilities
4. Promoting consistencies
Having a mechanism forgrievance handling
12 commission meeting
convened
Almost 100% of job
security of cooperativeemployees assured
Establishment ofGood Governance
Natural law reaffirmed
Around 150 decisions/directions towardsredresses made
100%conflict freeenvironment in Co-operative SocietiesensuredHarmonized working
environment established
12 Circulars released
High level of smoothwork flow
High level ofdelightedness among Co-operative Employees
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Head:- 402 Provincial Public Service Commission
Programme No :- 3 - Provincial Administration
Project Key Result Area Services Delivered Key Output Indicator Key Outcome delivered
Serial No of SRA to
which KRA
Contribute
Sustaining human resources of
service delivery system
Personal Emoluments were
pais 20 staff
human resources of service delivery system
sustained1
Improving human andInstitutional Resource for service
delivery
Scheme of recruitment Establish to Northern Provincial Council 6
Efficiency bar examination
Departmental exam
Acting appointment
Promoting No of promotion Given Satisfactory human resources
Transfer No of Transfer Given Satisfactory human resources
Extension No of Extension Given Obtained experience service
Retirement No of Retirement Given Filled vacant
Advertisement Improved HR Satisfactory human resources
Examination No of examination conducted Strengthen HR
Interview No of Interview conducted Strengthen HR
Service Performance Plan 2011
1
Provided Better service for
Northern Province
Skill Development 6
6Promoting conductive
Environments
Establishment of Good
governance6
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Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No.
of SRA to
which KRA
Contribute
Sustaining the human
resources of service
delivery system
Maintenance of StaffPersonal Emoluments paid to 30
staff
Human resources of Service delivery
system is sustained.2
Facilitating decision making an
implementation process in the
service deliery system
Directions issued
Activities cordinated
Legal obligations carried out
Number of directeries
Grievances retrieved
Decision taken executive direction
taken an authorization
6
Service Performance Plan 2011
Head :- 420 - Chief Secretary's Secretariat
420-3-1
Programme No :- 3 - Provincial Administration
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Sustaining theHuman Resourcesof Service deliverysystem
Maintenance of Human resources Salaries were paid to 26 staff Human resource ofservice delivery system issustained.
1
Justification given to Finance commission and General Treasury
FR transfers, supplementary provisions and revisions of limits
Conduct Training programme for office staff
- Training on financial Management- Training on Administration- Special Training on accounting packages
10 Nos of capacity TrainingProgramme are provided.
Efficiency & effectivenessof staff performance isimproved by 5 %
Develop skill in the e - administration among officers to enable theuse of electronic devices
Maintaining of automation & Tracking system for easy tracking ofroutine programmes
Policy reviews &Promotingconsistencies
Facilitate & regulate the procedures 17 nos of circular andguidelines issued
services delivery systemis improved by 10 %
2
Coordination with stakeholder agencies specially with Donorfunded projects
Expenditure and revenue management and Reporting
Delegation of functions and authority
Supplementary Service for Northern Provincial Council VehicleMaintenance
Purchase of New Vehicles
Supplementary Service for all departments
2
Service Performance Plan -2011
Key output IndicatorsKey out come
Indicators
Head :- 421 : Provincial Treasury, NP
Project
Programme No-3 - General Adminis tration & Finance
Financial Statement for 32Heads (Ministries &Departments) are prepared.
Institutional capacity areincreased by 10 %
MiscellaneousServices
No. of vehicles repairs
No. of vehicles purchasedSupplementary Servicesprovided to priority works
Strengthening theNorthern ProvincialCouncil Services
4
Strengthening theAccountability andResponsibility
Monthly Financial Statements0f 32 heads are monitored.
Financial Accountabilityand responsibilityIncreased by 10%
Service delivered
6
2
4
2
5 computer with accessories,printer and furniture arepurched
Serial no of
SRA to which
KRA
Contribute
Key Result Area
Mobilization ofFinancial Resources
Staff performance areimproved by 10 %
Preparation of Draft Estimates, Approved by the FinanceCommission and allocation of resources to the sectors.
Improving HumanResource andinstitutionaldevelopment
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Project KRA Service Delivered Key Out put Indicator Key Outcome Indicator
Serial no of
SRA to
which KRA
Contribute
Coordination among the Provincial Ministries and the
Departments.
7 sectors gained knowledge on Sustainable
Livelihood Assistance (SLA) principles andmethods
More public had easy access and
engaged in Sustainable livelihood
More Public met their basic needs
Improved sustainable livelihood and
confirmed stable income among the
community
Coordination with stakeholder agencies specially with
donor funded projects
Regular Coordination and Monitoring of 10
Donnar Funded ProjectsService delivery improved & sustained
Improving service
delivery system
Conducted Training Programmes ,Workshop and
seminars
Programme No: - 3 - Provincial Administration
5 No. of sectoral Projects recommended for
rehabilitation activities.
Capacity buildingprogramme
Assist to prepare and implement the ChangingManagement in Planning Process
60% of the Provincial & District Planning staffsgained more skills & knowledge in the Future
Planning Process.
Development of
Human,Physicial and
Natural assets
Assist to prepare and implement the infrastructure
Development Projects
422-3-2
Service Performance Plan-2011
1
Easy & Quick implementation of
Rehabilitation Activities in Northern
Province
Quality performances assured
50% of the service delivery improvedthrough established their capacity.
Human resources (74 Nos) of service
delivery system is sustained.
Restoring the
Community
infrastructures
Personal Emoluments paid to 74 Provincial,
District and Divisional Planning Staff
7 No. of Community development Projects
implemented on sustainable Livelihood.
Head : - 422 Provincial Planning Secretariat
2
3
Assist to prepare and implement the Community
Development Projects.
05 No. of training conducted for district staff and
staff gained more skills and knowledge expanded
service
Sustaining the human
resource of service
delivery system
Maintenance of Human Resource for the execution of
Provincial Planning Secretariat Services
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Project KRA Service Delivered Key Out put Indicator Key Outcome Indicator
Serial no of
SRA to
which KRA
Contribute
Programme No: - 3 - Provincial Administration
Service Performance Plan-2011
Head : - 422 Provincial Planning Secretariat
60 No. of Provincial Statistical Hand books
published
34 Resource Profile and Statistical Hand Book
published by the DSS
60 No. of Operational Information prepared &
Published
30 No. of Consolidated Annual Implementation
Programme prepared & Published
30 No. of Progress ( AIP ) reports for each
Quarter prepared & Published
Facilities for Good
Governances
Structure
Maintaining of automation & tracking system for easy
tracking of routine programmes
01 Automated system (Mail) established at the
PPS
Easy delivery of services established
Develop skill in the e-administration among officers to
enable the use of electronic devices
e Administration applied in the office Transparency and accountability
among the stakeholders
Policies programmes & Procedures to availability for
public
Policy manuals ,Programmes and Procedures
distributed to the public
Better delivery of services
Operational Information System established & functioned
efficiently
6 No of Database established (MIS) among the
sectors
Information delivery system
established & sustained
Regular updating of NPC Web Site in Trilingual VersionNPC news bulleting, Notice, Advertisement,
Result, etc updated regularly
Transparency and accountability
among the stakeholders
Documentation of Policy Document, Circulars, Histories,
Articles, etc in Archives
Sectoral Archives established within the
Provincial Sectors
Efficient Information Management
System established
Maintaining the local area network system Regular Maintained the LAN LAN system well organized
Promoting the Sectoral Forum 5 No of forum establishedInformation dissemination among the
professionals
422-3-2
Motivation Officials 6
6
5
Reducing
vulnerability
Information
Development
Establishing
Provincial
Information System
Guidelines and assistance to the authority concerns for the
preparation of poverty and vulnerability reduction
programme.
Easy access to sectoral information
system sustained
Information sharing and feedback
among stakeholders established
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Project KRA Service Delivered Key Out put Indicator Key Outcome Indicator
Serial no of
SRA to
which KRA
Contribute
1
To develop spatial data for all
administrative districts
To harmonize all GIS related
practices among the institutions
in the Northern Province.
To develop vulnerability/poverty
profiles for all districts
To conduct, assist, co-ordinate
and encourage research into allaspect of institutional and
community development
To assist in building thecapacities and human resources at
the village and divisional.
To participate in the
implementations of project
activities
To Furnished Project MonitoringActivities
Smooth Implementation of ProvincialProjects
4
3
4
4
No of Capacity Development
Programme Conducted
Human Capacity Sustained in the
Province
Improving service deliverysystem
Sustaining human resource ofservice delivery system Execution of CIRM services inthe Northern Province Personal Emoluments paid to 05Staffs
Service Performance Plan-2011
2
Human resources (5 Nos) of servicedelivery system is sustained.
Producing vulnerability
Information development
Information system sustained in the
ProvinceNo of Maps Produced & Published
Head : - 422 Provincial Planning Secretariat
Programme No: - 4 - CIRM
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Service Performance Plan-2011
Head: 423 - Provincial Public Administration Secretariat (PPAS)
Programme: 03
Project KRA
Service Delivered
Key Output Indicator Key Outcome Indicator
Serial No.of SRA to
which KRAcontribute
2
Sustain thehumanresource
Maintenance of Human Resources
Man power (34 in number)sustained.
Approximately 432officers benefited fromstaff bus transportfacilities
Responsive and promptadministrative cultureprevailed.
Effective service bydelighted clients.
4
2
Improvinghuman andinstitutionalresources for
service delivery
Procurement of office furniture andequipment Maintaining vehicles for effective use in
official purposes
Maintenance: Machinery and equipment Communication & others Payment for Utility Service (
Electricity Telephone and Water)
Necessary office furnitureand equipment purchased. Perks of fifty six
employees of thissecretariat paid
Three agreements made Three circuit bungalows,
Guest Houses and two
hostels maintained Approximately 432
officers benefited fromstaff bus transportfacilities
Productivity andreputation increased
Delighted externalclients
Establishment anddevelopment case loadattended
Efficient run with zerodefects found.
2
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Service Performance Plan-2011
Head: 423 - Provincial Public Administration Secretariat (PPAS)
Programme: 03
S.No KRA Service Delivered Key Output Indicator Key Outcome Indicator
Serial No.of SRA to
which KRAcontribute
2Providingincentives
Accommodating over time/ holiday payClaims
Granting salary advance /loans Perks of needy employees
of this secretariat paid
Sufficient and capablemanpower at provincialoffices through effectivepersonnel management.
Effective service deliveryto public by delightedworkforce
Case load in establishmentand development areasattended.
4
2MotivatingOfficials
Providing HRD fund to staff Providing accommodation new rented outQuarters(Vavuniya) Maintaining of Quarters & Circuit
Bungalows Repairing /Attending defects at Quarters
50 Provincial officersbenefited in their higherstudies
20 Officers benefited to stay Proper functions of 8 Nos. of
quarters ensured
High caliber workforce 50in number established
Delighted officers due tobalanced social and official life. Provincial Employees
benefited
6
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Service Performance Plane-2011
Head : 424 -Department of Motor Traffic
Programme :- 3
Project Key Result Area Service delivered Key output Indicators Key come Indicators
424-3-1
Sustaining theHuman Resources of
Service deliverysystem Maintenance of HumanResources
Personal Emolument were Paid to 28 staff Human Resource of service
delivery system by 28 staff issustained
Public Safety
Issuing revenue licenses tovehicles
Accept Notice of non users ofvehicles and Register
Printing of revenue licensesand distributing among thedistricts and divisions
Issued 65,000 vehicle revenue Licenses Increased provincial CouncilIncome by 10%. Ensuredpublic safety and reducedCrimes by 2%
Public AwarenessRegistration of reputedgarages to issue fitnesscertificates to buses & lorriesIssuing instruction withMotor Traffic Acts and other
10 nos. of Circulars issued Conducted 5 Nos.Public Awareness Programes
Road Safety through Publicby 10%
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Service Performance Plan-2011Head:- 427- Management Development & Training Institute
Programme:-9
Project KRAService Delivered
Key Output IndicatorKey Outcome
Indicator
Serial No. of SRAto which KRA
contribute
3Sustain the humanresource
Maintenance of Human ResourcesSalary paid for11staff
Effective service bydelighted clients.
6
3
Improvinginstitutionalresources forservice delivery
Maintenance of Physical AssetsNecessary office furniture andequipment purchased.
Auditorium maintained
Productivity andreputation increased
Satisfied externalclientsEffective trainingConducted
Efficient run with zerodefects found.
6
3 Providingincentives
Accommodating over time/ holiday pay
Claims
Granting salary advance /loans
Sufficient and capable
manpower at provincialoffices through effectivepersonnel management.
Effective servicedelivery to public bydelighted workforce
Case load inestablishment anddevelopment areasattended.
4
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Service Performance Plan-2011Head:- 427- Management Development & Training Institute
Programme:-9
Project KRA
Service Delivery
Key Output IndicatorKey Outcome
Indicator
Serial No. of SRAto which KRA
contribute
3MotivatingOfficials
Providing training to officers
Conducting courses in collaboration withUniversities.
200 Provincial officersbenefited in their higherstudies
20 Officers benefited
Quality of work
improved
Satisfied officers due tobalanced social andofficial life.
Provincial officersbenefited
6
3
Streamlining ofgovernmentstructure andinstitution
Simplifying administrative proceduresthrough management development andtraining
Processes and proceduresrevised and streamlined.service delivery reviewed andsimplified continuously
Benefited clients. 6
3Improvement ofservice delivery
Training and Development 600 Public servants trained Improvement ofquality of training
4
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Service Performance Plan 2011
Head No : 430
Programme No: 3
Project Key Result Area Service Delivered Key out put indicator Key Outcome Indicator Serial noof SRA to
which KRAcontribute
GeneralAdministration &Finance
1.Sustaininghuman resourceservice deliverysystem
Assistance for servicedelivery & officer wellbeings
- Personal emoluments paid to40 staff Service delivery system ,increment and promotionsanctioned
1
2.Production andProductivityenhancement
Development of FishProduction
100,000 of fingerlings stocked1No. of fish breeding centreestablished
200 families livelihoodimproved.% of malnutritionaldecrease in the community
due to availability of cheepprotein source.
1
Market promotion 100 fish box & Bicycle supplied Improved the livelihood of100 fish traders
Increase the income
1
Providing fishing gears andboats on subsidies rate No. of fishing gears and boats
provided
Increased the fish harvest &
income
1
Capacity development 10 No of training conductedCapacity of 150 Familiesimproved 1
3.stenthininggovernancestructure &institution
Procurement of furnitureand office equipments
1 No. computer, 2 executivetable & Chair purchased
Performed function withefficiently
3
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Service Performance Plan-2011
Head No:- 431-Dept. of Agriculture
Programme No: 3 & 44Project Key Result Area Service Delivered Key Output Indicator Key outcome Indicator Serial No of
SRA towhich KRAContribute
2 &4Sustaining humanresource for effectiveservice delivery system
Maintaining of theHuman Resources
Personal emoluments were paid to 305personnel
Service delivery system by developmentof 305 staffs is sustained SRA1
2&4
KRA 1.4 Productivityenhancement
Provision of seedmaterial as incentiveand training
8500 Kg of ground nut seeds supplied for212.5 ac cultivation
190 Mt of ground nut additional yproduced
SRA 1
2400 Kg of black gram seed supplied for200 ac cultivation
120 Mt of black gram additional yproduced
15000 Kg of red onion seed bulb suppliedfor 30 ac cultivation
180 Mt of red onionadditional y produced
Provision of seeds asincentive for OFCunder irrigation andtraining
100 Kg of hybrid maize seeds suppliedfor 15 ac cultivation
09 Mt. Maize produced
280Kg Ground nut seeds supplied for 07ac cultivation
6.3 Mt. Ground nut produced
360 Kg of green gram seeds supplied for30 ac cultivation
15 Mt. Green gram produced
15 Kg of big onion seeds supplied for 05ac cultivation
20 Mt. Big onion produced
8.4 Kg hybrid pumpkin seed supplied for21.5 ac cultivation
129 Mt. Pumpkin produced
Assistant for packageof practices tomaximize rice yield
/ac
Input supplied for 25 nos. of 1 ac blockmaximum yield rice demonstration
Average rice increased to 6.5 Mt./ha inthe demonstration plot
Water grass control inrice
Input supplied for 50 nos . of 1 ac blockwater grass control demonstration inpaddy
80% reduction in water grass populationin the demonstration plot
Production & supply ofquality seed paddy forlocal seed protection
900 bu of RSP supplied for 300 ac. of seedpaddy production farm establishment
24000 bu of quality seed paddy producedand used
Supply quality OFC
seed materials for seedproduction
720 Kg of quality black gram seed
supplied for 60 ac. seed production farm
30 Mt. of quality black gram seed
produced
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Service Performance Plan-2011
Supply quality OFCseed materials for seed
production
720 Kg of quality black gram seedsupplied for 60 ac. seed production farm
30 Mt. of quality black gram seedproduced
2&4
7500 Kg of quality seed onion bulbssupplied for 15 ac onion seedproduction farm
75 Mt. of quality seed onion produced
480 Kg of basic green gram seedmaterials supplied to 40 ac seed
production farm
16 Mt. of quality green gram seedmaterials produced
120 Kg of basic cowpea seed suppliedfor 10 ac. seed production farm
5 Mt. of quality cow seeds produced
Promotion of rowseeding technologyto increaseproductivity
25 Nos of high land seeder supplied Improved agronomy practicesadopted by row seeding
Supply of fruit plantsto resettled farm
families
7000 nos of agro- forestry plantssupplied to 1000 home stead
Fruit village developedOwn consumption of fruits
Supply of rockingsprayer
50 Nos of rocking sprayer supplied Quality fruit production increased
Provision ofsprinklers and itstechnology forvegetable cultivation
200 Nos of 50 ac of sprinklersestablished in vegetable cultivation
Water used efficiency increased by100%
Provision of drip
irrigation unit indense bananacultivation
100 Nos of drips irrigation units
established in 25 ac bananacultivation22, 000 banana suckers supplied
Water used efficiency increased in
banana cultivation orchard
4
KRA 1.3 -Marketopportunities,information, linkagesand network
Construction of redonion storagestructure and supply
14 Nos rural level red onion storagestructure established
Awareness of the red onion storetechnology in 14 villages
Supply of plasticcrates for easytransport
975 Nos plastic crates supplied tofruit producers
Reduced the post harvest losses intransport of fruits and vegetables by28%
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Service Performance Plan-2011
Project Key Result Area Service Delivered Key Output Indicator Key outcome Indicator Serial No ofSRA towhich KRAContribute
Provision of pushbike to vegetablevendors
50 nos. of push bike and creates topromote rural vegetable marketing
100 vegetable vendors collectvegetable from rural farmers
Services facilitatedfruit collection,storing and
marketing
Construction of community managedmango sale outlet (phase III work)
Income of fruit growers increased byregulated marketing
KRA1.1-Development of socialfinancial, human,physical, natural
assets
Supply of barbedwire for homegardening
500 Nos of. 25 kg barbed wire coilssupplied
500 home garden have protectivefencing for cultivation
Supply of waterpumps to resettlefarmers
217 nos. of water pumps supplied toresettled farmers
The lost farm implements replacedfor cultivation.50% increased extent of cultivation
under agro-wells in each homesteadSupply of knap sacksprayers to resettlefarmers
250 nos. of knap sack sprayersupplied to resettled farmers
Supply of alkatheenpipe for abandonedhigh land cultivators
110 Nos. of alkatheen rolls (33M)supplied to high land cultivation
Supply of mamotty toresettled farmers
500 nos. of country mammottysupplied to resettled farmers
KRA 1.6 Buildingknowledge on newoptions available
Conduct farmertraining on newtechnologies
750 farmers trained by 25 training atDATC
Farmers skills and knowledgeincreased
Technologytransaction throughexposure visit
10 Nos of farmer exposure visitsorganized to Agric. research stations.
Technologyawareness and its
performanceevaluation
05 Nos of agricultural exhibitionconducted at each DATCs
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Service Performance Plan-2011
Project Key Result Area Service Delivered Key Output Indicator Key outcome Indicator Serial No ofSRA towhich KRAContribute
KRA 2.3 Improvinghuman andInstitutionalResources for servicedelivery
Practical training forwater and cropmanagement tofarmers
Improved irrigation systemmanagement in teaching plot crop at02 DATCs of Vavuniya, Mannar
Effective training on cropmanagement technology enabled.
SRA 2
Lands on training Land improved for cultivation at
Mannar and Mullaitivu DATCs
Teaching plots established and
Quality training conducted at theDATCs
Tissue culture plantssupply serviceinitiative
Established tissue culture laboratoryservice
Production of plantlets from tissueculture
Technical andmanagement tofarmer
Supply ofqualityplantingmaterial privatenursery men
05 ac nucleus citrus plants inKanagarayan kulam, Vavuniyareestablishment
Assured supply of quality plantingmaterial
KRA 4.1 Improvement ofservice delivery
Training toextension workers atDATCEffective training
06 nos. of staff training conducted to300 nos. of front line extensionworkers
Enhanced skills and knowledge of theDOA staff for better extension
SRA 4
KRA 5.2 Addressingneeds of scatteredpockets ofvulnerability
Development ofhome gardens
1000 Home garden established75 home garden winners awarded2700 perennial crops supplied
Ensure the own consumption ofvulnerable groups.
SRA 5
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Service Performance Plan - 2011
Head: 432 Department of Animal Production and Health
Programme: 3,Provincial Administration
Project Key Result Area Service Delivered Key output Indicator Key OutcomeIndicator
Serial No.of SRA to
whichKRA
Contribute1.Sustaining the Humanresource of service deliverysystem
Providing timely assistancefor the execution of AP & HDepartment's services
Made salary and otherpayments to 59 officers
Human Resource ofService Delivery systemis sustained
4
22. Institutional andinfrastructure developmentfor service delivery
Maintenance of DepartmentBuildings
2 AD's office and PD's officebuilding maintenance
activities were carried out.
Satisfactory livingconditions and working
environment areprovided to office staffs.
2
Procurement andmaintenance of officeequipments, Furniture andelectrical goods to PD'soffice, 2AD's offices and3DVS's offices.
6 Nos of Blowers1 No. of MultimediaProjector2 Nos of UPS (1.2kw.)1No.Digitel Photocopier(High speed)
Uninterrupted andefficient workingenvironment in offices.
2
Maintenance of Officialvehicles, Plants andMachineries in PD's office ,2AD's offices and 3DVS'soffices.
50% need of Vehicle, Plantand machinery aremaintained.
Timely service Deliveryby officers
2
Supply of stationeries fuelto PD's office , 2AD's officesand 3DVS's offices.
100% needs of fuel &stationeries purchased.
Timely service Deliveryby officers
2
Providing Internet
connections to 2 ADsOffices and 3 DVSs offices
Internet connections for 5
admin. Units are Provided.
Reduction of
communication delays
2
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Service Performance Plan - 2011
Head: 432 Department of Animal Production and Health
Programme: 45 Livestock Development
Project Key Result Area Service Delivered Key output Indicator Key Outcome Indicator
Serial No.of SRA to
whichKRA
Contribute
4
1. Sustaining the Humanresource of servicedelivery system
Providing timely assistance forthe execution of AP & HDepartment's services
Paid salary and otherpayments to 213 officers
Human Resource of ServiceDelivery system is sustained
4
2. Institutional andinfrastructuredevelopment for servicedelivery
Continuation of Constructionwork- 2 DVSsoffices(Mullaitheevu & Mannar)
Completion of 2 DVSoffice buildings
Conducive workingenvironment
2
Infrastructure development
Maintenance of DepartmentBuildings in 10 Veterinaryoffices
Maintenance works and
minor repairs are done in10 Veterinary officebuildings.
Conducive working
environment
2
Procurement and maintenance
of office equipments, Furnitureand electrical goods toVeterinary offices
10 Nos. of Office Tables20 Nos. of Arm chairs30 Nos of EmergencyLamps.30 Nos of Water filters.20 Nos of computertables10 Nos of Refrigerators20 Nos of Cool Boxes(Plastic-20 lit
Conducive and healthyworking environment willincrease service deliverysystem in range offices
2
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Improved feeding systemSupporting for shed facilityimprovement and clean milkProduction
25,000 Month oldChicks(Unsexed) issued(50 % subsidy)
Egg production increased by5,000 eggs per day in 6months of Period.
1
40,000 DOC chicks(Unsexed) Issued (50 %subsidy)
Egg production increased by6.500 eggs per day in 7months of Period
1
2 Nos of Mineral BlockProduction centersestablished
Availability of Mineralblocks in the province isensured for increased milkyield.
1
100 cattle sheds Re-constructed/Improved(50 % subsidy)
Milk Production increasedby 600 lit/day throughImproved Managementpractice.(semi intencive)
1
Supporting for shed facilityimprovement in GoatProduction
Re-Construction/Improvement of Goatsheds for 100 goats(50 % subsidy)
Preventing Inbreadingincreased genetic potentialto increased meatProduction per year by 30%
1
Strengthening the communityBased Organizations (LIBCOs)
Supporting 20 LIBCOs toincrease administrationcapacity.
Management Capacity ofthe LIBCOs improved toimplement Livestockdevelopment Projects
1
Supply of Improved Stud bulls
and stud goats for large herds
80 Nos of AI Born bullcalves issued (50 %subsidy)
400 cross bred heifersproduced in 18 months inLarge Herds for better milkProduction
1
100 Nos of JamunapariStud goats issued (50%subsidy)
800 cross bred goatsproduced in 12 months inlarge herds for increasedmilk and meat production.
1
Increasing Broiler chickproduction in RLF(Poonthoddam/Atchuvely)
Procured and supplied1500 DO Broiler Parents
Production of DO Broilerchicks increased by 21,000per month in 8 months
1
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Increasing the Production ofDual type goats to be suppliedto Private farms.
Procured 50 she goatsand 5 Studs for BreedingPurpose.
Production and distributionof Hybrid Kids fromBreeding farm (135 kids/year) in 1year.
1
Increasing production of Day
old Layer Pullets for supply to
Layer farmers
Procured and supplied1000 Nos of LayerParents for RLFF
Production n of DO pulletsincreased by 9,000 permonth in 7 months
1
Increasing production of Day
old backyard chicks for supply
to Layer farmers
Procured and supplied1000 Nos of Backyard
Parent Birds for RLFF
Production n of DO unsexedincreased by 18,000 per
month in 7 months
1
Strengthening of MilkMarketingSupply of Improved StudAnimals to Large herds
15 Milk sale outlets wereimproved
Milk collection and saleincreased by lit/month in 6months.
1
6.Genetical Improvement
Supply of Improved Stud bullsand stud goats for large herds
60 Nos of AI Born bullcalves issued (50 %
subsidy)
400 Hybrid heifers producedin 18 months in Large Herds
for better milk Production
1
80 Nos of JamunapariStud goats issued (50%subsidy)
1000 improved (JP) kidsborn and issued to needyfarmers.
1
Improvement of ArtificialInsemination services
AI Centre Thirunelvelystrengthened to improveservice
Increased Production ofGoat semen, Increasedsupply of DF Semen
.Monitoring and Recordmaintenance improved in AICentre
1
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Service Performance Plan 2011
Head: 432-Department of Animal Production and Health
Programme: 56, Research and Devlopment
Project Key Result Area Service Delivered Key output Indicator Key OutcomeIndicator
Serial No. ofSRA to
which KRAContribute
3
1. Sustaining the humanresource of service deliverysystem
Providing timely assistancefor the execution of AP &H Department's services
Payment of Salary to 8officers
Human ResourceDelivery System issustained
4
2. Institutional & Infrastructuredevelopment
Procurement and supply ofStationary and Electricalgoods needed
100 % needs ofstationeries, fuel andelectrical goods purchased.
Conducive workingenvironment
2
Maintenance andImprovement ofDepartment Building
Strengthened andmaintenance of regionaloffice buildings.
Conducive workingenvironment
2
Maintenance of Officialvehicles, Plants andMachineries in farms
50 % Vehicle, Plant, andmachineries aremaintained
Conducive workingenvironment
2
3. Improved VeterinaryExtension services
Technology transfer to theLivestock Farmers
200 farmers were educatedin dieses preventionvaccination
Reduced incident ofdieses outbreak by 50% 1
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Head
Programme :- 43
Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No. of
SRA to which
KRA
Contribute
Sustaining the human
resources of service
delivery system
Providing timely assistance for
the execution of Irrigation
department's services.
Personal Emoluments are paid to 471
staff
Human resources of Service delivery system
is sustained.1
Operation of Irrigation Schemes
Operational activities of 54 Major /
Medium Irrigation Schemes are carried
out.
Satisfactory Irrigation facilities are
provided to 70,181 acres of paddy lands.
Operation of Salt Water
Exclusion and lagoon Schemes
Operational activities of 34 Salt Water
Exclusion Schemes and 3 Lagoon
Schemes are carried out.
Satisfactory Salt Water Exclusion facilities
are provided to 27,220 acres of paddy lands.
Operation of Drainage & Flood
Control Schemes
Operational activities of Valukairau
Drainage Scheme are carried out.
Satisfactory Drainage facilities are provided
to 2,000 acres of paddy lands.
Maintenance of Irrigation
Schemes
Maintenance activities of 54 Major /
Medium Irrigation Schemes are carried
out.
Satisfactory Irrigation facilities are
provided to 70,181 acres of paddy lands.
Maintenance of Salt WaterExclusion and lagoon Schemes
Maintenance activities of 34 Salt WaterExclusion Schemes, 3 Lagoon Schemes
are carried out.
Satisfactory Salt Water Exclusion facilitiesare provided to 27,220 acres of paddy lands.
Maintenance of Drainage &
Flood Control Schemes
Maintenance activities of Valukairau
Drainage Scheme are carried out.
Satisfactory Drainage facilities are provided
to 2,000 acres of paddy lands.
Maintenance of Department
Buildings
80 Irrigation Buildings are maintained to
serve above acceptable service conditions.
Satisfactory living conditions and
conducive working environment are
provided to the 471staff.
Maintenance of Vehicles, Plant,
Machineries and Equipment
Repairs and maintenance of 15 Vehicles,
Plant, Machineries and Equipment arecarried out.
Uninterrupted services to farmers,
efficiency and long durability of these assetsare ensured.
Service Performance Plan 2011
Productivity enhancement 1
Development of Physical
assets1
:- 433 - - Dept. of Irrigation Northern Province
433 43 2
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Head
Programme :- 43
Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No. of
SRA to which
KRA
Contribute
Service Performance Plan 2011
:- 433 - - Dept. of Irrigation Northern Province
Capacity Building for
Implementation
Procurement of Furniture and
Equipments
7 Nos Computer Set,
4 Nos Library Almyrah
8 Nos Steel Cupboard
8 Nos Steel drawer almyrah
4 Nos Excutive tables with chair
10 Nos ordinary tables with 16 chairs01 No Colour printer
03 Nos Levelling instruments
01 No Pedestal fan
06 Nos Computer table with chairs
15 Nos Conference chairs
03 Nos Laser jet printer
01 No Dotmatrix printer
Necessary furniture and equipments areprovided to enable the staff to perform
their functions with increased effectiveness
and efficiency by 10%.
3
Improving Human and
Institutional Resources for
service delivery
Urgent improvements to
Irrigation Schemes
7 Major/ Medium Irrigation Schemes are
improved to function at their satisfactory
operational level.
Safety of the Irrigation Schemes are
ensured and improved irrigation facilities
are provided to 34,717 acres of paddy
lands.
2
Improvements to service
delivery
Enhancement of farmer
participation and farmer
organization development
28 Nos of Leadership Awareness
Training, Basic Construction and
Maintenance Training and Training on
Accounting procedures are provided to
selected 7 farming societies (one per eachdivision)
Empowered farming community for
sustainable management of Irrigation
facilities
4
433 43 2
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Project Key Result
AreaService Delivery
Key Out Put
Indicator
Key Outcome
Indicator
Serial Noof SRA to
which KRA
contribute
1
1. Sustaining the
human resource of
services delivery
system
1.1 Reservation of existing cultural and
easthatic values in the Province
1.2 Propergating the culture and tradition
of societies in NP
1.1 Personal Emouluments paid to 33
officers
1.1 Human resources capasity
is sustained. 1
1
4.Strengthening of
Governance
efficiency and service
delivery in Cultural .
4.1 Benificaries in the system provided
with better service from the sector.
4.2 Quality service provided for the
customers in the sector
4.3 Better accomadation to the officers
promoted to provide better service delivery
4.1.1 Received better service from 33
officers of this office.
4.1.2 Provided Over time payment and
holiday payment to eligible officers,
4.2 5 Mechinaries and equipments
maintained.4.3 Cultural officecs are provided with
seating
4.1 performance of the officers
is 80% promoted.
4.2employees motivated
and performed well. And
completed the signgments.
4.2Performance and life of
machinary and equipments
extended.4.3 performance of officers
increased
3
1
Encouraged the
literary and creative
Young and famous
artist
2.Providing the finacial assistants to
old artist to assist the livelyhood
15 artists over 60 years selected 5 from
each districts a monthly incentive of
Rs.2000.00
The society recognized the
service of
these 15 artists and their
experience
is propagated to the young
Artists
2
1
Conducting programs Peoples of different culture understand the
others religious culture & heritage values
5 festivals of various religions
conducted
Tamil literary day celebrated at
Provincial Level
Inter religious , cultural
harmony is achived
2
SERVICE PERFORMANCE PLAN -2011
Programme No :- 3 (Provincial Administration cultural )
Head :- 440 - Ministry of Education
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Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA towhich KRA
contribute
Conduct internal evaluation901 InternalEvaluation Reports
prepared
Strength and weakness in 901 schools
identified
Conduct External evaluation 300 Evaluation Report preparedQuality assurance established in901schools.
Zonal Monitoring panel visits. 240 ZMP Reports prepared Quality assurance established in 185(A/L) schools.
2. Sustaining Human resource
in the system.Providing salaries and other benefits.
Retain 723 officers in the Education
system
10847 Teachers & 267431 students got
education facilities.6
3.Improved Quality
of service
Providing inputs for management
processses
supply of stationary, fuel and other
perishables
10847 teachers &723 staff are satisfied
with estabkishment services received2
4.Improved institutional
capacity fit for productiveservice delivery
Supply of equipmnets
1 ZEO building, Office furnitures,
network equipments, Generators,Laptop computers
Digital camera provided
Functioning capability increased by 20%in PDE office and 12 Zones.
3
Service Performance Plan-2011
1.Internal and external
evaluation of school system6
Head No: 441
Programme No: 3
General
Administration
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Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA to
which KRAcontribute
SpecialEducation
1. Sustaining Human resourcein the system.
Providing salaries and otherbenefits
Retain 373 Teachers in the educationsystem
4500 disbled students got equalopportunity of education
4
Conducting Medical camps. 6000 special need students identified.
Teacher training program. 500 teachers trained.3.Teacher developmentframework
Teacher training program 800 teachers trained Achievement level of 4500 studentsincreased by 7% .
4
Celebrating special education day. 400 programs conducted.
Conducting Competitions 360 Competitions conducted.
Conducting Exhibitions. 360 Exhibitions conducted.5. Improved institutional
capacity fit for productiveservice delivery
Providing Learning equiments &Construction of special education unit
1 Special Education Unit
Special Education Equipmentssupplied
to 30 centres
Achievement level of 4500 studentsincreased by 7% .
3
6. Strengthning highorderlearning in Schools
Supply of learning meterials 25 schools got quality inputsAchievement level of 4500 studentsincreased by 7% .
3
7. Improved Quality
of service
Providing inputs for management
processses
supply of stationary, fuel and other
perishables
373 teachers receeived professional
guidence by ADEs & ISAs
2
Head No:441
Special
Education
Programme No:87
2.Inclusive Education 5
Developed healthy attitude of helpingneedy children.
4100 students skill developed by 10%.
2
Inclusive education strengthened in897 schools
Special
Education
4.Student based activity
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Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA to
which KRAcontribute
1. Sustaining Human resource
in the system.
Providing salaries and otherbenefits
Retain 87 Instructors in the education
system
More than 7000 adults received education
and job skills4
Survey to identify non schoolgoing children.
20 programs conducted.
Strengthening the compulsoryeducation committee.
Compulsory education committee
strengthened in 897 schools.
Conducting literacy centres. 82 programs conducted.
Conducting community learningcentres
84 program conducted.
Skill development courses. 12 program conducted.
4.Income generationprograms Conducting workshops 20 workshops conducted. 7500 adult benefited on socio economicbasis. 15. Health and Nutrition
programmes
Conducting Health & Nutrition
programmes25 Medical camps conducted
3750 students got health and nutrition
facilities3
6. Improved institutionalcapacity fit for productive
service deliver
Supply of equipmnetsVocational training equipments
supplied
More than 7000 adults received education
and job skills2
7. Improved Qualityof service
Providing inputs for managementprocessses
supply of stationary, fuel and otherperishables to units
87 Instructors receeived professionalguidence by ADEs & ISAs
2
Programme No:87
2.Compulsory Education
programs
3.School leavers program
Head No: 441
Survival rate increased by 6%.
5
5
7600 adults obtained a means of
livelihood.
Nonformal
Education
Nonformal
Education
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Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA to
which KRA
contribute
1. Sustaining Human resourcein the system.
Providing salaries and otherbenefits
Retain 13 planners in the educationsystem
Planning culture strengthed in educationsystem
4
Preparation of AIP ( Conducting
workshops).910 Plans prepared.
Preparation of five year rolling plan. 910 Plans prepared.
Monitoring and review of ESDFPActivities. 310 reports prepared.
3. Human resource
developmentOfficers training programs 100 officers trained. Capacity of 100 officers strengthened. 6
Collection of data Updating data
6.Improved Qualityof service
Providing inputs for managementprocessses
supply of stationary, fuel and otherperishables to units
No of plan documents and progressreports 4
13 data base created.
Head No:441
Programme No:88
2. Planning and result based
monitoring
Conducting studies on variousfields.
30 studies conducted. 30 Issues identified. 2
ESDFP fund utilized in an100%efficiently.
6
Proper EMIS maintained by Province and
Zone6
4. Education Research
5. Data management system
Education
Planning &Research
Education
Planning &Research
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Project KRA Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA
to which KRA
Contribute
1
1. Sustaining the humanResource of
service Delivery System
StrengtheningGovernance efficiency.
01. implemented the provincial
and national policy on sports
development and youth affiars
1.1) Payment of salaries for 71 officers
1.2) Create a active office automation
environment
1.3) overtime and holiday pay for about 71employees, property loan Providing holiday
warrants to all employees
The standard of performance in the
sports is increased by 30%
Better Service delivery ensured 1
1
2. Development of Sports Activities 01. maintain standard towards
national achivements to allow the
youths to participate in national
events.
02. Provide equal opportunities to
Youth to enrich sportsachievements.
2.1) Monitoring the Sports activities in 5
districts including 33 DS Divisions & 66
Training Centers
2.2) To provides sports training materials
to 5 District Training Centers, 33 Divisional
Training Centers & 600 Clubs2.3) Provide 20 Playground equipments for
resettlement areas
Participation in Sports Activities
enhanced
performance in National Level
Improved
1
1
3. Ensure the Participant to
participate proper Tournaments &
Competitions
03. equal Opportunity to the
participants to participate in
compettion at different levels
3.1) To conduct 33 divisional Sports Meets,
5 District Sports Meets & one Provincial
Sports Festival
3.2) To provide Sports equipment for 300
competitors particvipate in National Sports
Festival
Access of sports participants increased
Sports Equipment are utilized by
competitors to encouraged the sports
activities
2
1
4. Improving Operational,
Managerial Efficiency And Sports
Skills
01. Enhancing the youth with
sports techniques.
4.1) Provide sports materials for 484 Sports
clubs & Youth Clubs
4.1) Conduct 25 Sports Coaching Camps for
1400 Youths in registered Sports Clubs
4.2) Conduct 28 carrier guidance
Programmes for 2000 unemployment
Youths
More Games are played by Youths
The Capacity of Youths Increased
More avenues of employment exploded 4
SERVICE PERFORMANCE PLAN - 2011
Head-442 -Department of Sports
Programme No- 90 Sports and Recreation
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Project KRA Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA
to which KRA
Contribute
SERVICE PERFORMANCE PLAN 2011
Head-442 -Department of Sports
Programme No- 90 Sports and Recreation
1
5.Identify & Verify the targeting
groups to reconstruct their Physical
& Mental Development
Youth with relaxed mood
participate in development
activities.
5.1) Organize Special Programmes with
pushup the 3 targeting groups in 3 Districts
5.2) Organize Special Capacity development
& Mental relaxation programmes for 13
Divisions in resettled areas
Performance in Sports
Achievers increased
Pleasure activities make the
Community Healthier
5
1
6.Ensure & Provide the proper
sports Platforms & Materials that
uses by Sports Performers
Provide Opportunity for players
to train in standard grounds.
6.1) Construction of 5 Volleyball courts &
Continue work for the Indoor Multi sports
complex
6.2) Provide 15 Office furniture to District,
Division & Department
6.3) Reconstruct 25 damaged Main
playgrounds & 215 Sports Clubs in Resettled
areas
Facilitate Sport trainings for Participate
in the National Level Compete is
Increased
Better Service delivery to the
receptionist
Ensure the youths got more pleasant
environment & mental relaxation by the
sports activities
6
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Head : 450- Ministry of Health & IM
Programme : 3
Personal Management35 staffs motivated to achievethe tasks
Services of 35 staffs sustained
Ensured effective administration
4
02 Nos.of Staff grade officers
provided foreign exposure Increased work performance4
05 Nos. of training programmes
conductedEnsured effective administration
4
15 Nos. of circulars issued Regulate the system for better
service delivery
6
05 Nos.of Regional institutions
& health institutions supervised
and monitored for higher
Timely assistance provided 6
20 Nos. of review meetings
conducted with Provincial Depts
& Line ministries
Service delivery system regulated 6
20 Nos. of reports submitted Steering the health care services 4
Infrastructure Development
01 head office maintained
buildings, Equipment & Vehicles
Assets maintained 3
Coordination with
Stakeholders & Line
Ministries2GeneralAdministratio
n&
Finance
Human Resource
Development
Development of
InstitutionalCapacity Providing guidance & Policy
Implementation
Capacity Building
Service Performance Plan - 2011
Project Key Result Area Service Delivery Key Output Indicator Key Outcome Indicator
Serial No.of
SRA to
which KRA
contribute
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Head : 451 - PDHS
Programme : 3 (Provincial Department of Health Services)
Personal Management58 staffs provide personalemoluments to achieve the tasks
Services of 58 staffs sustained.Ensured effective administration.
4
05 Nos.of Senior officials providedforeign exposure
Improve performance of staffs. 4
05 Nos.of training on 5'S'conducted
Improve productivity of theinstitutions.
6
15 Nos. of circulars implemented Regulate the system for betterservice delivery
6
05 Nos.of Regional institutions &health institutions supervised andmonitored for higher performance.
Timely assistance provided 6
30 Nos. of review meetingsconducted
Service delivery system regulated 4
20 Nos. of reports submitted Steering the health care services 4
Infrastructure Development01 head office maintained buildings,Equipment & Vehicles
Assets maintained 3
2
Genera
lAdm
inistra
tion
&Finance
Human ResourceDevelopment
Development ofInstitutionalCapacity Guidance & Policy
Implementation
Coordination with Stakeholders
& Line Ministries
Capacity Building
Service Performance Plan - 2011
Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No.of
SRA to which
KRA
contribute
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Head : 451 - PDHS
Programme :70 ( Regional Department of Health Services)
Personal Management 390 staffs provided personalemoluments to achieve thetasks.
Services of 390 staffs sustained.Effective administration.
4
Capacity Building
10 Nos.of trining programme on5'S' conducted & 5'S' systemimplemented
Improve productivity of theinstitutions.
6
Development ofInstitutional Capacity
15 Nos.of circulars implemented Regulate the system for betterservice delivery
6
91 curative institutions & 27preventive institutionssupervised and monitored.
Timely assistance provided 6
Coordination withStakeholders & Line
12 Nos. of review meetingsconducted.
Workable environment sustained. 4, 6
Coordination withStakeholders & Line
Ministries
20 Nos.of meetings conductedwith Heads of institutions
Regulate the system for betterservice delivery
6
02 RDHS Offices Constructed /Completed.
Assets restored in newly recoveryareas.
3
01 RMSD completed 3
05 Nos.of head officesmaintained Buildings, Equipment& Vehicles and in use
Sustainability of assets 3
4
GeneralHealthServices
Human ResourceDevelopment
Guidance & PolicyImplementation
Infrastructure Development
SERVICE PERFORMANCE PLAN - 2011
Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No.of
SRA to
which KRA
contribute
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Head : 451 - PDHS
Programme : 71 (Curative Care Services)
Human ResourceDevelopment
3382 staffs provided personalemoluments to achieve the tasks. Services of 3382 staffs sustained
4
65 MOs, 250 NOs, 100 Midwives,50 Dispensers & 100 minor staffsappointed.Consultant services provided
Reduce the patient waiting time.Reduce inward admission patientratio.Reduce the hospital acquiredinfection rate.
4
05 Nos.of Medical officers providedforeign exposure Increased work performance 4
05 Training programmes conductedon 5'S' approach
Improve productivity of theinstitutions
4
25 Nos.of Training Programmesconducted Effective service delivery by better
work performance
4
Out Patient Care10 major hospitals equipped withMedical Equipment
Increase case detection rate at OPDespecially Diabetic, Hyper tension &TuberculosisReduce the hospital acquiredinfection rate.Improve the quality of servicedelivery
3
Serial No.of
SRA to which
KRA
5
Pa
tien
tCare
Serv
ices
(Cu
ra
tive
)
Personal Management
Capacity Building
Project Key Result Area Service Delivery Key Output Indicator Key Outcome Indicator
SERVICE PERFORMANCE PLAN - 2011
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Improvement of CurativeCare Services
Out Patient Care25 hospital buildings, 53 Vehicles &Medical Equipment maintained500000 people benefitted.
Sustainability of assets95% deduction in patient complaintsin medical investigation reports.
3
Inward Patient Care 06 hospital buildings, 03 Maternitywards, 02 quarters constructed500000 inward patients benefitted.300000 inward patients provideddiet.
Reduce average length of hospitalstay of patients.Reduce bed occupancy rate.Improve quality of treatment(consultant service).Reduce number of patients transferout to other hospitals.Reduce hospital acquired infection
rate
3
Followup Clinic Care
15 Nos. of clinics refurbished /maintained300000 clinic patients benefitted
Improve quality of treatment.Reduce hospital admission rate ofchronic patients.10 % reduction in non communicable
diseases.
3
Specialized Followup Care01 No. of Eco cardiogramintroducedTransport assistance provided
Decrease transfer out rateImprove quality of treatment &quality life of patients.
2
Referral network system 72 Nos.of Ambulances maintained Improve quality of life of patients.
2
5
Pa
tien
tCare
Serv
ices
(Cu
ra
tive
)
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Head : 451 - PDHS
Programme : 72 (Preventive Care Services)
Human Resource
Development
1111 staffs provided personal
emoluments to achieve the tasks.
Services of 1111 staffs sustained 4
05 MOs, 150 Midwives & 50 PHIsappointed.Consultant services provided
4
45 Volunteers deployed for PHMvacant areas
4
05 Nos.of Medical officers providedforeign exposure Increased work performance
4
05 Training programmes conductedon 5'S' approach
Improve productivity of theinstitutions
4
25 Nos.of Training Programmesconducted
4
5 Nutritional & HIV/AIDS
awareness programmes conducted
4
Improvement ofPreventive Care Services
Maternal & Child Care
10 MCH clinics provided MedicalEquipment
Reduction of MMR / NNMRReduction of home deliveriesReduce post partum complication.
3
6
Co
mmun
ity
Hea
lthServ
ices
(Preven
tive
)
Personal Management Reduction of MMR / NNMRReduction of home deliveriesReduce post partum complicationImprove vaccination coverage to100%.
Capacity Building
Effective service delivery by better
work performance
SERVICE PERFORMANCE PLAN - 2011
Project Key Result Area Service Delivery Key Output Indicator Key Outcome Indicator
Serial No.of
SRA to which
KRA
contribute
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Improvement ofPreventive Care Services
05 Nos. of MOH Office equippedwith Furniture & Equipment
3
5000 Nos of mothers & childrenprovided with food supplement 5
10 Nos. of MOH offices & GHCsrefurbished / maintained 3
27 Nos.of MOH complexmaintained buildings, Equipment &vehicles
3
15 Nos. of mobile clinics conductedEnsured basic health care to thevulnerable groups.
5
Adolescent Care
Reduce teenage pregnancies.Reduce anaemia complicatedpregnancies.Reduce STD among teenage.Reduce Low Birth Weight babies.
Maternal & Child Care
Reduce low birth weight babiesReduce pregnancy relatedcomplicationReduce death complicated
pregnanciesImprove vaccination coverage to100%.
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SERVICE PERFORMANCE PLAN 2011
Head :- 452 Indigenous Medicine
Programme :- 3 ,& 73
Project KRA Service Delivered Key Output Indicator Key OutcomeIndicator
Contribution ofSRA
03 Human ResourceDevelopment
1. Capacity Building 04 In-service trainingprograms conducted
Improved performanceof 100 staff
SRA5
20 Ayurvedic Medical
Officers provided exposurevisit
Performance of 20
Medical Officers isimproved
SRA6
06 programs conducted fortraining program forstakeholder(ConservationBoard)
Private participation of20 Conservation Boardimproved
SRA4
2. Financial Supporting 20 number of Humanresource paid personalemoluments
20 Human resourceservices sustained
SRA2
04 Curative HealthService
1. Maintenance of existinghospitals
Service delivery increasedby 100,000
Health status of100,000 people isimproved
SRA2
2. Conduction of MobileClinic
Services expanded toextremely difficult areas
Health status of100,000 people indifficult is improved
SRA2
3. Ensure sustainablemedical supplies
41 Indigenous hospitalsare provided essential
medical equipments andmedicines
Health status of500,000 people is
improved
SRA2
4. Improvement ofInfrastructure
03 OPD constructed and01 CD and one DHrenovated
Services of 05Ayurvedic hospitalimproved
SRA3
5. Manufacture of Medicine Production doubled from2010
250,000 people curedwith cost effective
medicines
SRA2
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S V C C
Head :- 452 Indigenous Medicine
Programme :- 3 ,& 73
Project KRA Service Delivered Key Output Indicator Key OutcomeIndicator
Contribution ofSRA
04 Preventive HealthService
Conduction programs on healthpromotion and nutrition
55 programs conducted 5500 people adoptedAyurvedic practices inday to day life
SRA2
05 Development andPromotion
1. Cultivation of MedicinalPlants
02 Herbal gardenestablished in Jaffna andMannar in 05 acres of land
Supply of locallyproduced medicine isimproved by 1/3rd of2010
SRA2
2. Conduction of farmersprograms
12 programs. conducted Improvement of localcultivation by 50%
SRA5
3. One provision of
infrastructure facilities
10 anatomy models, two
multimedia projectorprocured
Health status of
100,000 people isimproved
SRA5
4. Publication of ancienttext with verses andprose
02 books published 100 people to promoteTraditional medicine
SRA2
5. Conducting exhibitionsto promote marketpromotion of Indigenoussector
01 exhibitions conducted Private participationimproved by 50%
SRA4
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Head: 460 - Ministry of Infrastructure development & Reconstruction- NPC
Programme: 15
Project KRA Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA to which
KRA
Contribute
Sustaining the HumanResources of Servivce
delivery system
Providing assistance and co-ordination for the infrastructure
Development and reconstruction
Personal Emoluments were
paid to 24 staff
Human resources of Service
delivery System is sustained.2
Market opportunities,
informaton and linkage
and building knowledge
on new options available
Reviving provincial tourism,
encouraging new avenues in
construction industry
02Buliding Rest areas, 1.0
km Improvemernt to access
Road & Construction of 10
nos.toilets with facilities.
150 people get direct &
indirect employment and
increased 7500 local & foreign
tourist arrivals in NP
1
Improving mobility of
men & materials
Ensuring comfort and safety of
passengers03 bus stand Rehabilitated 1750 families benefited 2
Procurement of Office Equipments
Procured office equipments
01 Tele phone,
Computer & Accessories
furniture & Other
Euipments
working capacity of the
ministry improved by 20%
Improving quality of constructions 50 field and lab test donequality of construction
assured by 20%
3Capacity building for
implementation
460-15-1
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Head: 460 - Ministry of Infrastructure development & Reconstruction- NPC
Programme: 15
Project KRA Service Delivered Key Output Indicator Key Outcome Indicator
Serial No of
SRA to which
KRA
Contribute
Improvement of service
delivery &Institutional
development for
delivery of specialized
training
Better technical management forEngineering Departments,
Creating oppoutunuties in technical
training Engineers & technical
staff, finding opportunities in
technical exposure. Sites visits &
new technology adoptation,
creating opportunities in
Procurementassistance & Triningfor staff officers
3 Nos staff trained on
Specialized technical
subjects, 2 nos trained on
procurement, & 10 non staff
trainning relate with Admin
& financial,planning
&language
working capacity of the staff
improved by 20%4
Stremlining governance
srtucture and
institution, motivating
officials, and promoting
Consistencies
Promoting organizational
development in engineering
Depatments, NPC procurement
plan preparation 7 monitoring,
maintaing MIS
procedures regularized
quality improved
Procurement practices
improved by 20%, improved
performance in road and
buildings Departments by
20%
6
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Head:- 461 - Buildings
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Project Key Result Area Service Delivered Key Output Indicator Key Outcome Indicator
Serial No. of SRA
to which KRAContribute
Sustaining the
human resources of
service delivery
system
(SRA.01)
Providing timely assistance for the execution of
Building department's services
Personal Emoluments paid to 188
staff
Human resources of Service
delivery system is sustained.1
Improving HumanInstitutional
Resources for
Service Delivery
(SRA.02)
Construction, Repair and maintenance of state
Organizations Buildings
30 Nos. Office buildings and 50
Nos. residential buildings
constructed and 75 Nos. buildings
maintained. 40 nos of staffs are
benefited.
Cliental services provided toprovincial Ministries and
Departments delivered
service efficiently &
effectively works
environment improved
2
Procurement of Furniture and Equipments
08 Computers with accessories, 4
Photocopiers, lab Euqipments &
Office furniture are purchased
Implementing capacity of
staff improved by 25%
Motivating Officials
(SRA.06)Improvement of official language policy, Welfare,
Periodical magazines etc.
1 )Office language :-50 officersbenefited
2)Periodical magazines :-02 Nos
magazines purchased
3)Welfare:-30Nos staff benefited
Service provided to other
institutions
improved.6
461 15 4
3
Capacity Building
for
Implementation(SR
A.03
g
Programme No:- 15
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Head No. :- 462 - Road Development Department, Northern Provincial Council
Programme No :- 50
Sustaining the Human
Resources of Servivce delivery
system
Providing timely assistance for the
execution of Roads Development
Services
Personal Emolunments paid to142staffHuman resources of Service
delivery System is sustained.2
Improvement service delivery Capacity development of staff
15 Nos. of Staff trained on Specialized
technical subjects & 15 Nos. normal
training
30 No. of staff Capacity improved
at optimum operational level4
Improving institutional
resources for service delivery
Operation of Maintenance,
Rehabilitation, Improvements of Road
Projects
Operational Activites of 50 projects of
roads are carried out
Better service delivery increased
by 10%2
Improving mobility of men
and materials
Maintenance of Roads & Road
structures
80 km of roads & road structures
Maintained
Better service delivery increased
by 5%
2
Accessibility to areas
More Investment
Rehabilitation of Road Surfaces,
Rehabilitation of Structures,
Improvement of Road Surfaces,
Widening of Roads,
Development of Drainage system,
Reconstruction of major structures.
06 km of Roads rehabilitated,
03 road structures rehabilitaed
08 km of roads improved,
15 km of roads periodically maintained
01nos. of drainage rehabilitated
Better service delivery increased
by 15%3
Capacity building for
implementation
Procurement of Office & Lab
equipments
02 Nos of Photocopy machines
04 Nos of Laptop Computers
03 Nos of Desktop Computers
05 Nos of Digital cameras
02 Nos of Levelling Instruments
04 Nos of Fax Machines
Building the Capacity of regional
& Head office Improved at
optimum operational level
3
462-50-1
Service Delivered
Project
KRA Key Output indicator Key Outcome indicator
Serial No of
SRA to which
KRA Contribute
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SERVICE PERFOMANCE PLAN 2011Head:- 470-Ministry of Local GovernmentProgramme:-
Project Key Result Area Service Delivered Key output Indicator Key outcome IndicatorSerial number
of SRA towhich KRA
3Sustaining HumanResource in ServicesDelivery System
Maintenance of requiredHuman Resources to theexecution of services
Remuneration andother incentives paid to 41employees
Human resource capacity issustained
1
3ImprovingInstitutional resources forthe service delivery
Maintenance and upgradethe furniture, equipments,buildings and vehicles
03 Nos of vehicles and 03no. of photocopy machinesmaintenance and repaired
Institutionalcapacityincreased by 25%
2
3
Coordination withline ministries anddistrict administration
Better information fordisplaced made available inthe province
Maintain 02 No. ofdatabases
Better projectformulation/ policyformulation for relief,rehabilitation andresettlement
3
60Promoting professionalismin targeting and prioritizing
Capacity building forLocal Authority staff andpublic through OD Unit
40 Nos. of skill
developmentProgrammes conducted for1200 participants
knowledge of humanresource improved by 25%
4
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Project Key Result Area Service Delivered Key output Indicator Key outcome IndicatorSerial number
of SRA towhich KRA
3
Streamlininggovernance structureand institutions
Strengthening LocalGovernment system
01) 04 Nos Sectoralmeetings
02) 12 No. of progressreports
03) Monthly field visits
Strengthen the localgovernment system 1
3Productivityenhancement
Promoting livelihoodactivities
01) 04 Nos Sectoralmeetings
02) 12 No. of progressreports
03) ManagementCommittee Meetings (CLCMS / CEDS)
Strengthen the livelihoodsystem
3Reducing heterogeneityand vulnerability
Guiding and Monitoringthe programmes forvulnerable
01) 04 Nos Sectoralmeetings
02) 12 No. of progressreports
03) Monthly field visits
Reducing the vulnerable by1 5%
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Programme:- 60
Project KRA Service Delivered Key Output Indicator Key Out Come Indicator
Serial No of SRA to
Which KRA
Contribute
2Sustaning the human
Resources of Service
delivery system
Maintanance of humanresources for execution of
Department of Local
Government and local
authorities
01. Personal Emoluments andIncentives paid to 325 staff.
02. Financial support for
personal emuluments of 2495
Local authority staffs.
01.Highly mortivated 2532staff
02.Skilles and knowledge
improved by 10%
1
2 & 4Improving institutional
resources for servicedelivery
Maintinace and upgrading of
furniture equipments and
Vehicles
01. 50 Nos Chair & Table and 34
Nos Computers Supplied.
02. 22 Nos Vehicles Repaired.
Capacity of institution will
improved by 10%
2
Maintenance of Infratructrure
and facilities
01.25 building renovated (
libraries,Community centres and
sub offices)
02.10000 books purchased to
Libraries.
Learners& Reders capacity
incresed by 50%3
Road rehabilitation, Roadimprovement Construction of
new roads
18 Km roads Rehabilitated Provided Easy access 3
Provision of Drinking water ,
Improvenment of Community
based Organization
15 wells Condtructed
Better access to Drinking
water to 1000 families and
the Public Utility service
3
Head:-471-Department of Local Government
Development and
improvement ofinfratructure
4
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Programme:- 60
Project KRA Service Delivered Key Output Indicator Key Out Come Indicator
Serial No of SRA to
Which KRA
Contribute
Head:-471-Department of Local Government
Implementation of different
type of allternative energy
programmes
25 Nos community centres gotsolar elecric power
Provision of uninterupted
and continuous power
supply
3
Composing
Treatment,Capacity Building
34 Dumping grounds renovated,
in each Local Authority for
establishment of proper solid
waste Management.
Better Solid waste
Management practices
were sustained
3
4 Development of physical
assets
Providing grant to
development activities
01.1244 Community centres to
purchase periodical magazine.
02.125 Public Libraries to
Maintanance of capital assets.
03.132 Maternity & Child
Welfare centers to Purchase
Drugs & Nutritional food.
04.355 scavenging Programme
to Purchase of scavenging items.
Ensure community service
sustain4
Development and
improvement of
infratructure
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Sustain the
Human Resource
of service delivery
system
Maintenance of Human
Resurec to execution of Co-
operative Development
Departments services.
Personal Emoluments paid to 304 staff Human resources of Service
delivery system by 304 staff is
sustained 1
Improving
Institutional
resources for
service delivery
Repairing & Replacement of
Furniture, Equipments and
Building
25 tables, 25 chairs, 10 Almyra, 02
printers, 05 file cabinets, 02 Generator
and 02 computer sets purchased and
repairs of building
Capacity of the Institution
improved by 70%2
Auditing & Reporting Prepared 3000 annual Audit reports of Co-
operative Societies
Management Performance of the
Co-operative Sector improved
Inquiries & Disciplinary
procedures
Identification 80% of offence &
Malpractices
Best Management Practices
Arbitration Recovered 75% of due balances to the
societies
Disputes settled
Continuous advice and
guidance to Societies
47 MPCSs, 40 PDCSs, 53 Secondary
societies and 1874 other Primary Societies
received advice and guidance
Best Management Practices
Introducing efficientmonitoring System
Reduce wastages & misappropriation by20%
Service delivery improved
2
Serial No of SRA
which KRA
Contribute
Project Key Result Area Service Delivered Key out put indicator Key out come indicator
Head No : - 472 Department of Co-operative Development (NP)
Programme No : - 53 Co-operative Development
Streamlining
governance
structure and
Institutions
6
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Sustain the
Human Resource
of service delivery
system
Maintenance of Human
Resurec to execution of
PCTI
Personal Emoluments paid to 14 staff Human resources of Service
delivery system by 14 staff is
sustained1
Promoting
professionalism in
targeting and
prioritizing
Providing Co-operative
learning environment and
related assistance to coop
employees
Supporting to District Coop Council to
conduct 10 training programmes &
Exams to coop employees
Best Management Practices
2
Providing training
programme to Cooperative
Officers
Providing Training to 125 Co-operative
Development Officers, 100 other staff, &
employees of the societies to improve the
level of services delivered
Capacity of Human resource
increased
Providing resources &
services to the Co-
operatives, Govt.
Departments & other social
organization
Conducting 07 workshops to the Co-
operative & similar organizations
Best Management Practices
Programme No: - 53 Co-operative Development
Project : - 3 Provincial Co-operative Training Institute
Project Key Result Area Service Delivered Key out put indicator Key out come indicator
Serial No of
SRA which
KRA Contribute
3
Improving
Institutional
resources for
service delivery
2
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Sustain the
Human Resource
of service delivery
system
Maintenance of Human
Resurec to execution of
CLCMS
Personal Emoluments paid to 25 staff Human resources of Service
delivery system by 25 staff is
sustained 1
Capacity Building
for
implementation
Conducting Training
programmes to the
beneficiaries
Provided training to 500 Beneficiaries Enhanced skills and knowledge
of the Beneficiaries3
Reducing
heterogeneity and
vulnerability
Granting Micro Credit
Loan to the beneficiaries
500 Beneficiaries received credit facilities Standard of life improved
5
Programme No : - 53 Co-operative Development
4
Project : - 4 Center for Livelihood Credit Management Services(CLCMS)
Project Key Result Area Service Delivered Key out put indicator Key out come indicator
Serial No of SRA
which KRA
Contribute