North American Van LinesMoving Families into the Future

North American Van Lines

Established in 1933 Combined Revenues in Excess of $3 Billion Our Experienced Services Include:

InternationalDomestic/National Account

and Private TransfereeOffice and IndustrialLogistics

Mission Statement

To create customers for life by providing consistent, top-quality relocation services

worldwide

The North American System

World’s Largest Network With More Than 1,500 Locations in 36 Countries

More Than 800 in the United States and Canada Alone Our Agent Family is Thoroughly Trained and Certified in

the Home-to-Home® Process

Experienced International Staff and Packing Crews Highest Quality of Materials Used for Added Safety and

Protection Complete Communication Through Our International

Relocation Counselor’s Pro-active Approach Via the International MOVEmanagement System

Largest Worldwide Agent Network

The North American System

Worldwide Network

LuxembourgLuxembourg

SingaporeSingapore

AustraliaAustralia

FranceFrance

PolandPoland SwedenSweden

MalaysiaMalaysia

JapanJapan

HungaryHungary

RussiaRussia

PhilippinesPhilippines

SpainSpain

ThailandThailand

SouthAfricaSouthAfrica

RomaniaRomania

BelgiumBelgium BulgariaBulgaria CambodiaCambodia CanadaCanada ChinaChina CzechRepublic

CzechRepublic

GermanyGermany HongKongHongKong

IndiaIndia IndonesiaIndonesia

KenyaKenyaItaly Italy Korea(South) Korea

(South) LaosLaos

MexicoMexico MyanmarMyanmar NetherlandsNetherlands

United ArabEmirates

United ArabEmirates

UnitedKingdomUnited

KingdomUnitedStatesUnitedStates

VietnamVietnam ZimbabweZimbabwe

NewZealand

NewZealand

Commitment to Excellence

1st Van Line Forwarder to Obtain ISO 9002 Certification for Quality Processes and Services

1st International Relocation Company with Registered International Mover (RIM®) Certification

General Service Administration (GSA) Customer Satisfaction Index: 101.21%

The Allied Signal Award for Customer Service and Assistance for Relocating Employees

Technology Advantages

International MOVEmanagement System (IMS)

Online status Shipment Tracking System Personalized Extranet site capabilities Online document download

Technology AdvantagesNorth American International has created a uniquely comprehensive relocation

rate solution. The IMS system is the industry’s most comprehensive rate

optimizing, route-planning and service tool.

It maintains all client specifications and service requirements IMS allows worldwide communication directly from our terminal or yours The system holds 150,000 individual rate components, our volume dictates

the best possible pricing Options and transit times are provided IMS generates all documentation, and the system produces ONE invoice for

the entire relocation

Technology AdvantagesThe North American International Shipment Tracking System is available

to provide shipment tracking through the Internet. The Shipment

Tracking System allows corporate clients, our agent family and individual

transferees the ability to monitor the status of international relocations.

Real-time updates of shipment records and other shipment related information can be accessed 24 hours a day, seven days a week by visiting the North American Van Lines web site at www.navl.com.

This system is available through a log-in identification and password protected environment.

Recommendations for cost- and time- saving reports and/or formats are available upon request.

Shipment Tracking System

Customized Extranet Site

Private Sites Password protected Link From Agents Web Site Customized for Agent and Client Provides Employee Information:

Moving ChecklistFAQsImportant Contacts and InformationPacking InformationMove Policy InformationShipment Tracking Post-Move Survey

Customized Extranet Site

Personalized Relocation Services

Our Step-by-Step Guide to the Home-to-Home® Process

Advanced Pre-move Counseling Providing You Cost Containment Managing the Move Settling In Centralized Invoicing Quality Analysis and Review

Why

These steps are your assurance of the 100% solution - North American’s

Home-to-Home® Process System

Communication CycleIntroductory

Call

Fact-Finding

Confirmation

Call

In-Home

Pre-Move

Survey

Pre-Move

Information

Packet

Destination

Arrival

Call

Transit

Communication

Confirmation

Call

Pre-Move

Call

Pre-Delivery

Call

Delivery

Day Call

Post-Move

Follow-Up

Protection and Packing

Quality packing is the most important step in safely transporting your employees belongings. That’s why North American International’s professional packing crews are trained in the best packing techniques. And that’s why it’s so much easier and safer to have us pack for your employees.

Relocation Assistance

Destination Profiles (Over 80 Countries) Country Fact Sheets International Relocation Guide Destination Video Library Consulate Information Customs Clearance Information Language/Intercultural Training and Education “Putting Your Best Foot Forward” Book Series Worldwide Assistance Programs

Destination Profiles

Worldwide Advantage

Through our quality agent network, carriers and staff, we set the pace for the moving industry throughout the world.

We’ve been making marks of distinction for over a half century. North American International is the leader in worldwide moving.

At North American International THERE ARE NO LIMITS.