E-commerce role in our life

Done by: Noorah Mohammed 200903565Hessa Saleh 200903708

Content

• Introduction

• Types of e-commerce • Advantages of e-commerce

• Disadvantages of e-commerce

• The process of e-commerce • Payment systems

Introduction

• E-commerce definition

• The history of e-commerce

E-commerce definition

“the purchasing, selling, and exchanging of goods and

services over computer networks (such as the Internet)

through which transactions or terms of sale are performed

electronically”

It is . . .

(Ecommerce definition and types of e-commerce, 2011)

The history of e-commerce

E-commerce started basically in

1960s when . . .

Electronic Data Interchange (EDI) gave an opportunity for the

companies to interchange electronic

transactions

The development of Mosaic web-browser in 1992

This web-browser increased the possibility of electronic

commercial transaction because it enabled any

ordinary person to have an access to the web.

Many other developments occurred

which developed e-commerce, such as the

development of DSL and Red Hat Linux

In 2000, many American and Western Europe

companies introduced their services on the World Wide

Web.

Types of e-commerce

B2B

B2C C2C

Business Consumers

Business

Consumers

Business to Business (B2B)

• Business to business( B2B) refers to the online commerce that occurs when two organizations exchange products, services or information.

• Examples:

Dell website General Electric

Business to Consumer

• Business to Consumer (B2C): is the online exchange of products and services from the business to an individual consumer.

• Examples:

Consumer to Consumer• Consumer to Consumer(C2C) refers to the exchange process

that occurs between individual consumers over the internet and it might include third party, in another word, it happens when an individual post a product for sale and another individual buy it .

• Examples:

Advantages of e-commerce• Advantages for: – Individuals: • The ability to access 24 hours• Finding products easily and having more choices

– Organizations:• Less costs • Starting businesses easily • No geographical limitations, they can reach the customers in any place in the globe

Disadvantages of e-commerce

• Shipping takes time and costs more.

• The doubts of the security of online payments.

• No guarantee of product quality.

• Mechanical failures can cause unpredictable effects on the total

processes such as, viruses and hackers.

• Inability to feel the physical products such as, wearing the clothes,

sitting on the furniture and trying on and inspect the jewelry.

• Inability of selling food products.

• Inability of returning goods.

The process of e-commerceAttract customers

Advertising & marketing

They advertise their websites & products using

the social websites, e.g.(face book &

twitter) to attract a large number of

customers.

Interact with customers

Negotiation

It used mostly when customers

sell a product to a customer and they negotiate

about the price.

The process of e-commerceReact to customer

inquiry

Customer service Order tracking

Providing the customer with

details. EXP: order confirmation,

notification about the order shipping & reasons behind

any delays.

Providing the customer with

the information he needs such as delivery services & bill payment.

Shipment (product) sent

to the customer

The process of e-commerceHandle & manage

orders

Order capture Payment

The process of paying money through one of

the payment systems.

When the customer receive the acceptance

from the merchant.

The process of e-commerce

Payment systems Payment system Properties Drawbacks

Cash wide accept, convenient,

anonymity, no buyer transaction cost

__________

Online credit card payment,

Smart Cards

Faster, convenient Carders are criminals who use stolen credit

cards.

Internet payment systems

o Digital cash.

Accessible to people who don’t have credit card, easy & the most

secure.

No concerns on use in crime.

Checks Secure . Slow, less convenient

Payment systems

@Cash

Checks

Credit cards

Digital cash

References Advantages And Disadvantages Of E-commerce. (2010, March 10). Retrieved November 15, 2011, from Manjeet: http://www.manjeetss.com/articles/advantagesdisadvantagesecommerce.html

Advantages and Disadvantages of Ecommerce . (2010). Retrieved November 7, 2011, from eSalesTrack: http://www.esalestrack.com/blog/2008/09/advantages-and-disadvantages-of.html

Ecommerce definition and types of ecommerce. (2011). Retrieved November 8, 2011, from DigitSmith: http://www.digitsmith.com/ecommerce-definition.html

History of E-Commerce. (1999). Retrieved November 8, 2011, from internet: http://www.mapsofworld.com/referrals/internet/internet-history/history-of-e-commerce.html

Jin, S. (2005, April 27). Payment Systems for e-commerce. Retrieved November 15, 2011, from GMU: http://www.cs.gmu.edu/~menasce/ec512/presentations2005/Shengyu-PaymentSystems.pdf

Ralph, W. (2010, April 17). How to Attract Visitors to Your Website. Retrieved November 15, 2011, from Web-marketing today: http://www.wilsonweb.com/articles/attract.htm

Ryan, S. (2010, Febreuary 12). Fifthgear. Retrieved November 15, 2011, from DELIVERING RESULTS: http://www.infifthgear.com/

Do you have any questions???