Nonverbal style Written format Argumentative way Assertive manner
description
Transcript of Nonverbal style Written format Argumentative way Assertive manner
![Page 1: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/1.jpg)
PBM, PFN, PHT, PMK 1
1. Business employees who participate in group discussions should present their ideas and opinions in a(n)A. Nonverbal style
B. Written format
C. Argumentative way
D. Assertive manner
![Page 2: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/2.jpg)
PBM, PFN, PHT, PMK 2
2. What should an employee do if a customer calls asking for information that
the employee does not have?
A. offer to get the information and call backB. ask the customer to call back laterC. ask why the customer needs the
informationD. suggest that the customer call someone
else
![Page 3: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/3.jpg)
PBM, PFN, PHT, PMK 3
3. When providing legitimate responses to inquiries, it is usually best to begin by
A. being sympatheticB. restating the question
C. asking for more information
D. providing an answer
![Page 4: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/4.jpg)
PBM, PFN, PHT, PMK 4
1
D. assertive manner
![Page 5: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/5.jpg)
PBM, PFN, PHT, PMK 5
2
A. Offer to get the information and call back
![Page 6: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/6.jpg)
PBM, PFN, PHT, PMK 6
3
D. providing an answer
![Page 7: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/7.jpg)
PBM, PFN, PHT, PMK 7
4. A characteristic of an effective communicator is that he/she
A. Speaks in monotone
B. Commands attention
C. Sounds like a recording
D. Uses frequent mannerisms
![Page 8: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/8.jpg)
PBM, PFN, PHT, PMK 8
5. The human ability to listen to and process speech is
A. Slower than the average person talksB. The basis for the communication modelC. Four times as fast as people can talkD. Increased with active listening
![Page 9: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/9.jpg)
PBM, PFN, PHT, PMK 9
6. Ed had an idea for a group project that Tara said would not work. When
defending his idea to the group, Ed should focus on presenting the idea’s positive attributes in a(n) ____ way.
A. emotional
B. unbiased
C. cynical
D. understated
![Page 10: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/10.jpg)
PBM, PFN, PHT, PMK 10
4
B. commands attention
![Page 11: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/11.jpg)
PBM, PFN, PHT, PMK 11
5
C. Four times as fast as people can talk
![Page 12: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/12.jpg)
PBM, PFN, PHT, PMK 12
6
B. unbiased
![Page 13: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/13.jpg)
PBM, PFN, PHT, PMK 13
7. Listeners can support and encourage a speaker by
A. Looking around the room
B. Maintaining eye contact
C. Closing their eyes
D. Glancing at the clock
![Page 14: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/14.jpg)
PBM, PFN, PHT, PMK 14
8. Which of the following is a company resource that employees often analyze to
ascertain policies and procedures
A. training materials
B. sales reports
C. promotional brochures
D. research documents
![Page 15: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/15.jpg)
PBM, PFN, PHT, PMK 15
9. Written communication is not effective when readers must
A. Follow the writer’s logical train of thought
B. Work to understand what the communication
means
C.Find the information they need within the
communication
D. Spend a minimum amount of time reading the communication
![Page 16: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/16.jpg)
PBM, PFN, PHT, PMK 16
7
B. maintaining eye contact
![Page 17: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/17.jpg)
PBM, PFN, PHT, PMK 17
8
A. Training materials
![Page 18: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/18.jpg)
PBM, PFN, PHT, PMK 18
9
B. Work to understand what the
communication means
![Page 19: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/19.jpg)
PBM, PFN, PHT, PMK 19
10.Which of the following is an example of a product feature:
A. Inexpensive
B. Easy to repair
C. Soft material
D. Long-lasting
![Page 20: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/20.jpg)
PBM, PFN, PHT, PMK 20
11. Mr. Jones operates a small business serving several states. He needs to communicate with his customers but does not need an immediate response. The most economical method of delivering his messages would be through:
A. fax
B. business letters
C. email
D. telephone
![Page 21: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/21.jpg)
PBM, PFN, PHT, PMK 21
12. Which of the following is a reason why businesses write informational
messages:
A. To develop memos
B. To prepare letters
C. To sell products
D. To identify customers
![Page 22: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/22.jpg)
PBM, PFN, PHT, PMK 22
10
C. Soft material
![Page 23: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/23.jpg)
PBM, PFN, PHT, PMK 23
11
C. email
![Page 24: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/24.jpg)
PBM, PFN, PHT, PMK 24
12
C. To sell products
![Page 25: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/25.jpg)
PBM, PFN, PHT, PMK 25
13. Which of the following is an example of a written business inquiry?
A. A memo outlining an upcoming meeting agenda
B. an email requesting vendor pricing and discounts
C. a form describing an employee’s performance review
D. A report summarizing annual financial information
![Page 26: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/26.jpg)
PBM, PFN, PHT, PMK 26
14. A message from the company president to all employees concerning a change in
insurance coverage is a form of _____________ communication?
A. informal
B. staff
C. upward
D. lateral
![Page 27: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/27.jpg)
PBM, PFN, PHT, PMK 27
15. In planning a staff meeting for her department, Mara should
A. limit the number of times that each
participant speaks
B. Change the meeting date and time
C. forward a copy of the department
budget to all participants
D. provide a meeting agenda to review
![Page 28: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/28.jpg)
PBM, PFN, PHT, PMK 28
13
B. an email requesting vendor pricing and
discounts
![Page 29: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/29.jpg)
PBM, PFN, PHT, PMK 29
14
B. staff
![Page 30: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/30.jpg)
PBM, PFN, PHT, PMK 30
15
D. Provide a meeting agenda to
review
![Page 31: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/31.jpg)
PBM, PFN, PHT, PMK 31
16. The most positive words to use in selling are
A. customers’ names
B. brand names
C. credit terms
D. technical terms
![Page 32: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/32.jpg)
PBM, PFN, PHT, PMK 32
17. Why should employees act as if customers are their employers?
A. Customers pay employees’ bonuses
B. Employees would not have jobs if there
were no customers
C. Employees might work for the
customers in the future
D. Customers own the business
![Page 33: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/33.jpg)
PBM, PFN, PHT, PMK 33
18. Who is responsible for developing a business’s policies?
A. Salespeople
B. Customers
C. Suppliers
D. Managers
![Page 34: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/34.jpg)
PBM, PFN, PHT, PMK 34
16
A. Customers’ names
![Page 35: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/35.jpg)
PBM, PFN, PHT, PMK 35
17
B.Employees would not have
jobs if there were no customers
![Page 36: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/36.jpg)
PBM, PFN, PHT, PMK 36
18
D. Managers
![Page 37: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/37.jpg)
19. “I only buy the most expensive brands” is a statement that characterizes
the ____customer?
A. Slow/methodical
B. Disagreeable
C. Suspicious
D. Domineering/superior
PBM, PFN, PHT, PMK 37
![Page 38: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/38.jpg)
20. What should you do to determine whether a customer’s complaint is
justified?
A. Investigate the problem
B. Restate the complaint
C. Take immediate action
D. Ask a supervisor
PBM, PFN, PHT, PMK 38
![Page 39: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/39.jpg)
21. Which of the following would be considered an economic activity?
A. Buying gum
B. Eating breakfast
C. Brushing teeth
D. Going to class
PBM, PFN, PHT, PMK 39
![Page 40: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/40.jpg)
19
D. Domineering/superior
PBM, PFN, PHT, PMK 40
![Page 41: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/41.jpg)
20
A. Investigate the problem
PBM, PFN, PHT, PMK 41
![Page 42: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/42.jpg)
21
A. Buying gum
PBM, PFN, PHT, PMK 42
![Page 43: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/43.jpg)
22. When a manufacturer asks a business to collect information from customers
concerning how to improve a product, which type of utility is most likely to be affected?
A. Possession
B. Place
C. Time
D. Form
PBM, PFN, PHT, PMK 43
![Page 44: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/44.jpg)
23. Retailing takes place whenever goods are
A. Offered for sale
B. Exchanged for other goods
C. Sold to the ultimate consumer
D. Sold in a retail establishment
PBM, PFN, PHT, PMK 44
![Page 45: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/45.jpg)
24. In a market economy, the basic economic question of what to produce is answered by:
A. Strategic planners
B. Consumers
C. Custom
D. Trial and error
PBM, PFN, PHT, PMK 45
![Page 46: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/46.jpg)
22
D. Form
PBM, PFN, PHT, PMK 46
![Page 47: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/47.jpg)
23
C. Sold to the ultimate consumer
PBM, PFN, PHT, PMK 47
![Page 48: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/48.jpg)
24
B. Consumers
PBM, PFN, PHT, PMK 48
![Page 49: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/49.jpg)
25. In a private enterprise economic system, the interaction of supply and demand
primarily determines
A. Government control
B. Prices
C. Profits
D. competition
PBM, PFN, PHT, PMK 49
![Page 50: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/50.jpg)
26. The amount of money paid for raw materials and products sold is
called:
A. Net profit
B. Operating expense
C. Cost of goods
D. Gross profit
PBM, PFN, PHT, PMK 50
![Page 51: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/51.jpg)
27. Rivalry between two companies which offer dissimilar products is
called _____ competition.
A. Indirect
B. Direct
C. Price
D. Nonprice
PBM, PFN, PHT, PMK 51
![Page 52: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/52.jpg)
25
B. Prices
PBM, PFN, PHT, PMK 52
![Page 53: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/53.jpg)
26
C. Cost of goods
PBM, PFN, PHT, PMK 53
![Page 54: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/54.jpg)
27
A. Indirect
PBM, PFN, PHT, PMK 54
![Page 55: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/55.jpg)
PBM, PFN, PHT, PMK 55
BUSINESS ADMINISTRATION
CORE EXAM
PBM, PFN, PHT, PMK
![Page 56: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/56.jpg)
28. The amount and value of outputs produced from set amounts of resources are
known as
A. Objectives
B. Inputs
C. Productivity
D. Mass production
PBM, PFN, PHT, PMK 56
![Page 57: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/57.jpg)
29. A business deciding to hire an older man rather than a young woman for a sales position even though both have similar qualifications might be an example of:
A. Remedial action
B. Harassment
C. Team conflict
D. Discrimination
PBM, PFN, PHT, PMK 57
![Page 58: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/58.jpg)
30. Why is assessing strengths and weaknesses a difficult task?
A. It may reveal characteristics about ourselves that we don’t like.
B. It’s impossible to be modest when listing our strengths.
C. It’s an extremely time-consuming process.
D. It’s unrealistic to try to discover every strength and weakness.
PBM, PFN, PHT, PMK 58
![Page 59: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/59.jpg)
28
C. Productivity
PBM, PFN, PHT, PMK 59
![Page 60: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/60.jpg)
29
D. Discrimination
PBM, PFN, PHT, PMK 60
![Page 61: Nonverbal style Written format Argumentative way Assertive manner](https://reader035.fdocuments.us/reader035/viewer/2022062500/5681593b550346895dc6781f/html5/thumbnails/61.jpg)
30
A. It may reveal
characteristics about
ourselves that we don’t
like.
PBM, PFN, PHT, PMK 61