1. Nonverbal communication paralanguage extra language Body language Object language Environmentallanguage

• Vocal

Characteristic

+ Pitch

+ Volume

+ Rate

+ Vocal quality

+ Types of

vocal flow

+ Vocal

Interferences

+ Silence/ pauses

-Eye contact -Facial expressions - Gestures - Postures - Body movement - Touch /Hap tics/Tactile

Clothing

Jewellery/

Accessories

Make up

Per

Gift

Flowers

.

Setting

Conventional

Distance / Proxemic

Time / Chroxemic

- Lightning system

Color

Heart

2. Body language

-Eye contact (Phm T. T. Huong)

-Facial expressions(Pham T. T. Huong)

-Gestures (Vu Thi Hang)

-Postures (Vu Thi Hang)

-Touch/Haptics/Tactile (Vu Thi Hang)

3. Eye contact Presented by P.T.T. Huong 4. Look at these pictures. Discuss and answer the following questions: What could you say about them? Why do you think so? (Note that you can use the suggested words below to help you.)

Confused

Serious

Inviting

Wondering

Sexy

Shocked

Thoughtful

Surprised

Activity Activity Activity1 5. What could you say about them?Why do you think so? 6. What could you say about them?Why do you think so? 7. Confused 8. Inviting 9. Serious 10. Wondering 11. Sexy 12. Thoughtful 13. Shocked 14. Surprised 15.

Discussion in a group

What do you think in the following situations?

What kind of contact do you use if you are Vietnamese and compare with other cultures?

1. When you are being introduced, what kind of eye contact do you use?

In Vietnam:

In US:

Europe:..

2. Do employees avoid eye contact with your boss?

In VN:

In US:

3. Lack of eye contact means lack of respect or interest in conversations?

In VN:

In US:

Europe:

Activity Activity Activity1 16. Presented by P.T.T. Huong Facial expressions 17. WHAT ARE FACIAL EXPRESSIONS?

-- -Facial expressions are kind of nonverbal communication, dynamic features which communicate the speakers information, attitude, emotions, intentions, and even his/ her personality.

Facial expressions have some basic features :

Facial expressions are a form of nonverbal communication, and can be voluntary or involuntary.

Facial expressions are partly instinctive, partly taught and partly imitative.

Facial expressions are universal to all humans and communicate emotions faster, and often more informatively than anything else.

18. what can you say about their attitudes? happiness sadness surprise fear anger disgust Activity Activity Activity3 19.

• Who are more likely to force a smile

• • a.Disappointed people

• • b.Happy people

• • c.Hungry people

• In the English speaking countries,

• • a. Men are expected to conceal their feelings while woman are not

• • b. Both are expected to conceal their feelings

• • c. Both are allowed to show their feelings freely

• When talking in a business conversation, an Englishman usually

• • a. conceal his feeling by a cold face

• • b. keeps smiling

• • c. alters his facial expressions according to his feelings

+ Work in pairs + Complete the following questionnaire + Compare your answers with other pairs + Discuss cross-cultural similarities and differences Activity Activity Activity4 20. Read the following proverbs then do the tasks

The face of Christ is like all mens face ( Russian)

The fairest face , the falsest heart (Scottish)

Sweet-melon lips, bitter-melon heart.( Chinese)

Task 1: Comment on their meaning

Task 2: Do you agree with these proverbs

21.

• Why do you think so?

• Is your opinion same or different with other members in your group?

perplexedsuspicious confidentanxious indifferent angryfrightenedthoughtful disapprovingserioussadhappy A. B. C. D. E. F. H. I. G. 22. Further discussion

Do you have anyquestionsorcultural/ remindersto share with the whole class?

23. THANKS FOR YOUR ATTENTION