NON-TECHNICAL RFP RFP Clarification sought IGL Response … · 2018-08-14 · NON-TECHNICAL Bidder...

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NON-TECHNICAL Bidder 1 Seria l No. RFP Page No. Requirements as per tender Clarification sought IGL Response RFP Section Sub- Section Content in the RFP 4 109 Section VI Forms and Formats Form F-17 Annexure to Covering Letter Submitted by Bidders With Techno- Commercial Bid 1. Technical Solution Please provide template for filling up compliance to Scope of Work in Section V - Scope of Work Tender Condition Prevails 21 76/77 Scope of Work Section 2.3 System Administrat ion Tools The Service provider will ensure OEM participation in project for following operational aspects of the solution The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in the Bid. Refer Corrigendum #3 2 14 INVITATION FOR BIDS (IFB) 10.0 Bidder Evaluation Criteria In case bidder is authorized OEM Partner / System Integrator then bidder shall obtain certificate/undertakin g from the respective OEM to ensure back to back service support for period of ten (10) years and OEM should give confirmation to provide all necessary support to the authorized agency. Requesting you to consider and allow the same for a period for 3 years as that is the term of the project. Since it is a SAAS project -we request to allow for provision of upgrade to the latest service or offer an upgrade to the version of the Originally Ordered Cloud Service or designate a Successor Cloud Service. Request to please allow the Cloud provider to provide an upgrade or Successor Cloud Service during the duration of the GSP/BA Contract. Tender Condition Prevails

Transcript of NON-TECHNICAL RFP RFP Clarification sought IGL Response … · 2018-08-14 · NON-TECHNICAL Bidder...

Page 1: NON-TECHNICAL RFP RFP Clarification sought IGL Response … · 2018-08-14 · NON-TECHNICAL Bidder 1 Seria l No. RFP Page No. Requirements as per tender RFP Clarification sought IGL

NON-TECHNICAL

Bidder 1

Serial No.

RFP Page No.

Requirements as per tender

Clarification sought IGL Response RFP Section

Sub-Section

Content in the RFP

4 109 Section VI Forms and Formats

Form F-17

Annexure to Covering Letter Submitted by

Bidders With Techno-Commercial Bid 1. Technical Solution

Please provide template for filling up compliance

to Scope of Work in Section V - Scope of Work

Tender Condition Prevails

21 76/77 Scope of

Work

Section 2.3 System

Administration

Tools

The Service provider will ensure OEM participation in

project for following operational aspects of

the solution

The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in the Bid.

Refer Corrigendum #3

2 14 INVITATION FOR BIDS

(IFB)

10.0 Bidder Evaluation

Criteria

In case bidder is authorized OEM

Partner / System Integrator then bidder

shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of ten (10) years and OEM should give confirmation to provide all necessary

support to the authorized agency.

Requesting you to consider and allow the same for a period for 3

years as that is the term of the project.

Since it is a SAAS project -we request to allow for provision of upgrade to

the latest service or offer an upgrade to the version of the Originally Ordered

Cloud Service or designate a Successor

Cloud Service. Request to please allow the Cloud provider to provide an upgrade or Successor

Cloud Service during the duration of the GSP/BA

Contract.

Tender Condition Prevails

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3 14 INVITATION FOR BIDS

(IFB)

10.0 Bidder Evaluation

Criteria

Credentials of the bidder or its principal

or member company/firm /OEM will be considered

Technical BEC criteria, in case the

bidder is the authorized OEM

partner / System Integrator of the proposed GSP/BA

Platform.

In the case where Credentials of the OEM is taken by the bidder (to supplement the bidders

lack of experience) - will OEM have to provide a back to back guarantee of delivery on behalf of the Bidder -since OEM's credentials are being taken and used by the

bidder.

Refer Corrigendum #3

18 76/77 Scope of

Work

Section 2.3 System

Administration Tools

The Service provider will ensure OEM participation in

project for following operational aspects of

the solution

The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in the Bid.

Refer Corrigendum #3

19 40

SECTION - III

GENERAL CONDITION

S OF CONTRACT

(GCC)

6.0 Confidentia

lity All Points

Is there an NDA format that will be provided as

part of this Refer Corrigendum #3

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Bidder 2

Page Clause

Number Clause

Heading Clause Query IGL Response

50 29 LIMITATIO

N OF LIABILITY

Except in cases of wilful negligence or wilful misconduct, and in the case of

infringement, the Supplier shall not be liable to the Purchaser, whether in contract, tort, or otherwise, for any

indirect or consequential loss or damage, loss of use, loss of production, or loss of profits provided that this exclusion shall

not apply to any obligation of the Supplier to pay Price Reduction to the Purchaser

and the aggregate liability of the Supplier to the Purchaser, whether under the

Contract, in tort or otherwise, shall not exceed the total Contract Price, provided that this limitation shall not apply to the cost of repairing or replacing defective

equipment.

As we require our legal teams approval for this clause. Request if you could provide a definition of

"wilful negligence or wilful misconduct, infringement" with respect to the contractual scope

and the events/scenarios in which the same may be enforced

Tender Condition Prevails

100 Form F-10

DECLARATION (on Bidder‟s letter head)

Declaration of litigation cases

We will not be able to provide litigation details as it has client

confidential information and Bidder 2 is bound by such

confidentiality.

Request relaxation of this clause

Tender Condition Prevails

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14 10.0 (a) 3 Definition

of the Bidder

Credentials of the bidder or its principal or member company/firm /OEM will be

considered Technical BEC criteria, in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA

Platform.

Under the Definition of Bidder for 10.0 (a) the RFP mentions that

credentials of OEM can be used by any of the OEM‟s authorized

partner. There is no mention under what circumstances this definition of bidder and doesn‟t mention of

JV or consortium as per this clause.

In this case, any system

integrator(SI) who will not have any experience in developing and

implementing General Service Platform (GSP) /

Business Analytical (BA) Platform in Oil & Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single order of

minimum INR 4.31 crores can qualify for the BEC, as they can

simply show the credentials of the OEM. As this clause doesn‟t talk or

specify the conditions in which they can use the clause related to

OEM‟s credentials, any SI will qualify without forming any JV or consortium and can participate as a single bidder. That too a single

bidder who wouldn‟t have any experience and expertise required

for the GSP project of IGL.

Moreover, this particular clause is contrary to the key clauses

mentioned in 10.0 Financial on page 14 and 15, and nullifies most

of the clauses mention there

Refer Corrigendum

#3

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related to JV / Consortium.

We suggest that this clause be clarified further as per following

lines:

3 (a). Credentials of the bidder or its principal or member

company/firm will be considered Technical BEC criteria

3 (b). In case of consortium/JV

the credentials of the OEM will be considered as Technical BEC criteria, in case the OEM is

represented by sole authorized OEM partner / System Integrator of the proposed GSP/BA Platform of

such OEM, and the OEM is the prime bidder.

14 10.0 (a)

BIDDER EVALUATI

ON CRITERIA

(BEC)- Technical

The bidder should have completed project related to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil &

Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single order of minimum INR 4.31 crores /

USD 6,62,700 / EURO 5,39,100 during preceding 05 years from the date of bid

submission.

Will Client Completion Certificate and CEO/CFO certificate along

with Statutory Auditor certificate suffice as proof for BEC?

Tender Condition Prevails

14 10 (a, 3)

BIDDER EVALUATI

ON CRITERIA

1. Definition

of the Bidder

1. Credentials of the bidder or its principal or member company/firm /OEM will be

considered Technical BEC criteria, in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA

Platform. 2. Note: In case of 100% Indian subsidiary,

credentials of its principal shall be considered for evaluation.

Bidder 2 is a limited Liability firm, part of member firms of Bidder 2.

We don't have a parent and subsidiary relationship; hence,

wanted to clarify that only point (a.3) of clause 10 applies to us; while, the Note regarding 100%

Indian subsidiary doesn't apply to firms like us

Refer Corrigendum

#3

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16 11.0 (1.1)

GSP/BA project/si

milar solution

experience in the Oil and Gas or utility sector

(CGD/Electricity/Water)

Globally

Number of assignments completed with a single contract value greater than INR 4.31 Crores and assignment period of at-least 1

year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution.

The solution should have been implemented Enterprise wide and

integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered.

Can IGL evaluate the Bidder's credential only by the scope and

value of work completed and relax the project duration clause please?

Since different projects are executed on different timelines depending on the project/client

requirement and mandate

Tender Condition prevails

17 11.0 (2.1)

Quality of Team to

be engaged with IGL on this

assignment

All the team member profiles

Will IGL require that all team profiles proposed by the Bidder

should have been employed with the Bidder's organization for a

minimum period as on bid submission date?

Refer Corrigendum

#3

17 11 EVALUATI

ON OF BIDS

Team Profile

Can IGL evaluate the team members profiles by the number of project experiences and nature of

project experiences instead of years of experience?

Tender Condition Prevails

19 11, Table

3

EVALUATION OF BIDS

Presentation by the bidder: Methodology/Work

Plan/Understanding of Scope of Work (As per Annexure, F-

18)

In addition to the people profiles stated in QCBS, can other team

members (including subject matter experts join the presentation? As they will be integral part of the

project Is there a time duration specified

for the presentation? Will logistics like Video Conference

be available for global team members to of the Bidder's

Team members who will be a part

of project shall be

available at the time of

presentation

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organization to participate?

91 & 92

Form F – 3 A and

Form F – 3 B

Forms (Financial

Status)

Bidder must fill forms F – 3 A and Form F – 3 B

Since the details required in F – 3 A and Form F – 3 B are the same as

that in Form F- 13 (FORMAT FOR STATUTORY AUDITOR‟S/ CHARTERED

ACCOUNTANT). Request if bidders can only submit Form F-13 and not

form F – 3 A and F – 3 B

Tender Condition Prevails

106

FORM F-15 & CA

certificate

Response Format

for QCBS Evaluation Criteria

no. 1 (1.1) &

CERTIFICATE FROM PRACTICI

NG CHARTER

ED ACCOUNTANT OR

AN APPROVE

D STATUTO

RY AUDITOR OF THE FIRM

Format for providing details of the creds

In certain cases of creds, our strict NDA clauses doesn't permit us to provide client name and contact

reference. While keeping the client name and references

confidential, we can provide rest of the requisite details with our

CEO/CFO and CA certificates. Will IGL accept such certificates?

Moreover due to the confidential nature of such information, we request that such documents

would only be reviewed by IGL and not any third party.

Tender Condition Prevails

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- - - -

Will a third party be involved in reviewing/evaluating bidding

documents and information? Bidder 2 legal team mandates to not share confidential information

(such as firm financials etc. ) with third parties.

In the even that bid documents be

evaluated by a third party, we request that certain documents such as financials, legal etc. be

only reviewed by IGL How does IGL plan to protect the interest of the Bidder by keeping Bidder's information confidential?

- - - -

Will IGL engage any third party during project implementation

phase for monitoring and reporting etc.

No

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Bidder 3

S.No.

RFP Document Reference(s) (Section &

Page Number(s))

Content of RFP requiring Clarification(s)

Points of clarification IGL

Response

1 10.0 BIDDER EVALUATION

CRITERIA (BEC)

The bidder should have completed project related to

General Service Platform (GSP) /

Business Analytical (BA) Platform in Oil & Gas

/ Utility Management System (Electricity / Water / Gas

Distribution) in a single order of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during preceding 05 years from

the date of bid submission.

We request IGL to consider any application development/ implementation related project in any Government and PSU under BEC and amend

the clause as following: The bidder should have completed project

related to General Service Platform (GSP) / Business Analytical (BA)

Platform / Application development/ Software

implementation in Oil & Gas / Utility Management System (Electricity / Water

/ Gas Distribution)/ PSU/ Government in a single order

of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during preceding 05 years from

the date of bid submission.

Tender Condition prevails

2 11.0

EVALUATION OF BIDS

Quality of bidder experience in GSP/BA/similar assignments

We understand that the Credentials of the bidder or its principal or member company/firm /OEM will be considered for evaluation of Bids,

in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA

Platform.

Refer Corrigendum

#3

3 11.0

EVALUATION OF BIDS

Number of assignments completed with a single

contract value greater than INR 4.31 Crores and

assignment period of at-least 1 year for GSP/ BA (Business

ANALYTICAL)/ similar end-to-end solution. The solution

should have been implemented

We request IGL to consider any application development/ implementation related project in

any Government and PSU.

Tender Condition prevails

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Enterprise wide and integrated with heterogeneous source

systems such as HES/SCADA/GIS/ ERP/BA tools

among others for business analytics. Assignments in last

eight years (from date of submission of bid) will be

considered.

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Bidder 4

Sl No.

Document Clause no / page No Clause Query IGL Response

1 Tender Doc 34.2 ( Vi) Page -34

Price bid will be evaluated as per applicable taxes and duties as on date of Priced

bid opening.

It is requested to change this clause. Price bid should be

evaluated excluding taxes and duties.

Tender Condition Prevails.

3 Tender Doc Page 15 SOR clearly describing the

scope of work

Its is requested as evidence for BEC qualification any of following

is accepted Purchase Order , Signed Scope of Work , Signed UAT , Client Completion letter , Client

email confirming scope and completion

In industry typically BA/BI is part

of larger project or done in multiple phases . Also most of advance project are done for

overseas customers typically don't issue separate order and its part

of MSA services

Tender Condition Prevails

4 Tender Doc Page 16

GSP/BA project/similar solution experience in the Oil and Gas or utility sector (CGD/Electricity/Water) Globally

Please confirm , we understand 'Global' includes India experiences

Yes, the understanding

is right

5 Tender Doc Page 17 Quality of Leadership Team to be engaged with IGL in this assignment.( As per annexure F-16)

We request tentative Profile at bidding stage and At actual project execution same or better profile will be provided by bidders , please confirm

Tender Condition Prevails.

6 Tender Doc Page 64 16.0 TERMS OF PAYMENTS

Bidder suggest following changes to payments a. Supply & Services Payment to be separate taxation rates /

Tender Condition Prevails.

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payment milestones b. SW / HW payment term will be 100% at Provisioning for HW/SW licenses / compute for IGL c. Services Payment term as following (Year 1) Deployment of Manpower 10% AS-IS- Successful understanding of IGL business, functions, processes and data systems. 25% KPI-Successfully defining KPIs, matrix, data/system modules and reports. 25% PROTOTYPE/DEVELOPMENT- Successfully building a GSP prototype on selected 20-30% of IGL provided data. - 25% DEPLOYMENT/PRODUCTION - 15% Year 2 / 3 - Services payment terms AS-IS- Successful understanding of functions, process and data systems 25% KPI-Successfully defining KPIs, matrix, data/system modules and reports 25% PROTOTYPE/DEVELOPMENT- Successfully building a GSP prototype on selected 20-30% of IGL provided data in respect to specific module (mentioned from 2.1 to 2.10) 25% DEPLOYMENT/PRODUCTION - Successful implementation of GSP prototype on complete 100% data for specific module (mentioned

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from 2.1 to 2.10) - 25%

7 Tender Doc Page 66

Payment for Operation & Maintenance Support and

Cloud hosting charges (Refer SOR) shall be made

on Quarterly basis on submission of invoice and relevant documents, duly certified by Engineer In-

Charge.

All HW / SW - ATS & AMC payment as yearly advance , OEMs don't have Quarterly payment models

for HW/SW

Tender Condition Prevails.

8 Tender Doc Page 67

For operations and maintenance period, single

instance of failure in providing different kind of

support will call for following penalty :

Bidder proposes target achievement % of each severity level instead of at each instance

penalty computation. Single instance base penalty is not

industry practice or operationally practical

Sev 1 - 99% , Sev 2 - 95% , Sev 3 -

90% , Sev 4 - 90%

Tender Condition Prevails.

9 Tender Doc Page 103

Form F-14 FORMAT FOR CERTIFICATE

FROM STATUTORY AUDITOR FOR DETAILS OF SIMILAR

GOODS/ WORK/ SERVICES SUPPLIED/ DONE DURING

PAST 5 YEARS

It will not be possible to get statutory auditor certificate as

nature of Auditor services do not include such verification -

certifications.

We can submit company authorized signatory signed

document duly notarized for this submission

Certified Chartered

Accountant or Statutory Auditor

certificate shall be

provided.

10 Tender Doc Page 106 CEO/CFO of the bidder

Bidder request to document signed by Authorized signatory

considered for bids documentation.

Its standard industry practice and

Tender Condition Prevails.

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required Power of Attorney will be provided along with bid

11 Tender Doc

Pre Bid Date

Bidder request for reschedule of pre bid date by 1 week or additional pre bid meeting arranged to enable critical clarifications are raised /

responded before submissions

Its very short time for such large tender scope can be reviewed by all stakeholders and all pre bid clarifications submitted in such

short notice

Tender Condition Prevails.

12 Tender Doc

Bid Submission Date

Bidder request to extended bid submission date by 5-6 weeks so

parties have 4 weeks time after all clarifications to finalize solution /

partners / commercial bids

Already extended

42 Tender Doc 32

Any other condition specifically mentioned in

the tender documents elsewhere that non-

compliance of the clause lead to rejection of the bid

For ease of compliance tracking, it would be better if you provide a compliance matrix template that

should be filled up?

Tender Condition Prevails.

43 Tender Doc 109

Annexure to Covering Letter Submitted by Bidders With

Techno-Commercial Bid 1. Technical Solution

Please provide template for filling up compliance to Scope of Work in

Section V - Scope of Work

Tender Condition Prevails.

45 Tender Doc 14 In case bidder is authorized

OEM Partner / System Integrator then bidder shall

Requesting you to consider and allow the same for a period for 3 years as that is the term of the

Tender condition prevails

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obtain certificate/undertaking

from the respective OEM to ensure back to back service

support for period of ten (10) years and OEM should

give confirmation to provide all necessary

support to the authorized agency.

project.

Since it is a SAAS project -we request to allow for provision of upgrade to the latest service or

offer an upgrade to the version of the Originally Ordered Cloud

Service or designate a Successor Cloud Service. Request to please

allow the Cloud provider to provide an upgrade or Successor Cloud Service during the duration

of the GSP/BA Contract.

51 Tender Doc 73 Functional Requirements,

Architecture & Methodology

Please confirm whether it is mandatory to comply to each of the requirements and clauses of

section 2.0?

Tender condition prevails

60 Tender Doc 76/77

The Service provider will ensure OEM participation in

project for following operational aspects of the

solution …..

The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in the

Bid.

Tender condition prevails

63 Tender Doc

General What are the business objectives that IGL wants to meet through

this program?

Tender Condition Prevails.

4 Tender Doc Page 65 Terms of Payments - Year 2

We request IGL to kindly pay the SI for the infrastructure and

application hosting on a monthly basis.

Tender Condition Prevails.

16 Tender Doc Page 14

The bidder should have completed project related

to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil & Gas /

We understand bidder can provide Project wherein GSP / BI similar

work is part larger transformation order to bidder , Pls confirm

Tender Conditions

prevails

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Utility Management System (Electricity / Water / Gas Distribution) in a single

order of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during

preceding 05 years from the date of bid submission

17 Tender Doc Page 14

Credentials of the bidder or its principal or member

company/firm /OEM will be considered Technical BEC criteria, in case the bidder

is the authorized OEM partner / System Integrator

of the proposed GSP/BA Platform

We request IGL to review this clause as current language reads ... any company with / without

experience or even in IT business can participate in tender. This will

contradictory to purpose of BEC section to ensure party have

similar experience. We request IGL to only allow 'bidder own

credentials' for purpose of qualification

Refer Corrigendum

# 3

18 Tender Doc Page 14

The bidder should have completed project related

to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil & Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single

order of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during

preceding 05 years from the date of bid submission.

We find Technical experiencedon't ask any IT Industry certifications / standard credentials from bidders.

Proposed project is complex and

requires bidder have long experience in IT industry with

required Quality / Security certifications

We request IGL to include in

a. Technical BEC CMMi Level 5 ,

ISO 27001 as requirement b. At least 15 year in IT industry

work in India

Tender Conditions

prevails

1 Tender Doc Clause 4: Duration of Contract / Page 10

4.1 Rates will be firm and fixed during the contract period as described below

4.1 Subject to the cost escalation provision agreed by the parties,

Rates will be firm and fixed during

Tender Condition Prevails

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the contract period as described below

2 Tender Doc

Clause 10: BIDDER EVALUATION CRITERIA (BEC)/IFB -Section I:

Page 14

2. In case bidder is authorized OEM Partner /

System Integrator then bidder shall obtain

certificate/undertaking from the respective OEM to ensure back to back service

support for period of ten (10) years and OEM should

give confirmation to provide all necessary

support to the authorized agency.

2. In case bidder is authorized OEM Partner / System Integrator

then bidder shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of five (5) years and OEM should give

confirmation to provide all necessary support to the

authorized agency.

"SW industry have short cycle of product reference typically OEMs

have firm support period of around 3-5 years any period more

than this will be only if OEM particular product have 10 year

support period. As SI we can push for 5 year period however beyond

5 is not industry norms "

Tender Condition Prevails

3 Tender Doc

Clause 12: General/IFB- Section I

Page 20

12.1 Purchaser (IGL) reserves the right to

increase or decrease the scope of work of bidders before or after award of

work

12.1 Purchaser (IGL) reserves the right to increase or decrease the scope of work of bidders before award of work. After award of

work, purchaser cannot decrease the work.

In case of increase on work, suitable adjustments shall be done in the contract price and delivery

schedule through change order process and contract shall accordingly be amended

Tender Condition Prevails

4 Tender Doc Clause 3:One Bid Per Bidder/ITB- Section II

3.1 Each bidder shall submit only one bid. A bidder who submits or participates in

3.1 Each bidder shall submit only one bid. A bidder who submits or participates in more than one bid

Tender Condition Prevails

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Page 20 more than one bid will be disqualified. If bid of companies which is

managed & controlled by same group of individual

(common owners / proprietor, common partner/ common

directors), the participation in a particular tender by

more than one such bidder will not be allowed and bids

will be disqualified.

will be disqualified. If bid of companies which is managed &

controlled by same group of individual (common owners / proprietor, common partner/

common directors), the participation in a particular tender by more than one such bidder will

not be allowed and bids will be disqualified.

3.2 Also, if this fact is known at a later stage during bid evaluation or even after finalization of contract, the award will be made null and void and appropriate action including forfeiting of security deposit in any form and putting the firms on holiday list will be taken.

3.2 Also, if this fact is known at a later stage during bid evaluation or even after finalization of contract, the award will be made null and void and appropriate action including forfeiting of security deposit in any form.

5 Tender Doc

Clause 13:Bid Prices /ITB- Section II/Clause 34.3.2: Commercial Bid

Evaluation Criteria/ITB-Section -II

Page 25/34

(a) Cost of all services required as per scope of

work. Unit rates shall also include all taxes & duties excluding Goods & Service

Tax (GST).

(a) Cost of all services required as per scope of work. Unit rates shall

also exclude all taxes & duties including Goods & Service Tax

(GST).

Tender Condition Prevails

13.3 All taxes, duties, other statutory levies and rate thereof shall be included in the quoted prices.

13.3 All taxes, duties, other statutory levies and rate thereof shall be excluded in the quoted prices.

Bidder shall be reimbursed for payment of any statutory duty/tax/levy including interest and/or new taxes or an increase in

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the rates of existing taxes or any other sum, if any payable in respect of any sales tax and/or any other state or central levy. This will apply retrospectively, if so applicable upon Bidder.

6 Tender Doc

Clause 14:Rate and Price Variation /ITB-

Section II

Page 25

14.1 Rates will be firm and fixed during the contract period as described below

14.1 Subject to the cost escalation provision agreed by the parties,

Rates will be firm and fixed during the contract period as described

below

Tender Condition Prevails 14.2 It is no price variation

contract.

7 Tender Doc

Clause 18:Bid Security /ITB- Section II

Page 26-27

18.5 Unsuccessful bidders‟ bid security shall be

discharged or returned as promptly as possible, but not later than thirty (30)

days after the expiration of the period of validity of the

bank guarantee and any extension if required by the

Purchaser.

18.5 Unsuccessful bidders‟ bid security shall be discharged or

returned as promptly as possible, but not later than thirty (30) days after the expiration of the period of validity of the bank guarantee.

Tender Condition Prevails

18.6 The successful Bidder‟s bid security will be discharged upon such Bidder accepting the award, and furnishing the performance security.

18.6 The successful Bidder‟s bid security will be discharged upon such Bidder signing the mutually agreed contract, and furnishing the performance security.

18.7 The bid security may be forfeited:

18.7 The bid security may be forfeited:

(a) if a Bidder: (a) if a Bidder:

(i) Withdraws its bid during the period of bid validity specified by the Bidder including extensions if any granted, or

(i) Withdraws its bid during the period of bid validity specified by the Bidder including extensions if any granted, or

(ii) Does not accept the correction of errors; or

(ii) or

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(b) In the case of a successful Bidder, if such Bidder fails

(b) In the case of a successful Bidder, if such Bidder fails

(i) to accept the award (i) to sign the mutually agreed contract

(ii) to furnish Contract cum Equipment Performance Bank Guarantee in accordance with tender.

(ii) to furnish Contract cum Equipment Performance Bank Guarantee in accordance with tender.

8 Tender Doc

Clause 23:Preparation of Bids /ITB- Section II

Page 28-29

(xvi) Information regarding any current litigation in

which the bidder is involved in Form F-11.

Bidder can provide a Litigation certificate which will confirm that to the best of bidder‟s knowledge there are no litigation with any

Govt. Dept. which may adversely affect bidder‟s performance of

obligations under the engagement resulting from this RFP.

"It is not possible to provide the list of entire pending litigations"

Tender Condition Prevails

9 Tender Doc

Clause 32 :Opening of Price Bid /ITB-

Section II

Page 32-33

32.3 (iii) In cases where a different summary price schedule and separate

individual price schedules are provided to be filled in

and if there is a discrepancy between the amount in the summary schedule and the summation arrived at by

adding the individual schedules the higher of the two will be taken for the

purposes of bid evaluation, while the lower of the two will be taken for the award

if selected. If the Bidder does not accept the

provisions of this clause, its

32.3 (iii) In cases where a different summary price schedule

and separate individual price schedules are provided to be filled

in and if there is a discrepancy between the amount in the summary schedule and the

summation arrived at by adding the individual schedules the higher

of the two will be taken for the purposes of bid evaluation, while the lower of the two will be taken for the award if selected. If the

Bidder does not accept the provisions of this clause, its bid

will be rejected.

Tender Condition Prevails

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bid will be rejected, and its bid security shall be

forfeited.

10 Tender Doc

Clause 36 : Post Qualification /ITB-

Section II

Page 35

36.4 Failure of the successful bidder to accept the correction of the errors as specified herein OR to

sign the contract OR wilful violation of the bid process shall constitute sufficient grounds for the annulment of the award and forfeiture of the bid security, in which

event IGL may choose to award the work to the next

highest scoring bidder or call for fresh bids

36.4 Failure of the successful bidder to to sign the mutually

agreed contract OR to submit the PBG (if applicable) shall

constitute sufficient grounds for the annulment of the award and forfeiture of the bid security, in which event IGL may choose to

award the work to the next highest scoring bidder or call for

fresh bids

Tender Condition Prevails

11 Tender Doc

Clause 37 : PURCHASER‟S RIGHT TO VARY QUANTITIES

Page 35

37.1 The Purchaser reserves the right at the time of

contract award or during execution, to increase or decrease the quantity of

goods and services originally specified in the Schedule of Rates without any change in unit price or other terms and conditions.

37.1 The Purchaser reserves the right at the time of contract

award or during execution, to increase or decrease the quantity of goods and services originally

specified in the Schedule of Rates without any change in unit price or other terms and conditions.

Tender Condition Prevails

Notwithstanding anything stated above, After award of work and during project execution, purchaser cannot decrease the quantity of goods.

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In case of increase on work, suitable adjustments shall be done in the contract price and delivery schedule through change order process and contract shall accordingly be amended

12 Tender Doc

Clause 39 : Notification of Award

Page : 35-36

39.3 The bidder shall promptly, but not later than Seven (7) days of

notification of award shall furnish its acceptance of notification of award and submit the Contract-Cum-Equipment Performance

Bank guarantee pursuant to ITB Clause.

39.3 The bidder shall promptly, but not later than fifteen (15)

days of notification of award shall furnish its acceptance of

notification of award and submit the Contract-Cum-Equipment Performance Bank guarantee

pursuant to ITB Clause.

Tender Condition Prevails

13 Tender Doc

Clause 40 : CONTRACT CUM EQUIPMENT

PERFORMANCE BANK GUARANTEE /ITB-

Section II

Page : 36

40.1 Bidder shall furnish the Contract Cum Equipment

Performance Bank Guarantee (CPBG) in

accordance with the bid document, in the Format

provided in the bid document. The bank

guarantee shall be in the same currency of Letter of

award / Contract.

We request IGL consider wavier of PBG requirement , vendor

payments are after milestone completion accordingly risk / exposure of IGL is nil and its

vendor already incurring costs in advance for completion

Tender Condition Prevails

14 Tender Doc

Clause 41: Contractor to Indemnify the

Owner :

Page 36

(c) will declare a firm ineligible, either

indefinitely or for a stated period of time, to be

awarded a Bank-financed contract if it at any time determines that the firm has engaged in corrupt or

fraudulent practices in competing for, or in

executing, a Bank financed

Tender Condition Prevails

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contract.

15 Tender Doc

Clause 6: Confidentiality /GCC-

Section III

Page 40-41

6.1 The Supplier cannot, without agreement of the

Purchaser, disclose nor enable third parties to

benefit from the documents drawn up in the course of his obligations under the Agreement or information

received from the Purchaser / Engineer/

Inspector.

6.1 Either Party cannot, without agreement of the other party,

disclose nor enable third parties to benefit from the documents drawn up in the course of his obligations

under the Agreement or information received from the

other party.

Tender Condition Prevails

6.2 Further, Supplier is not allowed to publish copy or transmit to third parties the documents that are transmitted to him by Purchaser or Consultant or Engineer or Inspector. The Purchaser or Consultant retains the right to claim damages from the supplier in the case where these documents have been used without such written consent.

6.2 Further, either party is not allowed to publish copy or transmit to third parties the documents that are transmitted to such party by the other party. Either party retains the right to claim damages from the other party in the case where these documents have been used without such written consent.

6.3 However, these obligations do not apply to documents for which it can be demonstrated that

Every piece of Confidential information should be designated or marked as 'confidential' by the Disclosing Party at the time of disclosure of such information to the Receiving Party or where disclosed orally being confirmed in writing by the Disclosing Party within five days of such oral disclosure.

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Such documents were already public before these were communicated to the other party, or have become public since without any fault or negligence of the party concerned, or

6.3 However, these obligations do not apply to documents for which it can be demonstrated that

• Such documents were already in its possession without having obtained them directly or indirectly from the other party, or

Such documents were already public before these were communicated to the other party, or have become public since without any fault or negligence of the party concerned, or

• Such documents were obtained from an independent source that had neither direct nor indirect secrecy commitment to the other party.

• Such documents were already in its possession without having obtained them directly or indirectly from the other party, or

• Such documents were obtained from an independent source that had neither direct nor indirect secrecy commitment to the other party.

is independently developed by the receiving party without the use of confidential Information and without the participation of individuals who have had access to confidential information;

is required to be provided under any law, or process of law duly executed.

The confidential information shall survive for a period of 2 years after the expiry or termination of the agreement.

16 Tender Doc Clause 8: Patent Rights

/GCC-Section III 8.1 The Supplier shall alone bear the liability and costs

8.1 The Supplier shall alone bear the liability and costs of any

Tender Condition

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Page 41-42

of any prejudicial consequence of any

infringement of all or part of the patents, industrial trademarks, designs and models relating to the Goods. Therefore, the Supplier shall make the arrangements at his own expense with the holders

and pay the royalties, obtain the necessary

licenses and authorizations, failing which he agrees to modify the Goods to the

extent needed to avoid any such infringement.

prejudicial consequence of any infringement of all or part of the

third party patents, industrial trademarks, designs and models

relating to the Goods. Therefore, the Supplier shall make the

arrangements at his own expense with the holders and pay the

royalties, obtain the necessary licenses and authorizations, failing

which he agrees to modify the Goods to the extent needed to avoid any such infringement.

Prevails

8.2 In case of legal action or proceedings for infringement against the Owner, the Supplier undertakes to:

8.2 In case of legal action or proceedings for infringement against the Owner, the Supplier undertakes to:

• Stand up for the Owner in the defence of his rights and interests;

• Stand up for the Owner in the defence of his rights and interests;

• Save Purchaser harmless of any legal, financial and other consequences as may result to him from the legal action or proceedings;

• Save Purchaser harmless of any legal, financial and other consequences as may result to him from the legal action or proceedings;

• Bear all the damages and interests as may be due to the holders of the patents, industrial trademarks, designs and models, in principal, costs and interests;

• Bear all the damages as may be due to the holders of the patents, industrial trademarks, designs and models, in principal, costs;

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• Reimburse to the Purchaser, at the Purchaser‟s first request, the costs of any nature whatsoever, including the fees of lawyers, experts and technical advisers, etc. incurred due to or on the occasion of the legal action or proceedings;

• Reimburse to the Purchaser, at the Purchaser‟s first request, the costs of any nature whatsoever, incurred due to or on the occasion of the legal action or proceedings;

To modify if need to be and without delay, the incriminated Goods / equipment, or have it replaced, free of charge, by equivalent Goods / equipment free of any infringement. Supplier alone shall bear all the costs, risks and liability that result thereof including the costs of dismantling, erecting, adapting or modifying such Goods/ equipment and starting up, etc.

Purchaser shall not be entitled to seek any indemnification from the bidder unless Purchaser provides the bidder with (i) prompt written notice of any claim, demand or action for which Purchaser is seeking or may seek indemnification hereunder and gives the bidder the right to have sole control over the defense and settlement negotiations; (ii) does not make any statement or admission in relation to such claim which may prejudicially affect the chances of settlement or defense of such claim; (iii) reasonably cooperate with the bidder in assisting the defense of the claim and in the negotiations or settlements of any such claim, demand or action by providing all assistance and information to perform the above obligations; and (iv) allow the bidder, at its own expense, exclusively defend such litigation, negotiations and settlements with counsel of its own choosing.

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8.3 In case of legal action or proceedings for infringement brought against the Purchaser, the Supplier has the right to participate in the Owner's defence. Any transaction with the third party in such cases shall be discussed and jointly agreed by the parties, wherever feasible.

Bidder shall have no obligations with respect to any Infringement Claims to the extent that the Infringement Claim arises or results from: (i) Bidder’s compliance with Purchaser’s specific technical designs or instructions (except where Bidder knew or should have known that such compliance was likely to result in an Infringement Claim and Bidder did not inform Purchaser of the same); (ii) inclusion in a Deliverable of any content or other materials provided by Purchaser and the infringement relates to or arises from such Purchaser materials or provided material; (iii) modification of a Deliverable after delivery by Bidder to Purchaser if such modification was not made by or on behalf of the Bidder; (iv) operation or use of some or all of the Deliverable in combination with products, information, specification, instructions, data, materials not provided by Bidder; or (v) use of the Deliverables for any purposes for which the same have not been designed or developed or other than in accordance with any applicable specifications or documentation provided under the applicable Statement of Work by the Bidder ; or (v) use of a superseded release of some or all

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of the Deliverables or Purchaser’s failure to use any modification of the Deliverable furnished under this Agreement including, but not limited to, corrections, fixes, or enhancements made available by the Bidder .

8.4 The modifications to be brought to the Goods must have the prior consent of the Purchaser. This consent cannot in any way lessen the obligations of the Supplier that result from the present article, also in cases when new legal action or proceedings are initiated following the modifications that were made.

To modify if need to be and without delay, the incriminated Goods / equipment, or have it replaced, free of charge, by equivalent Goods / equipment free of any infringement. Supplier alone shall bear all the costs, and liability that result thereof including the costs of adapting or modifying such Goods/ equipment and starting up, etc.

If such measures do not achieve the desired result and if the infringement is established by a final decision of the courts or a judicial or extrajudicial settlement, the Bidder shall refund the Purchaser the fees effectively paid for that Deliverable by the Purchaser subject to depreciation for the period of Use, on a straight line depreciation over a 5 year period basis. The foregoing provides for the entire liability of the Bidder and the exclusive remedy of the Purchaser in matters related to infringement of third party intellectual property rights.

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8.3 In case of legal action or proceedings for infringement brought against the Purchaser, the Supplier has the right to participate in the Owner's defence. Any transaction with the third party in such cases shall be discussed and jointly agreed by the parties, wherever feasible.

8.4 The modifications to be brought to the Goods must have the prior consent of the Purchaser.

8.5 The Purchaser warrants that all software, information, data, materials and other assistance provided by it under this proposal shall not infringe any intellectual property rights of third parties, and agrees that it shall at all times indemnify and hold Bidder harmless from any loss, claim, damages, costs, expenses, including Attorney‟s fees, which may be incurred as a result of any action or claim that may be made or initiated against it by any third parties alleging infringement of their rights.

17 Tender Doc

Clause 12: Insurance in India /GCC-Section III

Page 43-44

The provisions are given

Specific observation will be shared with IGL next week typically SW industry insurance may not have one to one mapping as per IGL

provision

Tender Conditions

Prevail

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18 Tender Doc

Clause 12.2: Damage to property or to any person or any third

party : /GCC-Section III

Page 44

15.2.1 CONTRACTOR shall be responsible for making good to the satisfaction of the OWNER any loss or any damage to structures and

properties belonging to the OWNER or being executed

or procured or being procured by the OWNER or of other agencies with in the premises of all the WORK of the OWNER, if

such loss or damage is due to fault and/or the

negligence or wilful acts or omission of the

CONTRACTOR, his employees, agents,

representatives or SUB-CONTRACTORS.

15.2.1 CONTRACTOR shall be responsible for making good any loss or any damage to structures and properties belonging to the

OWNER or being executed or procured or being procured by the OWNER or of other agencies with

in the premises of all the WORK of the OWNER, if such loss or damage

is due to wilful misconduct or gross negligence of the

CONTRACTOR, his employees, agents, representatives or SUB-

CONTRACTORS.

Tender Condition Prevails

19 Tender Doc

15.2.2 The CONTRACTOR shall take sufficient care in

moving his plants, equipment(s) and materials from one place to another so that they do not cause any damage to any person or to the property of the OWNER or any third party including overhead and

underground cables and in the event of any damage

resulting to the property of the OWNER or of a third

party during the movement of the aforesaid plant,

equipment or materials the cost of such damages

15.2.2 The CONTRACTOR shall take sufficient care in moving his

plants, equipment(s) and materials from one place to

another so that they do not cause any damage to any person or to

the property of the OWNER or any third party including overhead and

underground cables and in the event of any damage resulting to

the property of the OWNER or of a third party during the movement of the aforesaid plant, equipment

or materials the cost of such damages shall be borne by the

CONTRACTOR. Third party liability risk shall be Rupees One lakh for

single accident and limited to

Tender Condition Prevails

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including eventual loss of production, operation or services in any plant or

establishment as estimated by the OWNER or

ascertained or demanded by the third party shall be

borne by the CONTRACTOR. Third party liability risk shall be Rupees One lakh for single accident and limited to Rupees Ten

lakhs.

Rupees Ten lakhs.

20 Tender Doc

15.2.3 The CONTRACTOR shall indemnify and keep

the OWNER harmless of all claims for damage to property other than

OWNER's property arising under or by reason of this agreement, if such claims

result from the fault and/or negligence or wilful acts or

omission of the CONTRACTOR, his

employees, agents, representative of SUB-

CONTRACTOR.

Tender Conditions

Prevail

21 Tender Doc

Clause 13: Insurance in Foreign Countries /GCC-Section III

Page 45

Insurance in Foreign Countries

Specific observation will be shared with IGL next week typically SW industry insurance may not have one to one mapping as per IGL

provision

Tender Conditions

Prevail

24 Tender Doc

Clause 21: Assignment /GCC-Section III

Page 46

21.1 The Supplier shall not assign, in whole or in part, any of its obligations to be

performed under this Agreement to any third

21.1 The Supplier shall not assign, in whole or in part, any of its

obligations to be performed under this Agreement to any third party,

except with the Owner‟s prior

Tender Condition Prevails

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party, except with the Owner‟s prior written

consent.

written consent which consent shall not be unreasonably withheld

or delayed by the Owner.

The Owner shall not assign, in whole or in part, any of its obligations to be performed under this Agreement to any third party, except with the Supplier‟s prior written consent.

25 Tender Doc

Clause 24: Assignment /GCC-Section III

Page 47

Time is the essence of the CONTRACT. In case the CONTRACTOR fails to

complete the WORK within the Contractual Completion

period or as per IGL‟s instructions, then, unless

such failure is due to Force Majeure as defined in GCC

clause no. 29 or due to OWNER's defaults, the

CONTRACTOR shall pay to the OWNER, by way of price reduction schedule and not

as penalty, a sum @ ½ % (Half Per Cent) of the order

value (Total of Supply & Works portion excluding AMC ) per week or part

thereof for delay subject to maximum of 5% (Five Per

Cent) of the contract value as defined above .

Time is the essence of the CONTRACT. In case the

CONTRACTOR fails to complete the WORK within the Contractual Completion period or as per IGL‟s

instructions, then, unless such failure is due to Force Majeure as defined in GCC clause no. 29 or due to OWNER's defaults, the CONTRACTOR shall pay to the

OWNER, by way of price reduction schedule and not as penalty, a

sum @ ½ % (Half Per Cent) of the value of the delayed goods or

services (Total of Supply & Works portion excluding AMC ) per week or part thereof for delay subject

to maximum of 5% (Five Per Cent) of the value of the delayed goods

or services.

Tender Condition Prevails

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26 Tender Doc

Clause 24: Termination for Default /GCC-

Section III

Page 47-48

25.1 Except for the cases provided for in Clause, if

the Supplier fails to execute the work or any part

thereof with such diligence as will ensure its

completion within the time specified in the contract or extension thereof or fails to

perform any of his obligation under the

contract or in any manner commits a breach of any of

the provisions of the contract it shall be open to the owner at its option by

written notice to the supplier

25.1 Except for the cases provided for in Clause, if the Supplier fails to execute the work or any part

thereof with such diligence as will ensure its completion within the time specified in the contract or

extension thereof or fails to perform any of his obligation under the contract or in any

manner commits a breach of any of the material provisions of the contract it shall be open to the owner at its option by written

notice of 30 days to the supplier , provided the failure or delay or

material breach is for the reasons which are solely and entirely

attributable to the Bidder and not due to reasons attributable to

Owner and/or its other vendors or due to reasons of Force Majeure;

Tender Condition Prevails

25.2 TO DETERMINE THE CONTRACT in which event the CONTRACT shall stand terminated and shall cease to be in force and effect on and from the date appointed by the OWNER on that behalf, where upon the CONTRACTOR shall stop forthwith any of the CONTRACTOR's

25.2 TO DETERMINE THE CONTRACT in which event the CONTRACT shall stand terminated and shall cease to be in force and effect on and from the date appointed by the OWNER on that behalf, where upon the CONTRACTOR shall stop forthwith any of the CONTRACTOR's

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work then in progress, except such WORK as the OWNER may, in writing, require to be done to safeguard any property or WORK, or installations from damage, and the OWNER, for its part, may take over the work remaining unfinished by the CONTRACTOR and complete the same through a fresh CONTRACTOR or by other means, at the risk and cost of the CONTRACTOR, and any of his sureties if any, shall be liable to the OWNER for any excess cost occasioned by such work having to be so taken over and completed by the OWNER over and above the cost as worked out in terms of the contract.

work then in progress, except such WORK as the OWNER may, in writing, require to be done to safeguard any property or WORK, or installations from damage, and the OWNER, for its part, may take over the work remaining unfinished by the CONTRACTOR and complete the same through a fresh CONTRACTOR or by other means, at the risk and cost of the CONTRACTOR, however, the risk and cost shall not exceed 5% of the cost of undelivered goods and services, and any of his sureties if any, shall be liable to the OWNER for any excess cost occasioned by such work having to be so taken over and completed by the OWNER over and above the cost as worked out in terms of the contract.

25.3 WITHOUT DETERMINING THE CONTRACT to take over the work of the CONTRACTOR or any part thereof and complete the same through a fresh CONTRACTOR or by other means at the risk and cost of the CONTRACTOR and any of his sureties are liable to the OWNER for any excess cost over and above the cost as worked out in terms of the contract,

25.3 WITHOUT DETERMINING THE CONTRACT to take over the work of the CONTRACTOR or any part thereof and complete the same through a fresh CONTRACTOR or by other means at the risk and cost of the CONTRACTOR, however, the risk and cost shall not exceed 5% of the cost of undelivered goods and services and any of his sureties are liable to the OWNER for any excess cost over and above the cost as worked out in terms of the contract,

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occasioned by such works having been taken over and completed by OWNER.

occasioned by such works having been taken over and completed by OWNER.

In the event of this agreement being terminated, the Owner shall be liable to make payments of all the amount due under this agreement for which services have been rendered by the Bidder to the Owner till the date of termination

Bidder shall also have the right to terminate the agreement if the Owner commits a breach of the terms and conditions of the agreement and, where such breach is curable, fails to cure the same within 15 days provided for curing such breach or if the Owner becomes bankrupt, insolvent, compounds with his creditors, assigns the CONTRACT in favour of his creditors or any other person or persons, or being a company or a corporation goes into voluntary liquidation, provided that in the said events it shall not be necessary for the Contractor to give any prior notice to the Owner.

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27 Tender Doc

Clause 25: Force Majeure/GCC-Section

III

Page 48

26.2 The service provider shall advise or inform IGL

by a letter/ e-mail with the beginning and end of the

above causes of delay within seven (7) days of the occurrence and cessation of

such force majeure conditions. In the event of the delay lasting for over two months, if arising out

of causes of force majeure, IGL has the right to cancel

the order.

26.2 The service provider shall advise or inform IGL by a letter/

e-mail with the beginning and end of the above causes of delay within seven (7) days of the

occurrence and cessation of such force majeure conditions. In the

event of the delay lasting for over one month, if arising out of causes of force majeure, either party has

the right to cancel the order. However, Bidder shall be entitled

to receive payments for all services rendered by it under this

Contract

Tender Condition Prevails

26.3 The completion period may be extended in circumstances relating to force majeure by IGL. The bidder shall not claim any further extension for the completion of work. IGL shall not be liable to pay extra costs under any conditions.

26.3 The completion period shall be extended in circumstances relating to force majeure by IGL. The bidder shall not claim any further extension for the completion of work. IGL shall not be liable to pay extra costs under any conditions.

26.4 The bidder shall categorically specify the extent of force majeure conditions prevalent in their works at the time of submitting their bid and whether the same have been taken in to consideration or not in their quotations. In the event of any force majeure cause, the bidder shall not be liable for delays in

26.4 In the event of any force majeure cause, the bidder shall not be liable for delays in performing their obligations under this order and the delivery dates can be extended to the bidder without being subject to price reduction for delayed delivery, as stated elsewhere.

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performing their obligations under this order and the delivery dates can be extended to the bidder without being subject to price reduction for delayed delivery, as stated elsewhere.

26.5 It will be prerogative IGL to take the decision on force majeure conditions and the Department's decision will be binding on the bidder.

28 Tender Doc

Clause 27: OWNER MAY DETERMINE/TERMINATE

CONTRACT:

Page 49

27.1 OWNER shall, at any time, be entitled to

determine and terminate the CONTRACT for any

cause whatsoever. A notice in writing from the OWNER to the CONTRACTOR shall

be issued giving 15 (fifteen) days' time for such

determination including the reason thereof.

27.1 OWNER shall, at any time, be entitled to determine and

terminate the CONTRACT for any cause whatsoever. A notice in writing from the OWNER to the CONTRACTOR shall be issued

giving 45 (forty five) days' time for such determination including

the reason thereof.

Tender Condition Prevails

27.2 The CONTRACTOR upon receipt of such notice shall discontinue the WORK on the date and to the extent specified in the notice, make all reasonable efforts to obtain cancellation of all orders and contracts to the extent they are related to works terminated and upon terms satisfactory to OWNER, stop all further sub-contracting

27.2 The CONTRACTOR upon receipt of such notice shall discontinue the WORK on the date and to the extent specified in the notice, make all reasonable efforts to obtain cancellation of all orders and contracts to the extent they are related to works terminated, stop all further sub-contracting or purchasing activity related to the works terminated and assist the OWNER in maintenance, protection and

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or purchasing activity related to the works terminated and assist the OWNER in maintenance, protection and disposition of the works acquired under the CONTRACT by the OWNER.

disposition of the works acquired under the CONTRACT by the OWNER.

In such case, Owner shall pay the following amounts to the vendor:

a) The Contract Price, properly attributable to the parts of the system/project executed by the Vendor as of the date of termination including also the work in progress, up to the date of termination. The term “work in progress” shall include but not limited to the value of deliverables/Product meant for delivery to the Owner (i) for which service delivery process was initiated by the Bidder or its vendor prior to the date of notice of termination of Contract; or (ii) order was placed by the Bidder on its vendors, prior to the date of notice of termination.

b) The cost of satisfying all other obligations, commitments and claims that the Vendor may in good faith have undertaken with third parties in connection with the contract.

c) The cost of all the material, hardware, equipments, and manpower etc., purchased and/or employed by the Vendor for performing its obligations under the Contract.

d) The cost of removing all Vendor‟s Equipment from the site, repatriate the Vendor‟s and its

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Subcontractors‟ personnel from the site, remove from the site any wreckage, rubbish, and debris of any kind.

e) The cost of meeting any other obligations towards the Owner due to such termination.

29 Tender Doc

Clause 28: Settlement of Disputes :

Page 49

28.5 a) In case of dispute or difference arising between the Owner and Contractor

relating to any matter arising out of or connected with this agreement, such dispute or difference shall be referred to the award of

two Arbitrators, one Arbitrator to be nominated by the Owner and the other

to be nominated by the Contractor or in the case of

the said Arbitrators not agreeing, the Owner shall suggest a panel of three

names and the Contractor shall select anyone of them to act as third arbitrator. In

case the Owner fails to suggest the panel of three arbitrators, within 30 days of the communication of

the disagreement, then the third arbitrator may be

nominated by the Arbitration Committee of

the Indian Council of Arbitration or International

Center for Alternative Disputes Resolution

28.5 a) In case of dispute or difference arising between the

Owner and Contractor relating to any matter arising out of or

connected with this agreement, such dispute or difference shall be

referred to the award of sole arbitrator to be appointed the Arbitration Committee of the

Indian Council of Arbitration or International Center for

Alternative Disputes Resolution (ICADR). The award of the

arbitrators shall be final and binding on the Parties.

Tender Condition Prevails

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(ICADR). The award of the arbitrators shall be final

and binding on the Parties.

30 Tender Doc

Clause 29: Limitation of Liability :

Page 50

29.1 Except in cases of wilful negligence or wilful

misconduct, and in the case of infringement, the

Supplier shall not be liable to the Purchaser, whether

in contract, tort, or otherwise, for any indirect

or consequential loss or damage, loss of use, loss of

production, or loss of profits provided that this

exclusion shall not apply to any obligation of the Supplier to pay Price

Reduction to the Purchaser and the aggregate liability

of the Supplier to the Purchaser, whether under

the Contract, in tort or otherwise, shall not exceed

the total Contract Price, provided that this limitation shall not apply to the cost of repairing or replacing

defective equipment.

29.1 The Supplier shall not be liable to the Purchaser, whether

in contract, tort, or otherwise, for any indirect, special, punitive, or consequential loss or damage, loss of use, loss of production, or loss

of profits.

Tender Condition Prevails

Bidder shall be excused and not be liable or responsible for any delay or failure to perform the services or failure of the services or a deliverable under this Agreement, to the extent that such delay or failure has arisen as a result of any delay or failure by the BUYER or its employees or agents or third party service providers to perform any of its duties and obligations as set out in this Agreement. In the event that Bidder is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the BUYER, then Bidder shall be allowed an additional period of time to perform its obligations and unless otherwise agreed the additional period shall be equal to the amount of time for which Bidder is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the BUYER. Such failures or delays shall be brought to the notice of the

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BUYER and subject to mutual agreement with the BUYER, then Bidder shall take such actions as may be necessary to correct or remedy the failures or delays. Bidder shall be entitled to invoice the BUYER for additional costs incurred in connection with correction or remedy as above at time & material rate card as agreed upon between the parties.

The total cumulative liability of either party arising from or relating to this Agreement shall not exceed the total amount paid to Bidder by the BUYER in the preceding twelve months under that applicable work that gives rise to such liability (as of the date the liability arose); provided, however, that this limitation shall not apply to any liability for damages arising from (a) wilful misconduct or (b) indemnification against third party claims for infringement

31 Tender Doc

Clause 34: TAXES, DUTIES AND LEVIES IN

INDIA

Page 50

34.1 The CONTRACTOR agrees to and does hereby accept full and exclusive liability for the payment of any and all Taxes, Duties now in force and hereafter increased, imposed or modified from time to time in respect of WORKS and materials and all contributions and taxes for unemployment

34.1 The CONTRACTOR agrees to and does hereby accept full and exclusive liability for the payment of any and all Taxes, Duties now in force and in respect of WORKS and materials and all contributions and taxes for unemployment compensation, insurance and old age pensions or annuities now or hereafter imposed by any Central or State Government authorities which are imposed with respect to

Tender Condition Prevails

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compensation, insurance and old age pensions or annuities now or hereafter imposed by any Central or State Government authorities which are imposed with respect to or covered by the wages, salaries, or other compensations paid to the persons employed by the CONTRACTOR and the CONTRACTOR shall be responsible for the compliance with all obligations and restrictions imposed by the Labour Law or any other law affecting employer-employee relationship. CONTRACTOR further agrees to defend, indemnify and hold OWNER harmless from any liability or penalty which may be imposed by the Central, State or Local authorities by reason of any violation by CONTRACTOR of such laws, regulations or requirements and also from all claims, suits or proceedings that may be brought against the OWNER arising under, growing out of, or by reason of the work provided for by this CONTRACT, by third parties, or by Central or State Government authority

or covered by the wages, salaries, or other compensations paid to the persons employed by the CONTRACTOR and the CONTRACTOR shall be responsible for the compliance with all obligations and restrictions imposed by the Labour Law or any other law affecting employer-employee relationship. CONTRACTOR further agrees to defend, indemnify and hold OWNER harmless from any liability or penalty which may be imposed by the Central, State or Local authorities by reason of any violation by CONTRACTOR of such laws, regulations or requirements and also from all claims, suits or proceedings that may be brought against the OWNER arising under, growing out of, or by reason of the work provided for by this CONTRACT, by third parties, or by Central or State Government authority or any administrative sub-division thereof.

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or any administrative sub-division thereof.

32 Tender Doc

Clause 41: Contractor to Indemnify the

Owner :

Page 52-53

41.1 The CONTRACTOR shall indemnify the Owner and

every member, officer and employee of the OWNER,

also the ENGINEER-IN-CHARGE and his staff against all actions,

proceedings, claims, demands, costs and

expenses whatsoever arising out of all actions,

proceedings, claims, demands, costs and

expenses which may be made against the OWNER

for or in respect of or arising out of any failure by

the CONTRACTOR in the performance of his

obligations under the CONTRACT. The OWNER

shall not be liable for or in respect of consequence of any accident or injury to

any workmen or other person in the employment of the CONTRACTOR or his

SUB-CONTRACTOR and CONTRACTOR shall indemnify and keep

41.1 The OWNER shall not be liable for or in respect of

consequence of any accident or injury to any workmen or other

person in the employment of the CONTRACTOR or his SUB-

CONTRACTOR and CONTRACTOR shall indemnify and keep

indemnified the OWNER against all such damages and compensations and against all claims, damages, proceedings, costs, charges and expenses whatsoever in respect thereof or in relation thereof. However, this indemnification should not be available to the

Owner if any accident or injury to any workmen or other person in

the employment of the CONTRACTOR or his SUB-

CONTRACTOR shall happened due to any negligence or misconduct of the Owner or its employees,

officials, agents etc.

Tender Condition Prevails

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indemnified the OWNER against all such damages and compensations and

against all claims, damages, proceedings, costs, charges and expenses whatsoever in

respect thereof or in relation thereof.

41.2 Should the OWNER have to pay any money in respect of such claims or demands as aforesaid the amount so paid and the costs incurred by the OWNER shall be charged to and paid by the CONTRACTOR and the CONTRACTOR shall not be at liberty to dispute or question the right of the OWNER to make such payments notwithstanding the same may have been made without the consent

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or authority or in law or otherwise to the contrary.

33 Tender Doc

Clause 44: Owner may do part of the work :

Page 53

Upon failure of the CONTRACTOR to comply

with any instructions given in accordance with the

provisions of this CONTRACT the OWNER has the

alternative right, instead of assuming charge of entire WORK, to place additional

labour force, tools, equipment‟s and materials on such parts of the WORK,

as the OWNER may designate or also engage another CONTRACTOR to

carry out the WORK. In such cases, the OWNER shall deduct from the amount which otherwise might

become due to the CONTRACTOR, the cost of such WORK and materials with fifteen percent (15%) added to cover all Owners

charges and should the total amount thereof

exceed the amount due to the CONTRACTOR, the

CONTRACTOR shall pay the difference to the OWNER.

Upon failure of the CONTRACTOR to comply with any instructions given in accordance with the

provisions of this CONTRACT the OWNER has the alternative right,

instead of assuming charge of entire WORK, to place additional labour force, tools, equipment‟s

and materials on such parts of the WORK, as the OWNER may

designate or also engage another CONTRACTOR to carry out the

WORK. In such cases, the OWNER shall deduct from the amount

which otherwise might become due to the CONTRACTOR subject

to 5% of value of work not delivered. .

Tender Condition Prevails

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34 Tender Doc

Clause 44: Owner may do part of the work :

Page 53

The ENGINEER-IN-CHARGE shall have the right to take

possession of or use any completed or partially

completed WORK or part of the WORK. Such possession or use shall not be deemed to be an acceptance of any

work completed in accordance with the

CONTRACT agreement.

The ENGINEER-IN-CHARGE shall have the right to take possession

of or use any completed or partially completed WORK or part of the WORK. Such possession or

use shall be deemed to be an acceptance of any work

completed in accordance with the CONTRACT agreement.

Tender Condition Prevails

35 Tender Doc

Clause 46: Defects in works :

Page 53-54

In case CONTRACTOR shall fail to do so, the OWNER

may take, at the cost of the CONTRACTOR, such steps as

may in all circumstances, be reasonable to make good

such defects. The expenditure so incurred by

the OWNER will be recovered from the amount due to the CONTRACTOR.

The decision of the ENGINEER-IN-CHARGE with regard to the amount to be

recovered from the CONTRACTOR will be final

and binding, on the CONTRACTOR. As soon as

the WORK have been completed in accordance

with the CONTRACT (except in minor respects that do

not affect their use for the purpose for which they are

intended and except for maintenance thereof and have passed the tests on

In case CONTRACTOR shall fail to do so, the OWNER may take, at

the cost of the CONTRACTOR, such steps as may in all circumstances, be reasonable to make good such

defects. The expenditure so incurred by the OWNER will be

recovered from the amount due to the CONTRACTOR.. As soon as the

WORK have been completed in accordance with the CONTRACT

(except in minor respects that do not affect their use for the purpose for which they are

intended and except for maintenance thereof and have passed the tests on completion, the ENGINEER-IN-CHARGE shall issue a certificate (hereinafter

called Completion Certificate) in which he shall certify the date on

which the WORK have been so completed and have passed the

said tests and the OWNER shall be deemed to have taken over the

WORK on the date so certified. If the WORK have been divided into

Tender Condition Prevails

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completion, the ENGINEER-IN-CHARGE shall issue a certificate (hereinafter

called Completion Certificate) in which he shall certify the date on

which the WORK have been so completed and have

passed the said tests and the OWNER shall be deemed

to have taken over the WORK on the date so

certified. If the WORK have been divided into various groups in the CONTRACT,

the OWNER shall be entitled to take over any group or groups before the other or others and there upon the ENGINEER-IN-CHARGE shall

issue a Completion Certificate which will,

however, be for such group or groups so taken over

only. In such an event if the group/section/part so taken

over is related to the integrated system of the

work, no withstanding date of grant of Completion

Certificate for group/section/part, the

period of liability in respect of such group/section/part

shall extend 12 (twelve) months from the date of

completion of WORK.

various groups in the CONTRACT, the OWNER shall be entitled to take over any group or groups before the other or others and there upon the ENGINEER-IN-

CHARGE shall issue a Completion Certificate which will, however, be for such group or groups so

taken over only. In such an event if the group/section/part so taken over is related to the integrated system of the work, the period of

warranty in respect of such group/section/part shall extend

12 (twelve) months from the date of completion of such group/section/part

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36 Tender Doc

Clause 47: Defects after taking over :

Page 54

In order that the CONTRACTOR could obtain

a COMPLETION CERTIFICATE he shall make good, with all possible speed, any defect arising from the defective materials supplied by the

CONTRACTOR or workmanship or any act or

omission of the CONTRACTOR that may have been noticed or

developed, after the works or groups of the works has

been taken over, the period allowed for carrying out

such WORK will be normally one month. If any defect be

not remedied within a reasonable time, the

OWNER may proceed to do the WORK at

CONTRACTOR‟s risk and expense and deduct from

the final bill such amount as may be decided by the

OWNER.

In order that the CONTRACTOR could obtain a COMPLETION

CERTIFICATE he shall make good, with all possible speed, any defect

arising from the defective materials supplied by the

CONTRACTOR or workmanship or any act or omission of the

CONTRACTOR that may have been noticed or developed, after the works or groups of the works has

been taken over, the period allowed for carrying out such

WORK will be normally one month. If any defect be not remedied within a reasonable time, the

OWNER may proceed to do the get the rectification done at

CONTRACTOR‟s cost and deduct from the final bill such amount..

Tender Condition Prevails

37 Tender Doc

If by reason of any default on the part of the CONTRACTOR a

COMPLETION CERTIFICATE has not been issued in

respect of any portion of the WORK within one month after the date fixed by the

CONTRACT for the completion of the WORK,

the OWNER shall be at

If by reason of any default on the part of the CONTRACTOR a

COMPLETION CERTIFICATE has not been issued in respect of any

portion of the WORK within one month after the date fixed by the CONTRACT for the completion of the WORK, the OWNER shall be at

liberty to use the WORK or any portion thereof in respect of

which a completion certificate has

Tender Condition Prevails

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liberty to use the WORK or any portion thereof in

respect of which a completion certificate has not been issued, provided

that the WORK or the portion thereof so used as aforesaid shall be afforded reasonable opportunity for completing these works for

the issue of Completion Certificate

not been issued, provided that the WORK or the portion thereof so

used as aforesaid shall be afforded reasonable opportunity for

completing these works for the issue of Completion Certificate

38 Tender Doc

Clause 49: Defense of Suits:

Page 55

49.1 If any action in court is brought against the OWNER or an officer or agent of the

OWNER, for the failure, omission or neglect on the

part of the CONTRACTOR to perform any acts, matters, covenants or things under the CONTRACT, or damage

or injury caused by the alleged omission or

negligence on the part of the CONTRACTOR, his

agents, representatives or employees, the

CONTRACTOR, shall in such cases indemnify and keep the OWNER and/or their representatives harmless from all losses, damages,

expenses or decrees arising out of such action.

Deleted Tender

Condition Prevails

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39 Tender Doc

Clause 52: Completion Certificate:

Page 56

52.2 The ENGINEER-IN-CHARGE shall normally issue

to the CONTRACTOR the COMPLETION CERTIFICATE

within one month after receiving an application

there for from the CONTRACTOR after verifying from the

completion documents and satisfying himself that the WORK has been completed in accordance with and as set out in the construction and erection drawings and

the CONTRACT DOCUMENTS.

52.2 The ENGINEER-IN-CHARGE shall issue to the CONTRACTOR the COMPLETION CERTIFICATE

within one month after receiving an application there for from the CONTRACTOR after verifying from

the completion documents and satisfying himself that the WORK

has been completed in accordance with and as set out in the construction and erection

drawings and the CONTRACT DOCUMENTS, else the work shall

be deemed to have been completed by the Contractor and COMPLETION CERTIFICATE shall be

deemed to have been issued by the ENGINEER-IN-CHARGE .

Tender Condition Prevails

40 Tender Doc

Clause 52: FINAL DECISION AND FINAL

CERTIFICATE:

Page 57

53.1 Upon the expiration of the DEFECT LIABILITY

PERIOD and subject to the ENGINEER-IN-CHARGE being satisfied that the WORK has been duly completed by the

CONTRACTOR and performed all his

obligations under the CONTRACT, the ENGINEER-IN-CHARGE shall (without prejudice to the rights of

OWNER to retain the provisions of relevant

clause thereof) otherwise give a certificate herein referred to as the FINAL

CERTIFICATE to that effect and the „CONTRACTOR shall be not considered to have

53.1 Upon the expiration of the Warranty PERIOD and subject to

the WORK has been duly completed by the CONTRACTOR and performed all his obligations

under the CONTRACT, the ENGINEER-IN-CHARGE shall

(without prejudice to the rights of OWNER to retain the provisions of relevant clause thereof) otherwise give a certificate herein referred to as the FINAL CERTIFICATE to

that effect and the „CONTRACTOR shall be not considered to have

fulfilled the whole of his obligations under the CONTRACT

until FINAL ACCEPTANCE CERTIFICATE shall have been given

by the ENGINEER-IN-CHARGE.

Tender Condition Prevails

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fulfilled the whole of his obligations under the CONTRACT until FINAL

ACCEPTANCE CERTIFICATE shall have been given by the ENGINEER-IN-CHARGE

notwithstanding any previous entry upon the

WORK and taking possession, working or using

of the same or any part thereof by the OWNER.

41 Tender Doc

Clause 6: Statutory Approvals:

Page 61

6.2 Any change/addition required to be made to

meet the requirements of the statutory authorities

shall be carried out by the Contractor free of charge.

The inspection and acceptance of the work by statutory authorities shall however, not absolve the Contractor from any of his responsibilities under this

Contract.

6.2 Any change/addition required to be made to meet the

requirements of the statutory authorities shall be carried out by

the Contractor at an additional costs which shall be mutually decided by the parties. The inspection of the work by statutory authorities shall however, not absolve the Contractor from any of his responsibilities under this

Contract.

Tender Condition Prevails

42 Tender Doc

Clause 14: Income Tax/ SCC-Section IV

Page 63

14.2 Any reduction in Taxes and duties at the time of

supply shall be passed on to Owner. However, any

increase in rate of taxes

14.2 Any reduction in Taxes and duties at the time of supply shall be passed on to Owner. Similarly, any increase in rate of taxes and duties and imposition of any new

Tender Condition Prevails

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and duties and imposition of any new levy/ tax at the

time of supply after contractual completion period shall be borne by

Contractor.

levy/ tax at the time of supply after contractual completion

period shall be borne by Owner.

43 Tender Doc

Clause 15: Other Special terms of

contract/ SCC-Section IV

Page 63-64

15.3 At the time of contract closure vendor (Solution

Provider has to handover all data to IGL without any

condition and will be free of cost).

15.3 At the time of contract closure vendor (Solution Provider has to handover all data to IGL without any condition and cost

specified in financial bid.

Tender Condition Prevails

44 Tender Doc

Clause 16: Terms of Payment/ SCC-Section

IV

Page 64-66

Terms of payment

Please add:

Tender Condition Prevails

The Owner will pay invoices within a period of 30 days from the date of receipt of undisputed invoices. All payments due for more than thirty (30) days will attract an interest at the rate of 2 percent per month on the invoice amount calculated from the date the payment became due until the recovery is made in full with interest. Without prejudice to the other rights available, Bidder also reserves the right to withhold the provision of Services till such time all the payments due to it under this Agreement have been made by Owner and any such withholding by the Bidder shall not be treated as breach by it of the provisions of this Agreement. Any dispute regarding the invoice will be communicated to the selected bidder within 10 days from the date of receipt of the invoice else the invoice is deemed to have

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been accepted by the Owner.

45 Tender Doc

Clause 19: Contract Cum Equipment

Performance Bank Guarantee

Page 67

19.3 The proceeds of the Contract-Cum-Equipment

Performance Bank Guarantee shall be payable

to the Purchaser as compensation for any loss or damage resulting from the Supplier‟s failure to complete its obligations under the Agreement.

19.3 The proceeds of the Contract-Cum-Equipment

Performance Bank Guarantee shall be payable to the Purchaser as compensation for any loss or damage resulting from the

Supplier‟s failure to complete its obligations under the Agreement, provided the failure is for reasons solely and directly attributable to

the bidder.

Tender Condition Prevails

46 Tender Doc

19.5 The contractor shall submit a written request for

release of Contract performance Bank

Guarantee, on successful completion of defect liability period and all obligations under the

contract.

19.5 The contractor shall submit a written request for release of Contract performance Bank Guarantee, on successful

completion of warranty period and all obligations under the contract.

Tender Condition Prevails

49 Tender Doc Performance

Guarantee Uptime: 99.5% (Yearly Basis)

Performance Guarantee Uptime: 99.5% (Yearly

Basis)

Performance Guarantee Uptime: 99.5% (Yearly Basis)

Tender Conditions

Prevail Please add:

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Page 85

The time lost due to any of the following reasons shall be taken into account while calculating the availability/ uptime requirement: (a) Time lost due to power or environmental failures; (b) Time taken to recover the system because of power or environmental failures; (c) Time lost due to damage or malfunction in the system or any units thereof due to causes attributable to Owner such as attachment of additional devices, making alteration to the system, maintenance of the system, etc. without Bidder's consent and/ or failure to maintain the site as required by the Bidder; (d) Time taken for scheduled maintenance/ troubleshooting either for preventive purposes or improvement in function or other purposes; (e) Time taken for reconfiguration or other planned downtime situations; (f) Scheduled shutdowns as required by Owner (Bidder may also request Owner for a shutdown for maintenance purpose, which request will not be denied unreasonably by Owner); (g) Time taken for booting the system (h) Time lost due to unavailability of links (i) Mis-handling of system by any person other than Bidder's authorized representatives.

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50 Tender Doc

Form F-2: BID BOND PROFORMA /

PROFORMA FOR EMD/Section VI: Forms

and Formats

Page 90

THE CONDITIONS of this obligation are:

THE CONDITIONS of this obligation are:

Tender Condition Prevails 1. If the Bidder withdraws

his Bid during the period of Bid validity specified by the Bidder on the Bid Form; or

1. If the Bidder withdraws his Bid during the period of Bid validity specified by the Bidder on the Bid Form; or

2. If the Bidder, having been notified of the acceptance of his bid by IGL during the period of bid validity

2. If the Bidder, having been notified of the acceptance of his bid by IGL during the period of bid validity

a) Fails or refuses to execute the Contract Form, if required: or

a) Fails or refuses to execute the mutually agreed Contract Form, if required: or

b) Fails or refuses to furnish the PERFORMANCE SECURITY in accordance with the Instructions to the Bidder.

b) Fails or refuses to furnish the PERFORMANCE SECURITY in accordance with the Instructions to the Bidder.

51 Tender Doc Form F8: Declaration

Page 98

We hereby also confirm that tender terms &

conditions are acceptable to us and any deviation other than mentioned in

deviation Form F-5 is not to be taken into account.

Subject to the deviations submitted by bidder along with

the bid proposal. we hereby also confirm that tender terms &

conditions are acceptable to us.

Tender Conditions

Prevail

52 Tender Doc

Form F-11: Details of Litigations

Page 101

Details of Litigations

Bidder can provide a Litigation certificate which will confirm that to the best of bidder‟s knowledge there are no litigation with any

Govt. Dept. which may adversely affect bidder‟s performance of

obligations under the engagement resulting from this RFP.

Tender Condition Prevails

53 Tender Doc Contract Performance Contract Performance Bank Kindly add the following: Tender

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Bank Guarantee/Section VII

Page 117-118

Guarantee format This Bank Guarantee issued by ____________________Bank, on behalf of the Bidder/Contractor in favor of IGL is in respect of the Contract/agreement dated________________.

Condition Prevails

As communicated by Bidder/Contractor on the date of execution of this Bank Guarantee an amount of Rupees ______________ (Rupees ______________________________ only) is outstanding and payable to Bidder/Contractor by IGL , in respect of pervious contracts between Bidder/Contractor and IGL.

As communicated by Bidder/Contractor on the date of execution of this Bank Guarantee, there are no outstanding disputes related to any pervious contracts between Bidder/Contractor and IGL.

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54 Tender Doc

Kindly incorporate the following clauses in the agreement:

Execution Infrastructure

The BUYER will provide necessary

and adequate infrastructure to enable Bidder to fulfil its

commitment for the assignment. This will be applicable for each

Bidder Consultant associated with the project and will be arranged for and provided at no cost to Bidder. The infrastructure will

include:

i. Office space; ii. Hardware and software; iii. Computer consumable including stationery, printer

ribbons/toner, magnetic storage media such as floppy disks, tapes,

cartridges, DATs; iv. Office stationery and

consumable; v. Secretarial assistance, if

necessary at site; vi. Telephone, e-mail and fax

facilities at site; vii. Photocopying assistance; viii. Meeting Room facilities

including room equipped with a writing board, seating

arrangements, computers/ terminals, overhead projector and consumables. (pl. mention if any additional infrastructure is to be

provided).

Tender Conditions

Prevail

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The above-mentioned

infrastructure will be required for work to be carried out at the site of BUYER during regular working

hours. BUYER shall make arrangements to provide for the same beyond these hours such as

after regular working hours and on holidays (excluding only

compulsory national holidays), whenever required.

Co-ordination

BUYER will provide timely

clarifications and feedback sought by Bidder‟s Consultants during the period of this assignment. BUYER

will allocate a Project Co-ordinator to interact with Bidder,

fix appointments with various BUYER Personnel and provide local assistance to Bidder‟s Consultants. The Project Co-ordinator will have

necessary authorization from BUYER to take decisions and give timely approvals as per the need

of the project.

Assistance

The BUYER will ensure, through its Project Co-ordinator, transfer of

information, specification of mutually agreed change-

requirements (Change Requests), availability of materials such as

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documents and equipment, meetings with relevant users and

other personnel among other requisites for Bidder to understand

and document the same for the purpose of time-bound formal

approval by the BUYER, before the service is undertaken by Bidder.

Necessary and sufficient time will

have to be spent by Users in BUYER with Bidder personnel

during this stage of the assignment.

Methodology, Tools and Techniques

Bidder will use the methodology, tools and techniques as stated in

the accompanying Technical Proposal. Any change in these, if desired by the BUYER will need to

be communicated to Bidder in writing with a reasonable notice period to allow for an assessment

of their impact, if any, on schedule, technical requirements,

feasibility and cost.

Deliverables

The deliverables will be as per the details of the deliverables

provided in the accompanying Technical Proposal.

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Change Management Procedure

A change identified at any stage of the assignment which requires the

deliverable to deviate from the then current baseline or the approved deliverable of the

previous baseline to be modified, will be conveyed by the BUYER to Bidder or vice-versa in the form of a Change Request document. The request for change will then be

assessed by Bidder to evaluate its impact on feasibility, time

schedules, technical requirements in consequence of the proposed

change and cost. Bidder will present this assessment to the BUYER for its approval within a reasonable time period. Bidder

will incorporate the change after receiving the BUYER‟s written approval. In case of delay in approval by the BUYER, the

baseline itself may undergo a change; this will mean a

reassessment of the charges.

Changes in the requirements like office space, hardware/software,

and tools etc. during the execution of the assignment will

be conveyed by Bidder to the BUYER. These will be evaluated jointly by the BUYER and Bidder

and will be provided by the BUYER at no cost to Bidder.

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Intellectual property rights:

All intellectual property rights in the software, all tools, processes,

software, utilities and methodology including any Bidder

proprietary products or components thereof any

development carried out by Bidder thereto in the course of providing

services hereunder, including customisation, enhancement,

interface development etc. shall remain the exclusive property of Bidder and the BUYER shall not

acquire any right title or interest of any nature therein except to

the extent provided herein. Bidder shall however grant in favour of the BUYER the right and non-exclusive, non-transferable,

perpetual and irrevocable license to use the software for the

purposes agreed hereunder. The foregoing license does not

authorizes BUYER to (a) separate Bidder Pre-Existing IP from the Deliverable in which they are

incorporated for creating a stand-alone product for marketing to others; (b) independently sell,

lease, exchange, mortgage, pledge, license, sub license, assign

or in any other way convey, transfer or alienate the Bidder Pre-Existing IP in favour of any person (either for commercial

consideration or not (including by

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way of transmission), and/or (c) except as specifically and to the extent permitted by the Bidder, reverse compile or in any other

way arrive at or attempt to arrive at the source code of the Bidder

Pre-Existing IP.

Similarly all the Intellectual Property Rights (IPR) in the third party software used in providing services including those forming part of or incorporated into the

deliverables shall remain with the respective third party owners/

Bidder‟s licensor and BUYER shall have user rights in accordance

with end user license agreement (EULA) as applicable to use of such

software.

Additional Support and Services

In case the BUYER requires any additional support in execution of

its tasks in respect of the assignment, it shall be provided to

them by Bidder on availability-basis at its then current market

rate.

Travel and Related Expenses

Should the assignment require any travel by any Bidder expert

outside their respective base location(s), the BUYER will provide

to-and-fro airfare, board-and-

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lodging expenses (or, arrangements for the same), as

well as local transportation for all such travels.

Cost Escalation

Bidder will monitor the cost components related to this

assignment. At each milestone and at the time of periodic reviews, in

case of variances against its budget for reasons not

attributable to Bidder like delays in inputs/approvals by the BUYER, non-availability of facilities at the BUYER, increase in the scope of

the agreed Change-Requirements or increase in the BUYER‟s Implementation support

requirements etc., Bidder will bring this to the attention of the

BUYER. All such cost increases will be discussed and mutually agreed

upon. Bidder will then raise invoices, payment period and

other conditions for such invoices, which will be similar to those for

payments laid out in this proposal.

Non-employment

The BUYER will neither offer to employ nor employ, directly or

otherwise, any Bidder employee, associated for the purpose of, or with the assignment, during the period between the date of this

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proposal and two years from the completion of the assignment

arising herefrom.

General Indemnity

The BUYER will, during the period of the coverage of this

assignment, indemnify and hold Bidder harmless from any loss,

injury, claim or damage resulting from any death or injury to any

person or property of Bidder arising out of the use or possession

of the equipment or location of the BUYER by Bidder or its

personnel, unless caused by the negligence of Bidder personnel and the limitation or liability

provided herein shall not apply to such loss, injury, claim or

damages.

Nonexclusively

Bidder shall be free to do similar business either for itself or for any

other party or offer similar services to any third parties but without in any way affecting the services agreed to be offered by

Bidder under this Proposal.

Independent Relationship

This Proposal is not intended to create a relationship such as a

partnership, joint venture,

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agency, or employment relationship. Neither party may

act in a manner, which expresses or implies a relationship other than that of independent party

nor bind the other party.

This Proposal together with the Schedules, Annexure and Exhibits

hereto and executed by the parties hereto constitutes the

entire understanding between the parties hereto with respect to the subject matter hereto and super cedes and cancels all previous negotiations thereof. To the

extent permitted by Applicable Law, a party is not liable to

another party in contract or tort or in any other way for a

representation or warranty that is not set out in this Agreement.

55 Tender Doc Page 14

The bidder should have completed project related

to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil & Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single

order of minimum INR 4.31 crores / USD 6,62,700 /

Analytics Projects are very long term initiatives and 5 year

preceding period is very short. Request IGL to consider last 10

year period projects

Tender Conditions

Prevail

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EURO 5,39,100 during preceding 05 years from the

date of bid submission.

56 Tender Doc Page 64

At the time of contract closure of the GSP/BA

service provider, the entire technology, including

dedicated cloud infrastructure, application

layer, application logic, ETL/ELT, Business analytics layer, algorithms, KPI's and

reports including all the underlying software

technology, should be movable from GSP/BA

Providers Data Centre As-Is, to IGL's Dedicated private cloud / Data Centre as per additional cost quoted in

SOR

Bidder request IGL to ask option to move to IGL's Data Centre as per

additional cost quoted in SOR

* As bidder we can't ensure what will be future Private cloud

technology and usually Cloud providers have specific

technologies support in their cloud.

Tender Conditions

Prevail.

57 Tender Doc Page 73, 2.1 Mobile application support

(mobile App).

Bidder understand requirement is GSP / BA platform technology

should be compatible with Mobile Applications technologies , its not expected by IGL overall GSP / BA

application works AS IS on mobile . Pls confirm

Typically technologies are

compatible across laptop , tablet , mobile however specific Development for Mobile

application is required to ensure usability of Dashboard / Reports

on small mobile screens.

GSP/BA application

shall work AS IS on mobile

through mobile

application. Refer Tender Documents.

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22

Tender Doc

Clause 15: GUARANTEE/

WARRANTY/ DEFECT LIABILITY

PERIOD//GCC-Section III

Page 45-46

15.2 Defect liability period shall be 12 months from the

date of handing over the system to IGL i.e. installation and

commissioning of package.

15.2 Warranty period shall be 12 months from the date of handing

over the system to IGL i.e. installation and commissioning of

package.

To be deliberated

15.5 Upon receipt of such notice, the Contractor shall, within a reasonable period, repair or replace the defective Goods or parts thereof, free of cost to the Purchaser, deliver at the appropriate

15.5 Upon receipt of such notice, the Contractor shall, within a reasonable period, repair or replace the defective Goods or parts thereof, free of cost to the Purchaser, deliver at the appropriate

This is a service based tender (SAAS)

Destination. The Contractor may take over the replaced parts / Goods at the time of their replacement. No claim whatsoever shall lie on the Purchaser for the replaced parts / goods thereafter. In the event of any correction of defects or replacement

of defective material during the warranty period, the

warranty for the corrected / replaced Goods or item or material shall be extended

to a further period of twelve (12) Months from

the date of such repair/replacement if put

to use immediately or eighteen (18) Months.

Destination. The Contractor may take over the replaced parts /

Goods at the time of their replacement. No claim whatsoever shall lie on the Purchaser for the replaced parts / goods thereafter

This is a service based tender (SAAS)

15.6 If the Contractor,

having been notified, fails BUYER shall promptly notify

Bidder in writing of any „defect‟ in This is a

service based

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to remedy the defect(s) within a reasonable period, the Purchaser may proceed

to take such remedial action as may be necessary, at the Contractor‟s risk and

expense and without prejudice to any other

rights which the Purchaser may have against the Contractor under the

Agreement.

the software arising due to the reasons solely and entirely

attributable to Bidder under this warranty. Upon receipt of such

notification, Bidder shall remove the „defect‟ in the application

software.

tender (SAAS)

The scope of the warranty shall be limited only to correction of any bugs that were left undetected

during acceptance testing by the BUYER. Warranty shall not cover any enhancements or changes in the application software, carried out after acceptance testing. This warranty is only valid for defects against approved Specifications. The above mentioned warranty

shall also not apply if there is any (i) combination, operation, or use of some or all of the deliverables

or any modification thereof furnished hereunder with information, software,

specifications, instructions, data, or materials not approved by Bidder and operation of the deliverables on incompatible

hardware not recommended by Bidder; (ii) any change, not made

by Bidder, to some or all of the deliverables; or (iii) if the

deliverables have been tampered

Tender condition to

prevail

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with, altered or modified by the BUYER without the written permission of Bidder; or (iv)

defects in components or materials provided to Bidder by BUYER in connection with the

preparation of the deliverable.

In case of breach of this warranty, BUYER‟s exclusive remedy will be to obtain (1) the re-performance of the service or the correction or

replacement of any service deliverable that provides

substantially similar functionality or (2) if both parties mutually

determines that such remedies are not practicable, a refund of the fees allocable to that part of the

deliverable will be due to the BUYER if already paid by the

BUYER.

Tender condition to

prevail

EXCEPT AS SET FORTH IN THIS AGREEMENT, BIDDER MAKES NO

WARRANTIES TO BUYER, EXPRESS OR IMPLIED, WITH RESPECT TO ANY SERVICES OR DELIVERABLES

PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION,

ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR

A PARTICULAR PURPOSE. ALL SUCH OTHER WARRANTIES ARE

HEREBY DISCLAIMED BY THE BIDDER.

Tender condition to

prevail

23 Tender Doc

Clause 16: Latent Defect /GCC-Section

III

16.1 If any latent defect (a defect which could not have

manifested itself in the normal course of inspection

Tender condition to

prevail

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Page 46 and testing as per relevant codes, test procedures and contract specifications and

normal usage as per industry practice will be

referred to as latent defect) surfaces within five years of putting the Goods

or parts thereof into operation, the Supplier

shall repair or replace such Goods or parts, as the case may be, within technically reasonable period to the

satisfaction of the Purchaser/Consultant and

without any additional liability on the Purchaser,

whatsoever.

47 Tender Doc Testing

Page 83-84

IGL shall perform a detailed User Acceptance Testing (UAT). The vendor shall provide and ensure all necessary support to

conducting the acceptance testing including sharing

necessary project documentation, source

code(wherever applicable), and system designs and

developed, testing strategy, test cases developed for the

project executable, test results etc.

IGL shall perform a detailed User Acceptance Testing (UAT). The

vendor shall provide and ensure all necessary support to conducting the acceptance testing including

sharing necessary project documentation, and system

designs and developed, testing strategy, test cases developed for

the project executable, test results etc.

Tender Condition Prevails

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The application software (if any) will be delivered/installed for acceptance to BUYER as and when the same is ready for delivery. The actual Acceptance Testing of the software will be the responsibility of BUYER. BUYER will prepare the Acceptance Test data along with the expected test results (consistent with the detailed specifications of the system and any change-request agreed in the documents) and keep it ready at least four (4) weeks in advance before the scheduled commencement of the Acceptance Testing of the software. The acceptance testing will be based on the test cases provided by BUYER. Bidder will provide support for any clarifications during the Acceptance Testing of the system. Defects if any, observed by BUYER, will be notified to Bidder in writing not later than two (2) weeks of delivery. Bidder will correct the defects that are a deviation from the baseline immediately following the acceptance, whichever is later. BUYER will confirm acceptance in writing to Bidder. The BUYER shall not withhold or delay the issuance of acceptance certificate of any of the deliverables, if the deliverables substantially meet the specifications or on account of

Tender Condition Prevails

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any minor defects which have no material effect on the functionality of the deliverables. Notwithstanding the foregoing sentence, a deliverable shall be treated as accepted by BUYER if the BUYER (a) fails to provide the list of non-conformities within two (2) weeks of delivery, (b) fails to notify the acceptance of the deliverables in terms of this clause within the period of two (2) weeks from delivery, or (c) starts using the deliverable in a live production environment (other than as part of agreed review and acceptance testing procedure, such as UAT).

48

Reworking of defects shall be at the cost of Bidder provided the

defects are for reasons solely and entirely attributable to the

Bidder, in all other cases it shall be to the account of the BUYER.

Items reported as defects that are not deviations from the immediate previous accepted baseline will be

reported again through fresh Change Request documents under

the Change Management Procedure described herein. Items

reported through the Change Management Procedure will be

dealt with separately.

Tender condition to

prevail

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Bidder 5

S.no

Refer to Doc. Page

no. Related to Query Remarks

IGL Response

1 Clause no.10-

Technical 14

Credentials of the bidder or its principal or member

company/firm /OEM will be considered Technical BEC

criteria, in case the bidder is the authorized OEM partner / System

Integrator of the proposed GSP/BA Platform.

Credentials of all the JV/Consortium partners need to be

provided or only the primary bidder's credentials need to be

provided?

Refer Corrigend

um #3

2

15

If a consortium/JV entity is not able to meet the technical and financial criteria as bidder, the

lead / primary bidder shall meet the entire technical and financial

criteria.

Does it mean that the JV/Consortium partners can

collaboritely meet the technical and financial requirements? As an example one partner meets the

technical criteria while the other meets the financial criteria.

Please refer

definition of Bidder

in BEC criteria. Tender

Condition Prevails

3

15

The lead / primary bidder shall give an undertaking that he

assumes all obligations under contract and provide necessary

technical and financial support to consortium/JV unconditionally

till completion of all contractual obligations and assurance not to

withdraw from the consortium/JV.

How to give an undertaking? Via letter head/ affidavit?

Affidavit

4 Clause no. 10- Finance

15 Audited Balance Sheet Does this apply to the JV or the

primary bidder?

Please refer

definition of Bidder

in BEC criteria. Tender

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Condition Prevails

6

Can an Indian company & a Foreign company be a co-venturers?

in respect of JV/

consortium Yes

7

Clause no. 16.0- Terms of Payments/Table -A

64 Payment Terms

Request for revising the "Amount to be released in % of rates of line

item 1 of Year 1 (of SOR)" as follows-

1. Deployment of Manpower-20% 2. AS-IS- Successful understanding

of IGL business, functions, processes and data systems- 20%

This is to facilitate a

healthy cash flow

Tender Condition Prevails

12 Page no. 16 and 17

Proposed technology must appear in Garnter / Forrester reports for

all of the following solution categories in any of last 2 years reports published by Garnter /

Forrester. 1.) Cloud as a Infrastructure 2.) Data

Warehouse & Data Management 3.) Business Analytics / Advanced Analytics / Business Intelligence

4.) Data Integration

We strongly recommend that instead of providing maximum points to leaders in quadrant / wave. Vendors in visionary and

niche player quadrants also have a strong products and should be

provided maximum points as well as per QCBS. This will encourage

more vendors and OEM's to work as getting 4 different components will

unnecessary increase the cost. Please remove leadership point and only retain presence in the quadrant or wave of Gartner or

Wave respectively.

Refer Corrigend

um #3

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13 Page no. 16 and 17

Proposed technology must appear in Garnter / Forrester reports for

all of the following solution categories in any of last 2 years reports published by Garnter /

Forrester. 1.) Cloud as a Infrastructure 2.) Data

Warehouse & Data Management 3.) Business Analytics / Advanced Analytics / Business Intelligence

4.) Data Integration

Also the offered data Warehouse will also have data integration

element and a separate tool is not required, so request is to consider

market leadership of Gartner / Forrester for Data Warehousing part itself. This will encourage

more vendors and OEM's to work as getting 4 different solution categories will unnecessary

increase the cost.

Refer Corrigend

um #3

17

Page no. 78

(Enterpirse Data

Warehouse)

Business content should be available as part of the OEM

solution to achieve faster implementation and maximize

system capability. PLEASE consider this point or award more

technical points to solution provider.

Lot of time and effort is spent on identifying right analytics/ data models and also if the functional

knowledge is available, the optimization required cannot be achieved unless developers know system capabilities well, hence when there is pre built content available from OEM, that will

enable faster ROI and much better data processing

Tender Condition Prevails

18 Annual

Turnover Pg. 91

Annual Turnover data for the last 3 years has been mentioned as 2014,205 and 2016 for Foreign

companies

Can the same be provided for 2017,2016 and 2015?

Tender Condition Prevails

19 Bid

Submission Date

As the clarifications have started coming in now we may need some more time to properly response to the tender. Request to extend the date for bid submission by at least

2 more weeks.

Tender already

extended to 8th

August 2018

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Bidder 6

S.NO Heading Clause Query Response Suggestion IGL

Response

2

Solution Analysis,

Architecture, and Design

The Selected Vendor shall be responsible for

setting-up, hosting and maintaining the solution in a SAAS model and

data must be hosted in India.

As per given statement the

hosting parameter is not clear, kindly clarify whether

hosting is to be done on biddders own cloud platform or MEity Empanelled

CSP

Since this is government project and considering its criticlarity and as GOI norms the project

should be hosted at meity empaneled CSP. kindly revise

clause as "The Selected Vendor shall be responsible for setting-up, hosting and

maintaining the solution in a SAAS model in Meity Emapaneled Uptime

Certified Tier III above or TIA 942 Certified Cloud Service provider "and data must be

hosted in India.

Refer Corrigendum

#3

3

Evaluation of bid

point 1.2 page No.6

Proposed technology must

appear in the Gartner/Forester reports for all of

the following solution categories in any of the last 02 years (any of the latest 02)

reports published by

Gartner/Forester : · Cloud

Infrastructure as a service

Kindly consider CSP must be Meity

empanelled as well as STQC certified

All the 4 proposed technologies are

appearing in “Leaders” segment/quadrant/wave 3 proposed technologies

are appearing in “Leaders”

segment/quadrant/wave and 1 proposed

technology is appearing among other

segment/quadrant/wave

In India Meity and STQC are the highest body for Approving CSP

credentials for Government sector and most of the tender

in India Coming with this clause only. Please find below given

URL for your reference http://meity.gov.in/content/gi

-cloud-meghraj

Refer Corrigendum

#3

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Bidder 7

S.No.

RFP Reference Page

No.

RFP Clause No. Existing Clause Details Clarification Sought IGL Response

1 Page No.

14

Section I, BEC Criteria, Clause 10, Technical Sl.

No. a

The bidder should have completed project related to General Service

Platform (GSP) / Business Analytical (BA) Platform in Oil &

Gas / Utility Management System (Electricity / Water / Gas

Distribution) in a single order of minimum INR 4.31 crores

The bold part of the clause i.e. experience has been kept limited to Oil

& Gas / Utility/ Management System (Electricity/ Water/ Gas Distribution)

may kindly be removed. As the Business Analytical platform is more or less

generic in nature, and bidders in this space of business are competent to

deliver services, that has been a asked in the RFP.

Tender Condition prevails

2 Page No.

16

Section I, Evaluation of

Bids Sub-clause 1.1

Number of assignments completed with a single contract value greater

than INR 4.31 Crores and assignment period of at-least 1

year for GSP/ BA (Business ANALYTICAL)/similar end-to-end

solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous

source systems such as HES/SCADA/GIS/ ERP/BA tools

among others for business analytics. Assignments in last eight years (from date of submission of

bid) will be considered.

The Point systems worked on slab wise number of projects with the Value for

INR 4.31 Crores and assignment period of at-least 1 year for GSP/ BA (Business

ANALYTICAL)/similar end-to-end solution are extremely difficult to achieve for

most of the services provider, and is not quite competitive. We request you to consider the changing the following:

1. Point system should be considered for similar project in any industry with no value constraint i.e. Rs. 4.31 Crores

should be taken into consideration while slab pricing is worked out. Doesn't give

any level playing field.

Refer Corrigendum #3

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3 Page No.

17

Section I, Evaluation of

Bids Sub clause 1.2

The solution should have been implemented Enterprise wide and

integrated with heterogeneous source systems such as

HES/SCADA/GIS/ ERP/BA tools among others for business

analytics. following solution categories in any

of the last 02 years (any of the latest 02) reports published by

Gartner/Forester : · Cloud Infrastructure as a service

· Data warehouse & Data Management Systems

· Business Analytics / Advanced Analytics / Business Intelligence

· Data Integration

The Point system here is very stringent, and seems favorable to only few Service providers only. And, seems worked out by very selected Services Provider only. Kindly change the clause.. This clause

and other 2 clasues above are the showstoppers for most of the service

providers to bid. Kindly consider changes.

Tender Condition prevails

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Bidder 8

S No.

Bid Document Page No.

RFP Document Clause/Section Queries IGL

Response

4 Page 14 Clause

10.1.A.3

Credentials of the bidder or its principal or member company/firm /OEM will be

considered Technical BEC criteria, in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA

Platform.

Does the OEM also needs to submit a declaration of Joint responsibility of the

project executions including submission of Performance Bank Guarantee for execution

on the project. If not only Bidders credialts needs to be qualified.

Refer Corrigendum

#3

7 Evaluation of bid point 1.2

page No.6

Proposed technology must appear in the Gartner/Forester reports for all of the

following solution categories in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester : · Cloud

Infrastructure as a service

In India Meity and STQC are the highest body for Approving CSP credentials for

Government sector and most of the tender in India Coming with this clause only. Please find below given URL for your

reference http://meity.gov.in/content/gi-cloud-meghraj

Refer Corrigendum

#3

8 Clause 16 - Payment

terms

The payment terms are back loaded, most of the payment (50% in Y1 & 60% in Y2)) is

realised at deployment.

To manage the cashflow of project we will need at least 70% payment before

deployment/ production

Tender Condition Prevails

12 Clause 10.0 a

3 Qualification based on OEM & consortium

partner credentials

We strongly feel that the qualification of bidders should not be done based on OEM credential and certifications. In all the

other Govt. sector bids the qualification is strictly based on credntials and experience

of lead bidder only.

This is a serious risk to whole tendering process that bidder without having an experience of delivering such projects

getting qualified based on OEM or other consortium members credentials.

Refer Corrigendum

#3

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13 Clause 10.0 a

3 & 11 1.1 Description of project for GSP & BA

Based on this description if a lead bidder has even implemented a standalone ERP

integrated with some sub system i.e. SCADA, etc. (as every ERP project has

integration, reporting and some dashboards for analysis as part of scope)

then they can qualify for this requirement.

Is IGL looking for this sort of discrete experience with bidder or are you looking

for explicit Business analytics program where the integration is established at

least ERP and minimum 2 Process control/monitoring systems

(Scada/DCS/PLC/RTU).

Refer Corrigendum

#3

14 Clause 10 Financial f

Blacklisting The number of years are not mentioned in

here i.e. black listing since when?

At the time of bidding,

the firm must not be blacklisted. If the firm has been

blacklisted earlier and

been revoked, it

has to mention the

period in Form no. 10.

17 BEC

Is there a restriction for one OEM - one Bidder, as this point was discussed during

pre-bid meeting.

Refer Corrigendum

#3

18 112 Price Schedule

SOR for Y1, 2 & 3 should have clear breakup for product and services. The

product need to continue with IGL even after this agreement, hence it is advisable to have clear breakup for product supplies

It‟s a SAAS (Service as a

software) model

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and services.

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Bidder 9

Serial No.

RFP Page No.

Requirements as per tender Clarification sought IGL Response

RFP Section Sub-Section Content in the RFP

3 32 INSTRUCTIONS

TO BIDDERS (ITB)

31.3 (xx)

Any other condition specifically mentioned

in the tender documents elsewhere

that non-compliance of the clause lead to

rejection of the bid

Please help on a compliance matrix for the Tender.

Vendor to provide compliance against relevant

Forms

6 14 INVITATION

FOR BIDS (IFB)

10.0 Bidder Evaluation

Criteria

In case bidder is authorized OEM Partner

/ System Integrator then bidder shall obtain certificate/undertaking

from the respective OEM to ensure back to back service support for period of ten (10) years and OEM should give confirmation to provide all necessary

support to the authorized agency.

Requesting you to consider and allow the same for a period for 3 years as that is the term of

the project. Since it is a SAAS project -we

request to allow for provision of upgrade to the latest service or offer an upgrade to the version of the Originally Ordered Cloud

Service or designate a Successor Cloud Service.

Request to please allow the Cloud provider to provide an upgrade or Successor Cloud

Service during the duration of the GSP/BA Contract.

Tender Condition prevails

21 76/77 Scope of Work

Section 2.3 System

Administration Tools

The Service provider will ensure OEM

participation in project for following

operational aspects of the solution

The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in

the Bid.

Refer Corrigendum #3

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Bidder 10

# Page Section Details Pre-Bid Queries IGL Response

1 20 12.1

Purchaser (IGL) reserves the right to increase or decrease the scope of work of bidders before or after

award of work

Will the change in scope result in revaluation of commercials / price?

Read along with section 14.0

Tender Condition Prevails

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Bidder 11

Srl no.

Section reference

Sub-Section

Page No.

Subject Clarification IGL Response

7

10.0 BIDDER EVALUATION

CRITERIA (BEC)

A.2 14 BIDDER

EVALUATION CRITERIA (BEC)

We Propose to make following amendment to the clause:

In case bidder is authorized OEM Partner / System Integrator then bidder shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of 10 3 years and OEM should give confirmation to

provide all necessary support to the authorized agency

Tender Condition prevails

A.2 14 BIDDER

EVALUATION CRITERIA (BEC)

We Propose to make following amendment to the clause:

Work order with detailed break-up of activities / client completion certificate / statement of work. In case where the bidder cites the reasons of Non-Disclosure Agreement (NDA) for

its inability to submit necessary documents in support of meeting the criteria, a certificate, in original, certifying all the

required information, issued by CEO / CFO / Company Secretary of the company along with a declaration that the bidding company is not in a position to submit the required

documents owing to the NDA with an endorsement by chartered accountant / statutory auditor.

Tender Condition prevails

8 11.0

EVALUATION OF BIDS

1.1 16 EVALUATION OF

BIDS

We request to amend this criteria and provide maximum marks for 10 5 or more assignments

GSP/BA project/similar solution experience in the Oil and Gas

or utility sector (CGD/Electricity/Water) Globally

Tender Condition prevails

9 11.0

EVALUATION OF BIDS

1.1 16 EVALUATION OF

BIDS

We understand that phase completed projects ( Large turnkey SI projects under implementation in multiple phases) that are

meeting the project requirements shall be considered for evaluation. Please confirm.

The completed phase project scope should be as per this

RFP.

11 Form F-14 NA 104 Form F-14

We request you to amend the clause as below

FORMAT FOR CERTIFICATE FROM CFO/ Company Secretary STATUTORY AUDITOR FOR DETAILS OF SIMILAR GOODS/ WORK/

Tender Condition prevails

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SERVICES SUPPLIED/ DONE DURING PAST 5 8 YEARS

12 Form F-14 NA 104 Form F-14

We request you to amend the clause as below

Copies of letter of awards/order/ Undertaking certificate from Company Secretary or CFO/ work orders or completion

certificate / phase completion certificate (in case of works/services) or IRN/Proof of delivery (in case of supplies, if

applicable) to be enclosed.

Refer Corrigendum #3

13 29.0

Limitation of Liability

29.1 50 29.0 Limitation

of Liability

We request you to amend the clause as below

Except in cases of wilful negligence or wilful misconduct, and in the case of infringement, the Supplier shall not be liable to the Purchaser, whether in contract, tort, or otherwise, for any

indirect or consequential loss or damage, loss of use, loss of production, or loss of profits provided that this exclusion shall

not apply to any obligation of the Supplier to pay Price Reduction to the Purchaser and the aggregate liability of the

Supplier to the Purchaser, whether under the Contract, in tort or otherwise, shall not exceed the twelve months fees paid to

the GSP/BA immediately preceding the date such liability arose pursuant to the work order that gives rise to such

liability, provided that this limitation shall not apply to the cost of repairing or replacing defective equipment.

Tender Condition prevails

14

27.0 OWNER MAY

DETERMINE/TERMINATE CONTRACT:

27.1 49

27.0 OWNER MAY

DETERMINE/TERMINATE

CONTRACT

We request you to amend the clause as below

OWNER shall, at any time, be entitled to determine and terminate the CONTRACT for any cause whatsoever. A notice in

writing from the OWNER to the CONTRACTOR shall be issued giving 90 (Ninety) days' time for such determination including

the reason thereof.

Tender Condition prevails

15 16.0 TERMS

OF PAYMENTS

Table A 64 16.0 TERMS OF

PAYMENTS

We request you to amend the clause as below

§ Deployment of Manpower – 15% § AS-IS- Successful understanding of IGL business, functions,

processes and data systems – 20% § KPI-Successfully defining KPIs, matrix, data/system modules

Tender Condition prevails

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and reports – 20% § PROTOTYPE/DEVELOPMENT- 25% § DEPLOYMENT/PRODUCTION -20%

16 16.0 TERMS

OF PAYMENTS

Table B 65 16.0 TERMS OF

PAYMENTS

We request you to amend the clause as below

§ AS-IS- Successful understanding of functions, process and data systems– 25%

§ KPI-Successfully defining KPIs, matrix, data/system modules and reports– 20%

§ PROTOTYPE/DEVELOPMENT – 35% § DEPLOYMENT/PRODUCTION– 20%

Tender Condition prevails

17 General General General

General We propose to add mutual Non-Solicitation Clause in the contract. Kindly confirm

Tender Condition prevails

18 General General General

General

We Propose to add following clause -

Pre existing IP and third party IP

All intellectual property rights existing prior to the commencement of the services or developed independent of

this Agreement shall continue to belong to the party that owned such rights, including without limitation, computer programs, tools, processes, utilities, methodologies, any proprietary products or components thereof used in the

provision of the Services or development of deliverables and all modifications, enhancements or customizations or derivatives

thereof, whether or not made during the performance of services hereunder. All the third party materials shall be

governed by the terms of the respective third party end user license agreement (EULA).

Tender Condition prevails

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Bidder 12

SL #.

RFP Volume, Section

RFP page no

Content in the RFP

Clarification sought IGL

Response

1

11.0 EVALUATI

ON OF BIDS

16

GSP/BA project/similar solution experience in the Oil and Gas or utility sector (CGD/Electricity/Water) Globally Number of assignments completed with a single contract value greater than INR 4.31 Crores and assignment period of at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered. 10 Marks - 10 or more assignments 8 Marks - Greater than equal to 8 but less than 10 assignments 6 Marks - Greater than equal to 6 but less than 8 assignments 4 Marks - Greater than equal to 4 but less than 6 assignments 2 Marks - Greater than equal to 2 but less than 4 assignments

Request to kindly modify the clause as follows: GSP/BA project/similar solution experience in the Oil and Gas or utility sector (CGD/Electricity/Water) or Government/PSU sector Globally Number of assignments completed/Ongoing with a single contract value greater than INR 4.31 Crores and assignment period of at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered. 10 Marks - 10 or more assignments 8 Marks - Greater than equal to 8 but less than 10 assignments 6 Marks - Greater than equal to 6 but less than 8 assignments 4 Marks - Greater than equal to 4 but less than 6 assignments 2 Marks - Greater than equal to 2 but less than 4 assignments or Number of assignments completed with a single contract value greater than INR 4.31 Crores INR

Refer Corrigendu

m #3

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8+ Crores and assignment period of at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered. 10 Marks - 10 3 or more assignments 8 6 Marks - Greater than equal to 8 but less than 10 assignments 2 assignments 6 2 Marks - Greater than equal to 6 but less than 8 assignments 1 assignment 4 Marks - Greater than equal to 4 but less than 6 assignments 2 Marks - Greater than equal to 2 but less than 4 assignments

2

11.0 EVALUATI

ON OF BIDS

17

Team Leader/ Project Manager: Total experience of minimum 18 Years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3

Request to kindly modify the clause as follows: Team Leader/ Project Manager: Total experience of minimum 18 Years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less

Refer Corrigendu

m #3

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assignments than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments

3

11.0 EVALUATI

ON OF BIDS

17, 18

Sector Specialist Total experience of minimum 15 Years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments

Request to kindly modify the clause as follows: Sector Specialist Total experience of minimum 15 Years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments

Refer Corrigendu

m #3

4

11.0 EVALUATI

ON OF BIDS

18

Specialist Consultant (GSP/BA experience) Total experience of minimum 12 years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments

Request to kindly modify the clause as follows: Specialist Consultant (GSP/BA experience) Total experience of minimum 12 years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments

Refer Corrigendu

m #3

5

11.0 EVALUATI

ON OF BIDS

18

IT & Data Management Lead Total experience of minimum 15 years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments

Request to kindly modify the clause as follows: IT & Data Management Lead Total experience of minimum 15 years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments

Refer Corrigendu

m #3

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6

11.0 EVALUATI

ON OF BIDS

19

Analytics expert (advanced and predictive analytics) Total experience of minimum 18 years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments

Request to kindly modify the clause as follows: Analytics expert (advanced and predictive analytics) Total experience of minimum 18 years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments

Refer Corrigendu

m #3

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Bidder 13

Sl No.

Pg No. Section Clause

No. Description Query/ Amendments

IGL Response

1 14 Section I - Invitation for Bids

10 (a)

The bidder should have completed project related to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil &

Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single order of minimum INR 4.31 crores /

USD 6,62,700 / EURO 5,39,100 during preceding 05 years from the date of bid

submission

The bidder should have completed project related to General Service Platform (GSP) / Business Analytical (BA) Platform/ ERP having Business Analytics Module in Oil & Gas / Utility Management System (Electricity

/ Water / Gas Distribution) in a single order of minimum INR 4.31 crores / USD 6,62,700 / EURO

5,39,100 during preceding 05 years from the date of bid submission

OEM Back-to-Back Projects should be considered

Tender Condition Prevails

2 14 Section I - Invitation for Bids

11 (1.1)

Number of assignments completed with a single contract value greater than INR 4.31 Crores and assignment period of

at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution.

The solution should have been implemented Enterprise wide and

integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered.

Number of assignments completed with a single contract value having assignment period of at-

least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution/ ERP having Business Analytics Module. The solution

should have been implemented Enterprise wide and integrated with heterogeneous source systems such

as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years

(from date of submission of bid) will be considered. OEM Back-to-Back Projects should be considered

Tender Condition Prevails

8

6. General – a. How critical is the experience of implementing similar platform / solution in Oil & Natural gas or

Utility sector to qualify the vendor / supplier?

Tender Condition Prevails

Refer BEC & QCBS

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Bidder 14

Sr. No.

Section Pg. No. Reference Clause Comments IGL Response

2 Bid Evaluation

Criteria Page No. 14 Technical, point b)

Bidder should be CMMI level 5 and shall have ISO 27001.

Tender Condition Prevails

3 Bid Evaluation

Criteria Page No. 15 Technical, point c)

The OEM product Proposed should have least 3 off-the-shelf integrators for integrating with 3rd Party systems like HES/SCADA/GIS/ ERP/BI Tools

Refer Corrigendum # 3

4 Bid Evaluation

Criteria Page No. 14 Financial, point a)

Turnover should be at least INR 300 crores

Tender Condition Prevails

5 Bid Evaluation

Criteria

10.0 Bid Evaluation

Criteria (BEC) - Page No. 14

Financial, point c) Working capital should not be less than INR 10 crores and net worth not less than INR 300 crores

Tender Condition Prevails

6 Evaluation of

Bids Page No. 16

Weightage of technical & financial

It should be 75:25 (Technical: Financial)

Tender Condition Prevails

7 Evaluation of

Bids Page No. 16

GSP/BA project/similar solution experieince in

the Oil and Gas or utility sector

(CGD/Electricty/Water) globally

Single contract value greater than INR 4.31 and assignment period of at least 1 year - 10 for full marks. Single contract value greater than INR 8.62 and assignment period of at least 1 year - 5 for full marks. OR TWO Projects of contract value greater than INR 21.55 and assignment period of at least 5 year - for full marks.

Refer Corrigendum # 3

8 Evaluation of

Bids Page No. 17

Ability and competency of the technology

Add another solution category to existing four categories for data historian& Data integration in Gartner magic quadrant

Refer Corrigendum # 3

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9 Evaluation of

Bids Page No. 19

Presentation by the bidder:

Methodology/Work plan/Understanding of

scope of work

Presentation by the bidder: "Methodology/Work plan/Understanding of scope of work/Technical fittment" Split section 3.2: Understanding of scope of work, deliverables & business context and divide 10 marks into two. "Add 3.3: Ability of the proposed solution to handle enterprise IT and OT data" - 5 marks

Refer Corrigendum # 3

10 Evaluation of

Bids Page No. 20

Presentation by the bidder:

Methodology/Work plan/Understanding of

scope of work, Section 3.5

Demo of related dashboard/metrics/BA using application platform/software consisting of both IT & OT data

Refer Corrigendum # 3

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TECHNICAL

Bidder 1

Serial No.

RFP Page No.

Requirements as per tender Clarification sought IGL Response

RFP Section Sub-Section Content in the RFP

1 74 Technological Requirements

2.3 Architecture methodology

The GSP Platform should be based on an engineered system to

be able to provide highest available architecture with the

database working in active-active configuration.

Requesting to elaborate what active-active means in this case?

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

2 74 SECTION VII TECHNICAL

COMPLIANCE

2.3 Architecture methodology

The GSP Platform should be based on an engineered system to

be able to provide highest available architecture with the

database working in active-active configuration.

Can you please provide some details on what is meant by

engineered system?

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

3 32

INSTRUCTIO NS TO

BIDDERS (ITB)

31.3 (xx)

Any other condition specifically mentioned in the tender

documents elsewhere that noncompliance of the clause lead

to rejection of the bid

For ease of compliance tracking, it would be better if you provide a compliance matrix template that

should be filled up?

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

5 69 Scope of

Work

1.0 IGL Business Processes

and Data volume

/ frequency

table:

*Illustrative Total data volume (As of Now): 15 TB to 25 TB

(approximately) Expected data volume growth rate per year: 25

% to 35 % (approximately)

To ensure that there is no Underperformance in the system,

Can you please suggest the minimum sizing that should be

used for the building the solution - Should it be on the minimum

(15TB) or the maximum value(25 TB) of the range that you have

provided?

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

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6 14 INVITATION FOR BIDS

(IFB)

10.0 Bidder Evaluation

Criteria

In case bidder is authorized OEM Partner / System Integrator then

bidder shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of

ten (10) years and OEM should give confirmation to provide all

necessary support to the authorized agency.

Requesting you to consider and allow the same for a period for 3 years as that is the term of the

project. Since it is a SAAS project -we request to allow for provision of upgrade to the latest service or offer an upgrade to the version of

the Originally Ordered Cloud Service or designate a Successor Cloud Service. Request to please

allow the Cloud provider to provide an upgrade or Successor Cloud Service during the duration

of the GSP/BA Contract.

Refer Corrigendum #3

7 69 Scope of

Work Section 5

Interface type for GPS System for LCV Tracking is Excel / PDF

Can all the information be made available in Excel rather than

PDF? Tender conditions prevail.

8 70 Scope of

Work Section 5

These data refresh times/rates and report generation times will be finalised at the time of AS IS study, which will be carried out

by implementation agency.

Is there any possibility of real-time data (CDC) to be extracted from any RDBMS source? If CDC

needed, please describe the source system (DB, OS) and what

will be the daily volume?

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

9 77 Scope of

Work Section 5

2.4 GSP / BA Functionality - Data Processing and Data Quality. This layer will enable to perform data

processing tasks such as data validation, data transformation,

data standardization and data enrichment, data quality

etc. on the incoming data.

What is the approximate count of entity records to be processed for

Data Quality? What will be the approximate count of daily entity

records processed for Data Quality?

Data volume and frequency have already been provided. Further

details will only be provided to Selected

bidder at the time of As-Is study.

10 77 Scope of

Work Section 5

2.4 GSP / BA Functionality - Data Processing and Data Quality. This layer will enable to perform data

processing tasks such as data validation, data transformation,

data standardization and data enrichment, data quality

Will Data Quality be required only in batch mode or also real-time?

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

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etc. on the incoming data.

11 69 Scope of

Work

1.0 IGL Business Processes

and Data volume

/ frequency

table:

IGL Business Process Data Volume/ Frequency

Table Total Data Volume (as of now)15 to 25 TB

Please clarify how many years of data does this volume refers to ? And how much of this has to be brought to GSP/ BA platform.

15TB -25TB, 25%-35 % is a wide range request you to please

confirm if the higher side of this range should be considered for

the sizing? Request for following information for the sizing of GSP/

BA platform: No. of reporting and dashboard

users. No. of Analytics users No . of

users for any other purpose such as adhoc queries concurrency of the users Initial Data volume (for ELT/ETL) to be loaded in to BA platform Daily Data volume (for ELT/ETL) to be loaded in to BA platform Time window for daily

ELT/ETL YoY growth of user base.

1. Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution. 2. Refer Corrigendum #3

12 73 Scope of

Work 2

Functional Requirements, Architecture & Methodology

Please confirm whether it is mandatory to comply to each of the requirements and clauses of

section 2.0?

Tender conditions prevail.

13 74

Technologic al

Requiremen ts

2.1 GSP/ BA solution should be

compatible with SAP BW/4 HANA.

Does the phrase "compatible with SAP BW/4 HANA" refer to the ability of GSP/ BA system to

ingest data from SAP 4 HANA as a source system. Please confirm.

IGL seeks this functionality is respect to future

implementation of SAP BW/4 HANA.

14 75

Architecture /

Methodolog y of GSP /

BA Platform

2.3 Security

Should provide a single sign on (SSO) solution to

log on to all services of GSP/BA Platform.

Is it right to assume that SSO will be required for all the GSP/BA

Modules.

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

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15 69 Scope of

Work 1

IGL Mobile Application (Meter reading apps, Field Mobility Apps,

Domestic Consumer Apps)

What is the interface for Mobile Applications

Bidder shall refer tender documents for IGL's

functional / technical requirements & Vendor is expected to Provide its

best solution.

16 74 Scope of Work

2.3 Should offer development and test environments in addition to the production environment

What should be the capacity of the test environment ?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

17 74 Scope of Work

2.1 GSP/BA solution should be compatible with SAP BW/4 HANA.

What is the context of using SAP BW here. Please clarify.

IGL seeks this functionality is respect to future implementation of SAP BW/4 HANA.

18 77 Scope of Work

2.4 GSP / BA Functionality

ETL/ELT (Extract, Transform & Load) / (Extract, Load & Transform): It is required that for data movement and transformation, ETL/ELT solution be used.

Is it crucial for the data integration tool to facilitate fastest data movement using least network hops?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

19 73 Scope of Work

Section 2.1 The proposed cloud solution must have the capability to transfer/shift,….from GSP/BA Providers Data Centre, As-Is, into dedicated private cloud in future, if so desired by IGL.

Please advise what will the process for this look like. How will IGL communicate this and time frame for shifting.

During the period of the contract, there will be no additional cost to IGL. At the end of the contract period, Bidder needs to provide a cost as per ammended SOR (Refer Corrigendum# 3), but the cost will not be used for evaluation process.

20 73 Scope of Work

Section 2.1 The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document.

Please advise user base for sizing - the number of users. Also what does unlimited mean. This is a SAAS based solution - so there cannot be unlimited users

Refer Corrigendum# 3

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Bidder 2

Page

Clause Numbe

r

Clause Heading

Clause Query IGL Response

16 1.2 Ability and

competency of Technology

Proposed technology must appear in the Gartner/Forester reports for all of the following solution categories in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester: - Cloud Infrastructure as a service - Data warehouse & Data Management Systems - Business Analytics / Advanced Analytics / Business Intelligence - Data Integration

Since the solution offering will be developed in a SaaS model on Cloud, Data Integration platform will also be on Cloud. So for Data Integration will Gartner's iPaaS (Integration Platform as a Service) magic quadrant report be accepted for QCBS point 1.2 "Ability and Competency of Technology"? Definition of Integration Platform as a Service (iPaaS) as per Gartner - it is a suite of cloud services enabling development, execution and governance of integration flows connecting any combination of on premises and cloud-based processes, services, applications and data within individual or across multiple organizations (https://www.gartner.com/it-glossary/information-platform-as-a-service-ipaas/)

Refer Corrigendum #3

16 1.2 Ability and

competency of Technology

Proposed technology must appear in the Gartner/Forester reports for all of the following solution categories in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester: - Cloud Infrastructure as a service - Data warehouse & Data Management Systems - Business Analytics / Advanced Analytics / Business Intelligence - Data Integration

Will IGL use their Gartner/Forrester subscription to verify and evaluate Bidder's proposed technology solution or does the Bidder have to submit Gartner/Forrester reports for QCBS evaluation?

Bidder to submit the reports. IGL will verify

if needed.

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63 / 64

15.2 / 15.3

Other special terms of contract

The solution should have the capability to lift and shift without configuration the entire system from hosted data Centre to IGL as an option to IGL At the time of contract closure of the GSP/BA service provider, the entire technology, including dedicated cloud infrastructure, application layer, application logic, ETL/ELT, Business analytics layer, algorithms, KPI's and reports including all the underlying software technology, should be movable from GSP/BA Providers Data Centre As-Is, to IGL's Dedicated private cloud / Data Centre as per additional cost quoted in SOR

Does IGL plan to transfer GSP / BA solution from Cloud to On-Premise after 3 years?

Refer Corrigendum #3

64 15.5 Other special

terms of contract

The technologies selected by the bidder must be limited to those OEM‟s, which have appeared in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester in the under-listed area: - Cloud Infrastructure as a service - Data warehouse & Data Management Systems - Business Analytics / Advanced Analytics / Business Intelligence platform - Data Integration

Page 64, clause 15.5 states that the technology must be limited to last two years Gartner / Forrester report. Leading OEMs in Gartner / Forrester reports for "Cloud Infrastructure as a Service" offer secure public Cloud. Can the bidder choose leading OEM's Public Cloud Infrastructure for GSP/BA solution? In the public cloud infrastructure all virtual resources, used by GSP/BA, will be dedicated to IGL and not shared with any other parties. The public cloud infrastructure will comply with all Security standards mentioned in the bid document, comply with MeitY guidelines, and will PASS STQC audit. Most government organizations worldwide are also using leading Public Clouds for their highest security standards. The industry is using Public Cloud for Advanced Analytics especially because of elastic computing resources - scalability is easy (at the click of button) and quite economical (pay-as-you-go model)

Refer Corrigendum# 3

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69 1

IGL Business Processes and Data volume /

frequency table

Total data volume (As of Now): 15 TB to 25 TB (approximately) Expected data volume growth rate per year: 25 % to 35 % (approximately)

Is this data volume combined storage VOLUME of all IT applications used by IGL? Please provide details of your existing Data Centre - whether on premise or cloud configuration, and location of Data Centre along with Disaster Recovery site details

Combined data for all exisiting applications Exisiting Data Centre:

On prime (IGL Bhawan)

DR: Pune (IBM)

70 2.2.1

Year-wise scope of

implementation

- What data from IGL's Document Management System needs to be integrated with GSP/BA? Is it only metadata or the documents are to be stored on GSP / BA? Is Document Presentment (DP) by Open Text IGL's Document Management System?

Bidder shall refer tender documents for

IGL's functional / technical

requirements & Vendor is expected to

Provide its best solution.

Detailed information shall be provided at the time of AS-IS-

STUDY

70 2.2.1

Year-wise scope of

implementation

- Where is payment gateway data maintained? Is there any database hosting these details? 3rd party is maintaing

it, alongwith bank

72 1.3 Common Data

Format

To implement GSP/ BA Platform, It is required to finalize a common data format by which all the required systems will provide their necessary information in a same format which can be further used as an input for GSP/ BA Platform to display the information in the display board

Is Common Data Format (CDF) only for IGL's manual processes and external vendor applications that will need to send data to GSP/BA for integration? Or will every IGL source application / system / process provide data to GSP / BA in Common Data Format?

Bidder shall refer tender documents for

IGL's functional / technical

requirements & Vendor is expected to

Provide its best solution.

73 2.1

Key Functional requirements for GSP/ BA

Platform

Compatible with devices such as scanner, printer and Wi-Fi projectors, video wall etc.

Can the requirement be elaborated to understand the outcome of this compatibility? Tender Conditions

Prevail

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73 2.1

Key Functional requirements for GSP/ BA

Platform

Inbuilt document management feature and should support various extensions such as .doc, .docx, .pdf, .xls, xlsx, .txt, .rtf, .bmp, .jpeg, .jpg, .png, etc

Can the requirement be elaborated to understand how this feature will be utilized by IGL?

Bidder shall refer tender documents for

IGL's functional / technical

requirements & Vendor is expected to

Provide its best solution.

73 2.1

Key Functional requirements for GSP/ BA

Platform

GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated to only IGL's GSP/BA application and the underlying GSP/BA technology layer and resources should not be shared with any other customer of the Service provider during the time of contract to avoid security breaches, IP related infringement issues, reduction in performance arising out of competing resource demand from any non IGL GSP/BA application etc.

Is IGL restricting Bidders to use Private cloud? Resources can be Physically dedicated only in Private Cloud option. In Public Cloud all virtual resources, used by GSP/BA, will be dedicated to IGL and not shared with any other parties. The public cloud infrastructure will comply with all Security standards mentioned in the bid document, comply with MeitY guidelines, and will PASS STQC audit. Private Cloud set-up will be no different than hosting the Infrastructure on IGL premise, except that the Bidder will maintaining and operating the infrastructure instead of IGL (outsourced/managed service). If IGL will restrict Bidders to Private cloud the true advantage of Public Cloud, in SaaS model, cannot be leveraged

Refer Corrigendum# 3

73 2.1

Key Functional requirements for GSP/ BA

Platform

Scalable up to the extent to cater the IGL's 5 years future requirements in terms of horizontal and vertical growth (Including acquisitions, new geographical areas)

What are IGL's 5 years future requirements for GSP / BA? 3 Years vision can be noted from the tender's scope-of-work

Bidder shall refer tender documents for

IGL's functional / technical

requirements & Vendor is expected to

Provide its best solution.

74 2.1

Key Functional requirements for GSP/ BA

Platform

The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document

How many IGL users will consume data from GSP/BA? Will reports / dashboards be the only interface of GSP / BA to IGL users? Refer Corrigendum#

3

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77 2.4

GSP / BA Functionality

(Data Acquisition and

Integration)

Mapping of the modules from SAP to GSP including identification of the source header will be responsibility of the Bidder. IGL will only provide the interface, but bidder will ensure necessary functional / technical consultants to understand the source data in SAP and map it to the dimensions and measures in GSP layer

Will access to IGL's ERP (SAP) require licensing and will IGL provide the required licensing for GSP/BA platform to access? Bidder shall refer

tender documents for IGL's functional /

technical requirements &

Vendor is expected to Provide its best

solution.

77 2.4

GSP / BA Functionality

(Data Processing and

Quality)

For every data captured from the source system, there shall ideally be data quality processing against preset rules or through outlier analysis, and if found to be discrepant, shall be flagged before being put into the data warehouse

Will IGL work with the Consultant (Bidder) to define Data Quality rules? Given Data Quality rules have to be defined as per IGL's Enterprise Architecture standards

This will be part of Requirement

gathering/specification document specifying

system &functional requirements and

bidder will be using the knowldge and expereince of the

industry consultants who have worked in

similar industry.

77 2.4

GSP / BA Functionality

(Data Processing and

Quality)

The Platform should be able to ingest different types of data (structured and unstructured data) from different types of sources

What are the sources of unstructured data? The capability is required more from a

future proof perspective and will be part of the As-Is Study (Ex: Social

Media, Documents, Mails, etc)

84 8 Go-Live and Deployment

The selected vendor will have to shift/migrate the application from Development/Pre-production hosted environment to a fully scaled up Production/Go Live

Is IGL restricting Bidders to use Private cloud? This is conflicting with Page 64, Clause 15.5 "use technology listed in Gartner / Forrester reports for "Cloud Infrastructure as a Service". Leading OEMs, in Gartner / Forrester report for "Cloud Infrastructure as a Service", offer secure Public Cloud. Public Clouds have robust Load

Refer Corrigendum# 3

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environment, As-Is, on a dedicated private cloud infrastructure for IGL in India

Balancing, Failover, and Disaster Recovery architecture

- - -

- Since IGL is participating to acquire new GA s. Will the GSP include only current Geographical Areas (GA s) or will it be expanded into the new GA s (Karnal, Rewadi)

Bidder shall refer tender documents for

IGL's functional / technical

requirements & Vendor is expected to

Provide its best solution.

24 24 GSP / BA

delivery team

IGL expects the bidder to have at the minimum the following key roles during year 1 and year 2 for GSP / BA implementation. Minimum Onsite deployment %age is mentioned as under: 1. Project Lead (50 %) 2. Sector Specialist (50 %) 3. Specialist Consultant (80 %) 4. Analytics Expert (40 %) 5. IT &Data Management Lead (80 %) 6. Project Team Member (100 %)(Min. 4 members of different profile) (Ex: ETL developer, BI developer, Business Analyst & Cloud Platform Admin)

It will be difficult for Bidder to spend this large percent of time on IGL's premise, since these profiles will require coordination with the larger GSP/BA project team, Infrastructure and admin teams, and Subject Matter Experts. Can IGL reduce the onsite presence percentage of these roles to allow the Bidder to operate on the milestones or outcomes defined by IGL? Bidder's team will be available for IGL onsite as and when necessary - for Requirements Gathering, Source System Analysis, Steering Committee meetings, weekly status meetings, daily meetings, Change Management, Training etcetera

Refer Corrigendum #3

76 / 78

2.3 / 2.4

Architecture Methodology (Security) /

GSP BA Functionality (Reports and Dashboards)

GSP database should restrict the access to transactional data to high privilege users IGL would like to enable the senior officials and other specific user groups with the facility of dashboard to provide snapshots of business and key parameters to be monitored

Please share the Org structure for PNG and CNG to understand the dashboard roles and to determine the requirement for data by roles

This will be done as part of As-Is

requirements, as per tender document.

84 9 Post go-live Provide availability on-site / Does IGL require coverage for GSP / BA on holidays, non- Tender Conditions

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maintenance (Under

Operations & Maintenance

support period)

telephonic for 24*365 (i.e. round the calendar year)

working days, and post IGL's business/operational hours also?

Prevail

77 2.4

GSP / BA Functionality

(Data Acquisition and

Integration)

Mapping of the modules from SAP to GSP including identification of the source header will be responsibility of the Bidder. IGL will only provide the interface, but bidder will ensure necessary functional / technical consultants to understand the source data in SAP and map it to the dimensions and measures in GSP layer

What will be the involvement of IGL, during project delivery, in helping the Consultant (Bidder) understand IGL's business processes, functions, and source systems? In-spite of the Bidder bringing their own SAP Functional and Technical Expert, there might be questions requiring IGL IT to clarify. Is IGL planning to offer this assistance/guidance?

Bidder shall refer tender documents for

IGL's functional / technical

requirements & Vendor is expected to

Provide its best solution.

- - - -

What are the legacy applications in IGL's Enterprise Architecture as-on-date?

Bidder shall refer tender documents for

IGL's functional / technical

requirements & Vendor is expected to

Provide its best solution.

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Bidder 3

S.No.

RFP Document Reference(s) (Section &

Page Number(s))

Content of RFP requiring Clarification(s)

Points of clarification IGL Response

4 Section V - 1.2

How many data sources to be considered for each level of complexity?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

5 Section V - 1.2

We understand that you are looking to process structured, unstructured, time-series etc. Please confirm

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

6 Section V - 1.2

Please provide the volume of different types of data.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

7 Section V - 1.2

Will there be real time data streaming in the overall landscape?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

8 Section V - 1.2

Data analytics is also to be performed as a part of implementation? If yes any business use cases which is done under same?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

9 Section V - 1.2

How many users will be accessing the reports?

Refer Corrigendum# 3

10 Section V - 1.2

Security features required at report level? i.e. role based access, fine grain access control etc.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

11 Section V - 1.2

How many report or dashboards to be built?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is

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expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

12

Please provide the total number of KPIs in each application and yearwise.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

13 Section V - 1.2

What type of reports to be build i.e. real time reports, operational reports, canned reports etc.?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

14 Section V - 1.2

Will mobile devices will be used by users to access the reports?

Yes

15 Section V - 1.2

What is the form of the current data?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

16 Section V - 1.2

How are current analytics positioned?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

17 Section V - 1.2

Do you have any BI/DW groups exist in your ORGANIZATION as a whole?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

18 Section V - 1.2

To what degree has your group integrated UNSTRUCTURED DATA (i.e., text or documents) in the BI/DW environment?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is

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study.

19 Section V - 1.2

How big is your source system?( In GB/TB)

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

20 Section V - 1.2

Please help with the number of applications for which the Big data solution needs to be developed

Details will be provided to selsected vendor in As-is-Study

21 Section V - 1.2

Please help us with the analytics scope to be developed

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

22 Section V - 1.2

Going with the incremental approach what division or function area to start with?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

23 Section V - 1.2

Is there a Bigdata setup of Hadoop in place? If no then please provide the current set up of the hadoop system to be reused.

No, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

24 Section V - 1.2

What data science use cases are planned to be implemented in the first year?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

25 Section V - 1.2

Is the expectation to provide the methodology/approach for a data science use case or Does the scope include implementing the data science use case as well?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

26 Page No : 70,

Section V, Clause 2.2.1

Year wise scope of implementation (year 1

and year 2)

All sources mentioned in the list must provide APIs for data extraction

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

27 Page No : 73,

Section V, Clause 2.1

Inbuilt email features and message alerts.

Our understandig here is for the tool to have capability to interface with email and messaging gateways for sending alerts. Kindly confirm.

Yes, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

28 Page No : 74, The solution should allow Unlimited users and concurrent Refer Corrigendum# 3

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Section V, Clause 2.1

both unlimited users and concurrent sessions to

access and use the overall application for

user base specified in the bid document

sessions is not possible from infrastructure point of view. Does this requirement means unlimited users software license?

29 Page No : 74,

Section V, Clause 2.3

The solution should allow both unlimited users and concurrent sessions to

access and use the overall application for

user base specified in the bid document

What should be capacity of the test and development invironments? (like 10% or 20% of Production) Whether these environments are also expected to have HA capability?

Yes, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

30 Page No : 74,

Section V, Clause 2.3

For a future proof perspective GSP data Platform should have built-in DR solution

capabilities

"Build-in DR capability" is not clear. Kindly share business use-case for understanding.

IGL expects bidder to provide DR capability as an integrated part of the complete solution.

31

Page No : 77, Section V,

Clause 2.4 a) & b)

Data Acquisition and Integration

Data Processing and Data Quality

Both sections a) & b) seems to cover common data quality functions and scope. Is there specific reason for keeping DQ in two separate sections? Or both a) & b) should be read as one consolidate data quality requirement?

As per tender conditions.

32 Page No : 78,

Section V, Clause 2.4 c)

Enterprise Data Warehouse

For high performance the data Platform should

support dual (both) row and column format in-memory transactional

processing.

Does the DBMS need to keep in "EITHER" row or columinar format? Or should have capbility to keep same data in "BOTH" row and columinar format?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

33 Page No : 78,

Section V, Clause 2.4 d)

Alerts need to be generated by the BA system based on the

business requirements and the thresholds to be

BI tool is expected provide integration with email/messaging gateway for alerting. Kindly confirm.

Yes, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

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defined.

34 Page No : 79,

Section V, Clause 2.4 e)

Can backfill calculation results to represent new or adjusted calculation

routines

Writeback functionality is expected for all kinds of reports? Or its limited to planning/budgeting?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

35 Page No : 79,

Section V, Clause 2.4 e)

Download data from the system easily for offline

analysis

its understood that data download is expected in CSV/XLS format. Kindly confirm.

Yes, but not limited to.

36

Page no. 72, Forthcoming

Processes Table, Item nos. 2 and 3

Smart Device integration and RFID Tagging of

spares

For Smart Device integration and RFID Tagging of spares, would you be looking for an IoT capability also, along with other Cloud services?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

37

Page no. 72, Forthcoming

Processes Table, Item nos. 2 and 3

Smart Device integration and RFID Tagging of

spares

How is the data captured? Are there any sensors that send data at regular intervals using IoT gateways?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

38 Page No : 17 Cloud Infrastructure as a

service What Cloud is preferred? On-premise/ Private or Public?

Refer Corrigendum# 3

39 Page No : 17 Business Analytics /

Advanced Analytics / Business Intelligence

Is there any existing tool being used for Data analytics?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

40 Page No : 17 Business Analytics /

Advanced Analytics / Business Intelligence

Or, does third party manage all these aspects? If yes, can the details be shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

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Bidder 4

Sl No.

Document Clause no / page No

Clause Query IGL Response

2 Tender

Doc Page 10

Year 1 key milestones / activities

KPI - Successfully defining KPIs which are feasible for implementation using data

sources (applications / systems / processes) in-scope

for Year 1

It is requested IGL provide approximate number of KPI Dashboard Segments / No of KPIs in scope for Year 1, 2, 3 for SI to understand / estimate size / scale of development / implementation work

Tender conditions prevail.

1 Tender

Doc Page 69 IT

For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

2 Tender

Doc Page 69 PNG O&M

For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

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3 Tender

Doc Page 69 CNG O&M

For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

4 Tender

Doc Page 69 Marketing

For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

5 Tender

Doc Page 69 HR

For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

6 Tender

Doc Page 69 Q&IM

For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

7 Tender

Doc Page 69

Total data volume (As of Now): 15 TB to 25 TB

What volume of the total data volume 5TB comes from SAP systems?

More than 50% of data (15TB to 25TB) is form SAP.

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8 Tender

Doc Page 69

Total data volume (As of Now): 15 TB to 25 TB

What is the initial data vlume that is to be loaded into the new system?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

9 Tender

Doc Page 69

Total data volume (As of Now): 15 TB to 25 TB

What is the daily data vlume that is to be loaded into the new system?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

10 Tender

Doc Page 69

Total data volume (As of Now): 15 TB to 25 TB

What is the peak data vlume that is to be loaded into the new system?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

11 Tender

Doc Page 69 ERP (SAP)

What is the current version of the SAP system? Also what is the version of the underlying database?

SAP ECC 7.x and Oracle DB

12 Tender

Doc Page 70

In year 1 the following applications are in-scope for

integration with GSP: Business Intelligence (BI)

Does IGL have an existing DWH & BI solution? If yes, please provide the details.

Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.

13 Tender

Doc Page 71

There are several manual processes in IGL where data is

generated in various forms/type.

CNG Projects:

For each of the manual sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

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14 Tender

Doc Page 69

There are several manual processes in IGL where data is

generated in various forms/type.

Legal

For each of the manual sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

15 Tender

Doc Page 72

There are several manual processes in IGL where data is

generated in various forms/type.

Corporate Strategy:

For each of the manual sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

16 Tender

Doc Page 73

Provided solution shall be compatible with the available

IGL Hardware & Software.

Please provide the details of the current IT landscape of IGL, so that Bidder can ensure that the proposed solution is compatible for integration with IGL Software, with details about the version of each component.

Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.

17 Tender

Doc Page 73

Capability to Integrate with big data BA and analytic

tools, such as Hadoop, Power Pivot, HANA, Oracle Big Data

and Cloud Era etc. The BA analytical tools should integrate with multiple

databases (including those currently deployed in IGL), multiples application types (currently implemented and

planned in the future) and big data.

What is the need to integrate with Big data platforms. Please elaborate.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

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18 Tender

Doc Page 73

Capability to Integrate with big data BA and analytic

tools, such as Hadoop, Power Pivot, HANA, Oracle Big Data

and Cloud Era etc. The BA analytical tools should integrate with multiple

databases (including those currently deployed in IGL), multiples application types (currently implemented and

planned in the future) and big data.

What type of data is currently present in the source systems, structured, semi-structured or unstructured?

All are present. Details will be provided to selected vendor in as-is study.

19 Tender

Doc Page 74

The solution should allow both unlimited users and

concurrent sessions to access and use the overall

application for user base specified in the bid

document.

What is the peak user concurrency? Refer Corrigendum# 3

20 Tender

Doc Page 76

It may happen that there exists discrepancies in the source data and the same shall be most ideally be

captured during the data acquisition and processing

activities.

Are there any known data quality issues. If yes, please provide the details.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

21 Tender

Doc Page 76

Ease of Integration with internal / external interfaces

What are the internal and external interfaces. Please provide the details of each of these interfaces.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

22 Tender

Doc Page 78 Reports and dashboards

What are the types of reports expected in the current scope like canned, operational, ad hoc etc ?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

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23 Tender

Doc Page 78 Reports and dashboards

What type of reports and dashboards are in place today and how many of them are in use?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

24 Tender

Doc Page 78 Reports and dashboards

What is the existing no. of reports and dashboards?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

25 Tender

Doc Page 78 Reports and dashboards

Bidder 4 understands that IGL already has a reorting solution. Is IGL looking any other specific BI reporting tool for its reporting requirements?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

26 Tender

Doc Page 78 Reports and dashboards

Do bidder need to migrate existing reports to new reporting tool? If yes how many of these reports to be migrated new?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Refer Corrigendum# 3

27 Tender

Doc Page 78 Reports and dashboards

How many new reports are expected be developed in the current scope?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Refer Corrigendum# 3

28 Tender

Doc Page 78 Reports and dashboards

How do users access reports today? Users do it through multiple means- Excel, SAP, SAP BW, Cognos, Customer SQL queroes, Canner reports etc.

29 Tender

Doc Page 78 Reports and dashboards

What is no. of report and dashboard users? Refer Corrigendum# 3

30 Tender

Doc Page 78 Reports and dashboards

What is the expected growth of users and concurrency in next 5 years?

Refer Corrigendum# 3

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31 Tender

Doc Page 78 Reports and dashboards

What are the current reporting challenges and pain areas?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

32 Tender

Doc Page 78 Analytics

What is the number of analytics users?

33 Tender

Doc Page 78

Another requirement is the ability of the dashboards to be made available on mobile

devices.

DO the dashboards have to be available in offline mode?

Data should be downloadable to Excel and PDF for offline anlaysis.

34 Tender

Doc Page 79

GSP / BA PROTOTYPE Successfully building a

prototype on selected 20-30% of Year 1 Requirements

What 20-30% of the first years requirement will be used to build the prototype?

The UAT be done on a sample of 20-30% of Data identified for each process / system / application by IGL which the GSP/BA Bidder will have to extract and use for acceptance testing.

35 Tender

Doc 73

2.1 The entire solution (during prototype,

production, and deployment phase) including Data (during prototype, production, and deployment phase) must be hosted in India as per RBI /

MEITY guidelines

for cloud solutions. from the ministry of electronics and IT, under the GI cloud(Meghraj) initiative

36 Tender

Doc 73

2.1 Provided solution shall be compatible with the available

IGL Hardware & Software.

Please provide details of IGL Hardware and Software for compatibility.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.

37 Tender

Doc 73 Accessible through internet.

We assume connectivity through proposed analytics toos through internet only. Please confirm.

Refer Corrigendum #3

Refer Corrigendum# 3

Please share the guidelines of RBI and MIETY Refer Corrigedum #3

User is directed to collect this information

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38 Tender

Doc 76

The setting up Infrastructure and software Platform should be monitored by OEM to get the right configuration / set up suited to requirement.

This will ensure OEM participation in the project.

We assume this is limited to SaaS OEM only. Please confirm

Tender conditions prevail.

39 Tender

Doc 85 Response / Resolution Time

We assume Help Desk including L1 support is out of scope. Please confirm

Support details are provided in RFP. -Bidder to provide support on-site / telephonic for 24*365 (i.e. round the calendar year) -Provide technical support shall be available in English / Hindi. Tender Conditions Previail

40 Tender

Doc 74

The GSP Platform should be based on an engineered

system to be able to provide highest available architecture with the database working in active-active configuration.

Requesting to elaborate what active-active means in this case?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

41 Tender

Doc 74

The GSP Platform should be based on an engineered

system to be able to provide highest available architecture with the database working in active-active configuration.

Can you please provide some details on what is meant by engineered system?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

44 Tender

Doc 69

*Illustrative Total data volume (As of

Now): 15 TB to 25 TB (approximately)

Expected data volume growth rate per year: 25 % to 35 %

(approximately)

To ensure that there is no Underperformance in the system, Can you please suggest the minimum sizing that should be used for the building the solution - Should it be on the minimum (15TB) or the maximum value(25 TB) of the range that you have provided?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

46 Tender

Doc 69

Interface type for GPS System for LCV Tracking is Excel /

PDF

Can all the information be made available in Excel rather than PDF?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

47 Tender

Doc 70

These data refresh times/rates and report

Is there any possibility of real-time data (CDC) to be extracted from any RDBMS

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor

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generation times will be finalised at the time of AS IS study, which will be carried

out by implementation agency.

source? If CDC needed, please describe the source system (DB, OS) and what will be the daily volume?

is expected to Provide its best solution.

48 Tender

Doc 77

2.4 GSP / BA Functionality - Data Processing and Data

Quality. This layer will enable to perform data processing

tasks such as data validation, data transformation, data standardization and data

enrichment, data quality etc. on the incoming data.

What is the approximate count of entity records to be processed for Data Quality? What will be the approximate count of daily entity records processed for Data Quality?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

49 Tender

Doc 77

2.4 GSP / BA Functionality - Data Processing and Data

Quality. This layer will enable to perform data processing

tasks such as data validation, data transformation, data standardization and data

enrichment, data quality etc. on the incoming data.

Will Data Quality be required only in batch mode or also real-time?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

50 Tender

Doc 69

IGL Business Process Data Volume/ Frequency Table Total Data Volume (as of

now)15 to 25 TB

Please clarify how many years of data does this volume refers to ? And how much of this has to be brought to GSP/ BA platform. 15TB -25TB, 25%-35 % is a wide range request you to please confirm if the higher side of this range should be considered for the sizing? Request for following information for the sizing of GSP/ BA platform: No. of reporting and dashboard users. No. of Analytics users No . of users for any other purpose such as

1. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. 2. Refer Corrigendum# 3 for an indicative user load

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adhoc queries concurrency of the users Initial Data volume (for ELT/ETL) to be loaded in to BA platform Daily Data volume (for ELT/ETL) to be loaded in to BA platform Time window for daily ELT/ETL YoY growth of user base.

52 Tender

Doc 74

GSP/ BA solution should be compatible with SAP BW/4

HANA.

Does the phrase "compatible with SAP BW/4 HANA" refer to the ability of GSP/ BA system to ingest data from SAP 4 HANA as a source system. Please confirm.

IGL does not have HANA today but this is to future proof the system.

53 Tender

Doc 75

Should provide a single sign on (SSO) solution to log on to

all services of GSP/BA Platform.

Is it right to assume that SSO will be required for all the GSP/BA Modules.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

54 Tender

Doc 69

IGL Mobile Application (Meter reading apps, Field Mobility Apps, Domestic Consumer

Apps)

What is the interface for Mobile Applications.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

55 Tender

Doc 74

Should offer development and test environments in addition

to the production environment

What should be the capacity of the test environment ?

Bidder should provide solution to cater to all requiremtns of RFP including The UAT which will be done on a sample of 20-30% of Data identified for each process / system / application by IGL which the GSP/BA Bidder will have to extract and use for acceptance testing. Tender Conditions Prevail

56 Tender

Doc 74

GSP/BA solution should be compatible with SAP BW/4

HANA.

What is the context of using SAP BW here. Please clarify.

IGL does not have HANA today but this is to future proof the system.

57 Tender

Doc 77

ETL/ELT (Extract, Transform & Load) / (Extract, Load &

Transform): It is required that for data movement and transformation, ETL/ELT

solution be used.

Is it crucial for the data integration tool to facilitate fastest data movement using least network hops?

Vendor is expected to Provide their best solution. IGL will evaluate. The solution has to meet all the requiremtns of the GSP/BA.

58 Tender 73 The proposed cloud solution Please advise what will the process for this Refer Corrigendum #3

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Doc must have the capability to transfer/shift,….from GSP/BA Providers Data Centre, As-Is, into dedicated private cloud

in future, if so desired by IGL.

look like. How will IGL communicate this and time frame for shifting.

59 Tender

Doc 73

The solution should allow both unlimited users and

concurrent sessions to access and use the overall

application for user base specified in the bid

document.

Please advise user base for sizing - the number of users. Also what does unlimited mean. This is a SAAS based solution - so there cannot be unlimited users

Refer Corrigendum# 3

61 Tender

Doc Page 72

IGL plans to implement new applications / systems and

also automate some manual processes – forthcoming application / systems /

processes noted in the table below. GSP/BA should have capability to integrate these

applications / systems / processes in Year 2.

Please let us know by when the forth coming systems mentioned in this section will be available to be integrated in the new landscape.

These will be provided In Year 2 Refer tender Document

62 Tender

Doc Page 74

Architecture / Methodology of GSP / BA Platform

How video Analytics and GIS will help IGL to meet their business objectives? Are there any solutions available for both Video Analytics and GIS in the current state ? Is there any requirement of GIS integrated maps driven dashboards ?

According to tender document. Yes there is requirement of GIS integrated maps driven dashboards

64 Tender

Doc Page 85

During this period, Vendor will engage dedicated experts to provide training to concern

users.

What are the expectations around end-user and management training? How many users need to be trained - function-wise break-up?

Training details will be worked out with the selected Vendor.

65 Tender

Doc Page 69

Total data volume (As of Now): 15 TB to 25 TB

What %age of overall data comes from SAP as a data source ?

More than 50% of data is form SAP.

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67 Tender

Doc Page 78 Reports and dashboards

Who are the stakeholders within enterprise that will consume information from both Dashboards and Reports? What are profiles of different end users (technographics) ? Please provide the Stakeholders/end users hierarchy. How many end users per department/business function are expected to access the dashboards ? How many of these are management users and how many are power users who will do slice/dice and dimensional analysis ?

Detailed break down will be provided during As-IS study and then during requiremtns analysis phase. Refer Corrigendum #3

68 Tender

Doc Page 78 Reports and dashboards

What is level of drill down expected in respective functional KPIs of dashboards ? Are dashboards mockups available ?

The selected vendor will do an AS-IS study and then work with IGL during Business and Requirement Analysis phase.

69 Tender

Doc Page 78 Reports and dashboards

.What is end usage of these dashboards ? Will there be review meetings among various stakeholders ? Will review comments/remarks/action items be logged ? How these comments need to be incorporated into system ? Has an internal priortization been done on the functions / dashboards - i.e. which function needs to be delivered in what order?

The selected vendor will do an AS-IS study and then work with IGL during Business and Requirement Analysis phase.

70 Tender

Doc Page 78 Reports and dashboards

Are there any performance/execution time SLA's for the dashboards/ reports?

Tender conditions prevail.

71 Tender

Doc Page 78 Reports and dashboards

Will there be any expectation to follow any alternative methods to report information for which data is not available within

Refer Tender Document

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enterprise ?

1 Tender

Doc Page 85

Performance Gurantee Uptime 99.5%

IGL is requested to review and amendthe clause to 98%. Such stringent requirent will require high availability over multiple DC leading to increas in total cost of ownership

Tender conditions prevail.

2 Tender

Doc Page 74

Clause 2.1 - The solution should allow both unlimited

users and concurrent sessions

This is an open ended requirement. IGL is requested to Specify the no of users and consuncurrent session and also the growoth is such cases in the contractual period

Refer Corrigendum# 3

3 Tender

Doc Page 73

Clause 2.1 - GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated

to only ……..

Bidder 4 understands that a Private Cloud is required for Hosting. How does IGL intend to communicate to this cloud? Through the internet or dedicated private communication channel?

Refer Corrigendum# 3

5 Tender

Doc Page 69

IGL Business Processes and Data volume / frequency

table:

Please clarify the specific type of interfaces for the dollowing: IT Help Desk System IGL Charm Portal, Customer Portal, AMR, Steel Pipeline, Odourisation, and Payment Gateway

Kindle refer to the tender document. All of these details will be obtained by the bidder during AS-IS study and subsequent analysis

6 Tender

Doc Page 71

Remote Valve Operation for SV stations (SCADA)

What interfaces are available from the SCADA, GPS system for LCV tracking and complaint management system?

All of these details will be obtained by the bidder during AS-IS study and subsequent analysis

7 Tender

Doc Page 72

In year 2 forthcoming processes at IGL are in-scope for integration with GSP. IGL

plans to implement new applications / systems and

also automate some manual processes – forthcoming application / systems /

processes noted in the table below. GSP/BA should have capability to integrate these

applications / systems / processes in Year 2.....

We understand that the BA platform of the bidder only need to have the capability to integrate the processes mentioned in the table following this statement. Implementation of the interfaces is out of scope for this contract. IGL may please confirm/clarify.

Yes understanding is correct. Tender Conditions Prevail

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8 Tender

Doc Page 72 Maintenance of GSP/BA

" Platform upgrades and service patches" Platform upgrade necceciates a reimplementation of the same. Since IGL have requested for OEM technology support of the BA platform for much beyond the contractual period, this upgrade may not be required. IGL is requested to review this statement and clarify please.

Tender conditions prevail.

9 Tender

Doc Page 77 GSP/BA Functionality

" Based on the data profiling, the service provider will define data quality rules to be followed and /or data cleansing rules to be applied in the ETL process. Data quality/cleansing/harmonization will be in the scope of work of the service provider. Raw data from systems, field and other sources may require review and cleaning for which the bidder may use appropriate tools, processes and other resources as may be required...." In our opinion Data Quality/correctness should not be based on the SI - IGL may please clarify the meaning of this statement.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

10 Tender

Doc Page 112 Could Hosting Charges

The Time oeriod for the Cloud Hosting Charges has been provided for 4 Months? IGL may please clarify why the deployment period has been taken so.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

11 Tendor

Doc Page 69 Name of Source System -ORM

Please provide the details about the source system 'ORM'.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY

12 Tender

Doc Page 70

GSP should offer real-time/Pre-defined interval insights for IGL‟s effective

decision making.

Please provide the details of the source systems from which data needs to be integrated in real time?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY

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13 Tender

Doc Page 78 Reports and dashboards

Please provide a year wise break up of the number of reports and dashbiards that need to be developed along with the complexity.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY

14 Tender

Doc Page 78 Analytics

Please provide the number of analytics model that need to be developed each year.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY

15 Tender

Doc Page 73

Integrate available data from third party systems.

What are the third party systems that have to be integrated? Please provide the details.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY

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Bidder 5

S.no Refer to Doc. Page no.

Related to Query Remarks IGL Response

5

Request is to keep the Data Warehouse in IGL premise instead of taking it to cloud instead of replicating 15 to 20 TB of data in cloud and create a parallel system. Only the Business Analytical platform should be in cloud to make use of all strong technical functionalities and get the advantages of SAAS features. Hence the point of Cloud as a infrastructure itself should be removed.

There is huge benefit of having data warehouse in IGL premise rather than taking data to cloud, this will reduce cost of overall solution in terms of extracitng data and regularly take it to cloud. Also technically directly doing analytics on On-Premise data warehouse can give near real time analytics dashboard compared to taking the data to cloud and than querying. Also unnecessary data tranfer through dedicated conncetivity increases the cost. This would be the best solution as it becomes a LONG TERM END TO END SOLUTION rather than temprorary solution.

LONG TERM END TO END

SOLUTION

Tender Conditions Prevail

& Refer corrigendum#3

8

Scope of Work What business processes are being targetted from a KPI perspective for year 1, year 2, & year 3

Bidder shall refer tender documents for

IGL's functional / technical

requirements.

9

Scope of Work Does IGL have a list of predefined KPIs also in place or KPI dientification would start from scratch?

Bidder shall refer tender documents for

IGL's functional / technical requirements & Vendor is expected

to Provide its best solution.

Also Refer to Corrigendum# 3

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10

Page No. 72…

Mentioned in page

no. 9, 73

Common Data Format - To implement GSP/ BA Platform, It is required to finalize a common data format by which all the required systems will provide their necessary information in a same format which can be further used as an input for GSP/ BA Platform to display the information in the display board. The Common Data Format has to be documented and approved such that IGL and its vendors can build equipment that will be compliant with the CDF. The role of the CDF is to help enforce consistency with the vision. The CDF is technically crafted by a competent developer. They should keep in mind the need to pack data such that the payload is as small as possible reducing data loads at every point in the system.

There is no need of a CDF, as ETL will ensure a common data format when data is brought into the Data warehouse. CDF is not a common practice or requirement in Enterprise Data Platforms. Please remove this point to involve more vendors and keep it open as technically it is not relevant point

Refer Corrigendum# 3

11 Page no.

74

The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document.

Unlimited scalability of number of users. As per security protocol concurrent users should be allowed only on the analytics layer, not at the Data platform layer.

Refer to

Corrigendum# 3

14

Many reference

s on Integration aspect

The components should all provide seamless integration and have established and published tight integration points among each other especially SAP which constitutes to more than 80% of data

Ideally a single vendor stack with ETL, DW and Analytics will ensure that the stack can handle all levels of complexity and is future proof. The support eco system will be seamless and faster to troubleshoot.

Tender conditions

prevail.

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15 Page no.

83

The DR and HA should be available seamlessly as part of the Data warehousing from the OEM. PLEASE consider this point or award more technical points to solution provider.

DR and HA are a critical part of the solution, the technology used for this should be native to the overall solution architecture, and should be out of the box on the data warehousing solution that will be considered so that the architecture is simplified and a third party interfacing for the same is not necessary

Bidder shall refer tender documents for

IGL's functional / technical requirements & Vendor is expected

to Provide its best solution.

16

Page no. 78

(Enterpirse

DataWarehouse)

The data should not be moved outside the data warehouse for any kind of analytics or data modelling. PLEASE consider this point or award more technical points to solution provider.

Heavy data shifting in run time for data modelling or analytics will put a lot of strain on the overall architecture over a period of time, hence all the data processing for predictive/ BI and all dashboarding has to be done in database

Tender conditions prevail.

Bidder shall refer

tender documents for IGL's functional /

technical requirements & Vendor is expected

to Provide its best solution.

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Bidder 6

S.NO Heading Clause Query Response Suggestion IGL Response

1 Hosting Genreal

In Complete RFP the Hosting of Solution is not cleary defined, somewhere it is mentioned only about infrastructure level and in later

clasuse on SAAS model nor the parameter of hosting are marked . Kindly ammend basic requirement of Hosting parameter as per

MEITY Norms for DC and DR and sizing should be done as per bidders solution.

Proper specification are missing from RFP reagrding Hosting and its Payment ,SLA ,

Evaluation,Marking etc. Request you to revise and Mention the parameter for Development

,Hosting,AMC Separately. If solution is to defined by Bidders it must adheres to

government norms Kindly make sure these specification are not OEM Specific as of now only selected OEM can participated in this

Bid.

Refer Corrigendum#

3

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Bidder 7

S.No. RFP

Reference Page No.

RFP Clause No. Existing Clause Details Clarification Sought IGL Response

4 Page No.

73

Section V, Scope of Work, section 2.1 Key Functional

Requirements

Inbuilt email feature, message alerts.

Does IGL provide the mail server for this requirement?

GSP/BA Solution should be able to send reports etc over email. The email will

be internal to IGL.

5 Page No.

73

Section V, Scope of Work, section 2.1 Key Functional

Requirements

Compatible with devices such as scanner, printer and Wi-Fi projectors, video wall etc.

Please elaborate this requirement in detail?

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

6 Page No.

73

Section V, Scope of Work, section 2.1 Key Functional

Requirements

Inbuilt document management feature and should support various extensions such as .doc, .docx, .pdf, .xls, xlsx, .txt, .rtf, .bmp, .jpeg, .jpg, .png, etc.

Is IGL looking for Inbuilt document management system, if yes please elaborate the scope in cuurent project?

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

7 Page No.

74

Section V, Scope of Work, section 2.1 Key Functional

Requirements

The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document

Please share the approx number of users to design server configuration? Refer Corrigendum# 3

8 Page No.

78 GSP/BA Functionality

Reports and dashboards Please let us know the number of dashbaords and reports?

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

Details will be provided to selected vendor in as-is study.

9 Page No.

70 Scope of GSP/BA Platform,

Section 1.2

Development of GSP/BA What will be the latest file backup time? Please clarify the policy of backup (Daily, Weekely, Monthly etc.)

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

Details will be provided to selected

vendor in as-is study.

10 Page No.

70 Scope of GSP/BA Platform,

Section 1.2 Development of GSP/BA Do we have to prepare DR? Tender conditions prevail.

IGL expects bidder to provide DR

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capability as an integrated part of the complete solution.

11 Page No.

70 Scope of GSP/BA Platform,

Section 1.2

Development of GSP/BA What should be the RTO/RPO for DC/DR?

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

Bidder is expected to put forward a backup and recovery strategy along

with the comparison with alternatives.

12 Page No.

70 Scope of GSP/BA Platform,

Section 1.2

Development of GSP/BA How the data replication will happen between DC & DR?

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

Bidder is expected to put forward a backup and recovery strategy along

with the comparison with alternatives.

13 Page No.

70 Scope of GSP/BA Platform,

Section 1.2

Development of GSP/BA Please clarify who will provide the resources to handle DC & DR

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

14 Page No.

70 Scope of GSP/BA Platform,

Section 1.2

Development of GSP/BA Please clarify that what should be the percentage of compute assigned to DR as compared with DC.

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

Bidder is expected to put forward a backup and recovery strategy along

with the comparison with alternatives.

15 Page No.

70 Scope of GSP/BA Platform,

Section 1.2

Development of GSP/BA Who will handle/manage Cloud DC & DR? And for how many years?

Bidder shall refer tender documents for IGL's functional / technical

requirements & Vendor is expected to Provide its best solution.

16 Page No.

70 Scope of GSP/BA Platform,

Section 1.2

Development of GSP/BA Who will bear the cost for Cloud infra, Licenses & Resources?

Bidder shall refer tender documents for IGL's functional /

technical/commercial requirements & Vendor is expected to Provide its best

solution.

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Bidder 8

S No.

Bid Document Page No.

RFP Document Clause/Section

Queries IGL Response

1 77

This layer will create the foundation for IGL to get insight into data, identify and detect non-validated data, standardize and help in de-duplication of data to obtain single view of the data in the warehouse.

In our experience, a data quality solution which has pre-build libraries especially in indian context have proved very valuable in giving a jump start to such engagements. Please confirm if IGL also seeks such solution which comes with out-of-the-box indian libraries & algorithms

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor

is expected to Provide its best solution.

2 69

Data refresh rate between GSP/BA system and source systems: 15 Minutes to 24 Hours

What is the largest chunk of data to be processed daily and what would be the expected window of load completion?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor

is expected to Provide its best solution.

Details will be provided to

selected vendor in as-is study.

3 74

Should offer development and test environments in addition to the production environment

In our experience, the non-production environment is physically separate from production environment and can further be logically partitioned for development, testing, training etc. purposes. Please confirm if that is acceptable.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor

is expected to Provide its best solution.

5 Hosting

Proper specification are missing from RFP reagrding Hosting and its Payment ,SLA , Evaluation,Marking etc. Request you to revise and Mention the parameter for Development ,Hosting,AMC Separately. If solution is to defined by Bidders it must adheres to government norms Kindly make sure these specification are not OEM

Refer Corrigendum#3

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Specific as of now only selected OEM can participated in this Bid. Kindly ammend basic requirement of Hosting parameter as per MEITY Norms for DC and DR and sizing should be done as per bidders solution.

6 Solution

Analysis,Architecture,and Design

Since this is government project and considering its criticlarity and as GOI norms the project should be hosted at meity empaneled CSP.kindly revise clause as "The Selected Vendor shall be responsible for setting-up, hosting and maintaining the solution in a SAAS model in Meity Emapaneled Uptime Certified Tier III above or TIA 942 Certified Cloud Service provider "and data must be hosted in India.

Refer to Corrigendum# 3

9 Scope of work 1.0 data

source

Can we get more details on these sources. Is is possible to view all these data sources in separate workshop

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor

is expected to Provide its best solution.

Details will be provided to

selected vendor in as-is study.

Refer site visit clause in tender document for visiting IGL.

10 Scope of work GSP/BA

KPI review and Business analytics

Can you please define the quantum of KPI and number of analytics models to be developed in Year 1 & 2

Tender conditions prevail. Details will be provided to

selected vendor in as-is study.

11 Scope of work 2.0 Reports and Dashboard Can you please define the quantum of

reports and dashboards to be developed in Year 1 &2

Tender conditions prevail. Details will be provided to

selected vendor in as-is study.

15 Page 73, 2.1 GSP/BA solution should be compatible with SAP BW/4

Is this the requirement or functionality IGL is looking for. If this is requirement

IGL seeks this functionality is respect to future implementation

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HANA then more details are required for this. of SAP BW/4 HANA.

16 Page 80 Year 3 activities

New application integration Can IGL explain what new system IGL is envisaging for this integration. Without the details it is difficult to estimate the solution

Refer Corrigendum#3

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Bidder 9

Serial No.

RFP Page No.

Requirements as per tender Clarification sought IGL Response

RFP Section Sub-Section Content in the RFP

1 74 Technological Requirements

2.3 Architecture methodology

The GSP Platform should be based on an engineered system to be able to provide highest

available architecture with the database working in active-

active configuration.

Requesting to elaborate what active-active means in this case?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

2 74 SECTION VII TECHNICAL

COMPLIANCE

2.3 Architecture methodology

The GSP Platform should be based on an engineered system to be able to provide highest

available architecture with the database working in active-

active configuration.

Can you please provide some details on what is meant by engineered

system?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

5 69 Scope of

Work

1.0 IGL Business Processes and Data volume / frequency

table:

*Illustrative Total data volume (As of Now): 15 TB to 25 TB (approximately) Expected data volume growth

rate per year: 25 % to 35 % (approximately)

To ensure that there is no Underperformance in the system, Can

you please suggest the minimum sizing that should be used for the

building the solution - Should it be on the minimum (15TB) or the maximum

value(25 TB) of the range that you have provided?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

7 69 Scope of

Work Section 5

Interface type for GPS System for LCV Tracking is Excel / PDF

Can all the information be made available in Excel rather than PDF?

Tender conditions prevail.

8 70 Scope of

Work Section 5

These data refresh times/rates and report generation times will be finalised at the time of AS IS study, which will be carried out

by implementation agency.

Is there any possibility of real-time data (CDC) to be extracted from any RDBMS source? If CDC needed, please describe the source system (DB, OS) and what will be the daily volume?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

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11 69 Scope of

Work

1.0 IGL Business Processes and Data volume / frequency

table:

IGL Business Process Data Volume/ Frequency Table Total Data Volume (as of

now)15 to 25 TB

Please clarify how many years of data does this volume refers to ? And how much of this has to be brought to

GSP/ BA platform. 15TB -25TB, 25%-35 % is a wide range request you to please confirm if the higher side of this range should be

considered for the sizing?

Request for following information for the sizing of GSP/ BA platform:

No. of reporting and dashboard

users. No. of Analytics users

No . of users for any other purpose such as adhoc queries

concurrency of the users Initial Data volume (for ELT/ETL) to

be loaded in to BA platform Daily Data volume (for ELT/ETL) to be

loaded in to BA platform Time window for daily ELT/ETL

YoY growth of user base.

1. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. 2. Refer Corrigendum# 3

12 73 Scope of

Work 2

Functional Requirements, Architecture & Methodology

Please confirm whether it is mandatory to comply to each of the requirements and clauses of section

2.0?

Tender conditions prevail.

13 74 Technological Requirements

2.1 GSP/ BA solution should be compatible with SAP BW/4

HANA.

Does the phrase "compatible with SAP BW/4 HANA" refer to the ability of GSP/ BA system to ingest data from

SAP 4 HANA as a source system. Please confirm.

IGL seeks this functionality is respect to future implementation of SAP BW/4 HANA.

14 75

Architecture /

Methodology of GSP / BA

Platform

2.3 Security Should provide a single sign on (SSO) solution to log on to all services of GSP/BA Platform.

Is it right to assume that SSO will be required for all the GSP/BA Modules.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its

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best solution.

15 69 Scope of

Work 1

IGL Mobile Application (Meter reading apps, Field Mobility

Apps, Domestic Consumer Apps)

What is the interface for Mobile Applications.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

16 74 Scope of

Work 2.3

Should offer development and test environments in addition to

the production environment

What should be the capacity of the test environment ?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

17 74 Scope of

Work 2.1

GSP/BA solution should be compatible with SAP BW/4

HANA.

What is the context of using SAP BW here. Please clarify.

IGL seeks this functionality is respect to future implementation of SAP BW/4 HANA.

18 77 Scope of

Work 2.4 GSP / BA Functionality

ETL/ELT (Extract, Transform & Load) / (Extract, Load &

Transform): It is required that for data movement and transformation, ETL/ELT

solution be used.

Is it crucial for the data integration tool to facilitate fastest data

movement using least network hops?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

19 73 Scope of

Work Section 2.1

The proposed cloud solution must have the capability to

transfer/shift,….from GSP/BA Providers Data Centre, As-Is,

into dedicated private cloud in future, if so desired by IGL.

Please advise what will the process for this look like. How will IGL

communicate this and time frame for shifting.

During the period of the contract, there will be no additional cost to IGL. At the end of the contract period, Bidder needs to provide a cost as per ammended SOR (Refer Corrigendum# 3), but the cost will not be used for evaluation process.

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20 73 Scope of

Work Section 2.1

The solution should allow both unlimited users and concurrent sessions to access and use the

overall application for user base specified in the bid document.

Please advise user base for sizing - the number of users.

Also what does unlimited mean. This is a SAAS based solution - so there

cannot be unlimited users

Refer Corrigendum #3

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Bidder 10

Sr. No

Ref Description Queries IGL Response

1 Page 70/71 2.2.1

In year 1 the following applications are in-scope for integration with GSP: Remote Valve Operation for SV stations (SCADA) Payment Gateway

We need more insights here for those SAP modules, how the interface API will be provided to fetch the data from each of the modules. How incremental data will be provided from those SAP Modules. Also we would request you to grant a session with your SAP team to better understand this model. Details of SCADA implementation, if any, if we can get more insights here What kind of Payment Gateway is implemented and what are the data it holds. Any Regulatory compliance needs to be met here to fetch the data.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.

2 Page 71

Key departments within IGL where there are manual processes

Can we get more insights on some of the manual processes that are being followed within IGL or in general the intent that is required from these processes.

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

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3 Page 72

In year 2 forthcoming processes at IGL are in-scope for integration with GSP IGL plans to implement new applications / systems and also automate some manual processes – forthcoming application / systems / processes noted in the table below. GSP/BA should have capability to integrate these applications / systems / processes in Year 2.

For Year 2 – this are more complex application. We will require more insights of the Smart Device & Video Surveillance implementations. Will there be command Center ? We need more insights of those application for the Data beneath those application & the interfaces that will be provided. Or can we build API for future systems to integrate

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

4 Page 73

2.1

FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM: Compliance to latest Common Data Format (CDF) protocol in order to communicate with third party applications. Should have mobile application support (mobile App). Capability to Integrate with big data BA and analytic tools, such as Hadoop, Power Pivot, HANA, Oracle Big Data and Cloud Era etc. The BA analytical tools should integrate with multiple databases (including those currently deployed in IGL), multiples application types (currently implemented and planned in the future) and big data.

Regarding CDF – can we get some more insights to the required Compliance here. What are the Mobile Platform needs to be supported here. Is there any Net Browser compatible requirements here ? For Big Data – can we consider the Cloud Platform solution or it has be on-premises only.

Refer Corrigendum# 3

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5 Page 74

The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document. GSP/BA solution should be compatible with SAP BW/4 HANA.

This requirement is very very broad level – Concurrent sessions have to be defined here, it cant be unlimited. Same for the Unlimited users, there has to be some defined limits. This will help us in sizing the solution. Is SAP HANA implemented? If Yes – can we get some insights of the usage here?

Refer Corrigendum#3

6 Page 75

Security What is the Authentication protocol used in IGL Is Windows Active Directory used in IGL for all the supporting Applications ?

Multiple systems have their own authentication. SAP also has its own authentication. However Section on Security relates to IGL's requirements

7 Page 73/74

GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated to only IGL's GSP/BA application and the underlying GSP/BA technology layer and Resources should not be shared with any other customer of the Service provider during the time of contract to avoid security breaches, IP related infringement issues, reduction in performance arising out of competing resource demand from any non IGL GSP/BA application etc.

This requirement suggests that the bidder can afford to setup a private Server Infrastructure and not truly a cloud solution. We would like to recommend that IGL prefer Cloud solution providers as per the guidelines of Meghraj and allow Audited CSP‟s and from the empaneled list. Also setting up a private server will not allow IGL to benefit from Industry trend Analysis as it will not be a truly Cloud solution.

Refer to Corrigendum# 3

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Bidder 11

# Page Section Details Pre-Bid Queries IGL Response

2 73 2.1 Compliance to latest Common Data Format (CDF) protocol in order to communicate with third party applications.

Is the CDF protocol the same as specified on "https://cdf.gsfc.nasa.gov/"?

Refer Corrigendum #3

3 74 2.1

The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document.

Is there a reference value for sizing to cater to "unlimited users and concurrent sessions"?

Refer to Corrigendum# 3

4 81 3.0.b.ii.6 Evaluate BA tools to find suitability to IGL‟s technical ecosystem and support functional needs

Clarification required related to the BA tool evaluation requirement mentioned in the clause.

GA/BA vendor will provide the BA tools for implementation. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

5 81 3.0.b.vii

IGL shall perform a detailed User Acceptance Testing (UAT). The vendor shall provide and ensure all necessary support to conducting the acceptance testing including sharing necessary project documentation, source code(wherever applicable), and system designs and developed, testing strategy, test cases developed for the project executable, test results etc. The vendor should leverage their business expertise to help IGL create the UAT test cases and scenarios.

The data for UAT is to be stored in encrypted format. Is the same requirements applicable for Production deployment?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

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Bidder 12

Srl no.

Section reference

Sub-Section

Page No.

Subject Clarification IGL Response

1

Scope for GSP/BA platform

1.1 70 KPI Trees How many KPI trees exist in IGL as-is? How many KPIs altogether are part of the overall KPI trees?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

2

Scope for GSP/BA platform

1.1 70 Report rationalisation

How many reports currently are being derived out of these KPIs or otherwise, that need to be considered for Rationalisation exercise?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

3

Scope for GSP/BA platform

1.2 72 Manual Process

There are about 8 departments listed currently doing manually which needs to be integrated into GSP. How are the KPIs for these departments currently measured?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

4

Scope for GSP/BA platform

1.3 72 Common Data Platform

Requirement of KPIs would drive nature of data. Common Data Format would be very specific to source system and the KPIs that would drive it. Can you ilustrate with examples how can Common DATA Format be same for all source systems?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Tender condition prevails. Refer Corrigendum #3

5

Functional Requirements

2.1 73 Big Data Integration

Kindly detail current reports and analytics derived from Oracle Big Data Analytics, Cloudera, and HANA and specifically what all source systems are they sourcing their data from for Analytics

This is required from a capability perspective. Solution should be able to intergate Big Data systems in the future.

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6

Application Architecture

General General EA Please share IGLs overall current application architecture with components

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.

7

FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM

2.1 72 Inbuilt document management feature and should support various extensions such as .doc, .docx, .pdf, .xls, xlsx, .txt, .rtf, .bmp, .jpeg, .jpg, .png, etc.

Please provide expected minimum set of document management features

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

8

FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM

2.1 73 Compatibility with IGL provided hardware and software

Please provide the available IGL hardware and software

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.

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9

2 2.3 Integration of departmental Vertical applications with GSP/ BA Platform should involve minimal changes (ideally to the extent of exposing their existing APIs or developing new APIs if required) in the respective applications

Please provide the technology stack of all the departmental vertical application which needs to be integrated

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

10

Scope for GSP / BA Platform

1.2 71 Manual process integration with GSP

Are the department manual processes excel based or paper based? Is historic data of all such departmental manual process expected to be loaded into GSP from analytics point of view?

It is a mixture of paper & excel based. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

11

FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM

2.4 77 Data Acquisition and Integration

Is the historic data of all the listed SAP modules (refer 2.2.1 Year-wise scope of implementation) to be loaded into GSP? Is the data load restricted to SAP modules? If not then please provide the external systems/departmental processes from which the data needs to be loaded

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

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Bidder 13

S.No.

RFP Document

Reference(s) (Section &

Page Number(s))

Content of RFP requiring Clarification(s)

Points of clarification

IGL Respon

se

1

Section - 2.1 Key

Functional requirements for GSP/ BA

Platform

Page No 73 & 74

Bidder 13 is the leader in cloud solutions and is working closely with leading oil and gas firms in leveraging the power of cloud for the digital transformation initiatives being undertaken. One of your similar initiative is the BA platform on SaaS model, the tender for which is out One of the clause in the tender says “GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated to only IGL's GSP/BA application and the underlying GSP/BA technology layer and resources should not be shared with any other customer of the Service provider during the time of contract to avoid security breaches, IP related infringement issues, reduction in performance arising out of competing resource demand from any non IGL GSP/BA application etc.”

Bidder 13 is a public cloud solution provider and any customer will have dedicated virtual environment in Azure. You will not have dedicated physical environment. The reason why we do not provide dedicated physical environment as it will become failure point, because when that physical machines go down, your environment is down. In public cloud in case of failure automatic migration takes place to other hardware. You may be aware that we are empaneled by MEITY and confirm to the highest security certifications over the world. We are engaged with leading tier 1 system Integrators for this opportunity. We would request to waive off the clause for separate physical infrastructure for our partners to bid with the cutting edge technology that we offer. We have already undergone an STQC audit and MEITY empanelment which recommends usage by ministries, government departments and public sector undertakings Also we request you to consider a platform and solution provider that is future ready. There has been a lot of investment by Bidder 13 on the new technologies like Artificial Intelligence, machine Learning and Cognitive Services. We would strongly suggest that the technology that you choose for this tender should be future ready with these new age technologies tightly coupled

Refer to

Corrigendum#

3

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Bidder 14

Sl No.

Pg No.

Section Clause

No. Description Query/ Amendments IGL Response

3

1. KPI related questions – a. Is the As-Is Process for KPI definition available as a document? b. Can that be shared as part of this process? c. Who are all involved in defining the KPIs for a department? d. What is the number of KPIs that define a department? (could that be 5, 10, 15, etc). e. At what frequency are they measured, analysed, reviewed, changed?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

4

2. Data volume - at a department level, a. Is there an estimate on the total data volume at IGL? b. How many systems / interfaces contribute to this data volume? c. How many different types of data are included in this data volume? (IoT, User data, Performance data, etc)

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

5

3. Year - 2 – a. How many New sources could get integrated into the main stream GSP/BA platform in year 2? b. How much new data could come into the platform? c. How many different types of data could get included?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

6

4. SAAS – a. How critical is the SAAS model for development, implementation and maintenance of GSP/BA platform? b. Is it expected to be from a Architecture standards perspective or are there other factors that are driving this requirement? c. Does this have a bearing on the Pricing model expected from the supplier / vendor? i. If yes, can IGL expand on the pricing model preferences w.r.t different types of services relevant to GSP/BA platform? e.g. Fixed fee for platform development, T&M - variable, price per interface, Price per data volume - ingested, stored, processed, etc, Pay per use on reports,

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

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etc. There could be others but we want to understand IGL views on how this engagement should get priced.

7

5. Project Schedule – a. If you have an already drafted month-wise Gantt chart on the Year-1 program, would you be able to share with us?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Selected vendor shall provide it as a part of as-is study.

9 7. PROTOTYPE – a. Is there any documentation or expectations that IGL has w.r.t to the PROTOTYPE for Year1 scope? b. What are the high-level outcomes / features expected out of the POC?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.

10

8. Cloud Hosting – a. Who will own the management of the Cloud Hosting? Will IGL own the partnership for Cloud Hosting? b. Is there an expectation from the vendor to manage the Cloud Hosting provider? c. Is there any specific requirement on the nature of the provider? Public, private, etc

Refer corrigendum#3

11

9. CDF – a. Is there a preliminary version of the Common Data Format that can be shared with the vendors? b. What is the format in which it is present - XML, Excel, CSV, etc

Refer to Corrigendum# 3

12

10. Non-Functional Requirements a. What are the platform response requirements for - data ingestion, queries, report generation, etc (essentially are non functional requirements of the platform defined against specific parameters)

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.

13

11. Custom Built Applications a. Among the systems in IGL, Are there any custom built applications? b. Can a list of prevalent technologies be shared with the vendor?

Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to

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selected vendor in as-is study

14

12. Reports / Dashboards a. How many reports / system generated or manually created are there in the IGL eco-system? b. Can a list of department-wise reports and their current templates be provided as part of this tender process?

Refer to Corrigendum# 3 Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study

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Bidder 15

Sr. No.

Section Pg. No. Reference Clause Comments IGL Response

1 Bid Evaluation

Criteria Page No. 14

Defintion of the Bidder, point no. 2

This will be in accordance with OEM's product support strategy & solution roadmap.

Tender conditions prevail. Refer Corrigendum #3

11 Section- V Scope

of Work Page No. 69

Business Processes and Data

volume/frequency table, Note

Data refresh rate between GSP/BA system and source systems and report generation to be "Instantaneous (for the business users to take qucik decisions"

Tender conditions prevail.

12 KPI Review and

Analysis Page No. 70

The visibility of data from O&M systems in real time is key for success of this project where to build KPIs at all levels with continuous real time data will help IGL to enhance the performance and also improve revenue by continuous monitoring of network.

Tender conditions prevail.

13 Development of

GSP/BA Page No. 70

The GSP / BA Platform should act as a one-stop solution with a pre-integrated IT & OT architecture with building block Data layer (Acquisition, Processing, Storage with high speed historian) application and visualization foe end user experience. The solution should leverage the existing analytics/visulaisation platforms provided by SAP/QLIKSENSE which are available within IGL IT platform.

Bidder shall refer tender documents for IGL's functional /

technical requirements & Vendor is expected to Provide its best

solution.

14 Common Data

Format Page No. 72

The O&M systems/data is always integrated with standard interfaces i.e. The solution must be compatible with OPC-DA/HAD/AE/UA, OPC Xi, BACnet, Modbus RTU/ASCII, Modbus TCP/IP, OLE DB, SNMP, DNP3, IEEE C37, 118, IEC60870-5-104, ASCII, XML and ODBC for integrating with the 3rd party systems.

Refer Corrigendum #3

15

Functional requirements, architecture &

methodology for

Page No. 73

Key functional requirements for GSP/BA platform (Not limited to)

Add points: - Seamless integration among all the constituent components and shall include the application architecture, user interface, database models,

Bidder shall refer tender documents for IGL's functional /

technical requirements & Vendor is expected to Provide its best

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GSP/BA platform security/user access details etc. - Ability to generate new Adhoc reports without any dependency on vendor.

solution.

16

Functional requirements, architecture &

methodology for GSP/BA platform

Page No. 73

Key functional requirements for GSP/BA platform (Not limited to)

Add point Should be able to provide out of the box Integrator to Big Data/Data warehouse tools Or Big Data /Data Warehouse should have standard connector to IDIP system. - SAP HANA - SAS - HADOOP - MICROSOFT AZURE - TIBCO - ESRI ArcGIS

Bidder shall refer tender documents for IGL's functional /

technical requirements & Vendor is expected to Provide its best

solution.

17

Functional requirements, architecture &

methodology for GSP/BA platform

Page No. 75 2.3 Architecture

methodology: Security section

Add points: - Ability to support Kerberos Authentication for data - The GSP/BA system should have ability to configure security at point level and data - Ability to have integration with the Advanced Directory Services (ADS)

Bidder shall refer tender documents for IGL's functional /

technical requirements & Vendor is expected to Provide its best

solution.