NON-TECHNICAL RFP RFP Clarification sought IGL Response … · 2018-08-14 · NON-TECHNICAL Bidder...
Transcript of NON-TECHNICAL RFP RFP Clarification sought IGL Response … · 2018-08-14 · NON-TECHNICAL Bidder...
NON-TECHNICAL
Bidder 1
Serial No.
RFP Page No.
Requirements as per tender
Clarification sought IGL Response RFP Section
Sub-Section
Content in the RFP
4 109 Section VI Forms and Formats
Form F-17
Annexure to Covering Letter Submitted by
Bidders With Techno-Commercial Bid 1. Technical Solution
Please provide template for filling up compliance
to Scope of Work in Section V - Scope of Work
Tender Condition Prevails
21 76/77 Scope of
Work
Section 2.3 System
Administration
Tools
The Service provider will ensure OEM participation in
project for following operational aspects of
the solution
The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in the Bid.
Refer Corrigendum #3
2 14 INVITATION FOR BIDS
(IFB)
10.0 Bidder Evaluation
Criteria
In case bidder is authorized OEM
Partner / System Integrator then bidder
shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of ten (10) years and OEM should give confirmation to provide all necessary
support to the authorized agency.
Requesting you to consider and allow the same for a period for 3
years as that is the term of the project.
Since it is a SAAS project -we request to allow for provision of upgrade to
the latest service or offer an upgrade to the version of the Originally Ordered
Cloud Service or designate a Successor
Cloud Service. Request to please allow the Cloud provider to provide an upgrade or Successor
Cloud Service during the duration of the GSP/BA
Contract.
Tender Condition Prevails
3 14 INVITATION FOR BIDS
(IFB)
10.0 Bidder Evaluation
Criteria
Credentials of the bidder or its principal
or member company/firm /OEM will be considered
Technical BEC criteria, in case the
bidder is the authorized OEM
partner / System Integrator of the proposed GSP/BA
Platform.
In the case where Credentials of the OEM is taken by the bidder (to supplement the bidders
lack of experience) - will OEM have to provide a back to back guarantee of delivery on behalf of the Bidder -since OEM's credentials are being taken and used by the
bidder.
Refer Corrigendum #3
18 76/77 Scope of
Work
Section 2.3 System
Administration Tools
The Service provider will ensure OEM participation in
project for following operational aspects of
the solution
The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in the Bid.
Refer Corrigendum #3
19 40
SECTION - III
GENERAL CONDITION
S OF CONTRACT
(GCC)
6.0 Confidentia
lity All Points
Is there an NDA format that will be provided as
part of this Refer Corrigendum #3
Bidder 2
Page Clause
Number Clause
Heading Clause Query IGL Response
50 29 LIMITATIO
N OF LIABILITY
Except in cases of wilful negligence or wilful misconduct, and in the case of
infringement, the Supplier shall not be liable to the Purchaser, whether in contract, tort, or otherwise, for any
indirect or consequential loss or damage, loss of use, loss of production, or loss of profits provided that this exclusion shall
not apply to any obligation of the Supplier to pay Price Reduction to the Purchaser
and the aggregate liability of the Supplier to the Purchaser, whether under the
Contract, in tort or otherwise, shall not exceed the total Contract Price, provided that this limitation shall not apply to the cost of repairing or replacing defective
equipment.
As we require our legal teams approval for this clause. Request if you could provide a definition of
"wilful negligence or wilful misconduct, infringement" with respect to the contractual scope
and the events/scenarios in which the same may be enforced
Tender Condition Prevails
100 Form F-10
DECLARATION (on Bidder‟s letter head)
Declaration of litigation cases
We will not be able to provide litigation details as it has client
confidential information and Bidder 2 is bound by such
confidentiality.
Request relaxation of this clause
Tender Condition Prevails
14 10.0 (a) 3 Definition
of the Bidder
Credentials of the bidder or its principal or member company/firm /OEM will be
considered Technical BEC criteria, in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA
Platform.
Under the Definition of Bidder for 10.0 (a) the RFP mentions that
credentials of OEM can be used by any of the OEM‟s authorized
partner. There is no mention under what circumstances this definition of bidder and doesn‟t mention of
JV or consortium as per this clause.
In this case, any system
integrator(SI) who will not have any experience in developing and
implementing General Service Platform (GSP) /
Business Analytical (BA) Platform in Oil & Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single order of
minimum INR 4.31 crores can qualify for the BEC, as they can
simply show the credentials of the OEM. As this clause doesn‟t talk or
specify the conditions in which they can use the clause related to
OEM‟s credentials, any SI will qualify without forming any JV or consortium and can participate as a single bidder. That too a single
bidder who wouldn‟t have any experience and expertise required
for the GSP project of IGL.
Moreover, this particular clause is contrary to the key clauses
mentioned in 10.0 Financial on page 14 and 15, and nullifies most
of the clauses mention there
Refer Corrigendum
#3
related to JV / Consortium.
We suggest that this clause be clarified further as per following
lines:
3 (a). Credentials of the bidder or its principal or member
company/firm will be considered Technical BEC criteria
3 (b). In case of consortium/JV
the credentials of the OEM will be considered as Technical BEC criteria, in case the OEM is
represented by sole authorized OEM partner / System Integrator of the proposed GSP/BA Platform of
such OEM, and the OEM is the prime bidder.
14 10.0 (a)
BIDDER EVALUATI
ON CRITERIA
(BEC)- Technical
The bidder should have completed project related to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil &
Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single order of minimum INR 4.31 crores /
USD 6,62,700 / EURO 5,39,100 during preceding 05 years from the date of bid
submission.
Will Client Completion Certificate and CEO/CFO certificate along
with Statutory Auditor certificate suffice as proof for BEC?
Tender Condition Prevails
14 10 (a, 3)
BIDDER EVALUATI
ON CRITERIA
1. Definition
of the Bidder
1. Credentials of the bidder or its principal or member company/firm /OEM will be
considered Technical BEC criteria, in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA
Platform. 2. Note: In case of 100% Indian subsidiary,
credentials of its principal shall be considered for evaluation.
Bidder 2 is a limited Liability firm, part of member firms of Bidder 2.
We don't have a parent and subsidiary relationship; hence,
wanted to clarify that only point (a.3) of clause 10 applies to us; while, the Note regarding 100%
Indian subsidiary doesn't apply to firms like us
Refer Corrigendum
#3
16 11.0 (1.1)
GSP/BA project/si
milar solution
experience in the Oil and Gas or utility sector
(CGD/Electricity/Water)
Globally
Number of assignments completed with a single contract value greater than INR 4.31 Crores and assignment period of at-least 1
year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution.
The solution should have been implemented Enterprise wide and
integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered.
Can IGL evaluate the Bidder's credential only by the scope and
value of work completed and relax the project duration clause please?
Since different projects are executed on different timelines depending on the project/client
requirement and mandate
Tender Condition prevails
17 11.0 (2.1)
Quality of Team to
be engaged with IGL on this
assignment
All the team member profiles
Will IGL require that all team profiles proposed by the Bidder
should have been employed with the Bidder's organization for a
minimum period as on bid submission date?
Refer Corrigendum
#3
17 11 EVALUATI
ON OF BIDS
Team Profile
Can IGL evaluate the team members profiles by the number of project experiences and nature of
project experiences instead of years of experience?
Tender Condition Prevails
19 11, Table
3
EVALUATION OF BIDS
Presentation by the bidder: Methodology/Work
Plan/Understanding of Scope of Work (As per Annexure, F-
18)
In addition to the people profiles stated in QCBS, can other team
members (including subject matter experts join the presentation? As they will be integral part of the
project Is there a time duration specified
for the presentation? Will logistics like Video Conference
be available for global team members to of the Bidder's
Team members who will be a part
of project shall be
available at the time of
presentation
organization to participate?
91 & 92
Form F – 3 A and
Form F – 3 B
Forms (Financial
Status)
Bidder must fill forms F – 3 A and Form F – 3 B
Since the details required in F – 3 A and Form F – 3 B are the same as
that in Form F- 13 (FORMAT FOR STATUTORY AUDITOR‟S/ CHARTERED
ACCOUNTANT). Request if bidders can only submit Form F-13 and not
form F – 3 A and F – 3 B
Tender Condition Prevails
106
FORM F-15 & CA
certificate
Response Format
for QCBS Evaluation Criteria
no. 1 (1.1) &
CERTIFICATE FROM PRACTICI
NG CHARTER
ED ACCOUNTANT OR
AN APPROVE
D STATUTO
RY AUDITOR OF THE FIRM
Format for providing details of the creds
In certain cases of creds, our strict NDA clauses doesn't permit us to provide client name and contact
reference. While keeping the client name and references
confidential, we can provide rest of the requisite details with our
CEO/CFO and CA certificates. Will IGL accept such certificates?
Moreover due to the confidential nature of such information, we request that such documents
would only be reviewed by IGL and not any third party.
Tender Condition Prevails
- - - -
Will a third party be involved in reviewing/evaluating bidding
documents and information? Bidder 2 legal team mandates to not share confidential information
(such as firm financials etc. ) with third parties.
In the even that bid documents be
evaluated by a third party, we request that certain documents such as financials, legal etc. be
only reviewed by IGL How does IGL plan to protect the interest of the Bidder by keeping Bidder's information confidential?
- - - -
Will IGL engage any third party during project implementation
phase for monitoring and reporting etc.
No
Bidder 3
S.No.
RFP Document Reference(s) (Section &
Page Number(s))
Content of RFP requiring Clarification(s)
Points of clarification IGL
Response
1 10.0 BIDDER EVALUATION
CRITERIA (BEC)
The bidder should have completed project related to
General Service Platform (GSP) /
Business Analytical (BA) Platform in Oil & Gas
/ Utility Management System (Electricity / Water / Gas
Distribution) in a single order of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during preceding 05 years from
the date of bid submission.
We request IGL to consider any application development/ implementation related project in any Government and PSU under BEC and amend
the clause as following: The bidder should have completed project
related to General Service Platform (GSP) / Business Analytical (BA)
Platform / Application development/ Software
implementation in Oil & Gas / Utility Management System (Electricity / Water
/ Gas Distribution)/ PSU/ Government in a single order
of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during preceding 05 years from
the date of bid submission.
Tender Condition prevails
2 11.0
EVALUATION OF BIDS
Quality of bidder experience in GSP/BA/similar assignments
We understand that the Credentials of the bidder or its principal or member company/firm /OEM will be considered for evaluation of Bids,
in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA
Platform.
Refer Corrigendum
#3
3 11.0
EVALUATION OF BIDS
Number of assignments completed with a single
contract value greater than INR 4.31 Crores and
assignment period of at-least 1 year for GSP/ BA (Business
ANALYTICAL)/ similar end-to-end solution. The solution
should have been implemented
We request IGL to consider any application development/ implementation related project in
any Government and PSU.
Tender Condition prevails
Enterprise wide and integrated with heterogeneous source
systems such as HES/SCADA/GIS/ ERP/BA tools
among others for business analytics. Assignments in last
eight years (from date of submission of bid) will be
considered.
Bidder 4
Sl No.
Document Clause no / page No Clause Query IGL Response
1 Tender Doc 34.2 ( Vi) Page -34
Price bid will be evaluated as per applicable taxes and duties as on date of Priced
bid opening.
It is requested to change this clause. Price bid should be
evaluated excluding taxes and duties.
Tender Condition Prevails.
3 Tender Doc Page 15 SOR clearly describing the
scope of work
Its is requested as evidence for BEC qualification any of following
is accepted Purchase Order , Signed Scope of Work , Signed UAT , Client Completion letter , Client
email confirming scope and completion
In industry typically BA/BI is part
of larger project or done in multiple phases . Also most of advance project are done for
overseas customers typically don't issue separate order and its part
of MSA services
Tender Condition Prevails
4 Tender Doc Page 16
GSP/BA project/similar solution experience in the Oil and Gas or utility sector (CGD/Electricity/Water) Globally
Please confirm , we understand 'Global' includes India experiences
Yes, the understanding
is right
5 Tender Doc Page 17 Quality of Leadership Team to be engaged with IGL in this assignment.( As per annexure F-16)
We request tentative Profile at bidding stage and At actual project execution same or better profile will be provided by bidders , please confirm
Tender Condition Prevails.
6 Tender Doc Page 64 16.0 TERMS OF PAYMENTS
Bidder suggest following changes to payments a. Supply & Services Payment to be separate taxation rates /
Tender Condition Prevails.
payment milestones b. SW / HW payment term will be 100% at Provisioning for HW/SW licenses / compute for IGL c. Services Payment term as following (Year 1) Deployment of Manpower 10% AS-IS- Successful understanding of IGL business, functions, processes and data systems. 25% KPI-Successfully defining KPIs, matrix, data/system modules and reports. 25% PROTOTYPE/DEVELOPMENT- Successfully building a GSP prototype on selected 20-30% of IGL provided data. - 25% DEPLOYMENT/PRODUCTION - 15% Year 2 / 3 - Services payment terms AS-IS- Successful understanding of functions, process and data systems 25% KPI-Successfully defining KPIs, matrix, data/system modules and reports 25% PROTOTYPE/DEVELOPMENT- Successfully building a GSP prototype on selected 20-30% of IGL provided data in respect to specific module (mentioned from 2.1 to 2.10) 25% DEPLOYMENT/PRODUCTION - Successful implementation of GSP prototype on complete 100% data for specific module (mentioned
from 2.1 to 2.10) - 25%
7 Tender Doc Page 66
Payment for Operation & Maintenance Support and
Cloud hosting charges (Refer SOR) shall be made
on Quarterly basis on submission of invoice and relevant documents, duly certified by Engineer In-
Charge.
All HW / SW - ATS & AMC payment as yearly advance , OEMs don't have Quarterly payment models
for HW/SW
Tender Condition Prevails.
8 Tender Doc Page 67
For operations and maintenance period, single
instance of failure in providing different kind of
support will call for following penalty :
Bidder proposes target achievement % of each severity level instead of at each instance
penalty computation. Single instance base penalty is not
industry practice or operationally practical
Sev 1 - 99% , Sev 2 - 95% , Sev 3 -
90% , Sev 4 - 90%
Tender Condition Prevails.
9 Tender Doc Page 103
Form F-14 FORMAT FOR CERTIFICATE
FROM STATUTORY AUDITOR FOR DETAILS OF SIMILAR
GOODS/ WORK/ SERVICES SUPPLIED/ DONE DURING
PAST 5 YEARS
It will not be possible to get statutory auditor certificate as
nature of Auditor services do not include such verification -
certifications.
We can submit company authorized signatory signed
document duly notarized for this submission
Certified Chartered
Accountant or Statutory Auditor
certificate shall be
provided.
10 Tender Doc Page 106 CEO/CFO of the bidder
Bidder request to document signed by Authorized signatory
considered for bids documentation.
Its standard industry practice and
Tender Condition Prevails.
required Power of Attorney will be provided along with bid
11 Tender Doc
Pre Bid Date
Bidder request for reschedule of pre bid date by 1 week or additional pre bid meeting arranged to enable critical clarifications are raised /
responded before submissions
Its very short time for such large tender scope can be reviewed by all stakeholders and all pre bid clarifications submitted in such
short notice
Tender Condition Prevails.
12 Tender Doc
Bid Submission Date
Bidder request to extended bid submission date by 5-6 weeks so
parties have 4 weeks time after all clarifications to finalize solution /
partners / commercial bids
Already extended
42 Tender Doc 32
Any other condition specifically mentioned in
the tender documents elsewhere that non-
compliance of the clause lead to rejection of the bid
For ease of compliance tracking, it would be better if you provide a compliance matrix template that
should be filled up?
Tender Condition Prevails.
43 Tender Doc 109
Annexure to Covering Letter Submitted by Bidders With
Techno-Commercial Bid 1. Technical Solution
Please provide template for filling up compliance to Scope of Work in
Section V - Scope of Work
Tender Condition Prevails.
45 Tender Doc 14 In case bidder is authorized
OEM Partner / System Integrator then bidder shall
Requesting you to consider and allow the same for a period for 3 years as that is the term of the
Tender condition prevails
obtain certificate/undertaking
from the respective OEM to ensure back to back service
support for period of ten (10) years and OEM should
give confirmation to provide all necessary
support to the authorized agency.
project.
Since it is a SAAS project -we request to allow for provision of upgrade to the latest service or
offer an upgrade to the version of the Originally Ordered Cloud
Service or designate a Successor Cloud Service. Request to please
allow the Cloud provider to provide an upgrade or Successor Cloud Service during the duration
of the GSP/BA Contract.
51 Tender Doc 73 Functional Requirements,
Architecture & Methodology
Please confirm whether it is mandatory to comply to each of the requirements and clauses of
section 2.0?
Tender condition prevails
60 Tender Doc 76/77
The Service provider will ensure OEM participation in
project for following operational aspects of the
solution …..
The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in the
Bid.
Tender condition prevails
63 Tender Doc
General What are the business objectives that IGL wants to meet through
this program?
Tender Condition Prevails.
4 Tender Doc Page 65 Terms of Payments - Year 2
We request IGL to kindly pay the SI for the infrastructure and
application hosting on a monthly basis.
Tender Condition Prevails.
16 Tender Doc Page 14
The bidder should have completed project related
to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil & Gas /
We understand bidder can provide Project wherein GSP / BI similar
work is part larger transformation order to bidder , Pls confirm
Tender Conditions
prevails
Utility Management System (Electricity / Water / Gas Distribution) in a single
order of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during
preceding 05 years from the date of bid submission
17 Tender Doc Page 14
Credentials of the bidder or its principal or member
company/firm /OEM will be considered Technical BEC criteria, in case the bidder
is the authorized OEM partner / System Integrator
of the proposed GSP/BA Platform
We request IGL to review this clause as current language reads ... any company with / without
experience or even in IT business can participate in tender. This will
contradictory to purpose of BEC section to ensure party have
similar experience. We request IGL to only allow 'bidder own
credentials' for purpose of qualification
Refer Corrigendum
# 3
18 Tender Doc Page 14
The bidder should have completed project related
to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil & Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single
order of minimum INR 4.31 crores / USD 6,62,700 / EURO 5,39,100 during
preceding 05 years from the date of bid submission.
We find Technical experiencedon't ask any IT Industry certifications / standard credentials from bidders.
Proposed project is complex and
requires bidder have long experience in IT industry with
required Quality / Security certifications
We request IGL to include in
a. Technical BEC CMMi Level 5 ,
ISO 27001 as requirement b. At least 15 year in IT industry
work in India
Tender Conditions
prevails
1 Tender Doc Clause 4: Duration of Contract / Page 10
4.1 Rates will be firm and fixed during the contract period as described below
4.1 Subject to the cost escalation provision agreed by the parties,
Rates will be firm and fixed during
Tender Condition Prevails
the contract period as described below
2 Tender Doc
Clause 10: BIDDER EVALUATION CRITERIA (BEC)/IFB -Section I:
Page 14
2. In case bidder is authorized OEM Partner /
System Integrator then bidder shall obtain
certificate/undertaking from the respective OEM to ensure back to back service
support for period of ten (10) years and OEM should
give confirmation to provide all necessary
support to the authorized agency.
2. In case bidder is authorized OEM Partner / System Integrator
then bidder shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of five (5) years and OEM should give
confirmation to provide all necessary support to the
authorized agency.
"SW industry have short cycle of product reference typically OEMs
have firm support period of around 3-5 years any period more
than this will be only if OEM particular product have 10 year
support period. As SI we can push for 5 year period however beyond
5 is not industry norms "
Tender Condition Prevails
3 Tender Doc
Clause 12: General/IFB- Section I
Page 20
12.1 Purchaser (IGL) reserves the right to
increase or decrease the scope of work of bidders before or after award of
work
12.1 Purchaser (IGL) reserves the right to increase or decrease the scope of work of bidders before award of work. After award of
work, purchaser cannot decrease the work.
In case of increase on work, suitable adjustments shall be done in the contract price and delivery
schedule through change order process and contract shall accordingly be amended
Tender Condition Prevails
4 Tender Doc Clause 3:One Bid Per Bidder/ITB- Section II
3.1 Each bidder shall submit only one bid. A bidder who submits or participates in
3.1 Each bidder shall submit only one bid. A bidder who submits or participates in more than one bid
Tender Condition Prevails
Page 20 more than one bid will be disqualified. If bid of companies which is
managed & controlled by same group of individual
(common owners / proprietor, common partner/ common
directors), the participation in a particular tender by
more than one such bidder will not be allowed and bids
will be disqualified.
will be disqualified. If bid of companies which is managed &
controlled by same group of individual (common owners / proprietor, common partner/
common directors), the participation in a particular tender by more than one such bidder will
not be allowed and bids will be disqualified.
3.2 Also, if this fact is known at a later stage during bid evaluation or even after finalization of contract, the award will be made null and void and appropriate action including forfeiting of security deposit in any form and putting the firms on holiday list will be taken.
3.2 Also, if this fact is known at a later stage during bid evaluation or even after finalization of contract, the award will be made null and void and appropriate action including forfeiting of security deposit in any form.
5 Tender Doc
Clause 13:Bid Prices /ITB- Section II/Clause 34.3.2: Commercial Bid
Evaluation Criteria/ITB-Section -II
Page 25/34
(a) Cost of all services required as per scope of
work. Unit rates shall also include all taxes & duties excluding Goods & Service
Tax (GST).
(a) Cost of all services required as per scope of work. Unit rates shall
also exclude all taxes & duties including Goods & Service Tax
(GST).
Tender Condition Prevails
13.3 All taxes, duties, other statutory levies and rate thereof shall be included in the quoted prices.
13.3 All taxes, duties, other statutory levies and rate thereof shall be excluded in the quoted prices.
Bidder shall be reimbursed for payment of any statutory duty/tax/levy including interest and/or new taxes or an increase in
the rates of existing taxes or any other sum, if any payable in respect of any sales tax and/or any other state or central levy. This will apply retrospectively, if so applicable upon Bidder.
6 Tender Doc
Clause 14:Rate and Price Variation /ITB-
Section II
Page 25
14.1 Rates will be firm and fixed during the contract period as described below
14.1 Subject to the cost escalation provision agreed by the parties,
Rates will be firm and fixed during the contract period as described
below
Tender Condition Prevails 14.2 It is no price variation
contract.
7 Tender Doc
Clause 18:Bid Security /ITB- Section II
Page 26-27
18.5 Unsuccessful bidders‟ bid security shall be
discharged or returned as promptly as possible, but not later than thirty (30)
days after the expiration of the period of validity of the
bank guarantee and any extension if required by the
Purchaser.
18.5 Unsuccessful bidders‟ bid security shall be discharged or
returned as promptly as possible, but not later than thirty (30) days after the expiration of the period of validity of the bank guarantee.
Tender Condition Prevails
18.6 The successful Bidder‟s bid security will be discharged upon such Bidder accepting the award, and furnishing the performance security.
18.6 The successful Bidder‟s bid security will be discharged upon such Bidder signing the mutually agreed contract, and furnishing the performance security.
18.7 The bid security may be forfeited:
18.7 The bid security may be forfeited:
(a) if a Bidder: (a) if a Bidder:
(i) Withdraws its bid during the period of bid validity specified by the Bidder including extensions if any granted, or
(i) Withdraws its bid during the period of bid validity specified by the Bidder including extensions if any granted, or
(ii) Does not accept the correction of errors; or
(ii) or
(b) In the case of a successful Bidder, if such Bidder fails
(b) In the case of a successful Bidder, if such Bidder fails
(i) to accept the award (i) to sign the mutually agreed contract
(ii) to furnish Contract cum Equipment Performance Bank Guarantee in accordance with tender.
(ii) to furnish Contract cum Equipment Performance Bank Guarantee in accordance with tender.
8 Tender Doc
Clause 23:Preparation of Bids /ITB- Section II
Page 28-29
(xvi) Information regarding any current litigation in
which the bidder is involved in Form F-11.
Bidder can provide a Litigation certificate which will confirm that to the best of bidder‟s knowledge there are no litigation with any
Govt. Dept. which may adversely affect bidder‟s performance of
obligations under the engagement resulting from this RFP.
"It is not possible to provide the list of entire pending litigations"
Tender Condition Prevails
9 Tender Doc
Clause 32 :Opening of Price Bid /ITB-
Section II
Page 32-33
32.3 (iii) In cases where a different summary price schedule and separate
individual price schedules are provided to be filled in
and if there is a discrepancy between the amount in the summary schedule and the summation arrived at by
adding the individual schedules the higher of the two will be taken for the
purposes of bid evaluation, while the lower of the two will be taken for the award
if selected. If the Bidder does not accept the
provisions of this clause, its
32.3 (iii) In cases where a different summary price schedule
and separate individual price schedules are provided to be filled
in and if there is a discrepancy between the amount in the summary schedule and the
summation arrived at by adding the individual schedules the higher
of the two will be taken for the purposes of bid evaluation, while the lower of the two will be taken for the award if selected. If the
Bidder does not accept the provisions of this clause, its bid
will be rejected.
Tender Condition Prevails
bid will be rejected, and its bid security shall be
forfeited.
10 Tender Doc
Clause 36 : Post Qualification /ITB-
Section II
Page 35
36.4 Failure of the successful bidder to accept the correction of the errors as specified herein OR to
sign the contract OR wilful violation of the bid process shall constitute sufficient grounds for the annulment of the award and forfeiture of the bid security, in which
event IGL may choose to award the work to the next
highest scoring bidder or call for fresh bids
36.4 Failure of the successful bidder to to sign the mutually
agreed contract OR to submit the PBG (if applicable) shall
constitute sufficient grounds for the annulment of the award and forfeiture of the bid security, in which event IGL may choose to
award the work to the next highest scoring bidder or call for
fresh bids
Tender Condition Prevails
11 Tender Doc
Clause 37 : PURCHASER‟S RIGHT TO VARY QUANTITIES
Page 35
37.1 The Purchaser reserves the right at the time of
contract award or during execution, to increase or decrease the quantity of
goods and services originally specified in the Schedule of Rates without any change in unit price or other terms and conditions.
37.1 The Purchaser reserves the right at the time of contract
award or during execution, to increase or decrease the quantity of goods and services originally
specified in the Schedule of Rates without any change in unit price or other terms and conditions.
Tender Condition Prevails
Notwithstanding anything stated above, After award of work and during project execution, purchaser cannot decrease the quantity of goods.
In case of increase on work, suitable adjustments shall be done in the contract price and delivery schedule through change order process and contract shall accordingly be amended
12 Tender Doc
Clause 39 : Notification of Award
Page : 35-36
39.3 The bidder shall promptly, but not later than Seven (7) days of
notification of award shall furnish its acceptance of notification of award and submit the Contract-Cum-Equipment Performance
Bank guarantee pursuant to ITB Clause.
39.3 The bidder shall promptly, but not later than fifteen (15)
days of notification of award shall furnish its acceptance of
notification of award and submit the Contract-Cum-Equipment Performance Bank guarantee
pursuant to ITB Clause.
Tender Condition Prevails
13 Tender Doc
Clause 40 : CONTRACT CUM EQUIPMENT
PERFORMANCE BANK GUARANTEE /ITB-
Section II
Page : 36
40.1 Bidder shall furnish the Contract Cum Equipment
Performance Bank Guarantee (CPBG) in
accordance with the bid document, in the Format
provided in the bid document. The bank
guarantee shall be in the same currency of Letter of
award / Contract.
We request IGL consider wavier of PBG requirement , vendor
payments are after milestone completion accordingly risk / exposure of IGL is nil and its
vendor already incurring costs in advance for completion
Tender Condition Prevails
14 Tender Doc
Clause 41: Contractor to Indemnify the
Owner :
Page 36
(c) will declare a firm ineligible, either
indefinitely or for a stated period of time, to be
awarded a Bank-financed contract if it at any time determines that the firm has engaged in corrupt or
fraudulent practices in competing for, or in
executing, a Bank financed
Tender Condition Prevails
contract.
15 Tender Doc
Clause 6: Confidentiality /GCC-
Section III
Page 40-41
6.1 The Supplier cannot, without agreement of the
Purchaser, disclose nor enable third parties to
benefit from the documents drawn up in the course of his obligations under the Agreement or information
received from the Purchaser / Engineer/
Inspector.
6.1 Either Party cannot, without agreement of the other party,
disclose nor enable third parties to benefit from the documents drawn up in the course of his obligations
under the Agreement or information received from the
other party.
Tender Condition Prevails
6.2 Further, Supplier is not allowed to publish copy or transmit to third parties the documents that are transmitted to him by Purchaser or Consultant or Engineer or Inspector. The Purchaser or Consultant retains the right to claim damages from the supplier in the case where these documents have been used without such written consent.
6.2 Further, either party is not allowed to publish copy or transmit to third parties the documents that are transmitted to such party by the other party. Either party retains the right to claim damages from the other party in the case where these documents have been used without such written consent.
6.3 However, these obligations do not apply to documents for which it can be demonstrated that
Every piece of Confidential information should be designated or marked as 'confidential' by the Disclosing Party at the time of disclosure of such information to the Receiving Party or where disclosed orally being confirmed in writing by the Disclosing Party within five days of such oral disclosure.
Such documents were already public before these were communicated to the other party, or have become public since without any fault or negligence of the party concerned, or
6.3 However, these obligations do not apply to documents for which it can be demonstrated that
• Such documents were already in its possession without having obtained them directly or indirectly from the other party, or
Such documents were already public before these were communicated to the other party, or have become public since without any fault or negligence of the party concerned, or
• Such documents were obtained from an independent source that had neither direct nor indirect secrecy commitment to the other party.
• Such documents were already in its possession without having obtained them directly or indirectly from the other party, or
• Such documents were obtained from an independent source that had neither direct nor indirect secrecy commitment to the other party.
is independently developed by the receiving party without the use of confidential Information and without the participation of individuals who have had access to confidential information;
is required to be provided under any law, or process of law duly executed.
The confidential information shall survive for a period of 2 years after the expiry or termination of the agreement.
16 Tender Doc Clause 8: Patent Rights
/GCC-Section III 8.1 The Supplier shall alone bear the liability and costs
8.1 The Supplier shall alone bear the liability and costs of any
Tender Condition
Page 41-42
of any prejudicial consequence of any
infringement of all or part of the patents, industrial trademarks, designs and models relating to the Goods. Therefore, the Supplier shall make the arrangements at his own expense with the holders
and pay the royalties, obtain the necessary
licenses and authorizations, failing which he agrees to modify the Goods to the
extent needed to avoid any such infringement.
prejudicial consequence of any infringement of all or part of the
third party patents, industrial trademarks, designs and models
relating to the Goods. Therefore, the Supplier shall make the
arrangements at his own expense with the holders and pay the
royalties, obtain the necessary licenses and authorizations, failing
which he agrees to modify the Goods to the extent needed to avoid any such infringement.
Prevails
8.2 In case of legal action or proceedings for infringement against the Owner, the Supplier undertakes to:
8.2 In case of legal action or proceedings for infringement against the Owner, the Supplier undertakes to:
• Stand up for the Owner in the defence of his rights and interests;
• Stand up for the Owner in the defence of his rights and interests;
• Save Purchaser harmless of any legal, financial and other consequences as may result to him from the legal action or proceedings;
• Save Purchaser harmless of any legal, financial and other consequences as may result to him from the legal action or proceedings;
• Bear all the damages and interests as may be due to the holders of the patents, industrial trademarks, designs and models, in principal, costs and interests;
• Bear all the damages as may be due to the holders of the patents, industrial trademarks, designs and models, in principal, costs;
• Reimburse to the Purchaser, at the Purchaser‟s first request, the costs of any nature whatsoever, including the fees of lawyers, experts and technical advisers, etc. incurred due to or on the occasion of the legal action or proceedings;
• Reimburse to the Purchaser, at the Purchaser‟s first request, the costs of any nature whatsoever, incurred due to or on the occasion of the legal action or proceedings;
To modify if need to be and without delay, the incriminated Goods / equipment, or have it replaced, free of charge, by equivalent Goods / equipment free of any infringement. Supplier alone shall bear all the costs, risks and liability that result thereof including the costs of dismantling, erecting, adapting or modifying such Goods/ equipment and starting up, etc.
Purchaser shall not be entitled to seek any indemnification from the bidder unless Purchaser provides the bidder with (i) prompt written notice of any claim, demand or action for which Purchaser is seeking or may seek indemnification hereunder and gives the bidder the right to have sole control over the defense and settlement negotiations; (ii) does not make any statement or admission in relation to such claim which may prejudicially affect the chances of settlement or defense of such claim; (iii) reasonably cooperate with the bidder in assisting the defense of the claim and in the negotiations or settlements of any such claim, demand or action by providing all assistance and information to perform the above obligations; and (iv) allow the bidder, at its own expense, exclusively defend such litigation, negotiations and settlements with counsel of its own choosing.
8.3 In case of legal action or proceedings for infringement brought against the Purchaser, the Supplier has the right to participate in the Owner's defence. Any transaction with the third party in such cases shall be discussed and jointly agreed by the parties, wherever feasible.
Bidder shall have no obligations with respect to any Infringement Claims to the extent that the Infringement Claim arises or results from: (i) Bidder’s compliance with Purchaser’s specific technical designs or instructions (except where Bidder knew or should have known that such compliance was likely to result in an Infringement Claim and Bidder did not inform Purchaser of the same); (ii) inclusion in a Deliverable of any content or other materials provided by Purchaser and the infringement relates to or arises from such Purchaser materials or provided material; (iii) modification of a Deliverable after delivery by Bidder to Purchaser if such modification was not made by or on behalf of the Bidder; (iv) operation or use of some or all of the Deliverable in combination with products, information, specification, instructions, data, materials not provided by Bidder; or (v) use of the Deliverables for any purposes for which the same have not been designed or developed or other than in accordance with any applicable specifications or documentation provided under the applicable Statement of Work by the Bidder ; or (v) use of a superseded release of some or all
of the Deliverables or Purchaser’s failure to use any modification of the Deliverable furnished under this Agreement including, but not limited to, corrections, fixes, or enhancements made available by the Bidder .
8.4 The modifications to be brought to the Goods must have the prior consent of the Purchaser. This consent cannot in any way lessen the obligations of the Supplier that result from the present article, also in cases when new legal action or proceedings are initiated following the modifications that were made.
To modify if need to be and without delay, the incriminated Goods / equipment, or have it replaced, free of charge, by equivalent Goods / equipment free of any infringement. Supplier alone shall bear all the costs, and liability that result thereof including the costs of adapting or modifying such Goods/ equipment and starting up, etc.
If such measures do not achieve the desired result and if the infringement is established by a final decision of the courts or a judicial or extrajudicial settlement, the Bidder shall refund the Purchaser the fees effectively paid for that Deliverable by the Purchaser subject to depreciation for the period of Use, on a straight line depreciation over a 5 year period basis. The foregoing provides for the entire liability of the Bidder and the exclusive remedy of the Purchaser in matters related to infringement of third party intellectual property rights.
8.3 In case of legal action or proceedings for infringement brought against the Purchaser, the Supplier has the right to participate in the Owner's defence. Any transaction with the third party in such cases shall be discussed and jointly agreed by the parties, wherever feasible.
8.4 The modifications to be brought to the Goods must have the prior consent of the Purchaser.
8.5 The Purchaser warrants that all software, information, data, materials and other assistance provided by it under this proposal shall not infringe any intellectual property rights of third parties, and agrees that it shall at all times indemnify and hold Bidder harmless from any loss, claim, damages, costs, expenses, including Attorney‟s fees, which may be incurred as a result of any action or claim that may be made or initiated against it by any third parties alleging infringement of their rights.
17 Tender Doc
Clause 12: Insurance in India /GCC-Section III
Page 43-44
The provisions are given
Specific observation will be shared with IGL next week typically SW industry insurance may not have one to one mapping as per IGL
provision
Tender Conditions
Prevail
18 Tender Doc
Clause 12.2: Damage to property or to any person or any third
party : /GCC-Section III
Page 44
15.2.1 CONTRACTOR shall be responsible for making good to the satisfaction of the OWNER any loss or any damage to structures and
properties belonging to the OWNER or being executed
or procured or being procured by the OWNER or of other agencies with in the premises of all the WORK of the OWNER, if
such loss or damage is due to fault and/or the
negligence or wilful acts or omission of the
CONTRACTOR, his employees, agents,
representatives or SUB-CONTRACTORS.
15.2.1 CONTRACTOR shall be responsible for making good any loss or any damage to structures and properties belonging to the
OWNER or being executed or procured or being procured by the OWNER or of other agencies with
in the premises of all the WORK of the OWNER, if such loss or damage
is due to wilful misconduct or gross negligence of the
CONTRACTOR, his employees, agents, representatives or SUB-
CONTRACTORS.
Tender Condition Prevails
19 Tender Doc
15.2.2 The CONTRACTOR shall take sufficient care in
moving his plants, equipment(s) and materials from one place to another so that they do not cause any damage to any person or to the property of the OWNER or any third party including overhead and
underground cables and in the event of any damage
resulting to the property of the OWNER or of a third
party during the movement of the aforesaid plant,
equipment or materials the cost of such damages
15.2.2 The CONTRACTOR shall take sufficient care in moving his
plants, equipment(s) and materials from one place to
another so that they do not cause any damage to any person or to
the property of the OWNER or any third party including overhead and
underground cables and in the event of any damage resulting to
the property of the OWNER or of a third party during the movement of the aforesaid plant, equipment
or materials the cost of such damages shall be borne by the
CONTRACTOR. Third party liability risk shall be Rupees One lakh for
single accident and limited to
Tender Condition Prevails
including eventual loss of production, operation or services in any plant or
establishment as estimated by the OWNER or
ascertained or demanded by the third party shall be
borne by the CONTRACTOR. Third party liability risk shall be Rupees One lakh for single accident and limited to Rupees Ten
lakhs.
Rupees Ten lakhs.
20 Tender Doc
15.2.3 The CONTRACTOR shall indemnify and keep
the OWNER harmless of all claims for damage to property other than
OWNER's property arising under or by reason of this agreement, if such claims
result from the fault and/or negligence or wilful acts or
omission of the CONTRACTOR, his
employees, agents, representative of SUB-
CONTRACTOR.
Tender Conditions
Prevail
21 Tender Doc
Clause 13: Insurance in Foreign Countries /GCC-Section III
Page 45
Insurance in Foreign Countries
Specific observation will be shared with IGL next week typically SW industry insurance may not have one to one mapping as per IGL
provision
Tender Conditions
Prevail
24 Tender Doc
Clause 21: Assignment /GCC-Section III
Page 46
21.1 The Supplier shall not assign, in whole or in part, any of its obligations to be
performed under this Agreement to any third
21.1 The Supplier shall not assign, in whole or in part, any of its
obligations to be performed under this Agreement to any third party,
except with the Owner‟s prior
Tender Condition Prevails
party, except with the Owner‟s prior written
consent.
written consent which consent shall not be unreasonably withheld
or delayed by the Owner.
The Owner shall not assign, in whole or in part, any of its obligations to be performed under this Agreement to any third party, except with the Supplier‟s prior written consent.
25 Tender Doc
Clause 24: Assignment /GCC-Section III
Page 47
Time is the essence of the CONTRACT. In case the CONTRACTOR fails to
complete the WORK within the Contractual Completion
period or as per IGL‟s instructions, then, unless
such failure is due to Force Majeure as defined in GCC
clause no. 29 or due to OWNER's defaults, the
CONTRACTOR shall pay to the OWNER, by way of price reduction schedule and not
as penalty, a sum @ ½ % (Half Per Cent) of the order
value (Total of Supply & Works portion excluding AMC ) per week or part
thereof for delay subject to maximum of 5% (Five Per
Cent) of the contract value as defined above .
Time is the essence of the CONTRACT. In case the
CONTRACTOR fails to complete the WORK within the Contractual Completion period or as per IGL‟s
instructions, then, unless such failure is due to Force Majeure as defined in GCC clause no. 29 or due to OWNER's defaults, the CONTRACTOR shall pay to the
OWNER, by way of price reduction schedule and not as penalty, a
sum @ ½ % (Half Per Cent) of the value of the delayed goods or
services (Total of Supply & Works portion excluding AMC ) per week or part thereof for delay subject
to maximum of 5% (Five Per Cent) of the value of the delayed goods
or services.
Tender Condition Prevails
26 Tender Doc
Clause 24: Termination for Default /GCC-
Section III
Page 47-48
25.1 Except for the cases provided for in Clause, if
the Supplier fails to execute the work or any part
thereof with such diligence as will ensure its
completion within the time specified in the contract or extension thereof or fails to
perform any of his obligation under the
contract or in any manner commits a breach of any of
the provisions of the contract it shall be open to the owner at its option by
written notice to the supplier
25.1 Except for the cases provided for in Clause, if the Supplier fails to execute the work or any part
thereof with such diligence as will ensure its completion within the time specified in the contract or
extension thereof or fails to perform any of his obligation under the contract or in any
manner commits a breach of any of the material provisions of the contract it shall be open to the owner at its option by written
notice of 30 days to the supplier , provided the failure or delay or
material breach is for the reasons which are solely and entirely
attributable to the Bidder and not due to reasons attributable to
Owner and/or its other vendors or due to reasons of Force Majeure;
Tender Condition Prevails
25.2 TO DETERMINE THE CONTRACT in which event the CONTRACT shall stand terminated and shall cease to be in force and effect on and from the date appointed by the OWNER on that behalf, where upon the CONTRACTOR shall stop forthwith any of the CONTRACTOR's
25.2 TO DETERMINE THE CONTRACT in which event the CONTRACT shall stand terminated and shall cease to be in force and effect on and from the date appointed by the OWNER on that behalf, where upon the CONTRACTOR shall stop forthwith any of the CONTRACTOR's
work then in progress, except such WORK as the OWNER may, in writing, require to be done to safeguard any property or WORK, or installations from damage, and the OWNER, for its part, may take over the work remaining unfinished by the CONTRACTOR and complete the same through a fresh CONTRACTOR or by other means, at the risk and cost of the CONTRACTOR, and any of his sureties if any, shall be liable to the OWNER for any excess cost occasioned by such work having to be so taken over and completed by the OWNER over and above the cost as worked out in terms of the contract.
work then in progress, except such WORK as the OWNER may, in writing, require to be done to safeguard any property or WORK, or installations from damage, and the OWNER, for its part, may take over the work remaining unfinished by the CONTRACTOR and complete the same through a fresh CONTRACTOR or by other means, at the risk and cost of the CONTRACTOR, however, the risk and cost shall not exceed 5% of the cost of undelivered goods and services, and any of his sureties if any, shall be liable to the OWNER for any excess cost occasioned by such work having to be so taken over and completed by the OWNER over and above the cost as worked out in terms of the contract.
25.3 WITHOUT DETERMINING THE CONTRACT to take over the work of the CONTRACTOR or any part thereof and complete the same through a fresh CONTRACTOR or by other means at the risk and cost of the CONTRACTOR and any of his sureties are liable to the OWNER for any excess cost over and above the cost as worked out in terms of the contract,
25.3 WITHOUT DETERMINING THE CONTRACT to take over the work of the CONTRACTOR or any part thereof and complete the same through a fresh CONTRACTOR or by other means at the risk and cost of the CONTRACTOR, however, the risk and cost shall not exceed 5% of the cost of undelivered goods and services and any of his sureties are liable to the OWNER for any excess cost over and above the cost as worked out in terms of the contract,
occasioned by such works having been taken over and completed by OWNER.
occasioned by such works having been taken over and completed by OWNER.
In the event of this agreement being terminated, the Owner shall be liable to make payments of all the amount due under this agreement for which services have been rendered by the Bidder to the Owner till the date of termination
Bidder shall also have the right to terminate the agreement if the Owner commits a breach of the terms and conditions of the agreement and, where such breach is curable, fails to cure the same within 15 days provided for curing such breach or if the Owner becomes bankrupt, insolvent, compounds with his creditors, assigns the CONTRACT in favour of his creditors or any other person or persons, or being a company or a corporation goes into voluntary liquidation, provided that in the said events it shall not be necessary for the Contractor to give any prior notice to the Owner.
27 Tender Doc
Clause 25: Force Majeure/GCC-Section
III
Page 48
26.2 The service provider shall advise or inform IGL
by a letter/ e-mail with the beginning and end of the
above causes of delay within seven (7) days of the occurrence and cessation of
such force majeure conditions. In the event of the delay lasting for over two months, if arising out
of causes of force majeure, IGL has the right to cancel
the order.
26.2 The service provider shall advise or inform IGL by a letter/
e-mail with the beginning and end of the above causes of delay within seven (7) days of the
occurrence and cessation of such force majeure conditions. In the
event of the delay lasting for over one month, if arising out of causes of force majeure, either party has
the right to cancel the order. However, Bidder shall be entitled
to receive payments for all services rendered by it under this
Contract
Tender Condition Prevails
26.3 The completion period may be extended in circumstances relating to force majeure by IGL. The bidder shall not claim any further extension for the completion of work. IGL shall not be liable to pay extra costs under any conditions.
26.3 The completion period shall be extended in circumstances relating to force majeure by IGL. The bidder shall not claim any further extension for the completion of work. IGL shall not be liable to pay extra costs under any conditions.
26.4 The bidder shall categorically specify the extent of force majeure conditions prevalent in their works at the time of submitting their bid and whether the same have been taken in to consideration or not in their quotations. In the event of any force majeure cause, the bidder shall not be liable for delays in
26.4 In the event of any force majeure cause, the bidder shall not be liable for delays in performing their obligations under this order and the delivery dates can be extended to the bidder without being subject to price reduction for delayed delivery, as stated elsewhere.
performing their obligations under this order and the delivery dates can be extended to the bidder without being subject to price reduction for delayed delivery, as stated elsewhere.
26.5 It will be prerogative IGL to take the decision on force majeure conditions and the Department's decision will be binding on the bidder.
28 Tender Doc
Clause 27: OWNER MAY DETERMINE/TERMINATE
CONTRACT:
Page 49
27.1 OWNER shall, at any time, be entitled to
determine and terminate the CONTRACT for any
cause whatsoever. A notice in writing from the OWNER to the CONTRACTOR shall
be issued giving 15 (fifteen) days' time for such
determination including the reason thereof.
27.1 OWNER shall, at any time, be entitled to determine and
terminate the CONTRACT for any cause whatsoever. A notice in writing from the OWNER to the CONTRACTOR shall be issued
giving 45 (forty five) days' time for such determination including
the reason thereof.
Tender Condition Prevails
27.2 The CONTRACTOR upon receipt of such notice shall discontinue the WORK on the date and to the extent specified in the notice, make all reasonable efforts to obtain cancellation of all orders and contracts to the extent they are related to works terminated and upon terms satisfactory to OWNER, stop all further sub-contracting
27.2 The CONTRACTOR upon receipt of such notice shall discontinue the WORK on the date and to the extent specified in the notice, make all reasonable efforts to obtain cancellation of all orders and contracts to the extent they are related to works terminated, stop all further sub-contracting or purchasing activity related to the works terminated and assist the OWNER in maintenance, protection and
or purchasing activity related to the works terminated and assist the OWNER in maintenance, protection and disposition of the works acquired under the CONTRACT by the OWNER.
disposition of the works acquired under the CONTRACT by the OWNER.
In such case, Owner shall pay the following amounts to the vendor:
a) The Contract Price, properly attributable to the parts of the system/project executed by the Vendor as of the date of termination including also the work in progress, up to the date of termination. The term “work in progress” shall include but not limited to the value of deliverables/Product meant for delivery to the Owner (i) for which service delivery process was initiated by the Bidder or its vendor prior to the date of notice of termination of Contract; or (ii) order was placed by the Bidder on its vendors, prior to the date of notice of termination.
b) The cost of satisfying all other obligations, commitments and claims that the Vendor may in good faith have undertaken with third parties in connection with the contract.
c) The cost of all the material, hardware, equipments, and manpower etc., purchased and/or employed by the Vendor for performing its obligations under the Contract.
d) The cost of removing all Vendor‟s Equipment from the site, repatriate the Vendor‟s and its
Subcontractors‟ personnel from the site, remove from the site any wreckage, rubbish, and debris of any kind.
e) The cost of meeting any other obligations towards the Owner due to such termination.
29 Tender Doc
Clause 28: Settlement of Disputes :
Page 49
28.5 a) In case of dispute or difference arising between the Owner and Contractor
relating to any matter arising out of or connected with this agreement, such dispute or difference shall be referred to the award of
two Arbitrators, one Arbitrator to be nominated by the Owner and the other
to be nominated by the Contractor or in the case of
the said Arbitrators not agreeing, the Owner shall suggest a panel of three
names and the Contractor shall select anyone of them to act as third arbitrator. In
case the Owner fails to suggest the panel of three arbitrators, within 30 days of the communication of
the disagreement, then the third arbitrator may be
nominated by the Arbitration Committee of
the Indian Council of Arbitration or International
Center for Alternative Disputes Resolution
28.5 a) In case of dispute or difference arising between the
Owner and Contractor relating to any matter arising out of or
connected with this agreement, such dispute or difference shall be
referred to the award of sole arbitrator to be appointed the Arbitration Committee of the
Indian Council of Arbitration or International Center for
Alternative Disputes Resolution (ICADR). The award of the
arbitrators shall be final and binding on the Parties.
Tender Condition Prevails
(ICADR). The award of the arbitrators shall be final
and binding on the Parties.
30 Tender Doc
Clause 29: Limitation of Liability :
Page 50
29.1 Except in cases of wilful negligence or wilful
misconduct, and in the case of infringement, the
Supplier shall not be liable to the Purchaser, whether
in contract, tort, or otherwise, for any indirect
or consequential loss or damage, loss of use, loss of
production, or loss of profits provided that this
exclusion shall not apply to any obligation of the Supplier to pay Price
Reduction to the Purchaser and the aggregate liability
of the Supplier to the Purchaser, whether under
the Contract, in tort or otherwise, shall not exceed
the total Contract Price, provided that this limitation shall not apply to the cost of repairing or replacing
defective equipment.
29.1 The Supplier shall not be liable to the Purchaser, whether
in contract, tort, or otherwise, for any indirect, special, punitive, or consequential loss or damage, loss of use, loss of production, or loss
of profits.
Tender Condition Prevails
Bidder shall be excused and not be liable or responsible for any delay or failure to perform the services or failure of the services or a deliverable under this Agreement, to the extent that such delay or failure has arisen as a result of any delay or failure by the BUYER or its employees or agents or third party service providers to perform any of its duties and obligations as set out in this Agreement. In the event that Bidder is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the BUYER, then Bidder shall be allowed an additional period of time to perform its obligations and unless otherwise agreed the additional period shall be equal to the amount of time for which Bidder is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the BUYER. Such failures or delays shall be brought to the notice of the
BUYER and subject to mutual agreement with the BUYER, then Bidder shall take such actions as may be necessary to correct or remedy the failures or delays. Bidder shall be entitled to invoice the BUYER for additional costs incurred in connection with correction or remedy as above at time & material rate card as agreed upon between the parties.
The total cumulative liability of either party arising from or relating to this Agreement shall not exceed the total amount paid to Bidder by the BUYER in the preceding twelve months under that applicable work that gives rise to such liability (as of the date the liability arose); provided, however, that this limitation shall not apply to any liability for damages arising from (a) wilful misconduct or (b) indemnification against third party claims for infringement
31 Tender Doc
Clause 34: TAXES, DUTIES AND LEVIES IN
INDIA
Page 50
34.1 The CONTRACTOR agrees to and does hereby accept full and exclusive liability for the payment of any and all Taxes, Duties now in force and hereafter increased, imposed or modified from time to time in respect of WORKS and materials and all contributions and taxes for unemployment
34.1 The CONTRACTOR agrees to and does hereby accept full and exclusive liability for the payment of any and all Taxes, Duties now in force and in respect of WORKS and materials and all contributions and taxes for unemployment compensation, insurance and old age pensions or annuities now or hereafter imposed by any Central or State Government authorities which are imposed with respect to
Tender Condition Prevails
compensation, insurance and old age pensions or annuities now or hereafter imposed by any Central or State Government authorities which are imposed with respect to or covered by the wages, salaries, or other compensations paid to the persons employed by the CONTRACTOR and the CONTRACTOR shall be responsible for the compliance with all obligations and restrictions imposed by the Labour Law or any other law affecting employer-employee relationship. CONTRACTOR further agrees to defend, indemnify and hold OWNER harmless from any liability or penalty which may be imposed by the Central, State or Local authorities by reason of any violation by CONTRACTOR of such laws, regulations or requirements and also from all claims, suits or proceedings that may be brought against the OWNER arising under, growing out of, or by reason of the work provided for by this CONTRACT, by third parties, or by Central or State Government authority
or covered by the wages, salaries, or other compensations paid to the persons employed by the CONTRACTOR and the CONTRACTOR shall be responsible for the compliance with all obligations and restrictions imposed by the Labour Law or any other law affecting employer-employee relationship. CONTRACTOR further agrees to defend, indemnify and hold OWNER harmless from any liability or penalty which may be imposed by the Central, State or Local authorities by reason of any violation by CONTRACTOR of such laws, regulations or requirements and also from all claims, suits or proceedings that may be brought against the OWNER arising under, growing out of, or by reason of the work provided for by this CONTRACT, by third parties, or by Central or State Government authority or any administrative sub-division thereof.
or any administrative sub-division thereof.
32 Tender Doc
Clause 41: Contractor to Indemnify the
Owner :
Page 52-53
41.1 The CONTRACTOR shall indemnify the Owner and
every member, officer and employee of the OWNER,
also the ENGINEER-IN-CHARGE and his staff against all actions,
proceedings, claims, demands, costs and
expenses whatsoever arising out of all actions,
proceedings, claims, demands, costs and
expenses which may be made against the OWNER
for or in respect of or arising out of any failure by
the CONTRACTOR in the performance of his
obligations under the CONTRACT. The OWNER
shall not be liable for or in respect of consequence of any accident or injury to
any workmen or other person in the employment of the CONTRACTOR or his
SUB-CONTRACTOR and CONTRACTOR shall indemnify and keep
41.1 The OWNER shall not be liable for or in respect of
consequence of any accident or injury to any workmen or other
person in the employment of the CONTRACTOR or his SUB-
CONTRACTOR and CONTRACTOR shall indemnify and keep
indemnified the OWNER against all such damages and compensations and against all claims, damages, proceedings, costs, charges and expenses whatsoever in respect thereof or in relation thereof. However, this indemnification should not be available to the
Owner if any accident or injury to any workmen or other person in
the employment of the CONTRACTOR or his SUB-
CONTRACTOR shall happened due to any negligence or misconduct of the Owner or its employees,
officials, agents etc.
Tender Condition Prevails
indemnified the OWNER against all such damages and compensations and
against all claims, damages, proceedings, costs, charges and expenses whatsoever in
respect thereof or in relation thereof.
41.2 Should the OWNER have to pay any money in respect of such claims or demands as aforesaid the amount so paid and the costs incurred by the OWNER shall be charged to and paid by the CONTRACTOR and the CONTRACTOR shall not be at liberty to dispute or question the right of the OWNER to make such payments notwithstanding the same may have been made without the consent
or authority or in law or otherwise to the contrary.
33 Tender Doc
Clause 44: Owner may do part of the work :
Page 53
Upon failure of the CONTRACTOR to comply
with any instructions given in accordance with the
provisions of this CONTRACT the OWNER has the
alternative right, instead of assuming charge of entire WORK, to place additional
labour force, tools, equipment‟s and materials on such parts of the WORK,
as the OWNER may designate or also engage another CONTRACTOR to
carry out the WORK. In such cases, the OWNER shall deduct from the amount which otherwise might
become due to the CONTRACTOR, the cost of such WORK and materials with fifteen percent (15%) added to cover all Owners
charges and should the total amount thereof
exceed the amount due to the CONTRACTOR, the
CONTRACTOR shall pay the difference to the OWNER.
Upon failure of the CONTRACTOR to comply with any instructions given in accordance with the
provisions of this CONTRACT the OWNER has the alternative right,
instead of assuming charge of entire WORK, to place additional labour force, tools, equipment‟s
and materials on such parts of the WORK, as the OWNER may
designate or also engage another CONTRACTOR to carry out the
WORK. In such cases, the OWNER shall deduct from the amount
which otherwise might become due to the CONTRACTOR subject
to 5% of value of work not delivered. .
Tender Condition Prevails
34 Tender Doc
Clause 44: Owner may do part of the work :
Page 53
The ENGINEER-IN-CHARGE shall have the right to take
possession of or use any completed or partially
completed WORK or part of the WORK. Such possession or use shall not be deemed to be an acceptance of any
work completed in accordance with the
CONTRACT agreement.
The ENGINEER-IN-CHARGE shall have the right to take possession
of or use any completed or partially completed WORK or part of the WORK. Such possession or
use shall be deemed to be an acceptance of any work
completed in accordance with the CONTRACT agreement.
Tender Condition Prevails
35 Tender Doc
Clause 46: Defects in works :
Page 53-54
In case CONTRACTOR shall fail to do so, the OWNER
may take, at the cost of the CONTRACTOR, such steps as
may in all circumstances, be reasonable to make good
such defects. The expenditure so incurred by
the OWNER will be recovered from the amount due to the CONTRACTOR.
The decision of the ENGINEER-IN-CHARGE with regard to the amount to be
recovered from the CONTRACTOR will be final
and binding, on the CONTRACTOR. As soon as
the WORK have been completed in accordance
with the CONTRACT (except in minor respects that do
not affect their use for the purpose for which they are
intended and except for maintenance thereof and have passed the tests on
In case CONTRACTOR shall fail to do so, the OWNER may take, at
the cost of the CONTRACTOR, such steps as may in all circumstances, be reasonable to make good such
defects. The expenditure so incurred by the OWNER will be
recovered from the amount due to the CONTRACTOR.. As soon as the
WORK have been completed in accordance with the CONTRACT
(except in minor respects that do not affect their use for the purpose for which they are
intended and except for maintenance thereof and have passed the tests on completion, the ENGINEER-IN-CHARGE shall issue a certificate (hereinafter
called Completion Certificate) in which he shall certify the date on
which the WORK have been so completed and have passed the
said tests and the OWNER shall be deemed to have taken over the
WORK on the date so certified. If the WORK have been divided into
Tender Condition Prevails
completion, the ENGINEER-IN-CHARGE shall issue a certificate (hereinafter
called Completion Certificate) in which he shall certify the date on
which the WORK have been so completed and have
passed the said tests and the OWNER shall be deemed
to have taken over the WORK on the date so
certified. If the WORK have been divided into various groups in the CONTRACT,
the OWNER shall be entitled to take over any group or groups before the other or others and there upon the ENGINEER-IN-CHARGE shall
issue a Completion Certificate which will,
however, be for such group or groups so taken over
only. In such an event if the group/section/part so taken
over is related to the integrated system of the
work, no withstanding date of grant of Completion
Certificate for group/section/part, the
period of liability in respect of such group/section/part
shall extend 12 (twelve) months from the date of
completion of WORK.
various groups in the CONTRACT, the OWNER shall be entitled to take over any group or groups before the other or others and there upon the ENGINEER-IN-
CHARGE shall issue a Completion Certificate which will, however, be for such group or groups so
taken over only. In such an event if the group/section/part so taken over is related to the integrated system of the work, the period of
warranty in respect of such group/section/part shall extend
12 (twelve) months from the date of completion of such group/section/part
36 Tender Doc
Clause 47: Defects after taking over :
Page 54
In order that the CONTRACTOR could obtain
a COMPLETION CERTIFICATE he shall make good, with all possible speed, any defect arising from the defective materials supplied by the
CONTRACTOR or workmanship or any act or
omission of the CONTRACTOR that may have been noticed or
developed, after the works or groups of the works has
been taken over, the period allowed for carrying out
such WORK will be normally one month. If any defect be
not remedied within a reasonable time, the
OWNER may proceed to do the WORK at
CONTRACTOR‟s risk and expense and deduct from
the final bill such amount as may be decided by the
OWNER.
In order that the CONTRACTOR could obtain a COMPLETION
CERTIFICATE he shall make good, with all possible speed, any defect
arising from the defective materials supplied by the
CONTRACTOR or workmanship or any act or omission of the
CONTRACTOR that may have been noticed or developed, after the works or groups of the works has
been taken over, the period allowed for carrying out such
WORK will be normally one month. If any defect be not remedied within a reasonable time, the
OWNER may proceed to do the get the rectification done at
CONTRACTOR‟s cost and deduct from the final bill such amount..
Tender Condition Prevails
37 Tender Doc
If by reason of any default on the part of the CONTRACTOR a
COMPLETION CERTIFICATE has not been issued in
respect of any portion of the WORK within one month after the date fixed by the
CONTRACT for the completion of the WORK,
the OWNER shall be at
If by reason of any default on the part of the CONTRACTOR a
COMPLETION CERTIFICATE has not been issued in respect of any
portion of the WORK within one month after the date fixed by the CONTRACT for the completion of the WORK, the OWNER shall be at
liberty to use the WORK or any portion thereof in respect of
which a completion certificate has
Tender Condition Prevails
liberty to use the WORK or any portion thereof in
respect of which a completion certificate has not been issued, provided
that the WORK or the portion thereof so used as aforesaid shall be afforded reasonable opportunity for completing these works for
the issue of Completion Certificate
not been issued, provided that the WORK or the portion thereof so
used as aforesaid shall be afforded reasonable opportunity for
completing these works for the issue of Completion Certificate
38 Tender Doc
Clause 49: Defense of Suits:
Page 55
49.1 If any action in court is brought against the OWNER or an officer or agent of the
OWNER, for the failure, omission or neglect on the
part of the CONTRACTOR to perform any acts, matters, covenants or things under the CONTRACT, or damage
or injury caused by the alleged omission or
negligence on the part of the CONTRACTOR, his
agents, representatives or employees, the
CONTRACTOR, shall in such cases indemnify and keep the OWNER and/or their representatives harmless from all losses, damages,
expenses or decrees arising out of such action.
Deleted Tender
Condition Prevails
39 Tender Doc
Clause 52: Completion Certificate:
Page 56
52.2 The ENGINEER-IN-CHARGE shall normally issue
to the CONTRACTOR the COMPLETION CERTIFICATE
within one month after receiving an application
there for from the CONTRACTOR after verifying from the
completion documents and satisfying himself that the WORK has been completed in accordance with and as set out in the construction and erection drawings and
the CONTRACT DOCUMENTS.
52.2 The ENGINEER-IN-CHARGE shall issue to the CONTRACTOR the COMPLETION CERTIFICATE
within one month after receiving an application there for from the CONTRACTOR after verifying from
the completion documents and satisfying himself that the WORK
has been completed in accordance with and as set out in the construction and erection
drawings and the CONTRACT DOCUMENTS, else the work shall
be deemed to have been completed by the Contractor and COMPLETION CERTIFICATE shall be
deemed to have been issued by the ENGINEER-IN-CHARGE .
Tender Condition Prevails
40 Tender Doc
Clause 52: FINAL DECISION AND FINAL
CERTIFICATE:
Page 57
53.1 Upon the expiration of the DEFECT LIABILITY
PERIOD and subject to the ENGINEER-IN-CHARGE being satisfied that the WORK has been duly completed by the
CONTRACTOR and performed all his
obligations under the CONTRACT, the ENGINEER-IN-CHARGE shall (without prejudice to the rights of
OWNER to retain the provisions of relevant
clause thereof) otherwise give a certificate herein referred to as the FINAL
CERTIFICATE to that effect and the „CONTRACTOR shall be not considered to have
53.1 Upon the expiration of the Warranty PERIOD and subject to
the WORK has been duly completed by the CONTRACTOR and performed all his obligations
under the CONTRACT, the ENGINEER-IN-CHARGE shall
(without prejudice to the rights of OWNER to retain the provisions of relevant clause thereof) otherwise give a certificate herein referred to as the FINAL CERTIFICATE to
that effect and the „CONTRACTOR shall be not considered to have
fulfilled the whole of his obligations under the CONTRACT
until FINAL ACCEPTANCE CERTIFICATE shall have been given
by the ENGINEER-IN-CHARGE.
Tender Condition Prevails
fulfilled the whole of his obligations under the CONTRACT until FINAL
ACCEPTANCE CERTIFICATE shall have been given by the ENGINEER-IN-CHARGE
notwithstanding any previous entry upon the
WORK and taking possession, working or using
of the same or any part thereof by the OWNER.
41 Tender Doc
Clause 6: Statutory Approvals:
Page 61
6.2 Any change/addition required to be made to
meet the requirements of the statutory authorities
shall be carried out by the Contractor free of charge.
The inspection and acceptance of the work by statutory authorities shall however, not absolve the Contractor from any of his responsibilities under this
Contract.
6.2 Any change/addition required to be made to meet the
requirements of the statutory authorities shall be carried out by
the Contractor at an additional costs which shall be mutually decided by the parties. The inspection of the work by statutory authorities shall however, not absolve the Contractor from any of his responsibilities under this
Contract.
Tender Condition Prevails
42 Tender Doc
Clause 14: Income Tax/ SCC-Section IV
Page 63
14.2 Any reduction in Taxes and duties at the time of
supply shall be passed on to Owner. However, any
increase in rate of taxes
14.2 Any reduction in Taxes and duties at the time of supply shall be passed on to Owner. Similarly, any increase in rate of taxes and duties and imposition of any new
Tender Condition Prevails
and duties and imposition of any new levy/ tax at the
time of supply after contractual completion period shall be borne by
Contractor.
levy/ tax at the time of supply after contractual completion
period shall be borne by Owner.
43 Tender Doc
Clause 15: Other Special terms of
contract/ SCC-Section IV
Page 63-64
15.3 At the time of contract closure vendor (Solution
Provider has to handover all data to IGL without any
condition and will be free of cost).
15.3 At the time of contract closure vendor (Solution Provider has to handover all data to IGL without any condition and cost
specified in financial bid.
Tender Condition Prevails
44 Tender Doc
Clause 16: Terms of Payment/ SCC-Section
IV
Page 64-66
Terms of payment
Please add:
Tender Condition Prevails
The Owner will pay invoices within a period of 30 days from the date of receipt of undisputed invoices. All payments due for more than thirty (30) days will attract an interest at the rate of 2 percent per month on the invoice amount calculated from the date the payment became due until the recovery is made in full with interest. Without prejudice to the other rights available, Bidder also reserves the right to withhold the provision of Services till such time all the payments due to it under this Agreement have been made by Owner and any such withholding by the Bidder shall not be treated as breach by it of the provisions of this Agreement. Any dispute regarding the invoice will be communicated to the selected bidder within 10 days from the date of receipt of the invoice else the invoice is deemed to have
been accepted by the Owner.
45 Tender Doc
Clause 19: Contract Cum Equipment
Performance Bank Guarantee
Page 67
19.3 The proceeds of the Contract-Cum-Equipment
Performance Bank Guarantee shall be payable
to the Purchaser as compensation for any loss or damage resulting from the Supplier‟s failure to complete its obligations under the Agreement.
19.3 The proceeds of the Contract-Cum-Equipment
Performance Bank Guarantee shall be payable to the Purchaser as compensation for any loss or damage resulting from the
Supplier‟s failure to complete its obligations under the Agreement, provided the failure is for reasons solely and directly attributable to
the bidder.
Tender Condition Prevails
46 Tender Doc
19.5 The contractor shall submit a written request for
release of Contract performance Bank
Guarantee, on successful completion of defect liability period and all obligations under the
contract.
19.5 The contractor shall submit a written request for release of Contract performance Bank Guarantee, on successful
completion of warranty period and all obligations under the contract.
Tender Condition Prevails
49 Tender Doc Performance
Guarantee Uptime: 99.5% (Yearly Basis)
Performance Guarantee Uptime: 99.5% (Yearly
Basis)
Performance Guarantee Uptime: 99.5% (Yearly Basis)
Tender Conditions
Prevail Please add:
Page 85
The time lost due to any of the following reasons shall be taken into account while calculating the availability/ uptime requirement: (a) Time lost due to power or environmental failures; (b) Time taken to recover the system because of power or environmental failures; (c) Time lost due to damage or malfunction in the system or any units thereof due to causes attributable to Owner such as attachment of additional devices, making alteration to the system, maintenance of the system, etc. without Bidder's consent and/ or failure to maintain the site as required by the Bidder; (d) Time taken for scheduled maintenance/ troubleshooting either for preventive purposes or improvement in function or other purposes; (e) Time taken for reconfiguration or other planned downtime situations; (f) Scheduled shutdowns as required by Owner (Bidder may also request Owner for a shutdown for maintenance purpose, which request will not be denied unreasonably by Owner); (g) Time taken for booting the system (h) Time lost due to unavailability of links (i) Mis-handling of system by any person other than Bidder's authorized representatives.
50 Tender Doc
Form F-2: BID BOND PROFORMA /
PROFORMA FOR EMD/Section VI: Forms
and Formats
Page 90
THE CONDITIONS of this obligation are:
THE CONDITIONS of this obligation are:
Tender Condition Prevails 1. If the Bidder withdraws
his Bid during the period of Bid validity specified by the Bidder on the Bid Form; or
1. If the Bidder withdraws his Bid during the period of Bid validity specified by the Bidder on the Bid Form; or
2. If the Bidder, having been notified of the acceptance of his bid by IGL during the period of bid validity
2. If the Bidder, having been notified of the acceptance of his bid by IGL during the period of bid validity
a) Fails or refuses to execute the Contract Form, if required: or
a) Fails or refuses to execute the mutually agreed Contract Form, if required: or
b) Fails or refuses to furnish the PERFORMANCE SECURITY in accordance with the Instructions to the Bidder.
b) Fails or refuses to furnish the PERFORMANCE SECURITY in accordance with the Instructions to the Bidder.
51 Tender Doc Form F8: Declaration
Page 98
We hereby also confirm that tender terms &
conditions are acceptable to us and any deviation other than mentioned in
deviation Form F-5 is not to be taken into account.
Subject to the deviations submitted by bidder along with
the bid proposal. we hereby also confirm that tender terms &
conditions are acceptable to us.
Tender Conditions
Prevail
52 Tender Doc
Form F-11: Details of Litigations
Page 101
Details of Litigations
Bidder can provide a Litigation certificate which will confirm that to the best of bidder‟s knowledge there are no litigation with any
Govt. Dept. which may adversely affect bidder‟s performance of
obligations under the engagement resulting from this RFP.
Tender Condition Prevails
53 Tender Doc Contract Performance Contract Performance Bank Kindly add the following: Tender
Bank Guarantee/Section VII
Page 117-118
Guarantee format This Bank Guarantee issued by ____________________Bank, on behalf of the Bidder/Contractor in favor of IGL is in respect of the Contract/agreement dated________________.
Condition Prevails
As communicated by Bidder/Contractor on the date of execution of this Bank Guarantee an amount of Rupees ______________ (Rupees ______________________________ only) is outstanding and payable to Bidder/Contractor by IGL , in respect of pervious contracts between Bidder/Contractor and IGL.
As communicated by Bidder/Contractor on the date of execution of this Bank Guarantee, there are no outstanding disputes related to any pervious contracts between Bidder/Contractor and IGL.
54 Tender Doc
Kindly incorporate the following clauses in the agreement:
Execution Infrastructure
The BUYER will provide necessary
and adequate infrastructure to enable Bidder to fulfil its
commitment for the assignment. This will be applicable for each
Bidder Consultant associated with the project and will be arranged for and provided at no cost to Bidder. The infrastructure will
include:
i. Office space; ii. Hardware and software; iii. Computer consumable including stationery, printer
ribbons/toner, magnetic storage media such as floppy disks, tapes,
cartridges, DATs; iv. Office stationery and
consumable; v. Secretarial assistance, if
necessary at site; vi. Telephone, e-mail and fax
facilities at site; vii. Photocopying assistance; viii. Meeting Room facilities
including room equipped with a writing board, seating
arrangements, computers/ terminals, overhead projector and consumables. (pl. mention if any additional infrastructure is to be
provided).
Tender Conditions
Prevail
The above-mentioned
infrastructure will be required for work to be carried out at the site of BUYER during regular working
hours. BUYER shall make arrangements to provide for the same beyond these hours such as
after regular working hours and on holidays (excluding only
compulsory national holidays), whenever required.
Co-ordination
BUYER will provide timely
clarifications and feedback sought by Bidder‟s Consultants during the period of this assignment. BUYER
will allocate a Project Co-ordinator to interact with Bidder,
fix appointments with various BUYER Personnel and provide local assistance to Bidder‟s Consultants. The Project Co-ordinator will have
necessary authorization from BUYER to take decisions and give timely approvals as per the need
of the project.
Assistance
The BUYER will ensure, through its Project Co-ordinator, transfer of
information, specification of mutually agreed change-
requirements (Change Requests), availability of materials such as
documents and equipment, meetings with relevant users and
other personnel among other requisites for Bidder to understand
and document the same for the purpose of time-bound formal
approval by the BUYER, before the service is undertaken by Bidder.
Necessary and sufficient time will
have to be spent by Users in BUYER with Bidder personnel
during this stage of the assignment.
Methodology, Tools and Techniques
Bidder will use the methodology, tools and techniques as stated in
the accompanying Technical Proposal. Any change in these, if desired by the BUYER will need to
be communicated to Bidder in writing with a reasonable notice period to allow for an assessment
of their impact, if any, on schedule, technical requirements,
feasibility and cost.
Deliverables
The deliverables will be as per the details of the deliverables
provided in the accompanying Technical Proposal.
Change Management Procedure
A change identified at any stage of the assignment which requires the
deliverable to deviate from the then current baseline or the approved deliverable of the
previous baseline to be modified, will be conveyed by the BUYER to Bidder or vice-versa in the form of a Change Request document. The request for change will then be
assessed by Bidder to evaluate its impact on feasibility, time
schedules, technical requirements in consequence of the proposed
change and cost. Bidder will present this assessment to the BUYER for its approval within a reasonable time period. Bidder
will incorporate the change after receiving the BUYER‟s written approval. In case of delay in approval by the BUYER, the
baseline itself may undergo a change; this will mean a
reassessment of the charges.
Changes in the requirements like office space, hardware/software,
and tools etc. during the execution of the assignment will
be conveyed by Bidder to the BUYER. These will be evaluated jointly by the BUYER and Bidder
and will be provided by the BUYER at no cost to Bidder.
Intellectual property rights:
All intellectual property rights in the software, all tools, processes,
software, utilities and methodology including any Bidder
proprietary products or components thereof any
development carried out by Bidder thereto in the course of providing
services hereunder, including customisation, enhancement,
interface development etc. shall remain the exclusive property of Bidder and the BUYER shall not
acquire any right title or interest of any nature therein except to
the extent provided herein. Bidder shall however grant in favour of the BUYER the right and non-exclusive, non-transferable,
perpetual and irrevocable license to use the software for the
purposes agreed hereunder. The foregoing license does not
authorizes BUYER to (a) separate Bidder Pre-Existing IP from the Deliverable in which they are
incorporated for creating a stand-alone product for marketing to others; (b) independently sell,
lease, exchange, mortgage, pledge, license, sub license, assign
or in any other way convey, transfer or alienate the Bidder Pre-Existing IP in favour of any person (either for commercial
consideration or not (including by
way of transmission), and/or (c) except as specifically and to the extent permitted by the Bidder, reverse compile or in any other
way arrive at or attempt to arrive at the source code of the Bidder
Pre-Existing IP.
Similarly all the Intellectual Property Rights (IPR) in the third party software used in providing services including those forming part of or incorporated into the
deliverables shall remain with the respective third party owners/
Bidder‟s licensor and BUYER shall have user rights in accordance
with end user license agreement (EULA) as applicable to use of such
software.
Additional Support and Services
In case the BUYER requires any additional support in execution of
its tasks in respect of the assignment, it shall be provided to
them by Bidder on availability-basis at its then current market
rate.
Travel and Related Expenses
Should the assignment require any travel by any Bidder expert
outside their respective base location(s), the BUYER will provide
to-and-fro airfare, board-and-
lodging expenses (or, arrangements for the same), as
well as local transportation for all such travels.
Cost Escalation
Bidder will monitor the cost components related to this
assignment. At each milestone and at the time of periodic reviews, in
case of variances against its budget for reasons not
attributable to Bidder like delays in inputs/approvals by the BUYER, non-availability of facilities at the BUYER, increase in the scope of
the agreed Change-Requirements or increase in the BUYER‟s Implementation support
requirements etc., Bidder will bring this to the attention of the
BUYER. All such cost increases will be discussed and mutually agreed
upon. Bidder will then raise invoices, payment period and
other conditions for such invoices, which will be similar to those for
payments laid out in this proposal.
Non-employment
The BUYER will neither offer to employ nor employ, directly or
otherwise, any Bidder employee, associated for the purpose of, or with the assignment, during the period between the date of this
proposal and two years from the completion of the assignment
arising herefrom.
General Indemnity
The BUYER will, during the period of the coverage of this
assignment, indemnify and hold Bidder harmless from any loss,
injury, claim or damage resulting from any death or injury to any
person or property of Bidder arising out of the use or possession
of the equipment or location of the BUYER by Bidder or its
personnel, unless caused by the negligence of Bidder personnel and the limitation or liability
provided herein shall not apply to such loss, injury, claim or
damages.
Nonexclusively
Bidder shall be free to do similar business either for itself or for any
other party or offer similar services to any third parties but without in any way affecting the services agreed to be offered by
Bidder under this Proposal.
Independent Relationship
This Proposal is not intended to create a relationship such as a
partnership, joint venture,
agency, or employment relationship. Neither party may
act in a manner, which expresses or implies a relationship other than that of independent party
nor bind the other party.
This Proposal together with the Schedules, Annexure and Exhibits
hereto and executed by the parties hereto constitutes the
entire understanding between the parties hereto with respect to the subject matter hereto and super cedes and cancels all previous negotiations thereof. To the
extent permitted by Applicable Law, a party is not liable to
another party in contract or tort or in any other way for a
representation or warranty that is not set out in this Agreement.
55 Tender Doc Page 14
The bidder should have completed project related
to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil & Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single
order of minimum INR 4.31 crores / USD 6,62,700 /
Analytics Projects are very long term initiatives and 5 year
preceding period is very short. Request IGL to consider last 10
year period projects
Tender Conditions
Prevail
EURO 5,39,100 during preceding 05 years from the
date of bid submission.
56 Tender Doc Page 64
At the time of contract closure of the GSP/BA
service provider, the entire technology, including
dedicated cloud infrastructure, application
layer, application logic, ETL/ELT, Business analytics layer, algorithms, KPI's and
reports including all the underlying software
technology, should be movable from GSP/BA
Providers Data Centre As-Is, to IGL's Dedicated private cloud / Data Centre as per additional cost quoted in
SOR
Bidder request IGL to ask option to move to IGL's Data Centre as per
additional cost quoted in SOR
* As bidder we can't ensure what will be future Private cloud
technology and usually Cloud providers have specific
technologies support in their cloud.
Tender Conditions
Prevail.
57 Tender Doc Page 73, 2.1 Mobile application support
(mobile App).
Bidder understand requirement is GSP / BA platform technology
should be compatible with Mobile Applications technologies , its not expected by IGL overall GSP / BA
application works AS IS on mobile . Pls confirm
Typically technologies are
compatible across laptop , tablet , mobile however specific Development for Mobile
application is required to ensure usability of Dashboard / Reports
on small mobile screens.
GSP/BA application
shall work AS IS on mobile
through mobile
application. Refer Tender Documents.
22
Tender Doc
Clause 15: GUARANTEE/
WARRANTY/ DEFECT LIABILITY
PERIOD//GCC-Section III
Page 45-46
15.2 Defect liability period shall be 12 months from the
date of handing over the system to IGL i.e. installation and
commissioning of package.
15.2 Warranty period shall be 12 months from the date of handing
over the system to IGL i.e. installation and commissioning of
package.
To be deliberated
15.5 Upon receipt of such notice, the Contractor shall, within a reasonable period, repair or replace the defective Goods or parts thereof, free of cost to the Purchaser, deliver at the appropriate
15.5 Upon receipt of such notice, the Contractor shall, within a reasonable period, repair or replace the defective Goods or parts thereof, free of cost to the Purchaser, deliver at the appropriate
This is a service based tender (SAAS)
Destination. The Contractor may take over the replaced parts / Goods at the time of their replacement. No claim whatsoever shall lie on the Purchaser for the replaced parts / goods thereafter. In the event of any correction of defects or replacement
of defective material during the warranty period, the
warranty for the corrected / replaced Goods or item or material shall be extended
to a further period of twelve (12) Months from
the date of such repair/replacement if put
to use immediately or eighteen (18) Months.
Destination. The Contractor may take over the replaced parts /
Goods at the time of their replacement. No claim whatsoever shall lie on the Purchaser for the replaced parts / goods thereafter
This is a service based tender (SAAS)
15.6 If the Contractor,
having been notified, fails BUYER shall promptly notify
Bidder in writing of any „defect‟ in This is a
service based
to remedy the defect(s) within a reasonable period, the Purchaser may proceed
to take such remedial action as may be necessary, at the Contractor‟s risk and
expense and without prejudice to any other
rights which the Purchaser may have against the Contractor under the
Agreement.
the software arising due to the reasons solely and entirely
attributable to Bidder under this warranty. Upon receipt of such
notification, Bidder shall remove the „defect‟ in the application
software.
tender (SAAS)
The scope of the warranty shall be limited only to correction of any bugs that were left undetected
during acceptance testing by the BUYER. Warranty shall not cover any enhancements or changes in the application software, carried out after acceptance testing. This warranty is only valid for defects against approved Specifications. The above mentioned warranty
shall also not apply if there is any (i) combination, operation, or use of some or all of the deliverables
or any modification thereof furnished hereunder with information, software,
specifications, instructions, data, or materials not approved by Bidder and operation of the deliverables on incompatible
hardware not recommended by Bidder; (ii) any change, not made
by Bidder, to some or all of the deliverables; or (iii) if the
deliverables have been tampered
Tender condition to
prevail
with, altered or modified by the BUYER without the written permission of Bidder; or (iv)
defects in components or materials provided to Bidder by BUYER in connection with the
preparation of the deliverable.
In case of breach of this warranty, BUYER‟s exclusive remedy will be to obtain (1) the re-performance of the service or the correction or
replacement of any service deliverable that provides
substantially similar functionality or (2) if both parties mutually
determines that such remedies are not practicable, a refund of the fees allocable to that part of the
deliverable will be due to the BUYER if already paid by the
BUYER.
Tender condition to
prevail
EXCEPT AS SET FORTH IN THIS AGREEMENT, BIDDER MAKES NO
WARRANTIES TO BUYER, EXPRESS OR IMPLIED, WITH RESPECT TO ANY SERVICES OR DELIVERABLES
PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE. ALL SUCH OTHER WARRANTIES ARE
HEREBY DISCLAIMED BY THE BIDDER.
Tender condition to
prevail
23 Tender Doc
Clause 16: Latent Defect /GCC-Section
III
16.1 If any latent defect (a defect which could not have
manifested itself in the normal course of inspection
Tender condition to
prevail
Page 46 and testing as per relevant codes, test procedures and contract specifications and
normal usage as per industry practice will be
referred to as latent defect) surfaces within five years of putting the Goods
or parts thereof into operation, the Supplier
shall repair or replace such Goods or parts, as the case may be, within technically reasonable period to the
satisfaction of the Purchaser/Consultant and
without any additional liability on the Purchaser,
whatsoever.
47 Tender Doc Testing
Page 83-84
IGL shall perform a detailed User Acceptance Testing (UAT). The vendor shall provide and ensure all necessary support to
conducting the acceptance testing including sharing
necessary project documentation, source
code(wherever applicable), and system designs and
developed, testing strategy, test cases developed for the
project executable, test results etc.
IGL shall perform a detailed User Acceptance Testing (UAT). The
vendor shall provide and ensure all necessary support to conducting the acceptance testing including
sharing necessary project documentation, and system
designs and developed, testing strategy, test cases developed for
the project executable, test results etc.
Tender Condition Prevails
The application software (if any) will be delivered/installed for acceptance to BUYER as and when the same is ready for delivery. The actual Acceptance Testing of the software will be the responsibility of BUYER. BUYER will prepare the Acceptance Test data along with the expected test results (consistent with the detailed specifications of the system and any change-request agreed in the documents) and keep it ready at least four (4) weeks in advance before the scheduled commencement of the Acceptance Testing of the software. The acceptance testing will be based on the test cases provided by BUYER. Bidder will provide support for any clarifications during the Acceptance Testing of the system. Defects if any, observed by BUYER, will be notified to Bidder in writing not later than two (2) weeks of delivery. Bidder will correct the defects that are a deviation from the baseline immediately following the acceptance, whichever is later. BUYER will confirm acceptance in writing to Bidder. The BUYER shall not withhold or delay the issuance of acceptance certificate of any of the deliverables, if the deliverables substantially meet the specifications or on account of
Tender Condition Prevails
any minor defects which have no material effect on the functionality of the deliverables. Notwithstanding the foregoing sentence, a deliverable shall be treated as accepted by BUYER if the BUYER (a) fails to provide the list of non-conformities within two (2) weeks of delivery, (b) fails to notify the acceptance of the deliverables in terms of this clause within the period of two (2) weeks from delivery, or (c) starts using the deliverable in a live production environment (other than as part of agreed review and acceptance testing procedure, such as UAT).
48
Reworking of defects shall be at the cost of Bidder provided the
defects are for reasons solely and entirely attributable to the
Bidder, in all other cases it shall be to the account of the BUYER.
Items reported as defects that are not deviations from the immediate previous accepted baseline will be
reported again through fresh Change Request documents under
the Change Management Procedure described herein. Items
reported through the Change Management Procedure will be
dealt with separately.
Tender condition to
prevail
Bidder 5
S.no
Refer to Doc. Page
no. Related to Query Remarks
IGL Response
1 Clause no.10-
Technical 14
Credentials of the bidder or its principal or member
company/firm /OEM will be considered Technical BEC
criteria, in case the bidder is the authorized OEM partner / System
Integrator of the proposed GSP/BA Platform.
Credentials of all the JV/Consortium partners need to be
provided or only the primary bidder's credentials need to be
provided?
Refer Corrigend
um #3
2
15
If a consortium/JV entity is not able to meet the technical and financial criteria as bidder, the
lead / primary bidder shall meet the entire technical and financial
criteria.
Does it mean that the JV/Consortium partners can
collaboritely meet the technical and financial requirements? As an example one partner meets the
technical criteria while the other meets the financial criteria.
Please refer
definition of Bidder
in BEC criteria. Tender
Condition Prevails
3
15
The lead / primary bidder shall give an undertaking that he
assumes all obligations under contract and provide necessary
technical and financial support to consortium/JV unconditionally
till completion of all contractual obligations and assurance not to
withdraw from the consortium/JV.
How to give an undertaking? Via letter head/ affidavit?
Affidavit
4 Clause no. 10- Finance
15 Audited Balance Sheet Does this apply to the JV or the
primary bidder?
Please refer
definition of Bidder
in BEC criteria. Tender
Condition Prevails
6
Can an Indian company & a Foreign company be a co-venturers?
in respect of JV/
consortium Yes
7
Clause no. 16.0- Terms of Payments/Table -A
64 Payment Terms
Request for revising the "Amount to be released in % of rates of line
item 1 of Year 1 (of SOR)" as follows-
1. Deployment of Manpower-20% 2. AS-IS- Successful understanding
of IGL business, functions, processes and data systems- 20%
This is to facilitate a
healthy cash flow
Tender Condition Prevails
12 Page no. 16 and 17
Proposed technology must appear in Garnter / Forrester reports for
all of the following solution categories in any of last 2 years reports published by Garnter /
Forrester. 1.) Cloud as a Infrastructure 2.) Data
Warehouse & Data Management 3.) Business Analytics / Advanced Analytics / Business Intelligence
4.) Data Integration
We strongly recommend that instead of providing maximum points to leaders in quadrant / wave. Vendors in visionary and
niche player quadrants also have a strong products and should be
provided maximum points as well as per QCBS. This will encourage
more vendors and OEM's to work as getting 4 different components will
unnecessary increase the cost. Please remove leadership point and only retain presence in the quadrant or wave of Gartner or
Wave respectively.
Refer Corrigend
um #3
13 Page no. 16 and 17
Proposed technology must appear in Garnter / Forrester reports for
all of the following solution categories in any of last 2 years reports published by Garnter /
Forrester. 1.) Cloud as a Infrastructure 2.) Data
Warehouse & Data Management 3.) Business Analytics / Advanced Analytics / Business Intelligence
4.) Data Integration
Also the offered data Warehouse will also have data integration
element and a separate tool is not required, so request is to consider
market leadership of Gartner / Forrester for Data Warehousing part itself. This will encourage
more vendors and OEM's to work as getting 4 different solution categories will unnecessary
increase the cost.
Refer Corrigend
um #3
17
Page no. 78
(Enterpirse Data
Warehouse)
Business content should be available as part of the OEM
solution to achieve faster implementation and maximize
system capability. PLEASE consider this point or award more
technical points to solution provider.
Lot of time and effort is spent on identifying right analytics/ data models and also if the functional
knowledge is available, the optimization required cannot be achieved unless developers know system capabilities well, hence when there is pre built content available from OEM, that will
enable faster ROI and much better data processing
Tender Condition Prevails
18 Annual
Turnover Pg. 91
Annual Turnover data for the last 3 years has been mentioned as 2014,205 and 2016 for Foreign
companies
Can the same be provided for 2017,2016 and 2015?
Tender Condition Prevails
19 Bid
Submission Date
As the clarifications have started coming in now we may need some more time to properly response to the tender. Request to extend the date for bid submission by at least
2 more weeks.
Tender already
extended to 8th
August 2018
Bidder 6
S.NO Heading Clause Query Response Suggestion IGL
Response
2
Solution Analysis,
Architecture, and Design
The Selected Vendor shall be responsible for
setting-up, hosting and maintaining the solution in a SAAS model and
data must be hosted in India.
As per given statement the
hosting parameter is not clear, kindly clarify whether
hosting is to be done on biddders own cloud platform or MEity Empanelled
CSP
Since this is government project and considering its criticlarity and as GOI norms the project
should be hosted at meity empaneled CSP. kindly revise
clause as "The Selected Vendor shall be responsible for setting-up, hosting and
maintaining the solution in a SAAS model in Meity Emapaneled Uptime
Certified Tier III above or TIA 942 Certified Cloud Service provider "and data must be
hosted in India.
Refer Corrigendum
#3
3
Evaluation of bid
point 1.2 page No.6
Proposed technology must
appear in the Gartner/Forester reports for all of
the following solution categories in any of the last 02 years (any of the latest 02)
reports published by
Gartner/Forester : · Cloud
Infrastructure as a service
Kindly consider CSP must be Meity
empanelled as well as STQC certified
All the 4 proposed technologies are
appearing in “Leaders” segment/quadrant/wave 3 proposed technologies
are appearing in “Leaders”
segment/quadrant/wave and 1 proposed
technology is appearing among other
segment/quadrant/wave
In India Meity and STQC are the highest body for Approving CSP
credentials for Government sector and most of the tender
in India Coming with this clause only. Please find below given
URL for your reference http://meity.gov.in/content/gi
-cloud-meghraj
Refer Corrigendum
#3
Bidder 7
S.No.
RFP Reference Page
No.
RFP Clause No. Existing Clause Details Clarification Sought IGL Response
1 Page No.
14
Section I, BEC Criteria, Clause 10, Technical Sl.
No. a
The bidder should have completed project related to General Service
Platform (GSP) / Business Analytical (BA) Platform in Oil &
Gas / Utility Management System (Electricity / Water / Gas
Distribution) in a single order of minimum INR 4.31 crores
The bold part of the clause i.e. experience has been kept limited to Oil
& Gas / Utility/ Management System (Electricity/ Water/ Gas Distribution)
may kindly be removed. As the Business Analytical platform is more or less
generic in nature, and bidders in this space of business are competent to
deliver services, that has been a asked in the RFP.
Tender Condition prevails
2 Page No.
16
Section I, Evaluation of
Bids Sub-clause 1.1
Number of assignments completed with a single contract value greater
than INR 4.31 Crores and assignment period of at-least 1
year for GSP/ BA (Business ANALYTICAL)/similar end-to-end
solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous
source systems such as HES/SCADA/GIS/ ERP/BA tools
among others for business analytics. Assignments in last eight years (from date of submission of
bid) will be considered.
The Point systems worked on slab wise number of projects with the Value for
INR 4.31 Crores and assignment period of at-least 1 year for GSP/ BA (Business
ANALYTICAL)/similar end-to-end solution are extremely difficult to achieve for
most of the services provider, and is not quite competitive. We request you to consider the changing the following:
1. Point system should be considered for similar project in any industry with no value constraint i.e. Rs. 4.31 Crores
should be taken into consideration while slab pricing is worked out. Doesn't give
any level playing field.
Refer Corrigendum #3
3 Page No.
17
Section I, Evaluation of
Bids Sub clause 1.2
The solution should have been implemented Enterprise wide and
integrated with heterogeneous source systems such as
HES/SCADA/GIS/ ERP/BA tools among others for business
analytics. following solution categories in any
of the last 02 years (any of the latest 02) reports published by
Gartner/Forester : · Cloud Infrastructure as a service
· Data warehouse & Data Management Systems
· Business Analytics / Advanced Analytics / Business Intelligence
· Data Integration
The Point system here is very stringent, and seems favorable to only few Service providers only. And, seems worked out by very selected Services Provider only. Kindly change the clause.. This clause
and other 2 clasues above are the showstoppers for most of the service
providers to bid. Kindly consider changes.
Tender Condition prevails
Bidder 8
S No.
Bid Document Page No.
RFP Document Clause/Section Queries IGL
Response
4 Page 14 Clause
10.1.A.3
Credentials of the bidder or its principal or member company/firm /OEM will be
considered Technical BEC criteria, in case the bidder is the authorized OEM partner / System Integrator of the proposed GSP/BA
Platform.
Does the OEM also needs to submit a declaration of Joint responsibility of the
project executions including submission of Performance Bank Guarantee for execution
on the project. If not only Bidders credialts needs to be qualified.
Refer Corrigendum
#3
7 Evaluation of bid point 1.2
page No.6
Proposed technology must appear in the Gartner/Forester reports for all of the
following solution categories in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester : · Cloud
Infrastructure as a service
In India Meity and STQC are the highest body for Approving CSP credentials for
Government sector and most of the tender in India Coming with this clause only. Please find below given URL for your
reference http://meity.gov.in/content/gi-cloud-meghraj
Refer Corrigendum
#3
8 Clause 16 - Payment
terms
The payment terms are back loaded, most of the payment (50% in Y1 & 60% in Y2)) is
realised at deployment.
To manage the cashflow of project we will need at least 70% payment before
deployment/ production
Tender Condition Prevails
12 Clause 10.0 a
3 Qualification based on OEM & consortium
partner credentials
We strongly feel that the qualification of bidders should not be done based on OEM credential and certifications. In all the
other Govt. sector bids the qualification is strictly based on credntials and experience
of lead bidder only.
This is a serious risk to whole tendering process that bidder without having an experience of delivering such projects
getting qualified based on OEM or other consortium members credentials.
Refer Corrigendum
#3
13 Clause 10.0 a
3 & 11 1.1 Description of project for GSP & BA
Based on this description if a lead bidder has even implemented a standalone ERP
integrated with some sub system i.e. SCADA, etc. (as every ERP project has
integration, reporting and some dashboards for analysis as part of scope)
then they can qualify for this requirement.
Is IGL looking for this sort of discrete experience with bidder or are you looking
for explicit Business analytics program where the integration is established at
least ERP and minimum 2 Process control/monitoring systems
(Scada/DCS/PLC/RTU).
Refer Corrigendum
#3
14 Clause 10 Financial f
Blacklisting The number of years are not mentioned in
here i.e. black listing since when?
At the time of bidding,
the firm must not be blacklisted. If the firm has been
blacklisted earlier and
been revoked, it
has to mention the
period in Form no. 10.
17 BEC
Is there a restriction for one OEM - one Bidder, as this point was discussed during
pre-bid meeting.
Refer Corrigendum
#3
18 112 Price Schedule
SOR for Y1, 2 & 3 should have clear breakup for product and services. The
product need to continue with IGL even after this agreement, hence it is advisable to have clear breakup for product supplies
It‟s a SAAS (Service as a
software) model
and services.
Bidder 9
Serial No.
RFP Page No.
Requirements as per tender Clarification sought IGL Response
RFP Section Sub-Section Content in the RFP
3 32 INSTRUCTIONS
TO BIDDERS (ITB)
31.3 (xx)
Any other condition specifically mentioned
in the tender documents elsewhere
that non-compliance of the clause lead to
rejection of the bid
Please help on a compliance matrix for the Tender.
Vendor to provide compliance against relevant
Forms
6 14 INVITATION
FOR BIDS (IFB)
10.0 Bidder Evaluation
Criteria
In case bidder is authorized OEM Partner
/ System Integrator then bidder shall obtain certificate/undertaking
from the respective OEM to ensure back to back service support for period of ten (10) years and OEM should give confirmation to provide all necessary
support to the authorized agency.
Requesting you to consider and allow the same for a period for 3 years as that is the term of
the project. Since it is a SAAS project -we
request to allow for provision of upgrade to the latest service or offer an upgrade to the version of the Originally Ordered Cloud
Service or designate a Successor Cloud Service.
Request to please allow the Cloud provider to provide an upgrade or Successor Cloud
Service during the duration of the GSP/BA Contract.
Tender Condition prevails
21 76/77 Scope of Work
Section 2.3 System
Administration Tools
The Service provider will ensure OEM
participation in project for following
operational aspects of the solution
The Bidder is responsible for the solution and SLA. Why does IGL want OEM to participate in
the Bid.
Refer Corrigendum #3
Bidder 10
# Page Section Details Pre-Bid Queries IGL Response
1 20 12.1
Purchaser (IGL) reserves the right to increase or decrease the scope of work of bidders before or after
award of work
Will the change in scope result in revaluation of commercials / price?
Read along with section 14.0
Tender Condition Prevails
Bidder 11
Srl no.
Section reference
Sub-Section
Page No.
Subject Clarification IGL Response
7
10.0 BIDDER EVALUATION
CRITERIA (BEC)
A.2 14 BIDDER
EVALUATION CRITERIA (BEC)
We Propose to make following amendment to the clause:
In case bidder is authorized OEM Partner / System Integrator then bidder shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of 10 3 years and OEM should give confirmation to
provide all necessary support to the authorized agency
Tender Condition prevails
A.2 14 BIDDER
EVALUATION CRITERIA (BEC)
We Propose to make following amendment to the clause:
Work order with detailed break-up of activities / client completion certificate / statement of work. In case where the bidder cites the reasons of Non-Disclosure Agreement (NDA) for
its inability to submit necessary documents in support of meeting the criteria, a certificate, in original, certifying all the
required information, issued by CEO / CFO / Company Secretary of the company along with a declaration that the bidding company is not in a position to submit the required
documents owing to the NDA with an endorsement by chartered accountant / statutory auditor.
Tender Condition prevails
8 11.0
EVALUATION OF BIDS
1.1 16 EVALUATION OF
BIDS
We request to amend this criteria and provide maximum marks for 10 5 or more assignments
GSP/BA project/similar solution experience in the Oil and Gas
or utility sector (CGD/Electricity/Water) Globally
Tender Condition prevails
9 11.0
EVALUATION OF BIDS
1.1 16 EVALUATION OF
BIDS
We understand that phase completed projects ( Large turnkey SI projects under implementation in multiple phases) that are
meeting the project requirements shall be considered for evaluation. Please confirm.
The completed phase project scope should be as per this
RFP.
11 Form F-14 NA 104 Form F-14
We request you to amend the clause as below
FORMAT FOR CERTIFICATE FROM CFO/ Company Secretary STATUTORY AUDITOR FOR DETAILS OF SIMILAR GOODS/ WORK/
Tender Condition prevails
SERVICES SUPPLIED/ DONE DURING PAST 5 8 YEARS
12 Form F-14 NA 104 Form F-14
We request you to amend the clause as below
Copies of letter of awards/order/ Undertaking certificate from Company Secretary or CFO/ work orders or completion
certificate / phase completion certificate (in case of works/services) or IRN/Proof of delivery (in case of supplies, if
applicable) to be enclosed.
Refer Corrigendum #3
13 29.0
Limitation of Liability
29.1 50 29.0 Limitation
of Liability
We request you to amend the clause as below
Except in cases of wilful negligence or wilful misconduct, and in the case of infringement, the Supplier shall not be liable to the Purchaser, whether in contract, tort, or otherwise, for any
indirect or consequential loss or damage, loss of use, loss of production, or loss of profits provided that this exclusion shall
not apply to any obligation of the Supplier to pay Price Reduction to the Purchaser and the aggregate liability of the
Supplier to the Purchaser, whether under the Contract, in tort or otherwise, shall not exceed the twelve months fees paid to
the GSP/BA immediately preceding the date such liability arose pursuant to the work order that gives rise to such
liability, provided that this limitation shall not apply to the cost of repairing or replacing defective equipment.
Tender Condition prevails
14
27.0 OWNER MAY
DETERMINE/TERMINATE CONTRACT:
27.1 49
27.0 OWNER MAY
DETERMINE/TERMINATE
CONTRACT
We request you to amend the clause as below
OWNER shall, at any time, be entitled to determine and terminate the CONTRACT for any cause whatsoever. A notice in
writing from the OWNER to the CONTRACTOR shall be issued giving 90 (Ninety) days' time for such determination including
the reason thereof.
Tender Condition prevails
15 16.0 TERMS
OF PAYMENTS
Table A 64 16.0 TERMS OF
PAYMENTS
We request you to amend the clause as below
§ Deployment of Manpower – 15% § AS-IS- Successful understanding of IGL business, functions,
processes and data systems – 20% § KPI-Successfully defining KPIs, matrix, data/system modules
Tender Condition prevails
and reports – 20% § PROTOTYPE/DEVELOPMENT- 25% § DEPLOYMENT/PRODUCTION -20%
16 16.0 TERMS
OF PAYMENTS
Table B 65 16.0 TERMS OF
PAYMENTS
We request you to amend the clause as below
§ AS-IS- Successful understanding of functions, process and data systems– 25%
§ KPI-Successfully defining KPIs, matrix, data/system modules and reports– 20%
§ PROTOTYPE/DEVELOPMENT – 35% § DEPLOYMENT/PRODUCTION– 20%
Tender Condition prevails
17 General General General
General We propose to add mutual Non-Solicitation Clause in the contract. Kindly confirm
Tender Condition prevails
18 General General General
General
We Propose to add following clause -
Pre existing IP and third party IP
All intellectual property rights existing prior to the commencement of the services or developed independent of
this Agreement shall continue to belong to the party that owned such rights, including without limitation, computer programs, tools, processes, utilities, methodologies, any proprietary products or components thereof used in the
provision of the Services or development of deliverables and all modifications, enhancements or customizations or derivatives
thereof, whether or not made during the performance of services hereunder. All the third party materials shall be
governed by the terms of the respective third party end user license agreement (EULA).
Tender Condition prevails
Bidder 12
SL #.
RFP Volume, Section
RFP page no
Content in the RFP
Clarification sought IGL
Response
1
11.0 EVALUATI
ON OF BIDS
16
GSP/BA project/similar solution experience in the Oil and Gas or utility sector (CGD/Electricity/Water) Globally Number of assignments completed with a single contract value greater than INR 4.31 Crores and assignment period of at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered. 10 Marks - 10 or more assignments 8 Marks - Greater than equal to 8 but less than 10 assignments 6 Marks - Greater than equal to 6 but less than 8 assignments 4 Marks - Greater than equal to 4 but less than 6 assignments 2 Marks - Greater than equal to 2 but less than 4 assignments
Request to kindly modify the clause as follows: GSP/BA project/similar solution experience in the Oil and Gas or utility sector (CGD/Electricity/Water) or Government/PSU sector Globally Number of assignments completed/Ongoing with a single contract value greater than INR 4.31 Crores and assignment period of at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered. 10 Marks - 10 or more assignments 8 Marks - Greater than equal to 8 but less than 10 assignments 6 Marks - Greater than equal to 6 but less than 8 assignments 4 Marks - Greater than equal to 4 but less than 6 assignments 2 Marks - Greater than equal to 2 but less than 4 assignments or Number of assignments completed with a single contract value greater than INR 4.31 Crores INR
Refer Corrigendu
m #3
8+ Crores and assignment period of at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution. The solution should have been implemented Enterprise wide and integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered. 10 Marks - 10 3 or more assignments 8 6 Marks - Greater than equal to 8 but less than 10 assignments 2 assignments 6 2 Marks - Greater than equal to 6 but less than 8 assignments 1 assignment 4 Marks - Greater than equal to 4 but less than 6 assignments 2 Marks - Greater than equal to 2 but less than 4 assignments
2
11.0 EVALUATI
ON OF BIDS
17
Team Leader/ Project Manager: Total experience of minimum 18 Years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3
Request to kindly modify the clause as follows: Team Leader/ Project Manager: Total experience of minimum 18 Years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less
Refer Corrigendu
m #3
assignments than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments
3
11.0 EVALUATI
ON OF BIDS
17, 18
Sector Specialist Total experience of minimum 15 Years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments
Request to kindly modify the clause as follows: Sector Specialist Total experience of minimum 15 Years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments
Refer Corrigendu
m #3
4
11.0 EVALUATI
ON OF BIDS
18
Specialist Consultant (GSP/BA experience) Total experience of minimum 12 years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments
Request to kindly modify the clause as follows: Specialist Consultant (GSP/BA experience) Total experience of minimum 12 years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments
Refer Corrigendu
m #3
5
11.0 EVALUATI
ON OF BIDS
18
IT & Data Management Lead Total experience of minimum 15 years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments
Request to kindly modify the clause as follows: IT & Data Management Lead Total experience of minimum 15 years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments
Refer Corrigendu
m #3
6
11.0 EVALUATI
ON OF BIDS
19
Analytics expert (advanced and predictive analytics) Total experience of minimum 18 years 7 Marks - 5 or more assignments 4 Marks - Greater than equal to 3 but less than 5 assignments 1 Marks - Greater than equal to 1 but less than 3 assignments
Request to kindly modify the clause as follows: Analytics expert (advanced and predictive analytics) Total experience of minimum 18 years 7 Marks - 5 or more assignments 4 7 Marks - Greater than equal to 3 but less than 5 assignments 1 4 Marks - Greater than equal to 1 but less than 3 assignments
Refer Corrigendu
m #3
Bidder 13
Sl No.
Pg No. Section Clause
No. Description Query/ Amendments
IGL Response
1 14 Section I - Invitation for Bids
10 (a)
The bidder should have completed project related to General Service Platform (GSP) / Business Analytical (BA) Platform in Oil &
Gas / Utility Management System (Electricity / Water / Gas Distribution) in a single order of minimum INR 4.31 crores /
USD 6,62,700 / EURO 5,39,100 during preceding 05 years from the date of bid
submission
The bidder should have completed project related to General Service Platform (GSP) / Business Analytical (BA) Platform/ ERP having Business Analytics Module in Oil & Gas / Utility Management System (Electricity
/ Water / Gas Distribution) in a single order of minimum INR 4.31 crores / USD 6,62,700 / EURO
5,39,100 during preceding 05 years from the date of bid submission
OEM Back-to-Back Projects should be considered
Tender Condition Prevails
2 14 Section I - Invitation for Bids
11 (1.1)
Number of assignments completed with a single contract value greater than INR 4.31 Crores and assignment period of
at-least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution.
The solution should have been implemented Enterprise wide and
integrated with heterogeneous source systems such as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years (from date of submission of bid) will be considered.
Number of assignments completed with a single contract value having assignment period of at-
least 1 year for GSP/ BA (Business ANALYTICAL)/similar end-to-end solution/ ERP having Business Analytics Module. The solution
should have been implemented Enterprise wide and integrated with heterogeneous source systems such
as HES/SCADA/GIS/ ERP/BA tools among others for business analytics. Assignments in last eight years
(from date of submission of bid) will be considered. OEM Back-to-Back Projects should be considered
Tender Condition Prevails
8
6. General – a. How critical is the experience of implementing similar platform / solution in Oil & Natural gas or
Utility sector to qualify the vendor / supplier?
Tender Condition Prevails
Refer BEC & QCBS
Bidder 14
Sr. No.
Section Pg. No. Reference Clause Comments IGL Response
2 Bid Evaluation
Criteria Page No. 14 Technical, point b)
Bidder should be CMMI level 5 and shall have ISO 27001.
Tender Condition Prevails
3 Bid Evaluation
Criteria Page No. 15 Technical, point c)
The OEM product Proposed should have least 3 off-the-shelf integrators for integrating with 3rd Party systems like HES/SCADA/GIS/ ERP/BI Tools
Refer Corrigendum # 3
4 Bid Evaluation
Criteria Page No. 14 Financial, point a)
Turnover should be at least INR 300 crores
Tender Condition Prevails
5 Bid Evaluation
Criteria
10.0 Bid Evaluation
Criteria (BEC) - Page No. 14
Financial, point c) Working capital should not be less than INR 10 crores and net worth not less than INR 300 crores
Tender Condition Prevails
6 Evaluation of
Bids Page No. 16
Weightage of technical & financial
It should be 75:25 (Technical: Financial)
Tender Condition Prevails
7 Evaluation of
Bids Page No. 16
GSP/BA project/similar solution experieince in
the Oil and Gas or utility sector
(CGD/Electricty/Water) globally
Single contract value greater than INR 4.31 and assignment period of at least 1 year - 10 for full marks. Single contract value greater than INR 8.62 and assignment period of at least 1 year - 5 for full marks. OR TWO Projects of contract value greater than INR 21.55 and assignment period of at least 5 year - for full marks.
Refer Corrigendum # 3
8 Evaluation of
Bids Page No. 17
Ability and competency of the technology
Add another solution category to existing four categories for data historian& Data integration in Gartner magic quadrant
Refer Corrigendum # 3
9 Evaluation of
Bids Page No. 19
Presentation by the bidder:
Methodology/Work plan/Understanding of
scope of work
Presentation by the bidder: "Methodology/Work plan/Understanding of scope of work/Technical fittment" Split section 3.2: Understanding of scope of work, deliverables & business context and divide 10 marks into two. "Add 3.3: Ability of the proposed solution to handle enterprise IT and OT data" - 5 marks
Refer Corrigendum # 3
10 Evaluation of
Bids Page No. 20
Presentation by the bidder:
Methodology/Work plan/Understanding of
scope of work, Section 3.5
Demo of related dashboard/metrics/BA using application platform/software consisting of both IT & OT data
Refer Corrigendum # 3
TECHNICAL
Bidder 1
Serial No.
RFP Page No.
Requirements as per tender Clarification sought IGL Response
RFP Section Sub-Section Content in the RFP
1 74 Technological Requirements
2.3 Architecture methodology
The GSP Platform should be based on an engineered system to
be able to provide highest available architecture with the
database working in active-active configuration.
Requesting to elaborate what active-active means in this case?
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
2 74 SECTION VII TECHNICAL
COMPLIANCE
2.3 Architecture methodology
The GSP Platform should be based on an engineered system to
be able to provide highest available architecture with the
database working in active-active configuration.
Can you please provide some details on what is meant by
engineered system?
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
3 32
INSTRUCTIO NS TO
BIDDERS (ITB)
31.3 (xx)
Any other condition specifically mentioned in the tender
documents elsewhere that noncompliance of the clause lead
to rejection of the bid
For ease of compliance tracking, it would be better if you provide a compliance matrix template that
should be filled up?
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
5 69 Scope of
Work
1.0 IGL Business Processes
and Data volume
/ frequency
table:
*Illustrative Total data volume (As of Now): 15 TB to 25 TB
(approximately) Expected data volume growth rate per year: 25
% to 35 % (approximately)
To ensure that there is no Underperformance in the system,
Can you please suggest the minimum sizing that should be
used for the building the solution - Should it be on the minimum
(15TB) or the maximum value(25 TB) of the range that you have
provided?
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
6 14 INVITATION FOR BIDS
(IFB)
10.0 Bidder Evaluation
Criteria
In case bidder is authorized OEM Partner / System Integrator then
bidder shall obtain certificate/undertaking from the respective OEM to ensure back to back service support for period of
ten (10) years and OEM should give confirmation to provide all
necessary support to the authorized agency.
Requesting you to consider and allow the same for a period for 3 years as that is the term of the
project. Since it is a SAAS project -we request to allow for provision of upgrade to the latest service or offer an upgrade to the version of
the Originally Ordered Cloud Service or designate a Successor Cloud Service. Request to please
allow the Cloud provider to provide an upgrade or Successor Cloud Service during the duration
of the GSP/BA Contract.
Refer Corrigendum #3
7 69 Scope of
Work Section 5
Interface type for GPS System for LCV Tracking is Excel / PDF
Can all the information be made available in Excel rather than
PDF? Tender conditions prevail.
8 70 Scope of
Work Section 5
These data refresh times/rates and report generation times will be finalised at the time of AS IS study, which will be carried out
by implementation agency.
Is there any possibility of real-time data (CDC) to be extracted from any RDBMS source? If CDC
needed, please describe the source system (DB, OS) and what
will be the daily volume?
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
9 77 Scope of
Work Section 5
2.4 GSP / BA Functionality - Data Processing and Data Quality. This layer will enable to perform data
processing tasks such as data validation, data transformation,
data standardization and data enrichment, data quality
etc. on the incoming data.
What is the approximate count of entity records to be processed for
Data Quality? What will be the approximate count of daily entity
records processed for Data Quality?
Data volume and frequency have already been provided. Further
details will only be provided to Selected
bidder at the time of As-Is study.
10 77 Scope of
Work Section 5
2.4 GSP / BA Functionality - Data Processing and Data Quality. This layer will enable to perform data
processing tasks such as data validation, data transformation,
data standardization and data enrichment, data quality
Will Data Quality be required only in batch mode or also real-time?
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
etc. on the incoming data.
11 69 Scope of
Work
1.0 IGL Business Processes
and Data volume
/ frequency
table:
IGL Business Process Data Volume/ Frequency
Table Total Data Volume (as of now)15 to 25 TB
Please clarify how many years of data does this volume refers to ? And how much of this has to be brought to GSP/ BA platform.
15TB -25TB, 25%-35 % is a wide range request you to please
confirm if the higher side of this range should be considered for
the sizing? Request for following information for the sizing of GSP/
BA platform: No. of reporting and dashboard
users. No. of Analytics users No . of
users for any other purpose such as adhoc queries concurrency of the users Initial Data volume (for ELT/ETL) to be loaded in to BA platform Daily Data volume (for ELT/ETL) to be loaded in to BA platform Time window for daily
ELT/ETL YoY growth of user base.
1. Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution. 2. Refer Corrigendum #3
12 73 Scope of
Work 2
Functional Requirements, Architecture & Methodology
Please confirm whether it is mandatory to comply to each of the requirements and clauses of
section 2.0?
Tender conditions prevail.
13 74
Technologic al
Requiremen ts
2.1 GSP/ BA solution should be
compatible with SAP BW/4 HANA.
Does the phrase "compatible with SAP BW/4 HANA" refer to the ability of GSP/ BA system to
ingest data from SAP 4 HANA as a source system. Please confirm.
IGL seeks this functionality is respect to future
implementation of SAP BW/4 HANA.
14 75
Architecture /
Methodolog y of GSP /
BA Platform
2.3 Security
Should provide a single sign on (SSO) solution to
log on to all services of GSP/BA Platform.
Is it right to assume that SSO will be required for all the GSP/BA
Modules.
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
15 69 Scope of
Work 1
IGL Mobile Application (Meter reading apps, Field Mobility Apps,
Domestic Consumer Apps)
What is the interface for Mobile Applications
Bidder shall refer tender documents for IGL's
functional / technical requirements & Vendor is expected to Provide its
best solution.
16 74 Scope of Work
2.3 Should offer development and test environments in addition to the production environment
What should be the capacity of the test environment ?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
17 74 Scope of Work
2.1 GSP/BA solution should be compatible with SAP BW/4 HANA.
What is the context of using SAP BW here. Please clarify.
IGL seeks this functionality is respect to future implementation of SAP BW/4 HANA.
18 77 Scope of Work
2.4 GSP / BA Functionality
ETL/ELT (Extract, Transform & Load) / (Extract, Load & Transform): It is required that for data movement and transformation, ETL/ELT solution be used.
Is it crucial for the data integration tool to facilitate fastest data movement using least network hops?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
19 73 Scope of Work
Section 2.1 The proposed cloud solution must have the capability to transfer/shift,….from GSP/BA Providers Data Centre, As-Is, into dedicated private cloud in future, if so desired by IGL.
Please advise what will the process for this look like. How will IGL communicate this and time frame for shifting.
During the period of the contract, there will be no additional cost to IGL. At the end of the contract period, Bidder needs to provide a cost as per ammended SOR (Refer Corrigendum# 3), but the cost will not be used for evaluation process.
20 73 Scope of Work
Section 2.1 The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document.
Please advise user base for sizing - the number of users. Also what does unlimited mean. This is a SAAS based solution - so there cannot be unlimited users
Refer Corrigendum# 3
Bidder 2
Page
Clause Numbe
r
Clause Heading
Clause Query IGL Response
16 1.2 Ability and
competency of Technology
Proposed technology must appear in the Gartner/Forester reports for all of the following solution categories in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester: - Cloud Infrastructure as a service - Data warehouse & Data Management Systems - Business Analytics / Advanced Analytics / Business Intelligence - Data Integration
Since the solution offering will be developed in a SaaS model on Cloud, Data Integration platform will also be on Cloud. So for Data Integration will Gartner's iPaaS (Integration Platform as a Service) magic quadrant report be accepted for QCBS point 1.2 "Ability and Competency of Technology"? Definition of Integration Platform as a Service (iPaaS) as per Gartner - it is a suite of cloud services enabling development, execution and governance of integration flows connecting any combination of on premises and cloud-based processes, services, applications and data within individual or across multiple organizations (https://www.gartner.com/it-glossary/information-platform-as-a-service-ipaas/)
Refer Corrigendum #3
16 1.2 Ability and
competency of Technology
Proposed technology must appear in the Gartner/Forester reports for all of the following solution categories in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester: - Cloud Infrastructure as a service - Data warehouse & Data Management Systems - Business Analytics / Advanced Analytics / Business Intelligence - Data Integration
Will IGL use their Gartner/Forrester subscription to verify and evaluate Bidder's proposed technology solution or does the Bidder have to submit Gartner/Forrester reports for QCBS evaluation?
Bidder to submit the reports. IGL will verify
if needed.
63 / 64
15.2 / 15.3
Other special terms of contract
The solution should have the capability to lift and shift without configuration the entire system from hosted data Centre to IGL as an option to IGL At the time of contract closure of the GSP/BA service provider, the entire technology, including dedicated cloud infrastructure, application layer, application logic, ETL/ELT, Business analytics layer, algorithms, KPI's and reports including all the underlying software technology, should be movable from GSP/BA Providers Data Centre As-Is, to IGL's Dedicated private cloud / Data Centre as per additional cost quoted in SOR
Does IGL plan to transfer GSP / BA solution from Cloud to On-Premise after 3 years?
Refer Corrigendum #3
64 15.5 Other special
terms of contract
The technologies selected by the bidder must be limited to those OEM‟s, which have appeared in any of the last 02 years (any of the latest 02) reports published by Gartner/Forester in the under-listed area: - Cloud Infrastructure as a service - Data warehouse & Data Management Systems - Business Analytics / Advanced Analytics / Business Intelligence platform - Data Integration
Page 64, clause 15.5 states that the technology must be limited to last two years Gartner / Forrester report. Leading OEMs in Gartner / Forrester reports for "Cloud Infrastructure as a Service" offer secure public Cloud. Can the bidder choose leading OEM's Public Cloud Infrastructure for GSP/BA solution? In the public cloud infrastructure all virtual resources, used by GSP/BA, will be dedicated to IGL and not shared with any other parties. The public cloud infrastructure will comply with all Security standards mentioned in the bid document, comply with MeitY guidelines, and will PASS STQC audit. Most government organizations worldwide are also using leading Public Clouds for their highest security standards. The industry is using Public Cloud for Advanced Analytics especially because of elastic computing resources - scalability is easy (at the click of button) and quite economical (pay-as-you-go model)
Refer Corrigendum# 3
69 1
IGL Business Processes and Data volume /
frequency table
Total data volume (As of Now): 15 TB to 25 TB (approximately) Expected data volume growth rate per year: 25 % to 35 % (approximately)
Is this data volume combined storage VOLUME of all IT applications used by IGL? Please provide details of your existing Data Centre - whether on premise or cloud configuration, and location of Data Centre along with Disaster Recovery site details
Combined data for all exisiting applications Exisiting Data Centre:
On prime (IGL Bhawan)
DR: Pune (IBM)
70 2.2.1
Year-wise scope of
implementation
- What data from IGL's Document Management System needs to be integrated with GSP/BA? Is it only metadata or the documents are to be stored on GSP / BA? Is Document Presentment (DP) by Open Text IGL's Document Management System?
Bidder shall refer tender documents for
IGL's functional / technical
requirements & Vendor is expected to
Provide its best solution.
Detailed information shall be provided at the time of AS-IS-
STUDY
70 2.2.1
Year-wise scope of
implementation
- Where is payment gateway data maintained? Is there any database hosting these details? 3rd party is maintaing
it, alongwith bank
72 1.3 Common Data
Format
To implement GSP/ BA Platform, It is required to finalize a common data format by which all the required systems will provide their necessary information in a same format which can be further used as an input for GSP/ BA Platform to display the information in the display board
Is Common Data Format (CDF) only for IGL's manual processes and external vendor applications that will need to send data to GSP/BA for integration? Or will every IGL source application / system / process provide data to GSP / BA in Common Data Format?
Bidder shall refer tender documents for
IGL's functional / technical
requirements & Vendor is expected to
Provide its best solution.
73 2.1
Key Functional requirements for GSP/ BA
Platform
Compatible with devices such as scanner, printer and Wi-Fi projectors, video wall etc.
Can the requirement be elaborated to understand the outcome of this compatibility? Tender Conditions
Prevail
73 2.1
Key Functional requirements for GSP/ BA
Platform
Inbuilt document management feature and should support various extensions such as .doc, .docx, .pdf, .xls, xlsx, .txt, .rtf, .bmp, .jpeg, .jpg, .png, etc
Can the requirement be elaborated to understand how this feature will be utilized by IGL?
Bidder shall refer tender documents for
IGL's functional / technical
requirements & Vendor is expected to
Provide its best solution.
73 2.1
Key Functional requirements for GSP/ BA
Platform
GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated to only IGL's GSP/BA application and the underlying GSP/BA technology layer and resources should not be shared with any other customer of the Service provider during the time of contract to avoid security breaches, IP related infringement issues, reduction in performance arising out of competing resource demand from any non IGL GSP/BA application etc.
Is IGL restricting Bidders to use Private cloud? Resources can be Physically dedicated only in Private Cloud option. In Public Cloud all virtual resources, used by GSP/BA, will be dedicated to IGL and not shared with any other parties. The public cloud infrastructure will comply with all Security standards mentioned in the bid document, comply with MeitY guidelines, and will PASS STQC audit. Private Cloud set-up will be no different than hosting the Infrastructure on IGL premise, except that the Bidder will maintaining and operating the infrastructure instead of IGL (outsourced/managed service). If IGL will restrict Bidders to Private cloud the true advantage of Public Cloud, in SaaS model, cannot be leveraged
Refer Corrigendum# 3
73 2.1
Key Functional requirements for GSP/ BA
Platform
Scalable up to the extent to cater the IGL's 5 years future requirements in terms of horizontal and vertical growth (Including acquisitions, new geographical areas)
What are IGL's 5 years future requirements for GSP / BA? 3 Years vision can be noted from the tender's scope-of-work
Bidder shall refer tender documents for
IGL's functional / technical
requirements & Vendor is expected to
Provide its best solution.
74 2.1
Key Functional requirements for GSP/ BA
Platform
The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document
How many IGL users will consume data from GSP/BA? Will reports / dashboards be the only interface of GSP / BA to IGL users? Refer Corrigendum#
3
77 2.4
GSP / BA Functionality
(Data Acquisition and
Integration)
Mapping of the modules from SAP to GSP including identification of the source header will be responsibility of the Bidder. IGL will only provide the interface, but bidder will ensure necessary functional / technical consultants to understand the source data in SAP and map it to the dimensions and measures in GSP layer
Will access to IGL's ERP (SAP) require licensing and will IGL provide the required licensing for GSP/BA platform to access? Bidder shall refer
tender documents for IGL's functional /
technical requirements &
Vendor is expected to Provide its best
solution.
77 2.4
GSP / BA Functionality
(Data Processing and
Quality)
For every data captured from the source system, there shall ideally be data quality processing against preset rules or through outlier analysis, and if found to be discrepant, shall be flagged before being put into the data warehouse
Will IGL work with the Consultant (Bidder) to define Data Quality rules? Given Data Quality rules have to be defined as per IGL's Enterprise Architecture standards
This will be part of Requirement
gathering/specification document specifying
system &functional requirements and
bidder will be using the knowldge and expereince of the
industry consultants who have worked in
similar industry.
77 2.4
GSP / BA Functionality
(Data Processing and
Quality)
The Platform should be able to ingest different types of data (structured and unstructured data) from different types of sources
What are the sources of unstructured data? The capability is required more from a
future proof perspective and will be part of the As-Is Study (Ex: Social
Media, Documents, Mails, etc)
84 8 Go-Live and Deployment
The selected vendor will have to shift/migrate the application from Development/Pre-production hosted environment to a fully scaled up Production/Go Live
Is IGL restricting Bidders to use Private cloud? This is conflicting with Page 64, Clause 15.5 "use technology listed in Gartner / Forrester reports for "Cloud Infrastructure as a Service". Leading OEMs, in Gartner / Forrester report for "Cloud Infrastructure as a Service", offer secure Public Cloud. Public Clouds have robust Load
Refer Corrigendum# 3
environment, As-Is, on a dedicated private cloud infrastructure for IGL in India
Balancing, Failover, and Disaster Recovery architecture
- - -
- Since IGL is participating to acquire new GA s. Will the GSP include only current Geographical Areas (GA s) or will it be expanded into the new GA s (Karnal, Rewadi)
Bidder shall refer tender documents for
IGL's functional / technical
requirements & Vendor is expected to
Provide its best solution.
24 24 GSP / BA
delivery team
IGL expects the bidder to have at the minimum the following key roles during year 1 and year 2 for GSP / BA implementation. Minimum Onsite deployment %age is mentioned as under: 1. Project Lead (50 %) 2. Sector Specialist (50 %) 3. Specialist Consultant (80 %) 4. Analytics Expert (40 %) 5. IT &Data Management Lead (80 %) 6. Project Team Member (100 %)(Min. 4 members of different profile) (Ex: ETL developer, BI developer, Business Analyst & Cloud Platform Admin)
It will be difficult for Bidder to spend this large percent of time on IGL's premise, since these profiles will require coordination with the larger GSP/BA project team, Infrastructure and admin teams, and Subject Matter Experts. Can IGL reduce the onsite presence percentage of these roles to allow the Bidder to operate on the milestones or outcomes defined by IGL? Bidder's team will be available for IGL onsite as and when necessary - for Requirements Gathering, Source System Analysis, Steering Committee meetings, weekly status meetings, daily meetings, Change Management, Training etcetera
Refer Corrigendum #3
76 / 78
2.3 / 2.4
Architecture Methodology (Security) /
GSP BA Functionality (Reports and Dashboards)
GSP database should restrict the access to transactional data to high privilege users IGL would like to enable the senior officials and other specific user groups with the facility of dashboard to provide snapshots of business and key parameters to be monitored
Please share the Org structure for PNG and CNG to understand the dashboard roles and to determine the requirement for data by roles
This will be done as part of As-Is
requirements, as per tender document.
84 9 Post go-live Provide availability on-site / Does IGL require coverage for GSP / BA on holidays, non- Tender Conditions
maintenance (Under
Operations & Maintenance
support period)
telephonic for 24*365 (i.e. round the calendar year)
working days, and post IGL's business/operational hours also?
Prevail
77 2.4
GSP / BA Functionality
(Data Acquisition and
Integration)
Mapping of the modules from SAP to GSP including identification of the source header will be responsibility of the Bidder. IGL will only provide the interface, but bidder will ensure necessary functional / technical consultants to understand the source data in SAP and map it to the dimensions and measures in GSP layer
What will be the involvement of IGL, during project delivery, in helping the Consultant (Bidder) understand IGL's business processes, functions, and source systems? In-spite of the Bidder bringing their own SAP Functional and Technical Expert, there might be questions requiring IGL IT to clarify. Is IGL planning to offer this assistance/guidance?
Bidder shall refer tender documents for
IGL's functional / technical
requirements & Vendor is expected to
Provide its best solution.
- - - -
What are the legacy applications in IGL's Enterprise Architecture as-on-date?
Bidder shall refer tender documents for
IGL's functional / technical
requirements & Vendor is expected to
Provide its best solution.
Bidder 3
S.No.
RFP Document Reference(s) (Section &
Page Number(s))
Content of RFP requiring Clarification(s)
Points of clarification IGL Response
4 Section V - 1.2
How many data sources to be considered for each level of complexity?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
5 Section V - 1.2
We understand that you are looking to process structured, unstructured, time-series etc. Please confirm
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
6 Section V - 1.2
Please provide the volume of different types of data.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
7 Section V - 1.2
Will there be real time data streaming in the overall landscape?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
8 Section V - 1.2
Data analytics is also to be performed as a part of implementation? If yes any business use cases which is done under same?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
9 Section V - 1.2
How many users will be accessing the reports?
Refer Corrigendum# 3
10 Section V - 1.2
Security features required at report level? i.e. role based access, fine grain access control etc.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
11 Section V - 1.2
How many report or dashboards to be built?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is
expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
12
Please provide the total number of KPIs in each application and yearwise.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
13 Section V - 1.2
What type of reports to be build i.e. real time reports, operational reports, canned reports etc.?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
14 Section V - 1.2
Will mobile devices will be used by users to access the reports?
Yes
15 Section V - 1.2
What is the form of the current data?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
16 Section V - 1.2
How are current analytics positioned?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
17 Section V - 1.2
Do you have any BI/DW groups exist in your ORGANIZATION as a whole?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
18 Section V - 1.2
To what degree has your group integrated UNSTRUCTURED DATA (i.e., text or documents) in the BI/DW environment?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is
study.
19 Section V - 1.2
How big is your source system?( In GB/TB)
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
20 Section V - 1.2
Please help with the number of applications for which the Big data solution needs to be developed
Details will be provided to selsected vendor in As-is-Study
21 Section V - 1.2
Please help us with the analytics scope to be developed
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
22 Section V - 1.2
Going with the incremental approach what division or function area to start with?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
23 Section V - 1.2
Is there a Bigdata setup of Hadoop in place? If no then please provide the current set up of the hadoop system to be reused.
No, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
24 Section V - 1.2
What data science use cases are planned to be implemented in the first year?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
25 Section V - 1.2
Is the expectation to provide the methodology/approach for a data science use case or Does the scope include implementing the data science use case as well?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
26 Page No : 70,
Section V, Clause 2.2.1
Year wise scope of implementation (year 1
and year 2)
All sources mentioned in the list must provide APIs for data extraction
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
27 Page No : 73,
Section V, Clause 2.1
Inbuilt email features and message alerts.
Our understandig here is for the tool to have capability to interface with email and messaging gateways for sending alerts. Kindly confirm.
Yes, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
28 Page No : 74, The solution should allow Unlimited users and concurrent Refer Corrigendum# 3
Section V, Clause 2.1
both unlimited users and concurrent sessions to
access and use the overall application for
user base specified in the bid document
sessions is not possible from infrastructure point of view. Does this requirement means unlimited users software license?
29 Page No : 74,
Section V, Clause 2.3
The solution should allow both unlimited users and concurrent sessions to
access and use the overall application for
user base specified in the bid document
What should be capacity of the test and development invironments? (like 10% or 20% of Production) Whether these environments are also expected to have HA capability?
Yes, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
30 Page No : 74,
Section V, Clause 2.3
For a future proof perspective GSP data Platform should have built-in DR solution
capabilities
"Build-in DR capability" is not clear. Kindly share business use-case for understanding.
IGL expects bidder to provide DR capability as an integrated part of the complete solution.
31
Page No : 77, Section V,
Clause 2.4 a) & b)
Data Acquisition and Integration
Data Processing and Data Quality
Both sections a) & b) seems to cover common data quality functions and scope. Is there specific reason for keeping DQ in two separate sections? Or both a) & b) should be read as one consolidate data quality requirement?
As per tender conditions.
32 Page No : 78,
Section V, Clause 2.4 c)
Enterprise Data Warehouse
For high performance the data Platform should
support dual (both) row and column format in-memory transactional
processing.
Does the DBMS need to keep in "EITHER" row or columinar format? Or should have capbility to keep same data in "BOTH" row and columinar format?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
33 Page No : 78,
Section V, Clause 2.4 d)
Alerts need to be generated by the BA system based on the
business requirements and the thresholds to be
BI tool is expected provide integration with email/messaging gateway for alerting. Kindly confirm.
Yes, Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
defined.
34 Page No : 79,
Section V, Clause 2.4 e)
Can backfill calculation results to represent new or adjusted calculation
routines
Writeback functionality is expected for all kinds of reports? Or its limited to planning/budgeting?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
35 Page No : 79,
Section V, Clause 2.4 e)
Download data from the system easily for offline
analysis
its understood that data download is expected in CSV/XLS format. Kindly confirm.
Yes, but not limited to.
36
Page no. 72, Forthcoming
Processes Table, Item nos. 2 and 3
Smart Device integration and RFID Tagging of
spares
For Smart Device integration and RFID Tagging of spares, would you be looking for an IoT capability also, along with other Cloud services?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
37
Page no. 72, Forthcoming
Processes Table, Item nos. 2 and 3
Smart Device integration and RFID Tagging of
spares
How is the data captured? Are there any sensors that send data at regular intervals using IoT gateways?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
38 Page No : 17 Cloud Infrastructure as a
service What Cloud is preferred? On-premise/ Private or Public?
Refer Corrigendum# 3
39 Page No : 17 Business Analytics /
Advanced Analytics / Business Intelligence
Is there any existing tool being used for Data analytics?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
40 Page No : 17 Business Analytics /
Advanced Analytics / Business Intelligence
Or, does third party manage all these aspects? If yes, can the details be shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
Bidder 4
Sl No.
Document Clause no / page No
Clause Query IGL Response
2 Tender
Doc Page 10
Year 1 key milestones / activities
KPI - Successfully defining KPIs which are feasible for implementation using data
sources (applications / systems / processes) in-scope
for Year 1
It is requested IGL provide approximate number of KPI Dashboard Segments / No of KPIs in scope for Year 1, 2, 3 for SI to understand / estimate size / scale of development / implementation work
Tender conditions prevail.
1 Tender
Doc Page 69 IT
For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
2 Tender
Doc Page 69 PNG O&M
For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
3 Tender
Doc Page 69 CNG O&M
For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
4 Tender
Doc Page 69 Marketing
For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
5 Tender
Doc Page 69 HR
For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
6 Tender
Doc Page 69 Q&IM
For each of the sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
7 Tender
Doc Page 69
Total data volume (As of Now): 15 TB to 25 TB
What volume of the total data volume 5TB comes from SAP systems?
More than 50% of data (15TB to 25TB) is form SAP.
8 Tender
Doc Page 69
Total data volume (As of Now): 15 TB to 25 TB
What is the initial data vlume that is to be loaded into the new system?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
9 Tender
Doc Page 69
Total data volume (As of Now): 15 TB to 25 TB
What is the daily data vlume that is to be loaded into the new system?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
10 Tender
Doc Page 69
Total data volume (As of Now): 15 TB to 25 TB
What is the peak data vlume that is to be loaded into the new system?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
11 Tender
Doc Page 69 ERP (SAP)
What is the current version of the SAP system? Also what is the version of the underlying database?
SAP ECC 7.x and Oracle DB
12 Tender
Doc Page 70
In year 1 the following applications are in-scope for
integration with GSP: Business Intelligence (BI)
Does IGL have an existing DWH & BI solution? If yes, please provide the details.
Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.
13 Tender
Doc Page 71
There are several manual processes in IGL where data is
generated in various forms/type.
CNG Projects:
For each of the manual sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
14 Tender
Doc Page 69
There are several manual processes in IGL where data is
generated in various forms/type.
Legal
For each of the manual sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
15 Tender
Doc Page 72
There are several manual processes in IGL where data is
generated in various forms/type.
Corporate Strategy:
For each of the manual sources mentioned in the section, please provide the following details A) What is the number of feed/table that is expected from this source? B) What is the average and peak size of such data feeds? C) What is the frequency of the feed? D) What is the format in which the data feed is shared?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
16 Tender
Doc Page 73
Provided solution shall be compatible with the available
IGL Hardware & Software.
Please provide the details of the current IT landscape of IGL, so that Bidder can ensure that the proposed solution is compatible for integration with IGL Software, with details about the version of each component.
Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.
17 Tender
Doc Page 73
Capability to Integrate with big data BA and analytic
tools, such as Hadoop, Power Pivot, HANA, Oracle Big Data
and Cloud Era etc. The BA analytical tools should integrate with multiple
databases (including those currently deployed in IGL), multiples application types (currently implemented and
planned in the future) and big data.
What is the need to integrate with Big data platforms. Please elaborate.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
18 Tender
Doc Page 73
Capability to Integrate with big data BA and analytic
tools, such as Hadoop, Power Pivot, HANA, Oracle Big Data
and Cloud Era etc. The BA analytical tools should integrate with multiple
databases (including those currently deployed in IGL), multiples application types (currently implemented and
planned in the future) and big data.
What type of data is currently present in the source systems, structured, semi-structured or unstructured?
All are present. Details will be provided to selected vendor in as-is study.
19 Tender
Doc Page 74
The solution should allow both unlimited users and
concurrent sessions to access and use the overall
application for user base specified in the bid
document.
What is the peak user concurrency? Refer Corrigendum# 3
20 Tender
Doc Page 76
It may happen that there exists discrepancies in the source data and the same shall be most ideally be
captured during the data acquisition and processing
activities.
Are there any known data quality issues. If yes, please provide the details.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
21 Tender
Doc Page 76
Ease of Integration with internal / external interfaces
What are the internal and external interfaces. Please provide the details of each of these interfaces.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
22 Tender
Doc Page 78 Reports and dashboards
What are the types of reports expected in the current scope like canned, operational, ad hoc etc ?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
23 Tender
Doc Page 78 Reports and dashboards
What type of reports and dashboards are in place today and how many of them are in use?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
24 Tender
Doc Page 78 Reports and dashboards
What is the existing no. of reports and dashboards?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
25 Tender
Doc Page 78 Reports and dashboards
Bidder 4 understands that IGL already has a reorting solution. Is IGL looking any other specific BI reporting tool for its reporting requirements?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
26 Tender
Doc Page 78 Reports and dashboards
Do bidder need to migrate existing reports to new reporting tool? If yes how many of these reports to be migrated new?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Refer Corrigendum# 3
27 Tender
Doc Page 78 Reports and dashboards
How many new reports are expected be developed in the current scope?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Refer Corrigendum# 3
28 Tender
Doc Page 78 Reports and dashboards
How do users access reports today? Users do it through multiple means- Excel, SAP, SAP BW, Cognos, Customer SQL queroes, Canner reports etc.
29 Tender
Doc Page 78 Reports and dashboards
What is no. of report and dashboard users? Refer Corrigendum# 3
30 Tender
Doc Page 78 Reports and dashboards
What is the expected growth of users and concurrency in next 5 years?
Refer Corrigendum# 3
31 Tender
Doc Page 78 Reports and dashboards
What are the current reporting challenges and pain areas?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
32 Tender
Doc Page 78 Analytics
What is the number of analytics users?
33 Tender
Doc Page 78
Another requirement is the ability of the dashboards to be made available on mobile
devices.
DO the dashboards have to be available in offline mode?
Data should be downloadable to Excel and PDF for offline anlaysis.
34 Tender
Doc Page 79
GSP / BA PROTOTYPE Successfully building a
prototype on selected 20-30% of Year 1 Requirements
What 20-30% of the first years requirement will be used to build the prototype?
The UAT be done on a sample of 20-30% of Data identified for each process / system / application by IGL which the GSP/BA Bidder will have to extract and use for acceptance testing.
35 Tender
Doc 73
2.1 The entire solution (during prototype,
production, and deployment phase) including Data (during prototype, production, and deployment phase) must be hosted in India as per RBI /
MEITY guidelines
for cloud solutions. from the ministry of electronics and IT, under the GI cloud(Meghraj) initiative
36 Tender
Doc 73
2.1 Provided solution shall be compatible with the available
IGL Hardware & Software.
Please provide details of IGL Hardware and Software for compatibility.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.
37 Tender
Doc 73 Accessible through internet.
We assume connectivity through proposed analytics toos through internet only. Please confirm.
Refer Corrigendum #3
Refer Corrigendum# 3
Please share the guidelines of RBI and MIETY Refer Corrigedum #3
User is directed to collect this information
38 Tender
Doc 76
The setting up Infrastructure and software Platform should be monitored by OEM to get the right configuration / set up suited to requirement.
This will ensure OEM participation in the project.
We assume this is limited to SaaS OEM only. Please confirm
Tender conditions prevail.
39 Tender
Doc 85 Response / Resolution Time
We assume Help Desk including L1 support is out of scope. Please confirm
Support details are provided in RFP. -Bidder to provide support on-site / telephonic for 24*365 (i.e. round the calendar year) -Provide technical support shall be available in English / Hindi. Tender Conditions Previail
40 Tender
Doc 74
The GSP Platform should be based on an engineered
system to be able to provide highest available architecture with the database working in active-active configuration.
Requesting to elaborate what active-active means in this case?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
41 Tender
Doc 74
The GSP Platform should be based on an engineered
system to be able to provide highest available architecture with the database working in active-active configuration.
Can you please provide some details on what is meant by engineered system?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
44 Tender
Doc 69
*Illustrative Total data volume (As of
Now): 15 TB to 25 TB (approximately)
Expected data volume growth rate per year: 25 % to 35 %
(approximately)
To ensure that there is no Underperformance in the system, Can you please suggest the minimum sizing that should be used for the building the solution - Should it be on the minimum (15TB) or the maximum value(25 TB) of the range that you have provided?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
46 Tender
Doc 69
Interface type for GPS System for LCV Tracking is Excel /
Can all the information be made available in Excel rather than PDF?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
47 Tender
Doc 70
These data refresh times/rates and report
Is there any possibility of real-time data (CDC) to be extracted from any RDBMS
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor
generation times will be finalised at the time of AS IS study, which will be carried
out by implementation agency.
source? If CDC needed, please describe the source system (DB, OS) and what will be the daily volume?
is expected to Provide its best solution.
48 Tender
Doc 77
2.4 GSP / BA Functionality - Data Processing and Data
Quality. This layer will enable to perform data processing
tasks such as data validation, data transformation, data standardization and data
enrichment, data quality etc. on the incoming data.
What is the approximate count of entity records to be processed for Data Quality? What will be the approximate count of daily entity records processed for Data Quality?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
49 Tender
Doc 77
2.4 GSP / BA Functionality - Data Processing and Data
Quality. This layer will enable to perform data processing
tasks such as data validation, data transformation, data standardization and data
enrichment, data quality etc. on the incoming data.
Will Data Quality be required only in batch mode or also real-time?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
50 Tender
Doc 69
IGL Business Process Data Volume/ Frequency Table Total Data Volume (as of
now)15 to 25 TB
Please clarify how many years of data does this volume refers to ? And how much of this has to be brought to GSP/ BA platform. 15TB -25TB, 25%-35 % is a wide range request you to please confirm if the higher side of this range should be considered for the sizing? Request for following information for the sizing of GSP/ BA platform: No. of reporting and dashboard users. No. of Analytics users No . of users for any other purpose such as
1. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. 2. Refer Corrigendum# 3 for an indicative user load
adhoc queries concurrency of the users Initial Data volume (for ELT/ETL) to be loaded in to BA platform Daily Data volume (for ELT/ETL) to be loaded in to BA platform Time window for daily ELT/ETL YoY growth of user base.
52 Tender
Doc 74
GSP/ BA solution should be compatible with SAP BW/4
HANA.
Does the phrase "compatible with SAP BW/4 HANA" refer to the ability of GSP/ BA system to ingest data from SAP 4 HANA as a source system. Please confirm.
IGL does not have HANA today but this is to future proof the system.
53 Tender
Doc 75
Should provide a single sign on (SSO) solution to log on to
all services of GSP/BA Platform.
Is it right to assume that SSO will be required for all the GSP/BA Modules.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
54 Tender
Doc 69
IGL Mobile Application (Meter reading apps, Field Mobility Apps, Domestic Consumer
Apps)
What is the interface for Mobile Applications.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
55 Tender
Doc 74
Should offer development and test environments in addition
to the production environment
What should be the capacity of the test environment ?
Bidder should provide solution to cater to all requiremtns of RFP including The UAT which will be done on a sample of 20-30% of Data identified for each process / system / application by IGL which the GSP/BA Bidder will have to extract and use for acceptance testing. Tender Conditions Prevail
56 Tender
Doc 74
GSP/BA solution should be compatible with SAP BW/4
HANA.
What is the context of using SAP BW here. Please clarify.
IGL does not have HANA today but this is to future proof the system.
57 Tender
Doc 77
ETL/ELT (Extract, Transform & Load) / (Extract, Load &
Transform): It is required that for data movement and transformation, ETL/ELT
solution be used.
Is it crucial for the data integration tool to facilitate fastest data movement using least network hops?
Vendor is expected to Provide their best solution. IGL will evaluate. The solution has to meet all the requiremtns of the GSP/BA.
58 Tender 73 The proposed cloud solution Please advise what will the process for this Refer Corrigendum #3
Doc must have the capability to transfer/shift,….from GSP/BA Providers Data Centre, As-Is, into dedicated private cloud
in future, if so desired by IGL.
look like. How will IGL communicate this and time frame for shifting.
59 Tender
Doc 73
The solution should allow both unlimited users and
concurrent sessions to access and use the overall
application for user base specified in the bid
document.
Please advise user base for sizing - the number of users. Also what does unlimited mean. This is a SAAS based solution - so there cannot be unlimited users
Refer Corrigendum# 3
61 Tender
Doc Page 72
IGL plans to implement new applications / systems and
also automate some manual processes – forthcoming application / systems /
processes noted in the table below. GSP/BA should have capability to integrate these
applications / systems / processes in Year 2.
Please let us know by when the forth coming systems mentioned in this section will be available to be integrated in the new landscape.
These will be provided In Year 2 Refer tender Document
62 Tender
Doc Page 74
Architecture / Methodology of GSP / BA Platform
How video Analytics and GIS will help IGL to meet their business objectives? Are there any solutions available for both Video Analytics and GIS in the current state ? Is there any requirement of GIS integrated maps driven dashboards ?
According to tender document. Yes there is requirement of GIS integrated maps driven dashboards
64 Tender
Doc Page 85
During this period, Vendor will engage dedicated experts to provide training to concern
users.
What are the expectations around end-user and management training? How many users need to be trained - function-wise break-up?
Training details will be worked out with the selected Vendor.
65 Tender
Doc Page 69
Total data volume (As of Now): 15 TB to 25 TB
What %age of overall data comes from SAP as a data source ?
More than 50% of data is form SAP.
67 Tender
Doc Page 78 Reports and dashboards
Who are the stakeholders within enterprise that will consume information from both Dashboards and Reports? What are profiles of different end users (technographics) ? Please provide the Stakeholders/end users hierarchy. How many end users per department/business function are expected to access the dashboards ? How many of these are management users and how many are power users who will do slice/dice and dimensional analysis ?
Detailed break down will be provided during As-IS study and then during requiremtns analysis phase. Refer Corrigendum #3
68 Tender
Doc Page 78 Reports and dashboards
What is level of drill down expected in respective functional KPIs of dashboards ? Are dashboards mockups available ?
The selected vendor will do an AS-IS study and then work with IGL during Business and Requirement Analysis phase.
69 Tender
Doc Page 78 Reports and dashboards
.What is end usage of these dashboards ? Will there be review meetings among various stakeholders ? Will review comments/remarks/action items be logged ? How these comments need to be incorporated into system ? Has an internal priortization been done on the functions / dashboards - i.e. which function needs to be delivered in what order?
The selected vendor will do an AS-IS study and then work with IGL during Business and Requirement Analysis phase.
70 Tender
Doc Page 78 Reports and dashboards
Are there any performance/execution time SLA's for the dashboards/ reports?
Tender conditions prevail.
71 Tender
Doc Page 78 Reports and dashboards
Will there be any expectation to follow any alternative methods to report information for which data is not available within
Refer Tender Document
enterprise ?
1 Tender
Doc Page 85
Performance Gurantee Uptime 99.5%
IGL is requested to review and amendthe clause to 98%. Such stringent requirent will require high availability over multiple DC leading to increas in total cost of ownership
Tender conditions prevail.
2 Tender
Doc Page 74
Clause 2.1 - The solution should allow both unlimited
users and concurrent sessions
This is an open ended requirement. IGL is requested to Specify the no of users and consuncurrent session and also the growoth is such cases in the contractual period
Refer Corrigendum# 3
3 Tender
Doc Page 73
Clause 2.1 - GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated
to only ……..
Bidder 4 understands that a Private Cloud is required for Hosting. How does IGL intend to communicate to this cloud? Through the internet or dedicated private communication channel?
Refer Corrigendum# 3
5 Tender
Doc Page 69
IGL Business Processes and Data volume / frequency
table:
Please clarify the specific type of interfaces for the dollowing: IT Help Desk System IGL Charm Portal, Customer Portal, AMR, Steel Pipeline, Odourisation, and Payment Gateway
Kindle refer to the tender document. All of these details will be obtained by the bidder during AS-IS study and subsequent analysis
6 Tender
Doc Page 71
Remote Valve Operation for SV stations (SCADA)
What interfaces are available from the SCADA, GPS system for LCV tracking and complaint management system?
All of these details will be obtained by the bidder during AS-IS study and subsequent analysis
7 Tender
Doc Page 72
In year 2 forthcoming processes at IGL are in-scope for integration with GSP. IGL
plans to implement new applications / systems and
also automate some manual processes – forthcoming application / systems /
processes noted in the table below. GSP/BA should have capability to integrate these
applications / systems / processes in Year 2.....
We understand that the BA platform of the bidder only need to have the capability to integrate the processes mentioned in the table following this statement. Implementation of the interfaces is out of scope for this contract. IGL may please confirm/clarify.
Yes understanding is correct. Tender Conditions Prevail
8 Tender
Doc Page 72 Maintenance of GSP/BA
" Platform upgrades and service patches" Platform upgrade necceciates a reimplementation of the same. Since IGL have requested for OEM technology support of the BA platform for much beyond the contractual period, this upgrade may not be required. IGL is requested to review this statement and clarify please.
Tender conditions prevail.
9 Tender
Doc Page 77 GSP/BA Functionality
" Based on the data profiling, the service provider will define data quality rules to be followed and /or data cleansing rules to be applied in the ETL process. Data quality/cleansing/harmonization will be in the scope of work of the service provider. Raw data from systems, field and other sources may require review and cleaning for which the bidder may use appropriate tools, processes and other resources as may be required...." In our opinion Data Quality/correctness should not be based on the SI - IGL may please clarify the meaning of this statement.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
10 Tender
Doc Page 112 Could Hosting Charges
The Time oeriod for the Cloud Hosting Charges has been provided for 4 Months? IGL may please clarify why the deployment period has been taken so.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
11 Tendor
Doc Page 69 Name of Source System -ORM
Please provide the details about the source system 'ORM'.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY
12 Tender
Doc Page 70
GSP should offer real-time/Pre-defined interval insights for IGL‟s effective
decision making.
Please provide the details of the source systems from which data needs to be integrated in real time?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY
13 Tender
Doc Page 78 Reports and dashboards
Please provide a year wise break up of the number of reports and dashbiards that need to be developed along with the complexity.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY
14 Tender
Doc Page 78 Analytics
Please provide the number of analytics model that need to be developed each year.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY
15 Tender
Doc Page 73
Integrate available data from third party systems.
What are the third party systems that have to be integrated? Please provide the details.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Detailed information shall be provided at the time of AS-IS-STUDY
Bidder 5
S.no Refer to Doc. Page no.
Related to Query Remarks IGL Response
5
Request is to keep the Data Warehouse in IGL premise instead of taking it to cloud instead of replicating 15 to 20 TB of data in cloud and create a parallel system. Only the Business Analytical platform should be in cloud to make use of all strong technical functionalities and get the advantages of SAAS features. Hence the point of Cloud as a infrastructure itself should be removed.
There is huge benefit of having data warehouse in IGL premise rather than taking data to cloud, this will reduce cost of overall solution in terms of extracitng data and regularly take it to cloud. Also technically directly doing analytics on On-Premise data warehouse can give near real time analytics dashboard compared to taking the data to cloud and than querying. Also unnecessary data tranfer through dedicated conncetivity increases the cost. This would be the best solution as it becomes a LONG TERM END TO END SOLUTION rather than temprorary solution.
LONG TERM END TO END
SOLUTION
Tender Conditions Prevail
& Refer corrigendum#3
8
Scope of Work What business processes are being targetted from a KPI perspective for year 1, year 2, & year 3
Bidder shall refer tender documents for
IGL's functional / technical
requirements.
9
Scope of Work Does IGL have a list of predefined KPIs also in place or KPI dientification would start from scratch?
Bidder shall refer tender documents for
IGL's functional / technical requirements & Vendor is expected
to Provide its best solution.
Also Refer to Corrigendum# 3
10
Page No. 72…
Mentioned in page
no. 9, 73
Common Data Format - To implement GSP/ BA Platform, It is required to finalize a common data format by which all the required systems will provide their necessary information in a same format which can be further used as an input for GSP/ BA Platform to display the information in the display board. The Common Data Format has to be documented and approved such that IGL and its vendors can build equipment that will be compliant with the CDF. The role of the CDF is to help enforce consistency with the vision. The CDF is technically crafted by a competent developer. They should keep in mind the need to pack data such that the payload is as small as possible reducing data loads at every point in the system.
There is no need of a CDF, as ETL will ensure a common data format when data is brought into the Data warehouse. CDF is not a common practice or requirement in Enterprise Data Platforms. Please remove this point to involve more vendors and keep it open as technically it is not relevant point
Refer Corrigendum# 3
11 Page no.
74
The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document.
Unlimited scalability of number of users. As per security protocol concurrent users should be allowed only on the analytics layer, not at the Data platform layer.
Refer to
Corrigendum# 3
14
Many reference
s on Integration aspect
The components should all provide seamless integration and have established and published tight integration points among each other especially SAP which constitutes to more than 80% of data
Ideally a single vendor stack with ETL, DW and Analytics will ensure that the stack can handle all levels of complexity and is future proof. The support eco system will be seamless and faster to troubleshoot.
Tender conditions
prevail.
15 Page no.
83
The DR and HA should be available seamlessly as part of the Data warehousing from the OEM. PLEASE consider this point or award more technical points to solution provider.
DR and HA are a critical part of the solution, the technology used for this should be native to the overall solution architecture, and should be out of the box on the data warehousing solution that will be considered so that the architecture is simplified and a third party interfacing for the same is not necessary
Bidder shall refer tender documents for
IGL's functional / technical requirements & Vendor is expected
to Provide its best solution.
16
Page no. 78
(Enterpirse
DataWarehouse)
The data should not be moved outside the data warehouse for any kind of analytics or data modelling. PLEASE consider this point or award more technical points to solution provider.
Heavy data shifting in run time for data modelling or analytics will put a lot of strain on the overall architecture over a period of time, hence all the data processing for predictive/ BI and all dashboarding has to be done in database
Tender conditions prevail.
Bidder shall refer
tender documents for IGL's functional /
technical requirements & Vendor is expected
to Provide its best solution.
Bidder 6
S.NO Heading Clause Query Response Suggestion IGL Response
1 Hosting Genreal
In Complete RFP the Hosting of Solution is not cleary defined, somewhere it is mentioned only about infrastructure level and in later
clasuse on SAAS model nor the parameter of hosting are marked . Kindly ammend basic requirement of Hosting parameter as per
MEITY Norms for DC and DR and sizing should be done as per bidders solution.
Proper specification are missing from RFP reagrding Hosting and its Payment ,SLA ,
Evaluation,Marking etc. Request you to revise and Mention the parameter for Development
,Hosting,AMC Separately. If solution is to defined by Bidders it must adheres to
government norms Kindly make sure these specification are not OEM Specific as of now only selected OEM can participated in this
Bid.
Refer Corrigendum#
3
Bidder 7
S.No. RFP
Reference Page No.
RFP Clause No. Existing Clause Details Clarification Sought IGL Response
4 Page No.
73
Section V, Scope of Work, section 2.1 Key Functional
Requirements
Inbuilt email feature, message alerts.
Does IGL provide the mail server for this requirement?
GSP/BA Solution should be able to send reports etc over email. The email will
be internal to IGL.
5 Page No.
73
Section V, Scope of Work, section 2.1 Key Functional
Requirements
Compatible with devices such as scanner, printer and Wi-Fi projectors, video wall etc.
Please elaborate this requirement in detail?
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
6 Page No.
73
Section V, Scope of Work, section 2.1 Key Functional
Requirements
Inbuilt document management feature and should support various extensions such as .doc, .docx, .pdf, .xls, xlsx, .txt, .rtf, .bmp, .jpeg, .jpg, .png, etc.
Is IGL looking for Inbuilt document management system, if yes please elaborate the scope in cuurent project?
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
7 Page No.
74
Section V, Scope of Work, section 2.1 Key Functional
Requirements
The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document
Please share the approx number of users to design server configuration? Refer Corrigendum# 3
8 Page No.
78 GSP/BA Functionality
Reports and dashboards Please let us know the number of dashbaords and reports?
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
Details will be provided to selected vendor in as-is study.
9 Page No.
70 Scope of GSP/BA Platform,
Section 1.2
Development of GSP/BA What will be the latest file backup time? Please clarify the policy of backup (Daily, Weekely, Monthly etc.)
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
Details will be provided to selected
vendor in as-is study.
10 Page No.
70 Scope of GSP/BA Platform,
Section 1.2 Development of GSP/BA Do we have to prepare DR? Tender conditions prevail.
IGL expects bidder to provide DR
capability as an integrated part of the complete solution.
11 Page No.
70 Scope of GSP/BA Platform,
Section 1.2
Development of GSP/BA What should be the RTO/RPO for DC/DR?
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
Bidder is expected to put forward a backup and recovery strategy along
with the comparison with alternatives.
12 Page No.
70 Scope of GSP/BA Platform,
Section 1.2
Development of GSP/BA How the data replication will happen between DC & DR?
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
Bidder is expected to put forward a backup and recovery strategy along
with the comparison with alternatives.
13 Page No.
70 Scope of GSP/BA Platform,
Section 1.2
Development of GSP/BA Please clarify who will provide the resources to handle DC & DR
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
14 Page No.
70 Scope of GSP/BA Platform,
Section 1.2
Development of GSP/BA Please clarify that what should be the percentage of compute assigned to DR as compared with DC.
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
Bidder is expected to put forward a backup and recovery strategy along
with the comparison with alternatives.
15 Page No.
70 Scope of GSP/BA Platform,
Section 1.2
Development of GSP/BA Who will handle/manage Cloud DC & DR? And for how many years?
Bidder shall refer tender documents for IGL's functional / technical
requirements & Vendor is expected to Provide its best solution.
16 Page No.
70 Scope of GSP/BA Platform,
Section 1.2
Development of GSP/BA Who will bear the cost for Cloud infra, Licenses & Resources?
Bidder shall refer tender documents for IGL's functional /
technical/commercial requirements & Vendor is expected to Provide its best
solution.
Bidder 8
S No.
Bid Document Page No.
RFP Document Clause/Section
Queries IGL Response
1 77
This layer will create the foundation for IGL to get insight into data, identify and detect non-validated data, standardize and help in de-duplication of data to obtain single view of the data in the warehouse.
In our experience, a data quality solution which has pre-build libraries especially in indian context have proved very valuable in giving a jump start to such engagements. Please confirm if IGL also seeks such solution which comes with out-of-the-box indian libraries & algorithms
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor
is expected to Provide its best solution.
2 69
Data refresh rate between GSP/BA system and source systems: 15 Minutes to 24 Hours
What is the largest chunk of data to be processed daily and what would be the expected window of load completion?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor
is expected to Provide its best solution.
Details will be provided to
selected vendor in as-is study.
3 74
Should offer development and test environments in addition to the production environment
In our experience, the non-production environment is physically separate from production environment and can further be logically partitioned for development, testing, training etc. purposes. Please confirm if that is acceptable.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor
is expected to Provide its best solution.
5 Hosting
Proper specification are missing from RFP reagrding Hosting and its Payment ,SLA , Evaluation,Marking etc. Request you to revise and Mention the parameter for Development ,Hosting,AMC Separately. If solution is to defined by Bidders it must adheres to government norms Kindly make sure these specification are not OEM
Refer Corrigendum#3
Specific as of now only selected OEM can participated in this Bid. Kindly ammend basic requirement of Hosting parameter as per MEITY Norms for DC and DR and sizing should be done as per bidders solution.
6 Solution
Analysis,Architecture,and Design
Since this is government project and considering its criticlarity and as GOI norms the project should be hosted at meity empaneled CSP.kindly revise clause as "The Selected Vendor shall be responsible for setting-up, hosting and maintaining the solution in a SAAS model in Meity Emapaneled Uptime Certified Tier III above or TIA 942 Certified Cloud Service provider "and data must be hosted in India.
Refer to Corrigendum# 3
9 Scope of work 1.0 data
source
Can we get more details on these sources. Is is possible to view all these data sources in separate workshop
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor
is expected to Provide its best solution.
Details will be provided to
selected vendor in as-is study.
Refer site visit clause in tender document for visiting IGL.
10 Scope of work GSP/BA
KPI review and Business analytics
Can you please define the quantum of KPI and number of analytics models to be developed in Year 1 & 2
Tender conditions prevail. Details will be provided to
selected vendor in as-is study.
11 Scope of work 2.0 Reports and Dashboard Can you please define the quantum of
reports and dashboards to be developed in Year 1 &2
Tender conditions prevail. Details will be provided to
selected vendor in as-is study.
15 Page 73, 2.1 GSP/BA solution should be compatible with SAP BW/4
Is this the requirement or functionality IGL is looking for. If this is requirement
IGL seeks this functionality is respect to future implementation
HANA then more details are required for this. of SAP BW/4 HANA.
16 Page 80 Year 3 activities
New application integration Can IGL explain what new system IGL is envisaging for this integration. Without the details it is difficult to estimate the solution
Refer Corrigendum#3
Bidder 9
Serial No.
RFP Page No.
Requirements as per tender Clarification sought IGL Response
RFP Section Sub-Section Content in the RFP
1 74 Technological Requirements
2.3 Architecture methodology
The GSP Platform should be based on an engineered system to be able to provide highest
available architecture with the database working in active-
active configuration.
Requesting to elaborate what active-active means in this case?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
2 74 SECTION VII TECHNICAL
COMPLIANCE
2.3 Architecture methodology
The GSP Platform should be based on an engineered system to be able to provide highest
available architecture with the database working in active-
active configuration.
Can you please provide some details on what is meant by engineered
system?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
5 69 Scope of
Work
1.0 IGL Business Processes and Data volume / frequency
table:
*Illustrative Total data volume (As of Now): 15 TB to 25 TB (approximately) Expected data volume growth
rate per year: 25 % to 35 % (approximately)
To ensure that there is no Underperformance in the system, Can
you please suggest the minimum sizing that should be used for the
building the solution - Should it be on the minimum (15TB) or the maximum
value(25 TB) of the range that you have provided?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
7 69 Scope of
Work Section 5
Interface type for GPS System for LCV Tracking is Excel / PDF
Can all the information be made available in Excel rather than PDF?
Tender conditions prevail.
8 70 Scope of
Work Section 5
These data refresh times/rates and report generation times will be finalised at the time of AS IS study, which will be carried out
by implementation agency.
Is there any possibility of real-time data (CDC) to be extracted from any RDBMS source? If CDC needed, please describe the source system (DB, OS) and what will be the daily volume?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
11 69 Scope of
Work
1.0 IGL Business Processes and Data volume / frequency
table:
IGL Business Process Data Volume/ Frequency Table Total Data Volume (as of
now)15 to 25 TB
Please clarify how many years of data does this volume refers to ? And how much of this has to be brought to
GSP/ BA platform. 15TB -25TB, 25%-35 % is a wide range request you to please confirm if the higher side of this range should be
considered for the sizing?
Request for following information for the sizing of GSP/ BA platform:
No. of reporting and dashboard
users. No. of Analytics users
No . of users for any other purpose such as adhoc queries
concurrency of the users Initial Data volume (for ELT/ETL) to
be loaded in to BA platform Daily Data volume (for ELT/ETL) to be
loaded in to BA platform Time window for daily ELT/ETL
YoY growth of user base.
1. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. 2. Refer Corrigendum# 3
12 73 Scope of
Work 2
Functional Requirements, Architecture & Methodology
Please confirm whether it is mandatory to comply to each of the requirements and clauses of section
2.0?
Tender conditions prevail.
13 74 Technological Requirements
2.1 GSP/ BA solution should be compatible with SAP BW/4
HANA.
Does the phrase "compatible with SAP BW/4 HANA" refer to the ability of GSP/ BA system to ingest data from
SAP 4 HANA as a source system. Please confirm.
IGL seeks this functionality is respect to future implementation of SAP BW/4 HANA.
14 75
Architecture /
Methodology of GSP / BA
Platform
2.3 Security Should provide a single sign on (SSO) solution to log on to all services of GSP/BA Platform.
Is it right to assume that SSO will be required for all the GSP/BA Modules.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its
best solution.
15 69 Scope of
Work 1
IGL Mobile Application (Meter reading apps, Field Mobility
Apps, Domestic Consumer Apps)
What is the interface for Mobile Applications.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
16 74 Scope of
Work 2.3
Should offer development and test environments in addition to
the production environment
What should be the capacity of the test environment ?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
17 74 Scope of
Work 2.1
GSP/BA solution should be compatible with SAP BW/4
HANA.
What is the context of using SAP BW here. Please clarify.
IGL seeks this functionality is respect to future implementation of SAP BW/4 HANA.
18 77 Scope of
Work 2.4 GSP / BA Functionality
ETL/ELT (Extract, Transform & Load) / (Extract, Load &
Transform): It is required that for data movement and transformation, ETL/ELT
solution be used.
Is it crucial for the data integration tool to facilitate fastest data
movement using least network hops?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
19 73 Scope of
Work Section 2.1
The proposed cloud solution must have the capability to
transfer/shift,….from GSP/BA Providers Data Centre, As-Is,
into dedicated private cloud in future, if so desired by IGL.
Please advise what will the process for this look like. How will IGL
communicate this and time frame for shifting.
During the period of the contract, there will be no additional cost to IGL. At the end of the contract period, Bidder needs to provide a cost as per ammended SOR (Refer Corrigendum# 3), but the cost will not be used for evaluation process.
20 73 Scope of
Work Section 2.1
The solution should allow both unlimited users and concurrent sessions to access and use the
overall application for user base specified in the bid document.
Please advise user base for sizing - the number of users.
Also what does unlimited mean. This is a SAAS based solution - so there
cannot be unlimited users
Refer Corrigendum #3
Bidder 10
Sr. No
Ref Description Queries IGL Response
1 Page 70/71 2.2.1
In year 1 the following applications are in-scope for integration with GSP: Remote Valve Operation for SV stations (SCADA) Payment Gateway
We need more insights here for those SAP modules, how the interface API will be provided to fetch the data from each of the modules. How incremental data will be provided from those SAP Modules. Also we would request you to grant a session with your SAP team to better understand this model. Details of SCADA implementation, if any, if we can get more insights here What kind of Payment Gateway is implemented and what are the data it holds. Any Regulatory compliance needs to be met here to fetch the data.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.
2 Page 71
Key departments within IGL where there are manual processes
Can we get more insights on some of the manual processes that are being followed within IGL or in general the intent that is required from these processes.
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
3 Page 72
In year 2 forthcoming processes at IGL are in-scope for integration with GSP IGL plans to implement new applications / systems and also automate some manual processes – forthcoming application / systems / processes noted in the table below. GSP/BA should have capability to integrate these applications / systems / processes in Year 2.
For Year 2 – this are more complex application. We will require more insights of the Smart Device & Video Surveillance implementations. Will there be command Center ? We need more insights of those application for the Data beneath those application & the interfaces that will be provided. Or can we build API for future systems to integrate
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
4 Page 73
2.1
FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM: Compliance to latest Common Data Format (CDF) protocol in order to communicate with third party applications. Should have mobile application support (mobile App). Capability to Integrate with big data BA and analytic tools, such as Hadoop, Power Pivot, HANA, Oracle Big Data and Cloud Era etc. The BA analytical tools should integrate with multiple databases (including those currently deployed in IGL), multiples application types (currently implemented and planned in the future) and big data.
Regarding CDF – can we get some more insights to the required Compliance here. What are the Mobile Platform needs to be supported here. Is there any Net Browser compatible requirements here ? For Big Data – can we consider the Cloud Platform solution or it has be on-premises only.
Refer Corrigendum# 3
5 Page 74
The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document. GSP/BA solution should be compatible with SAP BW/4 HANA.
This requirement is very very broad level – Concurrent sessions have to be defined here, it cant be unlimited. Same for the Unlimited users, there has to be some defined limits. This will help us in sizing the solution. Is SAP HANA implemented? If Yes – can we get some insights of the usage here?
Refer Corrigendum#3
6 Page 75
Security What is the Authentication protocol used in IGL Is Windows Active Directory used in IGL for all the supporting Applications ?
Multiple systems have their own authentication. SAP also has its own authentication. However Section on Security relates to IGL's requirements
7 Page 73/74
GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated to only IGL's GSP/BA application and the underlying GSP/BA technology layer and Resources should not be shared with any other customer of the Service provider during the time of contract to avoid security breaches, IP related infringement issues, reduction in performance arising out of competing resource demand from any non IGL GSP/BA application etc.
This requirement suggests that the bidder can afford to setup a private Server Infrastructure and not truly a cloud solution. We would like to recommend that IGL prefer Cloud solution providers as per the guidelines of Meghraj and allow Audited CSP‟s and from the empaneled list. Also setting up a private server will not allow IGL to benefit from Industry trend Analysis as it will not be a truly Cloud solution.
Refer to Corrigendum# 3
Bidder 11
# Page Section Details Pre-Bid Queries IGL Response
2 73 2.1 Compliance to latest Common Data Format (CDF) protocol in order to communicate with third party applications.
Is the CDF protocol the same as specified on "https://cdf.gsfc.nasa.gov/"?
Refer Corrigendum #3
3 74 2.1
The solution should allow both unlimited users and concurrent sessions to access and use the overall application for user base specified in the bid document.
Is there a reference value for sizing to cater to "unlimited users and concurrent sessions"?
Refer to Corrigendum# 3
4 81 3.0.b.ii.6 Evaluate BA tools to find suitability to IGL‟s technical ecosystem and support functional needs
Clarification required related to the BA tool evaluation requirement mentioned in the clause.
GA/BA vendor will provide the BA tools for implementation. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
5 81 3.0.b.vii
IGL shall perform a detailed User Acceptance Testing (UAT). The vendor shall provide and ensure all necessary support to conducting the acceptance testing including sharing necessary project documentation, source code(wherever applicable), and system designs and developed, testing strategy, test cases developed for the project executable, test results etc. The vendor should leverage their business expertise to help IGL create the UAT test cases and scenarios.
The data for UAT is to be stored in encrypted format. Is the same requirements applicable for Production deployment?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
Bidder 12
Srl no.
Section reference
Sub-Section
Page No.
Subject Clarification IGL Response
1
Scope for GSP/BA platform
1.1 70 KPI Trees How many KPI trees exist in IGL as-is? How many KPIs altogether are part of the overall KPI trees?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
2
Scope for GSP/BA platform
1.1 70 Report rationalisation
How many reports currently are being derived out of these KPIs or otherwise, that need to be considered for Rationalisation exercise?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
3
Scope for GSP/BA platform
1.2 72 Manual Process
There are about 8 departments listed currently doing manually which needs to be integrated into GSP. How are the KPIs for these departments currently measured?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
4
Scope for GSP/BA platform
1.3 72 Common Data Platform
Requirement of KPIs would drive nature of data. Common Data Format would be very specific to source system and the KPIs that would drive it. Can you ilustrate with examples how can Common DATA Format be same for all source systems?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Tender condition prevails. Refer Corrigendum #3
5
Functional Requirements
2.1 73 Big Data Integration
Kindly detail current reports and analytics derived from Oracle Big Data Analytics, Cloudera, and HANA and specifically what all source systems are they sourcing their data from for Analytics
This is required from a capability perspective. Solution should be able to intergate Big Data systems in the future.
6
Application Architecture
General General EA Please share IGLs overall current application architecture with components
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.
7
FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM
2.1 72 Inbuilt document management feature and should support various extensions such as .doc, .docx, .pdf, .xls, xlsx, .txt, .rtf, .bmp, .jpeg, .jpg, .png, etc.
Please provide expected minimum set of document management features
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
8
FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM
2.1 73 Compatibility with IGL provided hardware and software
Please provide the available IGL hardware and software
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study. Refer site visit clause in tender document for visiting IGL.
9
2 2.3 Integration of departmental Vertical applications with GSP/ BA Platform should involve minimal changes (ideally to the extent of exposing their existing APIs or developing new APIs if required) in the respective applications
Please provide the technology stack of all the departmental vertical application which needs to be integrated
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
10
Scope for GSP / BA Platform
1.2 71 Manual process integration with GSP
Are the department manual processes excel based or paper based? Is historic data of all such departmental manual process expected to be loaded into GSP from analytics point of view?
It is a mixture of paper & excel based. Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
11
FUNCTIONAL REQUIREMENTS, ARCHITECTURE & METHODOLOGY FOR GSP / BA PLATFORM
2.4 77 Data Acquisition and Integration
Is the historic data of all the listed SAP modules (refer 2.2.1 Year-wise scope of implementation) to be loaded into GSP? Is the data load restricted to SAP modules? If not then please provide the external systems/departmental processes from which the data needs to be loaded
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
Bidder 13
S.No.
RFP Document
Reference(s) (Section &
Page Number(s))
Content of RFP requiring Clarification(s)
Points of clarification
IGL Respon
se
1
Section - 2.1 Key
Functional requirements for GSP/ BA
Platform
Page No 73 & 74
Bidder 13 is the leader in cloud solutions and is working closely with leading oil and gas firms in leveraging the power of cloud for the digital transformation initiatives being undertaken. One of your similar initiative is the BA platform on SaaS model, the tender for which is out One of the clause in the tender says “GSP/BA's Cloud Hosted solution infrastructure must be physically dedicated to only IGL's GSP/BA application and the underlying GSP/BA technology layer and resources should not be shared with any other customer of the Service provider during the time of contract to avoid security breaches, IP related infringement issues, reduction in performance arising out of competing resource demand from any non IGL GSP/BA application etc.”
Bidder 13 is a public cloud solution provider and any customer will have dedicated virtual environment in Azure. You will not have dedicated physical environment. The reason why we do not provide dedicated physical environment as it will become failure point, because when that physical machines go down, your environment is down. In public cloud in case of failure automatic migration takes place to other hardware. You may be aware that we are empaneled by MEITY and confirm to the highest security certifications over the world. We are engaged with leading tier 1 system Integrators for this opportunity. We would request to waive off the clause for separate physical infrastructure for our partners to bid with the cutting edge technology that we offer. We have already undergone an STQC audit and MEITY empanelment which recommends usage by ministries, government departments and public sector undertakings Also we request you to consider a platform and solution provider that is future ready. There has been a lot of investment by Bidder 13 on the new technologies like Artificial Intelligence, machine Learning and Cognitive Services. We would strongly suggest that the technology that you choose for this tender should be future ready with these new age technologies tightly coupled
Refer to
Corrigendum#
3
Bidder 14
Sl No.
Pg No.
Section Clause
No. Description Query/ Amendments IGL Response
3
1. KPI related questions – a. Is the As-Is Process for KPI definition available as a document? b. Can that be shared as part of this process? c. Who are all involved in defining the KPIs for a department? d. What is the number of KPIs that define a department? (could that be 5, 10, 15, etc). e. At what frequency are they measured, analysed, reviewed, changed?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
4
2. Data volume - at a department level, a. Is there an estimate on the total data volume at IGL? b. How many systems / interfaces contribute to this data volume? c. How many different types of data are included in this data volume? (IoT, User data, Performance data, etc)
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
5
3. Year - 2 – a. How many New sources could get integrated into the main stream GSP/BA platform in year 2? b. How much new data could come into the platform? c. How many different types of data could get included?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
6
4. SAAS – a. How critical is the SAAS model for development, implementation and maintenance of GSP/BA platform? b. Is it expected to be from a Architecture standards perspective or are there other factors that are driving this requirement? c. Does this have a bearing on the Pricing model expected from the supplier / vendor? i. If yes, can IGL expand on the pricing model preferences w.r.t different types of services relevant to GSP/BA platform? e.g. Fixed fee for platform development, T&M - variable, price per interface, Price per data volume - ingested, stored, processed, etc, Pay per use on reports,
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
etc. There could be others but we want to understand IGL views on how this engagement should get priced.
7
5. Project Schedule – a. If you have an already drafted month-wise Gantt chart on the Year-1 program, would you be able to share with us?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Selected vendor shall provide it as a part of as-is study.
9 7. PROTOTYPE – a. Is there any documentation or expectations that IGL has w.r.t to the PROTOTYPE for Year1 scope? b. What are the high-level outcomes / features expected out of the POC?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study.
10
8. Cloud Hosting – a. Who will own the management of the Cloud Hosting? Will IGL own the partnership for Cloud Hosting? b. Is there an expectation from the vendor to manage the Cloud Hosting provider? c. Is there any specific requirement on the nature of the provider? Public, private, etc
Refer corrigendum#3
11
9. CDF – a. Is there a preliminary version of the Common Data Format that can be shared with the vendors? b. What is the format in which it is present - XML, Excel, CSV, etc
Refer to Corrigendum# 3
12
10. Non-Functional Requirements a. What are the platform response requirements for - data ingestion, queries, report generation, etc (essentially are non functional requirements of the platform defined against specific parameters)
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution.
13
11. Custom Built Applications a. Among the systems in IGL, Are there any custom built applications? b. Can a list of prevalent technologies be shared with the vendor?
Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to
selected vendor in as-is study
14
12. Reports / Dashboards a. How many reports / system generated or manually created are there in the IGL eco-system? b. Can a list of department-wise reports and their current templates be provided as part of this tender process?
Refer to Corrigendum# 3 Bidder shall refer tender documents for IGL's functional / technical requirements & Vendor is expected to Provide its best solution. Details will be provided to selected vendor in as-is study
Bidder 15
Sr. No.
Section Pg. No. Reference Clause Comments IGL Response
1 Bid Evaluation
Criteria Page No. 14
Defintion of the Bidder, point no. 2
This will be in accordance with OEM's product support strategy & solution roadmap.
Tender conditions prevail. Refer Corrigendum #3
11 Section- V Scope
of Work Page No. 69
Business Processes and Data
volume/frequency table, Note
Data refresh rate between GSP/BA system and source systems and report generation to be "Instantaneous (for the business users to take qucik decisions"
Tender conditions prevail.
12 KPI Review and
Analysis Page No. 70
The visibility of data from O&M systems in real time is key for success of this project where to build KPIs at all levels with continuous real time data will help IGL to enhance the performance and also improve revenue by continuous monitoring of network.
Tender conditions prevail.
13 Development of
GSP/BA Page No. 70
The GSP / BA Platform should act as a one-stop solution with a pre-integrated IT & OT architecture with building block Data layer (Acquisition, Processing, Storage with high speed historian) application and visualization foe end user experience. The solution should leverage the existing analytics/visulaisation platforms provided by SAP/QLIKSENSE which are available within IGL IT platform.
Bidder shall refer tender documents for IGL's functional /
technical requirements & Vendor is expected to Provide its best
solution.
14 Common Data
Format Page No. 72
The O&M systems/data is always integrated with standard interfaces i.e. The solution must be compatible with OPC-DA/HAD/AE/UA, OPC Xi, BACnet, Modbus RTU/ASCII, Modbus TCP/IP, OLE DB, SNMP, DNP3, IEEE C37, 118, IEC60870-5-104, ASCII, XML and ODBC for integrating with the 3rd party systems.
Refer Corrigendum #3
15
Functional requirements, architecture &
methodology for
Page No. 73
Key functional requirements for GSP/BA platform (Not limited to)
Add points: - Seamless integration among all the constituent components and shall include the application architecture, user interface, database models,
Bidder shall refer tender documents for IGL's functional /
technical requirements & Vendor is expected to Provide its best
GSP/BA platform security/user access details etc. - Ability to generate new Adhoc reports without any dependency on vendor.
solution.
16
Functional requirements, architecture &
methodology for GSP/BA platform
Page No. 73
Key functional requirements for GSP/BA platform (Not limited to)
Add point Should be able to provide out of the box Integrator to Big Data/Data warehouse tools Or Big Data /Data Warehouse should have standard connector to IDIP system. - SAP HANA - SAS - HADOOP - MICROSOFT AZURE - TIBCO - ESRI ArcGIS
Bidder shall refer tender documents for IGL's functional /
technical requirements & Vendor is expected to Provide its best
solution.
17
Functional requirements, architecture &
methodology for GSP/BA platform
Page No. 75 2.3 Architecture
methodology: Security section
Add points: - Ability to support Kerberos Authentication for data - The GSP/BA system should have ability to configure security at point level and data - Ability to have integration with the Advanced Directory Services (ADS)
Bidder shall refer tender documents for IGL's functional /
technical requirements & Vendor is expected to Provide its best
solution.