Profile Summary

MCTS Certified Professional, offering over 5 years of success in managing configuration, maintenance, migrations of large scale engineering systems and application software & hardware devices with a focus on systems / network

administration including diverse networking set-ups. Skilled in managing installation & configuration / maintenance of

desktops, servers & laptops. Hands-on experience in installation, configuration & administration of Windows 7 / 8 and Windows Server 2008 / 2012 R2.

Expertise in installing, administration and maintaining various software and hardware devices in networked environment.

Excellence in preparing & maintaining servers, network documentation & procedures, addressing performance bottlenecks & ensuring maximum network uptime. Troubleshot problems pertaining to the server administration, application conflicts

and system bugs. An enterprising leader with effective analytical & problem-solving skills; agile & flexible with skills in stretching across globe to bring in new technologies.

Education

B.Sc. (Computer Science) from University of Sindh, Pakistan in 2009

Trainings / Certifications Area of Excellence

Certification: Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active

Directory, Configuring Trainings:

MCSA Server 2008

CCNA Microsoft Azure

Soft Skills

Personal Details Date of Birth: 31st December 1986

Languages Known: English Present Address: Jeddah, Saudi Arabia, 21411

Nationality: Pakistani

Passport Details: Passport No. AQ0207202 (Expiry Date – 07’01’2019) Visa Status/Iqama: Transferable

Driving License: Saudi Arabia Marital Status: Married

Troubleshooting

Installation & Configuration

System Administration

Helpdesk / Desktop Support

User Management / Technical Support

Network Operations

Documentation

Team Building & Leadership

Client Servicing

Virtualization

Noman Abdul Hadi Targeting middle level assignments in System Administration, Networking and Technical Support with a leading organization.

Skype Id: nomanmemon3

nomanmemon1986@gmail.com +966560345715

Motivational Leader

Change Agent Thinker

Collaborator Planner

Communicator

Career Timeline

Work Experience

Since Jan’16: Wael Fouad Jamjoom Co. For Umrah (My Naghi Group), Jeddah, Saudi Arabia as

IT Specialist

Role:

Shouldering the responsibility of managing:

o 3 branches & 1 hotel of organization in Jeddah, Makkah & Madinah o LAN/WAN network infrastructure & coordinating support with users of Jeddah head office, Makkah office branch,

Makkah Hotel & Madinah office branch desktops/laptops, network printers, software/hardware upgrades & network issues

Supervising configuration, troubleshooting & managing Windows Server 2008 & 2012 R2 servers for Domain Controller,

Active Directory, DNS, DHCP, File Server (Share Folders) & ERP Server Identifying & resolving hardware, software & end-user problems on Windows 7 & Windows 8.1

Overseeing smooth IT service desk operations for facilitating the delivery of client face to face/call/remote support to all branches users & ensuring latest fix, updates and patches installation in all systems including virus protection

Monitoring Domain Users and Microsoft Outlook configurations and troubleshooting e-mail issues

Managing configuration of share level permissions and Microsoft exchange online e-mail administration Managing Microsoft Azure cloud server.

Accomplishments/Projects:

Successfully migrated Google apps e-mail system to Microsoft Exchange Online (Office 365) and set-up Microsoft Outlook in all computers & trained all users to Microsoft Outlook

Played a key role in installing & configuring file server (Windows Server 2012 R2) for file sharing, set-up file sharing in

all computers in Jeddah office & trained all users to use file sharing Successfully implemented & configured Microsoft Azure cloud server for Jamjoom Umrah website & mobile app hosting.

Sep’14 – Jan’16: Prince Sultan Cultural Center, Jeddah, Saudi Arabia as IT Support Engineer

Role: Supervised LAN/WAN network infrastructure management & coordinated support with users for 150 desktops/laptops,

network printers, software/hardware upgrades & network issues

Entrusted with the task of: o Configuration and monitoring of network devices like Cisco Access Points, Cisco Switches Layer 3 & Layer 2 & Cyber

Roam Firewall Appliance o Configuration, troubleshooting & managing Windows Server 2012 R2 servers for Domain Controller, Active Directory,

DNS, DHCP, Symantec End Point Protection Manager, File Server (Share Folders) & ERP Server

Identified & resolved hardware, software & end-user problems on Windows 7, Windows 8.1, Mac OS. Managed a gamut of functions including:

o Domain user’s configurations and Microsoft Outlook configuration and troubleshoot e-mail issues o Configuration of share level permissions and NTFS securities

o Google App Business e-mail administration

o IP Hybrid PBX Panasonic Server & Phones

Al-Beruni Scientific

Traders - IT

Support Engineer

Wael Fouad Jamjoom Co. For Umrah (My Naghi

Group) - IT Specialist

Prince Sultan

Cultural Center -

IT Support

Engineer

2010-2013

2014-2016

Since 2016

o PSCC helpdesk portal & helpdesk ticketing system (Spiceworks) Organized meeting & coordinated with suppliers & vendors and planned best solution for the organization

Accomplishments:

Outperformed peers by maintaining outstanding record of technical support service and resolving 95% of overall trouble

tickets Reduced user callback rate by 20% through accurate evaluation of root cause of technical issues and consistent

implementation of appropriate solutions Organized meetings with IT vendors and prepared a complete IT solution for company’s head office; worked with

selected vendors & devised network plan for 200 users

o Developed 200 users wired network, installed Cisco access points & build a data center, Servers, Cisco Switches, Cyber Roam UTM Appliance/Firewall & UPS in data center

Played a key role in planning, installing & configuring: o Door access control system & time attendance devices with selected vendor/supplier

o IP hybrid PBX Panasonic phones with selected vendor/supplier

Managed upgradation of all clients Desktops & Laptops to Windows 8.1 Professional and installed licensed software in all personal computers

Pivotal role in installing & configuring Spice Works Software for PSCC Helpdesk Portal, Helpdesk Ticketing System and IT Equipment Inventory

May’10 – Mar’13: Al-Beruni Scientific Traders, Hyderabad, Pakistan as IT Support

Role:

Rendered: o Assistance to users desktops with Windows 7 and XP Operating Systems

o Quality IT service and support (Hardware - Software) Supervised:

o Hardware maintenance, assembly & troubleshot all desktops

o Documentation of official tenders o Accurate inventory maintenance and updated repair inventory records

Developed invoices, quotations and dealt with different organizations through e-mail

IT Skills

Small/Medium sized LAN/WAN design/configuration & implementation with CISCO and Microsoft equipment, wireless network design/configuration & implementation, working knowledge on Wide Area Networks (WANs) support of Cisco

routers and switches Hardware maintenance assembles, install & troubleshoot all desktops & laptops

Installation, configurations and troubleshooting of Servers (Domain, AD, DHCP, DNS, File share server, Print server, WDS)

TCP/IP Ethernet networking, static/dynamic IP addressing, wireless networking & cabling Installation & troubleshooting of Operating systems & all types of software

Knowledge of computer & network virtualization on VMware workstation Microsoft-Office 2007/2010/2013 and Office 365

Business e-mail administration & troubleshooting of Google Application and Office 365 Exchange Online