Nobody’s Unpredictable Campus Report Q2 2011 Ipsos Training Center 1.

Nobody’s Unpredictable

Campus Report Q2 2011

Ipsos Training Center

1


During the Second Quarter of 2011 the Ipsos Training Center (ITC) reached the following main achievements:•94% of the courses that existed in the former platform have been migrated, are open and being taken by users.•The Client Campus has become available after the change of the platform.•A new server has been put in place. As a consequence of this change, the navigation and availability of training materials have improved significantly.•The CPG and ASI Newcomers certification process continued as planned and webinars on the different tools have started to be held. •The ITC has started enriching the Leadership and Managerial Skills training offer, adding new courses to the curricula.•Webinars for all Ipsos employees were hosted with Ipsos Open Thinking Exchange.•New brochures targeted to employees and clients have been created and distributed.

Main Achievements


Courses being Offered

Number of courses available as at July, 31st, under each category:

Click here to see the complete list of courses

Category Number of available courses

EMPLOYEE CAMPUS

Specialism Courses 64

Leadership Academy

14

Newcomers 4

SubTotal 85

CLIENT CAMPUS Courses for clients 12

SubTotal 12

Overall Total 97


Employees’ e-Campus usage

The e-Campus is currently being used in 63 countries out of the 67 in which Ipsos operates.

Four countries are not currently using the Campus:-Albania-Ecuador-Iraq-Montenegro


Registrations in courses per region (Q2)



Total

AMERICA 2284

Brazil 542

United States 464

Mexico 299

Colombia 255

Argentina 248

Peru 203

Canada 106

Chile 41

Panama 28

Dominican Republic 25

Bolivia 24

Venezuela 20

Puerto Rico 14

Costa Rica 11

Guatemala 4

Total

ASIA PACIFIC 2171

India 681

China 672

Korea 190

Japan 171

Singapore 83

Hong Kong 71

Philippines 62

Taiwan 61

Australia 59

Indonesia 56

Malaysia 25

Thailand 22

Total

EUROPE 1585

United Kingdom 243

Russia 234

France 233

Germany 111

Czech Republic 101

Poland 100

Turkey 78

Sweden 62

Spain 62

Ukraine 52

Switzerland 49

Croatia 43

Serbia 41

Italy 33

Hungary 28

Romania 27

Slovenia 21

Portugal 17

Bosnia and Herzegovina 17

Belgium 15

Macedonia 7

Slovakia 6

Norway 5


These charts show the ITC campus activity during Q2, considering the number of registrations in courses, regardless of completion.

Total

MEA 318

Jordan 81

UAE 64

Egypt 42

Saudi Arabia 36

Morocco 30

Kuwait 25

Lebanon 14

South Africa 14

Bahrain 11

Kenya 1


Country Top 5 – Course Enrollment


Level of Completion

The following chart shows the level of completion of the courses in which employees have enrolled during the Second Quarter of 2011.

Completed Passed

Failed Exam Started

Unstarted TOTAL

AMERICA 3% 67% 12% 19% 3% 100%

ASIA 3% 54% 12% 31% 3% 100%

EUROPE 2% 59% 9% 30% 2% 100%

MIDDLE EAST & AFRICA 6% 36% 23% 35% 6% 100%

Completed: exam not passed yetPassed: exam successfully completed / certificate has been issuedStarted: course not finished yetUnstarted: courses assigned but still pending to start


Region Active Employees in the campus (estimated)

Registrations Q2

Average of courses per

active employee (Q2)

Americas

1350 2284 1.69

Asia Pacific

910 2171 2.39

Europe 1089 1585 1.46MEA 257 318 1.24TOTAL 3606 6358 1.76

Average of Courses per Active Employee

The following information shows the average of courses taken during the Second Quarter by each Active Employee in the campus.


Client Campus activity

Courses Top 5 among clients (according to the number of registrations received -Q2)

Clients Top 5 (according to the number of registrations in courses - Q2)

Total number of registrations requests to courses, during the period: 113


Curricula

New courses and training materials made available in the Campus during the Second Quarter:

-Ipsos Leadership Framework

-Working with multicultural teams

-An Introductory course to Customer& Employee Satisfaction and Loyalty

-Webinar Recordings held in the period (Ipsos Open Thinking Exchange, ASI, etc.)


Next Quarter Challenges

The Third Quarter will face the following challenges:•Host Webinars for HR to strengthen bonds within the HR community and the ITC and increase partnership.•Update and improvement of the ITC Webpage.•Reinforcement of communication with Clients.•Closure of the first edition of ASI Newcomers program.•Development of a new ASI Skills Development Resources on-line material.•Update of Marketing training courses (design standardization).

New courses / training materials to come:-Giving Feedback-Presentation Skills-P&G Global Standards-Public Affairs training courses-Security Awareness-ASI Skills Development Resources


AppendixList of available courses

COURSE CATEGORY COURSE NAME

Specialism Training Courses

General Research Skills Qualitative (English Versions) Next*Qual Perceptor Qual Qual-Consumer Journey Qualitative Research I Qualitative Research II Qualitative Research III Qualitative Research IV Qualitative Research V

Qualitative (Spanish Versions) Qualitative Research I - español Statistics (English Versions) Statistics I Statistics II Statistics III Statistics (Spanish Versions) Statistics I - español Statistics II - español Statistics III - español

Global Support Functions IT Security Awareness Ipsos Inititatives Global Partnering About P&G and Ipsos Current Best Approach to P&G Protocols Global PartneRingLoyalty English Versions Customer Satisfaction & Loyalty Digital Voice of the Customer Experience Optimizer Webinar Introducing the Loyalty Optimizer Life, the Universe and Loyalty Loyalty Satisfactor Our Philosophy on Loyalty

An Introductory course to Customer& Employee Satisfaction and Loyalty

Rewards Optimizer Webinar The Customer in Three Dimensions Webinar Spanish Versions Digital Voice of the Customer - español Experience Optimizer Webinar - español Introducing the Loyalty Optimizer - español Life, the Universe and Loyalty - español Loyalty Satisfactor - español Our Philosophy on Loyalty - español Rewards Optimizer Webinar - español

The Customer in 3 Dimensions Webinar – esp.

Go to Page 2 of Appendix

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Specialism Training Courses

Marketing CPG Training Program Brand Perceptor - CPG School 2011

Improving our Deliverables Quality - CPG School 2011

Innoscreen*concepts - CPG School 2011 Innoscreen*ideas - CPG School 2011 Introduction to DESIGNOR - CPG School 2011 Introduction to Forecasting - CPG School 2011

Introduction to the Next Generation of Forecasting - CPG School 2011

Line Evolution - CPG SCHOOL 2011 Market Perceptor - CPG School 2011 Pack Evolution - CPG School 2011 Price Evolution - CPG SCHOOL 2011 Product Evolution - CPG School 2011 Shopper and Retail - CPG School 2011 General Marketing Trainings Brand and Innovation Philosophy Introduction to Vantis course Product Testing Understanding PackagingASI ASI Certification Program (4 courses) Client Service - ASI Newcomers Equity*Builder - ASI Newcomers Next* Solutions - ASI Newcomers Tracking - ASI Newcomers General ASI Trainings Sherpa

AppendixList of available courses


Go to Page 3 of Appendix



Newcomers On-boarding

Discover IpsosMarket Research Overview IMarket Research Overview IIMarket Research Overview IIIAppendix

List of available courses


Leadership Academy

Fundamentals of Leadership and Management

Account, client & Project Management (English Versions) Account Management I Account Management II

From Project Management to Account Management

Account, client & Project Management (Spanish Versions) Account Management I - español Account Management II - españolOther general skills (English Versions) Negotiation Strategies I Negotiation Strategies II Negotiation Strategies III Report Writing Other general skills (Spanish Versions) Negotiation Strategies I - español Negotiation Strategies II - español Negotiation Strategies III - españolPersonal development Multi-country projects

Leadership Basics

Ipsos Leadership Framework Course

Working with Multicultural Teams

Nobody’s Unpredictable Campus Report Q2 2011 Ipsos Training Center 1.

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