No single vendor can own the future of work
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Transcript of No single vendor can own the future of work
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No Single Vendor Owns
the Future of Work
@CerysHearsey / @Postshift
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*Shift: a journey
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A bit about me
Head of Consulting@PostShift My job: make complex thoughts into simple projects
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(Unsurprisingly) The future of work changes everything…‣ customer engagement ‣ products & services ‣ enterprise IT ‣ business models ‣the nature of the firm
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SOCIAL TECHNOLOGY
‣Social Business strategy‣E2.0 / SocBiz platforms‣Use cases / process surrounds‣Adoption & awareness
social tech as the entry point
ORG DESIGN
‣Agile / podular teams‣Networks and communities‣Open / data-driven working‣Customer / market pull
SOCIAL TECHNOLOGY
FUTURE OF WORK
‣New roles and tasking‣Network-centric leadership‣Business model innovation‣New business structures
ORG DESIGN
SOCIAL TECHNOLOGY
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Structure
•Decentralised •Resilient •Adaptive &
Emergent •Networked •Service-
oriented
Culture
•Open •Customer-
centric • Innovative •Experience-led •Purposeful
Practice
•Agile & Iterative •Data-driven •Collaborative •Task-focused •Podular
Digital needs new organisational attributes
Leadership
•Curious •Situational • Inclusive •Serving •Connected
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Most large orgs lack a future of work tech strategy
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Orgs are simplifying (or trying)
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Its almost like we re-wound to 2005…
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Problem 1: what tool to use when?
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Problem 2: poor user experience when crossing tools
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some of our workforce expects faster-paced
change… how can we cope with that?
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speeds
Synchronous
• Chat
• Real-!me collabora!on
• Co-ordina!on
Semi-synchronous
• Messaging
• Social Networks
• Project collabora!on
Asynchronous
• Storage
• Search
• Documenta!on
• Long-term collabora!on
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scale/intimacy
Macro: cruising and surveying networks
• Exper!se loca!on
• Topic-based filtering
• Search & find
Meso: personal networks & loose !es
• Signals & sharing
• Status updates
• Messaging
• Recommenda!ons
Micro: finding people and working together
• Collabora!on
• Co-working
• Private messaging & chat
• Real-!me presence
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Building a layered ecosystem
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Layer 1: the Hub
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Layer 2: enterprise-level solutions
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Layer 3: team point solutions
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Layer 4: individual productivity tools
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Layering up
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Use cases using the right tool for the right job
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but this still doesn’t go far enough in creating an
ecosystem for the future of work
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As a leader, I need to share industry informa!on and
ideas with a wide network, so that I can help people
understand the market and our compe!tors be"er.
As a HR specialist, I need to support the crea!on of agile
teams with appropriate policies and governance, so that
the organisa!on can have the flexibility to innovate and
grow.
As an employee, I need access to a full skills and
capabili!es catalogue, so that I can iden!fy informal
learning opportuni!es.
example capabilities
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four approaches to defining target organisational
capabilities
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mapping capabilities
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the future of work requires a holistic view
Core Systems
Master Data S’ware Services/
ProcessesSkills/ People Products Capabilities
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a final thought
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the shadow org: your future firm
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Questions?
http://postshift.com/diagnostic