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WHAT IS NLP?

Neuro-Linguistic Programming is

the study of how the interaction

of your brain (NEURO), your

language (LINGUISTIC) and the

resultant patterns of behavior(PROGRAMMING)

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NLP IS

A set of tools for excellent communication

& relationship building

A gateway to accelerated learning

A model for understanding the structures and patterns

that underpin human thinking & behaviour

A set of attitudes

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PRESUPPOSITIONS

The map is not the territory. Understandother persons model of the world.

Respect other persons model of the world

The meaning of the communication is theresponse you get

There are no failures, only feedback

There are no resistant people only inflexiblecommunicators

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Our model is updated through our senses.

We each take in information through a natural preferred combination of senses(called modalities):

Visual

Auditory

Kinesthetic / Tactile

Olfactory

Gustatory

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THE MAGIC NUMBER The conscious mind can only pay attention to

bits

of information at any one time.

7+-2

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DDG

Deletion

Distortions

Generalizations

USEFUL -USELESS

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SEE HEAR FEEL

EYES:looking up or straight ahead

and defocused

EYES:looking to the side or down and

left (for right handed people)

EYES:looking down right (for right

handed people)

VOICE:

high rapid

VOICE:

moderate pitch, volume, and

rate

VOICE:

low, slow, pauses

BREATHING:

rapid, high, shallow

BREATHING:

moderate rate, middle

BREATHING:

slow, low, deep

WORDS:

imagine , focus , look at , point

out , seeing it , notice , show it ,

blind to , in a flash , review , an

eyeful , picture , transparent ,

graphically , illustrate , brilliant ,

viewpoint , drawing a blank

WORDS:

talk through, tune in listen to,

rings a bell, explain it, crashing

down, deaf to, harmony, harsh

tone, discord, an earful,

outspoken, squeaky clean,

calling me, hear me out.

sounding off ,music to my ears,

keep telling myself

WORDS:

hold on , put a finger on , strikes

me , touched me , get a grip of ,

walk away , dragging me down ,

in touch with , out of touch with ,

caught in the act , underhand ,

touchy subject , sticking with ,

firm stance , no stomach for it ,

chilling thought

CUES

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1. The words that they use.

I see what you mean.

Loud and clear

Take a dim view of

To tell thetruth

Hang inthere

Get a handleon

That ringsa bell

Hand in

hand

See eye toeye

Voiced anopinion

Get or gripswith

I follow your drift

Ill see

to it

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VISUALRECALL

VISUALCONSTRUCTED

AUDITORYDIGITAL

AUDITORY

RECALL

AUDITORYCONSTRUCTED

KINESTHETIC

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When people are naturally in rapport with each

other they have the same posture, breathing,

etc.

You can gain rapport rapidly by adopting this

state.

Mirroring and Matching

Building trust

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PACING & LEADINGBody - posture, crossing legs, small changes : blinking.

Head and Shoulders

Voice -Tone, speed, volume, intonation

Words - Visual / Auditory / Kinesthetic

Facial Expressions

Gestures - position of hands

Breathing

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A GOOD RAPPORT WILLENHANCE LEADING AND

EMPOWERING US TOWARDS

EXCELLENCE IN

COMMUNICATION