NLMS Pilot Overview

Oxford Radcliffe Hospitals NHS Oxford Radcliffe Hospitals NHS TrustTrust

Ashley ThornleyAshley Thornley

Prior to Pilot

ESRESR OLMOLM No self-serviceNo self-service No proxy serverNo proxy server E-learning software installed on most PCsE-learning software installed on most PCs Some e-learningSome e-learning Manual transfer of data in ESR learning recordManual transfer of data in ESR learning record

Our objectives from the pilot

Would the NLMS work within the ORH Would the NLMS work within the ORH

environmentenvironment

To eliminate the need for manual transfer of To eliminate the need for manual transfer of

data into the ESR learning recorddata into the ESR learning record

Prior to commencing pilot

Appointment of an e-learning leadAppointment of an e-learning lead Involvement with HR, ESR administration, Involvement with HR, ESR administration,

Learning and Development and ITLearning and Development and IT Local serverLocal server Checking current e-learning was SCORM Checking current e-learning was SCORM

compliantcompliant

User Testing

50 users from a variety of clinical and non-50 users from a variety of clinical and non-clinical departmentsclinical departments

Tested both national and local contentTested both national and local content User guides and evaluation forms given outUser guides and evaluation forms given out Positive feedback with some issues re Positive feedback with some issues re

playing contentplaying content

Problems with testing

Lack of time and commitment from usersLack of time and commitment from users Lack of understanding about the importance Lack of understanding about the importance

of testingof testing Issuing usernames and passwordsIssuing usernames and passwords System not workingSystem not working

Feedback

Frustration with system logging them outFrustration with system logging them out Not being able to move through courseNot being able to move through course Marking as incomplete when user feels that Marking as incomplete when user feels that

they have finished.they have finished. Not always able to take assessmentsNot always able to take assessments Needed user guidesNeeded user guides Some very positive feedbackSome very positive feedback

“Good interface and easy navigation. All the links worked plus the design was uncluttered and user friendly”Infection Control

“As a learning tool, I feel it is very beneficial and should be easy to access as long as the staff using it are relatively computer literate and that they have computer access.”

Recommendations for testing

Review how testing is carried outReview how testing is carried out Group sessionsGroup sessions One main contact to push usersOne main contact to push users

Longer testing timeLonger testing time Decide what works best for youDecide what works best for you

Issues to be resolved

Tracking into ESR is not satisfactory at Tracking into ESR is not satisfactory at presentpresent

Some national courses are not working as Some national courses are not working as expectedexpected

Lessons learnt

Full support required fromFull support required from User testingUser testing ITIT HRHR Learning and DevelopmentLearning and Development

Allow time and resources to manage and develop Allow time and resources to manage and develop pilot pilot

Have a ‘buddy’ Have a ‘buddy’

Way forward

Recommend that the Trust continues to roll-Recommend that the Trust continues to roll-out the NLMSout the NLMS

Continue with an e-learning leadContinue with an e-learning lead Promote e-learningPromote e-learning Training with handoutsTraining with handouts Maybe some sort of helpdeskMaybe some sort of helpdesk Continuation of development of local Continuation of development of local

contentcontent