NIIT Technologies Revamps Airline Booking System for an ... · on various handheld platforms...
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NIIT Technologies Revamps Airline Booking System for an Airline The airline was grappling with unprecedented sales and marketing challenges and was finding it difficult to meet the needs of a demanding market. The airline had to quickly rollout mobile services to enable passengers to book tickets and check-in to flights while on the move. They wanted a best-in-class solution that would provide superior user interface and excellent branding experience to customers on various handheld platforms including iPhone, BlackBerry and Android. The desired mobile application was required to provide the following services: • Search and book flights • Mobile payment processing • Check-in and seat selection • Promotions and campaign sales • View/ retrieve bookings • Check flight schedules Business Need The airline’s internal IT team was looking for a partner that could help create a reliable and industry proven mobile application capable of managing ticket booking and check-in needs of the passengers. The core challenges included: • Identification of right technology and roadmap for smooth rollout of mobile services • Untested readiness of backend host system provider to deliver services required by mobile platform, leading to program management risks • Business and competitive pressure to roll out mobile services • Need for a clear mobile strategy • Integration with multiple payment options such as credit/ debit cards through a single gateway Business Challenges The client is Indonesia’s largest privately run airline, established in October 1999. Headquartered in Jakarta, it has the largest share of the domestic market, operating the most extensive network of scheduled passenger services from Jakarta to over 56 destinations. With NIIT Technologies as its strategic partners, the client aggressively markets its products and services to a wide audience. The Client www.niit-tech.com CASE STUDY Travel, Transportation, and Logistics
Transcript of NIIT Technologies Revamps Airline Booking System for an ... · on various handheld platforms...
NIIT Technologies Revamps Airline Booking System for an Airline
The airline was grappling with unprecedented sales and marketing challenges and
was finding it difficult to meet the needs of a demanding market. The airline had to
quickly rollout mobile services to enable passengers to book tickets and check-in
to flights while on the move. They wanted a best-in-class solution that would
provide superior user interface and excellent branding experience to customers
on various handheld platforms including iPhone, BlackBerry and Android.
The desired mobile application was required to provide the following services:
• Search and book flights• Mobile payment processing• Check-in and seat selection• Promotions and campaign sales• View/ retrieve bookings• Check flight schedules
Business Need
The airline’s internal IT team was looking for a partner that could help create a
reliable and industry proven mobile application capable of managing ticket
booking and check-in needs of the passengers.
The core challenges included:
• Identification of right technology and roadmap for smooth rollout of mobile services
• Untested readiness of backend host system provider to deliver services required by mobile platform, leading to program management risks
• Business and competitive pressure to roll out mobile services
• Need for a clear mobile strategy
• Integration with multiple payment options such as credit/ debit cards through a single gateway
Business Challenges
The client is Indonesia’s largest privately
run airline, established in October 1999.
Headquartered in Jakarta, it has the
largest share of the domestic market,
operating the most extensive network of
scheduled passenger services from
Jakarta to over 56 destinations.
With NIIT Technologies as its strategic
partners, the client aggressively markets its
products and services to a wide audience.
The Client
www.niit-tech.com
CASE STUDY
Travel, Transportation, and Logistics
CASE STUDY
Business Solution
Business Benefits
The core business benefits reaped by the airline as a result of deploying NIIT Technologies’ TravelMateTM framework are:
• Enhanced brand awareness
• Lesser Total Cost of Ownership (TCO)
• Launched a new channel for marketing and sales, in line with industry trends
• Enhanced business process efficiencies
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For more information, write to us at [email protected] OR visit www.niit-tech.com
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A global IT sourcing organization | 21 locations and 16 countries | 7000+ professionals | Level 5 of SEI-CMMi, ver1.2 ISO 27001 certified | Level 5 of People CMM Framework
NIIT Technologies implemented TravelMateTM, a mobile framework that met all of the airline’s needs. The framework offered a
comprehensive suite of domain specific functionalities for all mobile platforms. The solution integrated with the airline’s systems for
departure control and payment processing, and delivered superior usability experience to the customers.
The airline’s decision to deploy NIIT Technologies TravelMateTM framework proved to be the right choice as it resulted in:
• Faster deployment (as compared to other products in the category)
• Seamless user experience
• Faster Return on Investment (ROI) due to accelerated development
• Compliance to industry and regulatory requirements
• Flexible solution giving complete ownership of IP and architecture, enhancing functionality and ease-of-use
The deployment team ensured smooth transition from the traditional account system by enabling feature rich functionalities that are
highly scalable with changing business needs.
NIIT Technologies Ltd.Corporate Heights (Tapasya)Plot No. 5, EFGH, Sector 126Noida-Greater Noida ExpresswayNoida – 201301, U.P., IndiaPh: + 91 120 7119100Fax: + 91 120 7119150
NIIT Technologies Inc.,1050 Crown Pointe Parkway5th Floor, Atlanta, GA 30338, USAPh: +1 770 551 9494Toll Free: +1 888 454 NIITFax: +1 770 551 9229
NIIT Technologies Limited2nd Floor, 47 Mark LaneLondon - EC3R 7QQ, U.K.Ph: +44 20 70020700Fax: +44 20 70020701
NIIT Technologies Pte. Limited31 Kaki Bukit Road 3#05-13 TechlinkSingapore 417818Ph: +65 68488300Fax: +65 68488322
