Niche High Performers - Amazon S3 › storage.pardot.com › 16202 › ... · Sorry Setup —...

Grid℠ for Expense Management | Fall 2015

© 2015 G2 Crowd, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2 Crowd’s prior written per-mission. While the information in this report has been obtained from sources believed to be reliable, G2 Crowd disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.

LeadersContenders

High PerformersNiche

Satisfaction

Mar

ket P

rese

nce

G2 Crowd GridSM for Expense Management Fall 2015

Coupa

BillQuick

Expensify

ArchiO�ce

Certify

Deem

Concur

ExpenseWatch

TriNetExpense

NetSuite

Journyx

NexoniaExpenses

Unit4

Replicon

Expense Management ProductsProducts shown on the Grid for Expense Management have received a minimum of 10 reviews/ratings in data gathered by Septem-ber 02, 2015. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid:

■ Leaders offer expense management products that are rated highly by G2 Crowd users and have substantial scale, market share, and global support and service resources. Leaders products include: Expensify, TriNet Expense, Certify, and Concur

■ High Performers provide products that are highly rated by their users, but have not yet achieved the market share and scale of the vendors in the Leader category. High Performers products include: ExpenseWatch, UNIT4 Travel & Expenses, Nexonia Expenses, and Journyx

■ Contenders have significant market presence and resources, but their products have received below average user satisfaction ratings or have not yet received a sufficient number of reviews to validate their products. Contenders products include: NetSuite OpenAir

■ Niche products do not have the market presence of the Leaders. They may have been rated positively on custom-er satisfaction, but have not yet received enough reviews to validate their success. Niche products include: Replicon, Coupa Expense Management, Deem, ArchiOffice, and BillQuick

Report SummaryThe Fall 2015 Expense Management Grid℠ Report revealed these high level insights about the expense software market as a whole:

Cloud is King — The top 6 expense management products are deployed exclusively in the cloud.

Sorry Setup — Expense management platforms seem to struggle to make the setup process smooth. The average satisfaction rating for ease of setup is 79%—low compared to other metrics and other software spaces.

User Friendly — Expense management products boast a reasonable average ease of use rating of 86% satisfaction and a high rate of adoption (above the 80th or 90th percentile for most products).

https://www.g2crowd.com/products/expensify/reviews

https://www.g2crowd.com/products/trinet-expense/reviews

https://www.g2crowd.com/products/certify/reviews

https://www.g2crowd.com/products/concur/reviews

https://www.g2crowd.com/products/expensewatch/reviews

https://www.g2crowd.com/products/unit4-travel-expenses/reviews

https://www.g2crowd.com/products/nexonia-expenses/reviews

https://www.g2crowd.com/products/journyx/reviews

https://www.g2crowd.com/products/netsuite-openair/reviews

https://www.g2crowd.com/products/replicon/reviews

https://www.g2crowd.com/products/coupa-expense-management/reviews

https://www.g2crowd.com/products/deem/reviews

https://www.g2crowd.com/products/archioffice/reviews

https://www.g2crowd.com/products/billquick/reviews

© 2015 G2 Crowd, Inc. All rights reserved. Document #CM14SN. 2


Grid℠ Scores for Expense ManagementThe table below shows the satisfaction and market presence scores that determine vendor placement on the Grid℠. To learn more about products with 10 or more reviews, please see the executive profile section.

Product Name # of Reviews Satisfaction(normalized) Market Presence G2 Score

Leaders

Expensify 154 95 58 76

Certify 409 97 51 74

TriNet Expense 116 88 61 74

Concur 98 53 73 63

High Performers

ExpenseWatch 81 91 43 67

Nexonia Expenses 34 72 35 53

UNIT4 Travel & Expenses 18 58 49 53

Journyx 16 51 27 39

Contenders

NetSuite OpenAir 41 6 67 36

Niche

Replicon 12 48 36 42

Coupa Expense Management 10 40 40 40

Deem 20 35 36 35

ArchiOffice 13 25 28 26

BillQuick 14 20 29 24



Expense Management Market DefinitionExpense management software records, processes, reimburses, and reports on employee expenses. Employees input expenses for approval through a browser or mobile application. Administrators can track expense reports, enforce company policies for expenses and travel, set up approval workflows, and generate reports for specific projects or company departments. In addition, some software provides tools to help book and manage travel itineraries.

This Grid℠ report includes only products that contain expense management features. When reviewing a product, users self-select which functionality they use, and this report focuses on the reviews and ratings provided by users that selected expense management. Profes-sional services automation (PSA) products include broader functionality for time tracking, project management, resource management, and client billing. For more information on PSA products, please see our PSA category. This report also excludes vendors that primarily focus on time tracking. These products are designed for users to record time spent on specific tasks. For an in-depth comparison of the function-ality of these products, please see the Time Tracking category. Based on their own needs and budgets, buyers should decide whether an expense management tool, a time-tracking tool, or a PSA tool best fits their needs.

Most products in all of these software categories integrate with accounting, billing, payroll, and ERP systems.

Grid℠ Rating MethodologyThe Grid℠ represents the democratic voice of real software users, rather than the subjective opinion of one analyst. G2 Crowd rates ex-pense management products algorithmically based on data sourced from product reviews shared by G2 Crowd users and data aggregated from online sources and social networks.

Technology buyers can use the Grid℠ to help them quickly select the best expense management product for their business and to find peers with similar experiences. For vendors, media, investors, and analysts, the Grid℠ provides benchmarks for product comparison and market trend analysis.

Grid℠ Scoring MethodologyG2 Crowd rates products and vendors based on ratings and reviews gathered from our user community, as well as data aggregated from online sources and social networks. We apply a unique, patent-pending algorithm to this data to calculate the product strength and vendor market presence scores in real time.

The satisfaction rating is affected by the following (in order of importance):

■ Overall Customer Satisfaction and Net Promoter Score (NPS) based on ratings by G2 Crowd users

■ Customer satisfaction with second-level product attributes based on user reviews

■ Popularity and statistical significance based on number of ratings and reviews received by G2 Crowd

The market presence score is affected by the following (in order of importance):

■ Number of employees for product and parent company (based on social networks and public sources)

■ Market share based on share of voice including number of ratings and reviews received

■ Vendor momentum based on web traffic and Google search trends

■ Product social impact based on Klout score and Twitter followers

■ Vendor social impact based on Klout score, Twitter, and LinkedIn followers

■ Revenue and year over year revenue growth rate (if available)

■ Age of company (number of years in operation)

■ Employee satisfaction and engagement (based on social network ratings)

Grid℠ Methodology

http://www.g2crowd.com/categories/professional-service-automation

http://www.g2crowd.com/categories/time-tracking

https://www.g2crowd.com/categories/accounting

https://www.g2crowd.com/categories/billing

https://www.g2crowd.com/categories/payroll

https://www.g2crowd.com/categories/erp



Expense Management Grid℠ ChangesG2 Crowd users contributed more than 400 new reviews of expense management products between the Winter ‘15 and Fall ‘15 Expense Management Grid℠ Reports. The Expense Management Velocity Grid℠ shown below highlights products that have moved significantly in position since the Winter ‘15 Grid℠.

Grid℠ VelocityExpenseWatch’s satisfaction increased by 17 points and its market presence increased by 16, placing the product higher as a High Performer.

Replicon moved from a High Performer to a NIche product as its satisfaction decreased by 10 points.

Expensify moved from a High Performer to a Leader as its market presence increased by 14 points.

LeadersContenders


Satisfaction

Mar

ket P

rese

nce

G2 Crowd GridSM for Expense Management Winter ’15 to Fall ’15

ExpensifyWinter ’15

ExpensifyFall ’15

ExpenseWatchWinter ’15

ExpenseWatchFall ’15

RepliconWinter ’15

RepliconFall ’15

Products appearing on the Grid℠ for the first timeProducts appearing on the Expense Management Grid℠ for the first time are TriNet Expense, Coupa Expense Management, and Deem.

Products not yet on the Grid℠Products require 10 reviews to be included on the Grid℠. Products yet to reach this number include Clarizen, SutiExpense, and Unanet.

Product Executive SummariesExecutive profiles and detailed charts are included for products with 20 or more reviews.



Small BusinessThe Small Business Grid℠ for Expense Managemnet only includes reviews from users at companies with 50 or fewer employees.

As seen below, Expensify and TriNet are the only Leaders and have higher market presences among small businesses than on the overall Grid℠.

Concur’s satisfaction score and Certify’s market presence fall dramatically when looking only at small business reviews. Each moves from a Leader to a Contender or High Performer respectively.

LeadersContenders


Satisfaction

Mar

ket P

rese

nce

G2 Crowd GridSM for Expense Management (Small Business) Fall 2015

ArchiO�ce

Concur

TriNetExpense

Nexonia Expenses

Expensify

Certify



Mid-MarketThe Mid-Market Grid℠ for Expense Management only includes reviews from users at companies with 51-1000 employees.

Certify and TriNet are the Leaders in the mid-market space, while overall Leaders, Concur and Expensify, fall in satisfaction or market pres-ence respectively to Contender or High Performer.

NetSuite remains a Contender but achieves a much higher market presence score among mid-market companies.

LeadersContenders


Satisfaction

Mar

ket P

rese

nce

G2 Crowd GridSM for Expense Management (Mid-Market) Fall 2015

NetSuiteConcur

TriNetExpense

Deem

Certify

Expensify

ExpenseWatch

NexoniaExpenses



EnterpriseThe Enterprise Grid℠ for Expense Management includes only reviews from users at companies with more than 1000 employees.

Overall Leaders, Concur and Certify, remain Leaders among enterprise customers, while Unit4 achieves Leader status with a rise in market presence compared to the overall Expense Management Grid℠.

Expensify’s market presence and satisfaction fall among enterprise users, and is represented on the Enterprise Grid℠ as a Niche product.

LeadersContenders


Satisfaction

Mar

ket P

rese

nce

G2 Crowd GridSM for Expense Management (Enterprise) Fall 2015

NetSuite

Unit4

Certify

Expensify

Concur

ExpenseWatch



Vendor PositionHow do you position yourself against your competitors?

Response provided by: Ryan Schaffer, Director of Marketing and Strategy at Expensify

Expensify was recently named one of the Most Innovative Companies in 2015 by FastCom-pany, and with good reason. A pioneer in the expense management space, Expensify has become the model for what is now considered

a modern expense management solution.

Combining user-centric design with powerful compliance features makes Expensify the best choice for both employees and the finance department. Expensify integrates with nearly every account-ing package ranging from QuickBooks and Xero, to NetSuite and Oracle, giving administrators the ability to quickly approve, export, and reimburse employees.

Expensify’s unique combination of simplicity and power allows us to serve the entire market from soloprenuers to the global enterprise. Expensify is used and loved by over 9,000 companies worldwide across all industries, including clients in the Fortune 500. We’d love to work with you!

Small Business (50 or fewer emp.)

Mid-Market (51-1000 emp.)

Enterprise ( >1000 emp.)

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Review Breakdown

Executive SummaryExpensify has been named a Leader based on receiving a high cus-tomer satisfaction score and having a large market presence. 90% of users rated it 4 or 5 stars and 89% of users believe Expensify is headed in the right direction.

Expensify is a best of breed, online expense management tool, and it offers plans for both personal and business use. According to reviewer demographics, Expensify primarily serves the SMB market with 57% of users working for small businesses and another 34% being mid-market customers. Expensify has received 94 new reviews since the Winter 2015 Expense Management Grid℠ Report. ExpenseWatch is highlighted in our Grid℠ Changes section for improving their market presence since our Winter 2015 report and moving from a High Performer to a Leader.

Reviewers said it simplified their processes and reduced the time spent on expenses and reimbursement. They loved the user ex-

perience: tracking receipts via mobile app photos and credit card integration, optical character recognition helps build reports from physical receipts, and quick and easy approval routing. Users also emphasized Expensify’s low costs, and it was rated the most cost effective solution in this report. Expensify’s ease of setup was also rated the highest of the products in this report at 93% satisfaction (avg. 79%), and Expensify has a notably short average implementa-tion time of less than 1 month.

Reviews had various suggestions to improve the user experience or make the dashboard more useful. Many of these were related spe-cifically to receipt management in the application, which became unruly for some users in specific use cases. Various bugs or glitches with the mobile app were also reported. Overall, these were the minority of reviewers, and Expensify was rated above average for almost all satisfaction metrics and feature ratings.

Top Industries Represented32

23

21

9

7Financial Services

Marketing and Advertising

Information Technologyand Services

Internet

Computer Software

Vendor Information

Vendor: ExpensifyLocation: San Francisco, CAFounded: 20082015 Revenue: n/a (private company)Employees (Listed on LinkedIn): 94Website: https://www.expensify.com

Expensify (154)

4.4 out of 5 starsLEADERLEADER

FALL2015FALL2015

95%

94%

93%

82%

82%

83%

Average

Average

Average

Average

Average

Average

88%

90%

89%

80%

83%

85%

Highest-Rated Features Lowest-Rated FeaturesEase of booking

Trip notifications

Itinerary management Policy compliance management

API’s/Integration

Smart categorization

https://www.expensify.com






Response provided by: Bob Neveu, President at Certify

Certify is the second largest provider of enter-prise class expense management software in North America today. We have the only fully automatic expense reporting suite saving our users time and saving our clients’ money.

Certify is available for companies of all sizes. Our small business

clients can get started instantly online, while our enterprise clients can deploy Certify in 64 languages and more than 140 currencies, making Certify a truly global solution. As a cloud product, our mobile technology, coupled with a complete travel booking solution and backend integration services, makes Certify a true turnkey time and expense offering. We have the highest customer satisfaction rating of all providers, which is a result of our easy, intuitive solution coupled with complete end user support. And every Certify user receives full access to our Customer Happiness support team, including email, chat and mobile support with live agents available 24 hours a day, Monday through Friday.




16299

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Review Breakdown

Executive SummaryCertify has been named a Leader based on receiving a high cus-tomer satisfaction score and having a large market presence. Certify received the highest Satisfaction score among expense manage-ment products. 100% of users rated it 4 or 5 stars and 94% of users believe Certify is headed in the right direction.

Certify is a highly rated cloud-based travel and expense manage-ment program. It has both a browser and mobile application with various forms of receipt capture and management. According to reviewer demographics, the majority of Certify users work for mid-market companies (57%), while another 35% are enterprise cus-tomers. Certify has received 4 new reviews since the Winter 2015 Expense Management Grid℠ Report. The summary below may be out of date, as it is provided based on any new reviews and reviews received prior to February 2015.

Reviewers found the application easy and efficient and that it accelerated their reimbursement times. They were glad to reap the

benefits of an automated system. Users loved Certify’s intuitive user experience through the desktop or mobile app. Review after review praised the simplicity of acclimating to the reporting process and quickly reporting expenses. The mobile app especially was noted as full-featured and useful.

Certifiy swept the satisfaction metrics and feature ratings. It was rat-ed highest for several of the overall satisfaction metrics, like ease of administration, ease of use, ease of doing business with, and meets requirements. All of Certfy’s features were rated above average, many of these also rated highest among the products in this report.

Many users refrained from reporting dislikes of the software, and those who did usually asked for enhancements to existing function-ality that would streamline or improve the usefulness of the appli-cation. These requests include more granular approval permissions or more apparent notifications to the user. Overall, however, the reviews were very positive.


24

22

17

17Medical Devices

Financial Services


Computer Software

Oil & Energy

Vendor Information

Vendor: CertifyLocation: Portland, MEFounded: 20082015 Revenue: n/a (private company)Employees (Listed on LinkedIn): 82Website: http://www.Certify.com

Certify (409)


FALL2015FALL2015

96%

96%

96%

89%

89%

89%

Average

Average

Average

Average

Average

Average

85%

88%

90%

83%

84%

80%

Highest-Rated Features Lowest-Rated FeaturesReceipt capture

Electronic payments

Employee reimbursement API’s/Integration


Standard integrations

http://www.Certify.com





Vendor PositionTo date, no response has been received from TriNet.




5548

1

Review Breakdown

Executive SummaryTriNet Expense has been named a Leader based on receiving a high customer satisfaction score and having a large market pres-ence. 87% of users rated it 4 or 5 stars and 86% of users believe TriNet Expense is headed in the right direction.

TriNet provides human resources solutions and a cloud HR suite including recruiting, training, performance management, procure-ment, time tracking and expense management modules. According to reviewer demographics, TriNet primarily serves the SMB market with 53% of users working for small businesses and another 46% being mid-market customers. This is TriNet‘s first appearance in the G2 Crowd Expense Management Grid℠ Report.

TriNet received a large number of positive reviews. Most users concentrated on the usability of system, saying submitting expens-es with TriNet was an efficient and frustration-free process. Many reviewers spoke well of the desktop and mobile applications.

The large majority of reviews focused on the user experience, so it is more difficult to glean administrative details about TriNet Expense. It does have a notably short average implementation time of less than 1 month. But despite its fairly impressive overall satisfaction, TriNet was rated below average for several key satisfaction metrics, including ease of administration (74%, avg. 81%), ease of setup (71%, avg. 79%), and ease of doing business (75%, avg. 86%). Many feature ratings hovered around average as well. Most reviewer feedback, however, was confined to usability improvements, gripes with performance, or further customizability. In fact, the few lacklus-ter numbers do not seem reflected in short-answer responses at all, in which reviewers were very positive and many refrained from describing any dislikes altogether.


10

9

8

6Internet


Telecommunications


Computer Software

Vendor Information

Vendor: TriNet (NYSE: TNET)Location: San Leandro, CAFounded: 19882014 Revenue: $2,193.5 MMEmployees (Listed on LinkedIn): 2.51kWebsite: http://www.trinet.com

(116)


FALL2015FALL2015

96%

96%

94%

61%

72%

73%

Average

Average

Average

Average

Average

Average

84%

89%

88%

80%

83%

83%

Highest-Rated Features Lowest-Rated FeaturesTime tracking

Ease of completing timesheets

Billable time rate management Internationalization

API’s/Integration

Reporting

TriNet Expense

http://www.trinet.com






Response provided by: Alicia Burroughs, Global Segment Marketing Manager at Concur

The Concur solution is the only way you can manage all spending spend wherever and whenever it happens. Our travel, expense and invoice management services work with enter-prise resource planning (ERP), human

resources and accounting systems to consolidate data and create a single, connected process for managing all of your organization’s spend. Our open platform supports an ecosystem of partner appli-cations and services that use Concur data to help your organization manage compliance, risk, spend and the traveler experience.

The result is a connected approach that creates an effortless user experience and provides complete transparency into spend. In short, Concur makes travel, expense and invoice management work with-out all of the work, making details and processes effortless, so it’s easier for everyone to focus on what matters most—your business.




39

39

12

Review Breakdown

Executive SummaryConcur has been named a Leader based on receiving a high cus-tomer satisfaction score and having a large market presence. Con-cur has the largest Market Presence among expense management products. 78% of users rated it 4 or 5 stars and 67% of users believe Concur is headed in the right direction.

Concur is a travel and expense management system in the cloud. It utilizes credit card import and a mobile app for tracking and upload-ing receipts. According to reviewer demographics, 82% of Concur users work for mid-market or enterprise companies and were evenly split between these segments. Concur has received 13 new reviews since the Winter 2015 Expense Management Grid℠ Report.

Users were generally satisfied with Concur’s offering, saying the program saved them time and automated their expense processes. Most reviews focused on the user interface and the speed of build-ing and submitting expense reports. In short-answer responses, users found Concur to be an efficient expense reporting tool and they liked the velocity of an automated system.

Despite positive reviews, Concur was rated below average for all overall satisfaction metrics as well as most feature ratings. Many re-viewers refrained from detailing any disadvantages to using Concur, but some older reviews reported various bugs and pitfalls. These reviews were full of troubleshooting advice and requests for fixes.

Top Industries Represented

16

12

11

9

6Events Services



Computer Software

Internet

Vendor Information

Vendor: SAP (NYSE:SAP)Location: Walldorf, GermanyFounded: 19722014 Revenue: $21,249.0 MMEmployees (Listed on LinkedIn): 76kWebsite: http://www.sap.com

Concur (98)


FALL2015FALL2015

88%

87%

86%

71%

74%

76%

Average

Average

Average

Average

Average

Average

88%

88%

89%

84%

80%

85%

Highest-Rated Features Lowest-Rated FeaturesCurrency conversions

Electronic payments

Travel Itinerary and flight status updates User, role and access management

Workflow

API’s/Integration

http://www.sap.com





Vendor PositionHow do you position yourself against your competitors?Response provided by: John Neri, Vice President Sales and Cus-tomer Satisfaction at ExpenseWatch

Our customers choose ExpenseWatch for three primary reasons: Our Products, People, and Pricing.Products: ExpenseWatch provides automation, visibility, and control for your spending process-es, including Expense Reports, Purchasing and Payable Invoices. Best-of-breed modules stand alone to resolve specific spending issues, or ful-

ly integrate to manage all company spending. Each module includes features empowering each role within your spending process to spend with confidence.People: Our people are laser-focused on serving the unique needs of your small or midsized organization. When you automate routine spending processes, we ensure your team can be more efficient and effective and you have visibility to keep tabs on cash flow and com-mitments. Your dedicated customer satisfaction engineer personally gets to know your business, leading your onboarding process, and trains and supports all ExpenseWatch users in your company.Pricing: Our predictable pricing means no surprises. You pay one all-inclusive price, based upon active users, not transactions.




3627

5

Review Breakdown

Executive SummaryExpenseWatch has been named a High Performer based on receiv-ing a high customer satisfaction score and having a small market presence. 90% of users rated it 4 or 5 stars and 88% of users be-lieve ExpenseWatch is headed in the right direction.

ExpenseWatch is a spend management suite with modules for expense management, procurement, and invoicing. Modules are available individually as best-of-breed solutions or together as a full suite, and the software is only deployed in the cloud. According to reviewer demographics, the majority of ExpenseWatch users work for mid-market companies (53%), while another 40% are enterprise customers. ExpenseWatch has received 47 new reviews since the Winter 2015 Expense Management Grid℠ Report. ExpenseWatch is highlighted in our Grid℠ Changes section for improving their place-ment considerably since our Winter 2015 report: a 17-point increase in overall satisfaction and a 16-point increase in market presence.

Reviewers continuously noted that ExpenseWatch had effectively helped their organizations eliminate paper approvals and automat-ed their expense processes. Users liked the easy workflows and the “expedient reimbursements.” Employee reimbursements were rated at 95% satisfaction compared to the average of 90% for prod-ucts in this report. Ease of use was also above average at 90% (avg. 86%). For vendors in this report, ExpenseWatch is tied for easiest company to do business with at 95% satisfaction (avg. 86%).

Many reviewers refrained altogether from providing dislikes or areas for improvements. Other users had suggestions for streamlining the expense management and approval processes even more. Older reviews focused on customer support, which was held in high regard and highly rated at 93% satisfaction (avg. 85%). Those reviewers also found that ExpenseWatch’s platform was useful for supporting com-plex or multi-tiered approval workflows, but they also pointed towards means for improving the administrative experience. Ease of adminis-tration was rated at 88% satisfaction compared to an 81% average.


11

7

4

3Education Management

Insurance

Biotechnology

Hospital & Health Care

Telecommunications

Vendor Information

Vendor: ExpenseWatchLocation: Plymouth Meeting, PAFounded: 20002015 Revenue: n/a (private company)Employees (Listed on LinkedIn): 24Website: http://www.ExpenseWatch.com

ExpenseWatch (81)

4.3 out of 5 stars

98%

95%

94%

83%

83%

83%

Average

Average

Average

Average

Average

Average

88%

90%

90%

83%

83%

82%

Highest-Rated Features Lowest-Rated FeaturesElectronic payments

Employee reimbursement

Invoice creation and delivery Mobile user support

Reporting

Offline

HIGH PERFORMERHIGH PERFORMER

FALL2015

http://www.ExpenseWatch.com






Response provided by: Neil Wainwright, CEO at Nexonia

Nexonia prides itself on our dedication to de-lighting customers and unbeatable integrations for our outstanding expense and timesheet products. Our passion for supporting our customers drives our day-to-day work. Thanks

to our customer focus, including free and unlimited training and sup-

port for all administrators and users, our turnover has been almost zero in the 11+ years we’ve been serving you!

Nexonia’s products — including Nexonia Expenses, Nexonia Timesheets, Nexonia Purchase Orders, Nexonia Accounts Payable, Nexonia Time Off and Nexonia Time Allocation — streamline financial management for organizations of all sizes and industries. Nexonia offers flexible approval workflows, intuitive web and mobile apps (iOS, AndroidTM, Windows Phone® and BlackBerry® 10), VAT and currency support, and seamless, unbeatable integrations with all kinds of credit cards, ERP/accounting, payroll, billing and travel management systems.




20

13

1

Review Breakdown

Executive SummaryNexonia Expenses has been named a High Performer based on receiving a high customer satisfaction score and having a small mar-ket presence. 97% of users rated it 4 or 5 stars and 90% of users believe Nexonia Expenses is headed in the right direction.

Nexonia Expenses is a cloud-based expense management system that boasts an array of accounting integrations. According to review-er demographics, the majority of Nexonia users are from mid-market companies (59%), while a smaller percentage were small business users (38%). Nexonia has received 8 new reviews since the Winter 2015 Expense Management Grid℠ Report.

Nexonia’s ability to integrate with other software, customizability, and customer support were common topics of reviews. Its integra-tion capability received an 89% satisfaction rating compared to the category average of 80%, and users maintained that integrations were seamless and easy to set up. Nexonia’s integration functional-ity was tied for the highest of the products in this report, and review-ers mentioned many different accounting systems with which they used Nexonia. Several reviewers found the Nexonia system flexible

and easy to adapt to non-conventional expense procedures or particular general ledger setups. The success of customized setups was largely attributed to the quality of Nexonia’s implementation support, and the company was tied for the highest rated for ease of doing business at 95% satisfaction (avg. 86%).

Reviewers also liked the convenient expense tracking experience for end users. The mobile app was noted especially, which offers users full expense management features from their smartphone like photographing and uploading receipts with optical character recognition. Users were glad Nexonia streamlined a process which had previously been met with employee resistance.

Reviewers reported various bugs or necessary enhancements. Imported credit card charges could be more accurate, and delayed syncing between mobile and desktop versions frustrated users. Us-ers rated Nexonia’s debit and credit card syncing at 86% compared to the category average of 90%.

Reviewers were generally content with their experience, though, and all Nexonia’s overall satisfaction metrics scored above average.


5

3

3

2E-Learning

Internet


Computer Software

Accounting

Vendor Information

Vendor: NexoniaLocation: Ontario, CanadaFounded: 20022015 Revenue: n/a (private company)Employees (Listed on LinkedIn): 56Website: http://www.nexonia.com

Nexonia Expenses (34)

4.5 out of 5 stars

95%

94%

94%

75%

83%

84%

Average

Average

Average

Average

Average

Average

85%

90%

85%

83%

88%

83%

Highest-Rated Features Lowest-Rated FeaturesUser, role and access management

Employee reimbursement

Receipt capture Reporting


Currency conversions

HIGH PERFORMERHIGH PERFORMER

FALL2015

http://www.nexonia.com






Response provided by: Anand Misra, Sr. Manager Product Marketing at NetSuite

NetSuite provides a powerful expense management solution that enhances employ-ee’s productivity by enabling them to submit expenses from anywhere, via web or mobile device, including using their iPhone or Android

to photograph a receipt. NetSuite expense management ties seamlessly to project accounting, eliminating questions and effort

around expense allocation, customer billing and managing foreign currency conversions. NetSuite enables organizations to automate and streamline their entire expense management cycle, including expense reporting, submission and approval processes, while integrating with project accounting and invoicing. By managing the entire lifecycle, it becomes easy and seamless to track and submit expenses for rapid reimbursement and client billing. NetSuite ex-pense management is flexible and can be easily configured to your organization specific workflows and approval processes. You can consolidate expenses from multiple projects into a single expense report, and create and manage expense reports online whenever and wherever it’s convenient, including from mobile devices.




2115

5

Review Breakdown

Executive SummaryNetSuite OpenAir has been named a Contender based on receiv-ing a relatively low customer satisfaction score and having a large market presence. 51% of users rated it 4 or 5 stars and 47% of users believe NetSuite is headed in the right direction.

NetSuite is a comprehensive cloud-based ERP and CRM system, and OpenAir is its PSA module, which includes project management, re-source management, and time and expense. Most reviewers report-ed taking advantage of OpenAir’s time tracking and other PSA func-tionality in addition to expense management. According to reviewer demographics, OpenAir typically does not serve small businesses, as the majority (51%) of OpenAir’s reviewers work for mid-marketing companies and 37% are enterprise users. OpenAir has received only 1 new review since the Winter 2015 Expense Management Grid℠ Re-port. The summary below may be out of date, as it is provided based on any new reviews and reviews received prior to January 2015.

Users found NetSuite’s reporting to be full-featured, including filtering and drill-downs. Reports are user-specific and customizable to that user’s needs and preferences. The system in general was noted as flexible to set up; however, it was rated lowest for ease of setup at 62% satisfaction (avg. 79%).

NetSuite had quite a few vocal detractors. They critiqued the ap-plication’s user interface, calling it complicated and unintuitive. The user experience for both project managers and administrators was difficult and unpleasant, reviewers said. The expense entry report was specifically mentioned as too large and cumbersome to be con-venient. NetSuite OpenAir received the lowest rating for all overall satisfaction metrics compared to other products in this report.

Top Industries Represented

15

12

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Internet



Computer Software

Vendor Information

Vendor: NetSuite (NYSE: N)Location: San Mateo, CAFounded: 19982014 Revenue: $556.3 MMEmployees (Listed on LinkedIn): 4.14kWebsite: http://www.netsuite.com

NetSuite OpenAir (41)

3.0 out of 5 stars

94%

90%

86%

63%

69%

71%

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Average

Average

Average

Average

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90%

90%

86%

85%

69%

71%

Highest-Rated Features Lowest-Rated FeaturesEmployee reimbursement

Invoice creation and delivery

Client portal Skills tracking

Receipt capture

Resource loading/scheduling

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Vendor PositionTo date, no response has been received from Deem.



Enterprise ( >1000 emp.)15

3

2

Review Breakdown

Executive SummaryDeem has been named a Niche Vendor based on receiving a relatively low customer satisfaction score and having a small market presence. 75% of users rated it 4 or 5 stars and 95% of users be-lieve Deem is headed in the right direction.

Deem describes itself as “Commerce-as-a-Service,” providing a cloud marketplace suite for organizations to book travel, rent vehi-cles, procure or ship goods, manage contracts, as well as manage expenses. Deem expense management primarily serves mid-mar-ket companies (51-1000 employees) based on reviewer demograph-ics (75% of reviewers). This is Deem’s first appearance in the G2 Crowd Expense Management Grid℠ Report.

Reviews focused on Deem’s ease of use—especially compared to manual expense management processes. Users found Deem’s process convenient and straightforward: Most users import receipts into the system via email, associate receipts to expenses, and then periodically compose and submit expense reports. Deem’s ease of use ranked at 84% satisfaction compared to the category aver-age of 86%.

All of Deems reviewers identified themselves as users as opposed to administrators, which leaves the product without a rating for many satisfaction metrics. For features aimed at users, Deem was rated near-average for most. In short-answer responses, some users thought the system could make managing large quantities of re-ceipts less cumbersome. Users did not offer many other suggestions for improvement and were overall satisfied with their experience.


5

2

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2Logistics and Supply Chain

Internet

Computer Software

Oil & Energy

Automotive

Vendor Information

Vendor: DeemLocation: San Francisco, CAFounded: 19992015 Revenue: n/a (private company)Employees (Listed on LinkedIn): 393Website: http://www.deem.com

Deem (20)

3.8 out of 5 stars

97%

94%

94%

80%

83%

83%

Average

Average

Average

Average

Average

Average

88%

90%

90%

85%

83%

88%

Highest-Rated Features Lowest-Rated FeaturesCurrency conversions

Trip notifications

Employee reimbursement Ease of creating expense reports

Digital receipt management


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Satisfaction RatingsG2 Crowd users rated expense management software vendors’ ability to satisfy their needs as shown in the tables below.

Satisfaction

Likely to Recommend 89% 94% 82% 71% 86% 91% 90% 89% 61% 88% 81% 76% 78% 72% 82%

Product going in the right direction? 89% 94% 86% 67% 88% 90% 100% 81% 47% 75% 100% 95% 85% 79% 84%

Satisfaction by Category

Meets Requirements 91% 94% 88% 82% 91% 88% 88% 86% 73% 88% 88% 84% 78% 77% 85%

Ease of Admin 90% 93% 74% 76% 88% 88% 83% 84% 58% 80% n/a n/a 83% 70% 81%

Ease of Doing Business 90% 95% 75% 73% 95% 95% 90% 89% 70% 80% n/a n/a 93% 77% 85%

Quality of Support 88% 94% 83% 70% 93% 93% 87% 87% 64% 89% 81% 86% 82% 78% 84%

Ease of Setup 93% 91% 71% 74% 83% 82% 78% 79% 62% n/a n/a n/a 81% 71% 79%

Ease of Use 92% 94% 86% 77% 90% 90% 94% 87% 58% 93% 96% 84% 80% 80% 86%

Average Sat by Category 91% 94% 80% 75% 90% 89% 87% 85% 64% 86% 88% 85% 83% 76% 83%

NPS

Net Promoter Score (NPS) (Range from -100 to +100) 66 81 36 6 49 65 78 63 -37 67 30 5 23 21 40

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* n/a is displayed when fewer than five responses were received for the question.



Feature ComparisonG2 Crowd users have evaluated expense management software products by feature. Feature ratings are representative of reviewers’ over-all satisfaction with each feature and do not necessarily take into account the breadth of a product’s features. The results are shown below.

* n/a is displayed when fewer than five responses were received for the question.* Gray boxes are displayed when a product does not offer a specific feature.

Expense Report

Ease of creating expense reports 92% 94% 87% 82% 90% 89% 92% 88% 77% 90% 94% 83% 82% 92% 88%

Bank/credit card integration 86% 92% 81% 83% 88% 86% 95% n/a n/a n/a n/a 86% n/a n/a 87%

Smart categorization 82% 89% 81% 79% 88% 75% 86% 83% 80% n/a n/a 83% n/a 86% 83%

Digital receipt management 91% 93% 89% 82% 89% 91% 77% 90% 77% n/a n/a 80% n/a 71% 85%

Employee reimbursement 89% 96% 91% 81% 95% 94% 94% 89% 94% 95% 83% 94% 84% 83% 90%

Currency conversions 89% 93% 91% 88% 92% 83% 91% 76% 79% n/a n/a 97% n/a n/a 88%

Average Expense Report 88% 93% 87% 83% 90% 86% 89% 85% 81% 93% 89% 87% 83% 83% 87%

Travel Management

Ease of booking 95% 91% 82% 85% n/a n/a n/a n/a n/a 88% n/a 88%

Itinerary management 93% 92% 84% 83% n/a n/a 93% n/a 89%

Trip notifications 94% 92% 86% 86% n/a n/a 94% n/a 90%

Average Travel Management 94% 92% 84% 85% n/a n/a n/a n/a n/a n/a 92% n/a 89%

Client Invoicing

Invoice creation and delivery 91% 96% 88% 86% 94% n/a n/a 90% n/a n/a n/a 90% 82% 90%

Electronic payments 91% 96% 86% 87% 98% n/a n/a n/a n/a n/a n/a 71% 88%

Project accounting/revenue recognition 85% 92% 90% 84% 86% n/a 79% 71% 81% n/a n/a 94% 86% 85%

Average Client Invoicing 89% 95% 88% 86% 93% n/a 79% 71% 86% n/a n/a n/a 92% 80% 88%

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(Feature Comparison continues on next page)



Feature Comparison (continued)

* n/a is displayed when fewer than five responses were received for the question.* Gray boxes are displayed when a product does not offer a specific feature.

Mobile

Receipt capture 93% 96% 89% 79% 85% 94% 82% n/a 63% n/a n/a 86% n/a n/a 85%

Mileage tracking 90% 95% 87% 80% 86% 92% n/a n/a n/a n/a 86% n/a 88%

Travel Itinerary and flight status updates 90% 92% 89% 86% n/a n/a n/a n/a 88% n/a 89%

Average Mobile 91% 94% 88% 82% 86% 93% 82% n/a 63% n/a n/a 87% n/a n/a 87%

Administration

Standard integrations 86% 89% 77% 81% 89% 90% 86% 83% n/a n/a n/a n/a 86% 71% 84%

Workflow 87% 90% 80% 71% 90% 90% 87% 81% n/a n/a n/a n/a n/a 80% 84%

Automated Reminders 89% 90% 82% 79% 90% 88% 84% 76% n/a n/a n/a n/a n/a 74% 83%

Policy compliance management 83% 90% 78% 82% 92% 91% 88% 80% n/a n/a n/a n/a n/a 80% 85%

User, role and access management 91% 93% 79% 76% 89% 95% 83% 85% n/a n/a n/a n/a 91% 73% 85%

Average Administration 87% 90% 79% 78% 90% 91% 86% 81% n/a n/a n/a n/a 89% 76% 84%

Platform

Reporting 86% 91% 72% 77% 83% 84% 87% 84% 86% n/a n/a n/a n/a 79% 83%

API's/Integration 82% 89% 61% 74% 88% 89% 78% 78% n/a n/a n/a n/a n/a n/a 80%

Internationalization 84% 90% 73% n/a 86% 89% 83% 78% n/a n/a n/a n/a n/a n/a 83%

Performance and reliability 91% 93% 75% 80% 90% 93% 88% 90% 83% n/a n/a n/a n/a 70% 85%

Mobile user support 90% 91% 76% 80% 83% 94% 83% 74% n/a n/a n/a n/a n/a 63% 82%

Offline 92% 91% n/a n/a 83% n/a n/a n/a n/a n/a 64% 83%

Average Platform 88% 91% 71% 78% 86% 90% 84% 81% 85% n/a n/a n/a n/a 69% 83%

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Customer Segments ServedExpense management products serve a range of small, mid-market, and enterprise customers. The table below shows the breakdown by reviewers’ company size.

Customers by Size

Small Business (50 or fewer emp.) 57% 8% 53% 13% 7% 38% 13% 38% 12% 50% 0% 15% 100% 54%

Mid-Market (51-1000 emp.) 34% 57% 46% 43% 53% 59% 25% 31% 51% 42% 30% 75% 0% 46%

Enterprise ( >1000 emp.) 9% 35% 1% 43% 40% 3% 63% 31% 37% 8% 70% 10% 0% 0%

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Deployment and ImplementationDeployment and implementation data for expense management products is shown below.


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Deployment Method

Cloud 100% 100% 100% 100% 100% 100% 10% 36% 100% 100% n/a n/a 40% 33%

On-Premise 0% 0% 0% 0% 0% 0% 90% 64% 0% 0% n/a n/a 60% 67%

Implementation Time

Avg. Months to Go Live 0.7 1.1 0.9 1.4 1.8 1.4 2.5 2.0 3.3 n/a n/a n/a n/a 2.4

Implementation Method

Led by In-House Team 97% 78% 85% 73% 68% 80% 40% 62% 25% n/a n/a n/a 60% 80%

Led by Vendor PS 3% 22% 15% 27% 32% 20% 60% 38% 50% n/a n/a n/a 40% 20%

Led by 3rd Party 0% 0% 0% 0% 0% 0% 0% 0% 25% n/a n/a n/a 0% 0%



User Adoption and ROIG2 Crowd reviewers shared their average adoption levels and return on investment in the table below.

* n/a is displayed when fewer than five responses were received.

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User Adoption

Median Number of User Bought 17 37 27 175 75 75 750 75 175 17 n/a n/a 17 37

Avg. User Adoption 96% 90% 79% 89% 94% 85% 94% 89% 93% n/a n/a n/a 96% 85%

ROI

Avg. Contract Term (months) 0 1 1 1 12 1 n/a 1 12 n/a n/a n/a n/a n/a

Avg. Payback Period (Months) 4 11 5 5 11 6 n/a 5 n/a n/a n/a n/a n/a n/a

Price

Price (higher percentages indicate higher costs) 46% 54% 66% 60% 59% 47% 66% 57% 67% 69% 79% n/a 59% 69%



Mobile ApplicationsMost expense management products offer mobile applications to manage receipts and expenses on the go. Native iOS and Android app ratings are provided below. Vendors without a native app may provide mobile-friendly versions of their platform to be accessible via a smartphone Internet browser.

* n/a is displayed for products without a native mobile app or if ratings are not available for an app.

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iOS Mobile App

Rating (5 Stars) 4.0 3.5 3.5 4.5 2.0 4.0 n/a 2.0 2.0 4.0 4.5 2.5 n/a 4.0

Number of Reviews 1.58k 146 196 31.7k 14 1 n/a 6 344 34 22 214 n/a 12

Android Mobile App

Rating (5 Stars) 4.1 3.7 3.9 4.4 2.2 4.4 3.6 2.2 2.1 3.3 4.0 3.3 4.8 3.5

Number of Reviews 6.82k 200 238 36.2k 28 105 5 9 129 207 53 100 6 30



Market PresenceKey data on each vendor’s overall scale and market presence is shown below.


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Vendor Information

Vendor Name Expen-sify Certify TriNet SAP Expense-

WatchNexo-

nia UNIT4 Journyx Net-Suite

Repli-con Coupa Deem BQE BQE

Year Founded 2008 2008 1988 1972 2000 2002 1980 1996 1998 1996 2006 1999 1995 1995

Revenue ($MM) n/a n/a $2,194 $21,249 n/a n/a n/a n/a $556 n/a n/a n/a n/a n/a

Employees on LinkedIn (Vendor) 94 82 2,514 76,002 24 56 3,309 33 4,144 496 446 393 158 158

LinkedIn Followers 1,327 885 18,504 589,504 113 294 15,462 295 67,155 3,738 5,119 3,213 1,064 1,064

Twitter Followers (Vendor) 10,503 1,086 14,546 166,600 81 666 1,204 1,002 541,833 1,389 10,894 982 750 750

Klout Score (Vendor) 66.0 51.0 61.0 89.0 34.0 48.0 52.0 13.0 81.0 45.0 56.0 47.0 42.0 42.0

Alexa Web Traffic Rank 14,283 118,827 32,301 2,164 200,834 128,632 253,384 235,214 2,486 19,867 174,535 82,228 484,571 484,571

Twitter Followers (Product) 10,503 1,086 14,546 18,299 81 666 33 1,002 541,833 1,389 n/a 982 478 750

Klout Score (Product) 66.0 51.0 61.0 62.0 34.0 48.0 52.0 47.0 81.0 45.0 n/a 47.0 40.0 42.0



Rating Changes and DynamicsThe ratings in this report are based on a snapshot of the user reviews and social data collected by G2 Crowd up through August 31, 2015. The ratings may change as the products are further developed, the vendors grow, and as additional opinions are shared by users. G2 Crowd updates the ratings on its website in real-time as additional data is received, and we will update this report at least twice per year. By improving their products and support and/or by having more satisfied customer voices heard, contenders may become leaders and niche vendors may become high performers.

TrustKeeping our ratings unbiased is our top priority. We require the use of a LinkedIn account to validate a G2 Crowd user’s identity and employer and verify all reviews manually. We do not allow users to rate their employer’s products or those of their employer’s competitors. Though we share reviews from business partners (they often contain valuable content), we filter out business partner ratings in our aggre-gate ratings to avoid bias.

Our G2 Crowd staff does not add any subjective input to the ratings, which are determined algorithmically based on data aggregated from publicly available online sources and social networks. Vendors cannot influence their ratings by spending time or money with us. Only the opinion of real users and data from public sources factor into the ratings.

Grid℠ Inclusion CriteriaAll products in a G2 Crowd category that have at least 10 reviews from real users of the product will be included in the Grid℠. Inviting other users, such as colleagues and peers to join G2 Crowd and share authentic product reviews will accelerate this process.

If an expense management product is not yet listed on G2 Crowd and it fits the market definition above, then users are encouraged to suggest its addition to our Expense Management category.

https://www.g2crowd.com/categories/expense-management

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