NGN Connections Update Mar 2009
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NGN Connections Update Mar 2009 Delivering Utility Solutions
description
Delivering Utility Solutions. NGN Connections Update Mar 2009. Customer. GSOS- last 3 months. Complaints February 2009. Scheduling. Work Basket. - PowerPoint PPT Presentation
Transcript of NGN Connections Update Mar 2009
NGN Connections Update Mar 2009
Delivering Utility Solutions
Delivering Utility Solutions
Oct 2007 Version 1.0
CustomerGSOS- last 3 months
GSOS 9/10 YTD
84.00%
86.00%
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
Nov Dec J an Feb Mar
Month
%
GSOS9
GSOS10
GSOS 11
75.00%
80.00%
85.00%
90.00%
95.00%
100.00%
Nov Dec Jan Feb
Month
%
GSOS 11 Overall
<=£1000
<=£4000
<=£20000
<=£50000
Delivering Utility Solutions
Oct 2007 Version 1.0
Complaints February 2009
Reason BBUS NGN UUN Total
Missed Appointment 9 9
Lack of Communication 7 1 8
Quality of Service Provided – Scheduling 5 5
Quality of Service Provided – Operations 2 2
Compensation – Liquidated Damages Claim 1 1
Dispute with Contract Terms 1 1
Dispute with Quotation Price 1 1
Failed Site Visit 1 1
General 1 1
Quality of Service Provided 1 1
Reinstatement Delays 1 1
Grand Total 26 2 3 31
Delivering Utility Solutions
Oct 2007 Version 1.0
SchedulingJob Acceptances Received 2008 vs 2009
Week 2009 2008 Downturn
w.c. 5.1.09 99 140 29%
w.c. 12.1.09 99 159 38%
w.c. 19.1.09 126 181 30%
w.c. 26.1.09 101 145 30%
w.c. 2.2.09 106 163 35%
w.c. 9.2.09 117 132 11%
w.c. 16.2.09 118 153 23%
w.c. 23.2.09 80 132 39%
w.c. 2.3.09 127 121 -5%
w.c. 9.3.09 105 144 27%
w.c. 16.3.09 142 195 27%
w.c. 23.3.09 93 131 29%
Work BasketJob Acceptances Received 2008 vs 2009
0
50
100
150
200
250
Week
No.
-10%
-5%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
%
2009
2008
% Downturn in Workload
Delivering Utility Solutions
Oct 2007 Version 1.0
Work Basket Available to Plan
0
100
200
300
400
500
600
700
800
900
Week
No.
-120%
-100%
-80%
-60%
-40%
-20%
0%
20%
40%
60%
80%
%
Work Basket Available to Plan2009
Work Basket Available to Plan2008
Work Basket Available to Plan% Downturn in Workload
Work Basket Available to Plan
Week2009
2008
% Downturn in Workload
w.c. 5.1.09 242 398 39%
w.c. 12.1.09 178 438 59%
w.c. 19.1.09 242 455 47%
w.c. 26.1.09 272 303 10%
w.c. 2.2.09 365 309 -15%
w.c. 9.2.09 314 282 -11%
w.c. 16.2.09 327 348 6%
w.c.23.2.09 325 325 0%
w.c. 2.3.09 462 452 -1%
w.c. 9.3.09 293 475 38%
w.c. 16.3.09 584 367 -59%
w.c. 23.3.09 828 404 -105%
Delivering Utility Solutions
Oct 2007 Version 1.0
Leadtimes
BBUS North- 4 weeks BBUS South- 5 weeksEnterprise West- 6 weeks
Scheduling Targets
BBUS North- 2.2 jobs per day/£7700 per week BBUS South- 1.5 jobs per day/£5250
Current Team NumbersWest- 4 teamsSouth- 14 teamsNorth- 8 teams
Delivering Utility Solutions
Oct 2007 Version 1.0
Lifetime of Excavation
Delivering Utility Solutions
Oct 2007 Version 1.0
Streetworks
FPN’s received January- 0
Defects Outstanding- BBUS North East- 15, BBUS Cumbria- 87, BBUS South- 6, Morgan Est-5, Enterprise- 62
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